Device communication error 5012 astra linux

Thread: HP Printer gets “Device Communication error (5012)”

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HP Printer gets “Device Communication error (5012)”

I have spent considerable time getting my HP Photosmart C6180 all-in-one (printer, fax, scanner, copier) working on Lucid. I have seen posts indicating that other people were having similar problems so I thought I would post the solution.

I discovered that the hp-setup (no parameters) GUI and hp-toolbox both set the printer URI to “hp:/net/Photosmart_C6100_series?zc=HP547597” rather than to “hp:/net/Photosmart_C6100_series?ip=192.168.0.31” as it should be. On Lucid you can go to Mainmenu>System>Administration>Printing (system-config-printing if you need to install it with Synaptic) and change this. Right click on the printer icon, select Properties and edit the URI box. For the printer (not for a printer/fax) you can also set the URI to «socket:// :9100» and it will work. However, if you have a printer/fax you need to use “hp:/net/Photosmart_C6100_series?zc=HP547597”. Also the fax device (the icon Properties) must have a Make/Model of “HP Fax hpcups”. This cannot be changed with system-config-printing. The only way I found to get the fax to work was to use

hp-setup -i 192.168.0.31

GUI. The toolbox sets the URI wrong, but it can be corrected in system-config-printing. The Model/Make parameters are set correctly by toolbox. Note that my printer URL is 192.168.0.31. Yours will be different.

I am about to try this same setup on Precise Pangolin 12.04.

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Arch Linux

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#1 2021-03-16 22:53:47

[SOLVED] printer driver/ hplip problem

Dear friends,
I have an HP Photosmart 5520 printer which used to work, but then it didn’t anymore and I tried to figure out why and how to make it work again.

The printer works well from 3 Android Smartphones over WIFI.
The printer works over a browser entering 192.168.1.170 and successfully sending test page.
The printer works over an old Kubuntu version on the same computer sending a test page.

So I assume the printer itsself is intact and the cable is intact too.

The printer is directly connected with a USB cable to the computers USB port, no hub. But tested over a different USB port and over a hub, the problem stays the same.

I reinstalled the cups and hplip packets without success.

I can add the printer over the cups web interface without errors, but it’ll stuck, not sending the test page.
I can add the printer over KDE system settings, but it’ll not print, stuck at sending.
If I add the printer over the hplip interface including the hook «send test page to printer», it’ll give this error

If I add the printer over the hplip interface without the hook «send test page to printer», it’ll jump back to page 1 «no installed HP devices found».

If I use hp-setup over console, it’ll give no error, but just say done, but no printer was added.

lsusb gives this output:

lpinfo gives this output

hp-check gives this output:

I tried a lot of things to make this work and I’m out of ideas now, if you can see the problem or can help tp find out, please reply.

Last edited by alocacoc (2021-03-28 12:17:58)

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Thread: HPLIP 3.9.8 «Communication Error 5012

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HPLIP 3.9.8 «Communication Error 5012

I have an HP Officejet 6500 E709n connected wirelessly to a Trendnet wireless router using a dynamic IP (all computers connect to the router dynamically) using the newest driver hplip 3.9.8.
It keeps getting a communication error 5012 when I open HP manager. Sometimes it will connect after a reboot of the computer, router and printer and will print a test page, but close HP Manager and the printer loses connection.
When I first installed the printer using CUPS it printed ok, but I admit I was determined to be able to use all functions using the HP gui, and that’s when it stopped working.
I have searched extensively on Google and several forums and have found that it is a known issue but doesn’t seem to have a definitive answer.
There is a bug report at https://bugs.launchpad.net/hplip/+bug/309833.

This computer is a dual boot of jaunty and XP SP3. We have two other computers connected to the router, a wireless laptop (Vista) and a desktop rj45 (XP SP3) and of course all print fine in windows. Now I know that sooner or later this problem will be solved (evidently this is a new model of printer), so I will check in regularly to see if there is a solution, and if I ever find a solution, I will post back here.
Until then, it still is faster to boot into windows to print, than running upstairs and restarting everything.

HP Linux Imaging and Printing System (ver. 3.9.8)
Device Information Utility ver. 5.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/net/Officejet_6500_E709n?zc=HPD323A9

error: Unable to communicate with device (code=12): hp:/net/Officejet_6500_E709n?zc=HPD323A9
error: Unable to open device hp:/net/Officejet_6500_E709n?zc=HPD323A9.

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or —compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or —run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or —both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait.

Basic system information:
Linux colin-desktop 2.6.28-15-generic #49-Ubuntu SMP Tue Aug 18 18:40:08 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

Checking Python version.
OK, version 2.6.2 installed

Checking PyQt 4.x version.
OK, version 4.4.4 installed.

Checking for CUPS.
Status: scheduler is running
Version: 1.3.9
error_log is set to level: info

Checking for dbus/python-dbus.
dbus daemon is running.
python-dbus version: 0.83.0

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS — Common Unix Printing System.
OK, found.

Checking for dependency: CUPS DDK — CUPS driver development kit.
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files.
OK, found.

Checking for dependency: CUPS image — CUPS image development files.
OK, found.

Checking for dependency: DBus — Message bus system.
OK, found.

Checking for dependency: gcc — GNU Project C and C++ Compiler.
OK, found.

Checking for dependency: GhostScript — PostScript and PDF language interpreter and previewer.
OK, found.

Checking for dependency: libcrypto — OpenSSL cryptographic library.
OK, found.

Checking for dependency: libjpeg — JPEG library.
OK, found.

Checking for dependency: libnetsnmp-devel — SNMP networking library development files.
OK, found.

Checking for dependency: libpthread — POSIX threads library.
OK, found.

Checking for dependency: libtool — Library building support services.
OK, found.

Checking for dependency: libusb — USB library.
OK, found.

