Error when getting information for file input output error

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herra

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ricardogroetaers

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• [xubuntu] Unable to open external usb hdd

1. Unable to open external usb hdd
   

   Just attempted to use a 1tb Western Digital My Passport external usb hard drive with a pretty much default install of xubuntu 12.04, the drive mounts/ejects fine, but when I attempt to access the directory «My Passport» in Thunar I get the error message

   Code:

   Failed to open directory "My Passport".
   Error when getting information for file '/media/My Passport/Locale': Input/output error.

   I think this could be a permissions problem, looking at the permissions

   Code:

   joe@*****:/media$ ls -l
   total 56
   drwxrwxrwx 1 root root 12288 Jul  9 15:38 Backup
   drwx------ 1 joe  joe   4096 Sep  3  2011 My Passport

   ‘My Passport’ has a different ownership and permissions than for example my Backup partition (whose permissions are also I think a bit odd as I am using an ntfs formatted partition and had to fiddle things to get it to work) however I don’t seem to be able to change My Passports permissions, or I am trying the wrong chmod commands?

   Some other perhaps helpful info

   Code:

   ls -al /media/My Passport/
   ls: cannot access /media/My Passport/Locale: Input/output error
   ls: cannot access /media/My Passport/My Passport Apps for Mac: Input/output error
   ls: cannot access /media/My Passport/User Manuals: Input/output error
   total 12
   drwx------ 1 joe  joe  4096 Sep  3  2011 .
   drwxr-xr-x 8 root root 4096 Jul 11 09:30 ..
   drwx------ 1 joe  joe  4096 Feb 14 02:01 Extras
   d????????? ? ?    ?       ?            ? Locale
   d????????? ? ?    ?       ?            ? My Passport Apps for Mac
   drwx------ 1 joe  joe     0 Sep  3  2011 System Volume Information
   d????????? ? ?    ?       ?            ? User Manuals

   and

   Code:

   joe@*****:/media$ mount
   /dev/sdc1 on /media/My Passport type fuseblk (rw,nosuid,nodev,allow_other,default_permissions,blksize=4096)

   Any help/pointers much appreciated!

   ---

2. Re: Unable to open external usb hdd
   

   It seems you can read the directory ‘Extras’

   What file system is there on the partition ‘My Passport’? Could there be a Mac system?

   Have you tried to mount it manually with the mount command?

   Code:

    sudo mount -t auto /dev/sdxy /mnt

   where x is the drive letter and y is the partition number, that you can probably figure out from the output ofor
   Please post the output of those commands as well as the output of

   ---

3. Re: Unable to open external usb hdd
   

   Originally Posted by sudodus
   

   Have you tried to mount it manually with the mount command?

   Code:

   sudo mount -t auto /dev/sdc1 /mnt

   Worked fine, but was unable to access /mnt as before when it automounted to ‘My Pssport’

   The outputs of the commands you asked for

   Code:

    sudo fdisk -lu
   
   Disk /dev/sda: 1000.2 GB, 1000204886016 bytes
   255 heads, 63 sectors/track, 121601 cylinders, total 1953525168 sectors
   Units = sectors of 1 * 512 = 512 bytes
   Sector size (logical/physical): 512 bytes / 512 bytes
   I/O size (minimum/optimal): 512 bytes / 512 bytes
   Disk identifier: 0x000b920b
   
      Device Boot      Start         End      Blocks   Id  System
   /dev/sda1   *        2048      206847      102400    7  HPFS/NTFS/exFAT
   /dev/sda2          206848   307406847   153600000    7  HPFS/NTFS/exFAT
   /dev/sda3       307408894   622995455   157793281    5  Extended
   /dev/sda4       622995456  1953523711   665264128    7  HPFS/NTFS/exFAT
   /dev/sda5       307408896   317845503     5218304   82  Linux swap / Solaris
   /dev/sda6       317847552   622995455   152573952   83  Linux
   
   Disk /dev/sdb: 1000.2 GB, 1000204886016 bytes
   255 heads, 63 sectors/track, 121601 cylinders, total 1953525168 sectors
   Units = sectors of 1 * 512 = 512 bytes
   Sector size (logical/physical): 512 bytes / 512 bytes
   I/O size (minimum/optimal): 512 bytes / 512 bytes
   Disk identifier: 0x0002bd15
   
      Device Boot      Start         End      Blocks   Id  System
   /dev/sdb1            2048  1331202047   665600000    7  HPFS/NTFS/exFAT
   /dev/sdb2      1331202048  1953523711   311160832   83  Linux
   
   Disk /dev/sdc: 1000.2 GB, 1000170586112 bytes
   255 heads, 63 sectors/track, 121597 cylinders, total 1953458176 sectors
   Units = sectors of 1 * 512 = 512 bytes
   Sector size (logical/physical): 512 bytes / 512 bytes
   I/O size (minimum/optimal): 512 bytes / 512 bytes
   Disk identifier: 0x00023f15
   
      Device Boot      Start         End      Blocks   Id  System
   /dev/sdc1            2048  1953458175   976728064    7  HPFS/NTFS/exFAT

   Code:

    sudo parted -l
   Model: ATA WDC WD1003FBYX-1 (scsi)
   Disk /dev/sda: 1000GB
   Sector size (logical/physical): 512B/512B
   Partition Table: msdos
   
