Troubleshooting Web Inbox
Troubleshooting Web Inbox
Introduction
The Web Inbox application provides access to voice messages and receipts stored on the Cisco Unity Connection server. The
Web Inbox enables users to play, compose, reply to or forward, and manage Unity Connection voice messages using a web browser.
It is installed on the Unity Connection server during installation.
Following are the tasks to troubleshoot problems with Web Inbox:
-
If there is an error message associated with the problem, review the “Web Inbox Error Messages” section on page 28-1.
-
Review the “Adobe Flash Player Settings Dialog Box Unresponsive (Mac OS X with Firefox Only)” section on page 28-4 to consider the most common reasons why users cannot access the Web Inbox pages, including use of an incorrect URL, incorrect
browser settings, or the presence of unsupported software installed on the workstation. -
If the problem is that the Adobe Flash Player Settings dialog box appears but no options on the dialog box can be selected,
see the “Adobe Flash Player Settings Dialog Box Unresponsive (Mac OS X with Firefox Only)” section on page 28-4. -
If the problem is that no messages are displayed in the Web Inbox, see the “Messages Not Displayed in Web Inbox” section on page 28-5.
-
If the problem is that users do not see any sent items in the Sent Folder, see the “Sent Messages Not Displayed in Web Inbox” section on page 28-5.
-
Confirm that the Tomcat service is running. See the “Verifying that Tomcat Service is Running” section on page 28-5.
-
If the problem is that the Web Inbox does not get open in Internet Explorer 9 with Windows 7 64 bit, see the “Web Inbox Not Working with Internet Explorer 9 on Windows 7 64 bit” section on page 28-6.
If you cannot resolve the problem and plan to report the problem to Cisco TAC, you are asked to provide information about
your system and about the problem.
 Note |
Cisco Unity Connection uses Flash Player for recording voice messages through Web Inbox. However, Adobe has announced end For more information on updates of the Flash Player refer https://www.adobe.com/products/flashplayer/end-of-life.html |
Web Inbox Error Messages
In addition to browser error messages (such as “File not found” or “Unauthorized access”), users may see Web Inbox-specific
error messages, Flash plugin error messages, Quicktime plugin error messages, and Tomcat error messages when signing in to
or using the Web Inbox.
The four types of error messages that users may encounter are described in the following table:
|
Browser error messages |
Browser error messages may indicate that the Web Inbox failed to install, the user does not have network access to the Unity |
|
Web Inbox-specific error messages |
Web Inbox-specific error messages are displayed on the Sign-In page or another Web Inbox page, and typically indicate problems |
|
Quicktime Plugin error messages |
Quicktime Plugin-specific error or warning messages are pop-up alerts that occur on pages that load the Quicktime plugin recording |
|
Tomcat error messages |
Tomcat errors occur when there is a system error, such as file corruption or insufficient memory on the Unity Connection server. |
See the following sections for information about these specific error messages.
Error Message: “Sign-In Status – Account Has Been Locked.”
When users encounter the error message “Sign-in status – account has been locked,” it is possible that the user exceeded the
number of failed sign-in attempts that is allowed. (This limit is set on the System Settings > Authentication Rules page in
Cisco Unity Connection Administration.) It may also be possible that the user forgot his or her credentials, or an unauthorized
user attempted to gain access.
Use the following task list to determine the source of the problem and correct it.
-
To confirm that the account is locked, in Cisco Unity Connection Administration, go to the Users > Edit Password Settings
page for the individual user, and select Web Application from the Choose Password menu. Under Web Applications Password Settings,
you can verify the status of the user credentials to determine whether the password was locked by an administrator, there
were failed sign-in attempts, or the password was locked after an excessive number of failed sign-in attempts. -
To unlock the user account, in Cisco Unity Connection Administration, go to the Users > Edit Password Settings page for the
individual user, and select Web Application from the Choose Password menu. Under Web Applications Password Settings, select
Unlock Password.
