Forticlient setup wizard ended prematurely because of an error your system has not been modified

Hi Guys I got an installtion Error with following message: FortiClient Setup Wizard ended prematurelly .... because of an error. Your System has not been modified.... I guess this is a typical MS Installer issue. But I don' t know how to solve it with FortiClient. Didn' t find anything in the net ne...
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When I was trying to install Urban Vpn, i received the next message
Urban Vpn Setup Wizard ended prematurely. OpenVPN Connect Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again. Click the Finish button to exit Setup Wizard
Error

I run window 11

  • vpn

asked Aug 4, 2022 at 11:09

kid123456's user avatar

kid123456kid123456

11 silver badge2 bronze badges

8

  • Provide the installation log for the application

    Aug 4, 2022 at 11:12

  • @Ramhound link

    Aug 4, 2022 at 11:27

  • @Ramhound even id 11708

    Aug 4, 2022 at 11:29

  • Please edit the question to limit it to a specific problem with enough detail to identify an adequate answer.

    Aug 4, 2022 at 11:32

  • That’s the event log for Windows, looking for the installation log, generated by the installer.

    Aug 4, 2022 at 11:46

2 Answers

i find how fix this problem. tap-windows driver not corectly install in system. Uninstall tapv9 in u device Manager. https://build.openvpn.net/downloads/releases/ download tap-windows-9.24.2-I601-Win10.exe this, install and try install urban vpn again. GL
sorry for my bad english)

answered Nov 3, 2022 at 18:22

werevolkus's user avatar

1

  • As it’s currently written, your answer is unclear. Please edit to add additional details that will help others understand how this addresses the question asked. You can find more information on how to write good answers in the help center.

    Nov 3, 2022 at 18:54

answered Jan 21 at 3:44

Samiel Overson's user avatar

I have an OpenVPN access server appliance running latest builds.
Windows clients with existing Connect client are working fine
New computers can install the connect client (downloaded from the Access server Appliance) fine.

The problem seems to only occur if I try to upgrade an existing client (using standard uninstall existing client and install new client process)

I have logged a ticket and support have only suggested the basics and effectively say — Oh well you may have to re-install Windows (which I had to do on a previous occasion)

Surely someone can look at the install logs (which show some file not found errors during the copying files stage of the setup) and point me in the right direction as to a manual fix and I don’t want to rebuild this laptop with windows 10.

The Error that pops up is » OpenVPN Connect Setup Wizard ended prematurely .. OpenVPN Connect Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup wizard again. Click the Finish button to exit the Setup Wizard.»
The version I’m trying to install is openvpn-connect-3.2.2.1455_signed.msi
I have also tried installing older versions 3.1.3.713 and 2.6.1 (also fail)

Windows 10 is up to date (build 2004)

There are currently no TAP adapters installed (checked show hidden devices in Device Manager)

Below is the contents of one of my failed install attempts. Sorry for the large chunk of txt but there appears to be no way to upload a txt file.

Hopefully someone will look at this and know exactly what is wrong.