Checking for dependency: make — GNU make utility to maintain groups of programs.
OK, found.

Checking for dependency: PIL — Python Imaging Library (required for commandline scanning with hp-scan).
OK, found.

Checking for dependency: PolicyKit — Administrative policy framework.
OK, found.

Checking for dependency: PyQt 4 DBus — DBus Support for PyQt4.
OK, found.

Checking for dependency: Python DBus — Python bindings for DBus.
OK, found.

Checking for dependency: Python devel — Python development files.
OK, found.

Checking for dependency: Python libnotify — Python bindings for the libnotify Desktop notifications.
OK, found.

Checking for dependency: Python XML libraries.
OK, found.

Checking for dependency: Python 2.3 or greater — Required for fax functionality.
OK, found.

Checking for dependency: Python 2.2 or greater — Python programming language.
OK, found.

Checking for dependency: Reportlab — PDF library for Python.
OK, found.

Checking for dependency: SANE — Scanning library.
OK, found.

Checking for dependency: SANE — Scanning library development files.
OK, found.

Checking for dependency: scanimage — Shell scanning program.
OK, found.

Checking for dependency: xsane — Graphical scanner frontend for SANE.
OK, found.

Currently installed HPLIP version.
HPLIP 3.9.8 currently installed in ‘/usr/share/hplip’.

Current contents of ‘/etc/hp/hplip.conf’ file:
# hplip.conf. Generated from hplip.conf.in by configure.

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

Current contents of ‘/var/lib/hp/hplip.state’ file:
# hplip.state — HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of ‘

/.hplip/hplip.conf’ file:
[last_used]
printer_name =
printer =
working_dir = .
device_uri = «hp:/net/Officejet_6500_E709n?zc=HPD323A9»

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.8.36
date_time = 09-08-24 19:29:43

[settings]
systray_messages = 0
systray_visible = 1

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 2

[polling]
enable = false
device_list =
interval = 5

No devices found.

Officejet_6500_E709n
———————
Type: Printer
Device URI: hp:/net/Officejet_6500_E709n?zc=HPD323A9
PPD: /etc/cups/ppd/Officejet_6500_E709n.ppd
PPD Description: HP Officejet 6500 e709n, hpcups 3.9.8
Printer status: printer Officejet_6500_E709n is idle. enabled since Sun 16 Aug 2009 05:46:05 PM EDT
error: Unable to communicate with device (code=12): hp:/net/Officejet_6500_E709n?zc=HPD323A9
error: unable to open channel
error: Communication status: Failed

Officejet_6500_E709n_fax
————————
Type: Fax
Device URI: hpfax:/net/Officejet_6500_E709n?zc=HPD323A9
PPD: /etc/cups/ppd/Officejet_6500_E709n_fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer Officejet_6500_E709n_fax is idle. enabled since Sun 16 Aug 2009 05:46:05 PM EDT
error: Unable to communicate with device (code=12): hpfax:/net/Officejet_6500_E709n?zc=HPD323A9
error: unable to open channel
error: Communication status: Failed

‘hpaio’ in ‘/etc/sane.d/dll.conf’.
OK, found. SANE backend ‘hpaio’ is properly set up.

Checking output of ‘scanimage -L’.
device `hpaio:/net/Officejet_6500_E709n?zc=HPD323A9′ is a Hewlett-Packard Officejet_6500_E709n all-in-one

Checking ‘cupsext’ CUPS extension.
OK, found.

Checking ‘pcardext’ Photocard extension.
OK, found.

Checking ‘hpmudext’ I/O extension.
OK, found.

Checking ‘scanext’ SANE scanning extension.
OK, found.

colin adm dialout cdrom dip plugdev lpadmin admin sambashare

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Working printer device communication error (5012)

Bug Description

My Deskjet 1000 series printer doesn’t print now. It used to, but HPLIP confirms a device communication error (5012). I’m using Ubuntu 14.4 LTS (upgrade) with AMD 64bit archetecture. It worked well up until about 2 weeks ago. I printed one page perfectly, but the second page failed. I then bought the newest model of same printer (HP 1010) thinking that the device was the problem. Same error.
Any help would surely be appreciated here.

Thanks in advance,
David Sprung

P.S. I’ve tried deleting HPLIP and trying it without: failed. Installed newest HPLIP: failed. Help! I’m beginning to think it’s a software issue, as my Dad’s printer (HP) failed on his machine about the same time

