Google play fix error

У вас когда-нибудь бывало такое: вы нашли интересное приложение и пытаетесь скачать его из Google Play Store, а вместо этого видите непонятное сообщение об ошибке с каким-то непонятным набором чисел? Довольно неприятная ситуация, верно? Ниже мы публикуем подборку одних из самых распространённых ошибок Google Play Store, с расшифровкой их значения и способами их решения.

Мы хотим сказать о том, что решения для ошибок, описанные ниже, основываются на опыте сотрудников одного из зарубежных интернет-сайтов, а также читателей и модераторов форума этого сайта. Некоторые их таких решений были взяты с форума популярного сайта XDA Developers.

Google Play Store Error Processing Purchase

Проблема

Ошибка Google Play Error Processing Purchase DF-BPA-09 возникает довольно часто при попытке скачать приложение. Эта проблема не исчезнет, если вы снова попытаетесь скачать приложение, поэтому вам придётся пройти в настройки.

Решение

Рассматриваемая проблема возникает, как правило, не из-за действий пользователей, а из-за особенностей работы Google Play, и мы надеемся, что в ближайшем будущем всё будет исправлено.

А сейчас вам нужно сделать следующее:

• В настройках вашего устройства нажмите на «Приложения» или «Менеджер приложений» (название зависит от конкретного девайса);
• Свайпом вызовите вкладку «Все»;
• Сделайте прокрутку вниз, пока не увидите надпись Google Services Framework;
• Далее выберите пункт «Очистка данных» и нажмите «ОК».

Если это не работает, пройдите на сайт Google Play, используя ваш ПК, и установите приложение, которое является источником проблем на вашем смартфоне или планшете. Когда вы вернётесь к девайсу, установка должна проходить, как полагается.

Google Play Store Error Code 194

Проблема

Ошибка возникает при попытке скачать игры или приложения из Google Play Store.

Решение

Одним из способов решить подобную проблему будет очистка данных кэша для Google Play Services и Google Play Store.

Ваши действия:

• В настройках откройте «Приложения («Менеджер приложений»)»;
• Откройте вкладку «Все» и затем сделайте прокрутку вниз до Google Play Store;
• Откройте информацию о приложении и нажмите на иконку «Принудительная остановка»;
• Теперь вам следует нажать на иконку «Очистка данных».

После этого повторите вышеуказанные действия, с заменой Google Play Store на Google Play Services в шаге 2, далее снова попытайтесь произвести скачку игры/приложения.

Если этот способ не помог, то вам не стоит беспокоиться – в настоящее время проблема уже решена и исправление будет доступно в следующей версии приложения Play Store. Так что вам есть смысл проверить, имеете ли вы самую последнюю версию Google Play Store APK, чтобы больше у вас не возникало вышеописанной проблемы.

Google Play Store Error Code 495

Проблема

Неполадки с загрузкой или обновлением приложений из Play Store.

Решение

• Удалите ваши данные Google Play Store, пройдя по схеме «Настройки>Приложения>Все> Google Play Store>Очистка данных»;
• Удалите данные из Google Services Framework (примечание: будет назначен новый Google ID для вашего устройства – как в случае проведения сброса до заводских настроек, что не исключает временных проблем с вашими Google приложениями);
• Удалите ваш Google аккаунт на ваше девайсе, затем перезагрузите его и повторно добавьте ваш Google аккаунт, используя схему «Настройки>Аккаунты>Добавить аккаунт>Google аккаунт».

Google Play Store Error Code 941

Проблема

Неожиданное прерывание процесса обновления.

Решение

• В настройках откройте «Приложения», далее откройте вкладку «Все», затем откройте пункт Google Play Store и нажмите на иконку «Очистка кэша», потом нажмите на «Очистка данных». В том же самом месте сделайте прокрутку вниз до «Менеджер загрузок», после чего также нажмите на «Очистка кэша» и «Очистка данных».
• Вновь попробуйте начать процесс обновления.

Google Play Store Error Code rh01

Проблема

Ошибка при получении данных с сервера.

Решение 1

В настройках найдите пункт Google Play Store и выберите оба значения «Очистка данных» и «Очистка кэша». Это же сделайте и для Google Services Framework.

Решение 2

Удалите и повторно добавьте ваш Gmail аккаунт, перезагрузите ваше устройство, и затем снова добавьте ваш Gmail аккаунт.

Google Play Store Error Code rpc:s-5:aec-0

Проблема

Ошибка при получении данных с сервера.

Решение

В настройках найдите пункт Google Play Store и выберите оба значения «Очистка данных» и «Очистка кэша». Это же сделайте для «Менеджера загрузок» и Google Services Framework.

Google Play Store Error Code 504

Проблема

Приложение нельзя скачать вследствие ошибки

Решение 1

Нужные действия уже были рассмотрены выше: в настройках найдите пункт Google Play Store и выберите оба значения «Очистка данных» и «Очистка кэша». Это же сделайте и для Google Services Framework.