Cheers Jeff

Code: Select all

>>>  [Device Install (UpdateDriverForPlugAndPlayDevices) - tap_ovpnconnect]
>>>  Section start 2020/11/20 11:29:42.125
      cmd: "C:Program FilesOpenVPN Connectdriverstapamd64\win10tapinstall.exe" install "C:Program FilesOpenVPN Connectdriverstapamd64\win10OemVista.inf" tap_ovpnconnect
     ndv: INF path: C:Program FilesOpenVPN Connectdriverstapamd64win10OemVista.inf
     ndv: Install flags: 0x00000001
     ndv: {Update Device Driver - ROOTNET000}
     ndv:      Search options: 0x00000080
     ndv:      Searching single INF 'C:Program FilesOpenVPN Connectdriverstapamd64win10OemVista.inf'
     dvi:      {Build Driver List} 11:29:42.312
     dvi:           Searching for hardware ID(s):
     dvi:                tap_ovpnconnect
     dvi:           Created Driver Node:
     dvi:                HardwareID   - tap_ovpnconnect
     dvi:                InfName      - c:program filesopenvpn connectdriverstapamd64win10oemvista.inf
     dvi:                DevDesc      - TAP-Windows Adapter V9 for OpenVPN Connect
     dvi:                Section      - tap_ovpnconnect.ndi
     dvi:                Rank         - 0x00ff0000
     dvi:                Signer Score - WHQL
     dvi:                DrvDate      - 09/27/2019
     dvi:                Version      - 9.24.2.601
     dvi:      {Build Driver List - exit(0x00000000)} 11:29:42.739
     dvi:      {DIF_SELECTBESTCOMPATDRV} 11:29:42.764
     dvi:           Default installer: Enter 11:29:42.791
     dvi:                {Select Best Driver}
     dvi:                     Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
     dvi:                     Selected Driver:
     dvi:                          Description - TAP-Windows Adapter V9 for OpenVPN Connect
     dvi:                          InfFile     - c:program filesopenvpn connectdriverstapamd64win10oemvista.inf
     dvi:                          Section     - tap_ovpnconnect.ndi
     dvi:                {Select Best Driver - exit(0x00000000)}
     dvi:           Default installer: Exit
     dvi:      {DIF_SELECTBESTCOMPATDRV - exit(0x00000000)} 11:29:43.024
     ndv:      Force Installing Driver:
     ndv:           Inf Name       - oemvista.inf
     ndv:           Driver Date    - 09/27/2019
     ndv:           Driver Version - 9.24.2.601
     ndv:      Driver package 'C:WINDOWSSystem32DriverStoreFileRepositoryoemvista.inf_amd64_61afdf38efdd77a0oemvista.inf' is already imported.
     sto:      {Setup Import Driver Package: c:program filesopenvpn connectdriverstapamd64win10oemvista.inf} 11:29:43.185
     sto:           Driver package already imported as 'oem162.inf'.
     sto:      {Setup Import Driver Package - exit (0x00000000)} 11:29:43.241
     dvi:      Searching for hardware ID(s):
     dvi:           tap_ovpnconnect
     dvi:      Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
     ump:      {Plug and Play Service: Device Install for ROOTNET000}
     dvi:           {Core Device Install} 11:29:43.420
     dvi:                {Configure Device - ROOTNET000} 11:29:43.423
     dvi:                     Device Status: 0x01802001
     dvi:                     Parent Device: HTREEROOT
     sto:                     {Configure Driver Package: C:WINDOWSSystem32DriverStoreFileRepositoryoemvista.inf_amd64_61afdf38efdd77a0oemvista.inf}
     sto:                          Source Filter  = tap_ovpnconnect
     inf:                          Class GUID     = {4d36e972-e325-11ce-bfc1-08002be10318}
     inf:                          Class Options  = Configurable
     inf:                          {Configure Driver: TAP-Windows Adapter V9 for OpenVPN Connect}
     inf:                               Section Name = tap_ovpnconnect.ndi
     inf:                               {Add Service: tap_ovpnconnect}
