I keep getting the message:
«An error occured whiel downloading a required file. You may retry downloading the file or cancel setup.»
This happens when I click on a link on my website for the setup.exe file which is compiled from a setup project. After seeing this error, there’s a tab labeled «Details» which I can click to display the message:
«An error occurred trying to download ‘[website url for the .msi file]’. See the setup log file located at ‘C:Users[username]AppDataLocalTemp[some alphanumeric sequence].tmpinstall.log’ for more information.»
I looked at this file, but it just restates that there was a problem downloading the .msi file, which is in the same directory on the server as the setup.exe file. The setup.exe file is supposed to install a WPF application. Everything was working
fine for about a week, before I was no longer able to download/install the setup.exe file due to this error. Can anyone offer me some suggestions? I’m really stumped on this, and have no idea where to go…
Many thanks for the help!
Andrew
Article Number:000001400
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Last Updated:3/29/2021 4:45 PM
Trados Studio 2011
Trados Studio 2014
Windows 10
During the installation of Trados Studio 2011 / 2014 on Windows 10 operating system the following error message is displaying:
An error occurred while downloading a required file. You may retry downloading the file or cancel setup.
Details
An error occurred downloading the following resource:
Note: The resource mentioned could differ depending on what prerequisites you have installed on your PC
- https://downloadcentercdn.sdl.com/prerequisites/VCRedist2005SP1-KB2538242/vcredist_x86.exe
- https://downloadcentre.sdl.com/prerequisites/DotNetFX35SP1/Tools/clwireg.exe
1. Download the resource mentioned in the Details section of the error message
- For VCRedist2005SP1-KB2538242/vcredist_x86.exe click here
- For DotNetFX35SP1 click here
2. Install the resource downloaded at step 1.
3. Run the Studio 2014 installer again.
Notes:
— In case the links mentioned above do not open on first attempt, please try using a different web browser to access these
— If another resource is mentioned in your case, search it on Google, download and install it.
During the installation of SDL Trados Studio 2014, the installer is performing a check for the prerequisites. In case one or more components are not available, the installer automatically installs the missing components.
If the installation cannot be performed, the installer displays the error indicated in the Symptoms section.
I’m not sure if this is the right forum or not, since I have no idea what’s causing this problem. I have a WPF application that was compiled into a setup project. After building the setup project, there are two files: setup.exe and [Program Name].msi. I put both files in the same directory in an ASP.NET website, served via IIS 7.5. Everything was working fine for about a week, until I started getting the error:
«An error occured while downloading a
required file. You may retry
downloading the file or cancel setup.»
This happens when I click on a link on my website for the setup.exe file. After seeing this error, there’s a tab labeled «Details» which I can click to display the message:
«An error occurred trying to download
‘[website url for the .msi file]’. See
the setup log file located at
‘C:Users[username]AppDataLocalTemp[some
alphanumeric
sequence].tmpinstall.log’ for more
information.»
I looked at this file, but it just restates that there was a problem downloading the .msi file. Can anyone offer me some suggestions? I’m really stumped on this, and have no idea where to go…
Many thanks for the help!
Andrew
EDIT: This appears to be a problem with the computer that I’m downloading the program to. I tried downloading and installing the program on a different computer, and everything worked fine. Apparently, I must have changed some setting on my computer to cause this, although I’m not sure what that is…