Ccmsetup failed with error code 0x87d0027e

Ccmsetup failed with error code 0x87d0027e This forum has migrated to Microsoft Q&A. Visit Microsoft Q&A to post new questions. Answered by: Question I have a very small SCCM site with one server that runs all SCCM services. 150 managed laptop/desktops on my network. I recently updated to 1810.(skipped 1806) After I updated the […]

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Ccmsetup failed with error code 0x87d0027e

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Question

I have a very small SCCM site with one server that runs all SCCM services. 150 managed laptop/desktops on my network.
I recently updated to 1810.(skipped 1806) After I updated the server, all my clients updated to 5.00.8634.1814 and will not update further.
I installed all 3 of the available hot fixes, rebooting between each update.
All of my clients are reporting Inactive.
No new clients will deploy.
No software will deploy.
I cannot manually install the client.

When I look at Site StatusManagement Point I see the following error:
MP Control Manager detected management point is not responding to HTTP requests.
The HTTP status code and text is 500, Internal Server Error.

At the client I am getting error in the ccmsetup.log: (Included at bottom)

Checked IIS and if I «browse» from ServerSiteDefault web site «all listed nodes i get the following:
HTTP Error 500.19 — Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.

If I brows the path, C:Program FilesSMS_CCMCCM_STS There is nothing in the folder.

ccmsetup.log:
Next retry in 10 minute(s). ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Shutdown has been requested ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Checking the URL ‘HTTP://server.domain.local/CCM_Client/ccmsetup.cab’ ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
MapNLMCostDataToCCMCost() returning Cost 0x1 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Client is not on internet ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Client is set to use webproxy if available. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
ccmsetup: Host=server.domain.local, Path=/CCM_Client, Port=80, Protocol=http, CcmTokenAuth=0, Flags=0x4101, Options=0xe0 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Created connection on port 80 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Trying without proxy. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
[CCMHTTP] ERROR: URL=HTTP://server.domain.local/CCM_Client, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
[CCMHTTP] ERROR INFO: StatusCode=500 StatusText=Internal Server Error ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Raising event:
instance of CCM_CcmHttp_Status
<
ClientID = «GUID:xxxxxxxx-xxxx-xxxx-A903-286EDF90B332»;
DateTime = «20190228160008.556000+000»;
HostName = «server.domain.local»;
HRESULT = «0x87d0027e»;
ProcessID = 21204;
StatusCode = 500;
ThreadID = 14536;
>;
ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Failed to submit event to the Status Agent. Attempting to create pending event. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Raising pending event:
instance of CCM_CcmHttp_Status
<
ClientID = «GUID:97CFA42A-7E7D-4C7C-A903-286EDF90B332»;
DateTime = «20190228160008.556000+000»;
HostName = «server.domain.local»;
HRESULT = «0x87d0027e»;
ProcessID = 21204;
StatusCode = 500;
ThreadID = 14536;
>;
ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Successfully submitted pending event to WMI. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
GetDirectoryList failed with a non-recoverable failure, 0x87d0027e ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Failed to get directory list from ‘HTTP://server.domain.local/CCM_Client’. Error 0x87d0027e ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Failed to correctly receive a WEBDAV HTTP request.. (StatusCode at WinHttpQueryHeaders: 500) and StatusText: ‘Internal Server Error’ ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Failed to check url HTTP://server.domain.local/CCM_Client/ccmsetup.cab. Error 0x80004005 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Accessing the URL ‘HTTP://server.domain.local/CCM_Client/ccmsetup.cab’ failed with 80004005 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Checking the URL ‘http://server.domain.local/CCM_Client/ccmsetup.cab’ ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
MapNLMCostDataToCCMCost() returning Cost 0x1 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Client is not on internet ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Client is set to use webproxy if available. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
ccmsetup: Host=server.domain.local, Path=/CCM_Client, Port=80, Protocol=http, CcmTokenAuth=0, Flags=0x4101, Options=0xe0 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Created connection on port 80 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Trying without proxy. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
[CCMHTTP] ERROR: URL=http://server.domain.local/CCM_Client, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
[CCMHTTP] ERROR INFO: StatusCode=500 StatusText=Internal Server Error ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Raising event:
instance of CCM_CcmHttp_Status
<
ClientID = «xxxx:xxxxxxxx-xxxx-xxxx-A903-286EDF90B332»;
DateTime = «20190228160008.571000+000»;
HostName = «server.domain.local»;
HRESULT = «0x87d0027e»;
ProcessID = 21204;
StatusCode = 500;
ThreadID = 14536;
>;
ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Failed to submit event to the Status Agent. Attempting to create pending event. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Raising pending event:
instance of CCM_CcmHttp_Status
<
ClientID = «GUID:xxxx-xxxx-xxxx-A903-286EDF90B332»;
DateTime = «20190228160008.571000+000»;
HostName = «server.domain.local»;
HRESULT = «0x87d0027e»;
ProcessID = 21204;
StatusCode = 500;
ThreadID = 14536;
>;
ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Successfully submitted pending event to WMI. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
GetDirectoryList failed with a non-recoverable failure, 0x87d0027e ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Failed to get directory list from ‘http://server.domain.local/CCM_Client’. Error 0x87d0027e ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Failed to correctly receive a WEBDAV HTTP request.. (StatusCode at WinHttpQueryHeaders: 500) and StatusText: ‘Internal Server Error’ ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Failed to check url http://server.domain.local/CCM_Client/ccmsetup.cab. Error 0x80004005 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Accessing the URL ‘http://server.domain.local/CCM_Client/ccmsetup.cab’ failed with 80004005 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Updating MDM_ConfigSetting.ClientDeploymentErrorCode with value 2147500037 ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
[5.00.8634.1814] Params to send ‘5.0.8740.1024 Deployment Error 0x80004005. Client failed to find a valid online MP.’ ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)

ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Raised pending client deployment state message. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Client failed to find a valid online MP. ccmsetup 2/28/2019 11:00:08 AM 14536 (0x38C8)
Updating MDM_ConfigSetting.ClientDeploymentErrorCode with value 2147500037 ccmsetup 2/28/2019 11:00:08 AM 13688 (0x3578)
‘Configuration Manager Client Retry Task’ is scheduled to run at 02/28/2019 04:00:08 PM (local) 02/28/2019 09:00:08 PM (UTC) time with arguments ‘ /ForceInstall /ignoreskipupgrade /config:MobileClient.tcf /RetryWinTask:1’. ccmsetup 2/28/2019 11:00:08 AM 13688 (0x3578)
Folder ‘MicrosoftMicrosoftConfiguration Manager’ not found. Task does not exist. ccmsetup 2/28/2019 11:00:08 AM 13688 (0x3578)
Successfully created task ‘Configuration Manager Client Retry Task’ ccmsetup 2/28/2019 11:00:08 AM 13688 (0x3578)
CcmSetup failed with error code 0x80004005 ccmsetup 2/28/2019 11:00:08 AM 13688 (0x3578)

Answers

Just in case I am not online when you look at C:WindowsSystem32inetsrvconfig just open it in notepad and look for the lines

scheme name=”xpress” doStaticCompression=”false” doDynamicCompression=”true”
dll=”C:Windowssystem32inetsrvsuscomp.dll” staticCompressionLevel=”10″
dynamicCompressionLevel=”0″/>

If you find this The following command needs to be run to disable the suscomp.dll

%windir%system32inetsrvappcmd.exe set config -section:system.webServer/httpCompression /-[name=’xpress’ ]

If you need to re-enable this later just change it slightly and run this command.

%windir%system32inetsrvappcmd.exe set config -section:system.webServer/httpCompression /+[name=’xpress’,doStaticCompression=’false’,dll=’%windir%system32inetsrvsuscomp.dll’]

0x87d0027e = Bad HTTP status code

Have you check you MP/DP health to make sure it is ok. Have you look at the IIS logs to see what the IIS error is?

Thank you for your quick reply.

When I look at Site StatusManagement Point I see the following error:

MP Control Manager detected management point is not responding to HTTP requests.
The HTTP status code and text is 500, Internal Server Error.

At the client I am getting error in the ccmsetup.log: (Included at bottom)

Checked IIS and if I «browse» from ServerSiteDefault web site «all listed nodes i get the following:
HTTP Error 500.19 — Internal Server Error
The requested page cannot be accessed because the related configuration data for the page is invalid.

If I brows the path, C:Program FilesSMS_CCMCCM_STS There is nothing in the folder.

MP Control Manager detected management point is not responding to HTTP requests.

The HTTP status code and text is 500, Internal Server Error.

Check the MPSetup log to see if it the MP upgraded correctly. Understand that the MP and the Client share the same code. You can also see about removing the client from the server, restart and reinstall the client. While not supported I have seen in the mpsetup log that the mp didn’t upgrade and didn’t retry. The command line is there and you can run the mpsetup upgrade manually.

Based on your situation, could you please advise which version is upgraded to SCCM 1810?

To update to 1810, we should use version 1710, 1802, or 1806.

Best Regards
Tina Cao

Please remember to mark the replies as answers if they help. If you have feedback for TechNet Subscriber Support, contact tnmff@microsoft.com.

Thank you Garth and Matt, I appropriate your help.

I see there were errors in the setup log but after I initiated a site refresh As Garth suggested it stated that every thing installed correctly. (Log pasted at bottom)

My clients are still listed as inactive.
I’m still getting the same errors.

If I brows any of the nodes listed in IIS they come up empty. The associated folders are empty. I don’t know IIS that well but it seems there should be something in there.?

