Error code 0x3000062

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Вопрос
I just downloaded the new version. Set it up and keep getting this error code when I try to connect:

0x3000062

Please advise what I can do.

Thank you.

Все ответы

I am experiencing the same issue when the default port is changed for the RDP. I have tried several values with no success other than the default port on a specific machine. Does anyone know what this error represents?
I am also getting the same error. I was able to use my previous remote connection with Version 8 of the app, but am no longer able to connect to the gateway — not in Version 8 or Version 10. Other Mac users who are using their old connection credentials
are still able to login, but anyone with a Mac who tries to login with new credentials receives the same error message (0x3000062). This has been occurring for several months.

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Hello,

i am trying to connect to PC -Microsoft Windows 10, which is a part of domain server at my office from my

Mac OS High Sierra 10.13.16

I have downloaded the newest Microsoft Remote Desktop application for Mac.

If I connect my PC and Mac to the same Network at my office the connection runs perfectly meaning that the connection to the PC from my Mac is directly connecting with out any problem.

But if i work from a different Network as the PC then Remote Desktop is not connection, showing error

An error occurred while communicating with the Remote Desktop Gateway. If this keeps happening, contact your network administrator for assistance.

Error code: 0x3000062

Can anyone help me?

Thank you,

Claudia

MacBook Pro TouchBar and Touch ID,

iOS 11.4.1

Posted on Aug 27, 2018 9:43 PM

In all likelihood, there’s no network connection and no path available between the sites, or there’s a firewall or three that’s blocking that access. There’ll need to be either public static IP addresses for the target systems at the office and a path opened through the firewall, or private IP addresses and port-forwarding configured through the firewall, or a VPN configured and established between the remote client and the target network. Or IPv6 and a path through the firewall. There’ll probably want to be a public DNS name established for the target host, too.

Check with the local networking folks for assistance.

That’s a guess.

Alternatively… Please check the Microsoft support forums for assistance with that app, or contact Microsoft support.

Posted on Aug 28, 2018 7:59 PM

Windows 10: I keep getting Error code: 0x3000062 when I try to connect to one of my PC’s at work on a…

Discus and support I keep getting Error code: 0x3000062 when I try to connect to one of my PC’s at work on a… in Windows 10 Network and Sharing to solve the problem; This is the error I’m getting:

An error occurred while communicating with the Remote Desktop Gateway. If this keeps happening, contact your network…
Discussion in ‘Windows 10 Network and Sharing’ started by Jake Sax, Nov 29, 2018.

I keep getting Error code: 0x3000062 when I try to connect to one of my PC’s at work on a…

This is the error I’m getting:

An error occurred while communicating with the Remote Desktop Gateway. If this keeps happening, contact your network administrator for assistance. Error code: 0x3000062

I can connect to this computer when I’m on the same network, but if I connect to a different network, I can’t connect. I used canyouseeme.org to see if 3389 was open and it says it’s working and I used the IP address that canyouseeme used to connect to the PC and then used the default gateway of the router as the gateway and it gives me this error. It gives me this error if I use the local static IP address of the computer as the gateway as well. I’m not sure what I’m doing wrong. Any help would be appreciated. Thanks.
Getting Error Code c00cee4f on Lumia 640

Hi,

We would like to ask a few questions to better assist you.
- Could you tell me if you are getting this error code by using the WiFi or 3G connection of your Windows Phone?
- Is there any error message beside the code?
- What are the troubleshooting steps that you’ve tried so far?
Regards.
update error code 801812CB

Hello ShawnWilliams:

Thank you for posting to the forum regarding your update error. At this point, I will provide some basic troubleshooting and request more information. There is no documentation or mention of this specific error by other customers. Please verify the following:
- What is the exact error code and message included?
- Where do you receive this error, on the PC, on the phone, in the Zune software, etc…?
- What is the current OS running on your phone, tap settings > about > more info?
- What is the OS running on your PC?
As for general troubleshooting, try the steps in this article,
http://support.microsoft.com/kb/2484484?wa=wsignin1.0. As there is no mention of your error code I do suggest you review all the steps in this article. I would start with the steps for error code 801812C1 as this is the closest code I could find to the
one posted.