Error Message: “Apache Tomcat/<Version> – HTTP Status 500 – Internal Server Error.”
File corruption at the time of installation or a Tomcat memory corruption can cause users to encounter the error message “Apache
Tomcat/<version> – HTTP status 500 – internal server error.” To confirm that this is the cause of the problem, check the Tomcat
error page for the indicated root cause for the exception. If an exception message similar to the one below exists, there
is a file or memory corruption:
java.lang.ClassFormatError: <classpath>/<classname> (Illegal constant pool index)
Contact Cisco TAC.
Error Message: “Site Is Unavailable.”
If users encounter the error message “Site is unavailable,” confirm that the Apache Tomcat service is running. See the “Verifying that Tomcat Service is Running” section on page 28-5.
Error Message:
«This User Account Does Not Have a Mailbox and Cannot Sign In to the Web Inbox.
To Use the Web Inbox, You Must Have an Account with a Mailbox.»
If a user with valid credentials
but who does not have an associated Unity Connection mailbox attempts to sign
in to the Web Inbox, the user receives the error «This user account does not
have a mailbox and cannot sign in to the Web Inbox. To use the Web Inbox, you
must have an account with a mailbox.»
To correct the problem, create an account with a mailbox for the user.
As a best practice, we recommend that Unity Connection administrators do not
use the same user account to sign in to Cisco Unity Connection Administration
that they use to sign in to the Web Inbox to manage their own Unity Connection
account.
Error Message: “Error While Uploading Message to Server”
If a user sign in to a Web Inbox using Mozilla Firefox and sends a voice message by uploading the .wav file, an error message
“Error while uploading message to server” gets displayed on the Web Inbox, However, the recipient still receives the voice
message.
Removing the Error Message Displayed on the Web Inbox
SUMMARY STEPS
- Uninstall the Mozilla Firefox browser.
- Clear your data from Mozilla Firefox:
- Reinstall the Mozilla Firefox browser again.
DETAILED STEPS
| Step 1 |
Uninstall the Mozilla Firefox browser.
|
||
| Step 2 |
Clear your data from Mozilla Firefox:
|
||
| Step 3 |
Reinstall the Mozilla Firefox browser again. |
Error Message: «HTML5 audio compatible browser or QuickTime Plug-in
not found. Select Phone option to play the message. Install Quick time plugin
or open web inbox into firefox»
If a user sign in to a Web Inbox using Internet Explorer 11 Mozilla
Firefox and sends a voice message by uploading the.wav file, an error message
«Error while uploading message to server» gets displayed on the Web Inbox,
However, the recipient still receives the voice message.
Send Option is
Disabled on MAC Operating System
On MAC operating system, if the Send option on Safari is not working
after uploading voice message, make sure that the most recent version of Flash
Player is installed on your machine. If the latest version of Flash Player is
installed on your system but still the Send option is not working, do the
following to resolve the issue:
Procedure
| Step 1 |
Navigate to |
| Step 2 |
Check the Allow Plug-ins |
| Step 3 |
Click Website Settings. |
| Step 4 |
In Configured Websites, select Allow Always for the Unity |
Adobe Flash Player Settings Dialog Box Unresponsive (Mac OS X with Firefox Only)
When a user presses the record button to compose a message for the first time in the Web Inbox, an Adobe Flash Player Settings
dialog box is displayed, asking the user whether to allow the Web Inbox to access the microphone. In some cases, users who
see this dialog box are unable to select any of the options in the dialog box, and are therefore unable to record audio for
the message. To change the global Flash Player privacy settings so that the dialog box does not appear, do the following procedure.
Note |
In order to perform this procedure, the user must have access to the Internet to reach the Adobe Macromedia web site. |
Changing Global
Flash Player Privacy Settings to Allow the Web Inbox to Access the Computer
Microphone
Procedure
| Step 1 |
In the web browser that you use to access the Web Inbox, |
| Step 2 |
In the Adobe Flash Player Settings Manager Website Privacy |
| Step 3 |
While the Web Inbox site is selected, select |
Messages Not Displayed in Web Inbox
If the Web Inbox does not display any messages for a user even though the user has messages in the folder being displayed,
clear the browser cache. (Refer to the browser documentation for instructions on how to clear the cache.)