—
ApportVersion: 2.14.1-0ubuntu3.5
Architecture: amd64
CupsErrorLog:
E [03/Dec/ 2014:17: 50:54 -0500] Unknown directive BrowseAddress on line 8 of /etc/cups/ cupsd.conf.
E [03/Dec/ 2014:17: 50:54 -0500] Unknown directive JobPrivateAccess on line 85 of /etc/cups/ cupsd.conf.
E [03/Dec/ 2014:17: 50:54 -0500] Unknown directive JobPrivateValues on line 86 of /etc/cups/ cupsd.conf.
E [03/Dec/ 2014:17: 50:54 -0500] Unknown directive SubscriptionPri vateAccess on line 87 of /etc/cups/ cupsd.conf.
E [03/Dec/ 2014:17: 50:54 -0500] Unknown directive SubscriptionPri vateValues on line 88 of /etc/cups/ cupsd.conf.
CurrentDesktop: Unity
DistroRelease: Ubuntu 14.04
InstallationDate: Installed on 2013-09-20 (439 days ago)
InstallationMedia: Ubuntu 12.04.3 LTS «Precise Pangolin» — Release amd64 (20130820.1)
Lpstat: device for Deskjet_1000_J110: hp:/usb/ Deskjet_ 1000_J110_ series? serial= CN0BP22MYZ05D2
MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M.
Package: cups 1.7.2-0ubuntu1.2
PackageArchitec ture: amd64
Papersize: letter
PpdFiles: Deskjet_1000_J110: HP Deskjet 1000 j110 Series, hpcups 3.14.3
ProcCmdline: BOOT_IMAGE= /boot/vmlinuz- 3.13.0- 40-generic root=UUID= d3e197fa- 9ef8-4603- 8f5e-88976258e5 68 ro quiet splash vt.handoff=7
ProcKernelCmdLine: BOOT_IMAGE= /boot/vmlinuz- 3.13.0- 40-generic root=UUID= d3e197fa- 9ef8-4603- 8f5e-88976258e5 68 ro quiet splash vt.handoff=7
ProcVersionSign ature: Ubuntu 3.13.0- 40.69-generic 3.13.11.10
Tags: trusty apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor apparmor
Uname: Linux 3.13.0-40-generic x86_64
UpgradeStatus: Upgraded to trusty on 2014-09-01 (93 days ago)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 04/09/2013
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: F4
dmi.board. asset.tag: To be filled by O.E.M.
dmi.board.name: F2A55M-HD2
dmi.board.vendor: Gigabyte Technology Co., Ltd.
dmi.board.version: To be filled by O.E.M.
dmi.chassis. asset.tag: To Be Filled By O.E.M.
dmi.chassis.type: 3
dmi.chassis.vendor: Gigabyte Technology Co., Ltd.
dmi.chassis. version: To Be Filled By O.E.M.
dmi.modalias: dmi:bvnAmerican MegatrendsInc. :bvrF4: bd04/09/ 2013:svnGigabyt eTechnologyCo. ,Ltd.:pnTobefil ledbyO. E.M.:pvrTobefil ledbyO. E.M.:rvnGigabyt eTechnologyCo. ,Ltd.:rnF2A55M- HD2:rvrTobefill edbyO.E. M.:cvnGigabyteT echnologyCo. ,Ltd.:ct3: cvrToBeFilledBy O.E.M.:
dmi.product.name: To be filled by O.E.M.
dmi.product. version: To be filled by O.E.M.
dmi.sys.vendor: Gigabyte Technology Co., Ltd.
modified. conffile. .etc.cups. cupsd.conf: [inaccessible: [Errno 13] Permission denied: u’/etc/ cups/cupsd. conf’]

Thank you for taking the time to report this bug and helping to make Ubuntu better. It seems that your bug report is not filed about a specific source package though, rather it is just filed against Ubuntu in general. It is important that bug reports be filed about source packages so that people interested in the package can find the bugs about it. You can find some hints about determining what package your bug might be about at https:/ /wiki.ubuntu. com/Bugs/ FindRightPackag e. You might also ask for help in the #ubuntu-bugs irc channel on Freenode.

To change the source package that this bug is filed about visit https:/ /bugs.launchpad .net/ubuntu/ +bug/1398595/ +editstatus and add the package name in the text box next to the word Package.

[This is an automated message. I apologize if it reached you inappropriately; please just reply to this message indicating so.]

David Sprung, thank you for reporting this and helping make Ubuntu better. Please execute the following command, as it will automatically gather debugging information, in a terminal:
apport-collect 1398595

As well, just to clarify, did this problem not occur in 14.04, or before you upgraded to it?

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В большинстве случаев при попытке запустить hplip-toolbox в debian сия программа выдаст вам ошибку 5012 или «device communication error». При этом принтер работает корректно, в чём можно убедиться, набрав в терминале:
sudo hp-toolbox
Этот самый toolbox запустится нормально, хоть и будет негодовать по поводу запуска от рута.
Сей парадокс вводит в ступор любого убунтушника, перелезшего на что-либо иное (debian, к примеру), ибо в убунте toolbox заводится из коробки.
На самом деле всё просто: нам надо дать себе (не руту, а себе!) право конфигурировать принтеры. Если мы в Гноме, то идём Система-Администрирование-Пользователи и группы, там выбираем свою учетку. жмём Свойства, переходим на вкладку Привилегии пользователя и ставим галочку Configure printers или что-то подобное. Перезапускаем иксы (ctrl+alt+backspace). После этого hplip заведётся без проблем (ну скорее всего).

Поскольку я не помню, где подобная фигня прячется в кде, то предлагаю альтернативный вариант: можно вписать имя своей учётки в /etc/group и /etc/gshadow в строки lpadmin. Получиться должно то же самое.

Thread: HP Printer gets “Device Communication error (5012)”

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HP Printer gets “Device Communication error (5012)”

I have spent considerable time getting my HP Photosmart C6180 all-in-one (printer, fax, scanner, copier) working on Lucid. I have seen posts indicating that other people were having similar problems so I thought I would post the solution.

I discovered that the hp-setup (no parameters) GUI and hp-toolbox both set the printer URI to “hp:/net/Photosmart_C6100_series?zc=HP547597” rather than to “hp:/net/Photosmart_C6100_series?ip=192.168.0.31” as it should be. On Lucid you can go to Mainmenu>System>Administration>Printing (system-config-printing if you need to install it with Synaptic) and change this. Right click on the printer icon, select Properties and edit the URI box. For the printer (not for a printer/fax) you can also set the URI to «socket:// :9100» and it will work. However, if you have a printer/fax you need to use “hp:/net/Photosmart_C6100_series?zc=HP547597”. Also the fax device (the icon Properties) must have a Make/Model of “HP Fax hpcups”. This cannot be changed with system-config-printing. The only way I found to get the fax to work was to use

hp-setup -i 192.168.0.31

GUI. The toolbox sets the URI wrong, but it can be corrected in system-config-printing. The Model/Make parameters are set correctly by toolbox. Note that my printer URL is 192.168.0.31. Yours will be different.

I am about to try this same setup on Precise Pangolin 12.04.