====================================================================
SMSMP Setup Started.
Parameters: C:Program FilesMicrosoft Configuration Managerbinx64rolesetup.exe /install /siteserver:SEVER SMSMP 0
Installing Pre Reqs for SMSMP
======== Installing Pre Reqs for Role SMSMP ========
Found 3 Pre Reqs for Role SMSMP
Pre Req MSXML60 found.
No versions of MSXML60 are installed. Would install new MSXML60.
Enabling MSI logging. msxml6_x64.msi will log to C:Program FilesMicrosoft Configuration Managerlogsmsxml6_x64MSI.log
Installing C:Program FilesMicrosoft Configuration Managerbinx640000409msxml6_x64.msi
msxml6_x64.msi exited with return code: 0
msxml6_x64.msi Installation was successful.
Pre Req CcmSetup found.
Installing pre-req using command line «C:Program FilesMicrosoft Configuration ManagerCMUClientccmsetup.exe» /UpgradeWithServer:mp
Pre-req installer «C:Program FilesMicrosoft Configuration ManagerCMUClientccmsetup.exe» /UpgradeWithServer:mp finished with exit code 0
Pre Req SqlNativeClient found.
SqlNativeClient already installed (Product Code: ). Would not install again.
Pre Req SqlNativeClient is already installed. Skipping it.
======== Completed Installation of Pre Reqs for Role SMSMP ========
Installing the SMSMP
Passed OS version check.
IIS Service is installed.
SMSMP already installed (Product Code: ). Upgrading/Reinstalling SMSMP
New SMSMP is the same product code. This is a minor upgrade.
Enabling MSI logging. mp.msi will log to C:Program FilesMicrosoft Configuration ManagerlogsmpMSI.log
Installing C:Program FilesMicrosoft Configuration Managerbinx64mp.msi REINSTALL=ALL REINSTALLMODE=vmaus CCMINSTALLDIR=»C:Program FilesSMS_CCM» CCMSERVERDATAROOT=»C:Program FilesMicrosoft Configuration Manager» USESMSPORTS=TRUE SMSPORTS=80 USESMSSSLPORTS=TRUE SMSSSLPORTS=443 USESMSSSL=TRUE SMSSSLSTATE=0 CCMENABLELOGGING=TRUE CCMLOGLEVEL=1 CCMLOGMAXSIZE=1000000 CCMLOGMAXHISTORY=1
mp.msi exited with return code: 0
Installation was successful.

Seems mp is installed successfully now. What is the status of clients now?

Are they still inactive??

Clients still do not connect.

There is no Web.config file in C:Program FilesSMS_CCMCCM_STS
I cannot find any thing that says how to recreate the Web.config file.

The clients are still getting :

GetDirectoryList failed with a non-recoverable failure, 0x87d0027e ccmsetup 3/6/2019 10:41:05 AM 5536 (0x15A0)
Failed to get directory list from ‘HTTP://server.domain.local/CCM_Client’. Error 0x87d0027e ccmsetup 3/6/2019 10:41:05 AM 5536 (0x15A0)
Failed to correctly receive a WEBDAV HTTP request.. (StatusCode at WinHttpQueryHeaders: 500) and StatusText: ‘Internal Server Error’ ccmsetup 3/6/2019 10:41:05 AM 5536 (0x15A0)
Failed to check url HTTP://server.domain.local/CCM_Client/ccmsetup.cab. Error 0x80004005 ccmsetup 3/6/2019 10:41:05 AM 5536 (0x15A0)
Accessing the URL ‘HTTP://server.domain.local/CCM_Client/ccmsetup.cab’ failed with 80004005 ccmsetup 3/6/2019 10:41:05 AM 5536 (0x15A0)

Can you please share the mpcontrol.log and verify that whether all the Virtual directories are created or not while installing MP.

I see on the CCM_Client/ccmsetup.cab you are gatting 80004005.

Failed to get directory list from ‘HTTP://server.domain.local/CCM_Client’. Error 0x87d0027e ccmsetup

I am guessing when you go to HTTP://server.domain.local/CCM_Client in a browser you get 401 access denied?

check the IIS of the SCCM server — find where the CCM_Client sub-site is configured to point to chances are it is c:program filesMicrosoft Configuration ManagerCCM_client

Make sure no part of that path is missing and that the files the client is looking for are present on the SCCM server.

Thank you all for your help. I realy appriciate it.

All Virtual directories appear to be created. They are just empty.
I just remove/reinstalled the MP. Reboot between.

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  • Remove From My Forums

  • Question

  • Have a bunch newly built Windows 10 VMs that we are unable to install the SCCM Client.

    While performing the manual install with the below syntax

    c:TempClient>CCMSetup.exe /mp:SCCM01.com SMSSITECODE=SA1 SMSCACHESIZE=15000

    We are getting below errors in ccmsetup.log

    [CCMHTTP] ERROR: URL=HTTP://SCCM01.com/CCM_Client, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE
    [CCMHTTP] ERROR INFO: StatusCode=401 StatusText=Unauthorized
    GetDirectoryList failed with a non-recoverable failure, 0x87d0027e
    Failed to get directory list from ‘HTTP://SCCM01.com/CCM_Client’. Error 0x87d0027e
    Failed to correctly receive a WEBDAV HTTP request.. (StatusCode at WinHttpQueryHeaders: 401) and StatusText: ‘Unauthorized’

    Failed to check url HTTP://SCCM01.com/CCM_Client/ccmsetup.cab. Error 0x80004005
    Accessing the URL ‘HTTP://SCCM01.com/CCM_Client/ccmsetup.cab’ failed with 80004005

    While pushing the client from SCCM Console

    —> WNetAddConnection2 failed (LOGON32_LOGON_NEW_CREDENTIALS) using account DOMAINSASCCMCP (00000574)
    SMS_CLIENT_CONFIG_MANAGER
    —> Attempting to connect to administrative share ‘\W10VDI.comadmin$’ using machine account.
    SMS_CLIENT_CONFIG_MANAGER
    —> Failed to connect to \W10VDI.comadmin$ using machine account (1396)
    SMS_CLIENT_CONFIG_MANAGER
    —> ERROR: Failed to connect to the \W10VDI.comadmin$ share using account ‘Machine Account’
    SMS_CLIENT_CONFIG_MANAGER

Answers

  • The accounts you are using in in both scenarios probably lack sufficient rights.

