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Это сообщение об ошибке может появиться, если антивирусная программа, брандмауэр, параметры прокси-сервера или соединение мешают установке Office. Ниже описаны действия, с помощью которых можно попытаться устранить проблему. Сначала указаны наиболее распространенные решения, поэтому применяйте их по порядку, начиная с установки Office в помощью автономного установщика.
1. Установка Office с помощью автономного установщика
Автономный установщик Microsoft 365 поможет обойти проблемы с прокси-сервером, брандмауэром, антивирусной программой и интернет-подключением, которые могут возникать при установке Microsoft 365.
Инструкции по установке автономной версии Microsoft 365 см. в статье Использование автономного установщика Office (откройте соответствующую вкладку для своей версии Office).
2. Использование проводного подключения
Если вы не используете проводное подключение к Интернету, подключите устройство и попробуйте установить Office еще раз.
3. Установка приложения из другого расположения
При установке Office на работе или учебе сеть может быть ограничена так, что установка Office будет не доступна. В таком случае принесите устройство домой, к другу домой или на территорию беспроводного доступа и попробуйте установить Office еще раз.
Примечание: Если нужно установить Office на рабочем месте или в учебном заведении, обратитесь в ИТ-отдел — его сотрудники помогут вам справиться с любыми ограничениями сети.
4. Временное отключение прокси-сервера
Если вы используете устройство как дома, так и на работе, попробуйте отключить параметры прокси-сервера в Microsoft Edge или Internet Explorer перед установкой Microsoft 365. При использовании другого браузера ознакомьтесь с соответствующим разделом справки, чтобы узнать, как отключить параметры прокси-сервера.
Microsoft Edge
-
Нажмите кнопку Пуск
(в левом нижнем углу) и выберите пункт Параметры.
-
Выберите Сеть и Интернет, слева перейдите в нижнюю часть выбранных параметров и щелкните Прокси-сервер.
-
В группе Автоматическая настройка прокси выполните автоматическое обнаружение параметров или используйте скрипт настройки, переведя ползунок в положение Вкл. или Выкл.
-
В группе Настройка прокси вручную можно выбрать нужный прокси-сервер. Как правило, он выключен, так что если вы переводите ползунок в положение Вкл., не забудьте нажать кнопку Сохранить. Если он был выключен, перед тем как вы его включили, выполните нужные действия и не забудьте вернуть ползунок в положение Выкл..
Internet Explorer 7, 8, 9, 10 или 11
-
В Internet Explorer щелкните Сервис (верхний правый угол) > Свойства браузера.
-
Откройте вкладку Подключения и нажмите кнопку Настройка сети.
-
В разделе прокси-сервера снимите флажок «Использовать прокси-сервер для локальных подключений (не применяется для удаленных или VPN-подключений)».
-
Нажмите кнопку Применить и ОК, чтобы сохранить изменения. Перезагрузите компьютер.
Примечание: Возможно, вам потребуется отключить дополнительные параметры прокси-сервера. Если это не помогло и вы устанавливаете Office на рабочем месте или в учебном заведении, обратитесь к специалистам ИТ-отдела для получения дополнительных сведений. Для ИТ-администраторов см. URL-адреса и диапазоны IP-адресов Microsoft 365.
5. Временное отключение антивирусной программы
Чтобы узнать, как отключить антивирусную программу, перейдите на веб-сайт ее производителя. Кроме того, может помочь удаление антивирусной программы. Обязательно переустановите ее после установки Office или включите, если вы отключали ее.
Если вы не знаете, какую антивирусную программу вы используете, вы можете найти ее название в панели управления, выполнив указанные ниже инструкции.
Совет: С Windows 10 поставляется антивирусная программа «Защитник Windows». Если выяснится, что вы используете ее, нажмите кнопку Начать, выберите Параметры > Обновление и безопасность, а затем выберите Защитник Windows слева. Установите переключатель в положение Выкл. Не забудьте потом включить его.
-
В меню Пуск
введите в поле поиска словосочетание панель управления, а затем выберите в результатах поиска Панель управления.
-
Выполните одно из следующих действий:
-
В представлении Категория выберите Система и безопасность > Безопасность и обслуживание и щелкните стрелку вниз рядом с элементом Безопасность.
