Dispenser count error - Исправление ошибок и поиск оптимальных решений проблем

ATM Error Codesadmin2020-05-15T20:43:36+00:00

ATM ERROR CODES

ERROR CODES	ERROR DESCRIPTION	CORRECTIVE ACTION
20001	Unable to load a cassette.	Remove and replace cassette – Check the micro-switch located on the inside left wall of the dispenser.
20002	Low Cash.	Replenish the cash – If using less than 75 bills, disable the “Low Cash Warning” in the Transaction Setup Menu.
20003	Reject Bin full.	Empty the Reject Bin – If the bin is empty, do a Day Total and then a Cassette Total – If that doesn’t help, check AP, BIOS and CDU ROM versions.
20004	Vault Door is open.	Check vault door switch (located upper left corner) – check that black and white, 2-wire connector is properly connected at rear of main board. Bend switch forward to aid closing problems.
20010	Receipt paper jam.	Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer. Remove printer to locate difficult jams.
20012	Receipt feed lever open.	Close the feed lever on the printer.
20013	Receipt paper empty.	Replenish the paper roll.
20014	Thermal printer is overheated.	Contact manufacturer.
2xx15	Cash Dispenser detects bills prior to dispensing.	Remove any jammed bills from the dispenser.
90001	Card Swipe Error.	This does not mean the card reader is bad. Just records unsuccessful attempts at swiping cards.
Axxx1	Receipt Printer feed lever open – during operation.	Close the feed lever on the printer.
Axxx2	Thermal printer is overheated – during operation.	If problem is consistent then print head assembly may be defective.
Axxx3	Receipt paper jam.	Remove jammed paper – Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.
Axxx4	Receipt paper is empty.	Replenish the paper roll.
Axxx5	Receipt paper is jamming during loading.	Remove any jammed paper and then reload.
Axxx8	Receipt Printer cutter error.	If consistent, printer will require repair/replacement.
ADNxx	Printer connection error.	Check cables between Printer and Mainboard. Remove cables (even though they may be attached) and reconnect.
CANCE	Surcharge Cancel	Customer has canceled the transaction at surcharge.
C0011	Exit sensor is not cleared	Check sensor, verify that the cabling plugged into the sensor boards is secure.
C0012	Reject gate timing sensor not cleared.	Check dispenser for jammed bills and reinitialize the machine.
C0013	Both reject gate and exit sensor not cleared	Check dispenser for any notes or obstructions.
C0017	Undefined
C0021	Double detect sensor is not cleared.	Check dispenser for jammed bills and reinitialize the machine.
C0022	1stcassette inlet sensor not cleared.	Check dispenser and cassette for jammed bills.
C0023	Cassette exit sensor (L+R) not cleared.	Check dispenser for jammed bills and reinitialize the machine.
C0028	Count sensors not cleared	Check dispenser for jammed bills and reinitialize the machine.
C0030	Main Motor encoder is not synchronized	Turn dispenser over by hand, and then reinitialize. May require repair.
C0031	Forward motor encoder not synchronized.	Turn dispenser over by hand, and then reinitialize. May require repair.
C0032	1stcassette inlet sensor not cleared	Check for notes where the cassette engages the dispenser.
C0033	Undefined
C0036	Exit sensor blocked while initializing	Clear any notes which may be blocking the exit sensor.
C0037	Invalid response (or no response) from double detect sensor	Verify the connection to the double detect module.
C0039	Solenoid not responding	Verify the function of the gate solenoid.
C003A	Too many notes requested during a test dispense	Test dispense failed, re-run the test and check notes.
C0041	Failed (5 times) to dispense a note after a successful dispense	Check why notes are rejecting following at least one successful dispense (in the same transaction).
C0042	Undefined
C0043	10 Notes rejected in a row (single transaction)	Check the notes in the cassette. Check reject analysis for source of rejected notes (long note, double-detect, etc)
C0044	5 notes consecutively rejected	Check reject analysis for cause of rejected notes.
C0045	Note count sensor reporting mismatch	Verify count of notes in the cassette against the settlement.
C0046	Undefined
C0047	1stcassette failed to dispense a note	Most common reason is cassette is empty. Verify that there are notes in cassette 1. Check the quality of the notes and condition of the pick rollers.
C0049	Dispense request of “0” notes	Check setup of CDU in Operator Menu, dispenser may need reprogramming.
C004A	First cassette exit sensor (#6, #7) not clear	Clear the note path of any notes or obstructions.
C004D	1stcassette not inserted	Check cassette and verif that it’s inserted properly.
C004E	2ndcassette not inserted	Check cassette and verify that it’s inserted properly.
C0050	AP does not receive response after dispense request	AP did not validate dispense command. This is an AP software fault, not CDU.
C0051	Exceeded maximum number of notes dispensed (150) in a single trans.	Check reject analysis, and verify test dispense.
C0052	1stcassette inlet sensor not cleared	Check for notes where the cassette engages the dispenser.
C0053	Abnormal amount of double-detect failures during dispense	Check condition of double-detect module. Check quality of notes and pick rollers.
C0054	Undefined
C0055	Long note detected at exit sensor during dispense	Clear any jammed notes or obstructions from the exit sensor.
C0056	Short note detected at exit sensor during dispense	Clear any jammed notes or obstructions from the exit sensor; mismatch of rejected notes.
C005A	Undefined
C005B	2ndcassette fails to pick up notes	Same as C0047, the second cassette is likely empty.
C0060	3rdcassette inlet sensor not cleared	Check for notes where the 3rdcassette engages the dispenser.
C0062	3rdcassette inlet sensor not cleared	Check for notes where the 3rdcassette engages the dispenser.
C006A	Note jam at 2ndcassette exit	Check rollers and sensors where notes would leave the 2ndcassette.
C0070	4thcassette inlet sensor not cleared	Check for notes where the 4thcassette engages the dispenser.
C0072	4thcassette inlet sensor not cleared	Check for notes where the 4thcassette engages the dispenser.
C007A	Note jam at 4thcassette exit	Check rollers and sensors where notes would leave the 4thcassette.
C007C	4thcassette fails to pick up notes	Same as C0047/C005B, verify that there are notes in the 4thcassette.
C007D	4thcassette not inserted	Check cassette and verify that it’s inserted properly.
C0080	2ndcassette inlet sensor not cleared	Check for notes where the 2ndcassette engages the dispenser.
C0081	Double detect sensor not cleared while dispensing	Check double-detect senor for note or obstruction.
C0082	Note leaving cassette exit sensor did not reach DD	A note seen at cassette exit sensors did not reach the double detect module. Check for jammed notes.
C0083	Reject gate timing sensor #2 not cleared during dispense.	Clear the note path before the reject gate.
C0084	Reject gate timing sensor #3 not cleared during dispense.	Clear the note path before the reject gate.
C0085	Note leaving DD sensor did not reach gate sensor	Check the note path for jammed or diverted notes. Check sensors from #5 to #2/#3.
C0086	Note leaving gate sensor did not reach count sensor	Check for jammed notes between #2/#3 sensors and #0/#1 sensors.
C0090	Sensor check error	Left measuring sensor A (#6/#7)
C0091	Sensor check error	Right measuring sensor B (#6/#7)
C0092	Sensor check error	Left gate timing sensor A (#2/#3)
C0093	Sensor check error	Right gate timing sensor B (#2/#3)
C0094	Sensor check error	Exit sensor (#4)
C0095	Sensor check error	Double Detect (#5)
C0096	Sensor check error	Left count sensor A (#0/#1)
C0097	Sensor check error	Right count sensor B (#0/#1)
C009A	Note jam at 3rdcassette exit	Check rollers and sensors where notes would leave the 3rdcassette.
C009D	3rdcassette not inserted	Check cassette and verify that it’s inserted properly.
C009F	3rdcassette fails to pick up notes	Similar to C0047, C005B verify that there are notes in the cassette.
D0001	Modem initializing failure.	This error is reported from the host. Check that programming is correct for this processor.
D0002	Reversal transaction failed.	Check transaction with the processor. Verify CDU functionality with diagnostics. Verify phone connection.
D0012	Invalid transaction.	Network denial code.
D0013	Invalid Amount.	Network denial code.
D0014	Invalid Card Number.	Network denial code.
D0020	Surcharge screen should have been displayed.	Network denial code.
D0024	Exceeds issuer withdrawal limit.	Network denial code.
D0039	No credit account.	Network denial code.
D0051	Insufficient funds.	Network denial code.
D0052	No checking account.	Network denial code.
D0053	No savings account.	Network denial code.
D0054	Expired Card.	Network denial code.
D0055	Invalid PIN.	Network denial code.
D0057	Transaction not permitted -card	Network denial code.
D0058	Transaction not permitted -Terminal	Network denial code.
D0061	Exceed withdrawal limit.	Network denial code.
D0075	Number of PIN tries exceeded.	Network denial code.
D0078	No Account.	Network denial code.
D0080	Invalid Date.	Network denial code.
D0083	Cannot verify PIN.	Network denial code.
D0086	Cannot verify PIN.	Network denial code.
D0091	Bank unavailable.	Network denial code.
D0092	System unavailable.	Network denial code.
D0093	Transaction serial number mismatch.	Contact host processor.
D0094	Record format mismatch.	Contact host processor.
D0095	Routing ID mismatch.	Verify Routing ID number – Contact host processor.
D0096	Terminal ID mismatch.	Verify Terminal ID number – Contact host processor.
D0097	Response type mismatch (reversal).	Contact host processor.
D0098	Response type mismatch (day-close).	Contact host processor.
D0099	Response type mismatch (Configuration).	Contact host processor.
D009A	Response type mismatch (Withdrawal, Balance, Transfer).	Contact host processor.
D009B	STX omitte .	Contact host processor.
D009C	ETX omitted.	Contact host processor.
D009D	FS omitted (after response code).	Verify that version of ATM Software matches host processor. Contact host processor.
D009E	FS omitted (after retrieval reference number).	Verify that version of ATM Software matches host processor. Contact host processor.
D009F	FS omitted (after system trace audit number).	Verify that version of ATM Software matches host processor. Contact host processor.
D00A0	FS omitted (after account balance).	Verify that version of ATM Software matches host processor. Contact host processor.
D00A1	FS omitted (after available balance).	Verify that version of ATM Software matches host processor. Contact host processor.
D00A2	FS omitted (after available balance).	Verify that version of ATM Software matches host processor. Contact host processor.
D00A3	FS omitted (after authorization response text).	Verify that version of ATM Software matches host processor. Contact host processor.
D00A4	ETX is in wrong place.	Verify that version of ATM Software matches host processor. Contact host processor.
D00A5	FS omitted (after total cash dispense amount in day close).	Verify that version of ATM Software matches host processor. Contact host processor.
D00A6	FS omitted (after total non cash dispense amount in day close).	Verify that version of ATM Software matches host processor. Contact host processor.
D00A7	FS omitted (after surcharge amount in day close message).	Verify that version of ATM Software matches host processor. Contact host processor.
D00A8	FS omitted (after surcharge in configuration message).	Verify that version of ATM Software matches host processor. Contact host processor.
D00A9	ETX omitted (from configuration message).	Contact host processor.
D0300	Modem is not responding.	Verify modem function.
D1000	No Connection.	Verify modem function.
D1100	ENQ not received from host.	Contact host processor.
D1200	Transmission error.	Verify modem function.
D1300	NAK sent 3 times to host.	Verify host phone number – See D170x.
D1500	Modem connection time out – host not responding.	Verify host phone number – verify modem speed – See D170x. If consistent, it could be a defective modem.
D170x	Modem cannot support connection – excessive line noise (usually D1704/06)	Phone line connected to ATM will not support Data-communication. In line filter may fix this. Excessive EMI emissions from outside source (neon sign, freezer).
D1800	No dial tone.	Verify that incoming phone line is plugged into “line” rather than “Phone” on mainbaord. Phone line is in use or is being shared with another phone device (FAX, POS, phone)
D1900	No answer.	Verify host phone number – See D170x
D2000	Phone line busy.	Verify host phone number – call line with handset and check for busy signal – See D170x
D2100	Modem initializing error.	Check modem.
D2200	EOT not received from host.	Contact host processor.
D25xx	Network Connection	See page 3.33 of Operator Manual
E000x	RMS port failure, response time out, modem failure, no dial tone.	Verify RMS settings (Host Setup) – See D170x
F0001	Current Number of bill is 0.	Load notes into the cash cassette – use Add Cassette function in Settlement.
F0002	No Surcharge Owner set.	Set Surcharge owner – (Customer Setup)
F0003	No Surcharge Amount.	Set Surcharge amount – (Customer Setup)
F0004	No refresh time set when advertisement is enabled.	Set refresh timer – (Customer Setup)
F0005	No Advertisement text when advertisement is enabled.	Set Advertisement text – (Customer Setup)
F0006	Dispense limit set error (less than 25 notes)	Set Dispense limit – (T ransaction Setup)
F0007	Denomination Set error.	Valid Denomination are $10, $20, $50, $100 – (Transaction Setup)
F0008	Fast Cash Set error (exceeded dispense limit).	Check the Fast Cash amount. (Transaction Setup)
F0009	Master Key index is invalid.	Check Master Key index – verify checksum (Host Setup)
F000A	Master Key is empty.	Check Master Key checksum – reinject key (Host Setup)
F000B	Host Telephone Number is not set.	Set Host T elephone Number – (Host Setup)
F000C	Error Retry timer is not set.	Set Error retry time (Host Setup)
F000D	RMS Password is not set when RMS is enabled.	Set RMS Password – (Host Setup)
F000E	RMS phone number is not set when RMS send is enabled.	Set RMS Phone number – (Host Setup)
F000F	Terminal ID is not set.	Set Terminal ID number – (Host Setup)
F0010	Routing ID is not set.	Set Routing ID number – (Host Setup)
F0011	Master Key Serial number is not set	Set Master Key serial number – (Host Setup)
F0013/14	NVRAM Failure	Fatal error, defective memory chip. Replace Mainboard.
F0015	Serial Number not Set	Set Serial number in Operator Menu
F0016	Master Password left at default	ATM will not go into service with the default master password. The master password must be changed from default.
8217091	Card in card reader	Remove card
1101910	LOST CARD”, DEV_MCU
9723010	Failed to open device	Check the serial port or cable
9723011	Communication error	Check the serial port or cable
9723016	Time out to receive data	Check the serial port or cable
9723019	Polling down	Check the serial port or cable
9730100	IC CARD DENIAL
9730200	IC CARD ONLINE DATA ERROR
9730300	IC CARD ERROR
97913XX	DEV_MCU Time over Error Code	1. Reboot ATM 2. Call your attendant
97923XX	DEV_MCU FATALERROR (WARNING)	1. Reboot ATM 2. Call your attendant
9799301	MCU RETRACT OVER	Clear the count of retracted card at OP mode
90001	Card Read Error	1. Check Magnetic Card 2. Check Card Read module and cable connection
90002	Invalid IC card communication	1. Power Off/On 2. Check DIP MCR 3. Check cable connection
90003	DIP MCR latch failure	1. Power Off/On 2. Check DIP MCR (Clamp Lever) 3. Check cable connection
90004	DIP MCR unlatch failure	1. Power Off/On 2. Check DIP MCR (Clamp Lever) 3. Check cable connection
90005	DIP MCR power on failure	1. Power Off/On 2. Check DIP MCR 3. Check cable connection
90006	DIP MCR power off failure	1. Power Off/On 2. Check DIP MCR 3. Check cable connection
9311200	Fail to connect device	Check the serial port or cable
9312300	Fail to close device	Check the serial port or cable
9313200	Fail to send command to device	Check the serial port or cable
9313300	Abnormal communication	Check the serial port or cable
9341100	Fail to create sensor polling thread	1.Reboot ATM 2.Call your attendant
9341300	Sensor polling thread is terminated	1.Reboot ATM 2.Call your attendant
93A5600	Exception is occurred	1.Reboot ATM 2.Call your attendant
93A9500	Fail to connect ESU or setting fail	Check the connect status of ESU
3100100	Send to undefined command	1.Reboot ATM 2.Call your attendant
3100200	Command execution is impossible	1.Reboot ATM 2.Call your attendant
3100400	Command data error	1.Reboot ATM 2.Call your attendant
3101000	Latch sensor is abnormal	1.Reboot ATM 2.Call your attendant
3102000	Card has not been read yet or others errors	Call your attendant
3102100	No Start sentinel	Call your attendant
3102200	VRC Error	Call your attendant
3102300	No End sentinel. Too many data	Call your attendant
3102400	LRC Error	Call your attendant
3102500	No mac.stripe or No encoded card	Call your attendant
3102700	SS-ES-LRC card	Call your attendant
3103000	Detection of Power failure	Call your attendant
3106000	Abnormal condition was found on the power-line(Vcc) of ICC(or SAM)	Call your attendant
3106100	The receiving error of ATR	Call your attendant
3106200	The card(SAM) does not accept this protocol	Call your attendant
3106300	IC Card communication error(No answer)	Call your attendant
3106400	IC Card communication error(Other)	Call your attendant
3106500	IC Card is not activated	Call your attendant
3106600	IC Card returned ATR which is not supported ISO/IEC7816-3	Call your attendant
3106900	IC Card returned ATR which does not match EMV2000 V4.0	Call your attendant
3107000	F-FROM write error	Call your attendant
3107100	CRC error of User program code area of ESU	Call your attendant
3107200	EEPROM operation error	Call your attendant
3107600	Transmission error between ESU and ICRW	Call your attendant
3109500	ESU is broken-down or disconnected	Call your attendant
3109600	Metalic fraud object is detected	Call your attendant
3109900	_INTERNAL_ERROR error is occurred and Fail to get error code from DLL	Call your attendant
D0006	CARD NOT SUPPORTED	Check your card
D0014	Invalid Card Number	Check your account
D0054	Expire Card	Check your card
D0057	Transaction not Permitted – Card	Check your card
IDN0X	DIP MCR connection failure	1. Power Off/On 2. Check DIP MCR 3. Check cable connection
1106910	LOST SLIP”, DEV_SPR
2001000	Receipt paper jam	Remove any jammed paper from the printer.
2001200	Receipt printer feed plate open	Close the feed plate.
2001300	Out of receipt (Receipt paper empty)	Replenish the receipt paper.
2001400	Receipt printer head overheated before printing	Check the printer head and change if necessary.
2010100	Receipt printer lever opened	Close the lever of print head completely
2010200	Receipt printer head overheated	Wait the time until the temperature of head adequately slow down and try to initialize
2010300	Receipt paper jam	Remove jammed paper between printer head and rollers
2010400	Receipt paper empty	1. Replenish receipt paper 2. Check the status of sensor and its connector
2010500	Receipt paper setting error	1. Check the status of setting paper 2. Check the status of sensor and its connector
2010600	Command is received while doing self-test	After terminating self-test and initialize receipt printer
2010700	No receipt paper	1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector
2010800	Receipt paper cutting error	1. Check the Cutter module 2. Check if printer head lever is properly close
2010900	No sensing black mark (dark sensor)	1. Check the status of Black mark sensor 2. Check if Dip witch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark) t
2010A00	The size of image print data is abnormal	Check the AP version and initialize
2080100	Receipt printer lever opened	Close the lever of print head completely
2080200	Receipt printer head overheated	Wait the time until the temperature of head adequately slow down and try to initialize
2080300	Receipt paper jam	Remove jammed paper between printer head and rollers
2080400	Receipt paper empty	1. Replenish receipt paper 2. Check the status of sensor and its connector
2080500	Receipt paper setting error	1. Check the status of setting paper 2. Check the status of sensor and its connector
2080600	Command is received while doing self-test	After terminating self-test and initialize receipt printer
2080700	No receipt paper	1. Replenish receipt paper in paper charger 2. Check the status of Near End sensor and its connector
2080800	Receipt paper cutting error	1. Check the Cutter module 2. Check if printer head lever is properly close
2080900	No sensing black mark (dark sensor)	1. Check the status of Black mark sensor 2. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)
2080A00	The size of image print data is abnormal	Check the AP version and initialize
2080B00	Margin setting error	1. Check whether the default registry setting is changed 2. Reset the PTR SP
2080C00	Paper jammed at the exit of the slot	1. Remove the jammed paper
2080D00	Paper jammed in the path	1. Remove the jammed paper
2080F00	The firmware crashed	1. Check whether the dip switch #1 is set to “ON” position 2. Update the firmware
2DN0000	Failed to connect communication between Receipt printer and SP	1.Check if communication cable or com port is not connected
9720000	Receipt printer communication error during SP opening	Check if communication cable or COM port is not connected
97201	Hardware error occurred before executing command	1. Reset the PTR SP
9722010	Receipt Printer communication failure during COM port open	1. Do RESET at Operator Function 2. Reboot ATM
9722DN0	Receipt Printer communication failure during sending command to Receipt Printer	1. Do RESET at Operator Function 2. Reboot ATM
97912XX	DEV_SPR Time Over Error	1. Reboot ATM 2. Call your attendant
97922XX	DEV_SPR FATALERROR (WARNING)	1. Reboot ATM 2. Call your attendant
A010100	Open lever detected before executing command	Close the feed lever.
A010200	Printer thermal head overheated while executing command	Check the thermal printer head and change if necessary.
