As mentioned, the 601 error code covers a multitude of sins with no one specific cause (it’s just a boilerplate response the Mogstation/SE Account Management System throws up when something is preventing a credit or debit card transaction from going through. The most common (but by no means only) causes are:
Incorrect card details (usually a mistake in the CVC number on the back of the card)
Internet browser blocking a security script from running that checks the card is valid (Firefox with ad block software or the ‘Noscript’ add on is notorious for this)
Either your bank or the vendor of the card (the credit card company whose logo is on the card, i.e. Mastercard or Visa) is falsely flagging the transaction as possibly fraudulent and blocking the transaction.
If you’re in a different country to where your card’s account is billed from to the country registered in SE account, the SE Account Management System might be blocking it as possibly fraudulent.It basically comes down to a process of elimination to discover the root cause of the issue sadly. There was a very big official thread on the subject with a lot of discussion and possible fixes for some of these causes, which can still be found here.
One final possibility, recently I had the 601 error appear myself when I tried to register a new Visa debit card to my SE Account (because the previous debit card I was using to pay my FFXI and FFXIV fees reached it’s expiry date), after having had no problems with billing since SE scrapped the stupid ClicknBuy system in 1.0, and the cause was ridiculously simple (and was not SE’s fault at all). It was basically my bank’s fault. When I activated the card with my bank, the teller forgot to remove a flag on my bank account that said the old card had expired and that a new one needed to be issued (which it already had), but the flag was not removed automatically and thus needed a teller to remove it manually. Hence it was interfering with online transactions, causing the card to show up as invalid.
A quick trip to my bank and after a few key presses from the teller later the issue was fixed, and when I tried registering my card on the SE Account Management System it worked fine. So although I don’t think your card has the same issue, it shows that often the problem might be on the bank’s end, so you may have to contact your bank directly and see if there is any issues with your card or bank account that might be causing this problem with the SE Account system.
Removing the VON may help you fix the error code 601 on FF14
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- Final Fantasy 14 is a popular game by Square Enix, however, it may sometimes show an error code 601 while trying to make a payment for a purchase.
- The error usually shows up to incorrect card details, insufficient funds, network connection issues, or sometimes, even due to a glitch with the website.
- While using an alternate browser or card may help you get rid of the issue sometimes, you can also try the methods we recommend in this detailed post.
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Are you a fan of Final Fantasy XIV by Square Enix and you are getting an error code 601 when trying to make a payment on the mog station using your debit/credit card?
This appears to be a common issue reported by many game lovers quite often on different forums. It’s similar to the error code i2501 reported by users while making payments.
Why is my Square Enix confirmation code not working?
Error 601 usually appears during purchase. It means that your payment is rejected even before it reaches the Square Enix servers.
Some of the reasons why you may encounter Square Enix error 601 are:
- Insufficient funds in the account – You may encounter a payment error if there are not enough funds in the account.
- A temporary issue with your card or bank – Sometimes, payment errors may show up due to a temporary glitch with the debit/credit card or the bank.
- Recurring payments not allowed – If the card does not grant permission for recurring payments.
- If your account is temporarily blocked – Chances are, that your account is temporarily locked off, and hence, you see the error.
- Incorrect card details – If you entered the incorrect card details, mog station would decline your payment.
- Conflicts with the browser addons or extensions – It could be possible that the Square Enix error 601 shows up due to interference caused by the browser addons or extensions.
- If using VPN or proxy – If using a VPN or proxy on your system, it can interfere with the payment process.
How do I fix Square Enix error code 601?
Before you proceed with the primary troubleshooting methods, you may want to try a few preliminary checks to rule out other possibilities:
- Check if your internet connection is up and running.
- Remove any VPN or proxy service.
- Check if the payment details entered are correct.
- Use an alternate browser.
- Check for any server issues with the bank.
If the above steps do not help you fix the issue, here’s what to do.
1. Check for any issues with the debit/credit card
- Make sure your card/bank has enough funds to complete the transaction.
- Check if the card details entered are correct.
- If the card is expiring in the current month, then the FINAL FANTASY XIV game considers the card as expired.
Or, you can simply use another debit/credit card to complete the payment process for Final Fantasy 14.
2. Double-check for any browser issues
- Check if the browser is updated to the latest firmware version.
- Make sure to remove any add-ons or extensions and try again.
- If using Chrome, then disable any browser extensions in incognito mode, and then try making the purchase in incognito mode.
- Use alternate browsers like Firefox, Safari, Brave, etc.
- https://windowsreport.com/no-incognito-mode-chrome/
- Black Screen on FFXIV Launcher: 5 Ways to Fix It
- 5 Ways to Fix FPS Drops, Lag & Stuttering in FFXIV
3. Pay through a Steam account
- Go to the Square Enix website and then navigate to the add in-game time through your Steam account in the add game time option on the SE site.