    In the first scenario, regardless of you copying the binaries somewhere else the client needs access to \<Site Server Name>SMS_<Site Code>Client during the installation. Does the account which you use in the manual scenario have that?

    Also, is the account used with Client Push have local administrative rights on the client?

    Martin Bengtsson | Blog:
    www.imab.dk | Twitter:
    @mwbengtsson
    If a post helps to resolve your issue, please remember to click Mark as Answer.

    • Marked as answer by

      Tuesday, December 17, 2019 2:49 PM

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in the CCMSETUP.LOG i get this…

Failed (0x87d0027e) to send location request to ‘PR1.na.corp.com’. StatusCode 403, StatusText ‘Forbidden’

Failed to get DP locations as the expected version from MP ‘PR1.na.corp.com’. Error 0x87d0027e

DownloadFileByWinHTTP failed with error 0x87d0027e

CcmSetup failed with error code 0x87d0027e

CCMSETUP bootstrap from Internet: 0 	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Current AD forest name is corp.com, domain name is na.corp.com	LocationServices	12/28/2018 7:17:14 AM	680 (0x02A8)
Domain joined client is in Intranet	LocationServices	12/28/2018 7:17:14 AM	680 (0x02A8)
Current AD site of machine is NA-USA-XX	LocationServices	12/28/2018 7:17:14 AM	680 (0x02A8)
DHCP entry points already initialized.	LocationServices	12/28/2018 7:17:14 AM	680 (0x02A8)
Begin checking Alternate Network Configuration	LocationServices	12/28/2018 7:17:14 AM	680 (0x02A8)
Finished checking Alternate Network Configuration	LocationServices	12/28/2018 7:17:14 AM	680 (0x02A8)
Sending message body '<ContentLocationRequest SchemaVersion="1.00"  BGRVersion="1">
  <AssignedSite SiteCode="NA1"/>
  <ClientPackage RequestForLatest="0" DeploymentFlags="4098"/>
  <ClientLocationInfo LocationType="SMSPACKAGE" DistributeOnDemand="0" UseProtected="0" AllowCaching="0" BranchDPFlags="0" AllowHTTP="1" AllowSMB="0" AllowMulticast="0" UseAzure="1" DPTokenAuth="1" UseInternetDP="0">
    <ADSite Name="NA-USA-XX"/>
    <Forest Name="corp.com"/>
    <Domain Name="na.corp.com"/>
    <IPAddresses>
<IPAddress SubnetAddress="10.0.112.0" Address="10.0.112.100"/>
    </IPAddresses>
  </ClientLocationInfo>
</ContentLocationRequest>
'	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Sending location request to 'PR1.na.corp.com' with payload '<ContentLocationRequest SchemaVersion="1.00"  BGRVersion="1">
  <AssignedSite SiteCode="NA1"/>
  <ClientPackage RequestForLatest="0" DeploymentFlags="4098"/>
  <ClientLocationInfo LocationType="SMSPACKAGE" DistributeOnDemand="0" UseProtected="0" AllowCaching="0" BranchDPFlags="0" AllowHTTP="1" AllowSMB="0" AllowMulticast="0" UseAzure="1" DPTokenAuth="1" UseInternetDP="0">
    <ADSite Name="NA-USA-XX"/>
    <Forest Name="corp.com"/>
    <Domain Name="na.corp.com"/>
    <IPAddresses>
<IPAddress SubnetAddress="10.0.112.0" Address="10.0.112.100"/>
    </IPAddresses>
  </ClientLocationInfo>
</ContentLocationRequest>
'	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Client is not on internet	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Client is set to use webproxy if available.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
ccmsetup: Host=PR1.na.corp.com, Path=/ccm_system/request, Port=80, Protocol=http, CcmTokenAuth=0, Flags=0x14101, Options=0xe0	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Created connection on port 80	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Trying without proxy.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
[CCMHTTP] ERROR: URL=http://PR1.na.corp.com/ccm_system/request, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
[CCMHTTP] ERROR INFO: StatusCode=403 StatusText=Forbidden	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Raising event:
instance of CCM_CcmHttp_Status
{
	ClientID = "GUID:C838FE5B-D6BB-45D9-A60F-17042A765771";
	DateTime = "20181228121714.651000+000";
	HostName = "PR1.na.corp.com";
	HRESULT = "0x87d0027e";
	ProcessID = 6864;
	StatusCode = 403;
	ThreadID = 680;
};
	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Failed to submit event to the Status Agent. Attempting to create pending event.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Raising pending event:
instance of CCM_CcmHttp_Status
{
	ClientID = "GUID:C838FE5B-D6BB-45D9-A60F-17042A765771";
	DateTime = "20181228121714.651000+000";
	HostName = "PR1.na.corp.com";
	HRESULT = "0x87d0027e";
	ProcessID = 6864;
	StatusCode = 403;
	ThreadID = 680;
};
	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Successfully submitted pending event to WMI.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Failed (0x87d0027e) to send location request to 'PR1.na.corp.com'. StatusCode 403, StatusText 'Forbidden'	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Failed to send location message to 'PR1.na.corp.com'. Status text 'Forbidden'	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
