Error code 0x80090019

Answers

• Hi Phil,

  Thx for resonding.

  Yes, I was logged as Administrator in Safe Mode (without Networking Services).

  The initial error prevents me from booting into Normal Mode or Safe Mode with Networking Services so I cannot visit www.microsoft.com/genuine to validate.
  Safe Mode without network services offers no internet access…. «Nice» lockout !!!

  I will look into your other suggestions asap.

  PC-shrink

  PS: What a terrible mess is MS creating here !!!
  Even genuine copy users are being bugged by issues.
  I’ve been digging into this issue for 1 week now, grrr.

• pc shrink:

  I apologize for the delay in response, but we’re having a few issues with the forum. Our team has read the posting and our support team has suggested to me that you create a free WGA issue case so we can contact you directly about this. We need more information regarding your key (information that shouldn’t be posted here for obvious reasons) for us to track down and resolve this issue ASAP for you.

  Please go here:

   http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860&

  -phil liu

• Hi forum, i am having a problem with the same error message and windows product activation 0x80090019. The software is genuine. It came with the computer from an authorised dealer. I need a fast fix. Please help

• Patricio,

  Please follow these steps for assistance:

  Step 1 is to download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

  Step 2 is to look on the computer or with the materials you received with the computer to see if you have a Certificate of Authenticty (COA).  If you have one, tell us about the COA.  Tell us:

  1.  What edition of Windows XP is it for, Home, Pro, or Media Center?

  2.  Does it read «OEM Software» or «OEM Product» in black lettering?

  3.  Or, does it have the computer manufacturer’s name in black lettering?

  4.  DO NOT post the Product Key.

  Not sure what to look for?  Click here:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

• Hi,

  thank you for responding. The problem i have is that I can not get passed loggin. Windows gives me the error message and logs me off. I do not have access to desktop

• Patricio,

  Can you get anything to work in Safe Mode?

• just tried to run with safe mode (with networking) and I get the same error message.

• Well, ran windows in safe mode and internet does not work, great!!!!

  Why do I have to go through this with a genuine product?

• Patricio,

  One of the functions of the diagnostic tool is to give a final determination of whether your XP installation is genuine, so right now we don’t know for sure one way or the other if your installation of XP is genuine.

  I think you will have to wait for assistance from one fo the genuine MS reps, since this issue with windows product activation and the error will require a more technical analysis.

• Well, it is genuine software. it was sold with the  computer. I am not sure what you mean by me waiting for who|?? How long is it going to take?

• found it…
     
  just isolated and recreated the same problem on one of my clients pcs but it raises some security issues so i won’t post the solution here.

  phil liu: for more details

  please email myusername at hotmail dot com.

  amok69

• Patricio and PC-shrink — the thread died with no resolution.  How did your issues get cleared?

• Hi.  I have the same or similar problem.  One of my systems running XP Pro w/ SP2 suffered massive failure about 3 weeks ago.  After much diagnostics and tweaking, I ended up having to replace the motherboard, as well as the memory and video card.  As part of the dx process I took the hdd out and slaved it to another system, where I was able to back up the registry hives from a prior restore point.  However, after all was said and done, I ended up having to perform a recovery install.  That went fine, but virtually all of my settings were lost.  So instead of trying to recreate all of my start menu settings and short cuts, I decided to try to reintegrate my old install. 

  I copied the new registry hives to a temp file and then copied the old hives back into the windowssystem32config folder.  Then I booted into safe mode and let it gradually identify and install all of the new hardware.  After several days it finally finished and now all of my hardware is properly installed.  The problem I have is that when I try to boot into either safe mode with network support, or normal mode, i get the «a problem has prevented windows from accurately checking the license for this computer….» error message.  There is no code number displayed with this error message.  It gives me the option of activating, or not.  If I choose to activate, the system stops responding and does not display any further screens or messages.  I have let the system run like that for more than 24 hours and there is no change.  It does not progress to an activation screen.  If I decline to activate, the system immediately logs me out.  Since I cannot log in via safe mode with networking or normal mode, I am unable to configure my network or connect to the internet in any fashion.

  I must stress that this a legal XP installation w/ sp2 and my service key is displayed in system properties.  Please advise how to remedy this error so that I can actually reactivate XP.

• Hi Steven,

  I am still having the problem and have not been able to solve the problem. All my data is locked and have no response from windows people. Any other alternatives?

• CAC,

  At this point the simplest solution to your problem would be for you to backup or offload your personal data and then do a clean installation of XP.

  The registry mix-n-match you did is an unsupported repair technique and is most likely the cause of the problem you are having with activation.