   Number  Start   End     Size    Type      File system     Flags
    1      1049kB  106MB   105MB   primary   ntfs            boot
    2      106MB   157GB   157GB   primary   ntfs
    3      157GB   319GB   162GB   extended
    5      157GB   163GB   5344MB  logical   linux-swap(v1)
    6      163GB   319GB   156GB   logical   ext4
    4      319GB   1000GB  681GB   primary   ntfs
   
   
   Model: ATA WDC WD1003FBYX-1 (scsi)
   Disk /dev/sdb: 1000GB
   Sector size (logical/physical): 512B/512B
   Partition Table: msdos
   
   Number  Start   End     Size   Type     File system  Flags
    1      1049kB  682GB   682GB  primary  ntfs
    2      682GB   1000GB  319GB  primary  ext3
   
   
   Model: WD My Passport 0748 (scsi)
   Disk /dev/sdc: 1000GB
   Sector size (logical/physical): 512B/512B
   Partition Table: msdos
   
   Number  Start   End     Size    Type     File system  Flags
    1      1049kB  1000GB  1000GB  primary  ntfs

   Code:

   sudo blkid
   /dev/sda1: LABEL="System Reserved" UUID="C660F6AF60F6A579" TYPE="ntfs" 
   /dev/sda2: UUID="28B4F904B4F8D4F2" TYPE="ntfs" 
   /dev/sda4: LABEL="Storage" UUID="33C0487C4A4BD1EB" TYPE="ntfs" 
   /dev/sda5: UUID="25afe596-c6a1-4565-a91a-7e4335e3f6fa" TYPE="swap" 
   /dev/sda6: UUID="0d5135d7-b50a-4c64-83be-68b73f970e96" TYPE="ext4" 
   /dev/sdb1: LABEL="Backup" UUID="05AD7A350B673D19" TYPE="ntfs" 
   /dev/sdb2: UUID="cd94faf5-6aa3-4fc4-9623-66285bd971a6" TYPE="ext3" 
   /dev/sdc1: LABEL="My Passport" UUID="4E1AEA7B1AEA6007" TYPE="ntfs"

   Does any of that help? It appears to be an ntfs drive (good for me as ultimately it may well be used on Windows, Linux and Mac systems)

   ---

4. Re: Unable to open external usb hdd
   

   It looks fine to me according to those commands. But in your first post

   Code:

    ls -al /media/My Passport/

   gives an output with a lot of ?s.

   Also from your first post, it seems you can read the directory ‘Extras’. Is that so, can you cd into it or browse it with the file browser?

   I think there is something wrong with the file system (a small damage, that might be possible to repair, when attached to a computer running Windows. (Rule: Use the original system tools to repair a file system, so repair Windows file systems with Windows and linux file systems with linux …).

   Last edited by sudodus; July 11th, 2013 at 11:22 AM.

   ---

5. Re: Unable to open external usb hdd
   

   I can cd into it but

   Code:

   /media/My Passport/Extras$ ls
   ls: reading directory .: Input/output error

   Should it be possible to simply format this drive and start over, there is nothing of importance on it.

   ---

6. Re: Unable to open external usb hdd
   

   Certainly This would be the simplest way to get i right. If you want it to be formatted to NTFS, do it in Windows. And make a good descriptive label without space in the label name.

   ---

7. Re: Unable to open external usb hdd
   

   I have a 2tb external drive that will not let me mount if not as root. They said it is something about FUSE. Not familiar what it is. So my workaround is to run gnome disk utility as root. «Sudo palimpsest» on terminal and mount. Can read it after that. Not the best way but since don’t use it much, I’m good with it.

   ---

Tags for this Thread

Не удалось открыть папку: «Рабочий стол».
 
Ошибка при получении информации о файле «/media/SATA2/PROFILE/User/Рабочий 
    стол/Test.txt»: Ошибка ввода/вывода.

Не удалось сохранить файл /media/SATA2/PROFILE/Use…бочий стол/Test.txt.
 
Неожиданная ошибка: Ошибка при получении информации о файле «/media/SATA2/ 
    PROFILE/User/Рабочий стол/Test.txt»: Ошибка ввода/вывода

Не удалось переименовать объект.
 
Не удалось переименовать объект «Безымянный документ» в «Test.txt»: Произошла 
    ошибка при переименовании файла: Ошибка ввода/вывода

Не удалось подключить «SATA2».
 
DBus error org.gtk.Private.RemoteVolumeMonitor.Failed: An operation is already 
    pending.

root@linux:/media/SATA2/PROFILE/User/Рабочий стол# ls -la
ls: невозможно получить доступ к Test.txt: Ошибка ввода/вывода
итого 4415
drwx------ 1 User User   12288 Сен  2 22:21 .
drwx------ 1 User User    8192 Авг 18 07:48 ..
-rw------- 1 User User    1830 Сен  2 11:56 Test_2.txt
-rw------- 1 User User    3722 Сен  2 21:22 Test_3.txt
-????????? ? ?      ?            ?            ? Test.txt

CHKDSK is verifyng indexes (stage 2 of 5)
 
    Deleting index entry .Trash-1000 in index $I30 of file 5
    Deleting index entry Test.txt in index $I30 of file 702196
    Deleting index entry Test_2.txt in index $I30 of file 702196
    Deleting index entry Test_3.txt in index $I30 of file 702196