GetDPLocations failed with error 0x87d0027e	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Failed to get DP locations as the expected version from MP 'PR1.na.corp.com'. Error 0x87d0027e	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Failed to find DP locations from MP 'PR1.na.corp.com' with error 0x87d0027e, status code 403. Check next MP.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Only one MP PR1.na.corp.com is specified. Use it.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Have already tried all MPs. Couldn't find DP locations.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Downloading 'HTTP://PR1.na.corp.com/CCM_Client/ccmsetup.cab' to 'C:windowsccmsetup\ccmsetup.cab'	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Client is not on internet	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Client is set to use webproxy if available.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
ccmsetup: Host=PR1.na.corp.com, Path=/CCM_Client/ccmsetup.cab, Port=80, Protocol=http, CcmTokenAuth=0, Flags=0x4101, Options=0xe0	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Created connection on port 80	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Trying without proxy.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
[CCMHTTP] ERROR: URL=HTTP://PR1.na.corp.com/CCM_Client/ccmsetup.cab, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
[CCMHTTP] ERROR INFO: StatusCode=403 StatusText=Forbidden	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Raising event:
instance of CCM_CcmHttp_Status
{
	ClientID = "GUID:C838FE5B-D6BB-45D9-A60F-17042A765771";
	DateTime = "20181228121714.728000+000";
	HostName = "PR1.na.corp.com";
	HRESULT = "0x87d0027e";
	ProcessID = 6864;
	StatusCode = 403;
	ThreadID = 680;
};
	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Failed to submit event to the Status Agent. Attempting to create pending event.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Raising pending event:
instance of CCM_CcmHttp_Status
{
	ClientID = "GUID:C838FE5B-D6BB-45D9-A60F-17042A765771";
	DateTime = "20181228121714.728000+000";
	HostName = "PR1.na.corp.com";
	HRESULT = "0x87d0027e";
	ProcessID = 6864;
	StatusCode = 403;
	ThreadID = 680;
};
	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Successfully submitted pending event to WMI.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
DownloadFileByWinHTTP failed with a non-recoverable failure, 0x87d0027e	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
DownloadFileByWinHTTP failed with error 0x87d0027e	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Updating MDM_ConfigSetting.ClientDeploymentErrorCode with value 2278556286	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
OS is not Win10RS3+, ENDOK.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
[5.00.8740.1004] Params to send '5.0.8740.1004 Deployment Error 0x87d0027e. Url HTTP://PR1.na.corp.com/CCM_Client/ccmsetup.cab'	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
<ClientDeploymentMessage ErrorCode="-2016411010"><Client Baseline="1" BaselineCookie="" Platform="2" Langs="LP1028LP1031LP1036LP1040LP1043LP1045LP1046LP1049LP2052LP2070LP3082"/><Packages><Package ID="{35830D25-C204-4A85-B428-B3519B15FAC2}"/><Package ID="{533A9EAF-0290-4736-B6D8-FFB9B33E0FB3}"/><Package ID="{596F6161-506D-48DC-B125-CA76B4E0E86C}"/><Package ID="{65C1167D-B9E5-4DE5-99A1-9F67AFB4FCD3}"/><Package ID="{85D95BE4-F3E2-4FCB-947D-938AB0899881}"/><Package ID="{89E379A6-3107-41BD-BD08-F78EBCBB905F}"/><Package ID="{92D0AB9A-BF19-4156-9B2F-3AF8DA5DD04F}"/><Package ID="{D8547A7F-3D93-4CCC-A30A-BF5EA32B7624}"/><Package ID="{D9532FBA-0FFE-4802-8287-D15A3B1CF7FF}"/><Package ID="{E49858F2-9320-424C-99D0-781973BA8F7B}"/><Package ID="{FAB888AB-2E9A-48C0-854D-04BCAE6C7F18}"/></Packages></ClientDeploymentMessage>	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Raised pending client deployment state message.	ccmsetup	12/28/2018 7:17:14 AM	680 (0x02A8)
Updating MDM_ConfigSetting.ClientDeploymentErrorCode with value 2278556286	ccmsetup	12/28/2018 7:17:14 AM	5312 (0x14C0)
OS is not Win10RS3+, ENDOK.	ccmsetup	12/28/2018 7:17:14 AM	5312 (0x14C0)
'Configuration Manager Client Retry Task' is scheduled to run at 12/28/2018 12:17:14 PM (local) 12/28/2018 05:17:14 PM (UTC) time with arguments '   "/mp:PR1.na.corp.com" RESETKEYINFORMATION="true" /RetryWinTask:4'.	ccmsetup	12/28/2018 7:17:14 AM	5312 (0x14C0)
Folder 'MicrosoftMicrosoftConfiguration Manager' not found. Task does not exist.	ccmsetup	12/28/2018 7:17:14 AM	5312 (0x14C0)
Successfully created task 'Configuration Manager Client Retry Task'	ccmsetup	12/28/2018 7:17:15 AM	5312 (0x14C0)
CcmSetup failed with error code 0x87d0027e	ccmsetup	12/28/2018 7:17:15 AM	5312 (0x14C0)