If you continue to have this error after trying the above steps, please attempt the update from another PC connected to a different network. If you can we would also suggest you use another sync cable.

Please let us know if you have any other questions or concerns.

Mark W.
I keep getting Error code: 0x3000062 when I try to connect to one of my PC’s at work on a…
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7 Replies

No, you don’t need a cert…you can use the one that’s self-assigned.

What’s the error you’re getting?

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Da_Schmoo

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mace

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Please don’t open port 3389 to the web — you’re just asking for trouble.

You should get a proper cert — they’re cheap, and only have port 443 forwarded through your router.

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The other option would be to use a VPN.

Or you can install the self signed certificate to the clients.

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I hear ya Da_Schmoo…. but doesn’t port 3389 have to be open for RDP? If I don’t open it, will it still work some other way?

I’ll have to google self signed certs… and look into the fair priced certs mentioned also.

The error code I get from Android app RD Client (Microsoft) I get every time using the public ip is: 0x3000062

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Da_Schmoo

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Remote Web Access runs via ssl over port 443. No need for port 3389 which us a huge security risk.

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Got it.

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thanks guys. : )

Carl, thanks for offering to help… but seems I do not need to use RD Client app now… I’ll use laptop via Anywhere Access via port 443 and the remote desktop within that….it’s all working now.

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I am on Microsoft Remote Desktop Version 10.2.2 on macOS 10.14 (Mojave). The error log looks like the following.

An error occurred while communicating with the Remote Desktop Gateway.
If this keeps happening, contact your network administrator for
assistance.

Error code: 0x3000062

bmike♦

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asked Oct 25, 2018 at 12:39

I confirmed that the EC2 instance requires a security group that allows incoming traffic to the following ports for the Remote Desktop Gateway Service.

TCP/443
UDP/3391

answered Oct 25, 2018 at 12:39

f01f01

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Главная » Грабли » Маленькая, но злая ошибка с публикацией RD Gateway

При публикации RD Gateway с помощью IIS ARR можно столкнуться с одной маленькой, но очень досадной ошибкой. При попытке запустить опубликованный remoteapp на смартфоне (проявляется и на Windows Phone, и на Android, и на iOS) или, например, на Mac OS X, пользователь получит ошибку 0x03000008 и предложением обратиться к администратору 🙂

Причины могут быть разными, например:

https://blog.thesysadmins.co.uk/remote-desktop-ios-8-1-0-error-0x03000008.html — настройки политики для NPS;
https://social.technet.microsoft.com/Forums/office/en-US/02177dba-e8ff-4043-a287-1c6327370b7f/ipad-remote-problem-error-code-0x03000008?forum=winRDc — ошибки клиента.

Однако есть еще одна небольшая тонкость. Если RD Gateway опубликован через IIS ARR, то в правиле публикации необходимо указать тип сопоставления шаблона как «Regular expression», а не «Wildcard» для случая, когда правило задается с шаблоном «.*» и фильтрацией по значению HTTP_HOST. В противном случае можно получить ту самую ошибку 0x03000008.

Если рассмотреть внимательно трассировку («Failed Request Tracing») для публикации с wildcard, можно заметить, что некоторые запросы на rpcproxy не подпадают под шаблон правила и локальный IIS пытается обрабатывать их самостоятельно, естественно выдавая в ответ 404.

Пример такой ситуации:

iisarr

После перевода правила на использование регулярных вырожений публикация начинает работать корректно.

Пример рабочего правила:

iisarr2

P.S. Естественно, самое главное не забывать, что для регулярных выражений шаблон, отвечающий любому числу любых символов не «*», а «.*» (точка — любой символ, * — любое количество).