- Here, pay through your Steam account on the steam website itself.
- The SE site will now redirect you to the payment page, and you can now pay using a debit/credit card as a one-time purchase.
You may also test your internet connection speed or use an alternate WiFi network, or a mobile hotspot.
Or, you can use alternative payment methods like buying Crysta through PayPal or using Game Time cards or Amazon Time cards for payment.
If none of the above methods help you to fix the Square Enix error code 601, you may contact the game support page for help.
For any other queries on the Final Fantasy 14 game by Square Enix, do let us know in the comments box below.
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I got an e-mail today notifying me that subscription renewal failed. I logged into MogStation and tried the same credit card, as well as 2 other credit cards, resulting in Error 601.
An error has occurred. Please confirm the status of any relevant options and then try again. As repeated registration failure can lead to restrictions being placed on your account, we strongly recommend that you contact the Square Enix Support Center for guidance before attempting to register a Credit/Debit card again. If you are registering a payment method with a payment service provider, please contact them directly. (Error code: 601)
I assume there’s a problem with SE’s payment system. I contacted their e-mail support, but given past reports that getting ahold of support can take days or weeks, I’m not too hopeful. Meanwhile I’m locked out of my account.
Anyone else get this error within the last month?
Edit: I managed to renew my subscription (1-time, non-recurring) by adding Crysta via UltimatePay.
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06 Jan 2023 7:04 AM +00:00 UTC
Here are some workarounds to get rid of the FFXIV Square Enix error code 601 on Mog Station.
If you are receiving FFXIV error code 601 on Mog Station while trying to make a payment, you would be relieved to know that you are not alone.
Many FFXIV users have been plagued with this payment problem for quite some time. The Square Enix error code 601 on Mog Station is not as severe as FFXIV: Endwalker error 2002 and FFXIV: Endwalker error 3001 but can still be frustrating and annoying.
So in this article, we’ll walk you through the process of troubleshooting and resolving error code 601, so you can purchase subs or time cards without any issues.
How to fix FFXIV error code 601 on Mog Station
Online forums are flooded with people complaining about and seeking solutions to FFXIV error code 601. We’ve done our best to comb through the numerous posts and find proven solutions to the problem.
Assuming the payment details are entered correctly and you have enough funds available, here are some tips to fix FFXIV error code 601 on Mog Station:
- Try disabling any add-ons and extensions on your browser and see if it resolves the issue.
- If you are using a VPN, turn it off.
- If you are using the Steam version, try adding in-game time through your Steam account as this Reddit user suggested.
- Using the Amazon time cards helped this user get around the error.
- Wait a few days before you try it again. If that doesn’t help, wait a few weeks and try again.
Hopefully, one of our suggestions will work for you. If not, Square Enix recommends you contact your card issuer/bank to make sure the payments are not blocked for other reasons or try using an alternative payment method if possible.
Read more: How to fix Final Fantasy XIV: Endwalker error 90002/90006
What is FFXIV error code 601?
FFXIV error code 601 pops up when trying to make a payment on the Mog Station using my debit/credit card. According to the support website, error code 601 «occurs when a payment is rejected before it reaches the Square Enix systems.»
The most common causes for FFXIV error code 601 are:
- There are not enough funds available on the account connected to the payment method.
- Payment details are entered incorrectly.
- Browser add-ons or extensions interfering with the payment process.
- A VPN or proxy service is used.
- The card you’re trying to use does not allow recurring payments.
The suggestions we outlined here should help you resolve FFXIV error code 601 and you will be able to make purchases from the Square Enix store without any problems.
Happy gaming!
How To fix Final Fantasy XIV (FFxiv) Error code 601, 401 Or 406?
by , Published on December 31, 2022December 31, 2022
Last Updated on 1 month
The error codes 601, 401, Or 406 can occur with the FINAL FANTASY XIV (ffxiv) while making any kind of purchase. These errors simply mean that your payment is declined before it reaches the Square Enix systems. And as a result, you are having one of these errors.
Please Note: If you keep getting this error then please stop and wait for at least 24 hours because multiple failed attempts with the same card/account can lead you to a temporary security lockout. If getting 401 or 406 errors, then wait for a minimum of 24 hours before trying again. And if you are having 601 error, then wait for at least 48 hours before retying the transaction.
Reasons For The FFxiv Error 601, 401, Or 406
- Your account doesn’t have sufficient funds.
- There is any temporary issue with your card or bank.
- Your card does not allow recurring payments.
- You have entered the card details incorrectly.
- Your browser add on or extensions are conflicting with the payment process.
- You are using VPN or proxy.
- Your account is temporarily locked out.
How To Fix FFxiv Error code 601, 401, Or 406?
Fix 1: Check Issues With Your Card
- Make sure your card has sufficient funds to complete the translation.