but if i look at the LocationServices.log and CcmMessaging.log i see ZERO issues….

any ideas?

Источник

In this post, let’s check how to fix SCCM Client CMG Communication Failure Error 0x87d0027e. Cloud Management Gateway (CMG) is the most talked-about feature these days as it became a full release feature from SCCM CB 1802 onwards.

If you are looking for the deployment steps, the CMG Client communication post is not the right post, and you can check the detailed tutorial by Anoop.

Related Post – How to Identify Devices Connected via SCCM CMG | ConfigMgr | Custom Report

SCCM CMG – Problem Description

While working on deploying a Cloud Management Gateway (CMG) for one of the organizations, I came across a client communication failure issue. I thought of putting it as a blog so that others can benefit from it and don’t have to go through the same pain we had.

Patch My PC

We deployed Cloud Management Gateway (CMG) in Azure, which was successful, and then we tested the features on one of the client machines successfully.

When we moved on with the testing for a larger UAT group, the client communication failed for most of the laptops.

Troubleshooting – SCCM CMG Client Communication Failure

We started the troubleshooting via log files. I will explain how you can troubleshoot SCCM CMG Client communication Failure issues.

When you check the locationservices.log, it will show INF (Internet Facing) MP failed to communicate, and the MP switching happens between the INF MP and on-prem MP very frequently.

Adaptiva

log snippet from locationservices.log (Domain name changed for security reasons)

[CCMHTTP] ERROR: URL=https://MYCMG.MYDOMAIN.COM/CCM_Proxy_MutualAuth/720575940XXXXXXXX/SMS_MP/.sms_aut?MPLIST2&PR1, Port=443, Options=448, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE LocationServices 6/21/2018 2:17:18 PM 11180 (0x2BAC)
Raising event:
instance of CCM_CcmHttp_Status
{
ClientID = “GUID:B704E758-91A8-479B-A629-747A66E4065B”;
DateTime = “20180621121718.306000+000”;
HostName = “MYCMG.MYDOMAIN.COM”;
HRESULT = “0x87d0027e“;
ProcessID = 5448;
StatusCode = 401;
ThreadID = 11180;
};
LocationServices 6/21/2018 2:17:18 PM 11180 (0x2BAC)
Successfully queued event on HTTP/HTTPS failure for server ‘MYCMG.MYDOMAIN.COM’. LocationServices 6/21/2018 2:17:18 PM 11180 (0x2BAC)

A similar error can be seen in the CCMMessaging.log.

Successfully queued event on HTTP/HTTPS failure for server ‘MYCMG.MYDOMAIN.COM’. CcmMessaging 6/21/2018 1:50:15 PM 7348 (0x1CB4)
Post to https://MYCMG.MYDOMAIN.COM/CCM_Proxy_MutualAuth/720575940XXXXXXXX/ccm_system/request failed with 0x87d00231. CcmMessaging 6/21/2018 1:50:15 PM 7348 (0x1CB4)
[CCMHTTP] ERROR: URL=https://MYCMG.MYDOMAIN.COM/CCM_Proxy_MutualAuth/720575940XXXXXXXX/ccm_system/request, Port=443, Options=448, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE CcmMessaging 6/21/2018 2:00:26 PM 9468 (0x24FC)
Raising event:
instance of CCM_CcmHttp_Status
{
ClientID = “GUID:B704E758-91A8-479B-A629-747A66E4065B”;
DateTime = “20180621120026.920000+000”;
HostName = “MYCMG.MYDOMAIN.COM”;
HRESULT = “0x87d0027e“;
ProcessID = 5448;
StatusCode = 401;
ThreadID = 9468;
};
CcmMessaging 6/21/2018 2:00:26 PM 9468 (0x24FC)

Deep Dive into Firewall, PKI, etc. – CMG Client Communication Failure

The first thing we checked here is the port 443 connectivity from this test machine to the CMG public IP using the port query UI tool. Port connectivity was fine, and it was listening for port 443 without any issue.

After hours of troubleshooting, we identified that the PKI infrastructure has multiple CAs. Below Picture will give an overview of how the PKI infrastructure is.

CMG Client Communication Failure - sccm client cmg communication failure ConfigMgr
PKI Infrastructure – sccm client cmg communication failure – ConfigMgr

In this scenario, the certificates on the server and a few devices were issued by Issuing CA 1. Hence, we have uploaded the RootCA, Intermediate CA, and Issuing CA 1 to Azure while installing CMG.