     inf:                                    Start Type    = 3
     inf:                                    Service Type  = 1
     inf:                                    Error Control = 1
     inf:                                    Image Path    = SystemRootSystem32driverstap_ovpnconnect.sys
     inf:                                    Display Name  = TAP-Windows Adapter V9 for OpenVPN Connect
     inf:                                    Group         = NDIS
     inf:                                    Updated service 'tap_ovpnconnect'.
     inf:                               {Add Service: exit(0x00000000)}
     inf:                               Hardware Id  = tap_ovpnconnect
     inf:                               {Configure Driver Configuration: tap_ovpnconnect.ndi}
     inf:                                    Service Name  = tap_ovpnconnect
     inf:                                    Config Flags  = 0x00000000
     inf:                               {Configure Driver Configuration: exit(0x00000000)}
     inf:                          {Configure Driver: exit(0x00000000)}
     flq:                          {FILE_QUEUE_COMMIT} 11:29:43.453
     flq:                               Copying 'C:WINDOWSSystem32DriverStoreFileRepositoryoemvista.inf_amd64_61afdf38efdd77a0tap_ovpnconnect.sys' to 'C:WINDOWSSystem32driverstap_ovpnconnect.sys'.
!    flq:                               CopyFile: 'C:WINDOWSSystem32DriverStoreFileRepositoryoemvista.inf_amd64_61afdf38efdd77a0tap_ovpnconnect.sys' to 'C:WINDOWSSystem32driversSETCC8A.tmp' FAILED
!    flq:                               Error 2: The system cannot find the file specified.
!!!  flq:                               Error installing file (0x00000002)
!!!  flq:                               Error 2: The system cannot find the file specified.
!    flq:                                    SourceFile   - 'C:WINDOWSSystem32DriverStoreFileRepositoryoemvista.inf_amd64_61afdf38efdd77a0tap_ovpnconnect.sys'
!    flq:                                    TargetFile   - 'C:WINDOWSSystem32driverstap_ovpnconnect.sys'
!    cpy:                               Failed to copy file 'C:WINDOWSSystem32DriverStoreFileRepositoryoemvista.inf_amd64_61afdf38efdd77a0tap_ovpnconnect.sys' to 'C:WINDOWSSystem32driverstap_ovpnconnect.sys'. Error = 0x00000002
!!!  flq:                               SPFQNOTIFY_COPYERROR: returned SPFQOPERATION_ABORT.
!!!  flq:                               Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
!!!  flq:                               Failed to commit copy queue. Error = 0x000003e3
!!!  flq:                               FileQueueCommit aborting
!!!  flq:                               Error 995: The I/O operation has been aborted because of either a thread exit or an application request.
     flq:                          {FILE_QUEUE_COMMIT - exit(0x000003e3)} 11:29:43.464
!!!  sto:                          Failed to configure driver package. Error = 0x00000002
     sto:                     {Configure Driver Package: exit(0x00000002)}
     dvi:                {Configure Device - exit(0x00000002)} 11:29:43.466
     dvi:           {Core Device Install - exit(0x00000002)} 11:29:43.466
!    dvi:           Unable to configure device, falling back to standard device installation.
     dvi:           Searching for hardware ID(s):
     dvi:                tap_ovpnconnect
     dvi:           Class GUID of device changed to: {4d36e972-e325-11ce-bfc1-08002be10318}.
     ndv:           {Core Device Install} 11:29:43.482
     dvi:                {Install Device - ROOTNET000} 11:29:43.484
     dvi:                     Device Status: 0x01802001
     dvi:                     Parent Device: HTREEROOT
     dvi:                     {DIF_ALLOW_INSTALL} 11:29:43.489