- Double-check all the card details you have provided.
- If in case your card is expiring this month then ffxiv can treat your card as expired. So you need to use a different card.
- Try using any alternate debit or credit card.
Fix 2: Check Issues With Your Connection
- If you are using a VPN or proxy then consider disabling them.
- Go to any internet speed test website and check if your internet speed is good and has a stable connection.
- Also try making the purchase over any other internet connection such as a mobile hotspot, or any alternate wifi connection.
Fix 3: Check Issues With Your Browser
- First, make sure your browser is up to date with the latest firmware version.
- If the error still continues then try using alternate browsers such as Firefox, Safari, Brave, etc.
- Try disabling browser extensions or add-ons from your browser and then try making the payment.
- If you are using chrome then disable the browser extension uses in the incognito mode, and then try making the purchase under the incognito mode.
Fix 4: Use Any Alternate Payment Method
If the error keeps troubling you no matter what solution you try then the best way to get rid of this error is to use an alternate payment method.
- You can buy Crysta through Paypal.
- Buy Game Time Cards which may be purchased at a variety of retailers.
Fix 5: Contact Game Support
By following the above suggestion you will be able to easily bypass the error.
But in case the error still continues then get in touch with the game support. Explain to them the issue and all the steps you have taken to resolve the error.
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Are you currently experiencing problems with Final Fantasy? One of the most common error messages in Final Fantasy is error ‘601’.
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On this page, you will find more information about the most common causes and most relevant solutions for the Final Fantasy error ‘601’. Do you need help straight away? Visit our support page.
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How to solve Final Fantasy error 601
We’ve created a list of solutions which you can follow if you want to solve this Final Fantasy problem yourself. Do you need more help? Visit our support page if you need professional support with Final Fantasy right away.
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Credit Card Billing & Error Code: (601)
Today after trying and failing to log onto my FFXIV account I checked my email to find the following: Dear silvanesti, Thank you for using the Square Enix Account Management System. Due to a processing error with your payment method, all continuous options for the following service account have been cancelled. The details are as follows. Date: 02/05/2012 To reactivate automatically continuous options, please select «Reactivate» from the relevant service account’s Options List. I was previously using the click and buy system with no problems at all. However when the new payment option of debit/credit card came out about a week ago, I switched over to that. I didn’t experience any problems at the time of changing payment options until today. As the email instructed I followed the steps to reactivate my character. All works well up until the point where I enter my card details. I get a little processing animation like its checking my details then this :
So now basically my account has been deactivated, I am unable to reactivate it with a credit card that I know is fine, I have no idea what error code 601 pertains to, and I have been unable to find anything about anyone from the S.E Support Center having fixed this issue. I know I am not the only person with this issue, so I am hoping that someone knows what is going on, and can shed some light on the situation. I would appreciate any information you guys can give me on the problem. Sil~ [+]
Server: Garuda Game: FFXI Posts: 10807
The best part is, when you go to the Square Enix Support Center and enter «Error 601», they have no concept what you are talking about. Someone, in another thread, said its because your bank refused a $0.01 charge that Squenix, or their agent, uses to set up the payments. Squenix does have phone support, M — F only.
I fumbled with the credit card thing for 2 hr the other day before giving up… Gonna try it again when it not suck anymore.
Does anyone have a link to a phone number to call square?
Tried registering a different credit card, but I get the same error. Also can’t log on to the Lodestone Forums today lol, yesterday was ok before I posted this same problem in the technical support forums. Anyone reading this check out here as well. It seems there is another thread with people experiencing the same problem but instead of error code 601 they get 105.
Just a little update from my ongoing saga. I received an email from S.E customer support telling me to unregister my credit card. then re-register it, checking to make sure that all the information is correct & that my billing address is correct. I setup everything shortly after the time the new credit card payment option was introduced. However when I went to unregistered my card it tells me that there is no card registered… When I try to enter my credit card details to register it again I get error code 601. It always pops up when trying to verify my credit card. So now there is apparently no card registered to my account & no way of registering it. lol I think if I can’t get this solved in 2 weeks I’ll end my FFXIV gaming life and try another MMORPG.
1. Try pay o IE w/o any lpugins that block sites 2. Verified by Visa .. doh every time you pay bank send message with code on your cellphone you should prove that is really you and then… profit!
silvanesti said: » I setup everything shortly after the time the new credit card payment option was introduced. However when I went to unregistered my card it tells me that there is no card registered… When I try to enter my credit card details to register it again I get error code 601. It always pops up when trying to verify my credit card. So now there is apparently no card registered to my account & no way of registering it. This is what I’m still trying to resolve. Again. (Went through all the same trouble last month, and hoped it’d be fixed this month.) Have you had any success, or heard of anyone who has?