Sent Messages Not Displayed in Web Inbox
In order for sent messages to be available to users in the Sent folder in the Web Inbox, the Sent Messages feature must be
enabled. By default, the feature is not enabled. To enable the feature, change the Sent Messages: Retention Period (in Days)
setting on the System Settings > Advanced > Messaging page in Cisco Unity Connection Administration to a value greater than
zero. Note that because sent messages count toward user mailbox quotas, configuring a high value for this setting can cause
user mailboxes to fill with sent messages if users do not regularly manage them from the Web Inbox.
Verifying that Tomcat Service is Running
Do the following tasks to confirm that the Tomcat service is running in Unity Connection and if necessary, to restart the
Tomcat service:
-
Confirm that the Tomcat service is running using either Real-Time Monitoring Tool (RTMT) or the Command Line Interface (CLI).
Do the applicable procedure:-
Confirming that the Tomcat Service is Running Using Real-Time Monitoring Tool (RTMT), page 28-5
-
Confirming that the Tomcat Service is Running Using the Command Line Interface (CLI), page 28-6
-
-
If necessary, restart the Tomcat service using the Command Line Interface (CLI). See the “Restarting the Tomcat Service Using the Command Line Interface (CLI)” procedure on page 28-6.
Confirming that
the Tomcat Service is Running Using Real-Time Monitoring Tool (RTMT)
Procedure
| Step 1 |
Launch Real-Time Monitoring Tool (RTMT). |
| Step 2 |
On the System menu, select |
| Step 3 |
On the System tab, locate Cisco Tomcat and view its status. The |
Confirming that
the Tomcat Service is Running Using the Command Line Interface (CLI)
Procedure
| Step 1 |
Use the Command Line Interface (CLI) command |
| Step 2 |
Scan the CLI output for the Cisco Tomcat service and confirm |
Restarting the
Tomcat Service Using the Command Line Interface (CLI)
Procedure
To restart the Cisco Tomcat service, use the CLI command
utils service restart Cisco Tomcat.
Web Inbox Not Working with Internet Explorer 9 on Windows 7 64 bit
If the Web Inbox is not working with Internet Explorer 9 on Windows 7 64 bit, make sure that the Media Feature Pack is installed
in your system.
-
Thread Starter
I have a samsung galaxy s3.
Every couple of minutes or so I get this msg:
«oops… An error has occurred while trying to download voice message. Please try again.»
I cleared all the browsers and app cache I could find but this msg still pops up and blocks me from whatever I m doing.
I noticed that it happens only when I m connected to internet through wifi.
I appreciate any help cause its getting v frustrating!!!!
Thanks
-
Download the Forums for Android™ app!
Download
-
Thread Starter
Problem seems to be related to viber.
I uninstalled it and reinstalled it…. problem seems to have stopped!
-
The problem might be with Viber as I faced a similar problem with my Dad’s HTC Desire. It seems that most of people recommend uninstalling and reinstalling Viber, While all you need to do is to tap on «Viber» icon, then tap on «More«, where there will be a menu under your Viber name. Tap on «Settings» with a gear sign next to it, then tap on «Calls & Messages«. There is written «Clear Message History«. Tap on that and Confirm to «Clear«.
This way you clear all the history including that Voice message without loosing your App!
Read Before Taking Action!
** If you are concerned about the data in message history, you can «Email Message History» in zip format before loosing it. This option is also available under «Calls & Messages» **I hope this helps out. :tee:
-
hi I have got the same problem on galaxy s5
. I read your answer how to solve this problem on s3 but unfortunatly I could not do this on my galaxy as well. Its seems that there is another settings in galaxy s5. So if you know how to resolve this problem even on s5 I will be glad to know it
P.S. I have problem with voice messages as well. It is too quiet. Its already impossible to hear and I think it is because of this error
pls pls pls help me
Waiting for ur answer
Tina -
-
Dude, that was from over a year ago. I think she moved on, and would likely never give you her email address.