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Linux Mint Forums

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(maybe solved)(5012 comm error) Mint 21 have to power off and power on printer else not recognize

(maybe solved)(5012 comm error) Mint 21 have to power off and power on printer else not recognize

Post by Kris345 » Tue Aug 09, 2022 12:43 pm

just upgraded to 21 though this was probably a prob on 20.3.
I have HP laserjet P1606dn set to never auto power off. (USB)
when I boot into Mint (21) and try to use it I get communication error 5012.
If I unplug/replug USB connection — no change
If I power the printer off and power it on, 12 seconds later Mint HPLIP recognizes it and then prints to it.

Be nice if I could avoid that.
Thanks!

Re: 21 have to power off and power on printer else not recognize

Post by zeus86 » Tue Aug 09, 2022 1:16 pm

. and repeats as often as you click refresh in the hplip-gui.

In the End, i think hplip is just not ready for mint 21 yet (and thus does it not list as compatible on their website: https://developers.hp.com/hp-linux-imag . ng/install ). The install-wrapper has trouble probing the OS for the release and version:

(the log shows the same content as the output above)

sidenote: fresh install of mint 21 (x86_64, cinnamon, no custom kernel, zfs-mirror on root, lvm).
kernel and hplip-version:

Re: 21 have to power off and power on printer else not recognize

Post by brian_p » Tue Aug 09, 2022 2:13 pm

The exact same thing happened to me on mint21 with an ENVY 5548 (listed as «ENVY_5540_series»).
relevant lines from the cups-unit:

FWIW, zeus86, I do not think you have the same issue as Kris345. It would be better to open a separate report instead of tagging on to this one.

Re: 21 have to power off and power on printer else not recognize

Post by zeus86 » Wed Aug 10, 2022 11:48 am

Re: 21 have to power off and power on printer else not recognize

Post by Kris345 » Wed Aug 10, 2022 1:10 pm

Hi Brian! Be well.

FWIW, I am «resolving» my problem by going to windows and changing the settings in the 1606 printer to «sleep after 5 min and off after 30min» (was off after NEVER).

This way, when I send something to the printer, I know it will be off and can just press the power button and wait 12 (edit

42) seconds. This is a good solution for me since I only print perhaps once a day.

I would have no way of knowing if the 2 problems are the same and will defer to Brian’s vast knowledge.

Re: 21 have to power off and power on printer else not recognize

Post by zeus86 » Thu Aug 11, 2022 4:11 pm

Re: 21 have to power off and power on printer else not recognize

Post by brian_p » Thu Aug 11, 2022 5:33 pm

Re: 21 have to power off and power on printer else not recognize

Post by zeus86 » Fri Aug 12, 2022 3:25 am

neither is mine, at least primarily. the envy-printer is connected via usb. not sure if it has wifi, but certainly not wired ethernet.

you seem to be right, that ippusbxd and ipp-usb are different packages, but in the end it doesn’t matter much, because they basically try to archieve the same goal (sort of): communicating like it’s done in IPP but over usb, which causes conflicts in this particular case and others. keeping this in mind, the experienced issue could be very well the same, regardless of which exact middleware tries to get in between. The key here is, that ipp-usb does cause problems (at least for what i can say by now) AND is installed by default, regardless of the printer model. beside that, the second software, ippusbxd is also known to cause (the same) problems, and was in older ubuntu (and most likely mint, too) releases installed by default.

so, yes, while this might be not the «same» error or problem, it is most likely similar enough, to cause the same problems. but in the end: most (home-) users won’t notice a difference when trying to remove ipp-usb, when they are using hp-usb-printers, so if one encounters this problem, tries this, and it works, what’s the point then? i do know, that the solution might not be technical spot-on in every point, but that was not my goal. as i initialy stated: i hate printers (and i know, many do so, too), if i want to get more in-depth with something, i’m using my primary notebook with arch installed (or worse: use rhel at work. ).

Re: 21 have to power off and power on printer else not recognize

Post by Kris345 » Fri Aug 12, 2022 11:31 am

Re: (maybe solved) Mint 21 have to power off and power on printer else not recognize

Post by Kris345 » Sun Aug 14, 2022 12:01 am

I tried this on mine and it seems to work.
Though I still get occasional 5012 error messages, 99% of the time , if I send something to the printer, it works, unlike before when I had to power it off and then on. Only once it did not work and I had to again power the printer off and on.

I did set my printer to sleep after 5 min, power off = NEVER, so it is always is awake or in sleep mode, though when I initially tried this, it seemed to work okay when I had the printer set to power off = 30min(that is, booting when printer was off. So you will have to play with it. With my printer I have to boot to windows to change those settings, change them, and then send something to the printer to lock the settings in. Your printer will likely be different.

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Thread: HPLIP 3.9.8 «Communication Error 5012

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HPLIP 3.9.8 «Communication Error 5012

I have an HP Officejet 6500 E709n connected wirelessly to a Trendnet wireless router using a dynamic IP (all computers connect to the router dynamically) using the newest driver hplip 3.9.8.
It keeps getting a communication error 5012 when I open HP manager. Sometimes it will connect after a reboot of the computer, router and printer and will print a test page, but close HP Manager and the printer loses connection.
When I first installed the printer using CUPS it printed ok, but I admit I was determined to be able to use all functions using the HP gui, and that’s when it stopped working.
I have searched extensively on Google and several forums and have found that it is a known issue but doesn’t seem to have a definitive answer.
There is a bug report at https://bugs.launchpad.net/hplip/+bug/309833.

This computer is a dual boot of jaunty and XP SP3. We have two other computers connected to the router, a wireless laptop (Vista) and a desktop rj45 (XP SP3) and of course all print fine in windows. Now I know that sooner or later this problem will be solved (evidently this is a new model of printer), so I will check in regularly to see if there is a solution, and if I ever find a solution, I will post back here.
Until then, it still is faster to boot into windows to print, than running upstairs and restarting everything.