A010300	Paper jam detected before executing command	Remove any jammed paper from the printer.
A010400	Paper setting error detected before executing command	Remove and re-install the receipt paper.
A010500	Paper check error detected before executing command	Remove and re-install the receipt paper.
A010800	Paper cutter software check error detected before executing command	Check for and remove any jammed paper.
A080100	Open lever detected while executing command	Remove any jammed paper.
A080200	Receipt printer head overheated while printing	Check the thermal printer head and change if necessary.
A080300	Paper jam detected while executing command	Remove and re-install the receipt paper.
A080400	Paper setting error detected before executing command	Remove and re-install the receipt paper.
A080500	Paper check error in doing command	Remove any jammed paper.
A080800	Paper cutter software check error detected while executing command	Check for and remove any jammed paper.
ADN0100	No response detected for 30 seconds after sending command	Check cable and connection between the CE and printer.
ADN0F00	No response detected for 30 seconds after sending command	Check cable and connection between the CE and printer.
ADN1100	No response detected after 3 retries	Check cable and connection between the CE and printer.
ADN1200	No response detected between ENQ-ACK after 5 retries of ENQ	Check the cable and connection between the CE and printer.
ADN1300	No response detected after 5 retries because of timeout between STX-BCC interval	Check cable and connection between the CE and printer.
1102910	LOST WITHDRAW CASH”, DEV_CSH
1102920	LOST DEPOSIT CASH”, DEV_CSH
1103910	LOST CARD & SLIP”, DEV_MCU \| DEV_SPR
2000100	No cassette	Insert or re-insert the cassette(s). Check cassette sensor.
2000200	Note shortage	Replenish the cassette.
2000300	Reject bin full	Remove notes from the reject bin and try the Cassette Total function again.
2000500	Cash Dispenser Unit data setting error	Check Cash Dispenser Unit information. (Currency, Denomination, etc)
2001600	Note detected in stacker (shutter or presenter type)	Clear any notes from the stacker.
2021500	Sensor detects note in delivery path before CDU dispenses	Remove note from the CDU delivery path.
2131500	CS4 sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right before the reject bin.	Remove note from the CDU delivery path.
21A1500	CS1A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.	Remove note from the CDU delivery path.
21B1500	CSB sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 1st cassette.	Remove note from the CDU delivery path.
24A1500	CS3A sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.	Remove note from the CDU delivery path.
24B1500	CS3B sensor detects note in delivery path before CDU dispenses. Sensor is located along the delivery path right after where the note exits the 3rd cassette.	Remove note from the CDU delivery path.
40000	Receive undefined command.
4000000	Cash Dispenser(CDU) received the undefined command from AP software	1. Get the trace file and log files in D:trace 2. Call your attendant
4001100	Detecting CS2 / LS3 Dark (Front Access Type : Reject box is opened.)	1. Remove notes on CS2 / LS3 sensor 2. Clean CS2 / LS3
40014	– Detect CS4A after initialization. – Detect CS4A before dispensing.
4001400	CS4A / LS9 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS4A / LS9
4001500	CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4A
40018	– Detect CS4B after initialization. – Detect CS4B before dispensing.
4001800	CS4B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery pa h. 2. Clean CS4B
4001900	CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS2 and CS4B
4001C	– Detect CS4A & CS4B after initialization. – Detect CS4A & CS4B before dispensing.
4001C00	CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS4A and CS4B
4001D00	CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS2, CS4A and CS4B
40021	Detect CS1A after initialization / Detect CS1A before dispensing.
4002100	CS1A / LS1 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1A / LS1
40022	Detect CS1B after initialization / Detect CS1B before dispensing.
4002200	CS1B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1B
40023	Detect S1A & CS1B after initialization / Detect CS1A & CS1B before dispensing.
4002300	CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1A and CS1B
40028	Detect CS13 after initialization / Detect CS13 before dispensing.
4002800	CS13 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS13
40029	Detect CS13 & CS1A after initialization / Detect CS13 & CS1A before dispensing.
4002900	CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1A and CS13
4002A	Detect CS13 & CS1B after initialization / Detect CS13 & CS1B before dispensing.
4002A00	CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1B and CS13
4002B	Detect CS13 & CS1A & CS1B after initialization / Detect CS13 & CS1A & CS1B before dispensing.
4002B00	CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses	1. Remove note from the CDU delivery path. 2. Clean CS1A, CS1B and CS13
40030	(INITIAL / DISPENSE) Motor Constant Speed Error
4003000	Failed in checking the main motor echo	1. Initialize 2. Check Main Motor Encoder Slit 3. Initialize after Power On/Off 4. Check Encoder Sensor CS8 BRKT 5. Check CS8 Sensor Cable 6. Change Main Motor Encoder Slit Sensor CS8
40031	(INITIAL / DISPENSE) SOLENOID ECHO Error
4003100	Failed in checking the reject gate solenoid echo
4003200	Failed in checking the present gate solenoid echo
4003300	Check sum error (No information is set)	1. Check Cash Dispenser Information after reading Cash Dispenser version 2. Initialize 3. Initialize after executing Cash Dispenser Information Set(‘P’) Command 4. Change Cash Dispenser B/D
4003400	Error of two sheets detecting sensor(CS5_1) for initializing	1. Check CS5_1 Sensor Cable 2. Check second Dip Switch in Cash Dispenser B/D 3. Change CS5_1 Sensor
40036	Detect CS13 before initialization.
4003600	Error of CS 2, CS13 / LS2 sensor during initialization	1.Remove a jammed note in CS13 / LS2 sensor. 2.Replace CS13 / LS2 sensor.
4003700	Error of 2 sheets detecting sensor (CS5_1 / CS5_2) for dispensing	1. Check Cash Dispenser Board Segment 2. Initialize 3. Read data of ‘Read Double Sensor’ Command
4003800	Error in checking SRAM
40039	(INITIAL / DISPENSE) Solenoid Operation Error before motor activation
4003900	Gate operation sensor (CS3 / LS8) error before initial recovery	1. Initialize after removing notes or dust over Gate 2. Check CS3 / LS8 Sensor BKRT 3. Check CS3 / LS8 Sensor Cable 4. Exchange Sensor after abnormal operating CS3 / LS8 Gate detecting Sensor 5. Replace Reject
4003A00	When more than 5 sheets of cash dispensing is required during a test	1. Check command that Cash Dispenser is received 2. Check Cash Dispenser EP ROM Version or specification
4003B00	When CS15A or CS 15B sensor is detected as dark after initial recovery	1. Remove notes or dust on CS15A Sensor 2. Check CS15A Sensor Cable 3. Exchange Sensor after abnormal operating CS15A Sensor
40040	(DISPENSE) Reboot 5 or more times due to cassette separation
4004000	Cassette is removed during dispensing	1. Check the cassette catcher 2. Set the cassette properly
40041	(DISPENSE) Reboot 12 or more times
4004100	Error if re-driving is over 5 times during separated rejection	1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Check dust existing in CS5 Sensor Guide 5. Check dust existing in Main Motor Encoder Slit 6.
40042	(DISPENSE) The dispensed number of notes is less than requested.
4004200	In case the number of notes detected outlet sensor(CS13 / LS2) is less than the number of required notes	1. Check notes dispensed and rejected 2. Remove notes jammed in CDU 3. Remove dust in CS13 / LS2 Sensor 4. Exchange sensor after abnormal operating CS13 / LS2 Sensor
40043	(DISPENSE) Reject more than 40 sheets.
4004300	Error if total reject is more than 20 sheets	1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. Check dust in existence CS5 Sensor Guide 5. Check notes index value
4004400	Error if continuous 5 times are rejected	1. Check notes in Reject Box 2. Rearrange notes in Cassette 3. Check dust in Main Motor Encoder Slit 4. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. Exchange CS8 Encoder Slit Sensor
40045	(DISPENSE) The dispensed number of notes is more than requested during/after operation
4004500	In case the number of notes detected outlet sensor(CS13 / LS2) is more than required notes	1. Check notes dispensed and rejected 2. Remove dust in CS13 / LS2 Sensor 3. Exchange sensor after abnormal operating CS13 / LS2 Sensor
4004600	Program error(Separated rejection)	1. Initialize after Reset Power 2. Upgrade Cash Dispenser Firmware or re-download 3. Exchange Cash Dispenser B/D
40047	(DISPENSE) Reboot 5 or more times due to miss pick up
4004700	1 cassette mis-feed error (Separated rejection)	1. Check notes in 1 Cassette 2. Check Sensor(CS6) Poll 3. Check jam in 1 cassette and reload 4. Remove dust in CS1A, CS1B Sensor 5. Exchange 1 cassette box when there are many error
4004800	Error if the number of dispensed notes is not matched to the requested	1. Check CS13 sensor (note jam and dust) 2. Replace CS13 sensor
40049	(DISPENSE) Received the number of requirement by “0”.
4004900	Error to dispense 0 sheets to be required (Separated rejection	1. Check received command 2. Check communication cable 3. Check Cash Dispenser Firmware Version
4004A	(DISPENSE) Jam during dispensing.
4004A00	Error of note jam (Separated rejection)	1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor 3. Install after rearranging notes in cassette
4004B00	Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection	1. Check state of notes in reject box 2. Rearrange notes in cassette 3. Check Index of notes 4. Check foreign objects in the main motor encoder slit 5. Replace the CS8 encoder slit sensor
4004C00	In case the number of notes detected outlet sensor(CS13/ LS2) is more than that of notes detected on CS1A,B sensor	1. Check CS1 sensor 2. Reconnect CS1 sensor
4004D	(DISPENSE) Cassette separation before operation.
4004D00	Error of being removed 1st cassette before separate rejection	1. Set cassette #1 correctly 2. Check the catcher inside cassette #1 guide
4000.00	Error of being removed 2nd cassette before separate rejection	1. Set cassette #2 correctly 2. Check the catcher inside cassette #2 guide
40051	(DISPENSE) Received the required number of notes 150 or more.
4005100	Received a request for over 50 notes dispensing on the Cash Dispenser from the upper unit.	1. Check the Cash Dispenser received command 2. Check the abnormal communication cable. 3. Check the Cash Dispenser firmware version and refer to specifications.
4005200	The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B)	1. Remove the remaining notes at a sensor in front of the CST 2. Realign notes in the cassette 3. Check abnormal clutch. 4. Check abrasion of the cassette box pick unit.
4005300	Error for the double note detection during separation.
4005400	Cash Dispenser EP Program Error during dispense operation (failed table search)	1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser B/D
40055	(DISPENSE) Detect CS13 during constant speed of motor / CS13 Jam during dispensing.
4005500	Timeout due to note’s length error passed through the CS13 / LS2 during dispense operation	1. Remove a jammed note between the tray and Cash Dispenser 2. Remove a jammed note at the position of the CS13 / LS2 sensor 3. Remove a dust on the CS13 / LS2 sensor
40056	(DISPENSE) Solenoid Error during dispensing.
4005600	Abnormal operation of the gate solenoid during dispense operation.	1. Remove a jammed note on the gate 2. Remove notes in the reject box and remount the reject box 3. Check if the CS3 / LS8 sensor bracket is bended. 4. Check if the CS3 / LS8 sensor cable is Disconnected (CN10 #9~10)
4005700	Cash dispenser configuration error	1. Replace cash dispenser PCB 2. Reconfigure cash dispenser setup data
4005800	Retract box position error during command reserved operation	1. Mount the retract box or open the box cover 2. Check if CS62 sensor poll is abnormal 3. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2).
4005900	Initial jam time error	1. Remove jammed notes 2. Clean the sensors (CS1~CS15) in cash dispenser
4005B00	2 Cassette Miss Feed Error (Fail to reject bill separately.)
4005D00	Continuously detected 2 notes for three times or more during dispense operation	1. Check notes’ status in the reject box 2. Realign notes in the cassette 3. Check foreign objects at the position of the CS5 Sensor Guide 4. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12,
4006000	Something is detected in C31AB sensor before dispensing bills from 3rd cassette.
4006100	Something is detected in C31AB sensor before dispensing bills.
4006200	Bills are remained in CS1AB sensor after dispensing bills.
4006300	Bills are remained in CS31AB sensor after dispensing bills
4006A00	CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.
4006B00	Something is detected on CS31A, CS31B sensor during initialization
4007000	Something is detected on CS41AB sensor before dispensing bills from fourth cassette.
4007200	Something is detected on CS41AB sensor during dispensing bills.
4007300	Bills is remained in CS41AB sensor after dispensing bills.
4007A00	CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.
4007B00	Something is detected on CS41A, CS41B sensor in initialization
4007C00	Missfeed error in 4th cassette
4007D00	Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed.
4008000	Something is detected on CS15AB sensor before dispensing operation
4008100	Something is detected in C15AB sensor during dispensing operation
4008200	Bill is remained in CS15AB sensor after dispensing operation
40088	(DISPENSE) Dispense the notes on the state of unsupported denomination setting.
4008F00	CS13 sensor detects a bill with hole during dispensing
40090	Decryption Error / Key Error
40091	Receive CMD except certification on the status of non-certification.
40092	Encryption Chip Communication Error
40093	0xC1 Command Execution Error (Certification Fail)
40094	0xC2 Command Execution Error (Certification Fail)
4009A00	CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.
4009D00	Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed.
4009F00	3 cassette miss feed error
400AC00	Something is detected on CS2 sensor after dispense operation
400BC00	Communication error – Command Length doesn’t match.
400BD	(Set CDU Info) CDU Type Setting Error
400BE	(DISPENSE) Jam on the transport during operation (CS4 A/B Dark)
400BE00	Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close
400BF	(Initialize, Dispense) No Encoder Signal 150ms or more during operation.
400C100	Cassette Jam during dispense operation (1 CST Encoder Error).	1.Remove a jammed note in 1 Cassette. 2.Replace 1 cassette box when multiple errors occur.
400C200	Cassette Jam during dispense operation (2 CST Encoder Error).	1.Remove a jammed note in 2 Cassette. 2.Replace 2 cassette box when multiple errors occur.
400C300	Cassette Jam during dispense operation (3 CST Encoder Error).	1.Remove a jammed note in 3 Cassette. 2.Replace 3 cassette box when multiple errors occur.
400C400	Cassette Jam during dispense operation (4 CST Encoder Error).	1.Remove a jammed note in 4 Cassette. 2.Replace 4 cassette box when multiple errors occur.
400C6	Detect CS13 during initialization.
400C600	Error of CS 2, CS13 sensor during initialization	1.Remove a jammed note in CS13 sensor. 2.Replace CS13 sensor.
400C700	Something is detected on CS12 sensor during dispensing bills or initialization.
400C800	Something is detected on CS14 sensor during dispensing bills or initialization.
400C900	Something is detected on CS14 sensor after dispense operation
400CC	(DISPENSE) Detect CS1A, CS1B just before reset.
400CC00	Bill is remained on the sensor in front of cassette during resetting.
400D000	Bills are passed on CS13~CS12 sensor -Timeout[Jam].
400D100	Bills are passed on CS12~CS14 sensor -Timeout[Jam].
400D7	DIP Switch Setting Error
400FF00	Bill jam	1. Remove the jammed notes 2. Initialize
4DN0000	Cash Dispenser communication failure during sending command to cash dispenser	1. Do RESET at Operator Function 2. Reboot ATM
4DN0100	Cash Dispenser communication failure during receiving command to cash dispenser	1. Do RESET at Operator Function 2. Reboot ATM
4DN8100	Communication error of Shutter
8216091	Cash jammed on Cash Dispenser	1. Remove jammed notes on Cash Dispenser return path 2. Remove dust in CS1~CS4 sensor
9712000	Failed to create file	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712100	Failed to read file	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712200	Failed to write file	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712300	Failed to close file	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712400	Failed to delete file	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712500	Failed to copy file	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9712600	Failed to create directory	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719000	Failed to execute an extra command in the status of Cash Unit Exchange	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719100	In case of not being the status of Cash Unit Exchange out of End Exchange	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719200	In case of carrying out Cash In Start command at two times	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719300	In case of not being the status of Cash In out of End Cash In	1. Reboot ATM 2. Reinstall software 3. Replace hard disk drive
9719400	Invalid Cash Unit ID	Reconfigure cash dispenser setup data
9719500	Invalid Cash Unit number	Reconfigure cash dispenser setup data
9719600	The abnormal of the number of Cash Unit	Reconfigure cash dispenser setup data
9719700	No. of dispensed notes that software counts is not matched to it cash dispenser responded	1. Initialize after resetting the power 2. Upgrade the Cash Dispenser firmware or download software again 3. Replace the Cash Dispenser B/D
971A000	Invalid denomination	Reconfigure denomination at supervisor mode
971A100	Invalid currency	Reconfigure currency at supervisor mode
971A200	CASSETTE OFF POSITION”. Not dispensable	1. Reconfigure denomination 2. Reconfigure currency
971A300	In case the number of bills dispensed exceeds the maximum dispensing bill	1. Check cash dispenser driver (CDM SP) version 2. Reconfigure the maximum dispensable count
971A400	In case the number of coins dispensed exceeds the maximum dispensing coin	1. Check coin dispenser driver version 2.Reconfigure the maximum dispensable count
971A500	Invalid mix number	1. Reconfigure cash dispenser at supervisor mode
971A600	In case automatic Retry of SP fails 3 times
971A700	There is no setting information about automatic Retry standard
971B000	In case of being executed Reject or Retract command without being the bills in stacker.	1. Check a dust in stacker 2. Reconfigure the maximum dispensable count
971C000	Not supported command	Reinstall software
971D100	Partial dispense	1. Check the replenished amount and replenish 2. Check the notes in cassette #1
971D200	Partial dispense from cassette #2	1. Check the replenished amount and replenish 2. Check the notes in cassette #2
971D300	Partial dispense from cassette #3	1. Check the replenished amount and replenish 2. Check the notes in cassette #3
971DX00	In case partial bills dispensed by dispensing demand when Partial Dispense option is on. ? “X” means cassette number.
9740000	Cash Dispenser communication failure during COM port open	1. Do RESET at Operator Function 2. Reboot ATM
9740101	In case incorrect cassette type is set.
9740102	In case nonexistent Note Index is set.
9741100	When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741400	When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor.)
9741800	When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor.)
9742100	When sensing CS21A,B Dark (, 400FF00 is subdivided by location of sensor.)
9742800	When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor.)
9743B00	When sensing CS15A,B Dark (, 400FF00 is subdivided by location of sensor.)
9744700	Cash picking-up fail while cash in cassette #1 is enough	1. Check bill jam or no note in cassette #1 2. Check cash dispenser
9745B00	Cash picking-up fail while cash in cassette #2 is enough	1. Check bill jam or no note in cassette #2 2. Check cash dispenser
9746B00	When sensing CS31A,B Dark (, 400FF00 is subdivided by location of sensor.)
9747B00	When sensing CS41A, B Dark (, 400FF00 is subdivided by location of sensor.)
9747C00	Cash picking-up fail while cash in cassette #4 is enough	1. Check bill jam or no note in cassette #2 2. Check cash dispenser
974FF00	When sensing bills in the Stacker (, 400FF00 is subdivided by location of sensor.)
9749F00	Cash picking-up fail while cash in cassette #3 is enough	1. Check bill jam or no note in cassette #2 2. Check cash dispenser
97914XX	DEV_Cash Dispenser Time over	1. Reboot ATM 2. Call your attendant
97924XX	DEV_Cash Dispenser FATAL ERROR (WARNING)	1. Reboot ATM 2. Call your attendant
9799499	DISPENSER COUNT ERROR	Check the sensor on cash dispenser
C004F00	The Number of dispensed notes does not match	1. Check the number of dispensed notes. 2. Perform a test on the Cash Dispenser Unit.
D030000	Modem is not responding	Check the modem controller.
D030100	The target call address has call blocking enabled.	1. Check modem cable 2. Contact to technician support team
D030200	The specified terminal identifier is invalid.	1. Check modem cable 2. Contact to technician support team
D030300	All call appearances on the specified address are currently in use.	1. Check modem cable 2. Contact to technician support team
D030400	The disable address parameter contains dialing control characters that are not processed by the service provider.	1. Check modem cable 2. Contact to technician support team
D030500	The specified country/region code is invalid.	1. Check modem cable 2. Contact to host and phone company
