An error occurred while trying to rate the website using the webfiltering service

<100% fixed>an error occurred while trying to rate the website using the webfiltering service.

All FortiGuard servers failed to respond,FortiGuard Web Filter services are not reachable,web filter service error: invalid license windows 10,Web filter violation,Allow Websites when a rating error occurs,FortiGuard is enabled in the protection profile but the FortiGuard service is not enabled,FortiGate Web Filter process,Unable to connect to FortiGuard servers,FortiGate Web filter missing,Fortigate not showing block page
,FortiGuard web filtering web page blocked
,Web page blocked Fortiguard how to unblock

rating error happens, and can permit the filtering unit to use the filtering internet Filtering info that it’s keep on the unit to rate the net web site.

This is applicable although the your internet Filtering license has expired however it’ll not permit access to the most recent update from the net filtering service.

Go to Security Profiles -> internet Filter, choose the Profile to use, beneath ‘Rating Options’ modify ‘Allow Websites once a Rating Error Occurs’.

This article provides basic recommendation and steps to follow to resolve Fortiguard service issue.

An error might occur whereas aquatics web site in your browser which ends up within the user seeing a “Web Page Blocked” message once accessing the net.

This error may be caused by:-

☑️Website not obtaining rating of the FortiGuard internet Filtering feature service.

☑️Fortigurad communication port might not approachable.

☑️Need to check Web Filtering license expiration.

Proposed answer (solutions)

This answer can work those environment here for FortiOS v5.3 and v5.5

FortiGuard internet filtering may be a subscription service. If the subscription has expired FortiGuard internet filtering can stop functioning and effectively provides a rating error for each web site accessed.

Step 1 :first of all Check the fortigurad service license.

In second steps you must be follow the following sequence << to Security Profiles >internet Filter >Choose the Profile to use > Rating choices > >> enables ‘Allow Websites once a Rating Error Occurs’ thats it.

Once this can be done check the FortiGuard filtering once more.

The port that FortiGuard services use to speak may be modified from GUI. dynamic this here is additionally a fast check to envision if that had been the matter. probably blocked by ISP.

This port may be either fifty three or 8888. System > Maintenance > FortiGuard webfiltering menu

Need to checks on compliance for port fifty three and can block non-DNS commonplace traffic.

There is some web service supplier might block port 8888 attributable to because it may be a nonstandard port count.

Check with the net service provider to make sure there’s completely no port block occurring.

Still if drawback is persist to alter post choice to use alternate port 8888 to fortiguard services area unit approachable via ports fifty three and 8888

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Created on ‎05-14-2009 01:04 PM

Troubleshooting Tip: FortiGuard Web Filtering problems

Description
This article gives basic advice and steps to follow when beginning to troubleshoot and resolve some of the most common FortiGuard issues.
Scope
FortiOS FortiGuard Web Filtering services. NAT or Transparent mode units.
Solution
Problems that may be encountered could include:
• FortiGuard Webfilter is blocking everything
• FortiGuard Webfilter is blocking nothing
• Rating errors are displayed on every website
1st Step: Make sure the unit has a Valid Contract and Web Filter subscription

FortiGuard Web filtering is a subscription service.
If the subscription has expired FortiGuard web filtering will stop functioning and effectively give a rating error for every website accessed.

If this is the case, technical support has no ability to alter contract details.
Contact Fortinet Customer Service department for issues regarding the contract status.

Test #1: Is the service enabled? Make sure that at least one firewall policy has a Web Filter and SSL/SSH Inspection profile enabled

Run this CLI command in FortiGate CLI or Console in GUI:

# diagnose debug rating
Output sample (FortiOS 5.4 and 5.6):
# diagnose debug rating
Locale : english
License : Contract

-=- Server List (Wed Oct 9 16:25:34 2019) -=-

IP Weight RTT Flags TZ Packets Curr Lost Total Lost
62.209.40.73 0 28 1 1 0 0
62.209.40.72 0 29 1 1 0 0
Output sample (FortiOS 6.0 and 6.2):
# diagnose debug rating
Locale : english

Service : Web-filter
Status : Enable
License : Contract

Service : Antispam
Status : Disable

Service : Virus Outbreak Prevention
Status : Disable

-=- Server List (Thu Oct 10 10:53:55 2019) -=-

IP Weight RTT Flags TZ Packets Curr Lost Total Lost
62.209.40.73 0 28 1 1 0 0
62.209.40.72 0 29 1 1 0 0
209.222.147.43 10 0 DT 0 4 2 2

If the output shows that the service is not enabled, create a firewall policy and enable Web Filtering inspection there. Then try the above command once again.