HP Linux Imaging and Printing System (ver. 3.9.8)
Device Information Utility ver. 5.2

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Using device: hp:/net/Officejet_6500_E709n?zc=HPD323A9

error: Unable to communicate with device (code=12): hp:/net/Officejet_6500_E709n?zc=HPD323A9
error: Unable to open device hp:/net/Officejet_6500_E709n?zc=HPD323A9.

HP Linux Imaging and Printing System (ver. 3.9.8)
Dependency/Version Check Utility ver. 14.3

Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or —compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or —run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or —both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).

Saving output in log file: hp-check.log

Initializing. Please wait.

Basic system information:
Linux colin-desktop 2.6.28-15-generic #49-Ubuntu SMP Tue Aug 18 18:40:08 UTC 2009 i686 GNU/Linux

Distribution:
ubuntu 9.04

Checking Python version.
OK, version 2.6.2 installed

Checking PyQt 4.x version.
OK, version 4.4.4 installed.

Checking for CUPS.
Status: scheduler is running
Version: 1.3.9
error_log is set to level: info

Checking for dbus/python-dbus.
dbus daemon is running.
python-dbus version: 0.83.0

note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).

Checking for dependency: CUPS — Common Unix Printing System.
OK, found.

Checking for dependency: CUPS DDK — CUPS driver development kit.
OK, found.

Checking for dependency: CUPS devel- Common Unix Printing System development files.
OK, found.

Checking for dependency: CUPS image — CUPS image development files.
OK, found.

Checking for dependency: DBus — Message bus system.
OK, found.

Checking for dependency: gcc — GNU Project C and C++ Compiler.
OK, found.

Checking for dependency: GhostScript — PostScript and PDF language interpreter and previewer.
OK, found.

Checking for dependency: libcrypto — OpenSSL cryptographic library.
OK, found.

Checking for dependency: libjpeg — JPEG library.
OK, found.

Checking for dependency: libnetsnmp-devel — SNMP networking library development files.
OK, found.

Checking for dependency: libpthread — POSIX threads library.
OK, found.

Checking for dependency: libtool — Library building support services.
OK, found.

Checking for dependency: libusb — USB library.
OK, found.

Checking for dependency: make — GNU make utility to maintain groups of programs.
OK, found.

Checking for dependency: PIL — Python Imaging Library (required for commandline scanning with hp-scan).
OK, found.

Checking for dependency: PolicyKit — Administrative policy framework.
OK, found.

Checking for dependency: PyQt 4 DBus — DBus Support for PyQt4.
OK, found.

Checking for dependency: Python DBus — Python bindings for DBus.
OK, found.

Checking for dependency: Python devel — Python development files.
OK, found.

Checking for dependency: Python libnotify — Python bindings for the libnotify Desktop notifications.
OK, found.

Checking for dependency: Python XML libraries.
OK, found.

Checking for dependency: Python 2.3 or greater — Required for fax functionality.
OK, found.

Checking for dependency: Python 2.2 or greater — Python programming language.
OK, found.

Checking for dependency: Reportlab — PDF library for Python.
OK, found.

Checking for dependency: SANE — Scanning library.
OK, found.

Checking for dependency: SANE — Scanning library development files.
OK, found.

Checking for dependency: scanimage — Shell scanning program.
OK, found.

Checking for dependency: xsane — Graphical scanner frontend for SANE.
OK, found.

Currently installed HPLIP version.
HPLIP 3.9.8 currently installed in ‘/usr/share/hplip’.

Current contents of ‘/etc/hp/hplip.conf’ file:
# hplip.conf. Generated from hplip.conf.in by configure.

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.8
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=no
foomatic-drv-install=no
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.8.36
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=yes
hpijs-only-build=no
lite-build=no
udev-acl-rules=no

Current contents of ‘/var/lib/hp/hplip.state’ file:
# hplip.state — HPLIP runtime persistent variables.

[plugin]
installed=0
eula=0

Current contents of ‘

/.hplip/hplip.conf’ file:
[last_used]
printer_name =
printer =
working_dir = .
device_uri = «hp:/net/Officejet_6500_E709n?zc=HPD323A9»

[commands]
scan = /usr/bin/xsane -V %SANE_URI%

[installation]
version = 3.9.8.36
date_time = 09-08-24 19:29:43

[settings]
systray_messages = 0
systray_visible = 1

[fax]
email_address =
voice_phone =

[refresh]
rate = 30
enable = true
type = 2

[polling]
enable = false
device_list =
interval = 5

No devices found.

Officejet_6500_E709n
———————
Type: Printer
Device URI: hp:/net/Officejet_6500_E709n?zc=HPD323A9
PPD: /etc/cups/ppd/Officejet_6500_E709n.ppd
PPD Description: HP Officejet 6500 e709n, hpcups 3.9.8
Printer status: printer Officejet_6500_E709n is idle. enabled since Sun 16 Aug 2009 05:46:05 PM EDT
error: Unable to communicate with device (code=12): hp:/net/Officejet_6500_E709n?zc=HPD323A9
error: unable to open channel
error: Communication status: Failed

Officejet_6500_E709n_fax
————————
Type: Fax
Device URI: hpfax:/net/Officejet_6500_E709n?zc=HPD323A9
PPD: /etc/cups/ppd/Officejet_6500_E709n_fax.ppd
PPD Description: HP Fax hpcups
Printer status: printer Officejet_6500_E709n_fax is idle. enabled since Sun 16 Aug 2009 05:46:05 PM EDT
error: Unable to communicate with device (code=12): hpfax:/net/Officejet_6500_E709n?zc=HPD323A9
error: unable to open channel
error: Communication status: Failed

‘hpaio’ in ‘/etc/sane.d/dll.conf’.
OK, found. SANE backend ‘hpaio’ is properly set up.