Решение 2

Попробуйте удалить ваш Gmail аккаунт.

Google Play Store Error Code 505

Проблема

Два или более приложений с дубликатами разрешений

Решение

Вам следует выяснить, какое приложение имеет такие же разрешения, как и то, которое вы пытаетесь установить, и удалить проблемное приложение. Для этого найдите файл APK для приложения, которое вы пытаетесь установить и попытайтесь восстановить приложение с помощью резервной копии Lucky Patcher. Эта программа в процессе восстановления покажет вам окошко, где будет отображено название приложения, вызывающее конфликт. Такое приложение вам следует удалить.

Google Play Store Error Code 491

Проблема

Невозможно выполнить загрузки и обновления

Решение

Удалите ваш Google аккаунт, перейдя по схеме «Настройки>Аккаунты> Google». Нажмите на иконку «Удалить аккаунт». Перезагрузите ваш девайс и затем снова добавьте аккаунт. После этого откройте «Настройки», потом пройдите в «Приложения» и откройте пункт «Все». Сделайте прокрутку вниз до Google Services, затем выберите значения «Удалить данные» и «Принудительная остановка».

Google Play Store Error Code 498

Прерывание загрузок из Google Play Store.

Решение

Причина этой проблемы заключается в переполненном кэше устройства. Перезагрузите ваш девайс в режиме восстановления. Этот режим имеет несколько вариантов действий. Выберите пункт «Очистка раздела кэша» среди других вариантов с помощью клавиши громкости. Затем подтвердите ваш выбор, используя клавишу «Вкл.».

Google Play Store Error Code 919

Проблема

Загрузка приложения работает, но оно не открывается после загрузки

Решение

В этом случае причина проблемы проста – нехватка свободного пространства на вашем девайсе. Удалите все ненужные данные, например, музыку, видео или большие приложения.

Google Play Store Error Code 413

Проблема

Невозможно сделать загрузку или обновление приложений. Если вы используете прокси-сервер, помните о том, что это может явиться причиной проблем в отношении Google Play Store.

Решение

В настройках найдите «Приложения» (или «Менеджер приложений»), затем найдите вкладку «Все». Сделайте прокрутку вниз до Google Services, после чего нажмите на иконки «Очистка данных» и «Принудительная остановка». Проделайте такую же операцию с приложением Google Play Store и осуществите чистку кэша вашего интернет-браузера.

Google Play Store Error Code 921

Проблема

Невозможно загрузить приложение

Решение

Попробуйте удалить информацию из кэша приложения Google Play Store. Если это не сработает, то удалите все данные о приложении Google Play Store, но при этом помните, что эти действия уберут все настройки, которые вы делали ранее. Как самый крайний вариант – удалите ваш Google аккаунт, перезагрузите устройство и снова введите ваш аккаунт.

Google Play Package File Invalid

Проблема

Ошибка Play Store (надпись «Недопустимый файл пакета»).

Решение 1

В настройках откройте «Приложения», далее «Все», после этого выберите приложение, вызывающее проблему и нажмите на иконки «Очистка кэша» и «Очистка данных». Теперь снова повторите ваши действия в Google Play Store.

Решение 2

Установите приложение через сайт Google Play Store.

Решение 3

Отключите Wi-Fi и скачайте (обновите) приложение с помощью канала передачи/приёма мобильных данных.

Решение 4

В настройках в разделе «Приложения» найдите и откройте пункт Google Play Store, затем нажмите на иконки «Очистка данных» и «Очистка кэша». Проделайте такую же операцию с Google Services Framework.

Решение 5

Удалите ваш Google, перезагрузите девайс, повторно введите ваш Google аккаунт и повторите попытку.

Google Play Store Error Code 403

Проблема

Скачивание – невозможно, запрос – «запрещён». Это обычно происходит, когда используются сразу два Google аккаунта для покупки приложений с одного устройства.

Решение 1

Войдите в Google Play Store через правильный Google аккаунт. Удалите подозрительное приложение. Попытайтесь вновь скачать приложение из Google Play и нажмите на иконку «Купить».

Решение 2

Удалите параметры вашего прокси-сервера, затем перейдите в настройки и выберите «Беспроводные сети», после чего откройте «Мобильная сеть». Выберите «Имя точки доступа» и нажмите на «Вариант очистки прокси». Отметим, что вы всегда можете потом восстановить прежние значения прокси-сервера.

Решение 3

Удалите всю историю поиска – это вы можете сделать в Play Store самостоятельно, нажав на иконку «Настройки». Далее, выберите пункт «Очистка истории поиска».

Решение 4

Попробуйте создать новый аккаунт Google и использовать его для Play Store. Зайдите в Google Play и снова выберите иконку меню. Далее выберите «Аккаунты» и откройте пункт «Новый Gmail аккаунт». После этого повторно попробуйте установить приложение.