Источник

Code	Reason
0	No error
1	User-initiated client disconnect.
2	User-initiated client logoff.
3	Your Remote Desktop Services session has ended, possibly for one of the following reasons: The administrator has ended the session. An error occurred while the connection was being established. A network problem occurred. For help solving the problem, see «Remote Desktop» in Help and Support.
260	Remote Desktop can’t find the computer «». This might mean that «» does not belong to the specified network. Verify the computer name and domain that you are trying to connect to.
262	This computer can’t connect to the remote computer. Your computer does not have enough virtual memory available. Close your other programs, and then try connecting again. If the problem continues, contact your network administrator or technical support.
264	This computer can’t connect to the remote computer. The two computers couldn’t connect in the amount of time allotted. Try connecting again. If the problem continues, contact your network administrator or technical support.
266	The smart card service is not running. Please start the smart card service and try again.
516	Remote Desktop can’t connect to the remote computer for one of these reasons: 1) Remote access to the server is not enabled 2) The remote computer is turned off 3) The remote computer is not available on the network Make sure the remote computer is turned on and connected to the network, and that remote access is enabled.
522	A smart card reader was not detected. Please attach a smart card reader and try again.
772	This computer can’t connect to the remote computer. The connection was lost due to a network error. Try connecting again. If the problem continues, contact your network administrator or technical support.
778	There is no card inserted in the smart card reader. Please insert your smart card and try again.
1030	Because of a security error, the client could not connect to the remote computer. Verify that you are logged on to the network, and then try connecting again.
1032	The specified computer name contains invalid characters. Please verify the name and try again.
1034	An error has occurred in the smart card subsystem. Please contact your helpdesk about this error.
1796	This computer can’t connect to the remote computer. Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator.
1800	Your computer could not connect to another console session on the remote computer because you already have a console session in progress.
2056	The remote computer disconnected the session because of an error in the licensing protocol. Please try connecting to the remote computer again or contact your server administrator.
2308	Your Remote Desktop Services session has ended. The connection to the remote computer was lost, possibly due to network connectivity problems. Try connecting to the remote computer again. If the problem continues, contact your network administrator or technical support.
2311	The connection has been terminated because an unexpected server authentication certificate was received from the remote computer. Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator.
2312	A licensing error occurred while the client was attempting to connect (Licensing timed out). Please try connecting to the remote computer again.
2567	The specified username does not exist. Verify the username and try logging in again. If the problem continues, contact your system administrator or technical support.
2820	This computer can’t connect to the remote computer. An error occurred that prevented the connection. Try connecting again. If the problem continues, contact the owner of the remote computer or your network administrator.
2822	Because of an error in data encryption, this session will end. Please try connecting to the remote computer again.
2823	The user account is currently disabled and cannot be used. For assistance, contact your system administrator or technical support.
2825	The remote computer requires Network Level Authentication, which your computer does not support. For assistance, contact your system administrator or technical support.
3079	A user account restriction (for example, a time-of-day restriction) is preventing you from logging on. For assistance, contact your system administrator or technical support.
3080	The remote session was disconnected because of a decompression failure at the client side. Please try connecting to the remote computer again.
3335	As a security precaution, the user account has been locked because there were too many logon attempts or password change attempts. Wait a while before trying again, or contact your system administrator or technical support.
3337	The security policy of your computer requires you to type a password on the Windows Security dialog box. However, the remote computer you want to connect to cannot recognize credentials supplied using the Windows Security dialog box. For assistance, contact your system administrator or technical support.
3590	The client can’t connect because it doesn’t support FIPS encryption level. Please lower the server side required security level Policy, or contact your network administrator for assistance
3591	This user account has expired. For assistance, contact your system administrator or technical support.
3592	Failed to reconnect to your remote session. Please try to connect again.
3593	The remote PC doesn’t support Restricted Administration mode.
3847	This user account’s password has expired. The password must change in order to logon. Please update the password or contact your system administrator or technical support.
3848	A connection will not be made because credentials may not be sent to the remote computer. For assistance, contact your system administrator.