Checking output of ‘scanimage -L’.
device `hpaio:/net/Officejet_6500_E709n?zc=HPD323A9′ is a Hewlett-Packard Officejet_6500_E709n all-in-one

Checking ‘cupsext’ CUPS extension.
OK, found.

Checking ‘pcardext’ Photocard extension.
OK, found.

Checking ‘hpmudext’ I/O extension.
OK, found.

Checking ‘scanext’ SANE scanning extension.
OK, found.

colin adm dialout cdrom dip plugdev lpadmin admin sambashare

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I have just updated my Ubuntu and set my printer back to factory settings, after which I reinstalled my printer (same way as before) but this time I’m getting a «Device Communication error (5012)».

I googled and found this solution and several referrals to it. The issue they mention seems to be exactly mine, only the way the solution is solved gives me questions.

Neither in hp-toolbox nor hp-setup do I find a field in which I can modify the

hp:/usb/HP_Color_LaserJet_MFP_M477fdw?serial=XXXXXXXXX

or

hpfax:/usb/HP_Color_LaserJet_MFP_M477fdw?serial=XXXXXXXXX

and change the serial=XXXXXXXX to ip=192.168.0.xxx.

Does anyone have any ideas about this? Maybe I can manually edit a file? Or, in the hp-setup I did see the fields network identification/hostname, but I didn’t want to mess with this as I’m not sure, as it also wouldn’t change the serial= to ip=, just the name to the number.

I just realised that when i plug in my usb cable the fax and printer under hp toolbox seem to be oke. the issue under hp-check still remains though but no Device Communication error (5012).

so to me it seems like the printer is not installed as wifi but as usb, maybe it is just that that is being fixed by changing the «serial=XXXXXXXX» to «ip=192.168.0.xxx»,i’m really not sure.

summary of output:

# hp-check -i

Saving output in log file: /home/matt/hp-check.log

HP Linux Imaging and Printing System (ver. 3.17.10)
Dependency/Version Check Utility ver. 15.1

---------------------------------
| INSTALLED CUPS PRINTER QUEUES |
---------------------------------

HP-Color-LaserJet-MFP-M477fdw
-----------------------------
Type: Printer
Device URI: hp:/usb/HP_Color_LaserJet_MFP_M477fdw?serial=VNBKKDH3WN
PPD: /etc/cups/ppd/HP-Color-LaserJet-MFP-M477fdw.ppd
**warning: Failed to read /etc/cups/ppd/HP-Color-LaserJet-MFP-M477fdw.ppd ppd file**
PPD Description: 
Printer status: printer HP-Color-LaserJet-MFP-M477fdw is idle.          
enabled since Tue 06 Mar 2018 23:07:59 CET
Required plug-in status: Installed
**error: Unable to communicate with device (code=12): 
hp:/usb/HP_Color_LaserJet_MFP_M477fdw?serial=VNBKKDH3WN**
**error: Device not found**
**error: Communication status: Failed**

HP-Color-LaserJet-MFP-M477fdw-Fax-2
-----------------------------------
Type: Fax
Device URI: hpfax:/usb/HP_Color_LaserJet_MFP_M477fdw?serial=VNBKKDH3WN
PPD: /etc/cups/ppd/HP-Color-LaserJet-MFP-M477fdw-Fax-2.ppd
**warning: Failed to read /etc/cups/ppd/HP-Color-LaserJet-MFP-M477fdw-
Fax-2.ppd ppd file**
PPD Description: 
Printer status: printer HP-Color-LaserJet-MFP-M477fdw-Fax-2 is idle.  
enabled since Tue 06 Mar 2018 23:08:05 CET
Required plug-in status: Installed
**error: Unable to communicate with device (code=12): 
hpfax:/usb/HP_Color_LaserJet_MFP_M477fdw?serial=VNBKKDH3WN**
**error: Device not found**
**error: Communication status: Failed**

--------------
| PERMISSION |
--------------

-----------
| SUMMARY |
-----------

Missing Required Dependencies
-----------------------------
error: 'libcups2' package is missing/incompatible 
error: 'libdbus-1-dev' package is missing/incompatible 
error: 'libjpeg-dev' package is missing/incompatible 
error: 'libcups2-dev' package is missing/incompatible 
error: 'cups-bsd' package is missing/incompatible 
error: 'cups-client' package is missing/incompatible 
error: 'libcupsimage2-dev' package is missing/incompatible 
error: 'libsane-dev' package is missing/incompatible 
error: 'libsnmp-dev' package is missing/incompatible 
error: 'snmp-mibs-downloader' package is missing/incompatible 
error: 'openssl' package is missing/incompatible 
error: 'python3-pyqt4' package is missing/incompatible 
error: 'gtk2-engines-pixbuf' package is missing/incompatible 

Missing Optional Dependencies
-----------------------------
error: 'python3-dbus.mainloop.qt' package is missing/incompatible 

Total Errors: 12
Total Warnings: 0

sorry i couldn’t get the bold in the code to work?

Я только что обновил свой Ubuntu и установил свой принтер на заводские настройки, после чего я переустановил свой принтер (так же, как и раньше), но на этот раз я получаю «Ошибка связи с устройством (5012)».

Я гуглил и нашел это решение и несколько ссылок на него. Проблема, которую они упоминают, кажется, в точности моя, только то, как решение решается, вызывает у меня вопросы.

Ни в hp-toolbox ни hp-setup найти поле, в котором я могу изменить

Я только что понял, что, когда я подключаю свой USB-кабель, факс и принтер под hp toolbox кажутся нормальными. проблема при проверке hp все еще остается, но нет ошибки связи с устройством (5012).

так что мне кажется, что принтер установлен не как Wi-Fi, а как USB, может быть, это просто, что исправляется путем изменения «serial=XXXXXXXX» на «IP =192.168.0.xxx», я действительно не конечно.