-
В представлении Крупные значки или Мелкие значки выберите Безопасность и обслуживание и щелкните стрелку вниз рядом с элементом Безопасность.
-
Если Windows обнаружит антивирусную программу, вы увидите ее в списке Защита от вирусов.
-
Чтобы открыть панель управления, щелкните правой кнопкой мыши кнопку Пуск
(в левом нижнем углу) и выберите Панель управления.
-
Выполните одно из указанных ниже действий.
-
В представлении Категория выберите Система и безопасность > Центр поддержки и щелкните стрелку вниз рядом с элементом Безопасность.
-
В представлении Крупные значки или Мелкие значки выберите Центр поддержки и щелкните стрелку вниз рядом с элементом Безопасность.
-
Если Windows обнаружит антивирусную программу, вы увидите ее в списке Защита от вирусов.
-
Чтобы открыть панель управления, нажмите кнопку Пуск
(в левом нижнем углу) и выберите Панель управления.
-
Выполните одно из следующих действий:
-
В представлении Категория выберите Система и безопасность > Центр поддержки и щелкните стрелку вниз рядом с элементом Безопасность.
-
В представлении Крупные значки или Мелкие значки выберите Центр поддержки и щелкните стрелку вниз рядом с элементом Безопасность.
-
Если Windows обнаружит антивирусную программу, вы увидите ее в списке Защита от вирусов.
6. Временное отключение брандмауэра
Если вы используете брандмауэр другого производителя, найдите инструкции по временному отключению на его веб-сайте. Инструкции для брандмауэра Windows см. ниже.
Windows 11 и Windows 10
-
Перейдите к статье Включение и отключение брандмауэра Windows.
Windows 8.1 и 7
-
Перейдите к статье Защита компьютера от вирусов и прокрутите ее до раздела Включение и отключение брандмауэра Windows.
Нужна дополнительная помощь?
- 05.08.2019
Данная ошибка с кодом 30180-4, может появиться из-за того, что что антивирусная программа, прокси-сервер, или брандмауэр может мешать установке Office. Рассмотрим следующие действия по порядку, которые могут помочь решить данную проблему:
1) Иногда может помочь простая перезагрузка компьютера. Попробуйте перезагрузить свой ПК и снова попробовать установить Microsoft Office.
2) Отключение, либо удаление антивирусной программы. При сильно-ограниченных настройках антивирусных программ данная ошибка так же имеет место быть. Если отключение не помогает, попробуйте удалить антивирусное приложение (после установки Microsoft OFfice обязательно установите заново Ваш антивирус, если вы им пользовались).
3) Отключение брандмауэра. Поиск => Брандмауэр => Слева в приводнике «Включение и отключение брандмауэра Защитника Windows» => Поставить флажки на отключение. После завершения установки Office, так же включите все функции брандмауэра обратно, если Вы использовали данную функцию.
4) Отключение брандмауэра. Поиск => Брандмауэр => Слева в приводнике «Включение и отключение брандмауэра Защитника Windows» => Поставить флажки на отключение. После завершения установки Office, так же включите все функции брандмауэра обратно, если Вы использовали данную функцию.
5) Установка Microsoft Office из другого расположения. Такое может быть, к примеру Вы пытаетесь установить/скачать MS Office в корпоративной сети, либо в учебном заведении, где сеть может быть ограничена. Попробуйте произвести действия установки, либо скачивания из другой сети, к примеру дома, или в другом месте, с другим подключением к интернету. А так же можете обратиться в IT отдел к системному администратору, что бы он разрешил доступ в сеть к серверам Microsoft.
6) Если используете Wi-Fi, попробуйте установить Office по проводному соединению.
7) При медленном соединении интернета можете попробовать скачать (либо установить с диска, если у Вас имеется) полный дистрибутив Microsoft Office, который не требует дополнительного скачивания при установке. Скачать различные дистриутивы можете на нашем сайте по следующей ссылке.
А так же, что бы у Вас все в дальнейшем все корректно заработало, мы настоятельно рекомендуем использовать только официальные дистрибутивы Microsoft Office и оригинальные лицензии для данных приложений. Скачать и приобрести лицензионные ключи активации Вы можете в нашем интернет-магазине SoftComouters по самым низким ценам. Моментальная доставка ключей активаций сразу после оплаты в автоматическом режиме на Ваш Email. Гарантия и бесплатная техническая поддержка 24/7.