D030600	The operation failed for an unspecified or unknown reason.	Contact to technician support team
D030700	Insufficient resources to complete the operation	Contact to technician support team
1030100	DEV_PIN (Key data error from host)	Contact to host
2000400	Vault door open	Close the vault door. Check door switch.
9701010	Failed to connect communication between SP of PIN and EP of one	Check if communication cable or COM port is not connected
9701012	Failed to deliver to data of EPP’s SP	Check if communication cable or COM port is not connected
9701016	Received data time out of EPP	Check if communication cable or COM port is not connected
9701017	Delivered data time out of EPP	Check if communication cable or COM port is not connected
9701031	Failed to read Register of EPP	Reboot ATM
9701040	Failed to produce Thread of EPP	Reboot ATM
9701060	Failed to create buffer	Reboot ATM
9701111	BCC error of EPP	Check BCC logic of EPP
9701151	EPP is down when it receives an ‘Get Status’ command	1. Reboot ATM 2. Replace pinpad
9701152	EPP is down when it receives an ‘Clear Func Key’ command	1. Reboot ATM 2. Replace pinpad
9722020	File Open Error	1. Reboot ATM 2. Call your attendant
9722060	Memory Allocate Error (PrintForm Allocate IndexBuffer Fail)	1. Reboot ATM 2. Call your attendant
9722068	Invalid Media Name	1. Reboot ATM 2. Call your attendant
97221A2	Invalid Unit	1. Reboot ATM 2. Call your attendant
97221C1	Form is not Found	1. Reboot ATM 2. Call your attendant
97221C4	Form Name is NULL	1. Reboot ATM 2. Call your attendant
97221C5	Invalid Form	1. Reboot ATM 2. Call your attendant
97221C6	PrintForm() offset is Invalid	1. Reboot ATM 2. Call your attendant
97221C7	Invalid Form (Too many Fields)	1. Reboot ATM 2. Call your attendant
97221D1	Media is not Found	1. Reboot ATM 2. Call your attendant
97221D3	Media Overflow when form size is larger than media size	1. Reboot ATM 2. Call your attendant
97221D4	Media Name is NULL	1. Reboot ATM 2. Call your attendant
97221D5	Invalid Media (Attribute for Media definition is not proper)	1. Reboot ATM 2. Call your attendant
97221D6	Invalid Media (Area size is larger than media size)	1. Reboot ATM 2. Call your attendant
97221D7	Invalid Media (Size of Media Name is exceeded to 2048 bytes totally)	1. Reboot ATM 2. Call your attendant
972000.00	Field is not Found	1. Reboot ATM 2. Call your attendant
9720000.00	Field Error (This Field must have initial value)	1. Reboot ATM 2. Call your attendant
97200000.00	Non-Indexed value for Indexed Field	1. Reboot ATM 2. Call your attendant
972000000.00	Invalid Field	1. Reboot ATM 2. Call your attendant
9720000000.0	Invalid Field (This Field’s width is 0)	1. Reboot ATM 2. Call your attendant
9740020	Failed to create file	1. Reboot ATM 2. Call your attendant
9740025	Failed to copy file	1. Reboot ATM 2. Call your attendant
9745500	System power off while dispensing
97915XX	DEV_BRM Time over Error Code	1. Reboot ATM 2. Call your attendant
97916XX	DEV_PBM Time over Error Code	1. Reboot ATM 2. Call your attendant
97918XX	DEV_PIN Time over Error Code	1. Reboot ATM 2. Call your attendant
9791AXX	DEV_FNG Time over Error Code	1. Reboot ATM 2. Call your attendant
9791BXX	DEV_VFD Time over Error Code	1. Reboot ATM 2. Call your attendant
97925XX	DEV_BRM FATALERROR (WARNING)	1. Reboot ATM 2. Call your attendant
97926XX	DEV_PBM FATALERROR (WARNING)	1. Reboot ATM 2. Call your attendant
97928XX	DEV_PIN FATALERROR (WARNING)	1. Reboot ATM 2. Call your attendant
9792AXX	DEV_FNG FATALERROR (WARNING)	1. Reboot ATM 2. Call your attendant
9792BXX	DEV_VFD FATALERROR (WARNING)	1. Reboot ATM 2. Call your attendant
9799901	DOOR CHECK	1. Reboot ATM 2. Call your attendant
9799902	LIGHT ERROR	1. Reboot ATM 2. Call your attendant
9799903	SPL ERROR	1. Reboot ATM 2. Call your attendant
9799904	PIN ERROR	1. Reboot ATM 2. Call your attendant
9799905	SENSOR CHECK	1. Reboot ATM 2. Call your attendant
9799907	UPS ERROR	1. Reboot ATM 2. Call your attendant
9799908	SCREEN ERROR	1. Reboot ATM 2. Call your attendant
991@@91	ON TRANSACTION POWER OFF	1. Check power supply 2. Check backup battery
D000100	Error while modem initializing	Check the modem connection and the modem test.
D000200	Reversal transaction failure	Check for any CDU s and the number of notes dispensed to customer.
D000300	PIN ERROR	Transaction was denied by host
D000400	INVALID PIN	Reboot ATM
D000500	BANK UNAVAILABLE	Transaction was denied by host
D000600	CARD NOT SUPPORTED	Transaction was denied by host
D000700	INSUFFICIENT FUNDS	Transaction was denied by host
D000800	INELIGIBLE TRANSACTION	Transaction was denied by host
D000900	INELIGIBLE ACCOUNT	Transaction was denied by host
D001000	DAILY LIMIT EXCEEDED	Transaction was denied by host
D001100	UNABLE TO PROCESS	Transaction was denied by host
D001200	Invalid transaction	Check the transaction from the host and try again.
D001300	Invalid amount	Check the transaction from the host and try again.
D001400	Invalid card number	Check the transaction from the host and try again.
D001500	UNABLE TO PROCESS	Transaction was denied by host
D001600	WITHDRAWAL LIMIT ALREADY REACHED	Transaction was denied by host
D001700	INVALID AMOUNT	Transaction was denied by host
D001800	EXTERNAL DECLINE	Transaction was denied by host
D001900	SYSTEM ERROR	Transaction was denied by host
D002000	Surcharge screen should have been displayed	Check the transaction from the host and try again. Check BIN List
D002100	ROUTING LOOKUP PROBLEM	Transaction was denied by host
D002200	UNABLE TO PROCESS	Transaction was denied by host
D002300	TRANSACTION NOT SUPPORTED	Transaction was denied by host
D002400	Exceeds Issuer Withdrawal Limit	Check the transaction from the host and try again.
D003900	No Credit Account	Check the transaction from the host and try again.
D005100	Insufficient Funds	Check the transaction from the host and try again. Try Balance Inquiry
D005200	No Checking Account	Check the transaction from the host and try again.
D005300	No Savings Account	Check the transaction from the host and try again.
D005400	Expire Card	Check the transaction from the host and try again.
D005500	Incorrect Pin	Check the transaction from the host and try again.
D005700	Transaction not Permitted – Card	Check the transaction from the host and try again.
D005800	Transaction not Permitted – Terminal	Check the transaction from the host and try again.
D006100	Exceeds Withdrawal Limit	Check the transaction from the host and try again.
D007500	PIN Tries Exceeded	Check the transaction from the host and try again.
D007800	No Account	Check the transaction from the host and tr again.
D008000	Invalid Date	Check the transaction from the host and try again.
D008300	Can not Verify PIN	Check the transaction from the host and try again. Try different cards.
D008600	Can not Verify PIN	Check the transaction from the host and try again. Try different cards.
D009100	Bank Unavailable	Check the transaction from the host and try again.
D009200	System Unavailable	Check the transaction from the host and try again.
D009300	Transaction Serial Number mismatch	Check the terminal setting from the host.
D009400	Record format mismatch.	Check the terminal setting from the host.
D009500	Routing ID mismatch.	Check the terminal setting from the host.
D009600	Terminal ID mismatch.	Check the terminal setting from the host.
D009700	Response Type mismatch (Reversal)	Check the terminal setting from the host.
D009800	Response Type mismatch (Day Close)	Check the terminal setting from the host.
D009900	Response Type mismatch (Config.)	Check the terminal setting from the host.
D009A00	Response Type mismatch (Withdrawal/Balance/Transfer)	Check the terminal setting from the host.
D009B00	STX error	Check the terminal setting from the host.
D009C00	ETX error	Check the terminal setting from the host.
D009D00	FS out (after response code)	Check the terminal setting from the host.
D009E00	FS out (after retrieval reference number)	Check the terminal setting from the host.
D009F00	FS out (after system trace audit number)	Check the terminal setting from the host.
D00A000	FS out (after account balance)	Check the terminal setting from the host.
D00A100	FS out (after available balance)	Check the terminal setting from the host.
D00A200	FS out (after surcharge amount)	Check the terminal setting from the host.
D00A300	FS out (after authorization response text)	Check the terminal setting from the host.
D00A400	ETX wrong position	Check the terminal setting from the host.
D00A500	FS out (after total cash dispense amount)	Check the terminal setting from the host.
D00A600	FS out (after total non-cash dispense amount)	Check the terminal setting from the host.
D00A700	FS out (after total surcharge amount)	Check the terminal setting from the host.
D00A800	FS out (after config surcharge amount)	Check the terminal setting from the host.
D00A900	ETX out (config)	Check the terminal setting from the host.
D00AC00	Invalid data received from the host (MAC data mismatch)	Check the terminal setting from the host.
D00B000	TERMINAL ID MISMATCHED
D00B100	TRANSACTION CODE MISMATCHED
D00B200	SECOND FIELD ID CODE MISMATCHED
D00B300	FIRST DES KEY WRONG SIZE
D00B400	SURCHARGE AMOUNT WRONG SIZE
D00B500	Sequence Number MISMATCHED
D00B600	INVALID RESPONSE CODE ERROR
D00B700	Authorization Number Error
D00B800	BUSINESS DATE Error
D00B900	Transaction time Number Error
D00BA00	BUSINESS DATE Error
D00BB00	Balance amount Error
D00BC00	Actual Surcharge Error
D00BD00	Sequence Number MISMATCHED
D00BF00	BUSINESS DATE Error
D00C000	Settlement Error
D00C100	Host Mac result error	Check the key mode and MAC value
D00C200	ATM Mac result error	Check the key mode and MAC value
D011100	REVERSAL DECLINED
D022200	PIN CHANGE DECLINED
D100000	No connection	1. Check phone number 2. Check modem cable 3. Contact phone company
D110000	Cannot receive ENQ from the host	1. Check phone number 2. Check modem cable 3. Contact telephone company
D120000	Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data.	1. Check modem and modem cable connection 2. Contact telephone company
D130000	Receiving NAK more than 3 times	1. Check modem and modem cable connection 2. Contact telephone company
D140100	Disconnected by Unknown Reason	1. Check modem and modem cable connection 2. Contact telephone company
D140200	Disconnected by rejected call from remote party	Try again later.
D140300	Disconnected because the local phone was picked up	Try again later.
D140400	Disconnected by Forwarded	1. Check modem and modem cable connection 2. Contact telephone company
D140500	Disconnected by Unreachable	1. Check modem and modem cable connection 2. Contact telephone company
D140600	Disconnected by Congestion	1. Check modem and modem cable connection 2. Contact telephone company
D140700	Disconnected by Incompatible	1. Check modem and modem cable connection 2. Contact telephone company
D140800	Disconnected by un-known reason	1. Check modem and modem cable connection 2. Contact telephone company
D140900	Disconnected by Bad Address	1. Check modem and modem cable connection 2. Contact telephone company
D141000	Disconnected by Unavailable	1. Check modem and modem cable connection 2. Contact telephone company
D150000	1. Modem dial connection time-out (while dialing the modem). 2. No response from host for 60 seconds.	1. Check modem and modem cable connection 2. Contact telephone company
D160100	Disconnected by Bad Address	1. Check modem and modem cable connection 2. Contact telephone company
D160200	Disconnected by Unavailable	1. Check modem and modem cable connection 2. Contact telephone company
D160300	Disconnected by Out of Order	1. Check modem and modem cable connection 2. Contact telephone company
D170000	No carrier (while sending/receiving data after dial connection)	Check host.
D170100	No Carrier during ENQ data receive from host	Check host.
D170200	No Carrier before sending data send to host	Check host.
D170300	No Carrier during sending data send to host	Check host.
D170400	No Carrier during ACK/NAK data send to host	Check host.
D170500	No Carrier during ACK/NAK data receive from host	Check host.
D170600	No Carrier during receiving data	Check host.
D170700	NAK retry error.	1. Check modem and modem cable connection 2. Contact telephone company
D170800	Send retry error	1. Check modem and modem cable connection 2. Contact telephone company
D170900	Modem initialize fail	Check modem
D171000	Modem Comport Failed	Check modem
D180000	No Dial Tone(in Modem dial connection)	Check telephone line connection. Test Modem.
D190000	No Answer	Contact telephone company (Check telephone line connection. Check phone number.)
D200000	Dial(Line) busy	Try again later. Check phone number.
D210000	Time out(30sec.) for initializing modem before Modem Dial connecting	Check telephone line connection. Test Modem.
D220000	not receiving EOT from HOST	Check telephone line connection. Test Modem. Check host.
D230000	No response from Host – Dialing time out to Host	Check telephone line connection. Test Modem. Check phone number.
D250000	Cannot connect to the host	Check telephone line connection
D251000	Timeout while Sending	Check telephone line connection
D251100	Communication error while Sending	Check telephone line connection
D251200	Socket error while Sending	Check telephone line connection
D251300	Timeout while Receiving	Check telephone line connection
D251400	Communication error while Receiving	Check telephone line connection
D251500	Socket Error while Receiving	Check telephone line connection
D320000	No response from Host/Dialing time out to Host	Check telephone line connection
D320100	Outbound call is aborted	Check telephone line connection. Test Modem.
D320200	Fail to dial out	Check telephone line connection. Test Modem.
D320300	No Line Reply
D320400	Get Line ID Failed
D320500	Modem Comport Failed
D320600	Call Failed
D320700	No Answer
D320800	Modem Call Other Error
D410000	CRC Mismatch	Check telephone line connection
D410100	No CRC Received	Make sure that the host i using CRC T
DA0xxx0	Host Denial Error	Refer to for organization
DA(0)00300	PIN ERROR	Transaction was denied by host
DA(0)00400	INVALID PIN	Reboot ATM
DA(0)00500	BANK UNAVAILABLE	Transaction was denied by host
DA(0)00600	CARD NOT SUPPORTED	Transaction was denied by host
DA(0)00700	INSUFFICIENT FUNDS	Transaction was denied by host
DA(0)00800	INELIGIBLE TRANSACTION	Transaction was denied by host
DA(0)00900	INELIGIBLE ACCOUNT	Transaction was denied by host
DA(0)01000	DAILY LIMIT EXCEEDED	Transaction was denied by host
DA(0)01100	UNABLE TO PROCESS	Transaction was denied by host
DA(0)01200	Invalid transaction	Check the transaction from the host and try again.
DA(0)01300	Invalid amount	Check the transaction from the host and try again.
DA(0)01400	Invalid card number	Check the transaction from the host and try again.
DA(0)01500	UNABLE TO PROCESS	Transaction was denied by host
DA(0)01600	WITHDRAWAL LIMIT ALREADY REACHED	Transaction was denied by host
DA(0)01700	INVALID AMOUNT	Transaction was denied by host
DA(0)01800	EXTERNAL DECLINE	Transaction was denied by host
DA(0)01900	SYSTEM ERROR	Transaction was denied by host
DA(0)02000	Surcharge screen should have been displayed	Check the transaction from the host and try again. Check BIN List
DA(0)02100	ROUTING LOOKUP PROBLEM	Transaction was denied by host
DA(0)02200	UNABLE TO PROCESS	Transaction was denied by host
DA(0)02300	TRANSACTION NOT SUPPORTED	Transaction was denied by host
DA(0)03900	No Credit Account	Check the transaction from the host and try again.
DA(0)05100	Insufficient Funds	Check the transaction from the host and try again. Try Balance Inquiry
DA(0)05200	No Checking Account	Check the transaction from the host and try again.
DA(0)05300	No Savings Account	Check the transaction from the host and try again.
DA(0)05400	Expire Card	Check the transaction from the host and try again.
DA(0)05500	Incorrect Pin	Check the transaction from the host and try again.
DA(0)05700	Transaction not Permitted – Card	Check the transaction from the host and try again.
DA(0)05800	Transaction not Permitted – Terminal	Check the transaction from the host and try again.
DA(0)06100	Exceeds Withdrawal Limit	Check the transaction from the host and try again.
DA(0)07500	PIN Tries Exceeded	Check the transaction from the host and try again.
DA(0)07800	No Account	Check the transaction from the host and try again.
DA(0)08000	Invalid Date	Check the transaction from the host and try again.
DA(0)08300	Can not Verify PIN	Check the transaction from the host and try again. Try different cards.
DA(0)08600	Can not Verify PIN	Check the transaction from the host and try again. Try different cards.
DA(0)09100	Bank Unavailable	Check the transaction from the host and try again.
DA(0)09200	System Unavailable	Check the transaction from the host and try again.
DA(0)09300	Transaction Serial Number mismatch	Check the terminal setting from the host.
DA(0)09400	Record format mismatch.	Check the terminal setting from the host.
DA(0)09500	Routing ID mismatch.	Check the terminal setting from the host.
DA(0)09600	Terminal ID mismatch.	Check the terminal setting from the host.
DA(0)09700	Response Type mismatch (Reversal)	Check the terminal setting from the host.
DA(0)09800	Response Type mismatch (Day Close)	Check the terminal setting from the host.
DA(0)09900	Response Type mismatch (Config.)	Check the terminal setting from the host.
DA(0)09A00	Response Type mismatch (Withdrawal/Balance/Transfer)	Check the terminal setting from the host.
DA(0)09B00	STX error	Check the terminal setting from the host.
DA(0)09C00	ETX error	Check the terminal setting from the host.
DA(0)09D00	FS out (after response code)	Check the terminal setting from the host.
DA(0))09E00	FS out (after retrieval reference number)	Check the terminal setting from the host.
DA(0)09F00	FS out (after system trace audit number)	Check the terminal setting from the host.
DA(0)0A000	FS out (after account balance)	Check the terminal setting from the host.
DA(0)0A100	FS out (after available balance)	Check the terminal setting from the host.
DA(0)0A200	FS out (after surcharge amount)	Check the terminal setting from the host.
DA(0)0A300	FS out (after authorization response text)	Check the terminal setting from the host.
DA(0)0A400	ETX wrong position	Check the terminal setting from the host.
DA(0)0A500	FS out (after total cash dispense amount)	Check the terminal setting from the host.
DA(0)0A600	FS out (after total non-cash dispense amount)	Check the terminal setting from the host.
DA(0)0A700	FS out (after total surcharge amount)	Check the terminal setting from the host.
DA(0)0A800	FS out (after config surcharge amount)	Check the terminal setting from the host.
DA(0)0A900	ETX out (config)	Check the terminal setting from the host.
DA(0)0AC00	Invalid data received from the host (MAC data mismatch)	Check the terminal setting from the host.
DA(0)0B000	TERMINAL ID MISMATCHED
DA(0)0B100	TRANSACTION CODE MISMATCHED
DA(0)0B200	SECOND FIELD ID CODE MISMATCHED
DA(0)0B300	FIRST DES KEY WRONG SIZE
DA(0)0B400	SURCHARGE AMOUNT WRONG SIZE
DA(0)0B500	Sequence Number MISMATCHED
DA(0)0B600	INVALID RESPONSE CODE ERROR
DA(0)0B700	Authorization Number Error
DA(0)0B800	BUSINESS DATE Error
DA(0)0B900	Transaction time Number Error
DA(0)0BA00	BUSINESS DATE Error
DA(0)0BB00	Balance amount Error
DA(0)0BC00	Actual Surcharge Error
DA(0)0BD00	Sequence Number MISMATCHED
DA(0)0BF00	BUSINESS DATE Error
DA(0)0C000	Settlement Error
DA(0)0C100	Host Mac result error	Check the key mode and MAC value
DA(0)0C200	ATM Mac result error	Check the key mode and MAC value
DA(0)11100	REVERSAL DECLINED
DA(0)22200	PIN CHANGE DECLINED
F000100	Number of Bill is not inputted	Enter number of bill. (required)
F000200	Parameter is not properly set (Surcharge Owner)	Enter surcharge owner. (required)
F000300	Parameter is not properly set (Surcharge Amount)	Enter surcharge amount. (required)
F000400	Parameter is not properly set (Adver. Text refreshing timer)	Enter A text refresh timer. u
F000500	Parameter is not properly set (Advertisement text)	Enter Ad text.
F000600	Parameter is not properly set (Dispense limit)	Enter Dispense limit.
F000700	Parameter is not properly set (Denomination)	Enter Denomination. (required)
F000800	Parameter is not properly set (Fast Cash)	Enter Fast Cash amount.
F000900	Master Key Index invalid	Check Master key index.
F000A00	Master Key empty	Enter Master key. (required)
F000B00	Host Phone Number is not inputted	Enter Host phone number. (required)
F000C00	Error Retry Timer is not inputted	Enter Retry timer.
F000D00	RMS Password is not inputted in RMS Enable	Enter RMS password.
F000E00	RMS Phone Number is not inputted in RMS Enable	Enter RMS phone number.
F000F00	Terminal Number is not inputted	Enter Terminal number. (required)
F001000	Routing ID is not inputted	Enter Routing ID. (required)
F001100	Master Key Serial Number is not inputted	Enter Master key serial number.
F001200	Non-Cash Type text is not inputted	Enter Non-cash type text.
F001300	Parameter is not properly set	Check proper parameters in setting.
F001400	NVRAM Failure	Try to clear NVRAM
F001500	ATM Serial No. Empty	Enter ATM serial number. (required)
F001600	Default master password was not changed
F001F00	Machine serial number is not set	Check serial number. 2. Set serial number.
F002F00	Host type is not set	Check host type. 2. Set host type.
F003F00	Communication ID invalid (only triton)	Contact to technician support team .
F004F00	EPP(Pinpad) key mode is invalid	1. Check modem cable 2. Contact to technician support team
F005F00	Denomination is invalid	1. Check modem cable 2. Contact to technician support team
F006F00	Failed Host Connection!	1. Check Host Connection. 2. Contact to technician support team.
F007F00	Invalid Exchange Rate	Download the exchange rate from RMS
F00FF00	Failed to write Journal	1.Back up journal to thumb drive 2.Clear journal 3.Reboot ATM
FFFFFFF	NVRAM is broken	1. Reset Master Password 2. Clear NVRAM
POWERAB	UPS ABNORMAL	Check UPS
POWERAC	POWER OUT OR AC OFF	Check AC power status and environment
POWERBA	BATTERY LOW	1. Check AC power status and environment 2. Check UPS
SDN0100	Service Panel (SPL) communication error	Check the cables and connections.