извините, я не смог заставить смелый код работать?

3 ответа

Oke..solved!! это то, что я сделал, много шагов, поэтому я просто скажу шаг за шагом:

1) установлена ​​свежая установка из Ubuntu 17.10:

2) удалил все ссылки (насколько я знал, чтобы найти их) из / etc / cups в основном sudo-ed и вычистил всю папку.

3) автоматически удаляемый hplip-gui

4) где-то здесь меня попросили частично обновить Ubuntu, который впоследствии показал, что он стал версией разработки 18.04, к сожалению, я не уверен, была ли это вызвана или просто произошла, а также не знаю, что имеет значение или как найти из.

5) автоматически удаляемый hplip

6) скачал hplip-3.17.11 с сайта hp

7) установлен hplip-3.17.11, следуя указаниям по установке со стороны hp

обратил особое внимание на замечания по установке в начале установки.. и сделал их как таковые.

8a) программное обеспечение и обновления: убедитесь, что оно было на главном сервере
8b) заблокировал CD-ROM с помощью:

9) установлен hplip-3.17.11

нет проблем с зависимостью вообще!

10) установленный принтер во время установки через графический интерфейс

кажется, принтер правильно настроен,
нет ошибки связи 5012,
через вайфай
просто до сих пор не найден xsane.

я получаю
— предупреждение о неподдерживаемой платформе при запуске hp-doctor
а также
— ошибка HPLIP: невозможно связаться с устройством (код =12)

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Linux Mint Forums

Welcome to the Linux Mint forums!

HPLIP Fails on Mint 20 and Kubuntu 20.04

HPLIP Fails on Mint 20 and Kubuntu 20.04

Post by gh4snow » Wed Jul 29, 2020 9:24 am

HPLIP works ok on Mint 19.3 and Kubuntu 19.10

HPLIP fails with the same hardware on Mint 20 and Kubuntu 20.04
It gives a Device Communication Error 5012.

I have posted an Bug Report on the HPLIP website.
They are working on a fix, but if you have an All-in-One printer,
you may need HPLIP-GUI, which means stick with Mint 19.3 or Kubuntu 19.10.

If you have a print only printer (no scanner), you can probably use it without HPLIP,
but you will be missing some features that HPLIP provides.

Re: HPLIP Fails on Mint 20 and Kubuntu 20.04

Post by gh4snow » Sat Aug 01, 2020 12:32 pm

Re: HPLIP Fails on Mint 20 and Kubuntu 20.04

Post by hydrurga » Sat Aug 01, 2020 12:39 pm

Re: HPLIP Fails on Mint 20 and Kubuntu 20.04

Post by Middlegear » Tue Aug 04, 2020 4:07 am

Re: HPLIP Fails on Mint 20 and Kubuntu 20.04

Post by brian_p » Tue Aug 04, 2020 3:14 pm

HPLIP works ok on Mint 19.3 and Kubuntu 19.10

HPLIP fails with the same hardware on Mint 20 and Kubuntu 20.04
It gives a Device Communication Error 5012.

Re: HPLIP Fails on Mint 20 and Kubuntu 20.04

Post by gh4snow » Sun Aug 09, 2020 9:37 am

Re: HPLIP Fails on Mint 20 and Kubuntu 20.04

Post by brian_p » Sun Aug 09, 2020 12:10 pm

HPLIP is not the only game in town and I haven’t any desire to play with it.

Please give the outputs from

Re: HPLIP Fails on Mint 20 and Kubuntu 20.04

Post by gh4snow » Tue Aug 11, 2020 10:42 am

Mint 20 /w HP 8620 and NO HPLIP-GUI.

$ systemctl list-units «ippusbxd*» | grep service
ippusbxd@001:004.service loaded active running Daemon to make IPP-over-USB printers available as network printers (001:004)

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Thread: HP Printer gets “Device Communication error (5012)”

Thread Tools

Display

HP Printer gets “Device Communication error (5012)”

I have spent considerable time getting my HP Photosmart C6180 all-in-one (printer, fax, scanner, copier) working on Lucid. I have seen posts indicating that other people were having similar problems so I thought I would post the solution.

I discovered that the hp-setup (no parameters) GUI and hp-toolbox both set the printer URI to “hp:/net/Photosmart_C6100_series?zc=HP547597” rather than to “hp:/net/Photosmart_C6100_series?ip=192.168.0.31” as it should be. On Lucid you can go to Mainmenu>System>Administration>Printing (system-config-printing if you need to install it with Synaptic) and change this. Right click on the printer icon, select Properties and edit the URI box. For the printer (not for a printer/fax) you can also set the URI to «socket:// :9100» and it will work. However, if you have a printer/fax you need to use “hp:/net/Photosmart_C6100_series?zc=HP547597”. Also the fax device (the icon Properties) must have a Make/Model of “HP Fax hpcups”. This cannot be changed with system-config-printing. The only way I found to get the fax to work was to use

GUI. The toolbox sets the URI wrong, but it can be corrected in system-config-printing. The Model/Make parameters are set correctly by toolbox. Note that my printer URL is 192.168.0.31. Yours will be different.

I am about to try this same setup on Precise Pangolin 12.04.

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Thread: HPLIP Error 5012

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Display

HPLIP Error 5012

I used the HPLIP HP Linux Imaging and Printing ( http://hplipopensource.com/hplip-web/index.html ) to detect and set up my HP 4100MFP (Multifunction Printer).

The printer was automatically detected in moments and set up took a few seconds. I attempted to print a test page and received a «communication error 5012).

Previous attempts to print using the Ubuntu printer set up would also set up the printer with the same results of not being able to print. Error box kept appearing suggesting the printer was not turned on (form of communication error, I suppose).

Printer does print test page OK.