     dvi:                          Default installer: Enter 11:29:43.491
     dvi:                          Default installer: Exit
     dvi:                     {DIF_ALLOW_INSTALL - exit(0xe000020e)} 11:29:43.492
     dvi:                     {DIF_INSTALLDEVICEFILES} 11:29:43.493
     dvi:                          Default installer: Enter 11:29:43.494
     dvi:                          Default installer: Exit
     dvi:                     {DIF_INSTALLDEVICEFILES - exit(0x00000000)} 11:29:43.496
     dvi:                     {_SCAN_FILE_QUEUE} 11:29:43.497
     dvi:                     {_SCAN_FILE_QUEUE - exit(0x00000000)} 11:29:43.497
     flq:                     {FILE_QUEUE_COMMIT} 11:29:43.498
     flq:                          Copying 'C:WINDOWSSystem32DriverStoreFileRepositoryoemvista.inf_amd64_61afdf38efdd77a0tap_ovpnconnect.sys' to 'C:WINDOWSsystem32DRIVERStap_ovpnconnect.sys'.
!    flq:                          CopyFile: 'C:WINDOWSSystem32DriverStoreFileRepositoryoemvista.inf_amd64_61afdf38efdd77a0tap_ovpnconnect.sys' to 'C:WINDOWSsystem32DRIVERSSETCCA9.tmp' FAILED
!    flq:                          Error 1: Incorrect function.
!!!  flq:                          Error installing file (0x00000001)
!!!  flq:                          Error 1: Incorrect function.
!    flq:                               SourceFile   - 'C:WINDOWSSystem32DriverStoreFileRepositoryoemvista.inf_amd64_61afdf38efdd77a0tap_ovpnconnect.sys'
!    flq:                               TargetFile   - 'C:WINDOWSsystem32DRIVERStap_ovpnconnect.sys'
!!!  flq:                          SPFQNOTIFY_COPYERROR: returned SPFQOPERATION_ABORT.
!!!  flq:                          Error 1459: This operation requires an interactive window station.
!!!  flq:                          Failed to commit copy queue. Error = 0x000005b3
!!!  flq:                          FileQueueCommit aborting
!!!  flq:                          Error 1459: This operation requires an interactive window station.
     flq:                     {FILE_QUEUE_COMMIT - exit(0x000005b3)} 11:29:43.506
     dvi:                {Install Device - exit(0x000005b3)} 11:29:43.507
     dvi:           {Core Device Install - exit(0x000005b3)} 11:29:43.508
     ump:      {Plug and Play Service: Device Install exit(000005b3)}
!!!  ndv:      Device install failed for device.
!!!  ndv:      Error 1459: This operation requires an interactive window station.
     ndv:      Installing NULL driver.
     ump:      {Plug and Play Service: Device Install for ROOTNET000}
!    dvi:           Installing NULL driver!
     dvi:           {Core Device Install} 11:29:43.608
     dvi:                {Configure Device - ROOTNET000} 11:29:43.610
     dvi:                     Device Status: 0x01802001
     dvi:                     Parent Device: HTREEROOT
     dvi:                     Install Device: Configuring device. 11:29:43.612
     dvi:                          Configuration: null
     dvi:                     Install Device: Configuring device completed. 11:29:43.616
     dvi:                     Device Status: 0x01802401 [0x1c - 0xc0000490]
     dvi:                     Install Device: Starting device 'ROOTNET000'. 11:29:43.617
     dvi:                     Install Device: Starting device completed. 11:29:43.624
!    dvi:                     Device not started (unknown reason): Device has no problem.
     dvi:                {Configure Device - exit(0x00000000)} 11:29:43.625
     dvi:           {Core Device Install - exit(0x00000000)} 11:29:43.626
     ump:      {Plug and Play Service: Device Install exit(00000000)}
     ndv: {Update Device Driver - exit(000005b3)}
!!!  ndv: Failed to install device instance 'ROOTNET000'. Error = 0x000005b3
<<<  Section end 2020/11/20 11:29:43.702
<<<  [Exit status: FAILURE(0x000005b3)]