Источник

Error Code

Message

Resolution

Dark light sensor test error (CS11A, CS11B, CS4) during initializing.

Check if each sensor is mounted.
If error occurs when checking CS11A cable operation, replace a sensor.
If error occurs when checking CS11B cable operation, replace a sensor.
If error occurs when checking CS4 cable operation, replace a sensor.

4000

Error of being removed 2nd cassette before separate rejection

4004

Error of being removed 2nd cassette before separate rejection

Set cassette #2 correctly
Check the catcher inside cassette #2 guide

20001

Unable to load a cassette.

Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser.

20002

Low cash.

Replenish the cash-if using less than 75 bills, disable the ÒLow Cash WarningÓ in the Transaction Setup Menu.

20003

Reject Bin full.

Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnÕt help, check AP, BIOS and CDU ROM versions.

20004

Vault Door is open.

Close the vault door. Check door switch.

20005

Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization.

Check Cash Dispenser Unit information.
check battery back-up SRAM.

20010

Receipt paper jam

Remove any jammed paper from the printer.

20011

TPH Headup Lever Open

Check Headup Lever.

20012

Receipt printer feed plate open

Close the feed plate.

20013

Out of receipt (Receipt paper empthy)

Replenish the receipt paper.

20014

Receipt printer head overheated before printing

Check the printer head and change if necessary.

20015

The feed lever of the recipt printer is open. It was detected that the feed lever was open before ther receipt printer started to operate.

Clear jammed notes or call your service personnel.

20016

Note detected in stacker (shutter or presenter type)

Clear any notes from the stacker.

20101

Receipt printer lever opened

Close the lever of print head completely

20102

Receipt printer head overheated

Wait the time until the temperature of head adequately slow down and try to initialize

20103

Receipt paper jam

Remove jammed paper between printer head and rollers

20104

Receipt paper empty

Replenish receipt paper
Check the status of sensor and its connector

20105

Receipt paper setting error

Check the status of setting paper
Check the status of sensor and its connector

20106

Command is received while doing self-test

After terminating self-test and initialize receipt printer

20107

No receipt paper

Replenish receipt paper in paper charger
Check the status of Near End sensor and its connector

20108

Receipt paper cutting error

Check the Cutter module
Check if printer head lever is properly close

20109

No sensing black mark (dark sensor)

Check the status of Black mark sensor
Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)

20215

Sensor detects note in delivery path before CDU dispenses

Remove note from the CDU delivery path.

20801

Receipt printer lever opened

Close the lever of print head completely

20802

Receipt printer head overheated

Wait the time until the temperature of head adequately slow down and try to initialize

20803

Receipt paper jam

Remove jammed paper between printer head and rollers

20804

Receipt paper empty

Replenish receipt paper
Check the status of sensor and its connector

20805

Receipt paper setting error

Check the status of setting paper
Check the status of sensor and its connector

20806

Command is received while doing self-test

After terminating self-test and initialize receipt printer

20807

No receipt paper

Replenish receipt paper in paper charger
Check the status of Near End sensor and its connector

20808

Receipt paper cuttimg error

Check the Cutter module
Check if printer head lever is properly close

20809

No sensing black mark (dark sensor)

Check the status of Black mark sensor
Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)

21315

CS4 sensor detects note in delivery path befoe CDU dispenses

Remove note from the CDU delivery path.

40000

Cash Dispenser(CDU) received the undefined command from AP software

Get the trace file and log files in D:trace
Call your attendant

40011

Notes are detected on tray(CS2 Sensor) before dispensing

Remove notes on CS2 sensor
Clean CS2

40012

CS3 Dark detection during initializing or Dispense reserved operation

Remove the remaining notes or foreign objects on the gate
Check if the CS3 sensor bracket is bended.
Check if the CS3 sensor cable is disconnected4. Exchange a sensor after abnormal operating CS3 Gate detecting sensor.

40013

CS2 and CS3 Dark detection during initializing or dispense reserved operation

The same as #40011 and #40012 error handling

40014

CS4A sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS4A

40015

CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS2 and CS4A

40016

CS3 and CS4A Dark detection during initializing or dispense reserved operation

The same as #40011 and #40012 error handling

40017

CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation

The same as #40011, #40012 and #40014 error handling

40018

CS4B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.

40019

CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS4B

40021

CS1A sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1A

40022

CS1B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1B

40023

CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1A and CS1B

40028

CS13 sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS13

40029

CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1A and CS13

40030

Failed in checking the main motor echo

Initialize
Check Main Motor Encoder Slit
Initialize after Power On/Off
Check Encoder Sensor CS8 BRKT
Check CS8 Sensor Cable
Change Main Motor Encoder Slit Sensor CS8

40031

Failed in checking the reject gate solenoid echo

40032

Failed in checking the present gate solenoid echo

40033

Check sum error (No information is set)

Check Cash Dispenser Information after reading Cash Dispenser version
Initialize
Initialize after executing Cash Dispenser Information Set(ÔPÕ) Command
Change Cash Dispenser B/D

40034

Error of two sheets detecting sensor(CS5_1)

Check CS5_1 Sensor Cable
Check second Dip Switch in Cash Dispenser B/D
Change CS5_1 Sensor

40035

Error two sheets detecting sensor(CS5_2) for initializing

Check CS5_2 Sensor Cable
Check second Dip Switch in CDU B/D3. Change CS5_2 Sensor

40036

Error of CS 2, CS13 sensor during initialization

40037

Error of 2 sheets detecting sensor(CS5_1/CS5_2)

Check Cash Dispenser Board Segment
Initialize
Read data of ÔRead Double SensorÕ Command

40038

Error in checking SRAM

40039

Gate operation sensor (CS3) error

Initialize after removing notes or dust
Check CS3 Sensor BKRT
Check CS3 Sensor Cable
Exchange Sensor after abnormal operating CS3 Gate detecting Sensor
Replace Reject Solenoid 1

40040

Cassette is removed during dispensing

Check the cassette catcher
Set the cassette properly

40041

Error if re-driving is over 5 times during separated rejection

Check notes in Reject Box
Rearrange notes in Cassette
Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor
Check dust existing in CS5 Sensor Guide
Check dust existing in Main Motor Encoder Slit6. Check index value of notes each cassette

40042

In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes

Check notes dispensed and rejected
Remove notes jammed in CDU
Remove dust in CS13 Sensor
Exchange sensor after abnormal operating CS13 Sensor

40043

Error if total reject is more than 20 sheets

Check notes in Reject Box
Rearrange notes in Cassette
Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor
Check dust in existence CS5 Sensor Guide
Check notes index value

40044

Error if continuous 5 times are rejected

Check notes in Reject Box
Rearrange notes in Cassette
Check dust in Main Motor Encoder Slit
Remove dust in CS15AB, CS31AB,CS1AB Sensor
Exchange CS8 Encoder Slit Sensor

40045

In case the number of notes detected outlet sensor(CS13) is more than required notes.

Check notes dispensed and rejected
Remove dust in CS13 Sensor
Exchange sensor after abnormal operating CS13 Sensor

40046

Program error(Separated rejection)

Initialize after Reset Power
Upgrade Cash Dispenser Firmware or Re-download
Exchange Cash Dispenser B/D

40047

1 cassette misfeed error (Separated rejection)

Check notes in 1 Cassette
Check Sensor(CS6) Poll
Check jam in 1 cassette and reload
Remove dust in CS1A, CS1B Sensor
Exchange 1 cassette box when there are many errors

40049

Error to dispense 0 sheets to be required(Separated rejection)

Check received command
Check communication cable
Check Cash Dispenser Firmware Version

40051

Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.

Check the Cash Dispenser received command
Check the abnormal communication cable.
Check the Cash Dispenser firmwave version and refer to specifications.

40052

The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B)

Remove the remaining notes at a sensor in front of the CST
Realign notes in the cassette
Check abnormal clutch.
Check abrasion of the cassette box pick unit.

40053

Error for the double note detection during separation.

40054

Cash Dispenser EP Program Error during dispense operation (failed table search)

Initialize after resetting the power
Upgrade the Cash Dispenser firmware or download software again
Replace the Cash Dispenser B/D

40055

Timeout due to noteÕs length error passed through the CS13 during dispense operation

Remove a jammed note between the tray and Cash Dispenser
Remove a jammed note at the position of the CS13 sensor
Remove a dust on the CS13 sensor

40056

Abnormal operation of the gate solenoid during dispense operation.

Remove a jammed note on the gate
Remove notes in the reject box and remount the reject box
Check if the CS3 sensor bracket is bended.
Check if the CS3 sensor cable is disconnected(CN10 #9~10)
Exchange a sensor after abnormal operating CS3 Gate detecting sensor.
Replace the reject solenoid 1

40057

Sum check error of note index setting value in the CDU CST of EEPROM during initializing

Read the CDU version to check CDU CST note index
Reinitialize
Initialize after executing the CDU Information Set(ÔPÕ) Command
Replace the CDU board

40058

Retract box position error during command reserved operation

Mount the retract box or open the box cover
Check if CS62 sensor poll is abnormal
Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2).

40059

Initial jam time error

40060

Something is detected in C31AB sensor before dispensing bills from 3rd cassette.

40061

Something is detected in C31AB sensor before dispensing bills.

40062

Bills are remained in CS1AB sensor after dispensing bills.

40063

Bills are remained in CS31AB sensor after dispensing bills

40070

Something is detected on CS41AB sensor before dispensing bills from fourth cassette.

40072

Something is detected on CS41AB sensor during dispensing bills.

40073

Bills is remained in CS41AB sensor after dispensing bills.

40080

Something is detected on CS15AB sensor before dispensing operation

40081

Something is detected in C15AB sensor during dispensing operation

40082

Bill is remained in CS15AB sensor after dispensing operation

40084

Failed to close the CDU shutter (failed ten times retry)

Remove foreign objects in the shutter unit.
Check the shutter motor connection cable.
Check a connection status of the TS004 and TS005 sensor.
Check the shutter camÕs rotation operation.

40085

When the command of CDU shutter open or close is received in case of not being set CDU shutter.

40087

Error failed to communicate with CDU shutter

40088

Error occurs when cassette with ID is not mounted

40089

Error occurs when the number of dispensed bills from cassette donÕt match with the number of detection by sensor

40090

Mismatched number of check sheets

Check dispensed check and reject check.
Remove a jammed note on the CDU.
Remove a dust or foreign objects on the CS13 sensor
Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting.

40091

Reject error due to check skew during check dispense operation.

Check a checkÕs status in the reject box
Remove a dust and foreign objects on the CS31AB or CS41AB sensors.
Check the CIU Module Print Head.
Realign check sheets in the check cassette box. _ Reset number of check sheets after troubleshooting.

40092

Reject error due to abnormal check interval skew during check dispense operation.

Check a checkÕs status in the reject box
Remove a dust and foreign objects on the CS31AB or CS41AB sensors.
Check the CIU Module Print Head.
Realign check sheets in the check cassette box.
Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting.

40093

Reject error due to long check sheet during check dispense operation.

The same as #40092 handling.

40094

Reject error due to short check sheet during check dispense operation.

The same as #40092 handling.

40095

Reject error due to 2 check sheetsÕ pick up during check dispense operation

The same as #40092 handling.

40096

Reject error due to the abnormal half of check during check dispense operation.

The same as #40092 handling.

40097

Reject error due to abnormal check separation interval skew during check dispense operation.

The same as #40092 handling.

40099

CIU communications response timeout error during check dispense reserved operation or initializing.

Reinitialize
Check if the CIU communications serial cable is connected.
Check if the CIU power cable is connected.

90001

Card Swipe Error.

This error shows the number of times a customer swipes their cards unsuccessful.

97120

Unable to create INI file

97121

Unable to read file

97122

Unable to write file

97123

Unable to close file

97124

Unable to delete file

97125

Unable to copy file

97126

Unable to create directory

97190

In case other command is executed in Cash Unit Exchange

97191

In case it is not eh Cash Unit Exchange

97192

Cash dispenser service is already cash in state

97193

In case it is not the status of Cash In

97194

In case the ID of cassette donÕt match

97195

In case the cassette counting donÕt match

97196

In case the number of cassette donÕt match

97197

In case the dispensed bills are different from the requested ones.