I did Google search and have found some references to other printers with mention of permissions or setting something up in root. Not sure that anything like this applies.

OS: Ubuntu 8.10
Processor: AMD 64 Athlon 3200
Memory: 3 GB
Printer Networking: Ethernet
Printer address: Mfg default 192.0.0.192 (detected by HPLIP)
PPD/Driver: HP Laserjet 4100 MFP v.3010.107 Postscript (Recommended)

Printer self test = OK
Cat5 cable test = OK
HPLIP detects printer = OK
Print job successful = NO

Re: HPLIP Error 5012

Have you rebooted both the printer and the PC? Shut both down and star printer first. I had a similar problem until rebooting both devices. Hope it’s that simple for you to.

Re: HPLIP Error 5012

Is it connected by a LAN cable? If yes then try setting up a static IP address. Should work wonders!

Re: HPLIP Error 5012

You tried accessing and configuring the printer using localhost:631 in a browser? I use that to manage a networked HP printer, without using HPLIP, and it works great.

Re: HPLIP Error 5012

Yes, this is on an Ethernet connection.

Yes, I did the Local Host.

Yes, the printer’s IP address is static.

I’ll attempt to shut down both pretty soon and see if that has an effect.

Re: HPLIP Error 5012

Did the sequence recommended with same communication error 5012.

Powered down workstation
Powered down HP 4100
Restarted HP 4100
Hp 4100 completes self test and in online status (Green)
Power up workstation
Open HPLIP
Receive Communication error 5012

HP Linux Imaging and Printing System (ver. 2.8.7)
Dependency/Version Check Utility ver. 14.0

Copyright (c) 2001-8 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.

Saving output in log file: hp-check.log

Initializing. Please wait.
warning: Invalid ppd_dir value: None

Basic system information:
Linux rocky-desktop 2.6.27-7-generic #1 SMP Tue Nov 4 19:33:06 UTC 2008 x86_64 GNU/Linux

Distribution:
ubuntu 8.10

HPOJ running?
error: Yes, HPOJ is running. HPLIP is not compatible with HPOJ. To run HPLIP, please remove HPOJ.

Checking Python version.
OK, version 2.5.2 installed

Checking PyQt version.
OK, version 3.17 installed.

Checking SIP version.
error: SIP not installed or version not found.

Checking for CUPS.
Status: scheduler is running
error: Version: (Not available. CUPS may not be installed or not running.)

Checking for dbus/python-dbus.
dbus daemon is running.
python-dbus version: 0.82.4

Checking for dependency: cups-devel- Common Unix Printing System development files.
error: NOT FOUND! This is a REQUIRED/COMPILE TIME ONLY dependency. Please make sure that this dependency is installed before installing or running HPLIP.

Currently installed HPLIP version.
HPLIP 2.8.7 currently installed in ‘/usr/share/hplip’.

Current contents of ‘/etc/hp/hplip.conf’ file:
# hplip.conf. Generated from hplip.conf.in by configure.

[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/hpijs/HP
ppdbase=/usr/share/ppd/hpijs
doc=/usr/share/doc/hplip-doc/HTML
icon=no
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv

# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=yes
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
foomatic-drv-install=yes
foomatic-ppd-install=no
foomatic-rip-hplip-install=no
internal-tag=2.8.7.3
restricted-build=no

HP_LaserJet_4100_MFP
———————
Type: Printer
Installed in HPLIP?: Yes, using the hp: CUPS backend.
Device URI: hp:/net/HP_LaserJet_4100_MFP?ip=192.0.0.192
PPD: /etc/cups/ppd/HP_LaserJet_4100_MFP.ppd
PPD Description: HP LaserJet 4100 MFP v.3010.107 Postscript (recommended)
Printer status: printer HP_LaserJet_4100_MFP is idle. enabled since Fri 21 Nov 2008 06:05:17 AM CST
error: Unable to communicate with device (code=12): hp:/net/HP_LaserJet_4100_MFP?ip=192.0.0.192

‘hpaio’ in ‘/etc/sane.d/dll.conf’.
error: Not found. SANE backend ‘hpaio’ NOT properly setup (needs to be added to /etc/sane.d/dll.conf).

Checking ‘cupsext’ CUPS extension.
OK, found.

Checking ‘pcardext’ Photocard extension.
OK, found.

Checking ‘hpmudext’ I/O extension.
OK, found.

Checking ‘scanext’ SANE scanning extension.
OK, found.

Checking for permissions of USB attached printers.

error: 16 errors and/or warnings.

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Arch Linux

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#1 2022-03-16 22:53:47

[SOLVED] printer driver/ hplip problem

Dear friends,
I have an HP Photosmart 5520 printer which used to work, but then it didn’t anymore and I tried to figure out why and how to make it work again.

The printer works well from 3 Android Smartphones over WIFI.
The printer works over a browser entering 192.168.1.170 and successfully sending test page.
The printer works over an old Kubuntu version on the same computer sending a test page.

So I assume the printer itsself is intact and the cable is intact too.

The printer is directly connected with a USB cable to the computers USB port, no hub. But tested over a different USB port and over a hub, the problem stays the same.

I reinstalled the cups and hplip packets without success.

I can add the printer over the cups web interface without errors, but it’ll stuck, not sending the test page.
I can add the printer over KDE system settings, but it’ll not print, stuck at sending.
If I add the printer over the hplip interface including the hook «send test page to printer», it’ll give this error

If I add the printer over the hplip interface without the hook «send test page to printer», it’ll jump back to page 1 «no installed HP devices found».

If I use hp-setup over console, it’ll give no error, but just say done, but no printer was added.

lsusb gives this output:

lpinfo gives this output

hp-check gives this output:

I tried a lot of things to make this work and I’m out of ideas now, if you can see the problem or can help tp find out, please reply.

Last edited by alocacoc (2022-03-28 12:17:58)

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