I received a mail from SE about this error code. They told me that if your billing adress is different from you SE account adress OR is different from your bank’s country, this error can happen. (It’s my case since I don’t live in the same country I have my bank account) If it is the same case for you, they said there’s nothing to do except paying by crysta (paypal/click and buy etc)
Same issue to the T. error 601 after waiting for like.. 60 seconds for a option to add a CC comes up. then I get the error the ONLY way I can set this up is through click and buy who errors a lot too when I try it. Not to mention how shady it seems. It tells me to verify and yet everything on the actual site just redirects. I cant find a phone number to call and the forum it says I can fill out just redirects me to my main account page again. id rather pay them up forward. I dont trust CnB and when I tried Ultimate pay they kept sending me mail I was buying large ammounts of crysta that I wasnt and sending me transaction bills. This is kinda BS.. I looked forward to not having to use these companies and if not that use pay pal like the rest of the world.. Its FFXI and verified by visa/secure all over. I swear SE is out to piss the world off sometimes, this comming from a fan of SE…
MalPal said: » Does anyone have a link to a phone number to call square? Have to go to support, tell them your problem THEN fill out a online forum with security questions, THEN you will get a ID number and a phone number you can call. from there you have to call, wait to talk to someone and then give them your ID number to have some total douchebag cut you off, and talk very rudely to you all the while cutting off everything you tell them and pointing the finger at your bank, your CC company, your internet, firewalls but NOT them! haha. Good luck to you friend
Server: Cerberus Game: FFXI Posts: 6
I just got the same issue, my Bank decided to upgrade my CC and SE canceled my subscription, i tried to update my payment and i’m getting Error: 601, any way this can be resolved at all? i tried the no script thing which didn’t work, tried different CC (all i know work) and also failed…any ideas? been trying to fix this for around 4h now and i’m out of any.
Server: Sylph Game: FFXI Posts: 1765
Cerberus.Renatto said: » I just got the same issue, my Bank decided to upgrade my CC and SE canceled my subscription, i tried to update my payment and i’m getting Error: 601, any way this can be resolved at all? i tried the no script thing which didn’t work, tried different CC (all i know work) and also failed…any ideas? been trying to fix this for around 4h now and i’m out of any. u may just need to wait till monday and have a se rep do it on there end and see if that works sounds like the best bet. btw use the info on this link to get in contact with se if u do not know how,it gives both ways not sure if the email way still works.
Server: Cerberus Game: FFXI Posts: 6
Sylph.Kawar said: » u may just need to wait till monday and have a se rep do it on there end and see if that works sounds like the best bet. Manually? as om gove them my CC details on email or phone? they shouldn’t even accept smth like this as it is illegal. the best thing is SE claim that their Email support is a 24/7 service, i sent them an e-mail over 24h ago and still no reply…
so anyone knows how to fix this !?
Server: Hades Game: FFXI Posts: 367
HELP!!! Need help with this issue! Anyone that had this error code and fixed it? Called my CC company and they said that although it was approved, the company (playspan) didn’t charge it. Been looking all over the internet about this issue and absolutely NO ONE know what to do!
Server: Hades Game: FFXI Posts: 367
Guys I FIXED MY PROBLEM WITH ERROR 601 BILLING ISSUES!!! YAY!! I always used UltimatePay via PayPal to pay for crysta. This month I tried, but got the error 601 instead. So I called my CC company and they said they had approved the charge, but the client (UltimatePay) didn’t take the money off me. So I called UltimatePay and a really helpful girl said that it was in their end, that it’s a security measure for preventing UltimatePay and SE from fraud. But that she checked my payment history and it was going to proccess payment. So I bought more crysta while I was with her on the phone and the payment went through! So whoever is having this error 601 when trying to use UltimatePay should give them a call: 1-877-703-6339
Original Post — Hide Today after trying and failing to log onto my FFXIV account I checked my email to find the following: Dear silvanesti, Thank you for using the Square Enix Account Management System. Due to a processing error with your payment method, all continuous options for the following service account have been cancelled. The details are as follows. Date: 02/05/2012 To reactivate automatically continuous options, please select «Reactivate» from the relevant service account’s Options List. I was previously using the click and buy system with no problems at all. However when the new payment option of debit/credit card came out about a week ago, I switched over to that. I didn’t experience any problems at the time of changing payment options until today. As the email instructed I followed the steps to reactivate my character. All works well up until the point where I enter my card details. I get a little processing animation like its checking my details then this :
So now basically my account has been deactivated, I am unable to reactivate it with a credit card that I know is fine, I have no idea what error code 601 pertains to, and I have been unable to find anything about anyone from the S.E Support Center having fixed this issue. I know I am not the only person with this issue, so I am hoping that someone knows what is going on, and can shed some light on the situation. I would appreciate any information you guys can give me on the problem. Sil~ |