97198

In case two ID are same in cassette

97200

Failed to communicate with Receipt printer when connected to SP open

1.Check if communication cable or com port is not connected

97414

Dark light sensor error (CS4) during idle status of cash dispenser

97423

Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser

97428

Dark light sensor error (CS13) during idle status of cash dispenser

208070

Receipt paper runs out of after printing

Replenish receipt paper in paper charger
Check the status of Near End sensor and its connector

400000

Dark light sensor test error (CS31A, CS31B) during initializing.

Check if each sensor is mounted.
If an error occurs when checking the CS31A (3 CST FM B/D CN3) disconnection operation, replace a sensor.
If an error occurs when checking the CS31B(3 CST FM B/D CN3) disconnection operation, replace a sensor.
Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected.
Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)

972210

Field is not Found

Reboot ATM
Call your attendant

977010

Serial port open fail

Check Cable / Device

1030100

DEV_PIN (Key data error from host)

Contact to host

1101910

LOST CARD, DEV_MCU

1102910

LOST WITHDRAW CASH, DEV_CSH

1102920

LOST DEPOSIT CASH, DEV_CSH

1103910

LOST CARD & SLIP, DEV_MCU | DEV_SPR

1106910

LOST SLIP, DEV_SPR

1910000

Undefined error

1.Reinitialized Journal printer and check again

1910400

The error of head right position

1.After checking the head right position, try to reinitialized Journal printer and check again

1910800

The error of Paper charger sub assembly

1.Check the Paper charger and status of supplied paper

1912000

Failed to print due to shortage of CR/LF

1.Check if FFC cable is properly connected or short

1912100

Paper out when checked status of initializing

1.Check if supplied paper is running out of or occurred jam in return path

1914000

Head overheat

1.Turn off the power for a moment to slow down overheat of head and turn on the power

1914100

Paper jam error

1.Remove the jammed paper and initialize

2000100

No cassette

Insert or re-insert the cassette(s). Check cassette sensor.

2000200

Note shortage

Replenish the cassette.

2000300

Reject bin full

Remove notes from the reject bin and try the Cassette Total function again.

2000400

Vault door open

Close the vault door. Check door switch.

2000500

Cash Dispenser Unit data setting error

Check Cash Dispenser Unit information. (Currency, Denomination, etc)

2001000

Receipt paper jam

Remove any jammed paper from the printer.

2001200

Receipt printer feed plate open

Close the feed plate.

2001300

Out of receipt (Receipt paper empthy)

Replenish the receipt paper.

2001400

Receipt printer head overheated before printing

Check the printer head and change if necessary.

2001600

Note detected in stacker (shutter or presenter type)

Clear any notes from the stacker.

2010100

Receipt printer lever opened

Close the lever of print head completely

2010200

Receipt printer head overheated

Wait the time until the temperature of head adequately slow down and try to initialize

2010300

Receipt paper jam

Remove jammed paper between printer head and rollers

2010400

Receipt paper empty

Replenish receipt paper
Check the status of sensor and its connector

2010500

Receipt paper setting error

Check the status of setting paper
Check the status of sensor and its connector

2010600

Command is received while doing self-test

After terminating self-test and initialize receipt printer

2010700

No receipt paper

Replenish receipt paper in paper charger
Check the status of Near End sensor and its connector

2010800

Receipt paper cuttimg error

Check the Cutter module
Check if printer head lever is properly close

2010900

No sensing black mark (dark sensor)

Check the status of Black mark sensor
Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)

2021500

Sensor detects note in delivery path before CDU dispenses

Remove note from the CDU delivery path.

2080100

Receipt printer lever opened

Close the lever of print head completely

2080200

Receipt printer head overheated

Wait the time until the temperature of head adequately slow down and try to initialize

2080300

Receipt paper jam

Remove jammed paper between printer head and rollers

2080400

Receipt paper empty

Replenish receipt paper
Check the status of sensor and its connector

2080500

Receipt paper setting error

Check the status of setting paper
Check the status of sensor and its connector

2080600

Command is received while doing self-test

After terminating self-test and initialize receipt printer

2080700

No receipt paper

Replenish receipt paper in paper charger
Check the status of sensor and its connector

2080800

Receipt paper cutting error

Check the Cutter module
Check if printer head lever is properly close

2080900

No sensing black mark (dark sensor)

Check the status of Black mark sensor
Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark)

2131500

CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin.

Remove note from the CDU delivery path.

3000000

To shows that received command was undefined

3000100

To show command parameter error

3000200

The reception of the command that impossible to implementation

3000400

To show that error data was included in command

3000500

To show that a command, which requires the card movement, was executed before IC contacts were released from the card

3001200

To show that the Sensor is damaged or more that one card is inside ICRW.

3001000

To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways

3001100

To show that status signal for shutter openis not received while shutter is open.

3001300

To show that the card longer than 92mm is inserted into ICRW

3001400

To show that the card shorter than 78mm is inserted into ICRW

3001500

To show that data in F-ROM is damaged

3001600

To show that the card staying inside ICRW was moved up to the point where status request information change. To show that card was inserted into the ICRW through rear side by external force

3001700

To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command.

3001800

To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly.

3001900

To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command

3002000

To show that track has parity error

3002100

To show that read error has happened in Multiple magnetic read command.

3002200

To show that write error is detected through write/verify procedure.

3002300

To show that only SS,ES,LRC are contained in the track. (no retry)

3002400

To show that the card has no magnetic track(no retry)

3002500

To show that quality error(Jitter,Preamble,Postamble) has happended in write verify.

3002600

To show that the track has no SS.

3002700

To show that the track has no ES

3002800

To show that the track has no LRC error

3002900

To show that the discordance of write data has happened in write verify.

3003000

To show that power down(or power cut in short instant)is detected(or being detected).

3003100

To show that DSR signal was turned to OFF(communication is cut)

3004000

To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed.

3004100

Failure at IC Contact solenoid or sensor ICD.

3004300

Card could not be set to IC contack position/Failure at sensor PDI.

3004500

ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate.

3004600

To show that the ejected card has not been withdrawn during execution of Monitoring for removal command.

3005000

Retract counter overflow.

3005100

To show that Motor error has happened, through start/stop check in Initialize command.

3005300

To show that read error in Digital Decode Read Command.

3006000

To show that there found abnormal condition on the power-line.

3006100

The receiving error for ATR.

3006200

To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected.

3006300

In case T=1 cards, after ATR receiving, IFS exchange is failed. ICRW detects time out.

3006400

In case T=1 cards, after ATR receiving, IFS exchange is failed. ICRW detects protocol error.

3006500

HOST tried to communicate with IC card without card activation.

3006600

ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported.

3006900

ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV.

3007000

Failure at F-ROM operation.

3007100

Firmware of User program code area is wrong.

4000000

Receiving undefined command

4001100

Detecting CS2 Dark (Front Access Type:Reject box is opened.)

4001400

Detecting CS4A Dark

4001500

Detecting CS2, CS4A Dark

4001800

Detecting CS4B Dark

4001900

Detecting CS2, CS4B Dark

4002100

Detecting CS1A Dark

4002200

Detecting CS1B Dark

4002300

Detecting CS1A, CS1B Dark

4002800

Detecting CS13 Dark

4002900

Detecting CS1A, CS13 Dark

4003000

Failed in checking the main motor echo

Initialize
Check Main Motor Encoder Slit
Initialize after Power On/Off
Check Encoder Sensor CS8 BRKT5. Check CS8 Sensor Cable6. Change Main Motor Encoder Slit Sensor CS8

4003100

Failed in checking the reject gate solenoid echo

4003200

Failed in checking the present gate solenoid echo

4003300

Check sum error (No information is set)

Check Cash Dispenser Information after reading Cash Dispenser version
Initialize
Initialize after executing Cash Dispenser Information Set(ÔPÕ) Command4. Change Cash Dispenser B/D

4003400

Error of two sheets detecting sensor(CS5_1)for initializing

Check CS5_1 Sensor Cable
Check second Dip Switch in Cash Dispenser B/D3. Change CS5_1 Sensor

4003600

Error of CS 2, CS13 sensor during initialization

4003700

Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing

Check Cash Dispenser Board Segment
Initialize
Read data of ÔRead Double Sensor Command

4003800

Error in checking SRAM

4003900

Gate operation sensor (CS3) error before initial recovery

Initialize after removing notes or dust over Gate
Check CS3 Sensor BKRT
Check CS3 Sensor Cable
Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Replace Reject Solenoid 1

4004000

Cassette is removed during dispensing

Check the cassette catcher
Set the cassette properly

4004100

Error if re-driving is over 5 times during separated rejection

Check notes in Reject Box
Rearrange notes in Cassette
Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor
Check dust existing in CS5 Sensor Guide
Check dust existing in Main Motor Encoder Slit6. Check index value of notes each cassette

4004200

In case the number of notes detected outlet sensor(CS13) is less than the number of required notes

Check notes dispensed and rejected
Remove notes jammed in CDU
Remove dust in CS13 Sensor
Exchange sensor after abnormal operating CS13 Sensor

4004300

Error if total reject is more than 20 sheets

Check notes in Reject Box
Rearrange notes in Cassette
Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor
Check dust in existence CS5 Sensor Guide5. Check notes index value

4004400

Error if continuous 5 times are rejected

4004500

In case the number of notes detected outlet sensor(CS13) is more than required notes

Check notes dispensed and rejected
Remove dust in CS13 Sensor
Exchange sensor after abnormal operating CS13 Sensor

4004600

Program error(Separated rejection)

Initialize after Reset Power
Upgrade Cash Dispenser Firmware or Re-download
Exchange Cash Dispenser B/D

4004700

1 cassette misfeed error (Separated rejection)

Check notes in 1 Cassette
Check Sensor(CS6) Poll
Check jam in 1 cassette and reload
Remove dust in CS1A, CS1B Sensor
Exchange 1 cassette box when there are many errors

4004800

Error if the number of dispensed notes is not matched to the requested

Check CS13 sensor (note jam and dust)
Replace CS13 sensor

4004900

Error to dispense 0 sheets to be required(Separated rejection)

Check received command
Check communication cable
Check Cash Dispenser Firmware Version

4005100

Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit.

Check the Cash Dispenser received command
Check the abnormal communication cable.
Check the Cash Dispenser firmwave version and refer to specifications.

4005200

The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B)

Remove the remaining notes at a sensor in front of the CST
Realign notes in the cassette
Check abnormal clutch.
Check abrasion of the cassette box pick unit.

4005300

The error of double detection bills during dispense operation

4005400

Cash Dispenser EP Program Error during dispense operation (failed table search)

Initialize after resetting the power
Upgrade the Cash Dispenser firmware or download software again
Replace the Cash Dispenser B/D

4005500

Timeout due to noteÕs length error passed through the CS13 during dispense operation

Remove a jammed note between the tray and Cash Dispenser
Remove a jammed note at the position of the CS13 sensor
Remove a dust on the CS13 sensor

4005600

Abnormal operation of the gate solenoid during dispense operation.

Remove a jammed note on the gate
Remove notes in the reject box and remount the reject box
Check if the CS3 sensor bracket is bended.
Check if the CS3 sensor cable is disconnected (CN10 #9~10)
Exchange a sensor after abnormal operating CS3 Gate detecting sensor.
Replace the reject solenoid 1

4005700

Cash dispenser configuration error

Replace cash dispenser PCB
Reconfigure cash dispenser setup data

4005800

Retract box position error during comman reserved operation

Mount the retract box or open the box cover
Check if CS62 sensor poll is abnormal
Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2).

4005900

Initial jam time error

Remove jammed notes
Clean the sensors (CS1~CS15) in cash dispenser

4006000

Something is detected in C331A, CS31B sensor before dispense operation

4006100

Something is detected in C331A, CS31B sensor before dispense operation

4006200

Bills is staying in CS1A, CS1B sensor after dispense operation

4006300

Bills is staying in CS31A, CS31B sensor after dispense operation

4007000

Something is detected on CS41A, CS41B sensor before dispense operation

4007200

Something is detected on CS41A, CS41B sensor before dispense operation

4007300

Bills is staying in CS41A, CS41B sensor after dispense operation

4008000

Something is detected on CS15AB sensor before dispensing operation

4008100

Something is detected in C15AB sensor during dispensing operation

4008200

Bill is remained in CS15AB sensor after dispensing operation

7000100

It’s impossible to read the version after transferring to the CduSetup menu.

7000200

It’s impossible to read the version after CDU Setup.

7000300

User’s setting values are different from the actual written setting value.

7710891

Host line fail

Inconsistent with the message of Host

8216091

Cash jammed on Cash Dispenser

Remove jammed notes on Cash Dispenser return path
Remove dust in CS1~CS4 sensor

8217091

Card in card reader

Remove card

9701010

Failed to connect communication between SP of PIN and EP of one

Check if communication cable or COM port is not connected

9701012

Failed to deliver to data of EPPÕs SP

Check if communication cable or COM port is not connected

9701016

Received data time out of EPP

Check if communication cable or COM port is not connected

9701017

Delivered data time out of EPP

Check if communication cable or COM port is not connected

9701031

Failed to read Register of EPP

Reboot ATM

9701040

Failed to produce Thread of EPP

Reboot ATM

9701060

Failed to create buffer

Reboot ATM

9701068

MapView of File Fail in Create

Initialize Pin SP.
Call your attendant

9701070

Create Mutex Fail for SIU(Sensor)

Initialize Pin SP.
Call your attendant

9701102

COM handle is null for EPP

Initialize Pin SP.
Call your attendant

9701111

BCC error of EPP

Check BCC logic of EPP

9701150

Pinpad (EPP) is down when it receives an ‘InitializingÕ command

Reboot ATM
Replace pinpad

9701151

EPP is down when it receives an ‘Get Status’ command

Reboot ATM
Replace pinpad

9701152

EPP is down when it receives an ‘Clear Func Key’ command

Reboot ATM
Replace pinpad

9704020

Failed to create file

9704021

Failed to read file

9704022

Failed to write file

9704023

Failed to close file

9704024

Failed to delete file

9704025

Failed to copy file

9704030

Failed to create Registry

9704031

Failed to read Registry

9704032

Failed to write Registry

9704034

Failed to delete file

9704040

Failed to create Thread

9704043

Failed to terminate Thread

9704050

Failed to create Process

9704053

Failed to terminate Process

9704060

Failed to create Memory

9704061

Failed to read Memory

9704062

Failed to write Memory

9704063

Failed to close Memory

9704070

Failed to create Mutex

9704073

Failed to release Mutex

9704076

Failed to wait time out Mutex

9704080

Failed to create Event

9704086

Failed to wait time out Event

9704100

Failed to connect polling or timeout

9704101

Failed to connect polling or line error

9704102

Timeout to send polling

9704103

Failed to close polling or timeout

9704104

Failed to close polling or line error

9707012

Failed to receive data of VFD

9707082

Failed to deliver the message about Fire Event

9712000

Failed to create file

Reboot ATM
Reinstall software
Replace hard disk drive

9712100

Failed to read file

Reboot ATM
Reinstall software
Replace hard disk drive

9712200

Failed to write file

Reboot ATM
Reinstall software
Replace hard disk drive

9712300

Failed to close file

Reboot ATM
Reinstall software
Replace hard disk drive

9712400

Failed to delete file

Reboot ATM
Reinstall software
Replace hard disk drive

9712500

Failed to copy file

Reboot ATM
Reinstall software
Replace hard disk drive

9712600

Failed to create directory

Reboot ATM
Reinstall software
Replace hard disk drive

9719000

Failed to execute an extra command in the status of Cash Unit Exchange

Reboot ATM
Reinstall software
Replace hard disk drive

9719100

In case of not being the status of Cash Unit Exchange out of End Exchange

Reboot ATM
Reinstall software
Replace hard disk drive

9719200

In case of carrying out Cash In Start command at two times

Reboot ATM
Reinstall software
Replace hard disk drive

9719300

In case of not being the status of Cash In out of End Cash In

Reboot ATM
Reinstall software
Replace hard disk drive

9719400

Invalid Cash Unit ID

Reconfigure cash dispenser setup data

9719500

Invalid Cash Unit number

Reconfigure cash dispenser setup data

9719600

The abnormal of the number of Cash Unit

Reconfigure cash dispenser setup data

9719700

No. of dispensed notes that software counts is not matched to it cash dispenser responded

Initialize after resetting the power
Upgrade the Cash Dispenser firmware or download software again
Replace the Cash Dispenser B/D

9720000

Receipt printer communication error during SP opening

Check if communication cable or COM port is not connected

9721010

Failed to connect communication

Check if communication cable is properly connected or right status by test machine

9721012

Failed to deliver data to control electronics

Check if communication cable is properly connected or right status by test machine

9721016

Failed to receive data from control electronics

Check if communication cable is properly connected or right status by test machine

9721040

Failed to produce Thread

9721080

Failed to produce Event

9721111

Off line status

Check communication cable connected properly
Check power cable connected properly

9721112

On busy

Check printer’s working status

9721121

Mechanics Error

Recover printer’s mechanical Error
Reboot ATM

9721122

Recoverable Error

Recover printer’s Error
Reboot ATM

9721123

Unrecoverable Error

Reboot ATM

9721124

Paper jammed

Remove jammed paper

9721125

Failed to try to print in case of Paper out

9722010

Receipt Printer communication failure during COM port open

Do RESET at Operator Function
Reboot ATM

9722020

File Open Error

Reboot ATM
Call your attendant

9722060

Memory Allocate Error (PrintForm Allocate IndexBuffer Fail)

Reboot ATM
Call your attendant

9722068

Invalid Media Name

Reboot ATM
Call your attendant

9722100

Field Error (This Field must have initial value)

Reboot ATM
Call your attendant

9723010

Failed to open device

Check the serial port or cable

9723016

Time out to receive data

Check the serial port or cable

9723017

Send command time out error

9723019

Polling down

Check the serial port or cable

9730200

IC CARD ONLINE DATA ERROR

9740000

Cash Dispenser communication failure during COM port open

Do RESET at Operator Function
Reboot ATM

9740010

Fail to open port

9740020

Failed to create file

Reboot ATM
Call your attendant

9740025

Failed to copy file

Reboot ATM
Call your attendant

9740101

In case incorrect cassette type is set.

9740102

In case nonexistent Note Index is set.

9741100

When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor.)

9741400

When sensing CS4A Dark (Error code, 400FF00 is subdivided by location of sensor.)

9741800

When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor.)

9742100

When sensing CS21A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)

9742800

When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor.)