-
- samsung galaxy s3
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Are you wondering why Telegram voice message not working on your device when you try to send a voice message to someone?
One of my friends also reported the same problem when we both are having a conversation through voice chat on Telegram. That’s where I start finding its causes and solution.
One of the common reasons for Telegram voice message not working is because of slow internet connection, poor device performance, and insufficient device storage.
Rather than this, if your Telegram stores too many cache or there is some bug on the app itself, then you will have trouble using voice messages.
However, if none of the above reasons is your issue, but you still can’t able to use/send a voice message on Telegram, then I have listed some of the best solutions in this article.
So, go through them one by one and re-again continue your conversation using Telegram voice message.
There is no saying that one exact reason for Telegram voice message not working.
However, some of the main reasons behind the issue in Telegram voice message features for both Android phones and iPhones are below:
Poor Internet Status
Telegram is dependent on online sources, so it is incredibly important to have a good internet connection or a Wi-Fi link.
If the internet speed is poor or the Wi-Fi signal is unstable, you will have problems while using Telegram.
Some issues can include slow loading of messages, and inability to open Telegram, the voice message function not working, and many more.
Outdated Telegram Application
People who use Telegram from their smartphones often make an error by not keeping the app updated,
- which can then result in problems such as bugs not being resolved,
- which may result in Telegram crashes and glitches, issues when adding contacts,
- difficulties with phone calls not connecting properly,
- Telegram voice messages not working, and so on.
Device Not Being Updated
When the device isn’t up to date with its recent software update, it can often cause difficulties in operating Telegram.
As Telegram is optimized to operate in a newer version of the software, an older version might create some issues, such as;
Telegram not opening, slower speed of messages getting loaded, calls not connecting, Telegram not showing contact names, Telegram voice messages not working and many more.
Lack Of Space
Mostly in android devices, lack of space becomes a major problem with time. For example, when Telegram can not get enough space it needs to operate, it can start getting glitchy, slow, and often crashes immediately.
Similarly, Telegram voice messages not working.
Bugs In Telegram
When you have bugs in your Telegram application, it can get very glitchy and often might not work as it needs to.
Therefore, when you have a slight doubt that you have bugs in your Telegram, simply delete your application and reinstall it.
This will make your app bug free and should solve the problems.
Old Cache Data
Cache data can affect an application a lot, both in a good way and a bad way.
For example, when your app collects cache, it can be easier for the application to fetch all the needed data for a certain task.
Similarly, when there are a lot of cache files, the storage might not be enough for the application itself to perform its own task smoothly.
Therefore, when you use Telegram and start having problems with the app, check and clear the cache if you find it necessary.
Having too many cache files can lead to Telegram calls not connecting, Telegram voice messages not working, along with other problems.
Problem With The Microphone Of The Sender
When your friend who has sent you the voice messages has some problems with his microphone, you might get an empty voice message.
Therefore, make sure the sender has no problem with his microphone.
Server Down Of Telegram
As many people use Telegram, it can sometimes be hard for Telegram to keep its servers operating smoothly.
Therefore, when the data is too much to process, the servers of Telegram can go down, which can lead to problems like Telegram call not connecting, Telegram not showing contact names, and many more.
As I already mentioned, some of the main reasons behind the issue in Telegram voice message features.
Ways To Solve Telegram Voice Messages Not Working
As you already know, one particular factor might not be the reason for Telegram voice messages not working. Similar is the case with the remedy to this problem.
Therefore, we have researched all the possible ways to solve the Telegram voice messages not working problem.
Considering that thing, in this section, I have provided a few methods which I personally worked on during my research to solve one of my friends’ issues when he was having trouble sending his Telegram voice message feature.
So, you can also try them all and fix the Telegram voice message problem as soon as possible.