• Patricio,

  In an earlier post (07-03-2006, 4:35 PM UTC) you said that you were able to log on in Safe Mode.

  If so, please backup or offload your personal data and do a clean installation of XP.

• Actually, the «registry mix and match» is straight from a Microsoft article (#307545 dated 6/13/2006) on how to recover from a corrupted registry.  Although the specific situation is slightly different, the concept should remain constant.  This is the same copy of XP on the same computer, albeit with substantially new hardware.  Safe Mode shows all components properly installed and configured, with the exception of my network adapter, which cannot be configured in Safe Mode.  The problem is with the activation.  Microsoft should know how to resolve this problem since it is, apparently, quite common.  To say that everybody should simply perform a clean install is the cheap way out and I find it to be unacceptable.  It is the same response that is given on practically any forum relating to practically any software or hardware problem, does not address the actual problem itself and is usually given by people who do not know the actual answer.  Microsoft has a responsibility to provide responsible support to legitimate consumers who are victimized by its security protocols.  I believe it is HIGHLY unlikely that Microsoft does not have a specific remedy to this problem.

• CAC,

  The information in  http://support.microsoft.com/kb/307545/en-us is designed for the  purpose of allowing the computer to start normally so that data can be recovered.

  IMO, it would have taken much less time and aggravation to have offloaded your personal files and do a clean installation, than to do what you did.  OTOH, if your data is preserved there’s nothing to lose by experimenting with different things and different techniques.

  But this experience should show you how finely orchestrated a database the registry really is, one that has to be consistent across itself if it is to be expected to work properly.  Mixing different registry hives and entries from different copies of the registry taken at different times with different hardware is hardly «straight from» the KB article.

• A problem is preventing Windows from accurately checking the license for this computer error code 0x80090019

  I got this message this morning on a pc that I was rebooting it is a HP OEM and XP is Leagal and valid! I cannot backup and reinstall this machine it is very critical that it be resolved asap has anyone found a fix for this!

  PS I can boot into Safe mode but not with networking enabled.

  Here is some additional information

  Diagnostic Report (1.5.0540.0):

  ——————————————

  WGA Data—>

  Genuine Validation Status: Not Activated

  Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

  Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

  Windows Product ID: 76487-OEM-2211906-00101

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 5.1.2600.2.00010100.2.0.pro

  Download Center code: Failed to get code. Error:0x80072ee7

  ID: {A26C5B65-835D-4155-A87A-CB5D3B6B2431}

  Is Admin: Yes

  AutoDial:

  Registry: 0x0

  WGA Version: Registered, 1.5.530.0

  Signature Type: Unknown.

  Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017

  System Scan Data—>

  Scan: Complete

  Cryptography: Error: 57AC6288-75-80090019_1FF03286-1713-80004005

  Notifications Data—>

  Cached Result: N/A

  Cache refresh Interval: N/A

  Extended notification delay(non-genuine): N/A

  Extended notification delay(un-activated): N/A

  All disabled: N/A

  Reminder reduced: N/A

  File Exists: No

  Version: N/A

  Signatue Type: N/A

  OGA Data—>

  Office Status: 100

  Office Diagnostics: FCEE394C-434-80090017_025D1FF3-118-80090017_E2AD56EA-341-8009_E2AD56EA-342-2ee7_16E0B333-57-80004005_B4D0AA8B-836-80004005

  Browser Data—>

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

  Default Browser: C:Program FilesInternet Exploreriexplore.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

• Chrislb,

  Please repost with entire contents of the output of the diag tool.

  Thanx.

• Diagnostic Report (1.5.0540.0):

  ——————————————

  WGA Data—>

  Genuine Validation Status: Not Activated

  Windows Product Key: *****-*****-2MDY9-F6J9M-K42BQ

  Windows Product Key Hash: jY+nlE0RT38EEXpeUqSdQPABSQc=

  Windows Product ID: 76487-OEM-2211906-00101

  Windows Product ID Type: 2

  Windows License Type: OEM SLP

  Windows OS version: 5.1.2600.2.00010100.2.0.pro

  Download Center code: Failed to get code. Error:0x80072ee7

  ID: {A26C5B65-835D-4155-A87A-CB5D3B6B2431}

  Is Admin: Yes

  AutoDial:

  Registry: 0x0

  WGA Version: Registered, 1.5.530.0

  Signature Type: Unknown.

  Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017

  System Scan Data—>

  Scan: Complete

  Cryptography: Error: 57AC6288-75-80090019_1FF03286-1713-80004005

  Notifications Data—>

  Cached Result: N/A

  Cache refresh Interval: N/A

  Extended notification delay(non-genuine): N/A

  Extended notification delay(un-activated): N/A

  All disabled: N/A

  Reminder reduced: N/A

  File Exists: No

  Version: N/A

  Signatue Type: N/A

  OGA Data—>

  Office Status: 100

  Office Diagnostics: FCEE394C-434-80090017_025D1FF3-118-80090017_E2AD56EA-341-8009_E2AD56EA-342-2ee7_16E0B333-57-80004005_B4D0AA8B-836-80004005

  Browser Data—>

  Proxy settings: N/A

  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

  Default Browser: C:Program FilesInternet Exploreriexplore.exe

  Download signed ActiveX controls: Prompt

  Download unsigned ActiveX controls: Disabled

  Run ActiveX controls and plug-ins: Allowed

  Initialize and script ActiveX controls not marked as safe: Disabled

  Allow scripting of Internet Explorer Webbrowser control: Disabled

  Active scripting: Allowed

  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data—>

  Other data—>

  Office Details: <GenuineResults><MachineData><UGUID>{A26C5B65-835D-4155-A87A-CB5D3B6B2431}</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-K42BQ</PKey><PID>76487-OEM-2211906-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-1768460526-3584638953-1261321765</SID><SYSTEM/><BIOS/><HWID>6A0030FF0184F35D</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>             <Software><Office><Result>100</Result><Products><Product GUID=»{91110409-6000-11D3-8CFE-0150048383C9}»><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>B4C2F4EB15E35D2</Val><Hash>Ve7vPViIv9dgfR8jn7zO5n+QR+U=</Hash><Pid>70145-745-2271637-57979</Pid></Product></Products></Office></Software></GenuineResults>  

   ————————————————————————————————————————

  This is the complete print out, and I have viewed the post that you sugested already and it was not helpful. I did download the WindowsXP-KB905474-ENU-x86.exe and tried to run it but I was recieving an error that stating that it could not verify the intgrity of the update.inf and to verify the Cryptography service was running; I check and it is. Again I must explore every avenue to fix this becouse a reinstall is not an option.

• Hello,

  I need help with this,please.

  Windows product activation — a problem is preventing Windows from accurately checking the license for this computer. Error code: 0x80090019

  Any ideas?

• I am receiving the same error on my computer!!  It seems that this is a growing error that Microsoft has not properly identified.   Searching under Knowledge Base does not have valid resolutions.  Having to do a clean install is a last resort to this problem. 

  I can only log on to Safe Mode and in addition, the System Recovery does not load properly.  I am using a Licensed version of Windows XP Home Edition.  I do not have the CDs available to reinstall Windows. 

  A PROBLEM IS PREVENTING WINDOWS FROM ACCURATELY CHECKING THE LICENSE FOR THIS COMPUTER.  ERROR CODE 0X80090019.

• This machine was running fine until a few days ago when we started getting the 0x80090019 error.  Log-in by safe mode/no networking only.

  It’s a DELL machine with «DELL» printed on the COA sticker. (Like #3)

  Thanks!

  Here’s the report results:

  Diagnostic Report (1.5.0540.0):
  ——————————————
  WGA Data—>
  Genuine Validation Status: Not Activated
  Windows Product Key: *****-*****-GD6GR-K6DP3-4C8MT
  Windows Product Key Hash: s2kt66ZJWfV4nS1wFD5F9bxTSDw=
  Windows Product ID: 55277-OEM-2111907-00102
  Windows Product ID Type: 2
  Windows License Type: OEM SLP
  Windows OS version: 5.1.2600.2.00010300.2.0.hom
  Download Center code: Failed to get code. Error:0x80072ee7
  ID: e7782eb8-dbf3-493a-b2ef-1fa0f52359fd
  Is Admin: Yes
  AutoDial: No
  Registry: 0x0
  WGA Version: Registered, 1.5.540.0
  Signature Type: Unknown.
  Validation Diagnostic: FCEE394C-434-80090017_025D1FF3-118-80090017

  System Scan Data—>
  Scan: Complete
  Cryptography: Error: 57AC6288-75-80090019_1FF03286-1713-80004005

  Notifications Data—>
  Cached Result: 0
  Cache refresh Interval: 258282 seconds
  Extended notification delay(non-genuine): 14
  Extended notification delay(un-activated): 31
  All disabled: 0
  Reminder reduced: 0
  File Exists: Yes
  Version: 1.5.540.0
  Signatue Type: N/A

  OGA Data—>
  Office Status: 109
  Office Diagnostics:

  Browser Data—>
  Proxy settings: N/A
  User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
  Default Browser: C:PROGRA~1MOZILL~1FIREFOX.exe
  Download signed ActiveX controls: Prompt
  Download unsigned ActiveX controls: Disabled
  Run ActiveX controls and plug-ins: Allowed
  Initialize and script ActiveX controls not marked as safe: Disabled
  Allow scripting of Internet Explorer Webbrowser control: Disabled
  Active scripting: Allowed
  Script ActiveX controls marked as safe for scripting: Allowed

  File Scan Data—>

  Other data—>
  Office Details: <GenuineResults><MachineData><UGUID>e7782eb8-dbf3-493a-b2ef-1fa0f52359fd</UGUID><Version>1.5.0540.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><PKey>*****-*****-*****-*****-4C8MT</PKey><PID>55277-OEM-2111907-00102</PID><PIDType>2</PIDType><SID>S-1-5-21-186119743-1345486925-1028424173</SID><SYSTEM/><BIOS/><HWID>9200306F01842052</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

Время работы «Круглосуточно ежедневно»  Отзывы и рекомендации
Вызов мастера на дом — БЕСПЛАТНО! (мы знаем как бъеться сердце вашего компьютера)

Включил сегодня свой компьютер, а он не грузится, выдавая мне сообщение: *неполадка помешала Windows проверить лицензию для этого компьютера код об ошибке: 0x80090019 *. А если и загружается, то только  в режиме ctrl+alt+del. Когда я ввел логин и пароль, он опять выдал ошибку: *неполадка помешала Windows проверить лицензию для этого компьютера код об ошибке: 0x80090019 * и снова перешел в этот  же режим.

Во время предыдущей своей работы заметил, что на рабочем столе все ярлыки потеряли свои первоначальные иконки. Обновил рабочий стол, но это ничего не изменило. Решил разобраться с этой проблемой потом.

Мой товарищ сказал, что эта ошибка появляется, потому что «винда пиратская», либо это связано с криптографией. Знакомый посоветовал другое решение: «Обход ошибки 0x800705aa, 0x80070002, 0x80004005, 0x800405aa и 0x80090019».

Выяснилось, что это сообщение появляется из-за проблемы со сторонними программами WinTools.

Чтобы избавиться от подобной проблемы нужно выполнить несколько действий:
1. Отключить от компьютера кабель локальной сети.
2. Удалить при помощи  Установка и удаление программ (Панель управления) сторонние программы WinTools.

3. Нажать клавишу F8 во время загрузки компьютера и выбрать безопасный
режим работы.
4. Выбрать меню Пуск->Выполнить, набрать в появившемся окне regedit и нажать OK.
5. Удалить параметр реестра WinTools из приведенного ниже раздела реестра:
HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionRun
6. Если имеются разделы реестра
* HKEY_LOCAL_MACHINESOFTWAREClassesCLSID{87766247-311C-43B4-8499-3D5FEC94A183}
или раздел
* HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindowsCurrentVersionExplorerBrowserHelperObjects{87766247-311C-43B4-8499-3D5FEC94A183},
удалить их также.
7. Закрыть редактор реестра.
8. Перезагрузить компьютер.
9. Из Папка_программCommon filesWinTools удалить следующее:
* Папка_программCommon filesWinToolsWSup.exe
* Папка_программCommon filesWinToolsWToolsA.exe
* Папка_программCommon filesWinToolsWToolsB.dll
* Папка_программCommon filesWinToolsWToolsS.exe

 
Примечание. Под Папкой_программ подразумевается папка Program Files, куда устанавливается WinTools. Ее расположение по умолчанию на C:Program Files.
10. Очистить файл hosts. Этот файл находится на %Windir%System32DriversEtcHosts.
Примечание. Под %Windir% подразумевается папка Windows (если на компьютере стоит Windows XP). Либо C:Windows по умолчанию.
11. Удалить все файлы, в имени которых  есть Wsup или Wtools. К примеру, в папке %Windir%prefetch могут находиться файлы с Wtools или Wsup.
Примечание. %Windir%prefetch – скрытая папка. Чтобы получить к ней доступ, в поле Адрес надо набрать %Windir%prefetch и нажать Enter.
12. Перезагрузить компьютер в стандартном режиме.
Однако в некоторых ситуациях в безопасном режиме также ничего не сделать, поскольку нет вообще Панели задач. При нажатии меню Пуск нет реакции, то есть команду
regedit набрать негде. А программа WinTools также отсутствует. Можно попробовать выполнить проверку компьютера на наличие инфицированных файлов и вирусов, а затем попробовать выполнить процедуру еще раз.

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