9744700

Cash picking-up fail while cash in cassette #1 is enough

Check bill jam or no note in cassette #12. Check cash dispenser

9745500

System power off while dispensing

9770011

Receive data fail

Check Cable / Device

9770013

Serial port close fail

Check Cable / Device

9770016

Receive data timeout

Check Cable / Device

9770017

Send data timeout

Check Cable / Device

9770032

Registry write fail

9770034

Registry delete fail

9770040

Thread create fail

9770043

Thread close fail

9770050

ComMonitor4WBA.EXE create fail

9770060

Shared Memory creation fail

9770111

Transmitting incorrect command

9.77E+06

No defined currency

Run Open Connection Again

9770122

Not setting deposit direction, and Inquire Accept() method

Set direction using Direction() method

9770123

Not setting deposit denomination, and Inquire Accept() method

Set denomination using Enable() method

9770124

Set incorrect denomination when executing Enable()/Disable()

Set correct denomination after confirming currency

9770125

Set incorrect direction when executing Direction() method

Set correct direction

9770150

Call Direction()/Enable()/Disable() method under no initialization

After initialization, execute method

9799301

MCU RETRACT OVER

Clear the count of retracted card at OP mode

9799499

DISPENSER COUNT ERROR

Check the sensor on cash dispenser

9799901

DOOR CHECK

Reboot ATM
Call your attendant

9799902

LIGHT ERROR

Reboot ATM
Call your attendant

9799903

SPL ERROR

Reboot ATM
Call your attendant

9799904

PIN ERROR

Reboot ATM
Call your attendant

9799905

SENSOR CHECK

Reboot ATM
Call your attendant

9799907

UPS ERROR

Reboot ATM
Call your attendant

9799908

SCREEN ERROR

Reboot ATM
Call your attendant

9900000

A given command code is unidentified

9900001

Parameter is not correct

9900002

Command execution is impossible under Supervisor program code area

9900003

Hardware is not present

9900004

Command Data Error

9900006

MCR does not have keys that decipher the data.

9900012

sensor failure of PD1,PD2,PD3,PDI/Card remains inside.

9900013

Irregular card length(LONG)

9900014

Irregular card length(SHORT)

9900016

The Card was moved forcibly

9900017

jam error at retrieve

9900021

Read Error (Other)

9900023

Read Error (Only SS-ES-LRC)

9900024

Read Error (no encode and/or no magnetic stripe)

9900026

Read Error (No SS)

9900027

Read Error (No ES)

9900028

Read Error (LRC Error)

9900040

Card was pulled out during capture

9900045

MCR ejected the card forcibly

9900046

The ejected card has not been withdrawn until the specified time.

9900050

Retract counter overflow

9900053

Digital decode read error

9900070

F-Rom write Error

9900071

CRC error of user program code area

9900101

Cannot create object error

Sankyo DLL

9900102

Device Not Ready Error

Sankyo DLL

9900103

Cannot open port Error

Sankyo DLL

9900104

Failed to begin thread error

Sankyo DLL

9900105

Device Already Connected

Sankyo DLL

9900400

Retain bin Full

9901000

Device Not Connected

Sankyo DLL

9902000

Cancel Command Session error

Sankyo DLL

9903000

Failed to send command error

Sankyo DLL

9904000

Failed to receive reply error

Sankyo DLL

9905000

Command Canceled

Sankyo DLL

9906000

Reply Timeout

Sankyo DLL

9910000

SP Internal Error

11019100

LOST CARD, DEV_MCU

11039100

LOST CARD & SLIP, DEV_MCU | DEV_SPR

1.11E+07

LOST PB, DEV_PBM

11069100

LOST SLIP, DEV_SPR

97221000

Non-Indexed value for Indexed Field

Reboot ATM
Call your attendant

400000000

Dark light sensor test error (CS41A, CS41B) during initializing.

Check the CDU information setting (4 Cassettes).
Check if each sensor is mounted.
If error occurs when checking the CS31B(4 CST FM B/D CN3) disconnection operation, replace a sensor.
Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
If error occurs when checking the CS31A (4 CST FM B/D CN3) disconnection operation, replace a sensor.

972210000

Invalid Field

Reboot ATM
Call your attendant

4000000000

Dark Light Test Error (CS10, CS9) during initializing

Check if each sensor is mounted.
If error occurs when checking CS 10 disconnection operation, replace a sensor.
If error occurs when checking CS 9 disconnection operation, replace a sensor.

9722100000

Invalid Field (This Field’s width is 0)

Reboot ATM
Call your attendant

40000000000

Dark light sensor test error (CS14, CS10) during initializing.

Check if each sensor is mounted.
If error occurs when checking CS14 cable operation, replace a sensor.
If error occurs when checking CS10 cable operation, replace a sensor.

(RBS-LYNK)

Invalid Transaction/Amount.Surcharge screen should have been displayed.

2010A

The size of image print data is abnormal

Check the AP version and initialize

2010A00

The size of image print data is abnormal

Check the AP version and initialize

2080A

The size of image print data is abnormal

Check the AP version and initialize

2080A00

The size of image print data is abnormal

Check the AP version and initialize

21A15

CS1A sensor detects note in delivery path before CDU dispenses.Sensor is located along the delivery path right after where the note exits the 1st cassette.

Remove note from the CDU delivery path.

21A1500

CS1A sensor detects note in delivery path before CDU dispenses.Sensor is located along the delivery path right after where the note exits the 1st cassette.

Remove note from the CDU delivery path.

21B15

CSB sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 1st cassette.

Remove note from the CDU delivery path.

21B1500

CSB sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 1st cassette.

Remove note from the CDU delivery path.

24A15

CS3A sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.

Remove note from the CDU delivery path.

24A1500

CS3A sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.

Remove note from the CDU delivery path.

24B15

CS3B sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.

Remove note from the CDU delivery path.

24B1500

CS3B sensor detects note in delivery path before CDU dispensesSensor is located along the delivery path right after where the note exits the 3rd cassette.

Remove note from the CDU delivery path.

2DN00

Failed to connect communication between Receipt printer and SP

1.Check if communication cable or com port is not connected

2DN0000

Failed to connect communication between Receipt printer and SP

1.Check if communication cable or com port is not connected

2XX15

Cash Dispenser detects

Remove any jammed bills from the dispenser.

300B000

Received the other command before executing Initialize command.

4001B

CS2, CS3 and CS4B Dark detection during initializing or dispense reserved operation

The same as #40011, #40012 and #40018 error handling

4001C

CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS4A and CS4B

4001C

CS4A and CS4B Dark detection during initializing or dispense reserved operation

The same as #40014 and #40018 error handling

4001C00

Detecting CS4A, CS4B Dark

4001D

CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS2, CS4A and CS4B

4001D

CS2, CS4A and CS4B Dark detection during initializing or dispense reserved operation

The same as #40011, #40014 and #40018 error handling

4001D00

Detecting CS2, CS4A, CS4B Dark

4001E

CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation

The same as #40012, #40014 and #40018 error handling

4001F

CS2, CS3, CS4A and CS4B Dark detection during initializing or dispense reserved operation

The same as #40011, #40012 and #40014 error handling

4002A

CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1B and CS13

4002A

CS11B and CS13 Dark detection during initializing or dispense reserved operation

The same as #40022 and #40028 error handling

4002A00

Detecting CS1B, CS13 Dark

4002B

CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1A, CS1B and CS13

4002B

CS11A, CS11B and CS13 Dark detection during initializing or dispense reserved operation

The same as #40021, #40022 and #40028 error handling

4002B00

Detecting CS1A, CS1B, CS13 Dark

4003A

When more than 5 sheets of cash dispensingis required during a test

Check command that Cash Dispenser is received
Check Cash Dispenser EP ROM Version or specification

4003A

When more than 5 sheets of cash dispensing is required during a test

Check command that CDU is received
Check CDU EP ROM Version or specification

4003A00

When more than 5 sheets of cash dispensing is required during a test

Check command that Cash Dispenser is received
Check Cash Dispenser EP ROM Version or specification

4003A00

When more than 5 sheets of cash dispensing is required during a test

Check command that CDU is received
Check CDU EP ROM Version or specification

4003B

When CS15A or CS 15B sensor is detected as dark after initial recovery

Remove notes or dust on CS15A Sensor
Check CS15A Sensor Cable
Exchange Sensor after abnormal operating CS15A Sensor

4003B

CS21A dark detected (Initial recovery, On separated reject)

Remove notes or dust in existence CS21A Sensor
Check CS21A Sensor Cable
Exchange Sensor after abnormal operating CS21A Sensor

4003B00

When CS15A or CS 15B sensor is detected as dark after initial recovery

Remove notes or dust on CS15A Sensor
Check CS15A Sensor Cable
Exchange Sensor after abnormal operating CS15A Sensor

4003B00

When CS15A or CS 15B sensor is detected as dark after initial recovery

Remove notes or dust in existence CS15A Sensor
Check CS15A Sensor Cable
Exchange Sensor after abnormal operating CS15A Sensor

4003C

No cassette, during rejecting separated cassette (Separated reject)

Set 1 Cassette
Check CS7 Sensor Cable
Exchange Sensor after abnormal operating CS7 Sensor

4003D

Dismount during rejecting separated cassette (Separated reject)

Check notes in 1Cassette
Check 1 Cassette specification
Check CS7 Sensor Cable
Exchange Sensor after abnormal operating CS7 Sensor

4003E

CS21B DARK Detected (Initial recovery, Separated reject)

Remove notes or dust in existence CS21B Sensor
Check CS21B Sensor Cable
Exchange Sensor after abnormal operating CS21B Sensor

4003F

CS21A,CS21B DARK Detected(Initial recovery, Separated reject)

Remove notes or dust in existence CS21A , CS21B Sensor
Check CS21A, CS21B Sensor Cable
Exchange sensor after abnormal operating CS21A, CS21B Sensor

4004A

Error of note jam (Separated rejection)

Remove jammed notes on Cash Dispenser return path
Remove dust in CS1~CS4 sensor
Install after rearranging notes in cassette

4004A

TIME OUT (JAM)(Separated rejection)

Remove jammed notes on CDU return path
Remove dust in CS11AB, CS21AB, CS31AB, CS41AB, CS4AB, CS13 Sensor
Install after rearranging notes in cassette

4004A00

Error of note jam (Separated rejection)

Remove jammed notes on Cash Dispenser return path
Remove dust in CS1~CS4 sensor
Install after rearranging notes in cassette

4004A00

Error of note jam (Separated rejection)

Remove jammed notes on CDU return path
Remove dust in CS1~CS4 sensor
Install after rearranging notes in cassette

4004B

Continuous 3 times error if note is long (once tried, twice retried)=>Separated rejection

Check state of notes in reject box
Rearrange notes in cassette
Check Index of notes
Check foreign objects in the main motor encoder slit
Replace the CS8 encoder slit sensor

4004B

Continuous 10 times error if note is long

Check state of notes in reject box
Rearrange notes in cassette
Check Index of notes
Check foreign objects in the main motor encoder slit.
Replace the CS8 encoder slit sensor

4004B00

Continuous 3 times error if note is long(once tried, twice retried)=>Separated rejection

Check state of notes in reject box
Rearrange notes in cassette
Check Index of notes
Check foreign objects in the main motor encoder slit
Replace the CS8 encoder slit sensor

4004B00

Continuous 3 times error if note is long(once tried, twice retried)(Separated rejection)

Check state of notes in reject box
Rearrange notes in cassette
Check Index of notes
Check foreign objects in the main motor encoder slit.
Replace the CS8 encoder slit sensor

4004C

In case the number of notes detected outlet sensor(CS13) is more than that of notesdetected on CS1A,B sensor

4004C00

In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor

Check CS1 sensor
Reconnect CS1 sensor

4004C00

In case the number of notes detected outlet sensor(CS13) is more than that of notes detected on CS1A,B sensor

4004D

Error of being removed 1st cassette before separate rejection

4004D00

Error of being removed 1st cassette before separate rejection

Set cassette #1 correctly
Check the catcher inside cassette #1 guide

4004D00

Error of being removed 1st cassette before separate rejection

4004E

Error of being removed 2nd cassette before separate rejection

4004E

Detected the remaining notes on the return path during dispense reserved operation

Initialize after removing the return path
Clean sensors on the return path (CS13)

4005A

Mounting/demounting 2 Cassette during dispense operation

Check notesÕ status in 2 Cassette
Check 2 cassette specifications
Check if the CS17 sensor cable is disconnected
Exchange a sensor after abnormal operating the CS17 sensor .

4005B

2 Cassette Miss Feed Error (Fail to reject bill separately.)

4005B

2 Cassette miss feed during dispense operation

Check the remaining notes in 2 Cassette
Check if the remaining note sensor (CS16) is normal
Check a jammed note in 2 Cassette or remount it
Remove the dust on the CS21A and CS21B Sensors
Replace 2 cassette box when multiple error occurs

4005B00

2 Cassette Miss Feed Error (Fail to reject bill separately.)

4005C

Sensor dark in front of the CST except dispensing during dispense operation

Remove a dust and foreign objects on CS11AB, CS21AB, CS31AB and CS41AB sensors.
Check the clutch operation (Life test command)
Check specifications of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
Check specifications of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)

4005D

Continuously detected 2 notes for three times or more during dispense operation

Check notesÕ status in the reject box
Realign notes in the cassette
Check foreign objects at the position of the CS5 Sensor Guide
Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12,25~28/ CS5_2:CN12)

4005D00

Continuously detected 2 notes for three times or more during dispense operation

_ Check notesÕ status in the reject box _ Realign notes in the cassette _ Check foreign objects at the position of the CS5 Sensor Guide _ Check if the CS5 cable is disconnected (CS5_1:CDU B/D CN10 #11~12, 25~28//CS5_2:CN12)

4006A

CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.

4006A00

The error of separation time from CS15 to CS4

4006A00

CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette.

4006B

Something is detected on CS31A, CS31B sensor during initialization

4006B00

Something is detected on CS31A, CS31B sensor in initialization

4007A

CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.

4007A00

The error of separation time from CS41AB to CS4

4007A00

CS31AB ~ CS13 Time out (Jam) during dispensing bills from fourth cassette.

4007B

Something is detected on CS41A, CS41B sensor in initialization

4007B00

Something is detected on CS41A, CS41B sensor in initialization

4007B00

Something is detected on CS41A, CS41B sensor in initialization

4007C

Missfeed error in 4th cassette

4007C00

Missfeed error in 4th cassette

4007C00

Missfeed error in 4th cassette

4007D

Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed.

4007D00

Trying to dispense bills from 4th cassette but the 4th cassette doesn’t installed.

4008A

CS11AB Dark detection on transport path before dispense operation

4008B

CS21AB Dark detection on transport path before dispense operation

Remove the remaining notes and foreign objects at the position of the CS21AB sensor
Check if the CS21AB sensor cable is disconnected
Exchange a sensor after abnormal operating the CS21AB sensor

4008C

CS31AB Dark detection on transport path before dispense operation

Remove the remaining notes and foreign objects at the position of the CS31AB sensor
Check if the CS31AB sensor cable is disconnected
Exchange a sensor after abnormal operating the CS31AB sensor

4008D

CS41AB Dark detection on transport path before dispense operation

Remove the remaining notes and foreign objects at the position of the CS41AB sensor
Check if the CS41AB sensor cable is disconnected
Exchange a sensor after abnormal operating the CS41AB sensor

4008E

CS4 Dark detection on transport path before dispense operation

Remove the remaining notes and foreign objects at the position of the CS4 sensor
Check if the CS4 sensor cable is disconnected
Exchange a sensor after abnormal operating the CS4 sensor

4008F

CS13 sensor detects the notes with hole

Initialize Cash Dispenser (CDU)
Remove the holed note on CS13

4008F

Error occurs when CS13 sensor regard hole in bill as wrong

4008F00

CS13 sensor detects a bill with hole during dispensing

4009A

CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.

4009A

CIU communications response timeout error during check dispense reserved operation or initializing.

The same as #40099 handling.

4009A00

CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette.

4009B

Detected the CS31A and CS31B Dark during initializing or dispense reserved operation

Remove the remaining notes and foreign objects at the position of the CS31A and CS31B sensors.
Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
Check if the CS31 and CS31B Sensor Cable are disconnected
Exchange a sensor after abnormal operating the CS31A, CS31B sensor

4009C

Detected the CS31B Dark during initializing or dispense reserved operation

Remove the remaining notes and foreign objects at the position of the CS31B sensor.
Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
Check if the CS31B and CS31B sensor cables are disconnected
Exchange a sensor after abnormal operating the CS31B.

4009D

Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed.

4009D

3 Cassette not available during dispense reserved operation

Mount 3 cassette
Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected.
Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
Check if the CS37 sensor cables are disconnected (3 CST FM B/D CN3).
Exchange a sensor after abnormal operating the CS37 sensor .

4009D00

Trying to dispense bills from 3rd cassette but the 3rd cassette doesn’t installed.

4009E

Mounting/demounting 3 Cassette during dispense operation

Check notesÕ status in 3 Cassette
Check 3 cassette specifications
Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected.
Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On)
Check if the CS37 sensor cable are disconnected (3 CST FM B/D CN3).
Exchange a sensor after abnormal operating the CS37 sensor .

4009F

3 cassette miss feed error

4009F

3 Cassette miss feed during dispense operation

Check the remaining notes in 3 Cassette
Check if the remaining note sensor (CS36) of 3 Cassette is normal.
Check a jammed note in 3 Cassette or remount it
Remove the dust on the CS31A and CS31B Sensors
Replace 3 cassette box when multiple errors occur.

4009F00

3 cassette miss feed error

400A1

Detected the CS9 Dark in Reject(Retract) box during initializing.

Open the reject/retract box cover
Check if the CS9 sensor cable is disconnected.
Exchange a sensor after abnormal operating the CS9 sensor

400A2

When a note doesnÕt arrive from the tray to the throat entrance (CS10AB~CS14 (Delivery Jam).

Remove a jammed note or foreign objects between the throat and the tray
Check if the CS10AB and CS14 sensor cable is disconnected.
Check the feed motor operation in the throat unit.
Exchange a sensor after abnormal operating the CS14 sensor .

400A7

When cam doesnÕt arrive at dispense position within regulated time (cam error)

400A8

When cam doesnÕt arrive at delivery position within regulated time (cam error)

400AA

Failed during writing EEPROM data

Retry after initialization.
Replace the CDU Board.

400AB

Disable to drive due to the remaining notes in the tray during initializing or dispense reserved operation.(CS10A and CS10B Dark detection)

Remove the remaining notes or foreign objects in the tray.
Check if holders on the CS10A and CS10B sensors are bended.
If error occurs when checking CS10A/CS10B (CDU B/D CN2 #17~24) disconnection and operation, replace a sensor.

400AC

Something is detected on CS2 sensor after dispense operation

400AC00

Something is detected on CS2 sensor after dispense operation

400AC00

Something is detected on CS2 sensor after dispense operation

400AD

Disable to detect notes in CS15 sensor during delivery operation

400AE

No note in the tray before delivery or retract operation.

If error occurs when checking CS (CDU B/D CN2 #17~24) disconnection and operation, replace a sensor.
Check the tray deliver position operation.

400AF

Received the wrong life test command from the upper unit.

Check the CDU received command
Check the abnormal communication cable.
Check the CDU firmware version and refer to specifications.

400B0

Opened shutter during dispense operation.

Check the shutter camÕs rotation.
If error occurs when checking TS004 disconnection and operation, replace a sensor.

400BA

CS1 sensor of reject box entrance is detected as dark during initialization or before dispense operation

400BB

Bill jam on CS1 sensor of reject box entrance during dispense operation

400BC

Communication error – Command Length doesn’t match.

