An error occurred during the installation of the device

I can no longer use the mic that came with my Xbox 360 wired controller on my Windows 10 PC after I upgraded to the Creators Update a few days ago. In the Device Manager it is listed as 'Unknown device' and if I try to 'Upgrade Drivers' then I get this error message: "XBOX 360 Headset Device. An error occurred during the installation of the device. The driver installation file for this device is missing a necessary entry. Contact your hardware vendor".
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  • I can no longer use the mic that came with my Xbox 360 wired controller on my Windows 10 PC after I upgraded to the Creators Update a few days ago. In the Device Manager it is listed as ‘Unknown device’ and if I try to ‘Upgrade Drivers’ then I get this
    error message: «XBOX 360 Headset Device. An error occurred during the installation of the device. The driver installation file for this device is missing a necessary entry. Contact your hardware vendor». 

    Could someone at Microsoft please send me the correct driver to get the XBOX 360 Wired Controller Microphone working again? I used it for Cortana searches as well as communication in Overwatch. 

Answers

  • I can no longer use the mic that came with my Xbox 360 wired controller on my Windows 10 PC after I upgraded to the Creators Update a few days ago. In the Device Manager it is listed as ‘Unknown device’ and if I try to ‘Upgrade Drivers’ then I get
    this error message: «XBOX 360 Headset Device. An error occurred during the installation of the device. The driver installation file for this device is missing a necessary entry. Contact your hardware vendor». 

    Could someone at Microsoft please send me the correct driver to get the XBOX 360 Wired Controller Microphone working again? I used it for Cortana searches as well as communication in Overwatch. 

    Ok I found a solution,  install the receiver in device manager using the browse my computer for driver software—>then click let me pick from the a list of available drivers—>then scroll down the list at the bottom to Xbox 360 receiver, install
    that and then turn on the headset—>from there the headset driver will error out,  open it up in device manager and do the same for it and choose to browse computer etc but this time choose the generic audio driver for the headset.  Viola!  Hope
    this helps.

    • Proposed as answer by

      Friday, April 21, 2017 7:14 AM

    • Marked as answer by
      Carey FrischMVP
      Saturday, June 3, 2017 6:18 PM

Hi All

I’ve started PSP 7.80A deployment in my environment after extensive testing during which I did not experience any issues what so ever. I’ve also deployed to majority of production servers and again no problems except on one of them.

On this particular server PSP 7.80A was deployed by executing setup.exe file and not via HP SIM since the server I’m having problems with now is the HP SIM Server. Initiall deployment failed on following hardware driver and/or application upgrades:
— HP ProLiant Smart Array 5x and 6x Controller Driver for Windows Server 2003
— HP StorageWorks Fibre Channel Adapter Kit for the x86 QLogic Storeport Driver
— HP ProLiant Integrated Lights-Out Management Interface Driver for Windows
— HP NC-Series Broadcom Driver for Windows Server 2003
— HP Lights-Out OnLine configuration Utility for Windows Server 2003

After failed deployment the above hardware did not have required drivers installed or was disabled all together. Attempted to reapply PSP 7.80A with «Allow components to overwrite newer or up-to-date versions» option enabled however failed again with exactly the same error message.

Manually removed all components of PSP 7.80A from the system and rolled back to previous version of driver on all devices that failed to upgrade and attempted to upgrade driver(s) manually by executing only cpxxxxxx.exe file containing driver for each device, but again no luck. Installation would fail with following error message:

«Additional information:
Installation failed on at least one device. One of the devices may have been deleted through Device Manager and a reboot may be necessary to complete the driver installation for this device

Press the ‘Close’ button to exit Setup.»

Simultaniously with the error message «Found New Hardware Wizard» window will appear with following error message:
«Cannot Install this Hardware

There was a problem installing this hardware:
«DEVICE NAME»

An error occurred during the installation of the device.

The system cannot find the file specified.»

Server in question is ProLiant DL380 G4. Any help would be much appreciated as I need to get this resolved urgently since this is our amongst other things EVA management server as well.

Cheers

Windows 10: An error occurred installing the tap device driver.

Discus and support An error occurred installing the tap device driver. in AntiVirus, Firewalls and System Security to solve the problem; I was reinstalling Windscribe VPN and this thing popped up….
Discussion in ‘AntiVirus, Firewalls and System Security’ started by Volodyagold31, Mar 12, 2022.

  1. An error occurred installing the tap device driver.

    I was reinstalling Windscribe VPN and this thing popped up.

    :)

  2. An error has occurred in the scanner driver. Abort scanning.»

    Hi,

    Thank you for posting in Community.

    We understand your concern and we will provide the assistance required to help you resolve the issue.

    Before we proceed, I would like you to provide the information stated below:

    1. What troubleshooting steps did you perform to resolve the issue?

    2. Did you install the 8.1 driver in Compatibility mode?

    For now, I would suggest that you run the Hardware and Device troubleshooter and check if scans any error related to drivers and automatically fix them

    • Click on the Start button, and type “Troubleshooting” on the search bar.
    • Click on troubleshooting, then click on “Hardware and sound”.
    • Under Hardware and sound, click on “hardware and devices”.
    • A pop-up will appear, click on the “Next” button and your hardware troubleshooting will start.

    If the troubleshooter did not detect any issue, I would suggest that you download the latest driver and install it in compatibility mode.

    a. Right click/tap twice the driver setup file and select Properties then tap or click the Compatibility tab.

    b. Place a check in the Run this program in compatibility mode for: box.

    c. Tap or click the drop down box and select a previous operating system, then tap or click OK.

    d. Try installing the driver/software and check.

    Hope this information helps

  3. Can’t Install tap driver

    Hello amogh devgun,

    To better assist you with your concern, I’d like to know the following information:

    • Confirm which build is currently installed on your device. To check, follow the steps below:
    1. Press Windows key + R, then type in winver.
    2. Click OK.
    • What is the VPN client that you’re using?
    • Are you using any third-party antivirus? If yes, try to disable it and then install the TAP driver.

    Looking forward to your response.

    Regards.

  4. An error occurred installing the tap device driver.

    «An error occurred during the installation of the device: The driver installation file for this device is missing a necessary entry.» while trying to install USB drivers on Windows 10

    Hi Iasha,

    Do not worry we will help you with this issue. We appreciate your interest in resolving the issue.

    Provide us additional information to assist you better with this issue:

    • What is the make and model of your device?
    • Were you able to see any yellow exclamatory mark for the drivers on Device Manager?

    Let us try the troubleshooting steps below if not yet tried and check if it helps.

    Step 1: As a workaround, I suggest you to do the following to detect the issue:

    • Connect the hard drive to different port and check if the issue persists.
    • Connect different hard drive to the same port and check.
    • Connect different hard drives to different ports and check.

    Step 2: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

    Hardware and Devices troubleshooter
    checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    • Press Windows key from the keyboard, type
      Troubleshooting and select it.
    • Click on view all option on the upper left corner of
      Troubleshooting window.
    • Select the Hardware and Device
      options from the list.
    • Click Next to run the
      Hardware and Device
      Troubleshooter.

    Step 3: I suggest you to contact the device manufacturer’s website, download the latest chipset drivers, install them manually and check if it helps.

    Installing the latest chipset drivers will help you to install the drivers for USB ports.

    Refer to the article by Andre Da Costa to install drivers:
    How to: Install and Update drivers in Windows 10

    Hope it helps. Get back to us with an updated status of accessing the USB device on your computer for further assistance.

    Thank you.

Thema:

An error occurred installing the tap device driver.

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