So whichever machines got a certificate enrolled from Issuing CA 1, the client communication was a success. For others, the client communication failed because they were missing the Certificate Chain.

So to rectify the problem, we have to upload all the certs so that their certificate chain is not broken.

For Example, In our case here below, is the list of certs that should be provided to Azure while installing the CMG.

  • Root CA
  • Intermediate CA
  • Issuing CA 1
  • Issuing CA 2
  • Issuing CA 3
  • Issuing CA 4

SCCM CMG –  Is there a limitation in Uploading Client Certs?

Note: Currently there is a restriction to upload only 6 (2 root CA and 4 Intermediate CA)certs while deploying a CMG. This may be changed in future releases.

CMG Client Communication Failure - sccm client cmg communication failure
sccm client cmg communication failure – ConfigMgr

References

  1. How to export database schema
  2. What’s new in ConfigMgr 1710
  3. Cloud Management gateway
Источник

BGB keep-alive data

One of the common issues of SCCM is that clients may show an icon with a question mark in SCCM console. As you know, it has to do with BGG channel. If there is a communication issue with BGB channel between the client the management point, the client will show offline.

To know more how BGB channel works, refer to Fast Channel for System Management – Client Notification in System Center 2012 Configuration Manager SP1 – Microsoft Tech Community

BGB keep-alive data will be considered as invalid by the site server if the time difference between the timestamp of live data from the client computer and the timestamp of the site server.

You may see such messages in CcmNotificationAgent.log on the client – 

BgbAgent 9340 (0x247c) [CCMHTTP] ERROR: URL=http://contoso.com/bgb/handler.ashx?RequestType=Continue, Port=80, Options=224, Code=0, Text=CCM_E_BAD_HTTP_STATUS_CODE
BgbAgent 9340 (0x247c) [CCMHTTP] ERROR INFO: StatusCode=990 StatusText=BGB Session Ended
BgbAgent 9340 (0x247c) Raising event:


instance of CCM_CcmHttp_Status
{
ClientID = "GUID:A8CD789C-44CD-472B-8631-E685CE2A53D9";
DateTime = "20210713110854.948000+000";
HostName = "contoso.com";
HRESULT = "0x87d0027e";
ProcessID = 7116;
StatusCode = 990;
ThreadID = 9340;
};
BgbAgent 9340 (0x247c) Successfully submitted event to the Status Agent.
BgbAgent 9340 (0x247c) Successfully queued event on HTTP/HTTPS failure for server 'contoso.com'.
BgbAgent 9340 (0x247c) Failed to post continue request with error code 87d0027e.
BgbAgent 9340 (0x247c) Failed to signin bgb client with error = 87d0027e.

For example, suppose the timestamp of the live data message from the client is 2021-09-01 17:00 GMT+8, which is sent to its site server where, at that moment, the time is 2021-09-01 20:00 GMT+8. As you can see, the time difference between the live data message and the time of the site server when the live data message is received is 3 hours which is greater than 1 hour. In that case, the live data message will not be accepted as valid data by the site server and will not be processed.

You can find similar messages printed in BgbServer.log on the site server:

01-19-2021 11:09:00.135 SMS_NOTIFICATION_SERVER 30740 (0x7814) Generated BGB live data report G:SCCMinboxesbgb.boxBgb3u46g.BLD~~
01-19-2021 11:09:25.944 SMS_NOTIFICATION_SERVER 3316 (0xcf4) ERROR: The message timestamp is older or newer than 1 hour. 2021-01-13T11:06:47Z~~
01-19-2021 11:09:25.944 SMS_NOTIFICATION_SERVER 3316 (0xcf4) ERROR: The message body is invalid.~~
01-19-2021 11:09:25.944 SMS_NOTIFICATION_SERVER 3316 (0xcf4) Failed to process SignIn message from client [::ffff:10.222.124.28]:52155.~~
01-19-2021 11:09:25.989 SMS_NOTIFICATION_SERVER 3316 (0xcf4) ERROR: The message timestamp is older or newer than 1 hour. 2021-01-13T11:06:47Z~~
01-19-2021 11:09:25.989 SMS_NOTIFICATION_SERVER 3316 (0xcf4) ERROR: The message body is invalid.~~
01-19-2021 11:09:25.989 SMS_NOTIFICATION_SERVER 3316 (0xcf4) Failed to process SignIn message from client 10.222.124.28:52156.~~

How to solve it? It is simple – you just need to make sure the client computer and the site server has a time difference less than 1 hour. If the client is domain-joined, it should have the same time as its domain controller. If not, check if the Windows Time service is running. You can run the following PowerShell command to verify. Make sure it is running.

Get-Service W32Time

Status Name DisplayName
------ ---- -----------
Running W32Time Windows Time

References

  • SCCM CB 2002 agent – BGB client agent disabled – Microsoft Q&A
  • Fast Channel for System Management – Client Notification in System Center 2012 Configuration Manager SP1 – Microsoft Tech Community

Источник
Consulting Services

Need help with your SCCM infrastructure ? Consult our fixed price consulting plans to see our rates or contact us for a custom quote.