Подробнее о продуктах Microsoft Office в нашем каталоге по следующей ссылке.
Автор:
Frank Hunt
Дата создания:
18 Март 2021
Дата обновления:
6 Февраль 2023
Если вы устанавливаете Office 365 или Office 2016, есть вероятность столкнуться с ошибкой. 30180-4. Эта ошибка означает, что в вашем брандмауэре или прокси-сервере есть параметр, который не позволяет установить Office. Другие ошибки, которые могут возникнуть по этой же причине: 30174-4, 30125-4, 30038-4 и 30125-1011.
Эта проблема обычно возникает у пользователей, которые устанавливают одну из последних версий Microsoft Office, будь то Office 365 или Office 2016. Мастеру установки обычно не удается подключиться к серверам Microsoft, и это может быть причиной его сбоя.
Чтобы решить эту проблему, достаточно разрешить Office через брандмауэр, что мы и рассмотрим в методе ниже.
Создайте исключение в вашем брандмауэре
В 30180 Код ошибки сигнализирует о том, что определенный файл не пропускается через брандмауэр, поэтому логичным решением было бы добавить исключение для Office в брандмауэр и повторить попытку обновления. Таким образом, ваш брандмауэр знает, что он не должен блокировать Office, и вы не столкнетесь с этой проблемой. Если вы используете сторонний брандмауэр, например Sophos, или что-то подобное, вам нужно будет заглянуть в настройки, чтобы создать исключение. Если вы не можете понять, как это сделать, лучше всего временно отключить любой веб-блокировщик, брандмауэр или стороннее программное обеспечение безопасности, пока приложение не завершит установку или обновление.
Для Sophos
На брандмауэре Sophos перейдите в Веб-защита> Параметры фильтрации> Разное и создайте исключения в прозрачном режиме Skiplist следующим образом:
хост назначения skipmode
адресатами были officecdn.microsoft.com для первого и officecdn.microsoft.com.edgesuite.net в качестве хоста DNS.
Для брандмауэра Windows
- Самый простой способ — временно отключить его.
Даже если вы можете подумать, что это проблема с Microsoft Office, которая, в свою очередь, приведет к разочарованию и гневу, это не что иное, как брандмауэр, блокирующий файлы, которые не следует блокировать, и, следуя описанному выше методу, вы исправите это в кратчайшие сроки.
- Remove From My Forums
-
Question
-
Hi
I had a problem with Office H&B 2016 they would not launch. I ran the quick & online repair. Neither worked. I uninstalled and tried and reinstall. Got the following error Error Code 30180-4. tried all the online solutions
to no avail. I wiped and reinstalled windows 7 pro. Still got Error Code 30180-4. I took pc back to my shop plugged it in and tried install. It worked.Any ideas.
Thanks
Dexter
Answers
-
Hi Dexter,
>>I took pc back to my shop plugged it in and tried install. It worked.<< Did you mean you can only work with Office when plugged it?
First I suggest you Turn off Windows Firewall in your environment and check the result.
Then please confirm if your environment installed another version of Office.
Please provide more information about your problem and I’m glad to help you.
Regards,
Emi Zhang
TechNet Community Support
Please
mark the reply as an answer if you find it is helpful.If you have feedback for TechNet Support, contact
tnmff@microsoft.com.-
Proposed as answer by
Friday, August 5, 2016 2:27 AM
-
Marked as answer by
Emi ZhangMicrosoft contingent staff
Sunday, August 7, 2016 11:20 AM
-
Proposed as answer by
- Remove From My Forums
-
Question
-
Hi
I had a problem with Office H&B 2016 they would not launch. I ran the quick & online repair. Neither worked. I uninstalled and tried and reinstall. Got the following error Error Code 30180-4. tried all the online solutions
to no avail. I wiped and reinstalled windows 7 pro. Still got Error Code 30180-4. I took pc back to my shop plugged it in and tried install. It worked.Any ideas.