Flag Description:
• D The server was found through the DNS lookup of the hostname.
If the hostname returns more than one IP address, all of them are flagged with D and are
used first for INIT requests before falling back to the other servers.
• I The server to which the last INIT request was sent
• F The server hasn’t responded to requests and is considered to have failed
• T The server is currently being timed
• S Rating requests can be sent to the server
The flag is set for a server only in two cases:
1. The server exists in the servers list received from the FortiManager or any other
INIT server.
2. The server list received from the FortiManager is empty so the FortiManager is the
only server that the FortiGate knows, and it should be used as the rating server

If the output is similar, please proceed to Test #2.

Test #2: Can the FortiGate get to the Internet DNS by IP?

Pick an IP address of a publicly available DNS Server and ping it from the CLI of the FortiGate:

# execute ping 8.8.8.8
PING 8.8.8.8 (8.8.8.8): 56 data bytes
64 bytes from 8.8.8.8: icmp_seq=0 ttl=50 time=17.3 ms
64 bytes from 8.8.8.8: icmp_seq=1 ttl=50 time=17.3 ms
64 bytes from 8.8.8.8: icmp_seq=2 ttl=50 time=17.3 ms
64 bytes from 8.8.8.8: icmp_seq=3 ttl=50 time=17.4 ms
64 bytes from 8.8.8.8: icmp_seq=4 ttl=50 time=17.4 ms
— 8.8.8.8 ping statistics —
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 17.3/17.3/17.4 ms

If this test fails: The problem is a routing issue, possibly on Fortigate or beyond.
Troubleshooting must be done to find the source of the problem.
This is a common problem when first installing the unit in transparent mode.

Note.
Some ISPs and networks block ICMP (ping) traffic.
This should be taken into account before considering the test to have failed.

If the Test is successful, proceed to Test #3.

Test #3: Can the FortiGate resolve FQDNs?

Pick random FQDNs and try to access them using ping test. Make sure the unit can resolve host names. For example:

# exec ping google.com
PING google.com (216.58.206.238): 56 data bytes
64 bytes from 216.58.206.238: icmp_seq=0 ttl=51 time=18.2 ms
64 bytes from 216.58.206.238: icmp_seq=1 ttl=51 time=18.3 ms
64 bytes from 216.58.206.238: icmp_seq=2 ttl=51 time=18.2 ms
64 bytes from 216.58.206.238: icmp_seq=3 ttl=51 time=18.2 ms
64 bytes from 216.58.206.238: icmp_seq=4 ttl=51 time=18.2 ms
— google.com ping statistics —
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 18.2/18.2/18.3 ms

If this test fails: the problem is DNS related.
Try using a different DNS server until this test can resolve.

Note.
Some ISPs and networks block ICMP (ping) traffic.
This should be taken into account before considering the test to have failed.
The important part of this test is that the unit successfully resolves an FQDN to an IP, not that the ping suceeds.

If the Test is successful, proceed to Test #4.

Test #4: Can the FortiGate resolve a specific host name?

In the default configuration the unit needs to be able to resolve “service.fortiguard.net”, “update.fortiguard.net” and “guard.fortinet.com” to an IP in order to have FortiGuard web filtering function correctly. From the command line on the FortiGate:

# exec ping service.fortiguard.net
# exec ping update.fortiguard.net
# exec ping guard.fortinet.net

# exec ping service.fortiguard.net
PING guard.fortinet.net (209.222.147.43): 56 data bytes
64 bytes from 209.222.147.43: icmp_seq=1 ttl=50 time=102.5 ms
64 bytes from 209.222.147.43: icmp_seq=2 ttl=50 time=104.2 ms
64 bytes from 209.222.147.43: icmp_seq=3 ttl=50 time=104.2 ms
64 bytes from 209.222.147.43: icmp_seq=4 ttl=50 time=104.2 ms
64 bytes from 209.222.147.43: icmp_seq=5 ttl=50 time=104.2 ms
— guard.fortinet.net ping statistics —
5 packets transmitted, 5 packets received, 0% packet loss
round-trip min/avg/max = 102.5/103.6/104.2 ms

Note: Above mentioned FQDNs might not be pingable, it is an expected behavior.
Key point here is to see, if these FQDNs are resolved

If the test 4 fails, contact Fortinet Technical Support.

If the Test is successful, proceed to Test #5.

Test #5: Something in front of the unit is doing port blocking.

By default, FortiGate uses port 8888 as a destination port for Web Filtering communication with FortiGuard servers, and port range 1024-25000 as a source ports for self-originated traffic.
An alternative to port 8888 can be port 53. Source port range can be changed as well.