4103	The system administrator has restricted the times during which you may log in. Try logging in later. If the problem continues, contact your system administrator or technical support.
4104	The remote session was disconnected because your computer is running low on video resources. Close your other programs, and then try connecting again. If the problem continues, contact your network administrator or technical support.
4359	The system administrator has limited the computers you can log on with. Try logging on at a different computer. If the problem continues, contact your system administrator or technical support.
4615	You must change your password before logging on the first time. Please update your password or contact your system administrator or technical support.
4871	The system administrator has restricted the types of logon (network or interactive) that you may use. For assistance, contact your system administrator or technical support.
5127	The Kerberos sub-protocol User2User is required. For assistance, contact your system administrator or technical support.
6919	Remote Desktop cannot connect to the remote computer because the authentication certificate received from the remote computer is expired or invalid. In some cases, this error might also be caused by a large time discrepancy between the client and server computers.
7431	Remote Desktop cannot verify the identity of the remote computer because there is a time or date difference between your computer and the remote computer. Make sure your computer’s clock is set to the correct time, and then try connecting again. If the problem occurs again, contact your network administrator or the owner of the remote computer.
8711	Your computer can’t connect to the remote computer because your smart card is locked out. Contact your network administrator about unlocking your smart card or resetting your PIN.
9479	Could not auto-reconnect to your applications,please re-launch your applications
9732	Client and server versions do not match. Please upgrade your client software and then try connecting again.
33554433	Failed to reconnect to the remote program. Please restart the remote program.
33554434	The remote computer does not support RemoteApp. For assistance, contact your system administrator.
50331649	Your computer can’t connect to the remote computer because the username or password is not valid. Type a valid user name and password.
50331650	Your computer can’t connect to the remote computer because it can’t verify the certificate revocation list. Contact your network administrator for assistance.
50331651	Your computer can’t connect to the remote computer due to one of the following reasons: 1) The requested Remote Desktop Gateway server address and the server SSL certificate subject name do not match. 2) The certificate is expired or revoked. 3) The certificate root authority does not trust the certificate. Contact your network administrator for assistance.
50331652	Your computer can’t connect to the remote computer because the SSL certificate was revoked by the certification authority. Contact your network administrator for assistance.
50331653	This computer can’t verify the identity of the RD Gateway «». It’s not safe to connect to servers that can’t be identified. Contact your network administrator for assistance.
50331654	Your computer can’t connect to the remote computer because the Remote Desktop Gateway server address requested and the certificate subject name do not match. Contact your network administrator for assistance.
50331655	Your computer can’t connect to the remote computer because the Remote Desktop Gateway server’s certificate has expired or has been revoked. Contact your network administrator for assistance.
50331656	Your computer can’t connect to the remote computer because an error occurred on the remote computer that you want to connect to. Contact your network administrator for assistance.
50331657	An error occurred while sending data to the Remote Desktop Gateway server. The server is temporarily unavailable or a network connection is down. Try again later, or contact your network administrator for assistance.
50331658	An error occurred while receiving data from the Remote Desktop Gateway server. Either the server is temporarily unavailable or a network connection is down. Try again later, or contact your network administrator for assistance.
50331659	Your computer can’t connect to the remote computer because an alternate logon method is required. Contact your network administrator for assistance.
50331660	Your computer can’t connect to the remote computer because the Remote Desktop Gateway server address is unreachable or incorrect. Type a valid Remote Desktop Gateway server address.
50331661	Your computer can’t connect to the remote computer because the Remote Desktop Gateway server is temporarily unavailable. Try reconnecting later or contact your network administrator for assistance.
50331662	Your computer can’t connect to the remote computer because the Remote Desktop Services client component is missing or is an incorrect version. Verify that setup was completed successfully, and then try reconnecting later.
50331663	Your computer can’t connect to the remote computer because the Remote Desktop Gateway server is running low on server resources and is temporarily unavailable. Try reconnecting later or contact your network administrator for assistance.
50331664	Your computer can’t connect to the remote computer because an incorrect version of rpcrt4.dll has been detected. Verify that all components for Remote Desktop Gateway client were installed correctly.