400BC

Communication error-Command Length doesnÕt match.

400BC00

Communication error ? Command Length doesnÕt match.

400BD

Bill rejection error (Normal recognition for short bill-CS4)

400BE

Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close

400BE

Bill rejection error (Normal recognition for long bill-CS4)/CS4 Jam.

400BE00

Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 snesor detects the gap too close

400C1

1 Cassette Jam during dispense operation (1 CST Encoder Error).

Remove a jammed note in 1 Cassette.
Mount 1 cassette box after realigning notes in 1 cassette box.
Remove foreign objects on 1 Cassette Clutch Encoder Slit.
Replace 1 cassette box when multiple errors occur.

400C100

Cassette Jam during dispense operation(1 CST Encoder Error).

Remove a jammed note in 1 Cassette.
Replace 1 cassette box when multiple errors occur.

400C2

2 Cassette Jam during dispense operation (2 CST Encoder Error).

Remove a jammed note in 2 Cassette.
Mount 2 cassette box after realigning notes in 1 cassette box
Remove foreign objects on 2 Cassette Clutch Encoder Slit.
Replace 2 cassette box when multiple errors occur.

400C200

Cassette Jam during dispense operation(2 CST Encoder Error).

Remove a jammed note in 2 Cassette.
Replace 2 cassette box when multiple errors occur.

400C3

3 Cassette Jam during dispense operation (3 CST Encoder Error).

Remove a jammed note in 3 Cassette.
Mount 3 cassette box after realigning notes in 1 cassette box.
Remove foreign objects on 3 Cassette Clutch Encoder Slit.
Replace 3 cassette box when multiple errors occur.

400C300

Cassette Jam during dispense operation (3 CST Encoder Error).

Remove a jammed note in 3 Cassette
Replace 3 cassette box when multiple errors occur.

400C4

4 Cassette Jam during dispense operation (4 CST Encoder Error).

Remove a jammed note in 4 Cassette.
Mount 4 cassette box after realigning notes in 1 cassette box.
Remove foreign objects on 4 Cassette Clutch Encoder Slit.
Replace 4 cassette box when multiple errors occur.

400C400

Cassette Jam during dispense operation (4 CST Encoder Error).

Remove a jammed note in 4 Cassette.
Replace 4 cassette box when multiple errors occur.

400C600

Error of CS 2, CS13 sensor during initialization

Remove a jammed note in CS13 sensor.
Replace CS13 sensor.

400C7

Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW

400C7

CS 14 Dark detection during initializing or dispense reserved operation.

Remove the remaining notes and foreign objects at the position of the CS 14 sensor
If error occurs when checking CS 14 disconnection and operation, replace a sensor.

400C700

Something is detected on CS2 sensor after dispense operation

400C700

Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTWn

400C8

Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW

400C8

CS 15 Dark detection during initializing or dispense reserved operation.

Remove the remaining notes and foreign objects at the position of the CS 15 sensor
If error occurs after checking CS 15 disconnection and operation, replace a sensor.

400C800

Something is detected on CS2 sensor after dispense operation

400C800

Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW

400C9

Something is detected on CS14 sensor after dispense operation

400C900

Something is detected on CS2 sensor after dispense operation

400C900

Something is detected on CS14 sensor after dispense operation

400CA

CS14 Dark detection during deliver reserved operation.

The same as #400C7 handling

400CB

CS 15 Dark detection during deliver reserved operation.

The same as #400C8 handling

400CC

Bill is remained on the sensor in front of cassette during resetting.

400CC

Detected the remained notes on the sensors in front of cassettes during re-driving.

400CC00

Bill is remained on the sensor in front of cassette during resetting.

400D0

Bills are passed on CS13~CS12 sensor -Timeout[Jam], MB TTW

400D0

Feeding time out due to jam (CS14) around throat assembly during delivery operation

Remove a jammed note or foreign objects between the throat and the tray
Check if the CS 14 sensor cable is disconnected.
Check the feed motor operation in the throat unit.
Exchange a sensor after abnormal operating the CS 14 sensor .

400D000

Something is detected on CS2 sensor after dispense operation

400D000

Bills are passed on CS13~CS12 sensor -Timeout[Jam], MB TTW

400D1

Bills are passed on CS12~CS14 sensor -Timeout[Jam], MB TTW

400D1

Feeding time out due to jam (CS14~15) around throat assembly during delivery operation

Remove a jammed note in the throat.
Check external light source of the CS 15 sensor.
Check the feed motor operation in the throat unit .
If error occurs when checking CS 14 and CS 15 sensor operation, replace a sensor

400D100

Something is detected on CS2 sensor after dispense operation

400D100

Bills are passed on CS12~CS14 sensor -Timeout[Jam], MB TTW

400D2

Feeding time out due to jam (CS10AB) around throat assembly during delivery operation

Remove a jammed note in the throat.
Check external light source of the CS10 AB sensor.
Check the feed motor operation in the throat unit .
If error occurs when checking CS10 AB sensor operation, replace a sensor.

400D3

The remaining notes on the tray during delivery operation (some notes remaining on CS10AB)

The same as #400D2 handling.

400D4

The remaining notes on the tray during delivery operation (some notes remaining on CS14)

Remove a jammed note in the tray
Check external light source of the CS14 sensor.
If error occurs when checking CS14 sensor operation, replace a sensor

400D5

The remaining notes on the tray during delivery operation (some notes remaining on CS10AB)

The same as #400D2 handling.

400D8

CS41A and CS41B Dark detection during initializing or dispense reserved operation

Check 4 Cassette specifications for CDU Version.
Remove the remaining notes and foreign objects at the position of the CS41A and CS41B sensors.
Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
Check if the CS41A and CS41B sensor cables are disconnected (4 CST FM B/D CN3).Exchange a sensor after abnormal operating the CS41A and CS41B sensor

400D9

Simultaneous Dark detection in both the tray (CS10) and throat (CS14/CS15).

Remove the remaining notes and foreign objects in the tray and throat unit.
Check each sensor (refer to the above description)

400DB

Detected the CS41A Dark during initializing or dispense reserved operation

Check 4 Cassette specifications for CDU Version.
Remove the remaining notes and foreign objects at the position of the CS41A sensor.
Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
Check if the CS41A sensor cable is disconnected (4 CST FM B/D CN3).
Exchange a sensor after abnormal operating the CS41A sensor.

400DC

CS41B Dark detection during initializing or dispense reserved operation

Check 4 Cassette specifications for CDU Version.
Remove the remaining notes and foreign objects at the position of the CS41B sensor.
Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
Check if the CS41B sensor cable is disconnected (4 CST FM B/D CN3).
Exchange a sensor after abnormal operating the CS41B sensor.

400DD

4 Cassette not available during dispense reserved operation

Mount 4 cassette1. Mount 4 cassette
Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
Check if the CS37 sensor cables are disconnected (4 CST FM B/D CN3).
Exchange a sensor after abnormal operating the CS47 sensor .

400DE

Mounting/demounting 4 Cassette during dispense operation

Check notesÕ status in 4 Cassette
Check 4 cassette specifications
Check if 3 Cassette FM B/D CN2 and 4 Cassette FM B/D CN1 are connected.
Check settings of 4 Cassette FM Board Dip Switch (#3, #5, #6 On)
If error occurs when checking the CS47Õs (4 CST FM B/D CN3) disconnection and operation, replace a sensor.

400DF

4 Cassette miss feed during dispense operation

Check the remaining notes in 4 Cassette
Check if the 4 Cassette remaining note sensor (CS46) is normal.
Check a jammed note in 4 Cassette or remount it
Remove the dust on the CS41A and CS41B sensors.
Replace 4 cassette box when multiple error occur.

400EA

Dark light sensor test error (CS18,28,38,48).during initializing.

400EF

Bill is retracted during INITIALIZE COMMAND

400F0

Disabled to drive due to throat jam during forced initialization.

Remove the remaining notes and foreign objects in the throat unit.

400F3

Time out due to Jam (CS15) during initializing or retract process.

400F4

Disable to drive due to continuous CS14~CS10AB Dark during forced initialization or retract operation (jam)

The same as #400F3 handling

400F5

Disable to drive due to continuous CS10 Dark during forced initialization or retract operation (jam)

The same as #400F3 handling

400F6

Failed to fall down bills during forced initializing and retract operation

Remove the remaining notes and foreign objects in the throat unit.
If error occurs when checking disconnection operation, replace a sensor.

400F7

Continuously detected note in CS15 during retract operation

The same as #400F3 handling

400F8

Time out due to Jam (CS14) during initializing or retract process.

Remove the remaining notes and foreign objects in the throat unit.

400F9

Some bills are taken out during delivery operation

400FA

Invalid ID of 1st cassette is requested to dispense

400FB

Invalid ID of 2nd cassette is requested to dispense

400FC

Invalid ID of 3rd cassette is requested to dispense

400FD

Invalid ID of 4th cassette is requested to dispense

400FE

Reject transaction happens again during bundle reject mode.

400FF

Bill jam

Remove the jammed notes
Initialize

400FF

Enforcedly remove cash during reserve/retract operation (subnormal exit)

400FF00

Bill jam

Remove the jammed notes
Initialize

400FF00

Bill jam

Remove the jammed notes
Initialize

4DN00

Cash Dispenser communication failure during sending command to cash dispenser

Do RESET at Operator Function
Reboot ATM

4DN00

Abnormal communication

4DN0000

Cash Dispenser communication failure during sending command to cash dispenser

Do RESET at Operator Function
Reboot ATM

4DN0000

Cash Dispenser communication failure during sending command to cash dispenser

4DN01

Cash Dispenser communication failure during sending command to cash dispenser

Do RESET at Operator Function
Reboot ATM

4DN01

Abnormal response from EP

4DN0100

Cash Dispenser communication failure during receiving command to cash dispenser

Do RESET at Operator Function
Reboot ATM

4DN0100

Cash Dispenser communication failure during receiving command to cash dispenser

4DN8100

Communication error of Shutter

4DN8100

Communication error of Shutter

970401D

Failed to connect to SPL

Check if PncComm.dll and ComMonitor.exe files are available

971A0

In case the dispensed denominations are different from the requested ones.

971A000

Invalid denomination

Reconfigure denomination at supervisor mode

971A000

Invalid denomination

971A1

In case the dispensed currency is different from the requested one.

971A100

Invalid currency

Reconfigure currency at supervisor mode

971A2

Unable to dispense bills

971A200

CASSETTE OFF POSITIONÓ.Not dispensable

Reconfigure denomination
Reconfigure currency

971A3

In case requested bill counts are exceeded the maximum count

971A300

In case the number of bills dispensedexceeds the maximum dispensing bill

Check cash dispenser driver (CDM SP) version
Reconfigure the maximum dispensable count

971A300

In case the number of bills dispensed exceeds the maximum dispensing bill

971A4

In case requested coin counts are exceeded the maximum count

971A400

In case the number of coins dispensedexceeds the maximum dispensing coin

Check coin dispenser driver version
Reconfigure the maximum dispensable count

971A400

In case the number of coins dispensed exceeds the maximum dispensing coin

971A5

Unable to define Mix method

971A500

Invalid mix number

Reconfigure cash dispenser at supervisor mode

971A500

Invalid mix number

971A600

In case automatic Retry of SP fails 3 times

971A600

In case automatic Retry of SP fails 3 times

971A700

There is no setting information about automatic Retry standard

971A700

There is no setting information about automatic Retry standard

971B0

There isnÕt any bills on stacker

971B000

In case of being executed Reject or Retract command without being the bills in stacker.

Check a dust in stacker
Reconfigure the maximum dispensable count

971B000

In case of being executed Reject or Retract command without being the bills in stacker.

971C0

In case that unsupported command is executed

971C000

Not supported command

Reinstall software

971C000

Unsupport command

971D100

Partial dispense

Check the replenished amount and replenish
Check the notes in cassette #1

971D100

Partial dispense from cassette #1

Check the replenished amount and replenish
Check the notes in cassette #1

971D200

Partial dispense from cassette #2

Check the replenished amount and replenish
Check the notes in cassette #2

971D200

Partial dispense from cassette #2

Check the replenished amount and replenish
Check the notes in cassette #2

971D300

Partial dispense from cassette #3

Check the replenished amount and replenish
Check the notes in cassette #3

971D300

Partial dispense from cassette #3

971DX

In case partial bills only are dispensed from the requested bills. (X is the number of cassette)

971DX00

In case partial bills dispensed by dispensing demand when Partial Dispense option is on._ ÒXÓ means cassette number.

97221A2

Invalid Unit

Reboot ATM
Call your attendant

97221C1

Form is not Found

Reboot ATM
Call your attendant

97221C4

Form Name is NULL

Reboot ATM
Call your attendant

97221C5

Invalid Form

Reboot ATM
Call your attendant

97221C6

PrintForm() offset is Invalid

Reboot ATM
Call your attendant

97221C7

Invalid Form (Too many Fields in the form)

Reboot ATM
Call your attendant

97221D1

Media is not Found

Reboot ATM
Call your attendant

97221D3

Media Overflow when form size is larger than media size

Reboot ATM
Call your attendant

97221D4

Media Name is NULL

Reboot ATM
Call your attendant

97221D5

Invalid Media (Attribute for Media definition is not proper)

Reboot ATM
Call your attendant

97221D6

Invalid Media (Area size is larger than media size)

Reboot ATM
Call your attendant

97221D7

Invalid Media (Size of Media Name is exceeded to 2048 bytes totally)

Reboot ATM
Call your attendant

9743B00

When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)

9743F

Dark light sensor error (CS21A, CS21B) during idle status of cash dispenser

9745B00

Cash picking-up fail while cash in cassette #2 is enough

Check bill jam or no note in cassette #2
Check cash dispenser

9746B00

When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor.)

9747B00

When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor.)

9747C00

Cash picking-up fail while cash in cassette #4 is enough

Check bill jam or no note in cassette #2
Check cash dispenser

9749B

Dark light sensor error (CS31A, CS31B) during idle status of cash dispenser

9749F00

Cash picking-up fail while cash in cassette #3 is enough

Check bill jam or no note in cassette #2
Check cash dispenser

974BA

Dark light sensor error (CS1) during idle status of cash dispenser

974D8

Dark light sensor error (CS41A, CS41B) during idle status of cash dispenser

974FF00

When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor.)

97911XX

DEV_JPR Timeover Error Code

Reboot ATM
Call your attendant

97912XX

DEV_SPR Timeover Error Code

Reboot ATM
Call your attendant

97914XX

DEV_Cash Dispenser Timeover Error Code

Reboot ATM
Call your attendant

97915XX

DEV_BRM Timeover Error Code

Reboot ATM
Call your attendant

97916XX

DEV_PBM Timeover Error Code

Reboot ATM
Call your attendant

97918XX

DEV_PIN Timeover Error Code

Reboot ATM
Call your attendant

9791AXX

DEV_FNG Timeover Error Code

Reboot ATM
Call your attendant

9791BXX

DEV_VFD Timeover Error Code

Reboot ATM
Call your attendant

97921XX

DEV_JPR FATALERROR (WARNING)

Reboot ATM
Call your attendant

97922XX

DEV_SPR FATALERROR (WARNING)

Reboot ATM
Call your attendant

97923XX

DEV_MCU FATALERROR (WARNING)

Reboot ATM
Call your attendant

97924XX

DEV_Cash Dispenser FATAL ERROR(WARNING)

Reboot ATM
Call your attendant

97925XX

DEV_BRM FATALERROR (WARNING)

Reboot ATM
Call your attendant

97926XX

DEV_PBM FATALERROR (WARNING)

Reboot ATM
Call your attendant

9792AXX

DEV_FNG FATALERROR (WARNING)

Reboot ATM
Call your attendant

9792BXX

DEV_VFD FATALERROR (WARNING)

Reboot ATM
Call your attendant

99000A0

The card does not exist at the hopper

99000A1

There is a card at the lead line.

99000A2

Transmission error between hopper and MCR(time over)

99000A4

The guide door at hopper is open

99000A5

The card jam at the hopper.

99000A6

The hopping kicker could not return to the home position

99000B0

Not received Initialize Command

99000SA

Under MSM’s Supervisor program code area

99000xx

xx : EP Error Code_ Refer to specifications for EP Error Code

991@@91

ON TRANSACTION POWER OFF

Check power supply
Check backup battery

99F0000

Unknown Error Code

A0101

Open lever detected before executing command

Close the feed lever.

A010100

Detecting the lever opened before executing command

Close the feed lever.

A0102

Printer thermal head overheated while executing command

Check the thermal printer head and change if necessary.

A010200

Printer thermal head overheated while executing command

Check the thermal printer head and change if necessary.

A0103

Paper jam detected before executing command

Remove any jammed paper from the printer.

A010300

Paper jam detected before executing command

Remove any jammed paper from the printer.

A0104

Paper setting error detected before executing command

Remove and re-install the receipt paper.

A010400

Paper setting error detected before executing command

Remove and re-install the receipt paper.

A0105

Paper check error detected before executing command

Remove and re-install the receipt paper.

A0108

Paper cutter software check error detected before executing command

Check for and remove any jammed paper.

A010800

Paper cutter software check error detected before executing command

Check for and remove any jammed paper.

A0801

Open lever detected while executing command

Remove any jammed paper.

A080100

Open lever detected while executing command

Remove any jammed paper.

A0802

Receipt printer head overheated while printing

Check the thermal printer head and change if necessary.

A080200

Receipt printer head overheated while printing

Check the thermal printer head and change if necessary.

A0803

Paper jam detected while executing command

Remove and re-install the receipt paper.

A080300

Paper jam detected while executing command

Remove and re-install the receipt paper.

A0804

Paper setting error detected before executing command

Remove and re-install the receipt paper.

A080400

Paper setting error detected before executing command

Remove and re-install the receipt paper.

A0805

Paper check error in doing command

Remove any jammed paper.

A080500

Paper check error in doing command

Remove any jammed paper.

A0808

Paper cutter software check error detected while executing command

Check for and remove any jammed paper.

A080800

Paper cutter software check error detected while executing command

Check for and remove any jammed paper.

ADN01

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

ADN0100

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

ADN0F

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

ADN0F00

No response detected for 30 seconds after sending command

Check cable and connection between the CE and printer.

ADN11

No response detected after 3 retries

Check cable and connection between the CE and printer.

ADN1100

No response detected after 3 retries

Check cable and connection between the CE and printer.

ADN12

No response detected between ENQ-ACK after 5 retries of ENQ

ADN1200

No response detected between ENQ-ACK after 5 retries of ENQ

Check the cable and connection between the CE and printer.

ADN13

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and printer.

ADN1300

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and printer.

ADNXX

Printer connection error.

Check cables between Print and Main board. Remove cables (even though they are attached) and reconnect.

AXXX1

Receipt Printer feed lever open-during operation.

Close the feed lever in the printer.

AXXX2

Thermal printer is Over heated-during operation.

If problem is consistent then print head assembly may be defective.

AXXX3

Receipt paper jam.

Remove jammed paper- Release receipt paper drawer by pressing the tab with the green sticker located at the front of the printer.

AXXX4

Receipt paper is empty.

Replenish the paper roll.