Google Play Store Error Code 923

Проблема

Скачивание невозможно: ошибка при синхронизации вашего Google аккаунта или недостаточный объем памяти кэша.

Решение

Удалите ваш Google аккаунт и любые ненужные приложения, которые занимают память. Далее, перезагрузите устройство в режиме восстановления, потом выберите «Очистка раздела кэша» и запустите устройство, как обычно. Вам не следует беспокоиться – ваши личные данные не будут уничтожены. И напоследок вновь настройте ваш Google аккаунт.

Google Play Store Error Code 492

Проблема

Невозможно установить приложение из-за Dalvik кэша.

Решение

В настройках откройте подраздел «Приложения», затем сделайте прокрутку до вкладки «Все» и таким же образом найдите Google Services. Здесь выберите пункты «Очистка данных» и «Принудительная остановка». Эти же действия проведите и в отношении приложения Google Play Store.

Примечание: если проблема не будет решена, то тогда попробуйте удалить Dalvik кэш. Для этого войдите в пользовательский режим восстановления (при наличии root-прав). Ещё одним решением будет сделать полный сброс до заводских настроек. Такой вариант доступен всем пользователям и может быть выполнен через режим восстановления. Будьте осторожны – это удалит все ваши данные, поэтому есть смысл сделать резервную копию ценной информации.

Google Play Store Error Code 101

Проблема

Невозможно загрузить приложение ввиду большого количества уже установленных приложений.

Решение

Удалите старые и неиспользуемые приложения.

Google Play Store Error Code 481

Проблема

Ошибка, связанная с вашим аккаунтом Google Play Store.

Решение

Удалите ваш аккаунт и войдите с помощью альтернативного аккаунта.

Google Play Store Error Code 927

Проблема

Загрузка невозможна – идёт процесс обновления Play Store.

Решение

Подождите несколько минут, пока не завершится полностью обновление Google Play Store. Если проблема не исчезла, то тогда в настройках найдите пункт Google Services. Нажмите на иконки «Очистка данных» и «Принудительная остановка». Проделайте эту же операцию с приложением Google Play Store.

Google Play Store install error Code 961

Проблема

Неполадки при установке приложений из Play Store.

Решение

Прежде всего, получите возврат ваших денег из Play Store (это вы можете сделать в течение 15 минут после покупки). Для этого выберите опцию погашения в Play Store. Затем в настройках вам нужно найти пункт Google Play (в разделе «Приложения»). Далее, нажмите на иконку «Очистка кэша». Если проблема не решена, то тогда задействуйте иконку «Очистка данных».

Google Play Store Error Code 911

Проблема

Невозможно загрузить приложение

Решение 1

По уже описанной выше схеме вам нужно найти пункт Google Services и нажать на «Очистка данных».

Решение 2

Если вы подключены к Wi-Fi, и при этом требуется ввести логин для веб-страницы, убедитесь, что вы по-прежнему находитесь в системе.

Решение 3

Попробуйте подключиться к другой сети Wi-Fi.

Решение 4

Попробуйте переключиться из режима Wi-Fi в режим передачи/приёма мобильных данных. Вам стоит это делать, если вам позволяет ваш интернет-план.

Google Play Store Error Code 920

Проблема

Невозможно скачать приложение

Решение 1

Отключите Wi-Fi и затем снова его включите, после чего снова попытайтесь скачать или обновить нужное вам приложение.

Решение 2

Удалите ваш Google аккаунт, перезагрузите ваш девайс и снова добавьте такой аккаунт, зайдя в настройки приложений. Кроме того, есть смысл воспользоваться альтернативным аккаунтом.

Решение 3

Вам следует сделать очистку данных и кэша в пункте Google Play Store, а также провести удаление последних обновлений. Перезагрузите ваше устройство, откройте Google Play Store и снова попытайтесь скачать нужно приложение.

Google Play Store Error Code -24

Проблема

Нет точного описания

Решение

Для решения подобной проблемы вам понадобится root-менеджер. Если у вас есть такой менеджер, то тогда откройте раздел «Данные» и затем также откройте папку с таким же названием. Здесь найдите пакетное имя приложения, вызывающее проблему (его можно найти, узнав URL приложения на веб-сайте Play Store). Далее удалите всю папку. Затем попробуйте переустановить приложение.

Google Play Store Error Code rpc:aec:0]

Проблема

Невозможно скачать приложение

Решение

Прежде всего, удалите ваш аккаунт Google. Также удалите все синхронизированные аккаунты. Сделайте очистку данных пункта Google Play Store. Перезагрузите ваш девайс и повторите попытку.

Google Play Store Error Code RPC:S-3

Проблема

Не получается скачать приложение.

Решение

Удалите Google аккаунт и повторно добавьте его, или воспользуйтесь альтернативным аккаунтом.