Some ISPs do compliance checks on port 53 and will block non-DNS standard traffic.

Some ISPs block port 8888, as it is a nonstandard port.

Some ISPs do port blocking based on the source ports that traffic originates on.

First, try to change Web Filtering port from 8888 to 53 in GUI (or from 53 to 8888, depending on the configuration).
Go to System -> FortiGuard , and under Filtering section change the port and press the Check Again button and then Apply to save the changes:

Источник

Служба «Dr.Web Net Filtering Service» неожиданно прервана

#1 ValdiS_41

Доброго времени суток.

ОС: Windows Server 2012 R2 Standard

Роль: терминальный сервер

Версия Сервера Dr.Web: 10.00.0 (11-08-2016 03:00:00)

Программные модули — во вложении.

В журнале Windows «Система» запестрели сообщения об ошибке «Служба «Dr.Web Net Filtering Service» неожиданно прервана. Это произошло (раз):». На данный момент этот самый раз — уже 83.

Лог сделал, приложил (предварительно порезав).

Других явных ошибок нет.

Подскажите, в какую сторону копать?

Прикрепленные файлы:

#2 Valentina Yugai

Вы можете снять дамп с падающей службы? Желательно полный, что-то вроде такого:

procdump.exe -e -ma dwnetfilter.exe

#3 Konstantin Yudin

#4 Valentina Yugai

Да, и соберите, пожалуйста, отладочный лог нетфильтра. Для этого его нужно включить для компонента Gate или Mail в антивирусной сети в ЦУ сервера ES.

#5 ValdiS_41

судя по адресу, это не нетфильтр, а какой то модуль, причем не официальный, а кем то подгруженный

Можно чуть подробнее, о каком адресе речь?

Вы можете снять дамп с падающей службы? Желательно полный, что-то вроде такого:

procdump.exe -e -ma dwnetfilter.exe

Да, и соберите, пожалуйста, отладочный лог нетфильтра. Для этого его нужно включить для компонента Gate или Mail в антивирусной сети в ЦУ сервера ES.

#6 Konstantin Yudin

>Можно чуть подробнее, о каком адресе речь?

не вникайте. ждем дамп.

#7 ValdiS_41

Хорошо, вот дамп.

Прикрепленные файлы:

#8 Konstantin Yudin

#9 Konstantin Yudin

#10 ValdiS_41

Крайнее падение службы было в 10:41 под номером 83. Сейчас служба работает. Ночью планируется перезагрузка терминального сервера.

#11 Konstantin Yudin

#12 ValdiS_41

дамп нужен в сам момент падения, штатный через wer или через procdump -e -ma

Ясно, значит ждем очередное падение, если будет, конечно.

#13 ValdiS_41

Доброго времени суток.

Проблема аналогична, как и на сервере из начало топика. Единственно, что другой терминальный сервер.

ОС: Windows Server 2008 R2 Enterprise

Роль: терминальный сервер

Версия Сервера Dr.Web: 10.00.0 (11-08-2016 03:00:00)

Программные модули — во вложении.

В журнале Windows «Система» запестрели сообщения об ошибке «Служба «Dr.Web Net Filtering Service» неожиданно прервана. Это произошло (раз):». На данный момент этот самый раз — уже 253.

Лог сделал, приложил (предварительно порезав). Плюс скриншоты журналов.

Других явных ошибок нет.

Прикрепленные файлы:

#14 ValdiS_41

дамп нужен в сам момент падения, штатный через wer или через procdump -e -ma

Как поймать нужный момент, чтобы были нужные данные? Если падает постоянно?

#15 VVS

меня вот что возмутило. что даже не начинают толком диалог сразу дампы. © alehas777
———————————
Антивирус это как ремень безопасности — всего лишь увеличивает шансы выжить или получить менее тяжкую травму при аварии.
Есть, однако, категория людей, которые рассматривают средства безопасности как ауру неуязвимости. © basid

#16 ValdiS_41

1. Вариант с WER пока применять не хочу, т.к. потребуется перезагрузка. В результате ошибка может пропасть.

2. Применил вариант с procdump. Получилось то, что на скриншоте. Вижу эксепшены, но дампы не формируется. Нужны другие ключи для команды?

Прикрепленные файлы:

• ts-mkp-04.png126,62К 0 Скачано раз

#17 Kirill Polubelov

Если на каждом таком эксепшене вы видите в эвентлогах сообщение о неожиданном завершении, попробуйте:

#18 ValdiS_41

Если на каждом таком эксепшене вы видите в эвентлогах сообщение о неожиданном завершении, попробуйте:

procdump.exe -e 1 -ma dwnetfilter.exe

1. До CNTR+C набралось в лог

2. Как запустил procdump, ошибки в журнале пропали, крайняя ошибка на скриншоте.