Thanks
Dexter
Answers
-
Hi Dexter,
>>I took pc back to my shop plugged it in and tried install. It worked.<< Did you mean you can only work with Office when plugged it?
First I suggest you Turn off Windows Firewall in your environment and check the result.
Then please confirm if your environment installed another version of Office.
Please provide more information about your problem and I’m glad to help you.
Regards,
Emi Zhang
TechNet Community Support
Please
mark the reply as an answer if you find it is helpful.If you have feedback for TechNet Support, contact
tnmff@microsoft.com.-
Proposed as answer by
Friday, August 5, 2016 2:27 AM
-
Marked as answer by
Emi ZhangMicrosoft contingent staff
Sunday, August 7, 2016 11:20 AM
-
Proposed as answer by
- Remove From My Forums
-
Вопрос
-
Hi
I had a problem with Office H&B 2016 they would not launch. I ran the quick & online repair. Neither worked. I uninstalled and tried and reinstall. Got the following error Error Code 30180-4. tried all the online solutions
to no avail. I wiped and reinstalled windows 7 pro. Still got Error Code 30180-4. I took pc back to my shop plugged it in and tried install. It worked.Any ideas.
Thanks
Dexter
Ответы
-
Hi Dexter,
>>I took pc back to my shop plugged it in and tried install. It worked.<< Did you mean you can only work with Office when plugged it?
First I suggest you Turn off Windows Firewall in your environment and check the result.
Then please confirm if your environment installed another version of Office.
Please provide more information about your problem and I’m glad to help you.
Regards,
Emi Zhang
TechNet Community Support
Please
mark the reply as an answer if you find it is helpful.If you have feedback for TechNet Support, contact
tnmff@microsoft.com.-
Предложено в качестве ответа
5 августа 2016 г. 2:27
-
Помечено в качестве ответа
Emi ZhangMicrosoft contingent staff
7 августа 2016 г. 11:20
-
Предложено в качестве ответа
While installing or Uninstalling Microsoft Office, you may receive the following error code on your screen:
Something went wrong
We’re sorry, we couldn’t install Office. Please make sure you’re connected to the internet, then retry your installation.
Error Code: 30180-4
When, the installer faces this trouble it breaks with the above error message and finally you become unable to install and uninstall MS Office 2010/2013/2016/2019 or other office application. Here, in this article, I will tell you all about this error including how can you fix this problem effectively.
Why MS Office Error Code 30180-4 Occurs?
There are so many reasons that can produce this problem. Some of them are missing system files, broken registry keys, broken system components, firewall or antivirus is blocking the installation, proxy blockage etc.
How to Fix MS Office Installation Error 30180-4?
There are several areas that you need to tweak in order to remove this error from your PC. Here, I am listing out some most useful method to fix this problem.
Method 1: Fix using Advanced System Repair Tool
As, I mentioned above that most of the common reason behind this problem is missing or broken system files, broken registry keys, outdated driver and windows components and trojan/virus/spyware is running inside your PC. The Advanced System Repair Tool scans whole PC and then find out and fix all the Windows problems. By using this tool, you will be able to install or uninstall ms office without having the error code 30180-4.
3 Steps to Fix this Error
Method 2: Try Offline Installer
If you are installing MS Office Online, then there are possibilities that your antivirus or Firewall may block incoming files from the server. In this situation, you will be unable to install MS office properly and ends with 30180-4. To overcome this situation why don’t you try the offline installer. Just go to Microsoft website and download offline installer of your desired Office product and then install it.
Method 3: Try Direct Installing instead of Network Installation
If you are trying to install Office in Home Network/Private Network/Public Network, such as in your school or in your Office then you may also receive the same problem. Just copy the original installation file in local computer and then try to install. Most probably you won’t get any problem.
Method 4: Turn Off Proxy Settings
If you are using Wired Connection, then it is advisable to temporary turn off Proxy Settings. You can turn off Proxy Settings as follows:
Steps 1. Go to Start > Settings > Network & Internet and in the left side menu click on Proxy.
Steps 2. Turn off automatic proxy settings and Use setup Script.
Method 5: Temporarily Disable Antivirus and Firewall
However, it is not always advisable but you are facing the office installation error so badly then you can try installing apps by temporarily disabling antivirus and firewall. Don’t forget to enable it again after successful installation of MS Office Components.