А вы когда-нибудь сталкивались с какими-либо проблемами, связанными с Play Store? Расскажите об этом в комментариях.

Try the steps below if:

• Your downloads and app updates get stuck and won’t finish.
• You can’t download or install apps or games from the Google Play Store.
• You can’t download books or other content from Google Play.

If you can’t open the Play Store app at all, follow the steps to troubleshoot when you can’t open the Play Store app on your phone.

Basic troubleshooting steps

Check that you have a strong Wi-Fi or mobile data connection

• Make sure you have a strong internet connection. 
• It’s best if you can connect to a Wi-Fi network.
• If you don’t have access to Wi-Fi, make sure you have a strong mobile data connection.

After you check your internet connection, try your download again. To get more help with connection problems, go to Fix internet connection problems on Android devices.

Check your storage space

• If your device is low on space, it can stop apps from downloading and installing.
• Your device may be low on space if:
  • You get a notification about storage space.
  • There’s less than 1 GB available on your device.
• To get help with storage space on Android, go to Free up space.

Check for Android system updates

Troubleshoot problems with only one app

Try these steps if you have problems when you try to download a specific app.

Check if the app is available for your device

1. Open the Google Play Store app .
2. Find and tap the app you want to download. 
3. On the app’s page, it says whether the app is available for your device.
   • If it’s not available, you can’t download it.

Uninstall & reinstall the app

More troubleshooting steps

If you tried all the steps above but still can’t download apps, try the steps below. After each step, try to download an app again to check if it fixed the problem.

Close & reopen the Play Store

1. On your Android device, swipe up from the bottom, hold, then let go.
2. To close the Play Store app, swipe up on it.
3. Open the Play Store again.

Uninstall & reinstall Play Store updates

Restart your device

1. Press and hold the Power button.
2. Tap Power off or Restart.
3. If needed, press and hold the Power button until your device turns on again.

Clear cache & data from Google Play Services

Remove & re-add your Google Account

Clear the cache & data of the Play Store

Clear cache & data from Download Manager

Get more help

Related resources

• Troubleshoot when you can’t open the Play Store app on your phone
• Problems with in-app purchases

Was this helpful?

How can we improve it?

The solutions for the errors described below are based on the experiences of the NextPit editors, as well as readers and moderators from the forum. If you encounter any other problems with the Google Play Store, feel free to share your experiences in the comments and forum.

Note: you’ll see that many of these solutions have steps in common, e.g. clearing cache and data of Google services. If you don’t see your code in this list, it may still be worth troubleshooting using one of these solutions anyway.

Jump to:

Error DF-BPA-09	DF-BPA-30 error	DF-DLA-15 error	Rpc error: AEC: 0
Error rpc: s-5: AEC-0	Error RH-01	Error-06 BM-GVHD	Error rpc: s-3
Error: «Authentication required»	Error «Package file invalid»	Recovery error	Error 8
Error 18	Error 20	Error 24	Error 100
Error 101	Error 103	Error 110	Error 194
Error 403	Error 406	Error 413	Error 481
Error 491	Error 492	Error 495	Error 497
Error 498	Error 501	Error 504	Error 505
Error 506	Error 905	Error 906	Error 907
Error 910	Error 911	Error 919	Error 920
Error 921	Error 923	Error 924	Error 927
Error 940	Error 941	Error 944	Error 961
Error 963	Error 971	Error 975

• Read also: Check other solutions for common Google Play Store problems

Google Play — Error DF-BPA-09 ‘Error Processing Purchase’

Problem

Google Play Error Processing Purchase DF-BPA-09 happens quite often when trying to download an app. This problem won’t go away if you simply try downloading again, so you’ll need to go into the settings.

Solution

The problem is not due to individual users but comes from Google Play itself, so we’re hoping it will be fixed in the near future. In the meantime, here is what you can do:

1. Go into the Settings app on your device.
2. Tap on Apps or Apps & notifications (the name varies depending on your device).
3. Select the All or See all apps option.
4. Scroll down until you see Google Services Framework.
5. Tap Storage & cache.
6. Finally, choose Clear storage and then OK.

If this doesn’t work, go on to the Google Play site on your PC and install the app that is giving you issues on your smartphone or tablet from there. When you go back to your device, the installation should work.

• How to disable auto-install of Google Play apps
• How to buy a paid app in the Google Play Store
• How to install apps without using the Google Play Store

Google Play – Error DF-BPA-30

Problem

The cause of this error comes from Google servers themselves. First, we should tell you that waiting is a good idea, but other solutions work for some users.

Solution

1. Open the Google Play Store on the web (use a PC, for example).
2. Then choose an application to install on your Android, which should logically send you the infamous error [DF-BPA-30].
3. Get back on your smartphone and try the download, which should now be operational again.

Otherwise, you can try to delete the data or clear the cache of Google Play Services.