И как с таким поведением бороться?

Прикрепленные файлы:

• ts-mkp-05.png110,06К 0 Скачано раз

Сообщение было изменено ValdiS_41: 17 Ноябрь 2016 — 11:57

#19 Valentina Yugai

Можно добавить «-n X», где X — число дампов, которые можно снять перед выходом. Если не ошибаюсь, то в комплекте с «-e 1» это позволит записать дампы с нескольких последовательных внутренних исключений, которые возникают в процессе.

#20 Valentina Yugai

Что-то мне не нравится совсем, что исключение у вас одинаковое. Хватит пока дампа по строке, как Кирилл написал.

Только имя дампа не указывайте лучше, он сам сформирует имя с таймстемпом. Разбираться удобнее будет.

Источник

Web filter violation-Allow Websites when a rating error occurs

rating error happens, and can permit the filtering unit to use the filtering internet Filtering info that it’s keep on the unit to rate the net web site.

This is applicable although the your internet Filtering license has expired  however it’ll not permit access to the most recent update from the net filtering service.

Go to Security Profiles -> internet Filter, choose the Profile to use, beneath ‘Rating Options’ modify ‘Allow Websites once a Rating Error Occurs’.

This article provides basic recommendation and steps to follow to resolve Fortiguard service issue.

An error might occur whereas aquatics web site in your browser which ends up within the user seeing a “Web Page Blocked” message once accessing the net.

This error may be caused by:-

☑️Website not obtaining rating of the FortiGuard internet Filtering feature service.

☑️Fortigurad communication port might not approachable.

☑️Need to check Web Filtering license expiration.

Proposed answer (solutions) 

This answer can work those environment here for FortiOS v5.3 and v5.5

FortiGuard internet filtering may be a subscription service.  If the subscription has expired  FortiGuard internet filtering can stop functioning and effectively provides a rating error for each web site accessed.

Step 1 :first of all Check the fortigurad service license.

Step 2

In second steps you must be follow the following sequence {{ to Security Profiles > internet Filter >Choose the Profile to use >  Rating choices > }} enables ‘Allow Websites once a Rating Error Occurs’ thats it. 

Step 3

Once this can be done check the FortiGuard filtering once more.

The port that FortiGuard services use to speak may be modified from GUI. dynamic  this here is additionally a fast check to envision if that had been the matter. probably blocked by ISP.

This port may be either fifty three or 8888.  System > Maintenance > FortiGuard webfiltering menu

Need to checks on compliance for port fifty three and can block non-DNS commonplace traffic.

There is some web service supplier might block port 8888 attributable to because it may be a nonstandard port count.

Check with the net service provider to make sure there’s completely no port block occurring.

Still if drawback is persist to alter post choice to use alternate port 8888 to fortiguard services area unit approachable via ports fifty three and 8888

Тут не давно наткнулся на тему в базе знаний fortinet, в которой при ошибке работы прокси со стухшей лицензии ‘An error occurred while trying to rate the web site using the webfiltering service’ ставиться галочка на ‘Allow Websites When a Rating Error Occurs’ и типа всё работает.
Так оно и есть, но при этом сайты открываются все, даже на заблокированных категорий.

Вопрос — так и должно быть? Или я что-то делаю не так.

Technical Tip: Web Page Blocked ‘An error occurred while trying to rate the web site using the webfiltering service’
Description
This article explains how to allow users to access the internet when a rating error occurs.

Indeed, an error may occur whilst trying to rate a particular webfiltering service which results in the user seeing a «Web Page Blocked» message when accessing the internet.

This may be caused by:
— An issue about the rating of the FortiGuard Web Filtering feature.
— The expiration of the Web Filtering license.

Scope

Web Filtering

Solution
To allow users to access the internet is presented here for FortiOS v5.2 and v5.4.

This will allow users to access the web sites when a rating error occurs, and will allow the FortiGate unit to use the FortiGuard Web Filtering database that it has stored on the unit to rate the web site.

This is applicable even if the FortiGuard Web Filtering license has expired but it will not allow access to the latest update from the FortiGuard service.

FortiOS

Go to Security Profiles -> Web Filter
Choose the Profile to use
Go to Rating Options
Enable ‘Allow Websites When a Rating Error Occurs’

<100% fixed>an error occurred while trying to rate the website using the webfiltering service.