Method 6: Fix Uninstalling Problem
If you are facing this error when uninstalling the office, then you can download following uninstallation tool. You can download this tiny tool from the Microsoft’s website.
Download: https://aka.ms/diag_officeuninstall
More Info: http://support.microsoft.com/kb/2739501
Summary
In this article, I tried to explain what is MS Office Installation Error Code 30180-4 and how can you fix it effectively. If you’ve got more solutions to fix this problem, please share your valuable knowledge in comment section.
This article describes the Microsoft Office error code 30180-4 solutions. It was found that many users having trouble to repair or install office programs on their Windows and Mac computers. The majority of issues are due to the Office licensing, Windows updates, insufficient system resources like disk space, internet connectivity, etc. So this article provides the solution for different kind of office issues related to error code 30180-4 .
Office error code 30180-4 Returns following error messages:-
Something went wrong Error code 30180-4 Go online for additional help.
Office is Busy, There is a problem starting the Office Installation.
We are sorry, but we are unable to start your program.
Sorry installation can’t continue because no compatible office products are detected.
We are sorry, but we can’t verify the signature of files required to install your office product.
Internet connection needed. Office error code 30180-4 .
Background installation ran into a problem.
Something went wrong Error code 30180-4 Go online for additional help.
When trying to start an Office application, you will get this error stating “Something went wrong“. When operating system unable to add and/or remove the products that you are requesting, It requests you to verify file’s signature that required to install the office product. Usually, returns error code series 300XX, 1xxx series depends on the cause of the issue.
pic showing office error code 30180-4
Office is Busy, There is a problem starting the Office Installation
The error “Office is Busy” appears when you try to open any office program like word ,excel etc, and the office already in progress .it gives a message “we are either updating or helping you add/ or remove some programs.
Office busy error while repairing
We are sorry, but we are unable to start your program.
Unable to start a program is a common error in a windows operating system that causes due to failed services of a program. If there are Windows Installer services found to be not working, then you cannot install an Office product.
Sorry, we ran into a problem Error code 30180-4 -Sorry installation can’t continue because no compatible office products are detected.
Windows will show a message stating that your PC ran into a problem and needs to restart. A Microsoft Windows Operating system is released in two different bit versions depending on the hardware architecture such like 32 and 64. It is required to install relevant versions of office suitable for the Windows Operating systems.
In case of any mismatch in the versions selected, you can see this error message that says no compatible office products are detected.
No compatible office products detected
We are sorry, but we can’t verify the signature of files required to install your office product.
An Office product package is available in different forms like a disc or a click to run. In the case of a disc failure, you might see this We are Sorry, But We Can’t Verify the Signature error message which says signatures of files required to install the office product.
Unable to verify signature of files
Internet connection needed. Office error code 30180-4 .
While you performing the online repair for your office product this error message may occur due to internet problems. You can do a quick offline repair.
Also, Installation of Microsoft Office requires an internet connection depending on the version. The latest Office 365 suite comes with a click to run version which is a small setup file when you click on it, that would start the installation by downloading all the required files for the program. In the case of an intermittent connection or some connectivity failures, you might end up seeing this error code 30180-4 .
Internet connection needed error message
Background Installation ran into a problem
Background Installation Ran into a Problem generally pops up when your Office program related files are corrupted. It is required to repair your Office program. In addition, we need to check for malware or virus related issues on your computer.
Pic : Office background installation ran into a-problem
Unable to start Office program
This message explains that the program has been stopped by your Windows and unable to start the office program. The computer must be scanned using Windows system file scan process. This also shows that Office related files are missing from Program folders. If this happened recently with any of your clean up programs, a system restore could help you to fix the same.
Diagnose your computer to fix error code 30180-4 :-
There will be a log for every action on your computer which records all the events. It is termed as an Event viewer. This is a Windows Inbuilt program under system tools, it provides all the information for the problem causing keys.
This could cause due to the failure with your Windows related services and the executable file is unable to read the required files when you try installing Office. There may be issues with the start up programs which can be checked under System Configuration.
Perform system file scan:-
System file scan in short SFC scan is windows inbuilt program to fix altered/modified and damaged files of the operating system. It can fix several updates failures, other violations done by several mismatched files.
