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Hi Fellow IT pros, new to Spicework forums, hopefully anyone give me an idea of this strange problem…
Brother MFC receiving fax on PC but PC-Fax program crash often?..
Background:
-Vendor required to setup Fax to be received as PDF, instead of direct paper printout, they normally received 20 — 30 faxes per day.
-Small business with 20 pc and devices, Workgroup setup of lan environment, no Fax server, no AD, All Win 10 environment. All updated and patched with the latest. All has third party antivirus installed.
-MFC Brother MFC 2700, ethernet connection with static IP, WIFI connection off, network printing from network machines all good to go, no issues.
-Setup PC fax receiving according to Brother’s instruction on one of computer, as receiving faxes; On this computer, third party antivirus firewall setup rule to open port of 54926 as instructed. Windows own Firewall is ofF
-Printer has been manually setup according to instruction to configure sending fax to destinated PC.
-When running Brother Utilities>PC fax Receive>Receive on the computer, PC fax receive program is running as designed and can receive faxes to destinated folder on local drive, no issues.
Problem is:
Brother PC-Fax Receive, which should always on system tray to receive fax, crash itself very often. and then showing a message stating: «You need to run PC-Fax Receive program to receive fax.» ??
Troubleshooting done:
-Reinstalled Brother driver package,
-Tested on another machine,
-Firewall, port tested , opened no issues
-Turned off Antivirus
-Windows update,
-Downloaded and installed the latest firmware update for the specific printer.
-Time of crash: random…, sometimes even happened when receiving fax on PC in middle and have to manually run the program. which is annoying.
-Checked system log when the program crash itself, can see 2 warnings first and 1 error later.
Warning 1:
MFNET BrtMFNET: [2022/03/31 16:37:22.071]: [00028504]: BrNet:: ReadDevice revc 0 return(close)
Source: Brother BrLog Event ID: 1002, USER: N/A
System
—
Provider
[
Name]
Brother
BrLog
—
EventID
1002
[
Qualifiers]
32768
Version
0
Level
3
Task
0
Opcode
0
Keywords
0x80000000000000
—
TimeCreated
[
SystemTime]
2022-03-31T06:37:22.0712807Z
EventRecordID
1122583
Correlation
—
Execution
[
ProcessID]
0
[
ThreadID]
0
Channel
Application
Computer
CX-SRVR
Security
—
EventData
MFNET
BrtMFNET: [2022/03/31
16:37:22.071]: [00028504]: BrNet:: ReadDevice revc 0 return(close)
Warning 2:
MFNET BrtMFNET: [2022/03/31 16:37:22.072]: [00028504]: BrNet:: ReadDevice recv ErrorCode[-1], LastError[203]
Source: Brother BrLog Event ID: 1002, USER: N/A
—
System
—
Provider
[
Name]
Brother
BrLog
—
EventID
1002
[
Qualifiers]
32768
Version
0
Level
3
Task
0
Opcode
0
Keywords
0x80000000000000
—
TimeCreated
[
SystemTime]
2022-03-31T06:37:22.0723106Z
EventRecordID
1122584
Correlation
—
Execution
[
ProcessID]
0
[
ThreadID]
0
Channel
Application
Computer
CX-SRVR
Security
—
EventData
MFNET
BrtMFNET: [2022/03/31
16:37:22.072]: [00028504]: BrNet:: ReadDevice recv ErrorCode[-1], LastError[203]
Error 1:
MFNET BrtMFNET: [2022/03/31 16:37:22.072]: [00028504]: BrMfNet:: ReadDevice Error Code[-1]
Event ID 1001
System
—
Provider
[
Name]
Brother
BrLog
—
EventID
1001
[
Qualifiers]
49152
Version
0
Level
2
Task
0
Opcode
0
Keywords
0x80000000000000
—
TimeCreated
[
SystemTime]
2022-03-31T06:37:22.0723106Z
EventRecordID
1122585
Correlation
—
Execution
[
ProcessID]
0
[
ThreadID]
0
Channel
Application
Computer
CX-SRVR
Security
—
EventData
MFNET
BrtMFNET: [2022/03/31
16:37:22.072]: [00028504]: BrMfNet:: ReadDevice Error Code[-1]
Those errors keeps happening when the little app crashes.
From initial impression its looks like lost connection with the printer. But no problem to open printer’s console and network all running normally, can print to this network printer without any issue too.
So currently have to manually run the program every few hours to receive fax… cannot locate the reason…
Any ideas please?..
Hello — I’m hoping some one may have this issue and resolved it. I’ve tried looking online, but older posts with deleted or paywall sites prevent me from seeing resolutions.
In my event viewer, I’m seeing thousands (one on the 20, 22, 24, 50, 52, 54 second mark of every minute) for Brother BrLog errors (event ID 1001).
I have a brother printer I connect to wirelessly.
I’m also having issues where my computer is locking up after it enters sleep mode (black screen, no keyboard/mouse response — have to shut down computer holding down power button) and trying to eliminate any reason why that is happening. Which is why I’m wondering if the event log spam above may be a factor.
Also getting a lot of DistributedCOM (event 10016) warnings which occur around every 10 seconds after I lock the PC for the night.
Any ideas on the Brother BrLog issues?
-
Computer: AlienWare Aurora 11
-
GPU: 3080
-
CPU: i9 10900KF
-
RAM: 32 GB
-
Windows: Win 10 Build 19041
-
Level of Tech saviness: Low but learning
Thanks in advance for any help.