- Method 1: Close and re-open the app
- Method 2: Restart Your Wifi Connection
- Method 3: Switch to Mobile Data
- Method 4: Clear Cache Of Telegram
- Method 5: Re-Install App
- Method 6: Update Telegram App
- Method 7: Ask Your Friend To Check His Microphone
- Method 8: Get Help From Official Telegram
Method 1: Close And Re-Open The App
Closing and restarting the Telegram app is the first common thing that you can do if you are having trouble with any apps.
So, this will also work for the Telegram app.
To Reopen The App You Need To:
Close your Telegram app and remove it from the card deck of the recently used app.
Simply reopen the app.
To Reload The Website:
You just need to type Telegram.org in the search bar and click enter. This will reload your website.
When you close and re-open the app, then it will restart the app server, which will fix common bugs and errors.
This can also help to solve the Telegram voice message issue.
Method 2: Restart Your Wifi Connection
If you think your internet connection is the problem, follow the steps below to solve it:
Step 1: Open The “Settings”
On your smartphone( iOS or Android) Launch your default “Settings” app on your devices by just tapping on it.
Step 2: Tap On “Wi-Fi”.
Once you open the “Settings” app, you should see a tab saying “Wi-Fi”( differs with software and the type of device you have but Wi-Fi will be a common word).
Step 3: Turn Off The Wi-Fi Network
Once you open the “Wi-Fi” tab, you will be taken to the “Wi-Fi” menu and will be shown the option to either enable it or disable it.
Step 4: Turn On Your Wi-Fi
Restarting doesn’t mean you turn your wifi off and on within seconds, make sure to wait for a minute or so which will be some time for your device to process the data and give you a better experience.
Doing this should restore your current network settings if it doesn’t change your Wi-Fi connectivity.
If so, you should unplug the power cord you are working on or discontinue the power supply of your router.
Then, wait for a minute before turning the router back on.
Method 3: Switch to Mobile Data
Are you getting enough Wi-Fi signals on your device? Does your network signal is disconnecting over and over again?
If so, then it will interrupt all the app performance on your device.
If your internet is slow, then it will be hard for Telegram to send and receive messages.
And this is where you will say my “Telegram voice message not working.” So, here you can switch to your mobile data.
Step 1: Open Settings
First, open the settings (gear icon) on your device.
Step 2: Look For Mobile Data
Next, search for mobile data within the settings.
You can also swipe down on your homepage to get the mobile data option on the grid.
Step 3: Turn On The Mobile Data
Turn on the mobile data by pressing on it.
By doing this, you will get a full signal, and you can work on your Telegram voice message.
Method 4: Clear Cache Of Telegram
Cache stores the duplicate of your Telegram data, files, and information so it will be easier to load that certain content fast.
This means, that when the cache of Telegram is full, then it can start malfunctioning its features.
So, this is where you have to clear the Telegram cache.
To clear the Telegram cache, follow the following few steps.
Clear Cache Of Telegram On Android Device
Step 1: Go To Settings
Open the Settings app on your device.
Step 2: Go To Application Manager
Tap on Application Manager under the device section.
Step 3: Go To Kik App
Locate and tap on the Telegram app.
Step 4: Tap On Clear
Tap on the Clear option. And then, you can tap on OK to confirm the action.
Clear Cache Of Telegram On IOS Device
If you are clearing the Telegram app cache on your iPhone, then you should remember that it will delete the Telegram app from your device.
Clearing any app cache on IOS means removing an app from that device.
So, you have first to clear the Telegram cache and have to download it from the app store.
Step 1: Go To Settings
Open the iPhone settings.
Step 2: Go To The General
Tap on the General option.
Step 3: Access iPhone Storage
Now, tap on the iPhone Storage option, which opens and shows the list of all the installed apps.
Step 4: Locate Telegram App
Scroll down and search for the Telegram app. Once you find it, tap on the app.
Step 5: Delete App
Finally, tap on the Delete App option at the bottom.
