2811 5001 код ошибки nintendo switch

Игровая консоль Nintendo Switch в продаже уже больше 5 лет (с 2017-го) и, очевидно, пользуется стабильной популярностью.

Девайс как минимум очень удобный — играть на Switch-е можно и дома (на большом экране), и в мобильном режиме вообще где угодно.

Но всякие сбои, баги, ошибки и прочие неприятности у Switch-а, как известно, тоже случаются. О чем мы повествуем регулярно и, есть такое подозрение, повествовать будем еще не раз.

И в продолжение темы — вот наш большой справочник по кодам ошибок Nintendo Switch, в котором мы постарались собрать все самые распространенные из них. С кратким описанием по каждой из проблем и, разумеется, с предложениями относительно того, что и как в каждом отдельном случае надо делать.

Пост этот мы наверняка будем дополнять (по мере сил и возможностей), но пока получается примерно следующее. Итак, по порядку:

#1 — Проблемы с аппаратной частью консоли

Не пропустите: ОШИБКА 2002-3537 У SWITCH: ЧТО НАДО СДЕЛАТЬ

#2 — Общие проблемы Switch

Не пропустите: ОШИБКА 2123-1502 У SWITCH-А ПОСЛЕ ОБНОВЫ: ЧТО МОЖНО СДЕЛАТЬ САМОМУ

#3 — Проблемы с ПО Switch

Не пропустите: ЕСЛИ MORTAL KOMBAT 11 НА SWITCH ВЫЛЕТАЕТ: ЧТО ДЕЛАТЬ? [АРХИВЪ]

#4 — Проблемы с подключением Switch

Не пропустите: ОШИБКА 2137-8056 В SWITCH: ЧТО ОЗНАЧАЕТ И КАК УСТРАНИТЬ [АРХИВЪ]

#5 — Проблемы на стороне сервера

Не пропустите: КОГДА ДОК-СТАНЦИЯ SWITCH МИГАЕТ ЗЕЛЕНЫМ И НЕ РАБОТАЕТ: ЧТО ДЕЛАТЬ?

#6 — Проблемы с картой памяти MicroSD

Не пропустите: ЕСЛИ ЛАГАЕТ ЗВУК У SWITCH ПОСЛЕ ПОДКЛЮЧЕНИЯ К ТЕЛЕКУ: ЧТО МОЖНО СДЕЛАТЬ?

#7 — Проблемы Switch в некоторых играх

You are unable to access an online feature, such as the Nintendo eShop, on Nintendo Switch and receive the error code 2811-5001.

Additional Information:

• This error code indicates an error occurred when connecting to the service, likely the result of the network environment. 

• This error may be the result of the DNS used, or issue related to wireless interference, weak signal strength, or an unresponsive router. 

Possible Solutions:

• Manually enter an alternate DNS.

  If the DNS you are attempting to use is not working, entering an alternate DNS may resolve this issue. 

• Power cycle your home network.

  Restarting your network devices may resolve this issue if it is related to the devices being unresponsive. 

• Move the Nintendo Switch console closer to the wireless router.

  If possible, place the Nintendo Switch within 3 to 5 meters of the wireless router to improve the signal strength during troubleshooting.

  • It may be helpful to remove the Nintendo Switch console from the Nintendo Switch dock while troubleshooting, and then return the console when troubleshooting is complete. 

• Power cycle your home network.

  Restarting your network devices may resolve this issue if it is related to the devices being unresponsive. 

• Move any metal objects or electronic devices away from your Nintendo Switch console and wireless router.

  Metal objects and electronic devices may interfere with wireless signals. If you have any of these, such as filing cabinets, speakers, power strips, glass, or cordless phones, next to your console or wireless router, move them away. 

• If supported by your router, connect to a different wireless band.

  Many routers support both the 2.4Ghz and 5Ghz frequency bands. If your router supports both, set up a new Internet connection and connect to the band you are not currently connecting to. Many routers will have default SSID names that label whether the connection is 2.4Ghz or 5Ghz, but if you’re not sure, you can review this information within your router’s settings. 

Situation Not Resolved:

If you are still unable to connect, this may indicate an issue related to the network environment or wireless router being used.

If you would like to continue troubleshooting potential issues related to the wireless router, contact the router’s manufacturer for assistance with performing the following steps:

• Updating the wireless router’s firmware 

• Resetting the router back to its factory default settings 

If you would like further assistance with the Nintendo Switch console, please contact Nintendo Customer Service.

Hey everyone, a few of us Switch owners have been having a problem and received the error code 2811-5001 when attempting to access the eShop. At the moment there is little information out there so I wanted to make a quick PSA in case anyone comes across it and is struggling for an answer like I did.

What happened to me personally was after attempting to access the eShop this morning (Keep in mind I had no trouble accessing it last night) I received the error code 2811-5001. After this error code I could no longer access the eShop and my Switch stopped connecting to the internet altogether. I did basic internet troubleshooting such as resetting the system and router but that didn’t work. It is not an issue with the wifi because my computer and phone still connect to it.

There is little information online but I did come across this Forum Support Post: https://en-americas-support.nintendo.com/app/social/questions/detail/qid/48736

According to this the error code happens when your Nintendo account is not linked to the Switch (even if you attempted and got a success message), and because of this online services are not enabled based on your serial number. I contacted support myself and they told me this was a brand new issue that has just arisen and they are currently working on a fix.

If this happens to you contact Nintendo Support at this number: 1 (800) 255-3700. I will keep this post updated as the situation changes. Keep in mind this is a new issue that support does not have an immediate solution for yet, but I was told they would contact me sooner rather than later with a solution. Thanks everyone, and I hope you have a fun day of gaming today!