• Download and install the latest Google Play Services
• Google Play services: what is it and what is it for?

Google Play – Error DF-DLA-15

Problem

Downloading an update or an application may fail with this error. 

Solution

The first thing to do is to clear the cache and data of the Play Store app. To do this:

1. Open the Settings app on your phone.
2. Tap on Apps or Apps & notifications.
3. Select the All or See all apps option.
4. Scroll down until you see Google Play Store.
5. Tap Storage & cache.
6. Finally, choose Clear storage and then OK.
7. Repeat the steps with the Clear data option.

This should fix the problem, but if it persists, you have to go to your account settings and delete your phone’s Google account. Once you’ve done that you just need to re-add it.

Google Play — Error rh01

Problem

Error retrieving information from the server.

First solution

Go to Settings > Apps > All > Google Play Store and select both Clear data and Clear cache. Do the same for Google Play Services .

Second solution

Remove and re-add your Google account, restart your device and then re-add your account.

Google Play — Error rpc:s-5:aec-0

Problem

Error retrieving information from the server.

Solution

Go to Settings > Apps > All > Google Play Store > Storage & cache and select Clear cache and Uninstall updates. Do the same for Download Manager and Google Play Services.

Google Play – Error retrieving information from server

Problem

This error message often appears when updating or downloading an app. Google’s servers are unable to retrieve information from your Google account. You can delete and re-register, but wait a few hours to see if the problem persists first. Sometimes it’ll just take care of itself.

Solution

• Go to the Settings > Accounts > [your account] > Remove account.
• Once this is done, you must reboot your device, then re-synchronize the account, adding it back to the phone.
• Finally, open Settings > Applications > All > Google Play Store > Storage & cache. Inside, you must click on the options Clear Data and Force Stop.

Google Play – Error BM-GVHD-06

Problem

This error appears when you want to use a Google Play card. The problem seems to exist in several countries.

Solution

First, try restarting your device and try using the card again. If the problem persists, go to Settings > Applications > All > Google Play Store > Force Stop > Uninstall updates. The Play Store will then return to its original version and the problem should be gone.

Google Play — Error rpc:aec:0]

Problem

You can’t download an app.

Solution

Remove your Google account. Remove all synced accounts. Go to Settings > Apps > All > Google Play Store > Storage & cache and select Clear data. Restart your device and try again.

Google Play — Error RPC:S-3

Problem

Can’t download an app.

Solution

Remove Google account and re-add it, or try an alternate account.

Google Play – Error authentication required

Problem

Strangely, this problem is quite common on Android devices. But rest assured, we have three possible solutions to deal with it. One of these tips should hopefully resolve your problem.

Solutions

• Enter the Accounts options in the Settings app of your phone. Then remove your Google account and add it again. If everything works fine after, then it was a simple error that’s sometimes displayed after an update.
• Settings > Apps > All > Google Play Store > Storage & cache and select Clear data and then Clear storage. Restart your device and try again.
• Maybe the problem is not really in your authentication, but the Play Store itself. In this case, you only have to go to application settings (Settings > Applications), search for the Google Play Store and click Uninstall updates. You might need to disable the Play Store to get this started. That way you get the initial Play Store version that you had when you first purchased the phone. After that, you just have to update it and then re-register your account.

Google Play — Package File Invalid

Problem

Play Store error.

First solution

Go to Settings > Apps > All and select the app that’s causing the problem, then select Storage & cache > Clear cache and Clear storage. Try again with the Google Play Store.

Second solution

Install the app through Google Play Store website.

Third solution

Disable Wi-Fi and download or update the app using mobile network data.

Fourth solution

Go to Settings > Apps > All > Google Play Store > Storage & cache and select Clear data and then Clear storage. Do the same for Google Services Framework.

Fifth solution

Remove your Google account, restart your device, re-add your Google account and try again.

Google Play – Error 8

Problem

This error occurs when you want to download an application and the download stops.

Solution

Make sure you have Google Play Services installed. If the problem persists, go to the application list, and enter Google Play Services and disable the application. It will then ask if you want to restore the factory settings and you just have to confirm. If this does not solve the problem, you should contact Google support.

Google Play – Error 18

Problem

Error 18 has been around since late 2015 and happens when you want to reinstall an application that you already had in the past. There is no quick fix to this problem, but some tricks can help.

Solution

After going on several forums, it seems that some users were able to resolve error 18 by disconnecting and reconnecting the SD or microSD memory card. However, it does not appear that it’s working for all users. If the problem persists, you can try to contact Google’s online support. The final and drastic solution is a factory reset.

Google Play – Error 20

Problem

This problem occurs when installing or updating an Android app.

Solution

To resolve this error, you must have a rooted device, since you will need to access a file named ‘smd2tmp1’ found in / mnt / secure / asec /. If your phone is rooted, you can delete this folder, which should permanently resolve the problem.