AXXX5

Receipt paper is jamming during loading.

Remove any jammed paper and then reload.

Axxx6

DIP MCR latch failure

Call your service personnel.

AXXX7

Feed Lever Opened.

Check feed lever and sensor pollution.

AXXX8

Receipt paper cutter error.

If consistent, printer will require repair/replacement.

B4500(00)

Jam in acceptor

B4700(00)

Pause conveying

B4900(00)

Device execution fail

B49A2(00)

Stack motor fail

B49A5(00)

Transport motor speed fail

B49A6(00)

Transport motor fail

B49AB(00)

Cash box not ready

B49AF(00)

Validator head remove

B49B1(00)

External ROM fail

B49B2(00)

ROM fail

External ROM writing fail

B49B3(00)

External ROM writing fail

BDN00(00)

Communication failure

C0000

Cash Dispenser(CDU) received the undefined command from AP software

Get the trace file and log files in D:trace
Call your attendant

C0001 ~ C002F

The feed lever of the receipt printer is open. It was detected that the feed lever was open while the receipt printer was operating.

Clear the note path or call your service personnel.

C0011

Notes are detected on tray(CS2 Sensor) before dispensing

Remove notes on CS2 sensor
Clean CS2

C0014

CS4A sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS4A

C0015

CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS2 and CS4A

C0018

CS4B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS4B

C0019

CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS2 and CS4B

C001C

CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS4A and CS4B

C001D

CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS2, CS4A and CS4B

C001X

CDU sensor is tripped.

Most typically a C0011 error, this would indicate a bill jam at the exit sensor of the cash Dispenser. Usually caused by a customer putting fingers in the cash drawer during dispense.

C0021

CS1A sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1A

C0022

CS1B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1B

C0023

CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1A and CS1B

C0028

CS13 sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS13

C0029

CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1A and CS13

C002A

CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1B and CS13

C002B

CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses

Remove note from the CDU delivery path.
Clean CS1A, CS1B and CS13

C002X

CDU sensor is tripped.

Check dispenser for jammed bills and restart the machine.

C0030

CDU main motor failure

Replace main motor

C003000

CDU main motor failure

C0031

CDU gate solenoid echo error

Check the dispenser gate solenoid cable and connection.

C003100

CDU gate solenoid echo error

Check the dispenser gate solenoid cable and connection.

C0032

CDU outlet solenoid echo error

Check the dispenser outlet solenoid cable and connection.

C003200

CDU outlet solenoid echo error

Check the dispenser outlet solenoid cable and connection.

C0033

CDU checksum error (no dispenser information is set)

Check the dispenser information using the CDU Test Program.

C003300

CDU checksum error (no dispenser information is set)

Check the dispenser information using the CDU Test Program.

C0034

CDU double detect module failure 1 (while re-dispensing)

Check for notes in the dispenser double detect module.

C003400

CDU double detect module failure 1 (while re-dispensing)

Check for notes in the dispenser double detect module.

C0035

CDU double detect module failure 2 (before dispensing)

Check the dispenser double detect lever.

C003500

CDU double detect module failure 2 (before dispensing)

Check the dispenser double detect lever.

C0036

CS4 Sensor is blocked before initializing

Check for any notes and remove.

C003600

CS4 Sensor is blocked before initializing

Check for any notes and remove.

C0037

CS7 sensor which detects double note is blocked while dispensing note

Check connection and for pollution in sensor.

C003700

CS7 sensor which detects double note is blocked while dispensing note

Check connection and for pollution in sensor.

C0038

SRAM check error

Check for any notes and remove.

C003800

SRAM check error

Check for any notes and remove.

C0039

Reject gate failure while initializing or dispensing note

Check for pollution in sensor

C003900

Reject gate failure while initializing or dispensing note

Check for pollution in sensor

C003A

Request more than 4 notes in test mode

Reset the demand to less than 4 in the CE.

C003A00

Request more than 4 notes in test mode

Reset the demand to less than 4 in the CE.

C003B

CS1A, CS1B, and CS2 sensors is block while initializing

Check for any notes and remove.

C003B00

CS1A, CS1B, and CS2 sensors is block while initializing

Check for any notes and remove.

C0040

Cassette missed while dispensing note

Check the seating of the cassette.

C004000

Cassette missed while dispensing note

Check the seating of the cassette.

C0041

Execeeded 5 re-initializations

Check the note quaility.

C004100

Exceeded 5 re-initializations

Check the note quality.

C0042

Mismatch between requested notes and dispensed notes

Check delivery path for any notes and remove.

C004200

Mismatch between requested notes and dispensed notes

Check delivery path for any notes and remove.

C0043

Exceeded 10 rejected notes during a single dispense transaction

Check the note quality.

C004300

Exceeded 10 rejected notes during a single dispense transaction

Check the note quality.

C0044

5 consecutive rejected notes during a single dispense transaction

Check the note quality.

C004400

5 consecutive rejected notes during a single dispense transaction

Check the note quality.

C0045

Over-dispensing notes

Check the number of dispensed notes and note quality.

C004500

Over-dispensing notes

C0046

Program error

Reload EP program.

C004600

Program error

Reload EP program.

C0047

1st cassette misfeed error

Check notes in the cassette.

C004700

1st cassette misfeed error

Check notes in the cassette.

C0048

Dispense command error (wrong count)

Check notes and note information using the CDU Test Program.

C004800

Dispense command error (wrong count)

Check notes and note information using the CDU Test Program.

C0049

Requested 0 notes

Modify command error in CE.

C004900

Requested 0 notes

Modify command error in CE.

C004A

Dispense timeout from CS1 to CS4

Check for any notes in the delivery path and remove.

C004A00

Dispense timeout from CS1 to CS4

Check for any notes in the delivery path and remove.

C004B

3 consecutive rejects due to long-note detect

Check the note quality.

C004B00

3 consecutive rejects due to long-note detect

Check the note quality.

C004C

Exit count is greater than the CS1A/B pass-through count (count mismatch)

Check the number of dispensed notes.

A010500

Paper check error detected before executing command

Remove and re-install the receipt paper.

97928XX

DEV_PIN FATALERROR (WARNING)

Reboot ATM
Call your attendant

97913XX

DEV_MCU Timeover Error Code

Reboot ATM
Call your attendant

9722DN0

Receipt Printer communication failure during sending command to Receipt Printer

Do RESET at Operator Function
Reboot ATM

4001A

CS3 and CS4B Dark detection during initializing or dispense reserved operation

The same as #40011 and #40018 error handling

C004700

1st cassette misfeed error

Check notes in the cassette.

C0048

Dispense command error (wrong count)

Check notes and note information using the CDU Test Program.

C004800

Dispense command error (wrong count)

Check notes and note information using the CDU Test Program.

C0049

Requested 0 notes

Modify command error in CE.

C004900

Requested 0 notes

Modify command error in CE.

C004A

Dispense timeout from CS1 to CS4

Check for any notes in the delivery path and remove.

C004A00

Dispense timeout from CS1 to CS4

Check for any notes in the delivery path and remove.

C004B

3 consecutive rejects due to long-note detect

Check the note quality.

C004B00

3 consecutive rejects due to long-note detect

Check the note quality.

C004C

Exit count is greater than the CS1A/B pass-through count (count mismatch)

Check the number of dispensed notes.

C004C00

Exit count is greater than the CS1A/B pass-through count (count mismatch)

Check the number of dispensed notes.

C004D

Cassette is not in suitable position before dispensing note

Check the seating of the cassette.

C004D00

Cassette is not in suitable position before dispensing note

Check the seating of the cassette.

C004E

Too many notes dispensed

Check the number of dispensed notes.

C004E00

Too many notes dispensed

Check the number of dispensed notes.

C004F

Miscount of notes between sensors.

Test CDU using diagnostics. Verify amount of dispensed notes versus requested notes.

C0050

Power down while dispensing notes

Check the number of dispensed notes.

C005000

Power down while dispensing notes

Check the number of dispensed notes.

C0051

Too many notes requested

Modify command error in CE.

C005100

Too many notes requested

Modify command error in CE.

C0052

CS1A, CS1B detected after dispensing

Check for any notes in the delivery path and remove.

C005200

CS1A, CS1B detected after dispensing

Check for any notes in the delivery path and remove.

C0053

CDU double detect module failure (while dispensing)Double notes detected

Check the dispenser sensors. Check double detect component.

C005300

CDU double detect module failure (while dispensing)Double notes detected

Check the dispenser sensors. Check double detect component.

C0054

CDU program error

Modify the dispenser EP program.

C005400

CDU program error

Modify the dispenser EP program.

C0055

Long note detected (CS13 sensor)

Check the note quality.

C005500

Long note detected (CS13 sensor)

Check the note quality.

C0056

Reject gate is not in the correct position during reject

Check the seating of the reject bin.

C005600

Reject gate is not in the correct position during reject

Check the seating of the reject bin.

C0057

Cassette information is not properly set.

Set information of Cash Dispenser Unit if error is not cleared after power Off/On.

C0058

Reject bin is not in the correct position

Check the seating of the reject bin.

C005800

Reject bin is not in the correct position

Check the seating of the reject bin.

C0059

Initial jam time error

Check the seating of the cassette.

C005900

Initial jam time error

Check the seating of the cassette.

C005A

Cash cassette 1 removed prior to dispenser.

Set cassette again.
Check CS7(NS16)
Check related logic of Cash Dispenser Unit board.

C005B

2nd cassette misfeed error

Check the notes in the cassette.

C005B00

2nd cassette misfeed error

Check the notes in the cassette.

C005C

Reject bin note detect error (CS14)

Check the reject bin.

C005C00

Reject bin note detect error (CS14)

Check the reject bin.

C005D

Double-pick detected 3 consecutive times

Check the CS9 sensor (double detect sensor)

C005D00

Double-pick detected 3 consecutive times

Check the CS9 sensor (double detect sensor)

C005E

Dispenser command size check error.

Download new EP software.

C005F

Dispenser command error.

Check AP software.
Download new EP software.

C0060

CS31A, CS31B detected before dispensing

Check for sensor pollution and replace if necessary.

C006000

CS31A, CS31B detected before dispensing

Check for sensor pollution and replace if necessary.

C0061

CS31A, CS31B detected after dispenser motor on and before dispensing

Check for sensor pollution and replace if necessary.

C006100

CS31A, CS31B detected after dispenser motor on and before dispensing

Check for sensor pollution and replace if necessary.

C0063

CS31A, CS31B detected after dispensing

Check for sensor pollution and replace if necessary.

C006300

CS31A, CS31B detected after dispensing

Check for sensor pollution and replace if necessary.

C006A

Dispensing timeout error from CS15 to CS4

Check for sensor pollution and replace if necessary.

C006A00

Dispensing timeout error from CS15 to CS4

Check for sensor pollution and replace if necessary.

C006B

CS31A, CS31B detected during initialization

Check for sensor pollution and replace if necessary.

C006B00

CS31A, CS31B detected during initialization

Check for sensor pollution and replace if necessary.

C006X

Sensor failure.

Check sensor for debris. Contact manufacturer.

C0070

CS41A, CS41B detected before dispensing

Check for sensor pollution and replace if necessary.

C007000

CS41A, CS41B detected before dispensing

Check for sensor pollution and replace if necessary.

C0071

Exceeded 200 note limit

Check for sensor pollution and replace if necessary.

C007100

Exceeded 200 note limit

Check for sensor pollution and replace if necessary.

C0072

CS41A, CS41B detected after dispenser motor on

Check for sensor pollution and replace if necessary.

C007200

CS41A, CS41B detected after dispenser motor on

Check for sensor pollution and replace if necessary.

C0073

CS41A, CS41B detected after dispensing

Check for sensor pollution and replace if necessary.

C007300

CS41A, CS41B detected after dispensing

Check for sensor pollution and replace if necessary.

C007A

Dispensing timeout error from CS15 to CS4

Check for sensor pollution and replace if necessary.

C007A00

Dispensing timeout error from CS15 to CS4

Check for sensor pollution and replace if necessary.

C007B

CS31A, CS31B detected error during initialization

Check for sensor pollution and replace if necessary.

C007B00

CS31A, CS31B detected error during initialization

Check for sensor pollution and replace if necessary.

C007C

4th cassette misfeed error

Check the notes in the cassette.

C007C00

4th cassette misfeed error

Check the notes in the cassette.

C007D

4th cassette taken out before dispensing

Check the 4th cassette.

C007D00

4th cassette taken out before dispensing

Check the 4th cassette.

C007X

Sensor failure.

Check sensor for debris. Contact manufacturer.

C0080

CS15A, CS15B detected before dispensing

Check for sensor pollution and replace if necessary.

C008000

CS15A, CS15B detected before dispensing

Check for sensor pollution and replace if necessary.

C0081

CS15A, CS15B detected after motor on

Check for sensor pollution and replace if necessary.

C008100

CS15A, CS15B detected after motor on

Check for sensor pollution and replace if necessary.

C0082

CS15A, CS15B detected after dispensing

Check CS10 sensor and if shutter is working.

C0083

Stacker sensor failure.

CDU will require repair/replacement.

C0084

Shutter close error.

CDU will require repair/replacement.

C008200

CS15A, CS15B detected after dispensing

Check CS10 sensor and if shutter is working.

C008F

CS13 sensor detects the notes with hole

Initialize Cash Dispenser (CDU)
Remove the holed note on CS13

C009A

Dispensing timeout error from CS31 to CS4

Check the dispenser.

C009A00

Dispensing timeout error from CS31 to CS4

Check the dispenser.

C009D

No cassette present before dispensing from 3rd cassette

Check the 3rd cassette.

C009D00

No cassette present before dispensing from 3rd cassette

Check the 3rd cassette.

C009F

3rd cassette misfeed error

Check the notes in the cassette.

C009F00

3rd cassette misfeed error

Check the notes in the cassette.

C00AB

Note has been detected on the path before initializing the Cash Dispenser Unit.

Remove the jammed note on the path.
Check if the sensor is polluted.
Check if cable is cut or the connector is wrongly inserted.
Check logic related to the sensor in the Cash Dispenser Unit board.

C00E0

NS2A, NS2B dark.

Check NS2.

C00E1

NS4 dark.

Check NS4.

C101000

OUT OF CASH

Replenish notes

CANCE

Surcharge Cancel.

Customer has canceled the transaction at surcharge.

CDN01

No response detected after sending command

Check cable and connection between the CE and dispenser.

CDN0100

No response detected after sending command

Check cable and connection between the CE and dispenser.

CDN0F

No response detected after sending command

Check cable and connection between the CE and dispenser.

CDN0F00

No response detected after sending command

Check cable and connection between the CE and dispenser.

CDN11

No response detected after 3 retries of sending command

Check cable and connection between the CE and dispenser.

CDN1100

No response detected after 3 retries of sending command

Check cable and connection between the CE and dispenser.

CDN12

No response detected between ENQ-ACK after 5 retries of ENQ

Check cable and connection between the CE and dispenser.

CDN1200

No response detected between ENQ-ACK after 5 retries of ENQ

Check cable and connection between the CE and dispenser.

CDN13

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and dispenser.

CDN1300

No response detected after 5 retries because of timeout between STX-BCC interval

Check cable and connection between the CE and dispenser.

CDNXX

CDU connection failure.

Check the cable between CDU and mainboard. Remove cables (even though they are of concern only if it is repeated. Outside interference may cause it.

D0001

Error while modem initializing

Check the modem connection and the modem test.

D000100

Error while modem initializing

Check the modem connection and the modem test.

D0002

Reversal transaction failure

Check for any CDU error codes and the number of notes dispensed to customer.

D000200

Reversal transaction failure

Check for any CDU error codes and the number of notes dispensed to customer.

D000300

PIN ERROR

Transaction was denied by host

D0004

INVALID PIN

Reboot ATM

D000400

INVALID PIN

Reboot ATM

D000500

BANK UNAVAILABLE

Transaction was denied by host

D000600

CARD NOT SUPPORTED

Transaction was denied by host

D000700

INSUFFICIENT FUNDS

Transaction was denied by host

D0008

INELIGIBLE TRANSACTION

D000800

INELIGIBLE TRANSACTION

Transaction was denied by host

D000900

INELIGIBLE ACCOUNT

Transaction was denied by host

D0010

DAILY LIMIT EXCEEDED

D001000

DAILY LIMIT EXCEEDED

Transaction was denied by host

D0011 ~ D0099

Request to dispense 0 note. Command error in the Control Electronics control part

Check transaction history in Host and try again

D001100

UNABLE TO PROCESS

Transaction was denied by host

D0012

Invalid transaction

Check the transaction from the host and try again.

D001200

Invalid transaction

Check the transaction from the host and try again.

D0013

Invalid amount

Check the transaction from the host and try again.

D001300

Invalid amount

Check the transaction from the host and try again.

D0014

Invalid card number

Check the transaction from the host and try again.

D001400

Invalid card number

Check the transaction from the host and try again.

D001500

UNABLE TO PROCESS

Transaction was denied by host

D0016

WITHDRAWAL LIMIT ALREADY REACHED

D001600

WITHDRAWAL LIMIT ALREADY REACHED

Transaction was denied by host

D001700

INVALID AMOUNT

Transaction was denied by host

D001800

EXTERNAL DECLINE

Transaction was denied by host

D001900

SYSTEM ERRORv

Transaction was denied by host

D0020

Surcharge screen should have been displayed

Check the transaction from the host and try again. Check BIN List

D002000

Surcharge screen should have been displayed

Check the transaction from the host and try again. Check BIN List

D0021

ROUTING LOOKUP PROBLEM

D002100

ROUTING LOOKUP PROBLEM

Transaction was denied by host

D002100

ROUTING LOOKUP PROBLEM

Transaction was denied by host

D002200

UNABLE TO PROCESS

Transaction was denied by host

D0023

TRANSACTION NOT SUPPORTED

D002300

TRANSACTION NOT SUPPORTED

Transaction was denied by host

D0024

Exceeds Issuer Withdrawal Limit

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D002400

Exceeds Issuer Withdrawal Limit

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D0039

No Credit Account

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D003900

No Credit Account

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D0051

Insufficient Funds

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D005100

Insufficient Funds

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D0052

No Checking Account

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D005200

No Checking Account

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D0053

No Savings Account

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D005300

No Savings Account

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D0054

Expired Card

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D005400

Expire Card

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D0055

Incorrect Pin

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D005500

Incorrect Pin

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D0057

Transaction not Permitted ? Card

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D005700

Transaction not Permitted ? Card

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D005800

Transaction not Permitted ? Terminal

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D0061

Exceeds Withdrawal Limit

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D006100

Exceeds Withdrawal Limit

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D0075

PIN Tries Exceeded

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D0078

No Account

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D007800

No Account

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D007500

PIN Tries Exceeded

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D0080

Invalid Date

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D008000

Invalid Date

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D0083

Can not Verify PIN

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D008300

Can not Verify PIN

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D0086

Can not Verify PIN

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D008600

Can not Verify PIN

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D0091

Bank Unavailable

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D009100

Bank Unavailable

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D0092

System Unavailable

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D009200

System Unavailable

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D0093

Transaction Serial Number missmatch