Error code 1073741795

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System information

• Have I written custom code (as opposed to using a stock example script provided in TensorFlow):No
• OS Platform and Distribution (e.g., Linux Ubuntu 16.04):Windows 7 Home Premium 64-bit SP1
• Mobile device (e.g. iPhone 8, Pixel 2, Samsung Galaxy) if the issue happens on mobile device:N/A
• TensorFlow installed from (source or binary):binary
• TensorFlow version (use command below):1.12.0
• Python version:3.6.8
• Bazel version (if compiling from source):N/A
• GCC/Compiler version (if compiling from source):N/A
• CUDA/cuDNN version:N/A
• GPU model and memory:ATI Mobility Radeon HD 6370

You can collect some of this information using our environment capture script
You can also obtain the TensorFlow version with
python -c «import tensorflow as tf; print(tf.GIT_VERSION, tf.VERSION)»

Describe the current behavior
It failed on importing tensorflow
Describe the expected behavior
It should be able to import tensorflow. I don’t have problem in Anaconda.
Code to reproduce the issue
Provide a reproducible test case that is the bare minimum necessary to generate the problem.
#install Python3.6.8
#install vc_redist.x64
pip install -U pip virtualenv
virtualenv —system-site-packages -p python ./keras
.kerasScriptsactivate keras
(keras) pip install —upgrade pip
(keras) pip list
(keras) pip install —upgrade tensorflow
(keras) python
import tensorflow as tf
Other info / logs
Include any logs or source code that would be helpful to diagnose the problem. If including tracebacks, please include the full traceback. Large logs and files should be attached.
Python 3.6.8 (tags/v3.6.8:3c6b436a57, Dec 24 2018, 00:16:47) [MSC v.1916 64 bit (AMD64)] on win32
Type «help», «copyright», «credits» or «license()» for more information.
import tensorflow as tf
Traceback (most recent call last):
File «C:UsersStleekeraslibsite-packagestensorflowpythonpywrap_tensorflow.py», line 58, in
from tensorflow.python.pywrap_tensorflow_internal import *
File «C:UsersStleekeraslibsite-packagestensorflowpythonpywrap_tensorflow_internal.py», line 28, in
_pywrap_tensorflow_internal = swig_import_helper()
File «C:UsersStleekeraslibsite-packagestensorflowpythonpywrap_tensorflow_internal.py», line 24, in swig_import_helper
_mod = imp.load_module(‘_pywrap_tensorflow_internal’, fp, pathname, description)
File «C:UsersStleekeraslibimp.py», line 243, in load_module
return load_dynamic(name, filename, file)
File «C:UsersStleekeraslibimp.py», line 343, in load_dynamic
return _load(spec)
ImportError: DLL load failed with error code -1073741795

During handling of the above exception, another exception occurred:

Traceback (most recent call last):
File «<pyshell#0>», line 1, in
import tensorflow as tf
File «C:UsersStleekeraslibsite-packagestensorflow_init_.py», line 24, in
from tensorflow.python import pywrap_tensorflow # pylint: disable=unused-import
File «C:UsersStleekeraslibsite-packagestensorflowpython_init_.py», line 49, in
from tensorflow.python import pywrap_tensorflow
File «C:UsersStleekeraslibsite-packagestensorflowpythonpywrap_tensorflow.py», line 74, in
raise ImportError(msg)
ImportError: Traceback (most recent call last):
File «C:UsersStleekeraslibsite-packagestensorflowpythonpywrap_tensorflow.py», line 58, in
from tensorflow.python.pywrap_tensorflow_internal import *
File «C:UsersStleekeraslibsite-packagestensorflowpythonpywrap_tensorflow_internal.py», line 28, in
_pywrap_tensorflow_internal = swig_import_helper()
File «C:UsersStleekeraslibsite-packagestensorflowpythonpywrap_tensorflow_internal.py», line 24, in swig_import_helper
_mod = imp.load_module(‘_pywrap_tensorflow_internal’, fp, pathname, description)
File «C:UsersStleekeraslibimp.py», line 243, in load_module
return load_dynamic(name, filename, file)
File «C:UsersStleekeraslibimp.py», line 343, in load_dynamic
return _load(spec)
ImportError: DLL load failed with error code -1073741795

Failed to load the native TensorFlow runtime.

See https://www.tensorflow.org/install/errors

for some common reasons and solutions. Include the entire stack trace
above this error message when asking for help.

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I keep getting the same error over and over again.

I have tried every suggested resolution and nothing has worked. Anyone?

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Hi @demaq89, wishing you a happy Thursday! 

Have you tried these steps in order to perform an advanced re-install on your device? 

What was the result? 

Keep me posted!

Re: Installation Failed Error Code 1073741795

Hi @The TechJedi, how are you doing today? 

Let me ask: have you followed the steps provided in order to perform an advanced re-install on your device? 

How did it go?

Let me know more.

Re: Installation Failed Error Code 1073741795

Hi Megan,

Thanks for your response. Yes, I have tried the advance re-install, many times. I have tried many suggestions from the community with the same result. Same message as my first screen shot.

Re: Installation Failed Error Code 1073741795

Thanks for clarifying, @The TechJedi! 

What is the OS on the device you’re trying to install the app on? 

Re: Installation Failed Error Code 1073741795

Re: Installation Failed Error Code 1073741795

I just sent you an email, @The TechJedi! 

Please reply back to me as soon as possible, and we’ll continue working on this. 

Cheers!

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