50331665	Your computer can’t connect to the remote computer because no smart card service is installed. Install a smart card service and then try again, or contact your network administrator for assistance.
50331666	Your computer can’t stay connected to the remote computer because the smart card has been removed. Try again using a valid smart card, or contact your network administrator for assistance.
50331667	Your computer can’t connect to the remote computer because no smart card is available. Try again using a smart card.
50331668	Your computer can’t stay connected to the remote computer because the smart card has been removed. Reinsert the smart card and then try again.
50331669	Your computer can’t connect to the remote computer because the user name or password is not valid. Please type a valid user name and password.
50331671	Your computer can’t connect to the remote computer because a security package error occurred in the transport layer. Retry the connection or contact your network administrator for assistance.
50331672	The Remote Desktop Gateway server has ended the connection. Try reconnecting later or contact your network administrator for assistance.
50331673	The Remote Desktop Gateway server administrator has ended the connection. Try reconnecting later or contact your network administrator for assistance.
50331674	Your computer can’t connect to the remote computer due to one of the following reasons: 1) Your credentials (the combination of user name, domain, and password) were incorrect. 2) Your smart card was not recognized.
50331675	Remote Desktop can’t connect to the remote computer «» for one of these reasons: 1) Your user account is not listed in the RD Gateway’s permission list 2) You might have specified the remote computer in NetBIOS format (for example, computer1), but the RD Gateway is expecting an FQDN or IP address format (for example, computer1.fabrikam.com or 157.60.0.1). Contact your network administrator for assistance.
50331676	Remote Desktop can’t connect to the remote computer «» for one of these reasons: 1) Your user account is not authorized to access the RD Gateway «» 2) Your computer is not authorized to access the RD Gateway «» 3) You are using an incompatible authentication method (for example, the RD Gateway might be expecting a smart card but you provided a password) Contact your network administrator for assistance.
50331679	Your computer can’t connect to the remote computer because your network administrator has restricted access to this RD Gateway server. Contact your network administrator for assistance.
50331680	Your computer can’t connect to the remote computer because the web proxy server requires authentication. To allow unauthenticated traffic to an RD Gateway server through your web proxy server, contact your network administrator.
50331681	Your computer can’t connect to the remote computer because your password has expired or you must change the password. Please change the password or contact your network administrator or technical support for assistance.
50331682	Your computer can’t connect to the remote computer because the Remote Desktop Gateway server reached its maximum allowed connections. Try reconnecting later or contact your network administrator for assistance.
50331683	Your computer can’t connect to the remote computer because the Remote Desktop Gateway server does not support the request. Contact your network administrator for assistance.
50331684	Your computer can’t connect to the remote computer because the client does not support one of the Remote Desktop Gateway’s capabilities. Contact your network administrator for assistance.
50331685	Your computer can’t connect to the remote computer because the Remote Desktop Gateway server and this computer are incompatible. Contact your network administrator for assistance.
50331686	Your computer can’t connect to the remote computer because the credentials used are not valid. Insert a valid smart card and type a PIN or password, and then try connecting again.
50331687	Your computer can’t connect to the remote computer because your computer or device did not pass the Network Access Protection requirements set by your network administrator. Contact your network administrator for assistance.
50331688	Your computer can’t connect to the remote computer because no certificate was configured to use at the Remote Desktop Gateway server. Contact your network administrator for assistance.
50331689	Your computer can’t connect to the remote computer because the RD Gateway server that you are trying to connect to is not allowed by your computer administrator. If you are the administrator, add this Remote Desktop Gateway server name to the trusted Remote Desktop Gateway server list on your computer and then try connecting again.
50331690	Your computer can’t connect to the remote computer because your computer or device did not meet the Network Access Protection requirements set by your network administrator, for one of the following reasons: 1) The Remote Desktop Gateway server name and the server’s public key certificate subject name do not match. 2) The certificate has expired or has been revoked. 3) The certificate root authority does not trust the certificate. 4) The certificate key extension does not support encryption. 5) Your computer cannot verify the certificate revocation list. Contact your network administrator for assistance.
50331691	Your computer can’t connect to the remote computer because a user name and password are required to authenticate to the Remote Desktop Gateway server instead of smart card credentials.
50331692	Your computer can’t connect to the remote computer because smart card credentials are required to authenticate to the Remote Desktop Gateway server instead of a user name and password.