Now, open the App Store and re-download the Telegram app.
Method 5: Re-Install App
If clearing the Telegram cache didn’t work for you, then uninstall the app and re-download it from the store.
Maybe it’s not because of your device nor internet connection but with the app itself.
If there is an issue with the Telegram app, then you can’t do anything except delete the app and re-again install it from the app store.
Note: Keep your login credentials safe and sound because you will need them later on to access your Telegram account. You can also backup your messages and information if you don’t want to start your conversation from the start.
Process To Re-Install Telegram for Android
The steps to re-install Telegram for android is very similar to updating Telegram, just the end is a little different.
The steps to re-install Telegram for Android are below:
Step 1: Open Play Store
Open the Google Play Store on your device
Step 2: Click On The Search Bar
Tap on the Search bar as “Google Play.”
Step 3: Search For Telegram
Type Telegram on the Search bar.
Step 4: Click On Telegram
After you search for Telegram, the app will come at the top. Tap on Telegram.
Step 5: Uninstall Telegram
Click on the Uninstall button and wait.
Step 6: Reinstall The App
Now, click on the Install button. Done.
Steps To Re-Install Telegram For iPhone
Step 1: Open App Store
Open the App Store on your device.
Step 2: Type Telegram
Type Telegram on the Search bar.
Step 3: Tap Telegram
Open Telegram by tapping.
Step 4: Remove The App
Click on the Remove button and wait.
Step 5: Click On Get Button Or Cloud Button
Now, click on the Get button or cloud button. Done.
Apart from this, you can also long-tap on the Telegram icon from a home section and choose to uninstall option.
Then you have to search for Telegram on App Store manually.
Method 6: Update Telegram App
If you are using the outdated version of the Telegram app, then you may find some of the features not working properly.
This usually happens when the developer updates the previous app features to make them even better.
In the context of Telegram voice features, maybe the app doesn’t support Voice message and ask for an update.
In this case, you can’t just simply update this feature only so you have to update the whole app.
Steps To Update Telegram On Android Device
The necessary step to take while updating Telegram on an Android Device is below:
Step 1: Launch Play Store
Open the Google Play Store on your smartphone.
Step 2: Search Telegram
Simply click on the search bar at the top of your screen, “Google Play” is written there.
Search for Telegram.
Step 3: Update Telegram
Click on Telegram, and if any update is available, click the Update button.
Your Telegram will update soon.
OR
Step 2: Click On the three horizontal lines “≡”
Tap on the three horizontal lines “≡” from the upper left corner of the screen.
Step 3: Tap On “My Apps & Games”
You should find a “My Apps & Games” option; tap on it.
Look for the “Updates Section”, and if there is a new update on Telegram, you will be able to find it there.
Step 4: Update Telegram
If you discover Telegram within the “Update Section”, you should just simply update Telegram.
Steps To Update Telegram On iOS Device
Many people might have a problem while updating Telegram on their iOS devices.
If you are one of them, then following the step below will be the right thing to do:
Step 1: Open App Store.
On your iOS Device(iPhone or iPad), open App Store.
Step 2: Click On The Profile Icon
Now, search for your profile icon in the highest right section and click on it.
Step 3: Update Telegram
You’ll find the list of apps waiting to be updated. Scroll down until you find Telegram.
If you discover Telegram on the list, then tap on “Update.”
If you have the will to update other remaining apps, too, then just simply tap on Update All.
Method 7: Ask Your Friend To Check His/Her Microphone
Sometimes when the Telegram voice message is not working, it can be the problem of the sender and not the receiver.
For example, the sender might have some problems with his/her/their microphone and you might receive an empty voice message.
Therefore, before coming to a conclusion make sure, the sender has no problem with his/her/their microphone.
Method 8: Get Help From Official Telegram
Get in touch with the official Telegram help center from their website. Telegram help center will detect your problems and get you an exact solution.
Moreover, Telegram will fix your problem directly from their side which will make it easy to receive and listen to the voice messages on Telegram.