Last edited by Pippin on Mon Dec 07, 2020 1:22 pm, edited 1 time in total.

Reason: Formatting

mirek81

Occasional Contributor

‎06-06-2019

02:59:AM

Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modified


Hi,

I got issue to install Pulse Secure on Windows 1709 64 bit.

The installation stops with error:

««Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modified. To install this program at a later time, run Setup Wizard again«

I created DWORD 32 bit «MaxNumFilters= Decimal 20» in HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlNetwork but the installation still not work.

Error in Log file:

DIFXAPP: INFO: installing network driver ‘C:windowssystem32DRVSTOREjnprns_260C6334D987C71B41EC39304CE4AE75D6794E54jnprns.inf’
DIFXAPP: ERROR: Error 0x80070005 encountered while installing the inf ‘C:windowssystem32DRVSTOREjnprns_260C6334D987C71B41EC39304CE4AE75D6794E54jnprns.inf’. Unable to install network component ‘jnprns’
DIFXAPP: ERROR: Failed to install the network driver INF C:windowssystem32DRVSTOREjnprns_260C6334D987C71B41EC39304CE4AE75D6794E54jnprns.inf. Error code 0x643

Please, please help.

Thank you.


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13 REPLIES 13

r@yElr3y

Moderator

‎06-06-2019

06:02:AM

Re: Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modifi


It seems that the installation of Juniper Network service is failing, can you please uninstall any Antivirus that was installed, reboot the machine and attempt the installation again…

Do you have any other VPN clients like Cisco Anyconnect,etc.? If yes, please uninstall and try to install Pulse client.

PCS Expert
Pulse Connect Secure Certified Expert

zanyterp

Moderator

‎06-06-2019

06:54:AM

Re: Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modifi


in addition to what [email protected] prompted, that looks to be a permissions issue. are you an admin on your machine?
has pulse been installed on this system previously?
are you using the 64 bit installer (i am sure you are, but i have seen instances where the wrong installer was provided)
i would recommend working with our support team for further assistance

mirek81

Occasional Contributor

‎06-06-2019

12:22:PM

Re: Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modifi


No, any other VPN clients like Cisco Anyconnect,etc.

I dont have rights to uninstall the antivirus.

I can only reinstall the PC and install the Pulse Secure as first application so there will be not the AV (antivirus) but this is the last chance that I want to use.

I have also some doubts that AV is blocking that.

We use Trend Micro.

mirek81

Occasional Contributor

‎06-06-2019

12:28:PM

Re: Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modifi


Yes, I am admin of the PC.

The machine is fresh installed but the installation of Pulse Secure was runned after Trend Micro installation and maybe this could be the issue.

Yes, I use 64 bit installer. We use Pulse Secure 5.1.5.60701.

I would rather the find the root cause.

How can use the support team to get the root cause?

Thanks.

zanyterp

Moderator

‎06-06-2019

12:46:PM

Re: Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modifi


thank you for getting back to us, @mirek81. it is possible that there is an interference in order of installation. with that said, however, i am more worried about that version of Pulse with Windows 10 b1709. I do not believe that is a supported combination.
is this for connecting to an SRX (limited to Pulse 5.1) or PCS/MAG appliance (up to Pulse 9.1)?
the support team will be able to review the logs to see if there is anything that jumps out and work with our development team for further investigation, if needed

r@yElr3y

Moderator

‎06-06-2019

04:49:PM

Re: Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modifi


Ah.. Trend Micro! It could be the issue.

Can you please go to network Adapter settings >> Right click on available Adapter like WiFi or Ethernet >> Properties >> See if you find any Drivers related to «Trend Micro».

If yes, then… You got it 😉

PCS Expert
Pulse Connect Secure Certified Expert

r@yElr3y

Moderator

‎06-06-2019

04:52:PM

Re: Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modifi


As @zanyterp mentioned, please consider upgrading to higher versions like 5.3R7, 9.0R4, 9.1R1 clients if you’re are connecting to any Pulse Secure device from windows 10 1709 build.

PCS Expert
Pulse Connect Secure Certified Expert

mirek81

Occasional Contributor

‎06-06-2019

11:01:PM

Re: Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modifi


Yes, I got «Trend Micro NDIS 6.0 Filter Driver» on Ethernet adapter and also on Wi-Fi adapter.

Do should I uncheck it ?

Thanks.

mirek81

Occasional Contributor

‎06-06-2019

11:03:PM

Re: Pulse Secure Setup Wizard ended prematurely because of an error. Your system has not been modifi


I can’t upgrade to different version due our company polices. Smiley Sad


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