50331693	Your computer can’t connect to the remote computer because no smart card reader is detected. Connect a smart card reader and then try again, or contact your network administrator for assistance.
50331695	Your computer can’t connect to the remote computer because authentication to the firewall failed due to missing firewall credentials. To resolve the issue, go to the firewall website that your network administrator recommends, and then try the connection again, or contact your network administrator for assistance.
50331696	Your computer can’t connect to the remote computer because authentication to the firewall failed due to invalid firewall credentials. To resolve the issue, go to the firewall website that your network administrator recommends, and then try the connection again, or contact your network administrator for assistance.
50331698	Your Remote Desktop Services session ended because the remote computer didn’t receive any input from you.
50331699	The connection has been disconnected because the session timeout limit was reached.
50331700	Your computer can’t connect to the remote computer because an invalid cookie was sent to the Remote Desktop Gateway server. Contact your network administrator for assistance.
50331701	Your computer can’t connect to the remote computer because the cookie was rejected by the Remote Desktop Gateway server. Contact your network administrator for assistance.
50331703	Your computer can’t connect to the remote computer because the Remote Desktop Gateway server is expecting an authentication method different from the one attempted. Contact your network administrator for assistance.
50331704	The RD Gateway connection ended because periodic user authentication failed. Try reconnecting with a correct user name and password. If the reconnection fails, contact your network administrator for further assistance.
50331705	The RD Gateway connection ended because periodic user authorization failed. Try reconnecting with a correct user name and password. If the reconnection fails, contact your network administrator for further assistance.
50331707	Your computer can’t connect to the remote computer because the Remote Desktop Gateway and the remote computer are unable to exchange policies. This could happen due to one of the following reasons: 1. The remote computer is not capable of exchanging policies with the Remote Desktop Gateway. 2. The remote computer’s configuration does not permit a new connection. 3. The connection between the Remote Desktop Gateway and the remote computer ended. Contact your network administrator for assistance.
50331708	Your computer can’t connect to the remote computer, possibly because the smart card is not valid, the smart card certificate was not found in the certificate store, or the Certificate Propagation service is not running. Contact your network administrator for assistance.
50331709	To use this program or computer, first log on to the following website: <a href=»»></a>.
50331710	To use this program or computer, you must first log on to an authentication website. Contact your network administrator for assistance.
50331711	Your session has ended. To continue using the program or computer, first log on to the following website: <a href=»»></a>.
50331712	Your session has ended. To continue using the program or computer, you must first log on to an authentication website. Contact your network administrator for assistance.
50331713	The RD Gateway connection ended because periodic user authorization failed. Your computer or device didn’t pass the Network Access Protection (NAP) requirements set by your network administrator. Contact your network administrator for assistance.
50331714	Your computer can’t connect to the remote computer because the size of the cookie exceeded the supported size. Contact your network administrator for assistance.
50331716	Your computer can’t connect to the remote computer using the specified forward proxy configuration. Contact your network administrator for assistance.
50331717	This computer cannot connect to the remote resource because you do not have permission to this resource. Contact your network administrator for assistance.
50331718	There are currently no resources available to connect to. Retry the connection or contact your network administrator.
50331719	An error occurred while Remote Desktop Connection was accessing this resource. Retry the connection or contact your system administrator.
50331721	Your Remote Desktop Client needs to be updated to the newest version. Contact your system administrator for help installing the update, and then try again.
50331722	Your network configuration doesn’t allow the necessary HTTPS ports. Contact your network administrator for help allowing those ports or disabling the web proxy, and then try connecting again.
50331723	We’re setting up more resources, and it might take a few minutes. Please try again later.
50331724	The user name you entered does not match the user name used to subscribe to your applications. If you wish to sign in as a different user please choose Sign Out from the Home menu.
50331725	Looks like there are too many users trying out the Azure RemoteApp service at the moment. Please wait a few minutes and then try again.
50331726	Maximum user limit has been reached. Please contact your administrator for further assistance.
50331727	Your trial period for Azure RemoteApp has expired. Ask your admin or tech support for help.
50331728	You no longer have access to Azure RemoteApp. Ask your admin or tech support for help.

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