All FortiGuard servers failed to respond,FortiGuard Web Filter services are not reachable,web filter service error: invalid license windows 10,Web filter violation,Allow Websites when a rating error occurs,FortiGuard is enabled in the protection profile but the FortiGuard service is not enabled,FortiGate Web Filter process,Unable to connect to FortiGuard servers,FortiGate Web filter missing,Fortigate not showing block page
,FortiGuard web filtering web page blocked
,Web page blocked Fortiguard how to unblock

rating error happens, and can permit the filtering unit to use the filtering internet Filtering info that it’s keep on the unit to rate the net web site.

This is applicable although the your internet Filtering license has expired however it’ll not permit access to the most recent update from the net filtering service.

Go to Security Profiles -> internet Filter, choose the Profile to use, beneath ‘Rating Options’ modify ‘Allow Websites once a Rating Error Occurs’.

This article provides basic recommendation and steps to follow to resolve Fortiguard service issue.

An error might occur whereas aquatics web site in your browser which ends up within the user seeing a “Web Page Blocked” message once accessing the net.

This error may be caused by:-

☑️Website not obtaining rating of the FortiGuard internet Filtering feature service.

☑️Fortigurad communication port might not approachable.

☑️Need to check Web Filtering license expiration.

Proposed answer (solutions)

This answer can work those environment here for FortiOS v5.3 and v5.5

FortiGuard internet filtering may be a subscription service. If the subscription has expired FortiGuard internet filtering can stop functioning and effectively provides a rating error for each web site accessed.

Step 1 :first of all Check the fortigurad service license.

In second steps you must be follow the following sequence << to Security Profiles >internet Filter >Choose the Profile to use > Rating choices > >> enables ‘Allow Websites once a Rating Error Occurs’ thats it.

Once this can be done check the FortiGuard filtering once more.

The port that FortiGuard services use to speak may be modified from GUI. dynamic this here is additionally a fast check to envision if that had been the matter. probably blocked by ISP.

This port may be either fifty three or 8888. System > Maintenance > FortiGuard webfiltering menu

Need to checks on compliance for port fifty three and can block non-DNS commonplace traffic.

There is some web service supplier might block port 8888 attributable to because it may be a nonstandard port count.

Check with the net service provider to make sure there’s completely no port block occurring.

Still if drawback is persist to alter post choice to use alternate port 8888 to fortiguard services area unit approachable via ports fifty three and 8888

Источник

Fortinet Community

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Created on ‎01-27-2014 10:40 AM

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Created on ‎01-27-2014 01:00 PM

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Created on ‎01-28-2014 04:24 AM

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Regards, Paulo Raponi

Created on ‎01-28-2014 01:58 PM

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Created on ‎07-02-2015 02:34 PM

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To fix this issue.

Web Page Blocked

An error occurred while trying to rate the website using the webfiltering service. Web filter service error: no correct FortiGuard information

1. Logon to Firewall

2. Web Filtering and Email Filtering Options under config

3. Place a check on the option for Use Alternate Port (8888)

(FortiGuard services are reachable via ports 53 and 8888.) Use Alternate Port (8888) 4. Apply

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Created on ‎01-27-2014 10:40 AM

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Created on ‎01-27-2014 01:00 PM

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Created on ‎01-28-2014 04:24 AM

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Regards, Paulo Raponi

Created on ‎01-28-2014 01:58 PM

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Created on ‎07-02-2015 02:34 PM

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To fix this issue.

Web Page Blocked

An error occurred while trying to rate the website using the webfiltering service. Web filter service error: no correct FortiGuard information

1. Logon to Firewall

2. Web Filtering and Email Filtering Options under config

3. Place a check on the option for Use Alternate Port (8888)

(FortiGuard services are reachable via ports 53 and 8888.) Use Alternate Port (8888) 4. Apply

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Created on ‎03-08-2020 06:53 AM

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The other day our LAN to WAN webfiltering started blocking about 80% of sites. The last change to the firewall had happened about 16 hours earlier, but nothing that should have blocked banking sites or duckduckgo.

I had to turn off webfiltering until I could reboot the firewall. Since I rebooted (with the same webfiltering active again), I’ve had no problems.

This is a 100D running 6.0.9 on voltage regulating UPSs.

Just curious if this had happened to anyone else.

Created on ‎03-08-2020 01:43 PM

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• Report Inappropriate Content

We’ve recently seen a spike in «Web Page Blocked: an error occurred while trying to rate the website using the web filtering service» messages both internally and complaints about this from customers. These show up in the Web Filter log as «Action: Blocked, Message: A rating error occurs».

I opened a support ticket and here’s what we narrowed this down to:

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