If you don’t want to root your device, there is another solution. Delete the file / data / data of the application that’s causing you problems. Use file explorer to access the folder. To do this, I suggest you check out our best file managers for Android article.

• Also check out How to root Android: the complete guide

Google Play — Error -24

Problem

Unknown.

Solution

You need a root manager to solve this one. If you have one, navigate to Data/data. In that folder, locate the package name of the app causing trouble (this can be found by looking at the URL of the app on the Play Store website). Delete the entire folder. Try reinstalling the app.

Google Play — Error 100

Problem

When you try to install or update an app from the Play Store, it sends an error message stating, «App can’t be installed due to an Error 100 – No Connection.»

Solution

1. First, navigate to Settings > Date and Time. Check if the date and time are correct. If not, then turn off the Automatic Date and Time feature and set the correct date and time. Also, check if you have set the correct Time Zone too. If not, switch to Manual Mode and look for the time zone of your region. Restart your device. If this doesn’t work, proceed to the next step.
2. Head to Settings > Apps > All > Google Play Store > Storage & cache > Clear cache. If the problem persists, try downloading the app from the Play Store website.
3. Delete your Google Play Store data in Settings > Apps > All > Google Play Store > Storage & cache > Clear data. Delete data from Google Services Framework as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).
4. Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play — Error 101

Problem

Can’t download the app as there are too many currently installed.

Solution

Uninstall old and unused apps.

Google Play – Error 103

Problem

This is a mysterious problem, which occurs when Google Play thinks an application is compatible with a device, but it actually isn’t. It can then cause the 103 error to occur and recur on all your other devices, including those that are compatible.

Solution

Generally, there isn’t anything you need to do on your side, since this error will solve itself after a few hours. The cause of the problem? An application signature concern. If you have developer knowledge, you can try to resolve it by signing the application again with the JDK tool 1.6+ release. If the error persists for more than 48 hours, contact Google Support.

Google Play — Error 110

Problem

The application cannot be installed.

Solution

Head to Settings > Applications > All > Google Play Store> Storage & cache > Clear cache. If the problem persists, try downloading the app from the Play Store website.

Google Play — Error 194

Problem

This error happens when you try to download games or apps from the Google Play Store.

Solution

One fix for this issue is to clear the cache data for Google Play Services and the Google Play Store. 

1. Open the Settings app on your phone.
2. Tap on Apps or Apps & notifications.
3. Select the All or See all apps option.
4. Scroll down until you see Google Play Store.
5. Tap Force stop.
6. Choose Storage & cache.
7. Finally, choose Clear storage and then OK.
8. Repeat the steps with the Clear data option.

Now repeat the process above, but replace Google Play Store with Google Play Services at step four and then attempt your download again.  

If that doesn’t work, don’t worry — the issue has now been resolved and a fix is being rolled out in the next version of the Play Store app. Just make sure you have the latest Google Play Store APK and you shouldn’t experience this error again.

Google Play Error — 403

Problem

The download is impossible and the request is ‘forbidden’. This usually happens when two Google accounts are used to buy applications on one device.

First solution

Go to the Google Play Store with the correct Google account. Uninstall the application in question. Try to get the app from Google Play again and tap the purchase button.

Second solution

Clear the proxy you have possibly set up, by going to Settings, then choose Wireless and Networks (or More networks/Network & internet/Connections) and then Mobile Network. Select APN, which stands for Access Point Name, and hit the Clear Proxy option. You can always reinstate the proxy afterward.

Third solution

Another solution would be to erase your entire search history, which you can do in the Play Store itself:

1. Tap on your account profile.
2. Select Settings.
3. Expand the General menu and tap on Account and device preferences.
4. Scroll down the list and tap on Clear device search history.

Fourth solution

Try creating a new Google account and using it for the Play Store instead. Go to the Google Play Store, tap on your profile picture, expand the accounts list by tapping on the V arrow button, then select Add another account. Type your new account credentials then reinstall the app.

Google Play Error — 406

Problem

Apps cannot be downloaded. This particular error can occur if you’ve reset the Google account you used to register on your phone, if you’ve restored your device to its factory settings, or if you’ve registered a new account on your phone.

Solution

A classic clearing of the cache will hopefully do the trick. Go to Settings > Applications > All > Google Play Store> Storage & cache > Clear cache.

Otherwise, try again on a different network connection.

Google Play — Error 413

Problem

Downloading applications or updates is impossible. If you use a proxy, remember that it may cause problems with the operation of the Google Play Store.

Solution

In Settings > Applications > All > Google Play Services > Force stop > Storage & cache > Clear storage. Do the same with the Google Play Store app and clear the cache from your internet browser.

Google Play — Error 481

Problem

There is an error with your Google Play Store account.

Solution

Remove your account and log in with an alternate one.

Google Play — Error 491

Problem

Downloads and updates are impossible.