To Run system file scan in your windows operating system, first Open command prompt (CMD) in admin mode and Run the command SFC/SCANNOW
If you see any file violations still exists after the scan then move to Event viewer to check what has caused the office error code 30180-4 .
Watch video to know how to perform SFC SCAN to fix office error code 30180-4 .
How to use Event viewer to check office error logs:-
Click on a start button.
Type “RUN” and open the Run command prompt.
Type “EVENTVWR” and press enter key to open Eventvwr logs.
Double click on “windows logs” from the left-side panel and select “application “.
Now you can see many logs in the center panel.
Filter the logs to find office related issues and warnings by selecting Filter current log option from the Right side panel.
Find any critical, error logs the caused error code 30180-4 .
If you can’t find any reasons for the issues then just take a chance to do a clean installation to save your time.
Steps to Fix the error code 30180-4 :-
Sometimes office won’t install due to several reasons like internet connectivity, dependencies for the product or any virus that affected your computer files etc. Then all you have to do a clean installation by removing traces of office program files existed from previous versions or by multiple office installation trails by you due to several errors.
Remove Temporary Files:-
Under normal conditions, these files are closed and deleted by Windows when you quit a Windows session. However, if you quit Windows in an irregular way (for example, restarting the computer or turning it off during an active Windows session) the files are not closed or deleted.
To remove temporary files, Follow these steps,
Click on windows start button + “R” to open the run command window.
Type “%temp%” and click on the enter button, this leads to a window with temp files and folders.
- Select all (CTRL+A) “Shift + Delete” to remove permanently,
There may be some files requires admin permission to remove, Just click on ok.
Error code 30180-4 Fix- by removing Office traces from Program files :-
In some cases, Office installation may stop because of several reasons like slow internet, server issues etc. Then your machine creates some of files required to office 365/2010/2016 product.
When you try to re-install this time, You may see issues like these type of error code 30180-4 and different series based on the reason of failure.
You have to delete these Office traces from the computer before trying re-installation process.
Repair/Uninstall office program: –
Applies To: Office 2016, Office for business, Office 365 Admin, Office 365 Small Business Admin, Office 2013
The following steps describe how to uninstall Office 2016 or 2013 products on a PC (laptop, desktop, or 2-in-1). For other versions of Office, including Office 2016 for Mac, or older versions of Office, see the section, Uninstall Office for Mac, Office 2010, or Office 2007 below.
Try uninstalling Office using the Control Panel first. If that doesn’t work use the easy fix tool or try uninstalling Office manually.
For Windows 8 / Windows 8.1/10:-
Go to control panel from start button,
Select Programs and features there to reach a list of installed programs on your computer. (In windows 10 you can just type “programs and features in the Cortana search bar beside windows start logo)
From the list, search for Microsoft Office product and click on Change
A window will open like here showing Add, Repair, Remove options
Then proceed to with repair and wait for sometimes. Once the repair is successful you are ready to use Microsoft office product again.
To uninstall follow the first 4 steps from repair process, and choose to Remove instead of repair.
IMPORTANT:. It’s impossible to uninstall office applications (word, excel, publisher etc) individually from total office product. The only way to uninstall an individual app is if you purchased it as a stand-alone version.
Installing Office Product:-
Once you have done the uninstallation part, now do a clean installation.
Login to your Microsoft office account www.office.com/signin
Go to your dashboard to see the product you purchased.
Select “Install Office “ option and then let it download, (you may see click Save, Run, Setup, or Save File depends on browser type, select “save” for future purpose)
Go to downloads in your computer and Double click on office setup file to install.
If the error code 30180-4 still persists then try an advanced registry fix if you are familiar with it.
Windows Registry Fix:-
The registry in Windows is a console that shows the structure of your Windows Operating system and it’s internal programs. The Hexa codes inside the registry may change due to some unwanted conflicting programs which use the same resources.
To fix the error code 30180-4 in office 365/2010/2016 you need to delete the altered Office Registry keys or remove and re-create the keys with previous values. (HEXA CODE or H-KEYS).
Note: Don’t do Registry changes if you are not aware of the structure, as it damages applications with one single change. Sometimes damages your computer operating system too.