As an SCCM administrator, it’s important to learn the concept of troubleshooting a Configuration Manager client installation. By targeting the SCCM client installation error codes, you will have a better idea of what is happening during client installation. The error codes are not an exact science, they can defer depending on the situation. For a better understanding of ccmsetup error codes, read this great post from Jason Sandys.

Client installation troubleshooting is probably your first challenge after an SCCM Installation. A better SCCM client installation rate equals better overall management. You want your SCCM non-client count to be as low as possible.

These error codes appear in ccmsetup logs, located on the target machine – C:windowsccmsetuplogs. During the SCCM client installation process, monitor the ccmsetup.log using cmtrace.exe and locate each error code.

SCCM Client Installation Error Codes

There are other logs, to which the SCCM client installation relates. If you don’t find enough information in the ccmsetup.log, scan all related log files in c:windowsccmlogs. Use the command line net helpmsg, for more information about your return error code.

SCCM Console

You can also add the Last Installation Error column in the SCCM console:

  • Open the SCCM console and navigate to Assets and Compliance / Devices
  • In the devices view, right-click on the header and select Last Installation Error

SCCM Client Installation Error Codes

There are chances that the last error code returns an empty value for a device. Important to understand: an SCCM Client error code of “0” is a success.

This post from Technet Forums (Thanks to Charlie Hawkins), has inspired us to prepare a list of all error codes, that can happen during the SCCM client installation. Some errors have been added based on our personal experiences.

Feel free to send us any new error codes, this list will be updated based on your comments.

ID Source Description Solution
2 The system cannot find the file specified
This error occur when the WMI service is corrupt		 Technet Resolution
WMI Repair
5 Access denied Make sure that the installation account is member of the Administrator Group
7 Reboot Required
8 Setup Already Running
9 Prerequisite evaluation failure
10 Setup manifest hash validation failure
52 You were not connected because a duplicate name exists on the network Check for duplicate name in DNS (IP)
52 You were not connected because a duplicate name exists on the network Check for duplicate name in DNS (IP)
53 Unable to locate
Cannot connect to admin$
Computer Browser not started 		Add File & Print sharing to Exceptions in Firewall
Turn file and print on
KB920852
58 The specified server cannot perform the requested operation
64 Windows The specified network name is no longer available
67 Network name cannot be found Check if client has a DNS entry or invalid DNS
86 Incorrect network configuration
112 Not enough disk space Free some space on the computer
1003 Cannot complete this function
1053 The service did not respond to the start or control request in a timely fashion
1068 The dependency service or group failed to start
1130 Windows Not enough server storage is available to process this command
1203 The network path was either typed incorrectly, does not exist, or the network provider is not currently available
Please try retyping the path or contact your network administrator
1208 Windows An extended error has occurred
1305 The revision level is unknown
1396 Login Failure The target account name is incorrect Check for duplicate name in DNS (IP)
NBTSTAT -a reverse lookup
1450 Windows Insufficient system resources exist to complete the requested service
1603 CCMExec could not be stopped Reboot and install the client as administrator
1618 MSI This error is cause by a multiple client.msi installation at the same time Stop all related MSI install process
1789 The trust relationship between this workstation and the primary domain failed KB2771040
12002 Failed to send HTTP Request Check firewall ports
8007045D MSI Setup was unable to create the WMI namespace CCM Delete all SCCM folders and rebuilt wmi Repository
800706BA WMI Unable to connect to WMI on remote machine Prajwal Desai post
80041001 MSI Setup was unable to create the WMI namespace CCM
Warning 25101. Setup was unable to delete WMI namespace CIMV2SMS		 WMI Repair
8004103B WMI Unable to create the WMI Namespace Rebuild WMI Repository
80070070 Setup failed due to unexpected circumstances Rebuild WMI Repository
87D0029E WMI CCMSetup Failed Prajwal Desai post
2147023174 The RPC server is unavailable Check out firewall or AntiVirus
2147024891 Access is denied
2147749889 WMI Generic failure
2147749890 WMI Not found WMI Repair
2147749904 WMI Invalid class
2147749908 WMI Initialization failure
2147942405 Access is Denied Missing Firewall rules
MacAfee-HIPS
2147944122 The RPC server is unavailable KB899965
Dcom is miss-configured for security
2148007941 Server Execution Failed
Technet Forums Sources

Don’t forget to put emphasis on the prerequisites of the SCCM client, this will increase your success percentage during client installation. You can also check the list of client commands list, as additional help for troubleshooting your SCCM clients.

SCCM Client Installation Error CodesReporting

Knowing the client installation status from reports reduces the number of devices without SCCM client installed in your IT infrastructure. It also increases your effectiveness, when it’s time to tackle all unhealthy clients.

One of our custom SSRS reports is made especially for the Configuration Manager Client. This report now shows the last SCCM client installation error codes, including the description of the installation deployment state. This report will help you achieve the *near* 100% client installation, that your project manager loves to see.

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