Solution

Remove your Google account by going to the Settings for your device, then Accounts and Google. Hit Remove account. Reboot your Android and add the account once again. Next, in the Settings > Applications > All > Google Play Services > Force stop > Storage & cache > Clear cache.

Google Play — Error 492

Problem

It’s impossible to install an application because of the Dalvik cache.

Solution

Under Settings, find Apps, choose to See all apps, scroll down to Google Play Services. Here, tap on Force stop, select Storage & cache, then tap on Clear data and confirm the procedure. Do the same on the Google Play Store app.

Note: If the problem is not solved, try deleting the Dalvik cache. To do this, enter the custom recovery mode (only if you have root). Another solution is to complete a data wipe/factory reset. This option applies to all users and can be done in recovery mode. Beware, it will wipe your data so make sure you have backed up everything you wish to keep.

Google Play — Error 495

Problem

Problem downloading or updating apps from Play Store.

Solution

Delete your Google Play Store data in Settings > Applications > All > Google Play Services > Force stop > Storage & cache > Clear data. Delete data from Google Play Services as well (note: this will assign a new Google ID to your device, as if you had factory reset it, meaning your Google apps may temporarily act up afterward).

Delete your Google account on the device, reboot your phone and re-add your Google account in Settings > Accounts > Add Account > Google Account.

Google Play Store — Error 497

Problem

Difficulty updating installed apps

First solution

Clear out your Play Store data. Go to Settings > Applications > All > Google Play Services > Force stop > Storage & cache > Clear cache, and then Clear data.

Second solution

Disable your SD card, if you have one. Go to Settings > Storage > Unmount SD card.

Third solution

If your phone is rooted, you can delete the app’s APK and reinstall it. To do so, open up Root Explorer, or a similar application, and navigate to System / app > Mount R / W > Delete application. Or you can play it safe and rename the offending APK to do something like [application_name].apk.backup, so you can revert it if anything goes wrong.

Google Play — Error 498

Problem

Interruption of downloads from the Google Play Store.

Solution

The problem is that the cache of your device is full. Delete unneeded applications and files. Restart your smartphone in recovery mode by pressing the volume down, power, and home buttons (for Samsung devices), or volume down and power (for most other devices).

This mode provides a few more options. Select Wipe cache partition by navigating between options with the volume rocker. Confirm using the power button.

Google Play – Error 501

Problem

If you can’t open the Google Play Store or perform downloads, then surely you have the 501 error.

Solution

To fix it, you must go to Settings > Applications > All, then open these two applications: Google Play Services and Google Play Store – then you have to tap on Storage & cache and then Clear cache. Once you have done this, go into Accounts and delete your Google Account. Then restart your phone, input and synchronize your Google account again, then let your phone sit for five minutes without touching it. After these five minutes are over, the 501 error should not bother you anymore.

Google Play — Error 504

Problem

App could not be downloaded due to an error.

First solution

The usual, please: go to Settings > Applications > All > Google Play Store > Force stop > Storage & cache > Clear cache and Clear data. Also Clear cache and Clear data for Google Play Services.

Second solution

Try removing your Google account, rebooting the phone, and synchronizing the account back.

Google Play — Error 505

Problem

Two or more apps with duplicate permissions.

Solution

You need to find out what app has the same permissions as the one you’re trying to install and uninstall the problem app.

Google Play — Error 506

Problem

The code seems to be related to problems allocating space in the phone’s storage.

Solution

• Remove unnecessary files and apps from the device.
• Check in the Settings app, inside the Storage menu if there are problems with the internal or external storage (microSD card).
• Clear the Google Play data and cache: Settings > Applications > All > Google Play Store > Force stop > Storage & cache > Clear cache and Clear data.

Google Play – Error 905

Problem

You have problems downloading apps or installing new updates correctly.

Solution

1. Open the Settings app on your phone.
2. Tap on Apps or Apps & notifications.
3. Select the All or See all apps option.
4. Scroll down until you see Google Play Store.
5. Tap Force stop.
6. Choose Storage & cache.
7. Finally, choose Clear storage and then OK.
8. Repeat the steps with the Clear data option.

Google Play – Error 906

Problem

This problem mainly occurs on the HTC One M8 and M9. This often occurs when downloading or updating an app. Errors 907 and 963 are similar and resolved in the same way.

Solution

With problems downloading and installing the application, you must clear the cache and data of the Play Store app. If that does not work, uninstall the updates. If it still does not work, turn off your SD card by going to Settings > Memory / Storage). Return to the Play Store and try to install the app. If the problem persists, you probably have your app on an external card to transfer it to the internal memory. Then you can send it to the SD card once the application is installed.

Google Play – Error 907

This problem is identical to Error 906.

Google Play — Error 910

Problem

The Google Play Store «Can’t install app».