Take a support from Online experts regarding any unresolved issues on your computer. Also, visit our website for more details.
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Contents
- 1 Office error code 30180-4 Returns following error messages:-
- 1.1 Something went wrong Error code 30180-4 Go online for additional help.
- 1.2 Office is Busy, There is a problem starting the Office Installation
- 1.3 We are sorry, but we are unable to start your program.
- 1.4 Sorry, we ran into a problem Error code 30180-4 -Sorry installation can’t continue because no compatible office products are detected.
- 1.5 We are sorry, but we can’t verify the signature of files required to install your office product.
- 1.6 Internet connection needed. Office error code 30180-4 .
- 1.7 Background Installation ran into a problem
- 1.8 Unable to start Office program
- 2 Diagnose your computer to fix error code 30180-4 :-
- 3 Perform system file scan:-
- 4 How to use Event viewer to check office error logs:-
- 5 Steps to Fix the error code 30180-4 :-
- 5.1 Remove Temporary Files:-
- 5.2 Error code 30180-4 Fix- by removing Office traces from Program files :-
- 6 Repair/Uninstall office program: –
- 6.1 For Windows 8 / Windows 8.1/10:-
- 7 Installing Office Product:-
- 8 Windows Registry Fix:-
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I’ve not tried this but here is a snippet from Sophos’s forums:
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i created exceptions in the transparent mode skiplist
#1 skipmode destination host
destinations were officecdn.microsoft.com for the first one and officecdn.microsoft.com.edgesuite.net both as dns host
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Table Of Contents
- What Is Uninstall Error Code 30180-4?
- Solutions
- Conclusion
- Related Posts:
Many times, an error will occur when you are trying to download a particular application as is the case with Uninstall error code 30180-4. This can affect users on any of the several applications associated with Microsoft Office so it’s important that you know how to fix it. If you’ve received this error and have no clue what to do, continue here as I give you everything you need to know.
Also Read: Fix Unknown Install Error 961 For Google Play
This error is a relatively new one, as it seems to affect only users downloading the 2016 version of Microsoft Office. It happens right when users are trying to install it, and it is the app’s way of telling you that there is a setting in your firewall or proxy that is preventing you from installing it. It’s popular enough that we even included it in our Ultimate Windows Error Code List.
It can effect any Windows operating system after and including XP, so it is one where the error is withing the Office program, not the operating system. It may also occur if you are trying to download specific Office application, like Outlook or Excel, so not necessarily just the entire bundle.
Can You Tell What’s Causing It?
Unfortunately, the quick answer here is no initially, as there are a variety of things that could be causing this error. As I mentioned already, it could be withing your firewall, proxy, Internet connection, or a couple of other things. There’s really no way of knowing what the cause is originally, and the error message you receive won’t notify you either.
However, as you go through the solutions that I will get into later, you will be able to eliminate some possibilities. So although you may have to go through all of the steps, they shouldn’t take too long and they are all easy to complete.
“The way to be successful in the software world is to come up with breakthrough software, and so whether it’s Microsoft Office or Windows, its pushing that forward. New ideas, surprising the marketplace, so good engineering and good business are one in the same”. – Bill Gates
Other Errors that Are Similar
If you stumbled upon this article but you are looking for a different error related to Microsoft Office, this article may be helpful if you’ve gotten one of these other errors.
- 30174-4
- 30125-4
- 30038-4
- 30125-1011
These are essentially the same exact errors with minute details that I won’t go into, so the solutions will be the exact same. So now that you have some basic about this error, let’s just get into its solution.
Solutions
So as you can see from the screenshot of what the error will display, something definitely went wrong. The big thing it makes a point of saying is that they couldn’t install Office, which will be a major blow to many people who use their features every day. As a writer, I know that I would lose a lot of productivity if this happened to me, as I use Excel and Word nearly every single day. It’s simply not an option for me or many others to have this not working. That’s why speed is imperative when fixing this error.
Something that I find a little ironic about this error message is that it says to make sure you’re connected to the Internet, but the only solutions that it gives you both require an Internet connection. If you truly are suffering from Internet connectivity issues, then my bet is that you won’t be able to access their content either. Also, most of the time this error occurs when you are in fact connected to the Internet, so it’s not very helpful of a suggestion and actually just leads to people becoming more confused, as they know that they are connected.