You can either mail the official mail of Telegram or go to their website to complain about your problem.
It might take a day or two for you to get a reply and for Telegram to solve your problem.
Why is Telegram Voice Message Not Playing?
Suppose you received a voice message on Telegram from one of your friends.
It was a song which he sings for you. But when you try to play the message, then it won’t even play.
If this thing ever happens to you while on the Telegram app, then here are the reasons and its solution, which I have mentioned down below.
Slow Wi-Fi Connection
If you are connected to a poor internet connection, then it may be the first reason why you can’t play the Telegram voice message.
So, check your Wi-Fi connection, and if it’s slow, then try to fix it.
You can also use the simple home method to boost your connection.
That is by unplugging the router wire for like 15 seconds and afterward re-plug in.
By doing this, sometimes it can somehow give you a proper network signal.
Corrupted Message
When the voice message got interrupted while recording, then it will not play later on.
This is because it cannot record the flow of your voice.
So, if this ever happens to your friends or to you then sorry to say but you can’t do anything.
Just make another new voice message without cutting down your voice.
Laggy Device
If the Telegram voice message is not playing on your device, then first, you must make sure that your device is running fine.
If your device is constantly frozen or laggy, then it will take time to load the whole voice message.
That’s why, it’s better for you to either change Telegram’s default storage location to an SD card or increase your device performance.
To make your device run faster and smoother, you can uninstall the app which you are not using or those which are consuming too much space.
Why Is Telegram Voice Message Option Not Showing?
Are you recording the voice message on Telegram but can’t able to find the microphone option on it?
If that’s the case, then maybe you are using a video message instead of a voice message.
In this case, you have to switch from video message to voice message. So, here’s how you can do it.
- Open the Telegram app.
- Go to the chat section where you want to send a voice message.
- Now, tap on the video option, which you can find in the bottom right corner. This will switch back to your microphone section.
- At last, start your recording.
How to Fix Telegram Voice Message Not Sending?
Have you tried to send a voice message on Telegram but later finds out it not working?
Well, if so, then it might be because of the same reasons why the voice message was not loading or working. The Reasons are:
- Poor Internet Connection
- Lack of timely updates on Telegram
- The device not being updated
- Lack of space
- Bugs in Telegram
- Old Cache Data
- Problems with the microphone
- Server down of Telegram
Frequently Asked Questions
Here are some of the most asked and related questions about “Telegram Voice Message Not Working.”
How To Activate Voice Calls In Telegram?
If you want to make a video call on Telegram then it is just simple as texting.
Just open the Telegram app> Head to the individual chat box> tap on three vertical lines from the upper right corner> select video call from the drag-down menu.
Why Is Telegram Desktop Voice Message Not Working?
When the Telegram desktop voice message not working, then check your internet connection, disable the antivirus program, and allow the telegram desktop app on the firewall.
Other than this, you can also completely close the app or website (if you are using the web version of Telegram).
After that, start it again from the start.
How to Save Videos From Telegram to Gallery?
You can easily save videos from telegram to gallery via the in-built feature of telegram.
Simply open the video on the telegram which you want to save, after you open the video, simply click on the three horizontal dots.
You will find an option to save the video and done.
How to Create a Telegram Channel for Business?
To create a Telegram channel first open the Telegram app> Tap on the circular Pencil icon from the home screen> Tap on New Channel> Provide channel Name, description, picture> Tap on tick icon> Select Public or Private channel> Include members> Finally tap on tick icon.
How To Change A Private Channel To Public Channel On Telegram?
To make the Telegram channel from private to public, simply open your private channel > Tap on Channel name > Tap on Pencil icon > Tap on Channel type option> Select public channel > Make a permanent link for your channel > Tap on tick icon.
Conclusion
There you go, I have listed the best possible methods to fix the Telegram voice not working problem.
So try out all and let us know which method works for you.
However, if none of them works, then the issue might be in the Telegram app itself.
In such a case, just sit down and wait until the problem is fixed.