So here’s the list of possible solutions that you should try in order that I present them here. Remember that between each solution, you’ll need to try to install Office again to check if it corrected the error or not. If it still happens, then you can simply cross that solution off, as you now know that’s not what is causing it, and then move on to the next step.
Solution 1: Disable Windows Firewall
As I already stated, many time this error is because of a firewall setting within your operating system. This is just one possible cause, but it’s important that you check if that’s the reason. I encourage trying this solution first because it is one of the quickest and even if it doesn’t work, you can at least eliminate it from a potential cause.
- Press Win + R to get to your command prompt and then type Firewall.cpl. Once you have typed that in, double-check that it is correct and then Press Enter.
- By typing this simple command in, the Microsoft Windows Firewall Window will open.
- Click On in the section where it reads Turn Windows Firewall on or off
- Then scroll down and under Home or Work Network Location Settings and Public Network Location Settings, click On once again where it says Turn Off Windows Firewall. I know that it may seem a little bit confusing that you will be clicking On to turn it off, but that is what you will be doing.
Create an Exception in Your Firewall
So this step ties in with this solution, as it is only applicable if temporarily disabling your Windows firewall corrected the issue. If it did, then great, because you’ve found the error on your first try! That must feel good, but I’m sure that you’ll probably want to enable your firewall again.
However, it might create problems while using some of these Office applications, so what do you do? Well, the answer is for you to create an exception in your firewall for all Office related folders. That way, you get the best of both worlds; the error is erased and you still get top quality protection on your operating system. Here are the steps to do this.
- Choose Control Panel from the Windows Start menu. Open the Security Center utility.
- Under Manage security settings for, select Windows Firewall. The Windows Firewall box will be displayed.
- Open the Exceptions tab and click the Add Program button. In the Add a Program dialog, click Browse and locate the application you wish to allow. So for this solution, you’ll want to add all of the Microsoft Office programs.
- Verify is listed in the Programs and Services list and press the OK button to accept the changes.
Solution 2: Disable Antivirus Program
The premise of this potential cause is the same thinking as the firewall blocking you from downloading it, except that it isn’t your operating system, but a third party application. Therefore, you need to go to all of your applications and find all of the anti-virus programs on your computer. Sometimes, people aren’t even aware that they have these programs, so it’s important that you locate them all.
Once you do find all of these types of programs, open each of them individually and then disable them temporarily. Now, every anti-virus program will be a little different on the steps required to accomplish this, so I won’t really go into details on each and every one, as there are literally hundreds out there. However, if you are still having trouble with this task then check out How do I disable my antivirus program in Windows? from Computer Hope.
Like many people will go ahead and do in the first place, if you still can’t get the Microsoft Office 2016 to install correctly and you are still receiving this same error, go ahead and either call or go online to Microsoft’s support. They are helpful and many times they will start off by giving you many of the same solutions I listed here. Therefore, if you are able to tell them that you already completed many of those steps, they’ll be able to more quickly diagnosis the exact problem and find a solution faster.
Conclusion
Microsoft Windows is a powerful and great operating system, but it definitely comes with its bugs. This particular error is associated with the program Microsoft Office and it is usually associated with either something blocking you from installing the application or a communication error between it and the system.
Whatever the case may be, these two solutions should be able to solve the problem so you can probably install these essential tools that nearly everyone needs on their computer. Besides just learning how to correct this error, you also learned about accessing your firewall settings, which could prove to be useful skills later on.
After reading this article, you now know how to fix Uninstall Error Code 30180-4. We actually cover quite a bit of Windows errors on our site as it is probably the most covered topic here at Error Codes Pro. Make sure that if you have any other Windows related errors, that you visit our page right here that has all the articles we have written on the topic. Also, if you have any other questions regarding this article, want to suggest an error that we should write about, or if you have another great solution technique, always feel free to leave a comment in the section down below.
Ryan is a computer enthusiast who has a knack for fixing difficult and technical software problems. Whether you’re having issues with Windows, Safari, Chrome or even an HP printer, Ryan helps out by figuring out easy solutions to common error codes.