Possible solutions

• Go to Settings > Applications > All > Google Play Services > Force stop > Storage & cache > Clear cache and Clear data.
• Remove the Google Account, then restart the phone and synchronize the account back.
• Check in the Storage option on the Settings app if there is a problem with the external storage (microSD card).

Google Play — Error 911

Problem

You can’t download an app.

First solution

Go to Settings > Applications > All > Google Play Services > Force stop > Storage & cache > Clear cache and Clear data.

Second solution

If you’re on a Wi-Fi connection requiring a web page login, ensure you are still logged in.

Third solution

Try another Wi-Fi network.

Fourth solution

Switch from Wi-Fi to mobile network data services. Only do this if you are comfortable using up data on your mobile plan.

Google Play — Error 919

Problem

Downloading the app works but it does not open once downloaded.

Solution

There is simply no more space on your Android. Eliminate all unnecessary data, such as music, videos, or large applications.

Google Play — Error 920

Problem

You can’t download an app.

First solution

Turn your Wi-Fi off and back on again, and then try to download or update the app in question.

Second solution

Delete your Google account, restart your device and add your account back again in the app Settings. You could also try using an alternative account.

Third solution

Go to Settings > Applications > All > Google Play Store > Force stop > Storage & cache > Clear cache and Clear data. Restart your device, open Google Play Store, and try to download the app again.

Google Play — Error 921

Problem

You can’t download an app.

Solution

Try deleting the cache of the Google Play Store application. If this doesn’t work, delete all the Play Store application data, but please be advised that this will consequently delete all the settings that you’ve already made. As a last resort, remove your Google account, restart the device and enter it again.

Google Play Error — 923

Problem

The download is impossible: error while syncing your Google account or insufficient cache memory.

Solution

Remove your Google account and delete any useless applications that are taking up space. Next, reboot your device in recovery mode. Select Wipe cache partition and start your device as usual. Don’t worry, your personal data won’t be deleted. Set up your Google account once again.

Google Play — Error 924

Problem

Usually occurs when trying to download larger applications. The app downloads, but the error message is displayed, saying the installation was unsuccessful due to an error.

Solution

Head to Settings > Applications > All > Google Play Store > Force stop > Storage & cache > Clear cache and Clear data.. Once you’ve done this, try downloading the problem app again.

Google Play — Error 927

Problem

The download is impossible because an update of the Play Store is in progress.

Solution

Wait a few minutes until the Google Play Store is completely upgraded. If the problem persists, go to Settings, then Apps, choose to See all apps, and locate the Google Play Services. Tap on Storage & cache, and then Clear data and then Force stop. Do the same with the Google Play Store application.

You have probably guessed by now that there is a standard way to alleviate some of these errors, so if you’re experiencing a different problem to those mentioned above, you could try following the same steps. Always be careful when wiping your data or doing a factory/data reset, because this will get rid of your saved pics, files, contacts, and so on, so make sure you back up all your data beforehand.

Google Play — Error 940

Problem

The application cannot be downloaded.

Solution

It could be as simple as restarting your device. If this doesn’t work follow these steps:

• Go to Settings > Applications > All > Google Play Store > Force stop > Storage & cache > Clear cache and Clear data.
• Go to Settings > Applications > All > Downloads / Download manager > Force stop > Storage & cache > Clear cache and Clear data.
• Do the same for Google Play services. Some users report needing to clear the data also for the Chrome browser.

Google Play — Error 941

Problem

Interruption during an update.

Solution

Go to Settings > Applications > All > Google Play Store > Force stop > Storage & cache > Clear cache and Clear data. Try the update again.

Google Play Error — 944

Problem

This error pops up when you’re trying to update apps and seems to occur when the Google Play Store is down, or there is some sort of server error.

Solution

Try updating the app later. It appears to be a temporary problem on Google’s end, so will just have to wait it out.

Google Play — Error 961

Problem

Problems when installing Android apps from the Play Store.

Solution

First, get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do this, select the repayment option in the Play Store. Next, go into the Settings > Applications > All > Google Play Store > Force stop > Storage & cache > Clear cache and Clear data.

Google Play — 963

Problem

Occurs predominantly on HTC One M8 and M9 devices when trying to download or update an app through the Play Store.

First solution

Head to Settings > Applications > All > Google Play Store > Force stop > Storage & cache > Clear cache and Clear data.

Second solution

Settings > Applications > All > Google Play Store > Uninstall updates; go back to the previous screen, then Google Play Services > Force stop > Storage & cache > Clear data..

Third solution

Disable your SD memory card. Go to Settings > Storage > Unmount SD card > OK. Head back to the Play Store and try downloading or updating the app again. If it works, head back to Settings > Storage > Mount SD card.

Fourth solution

Move the app to your device’s internal memory. Go to Settings > Applications > All > (app causing the problem) > Move to internal memory. Head back to the Play Store, try downloading or updating the app again, and if it works, move it back to the SD card.

Google Play – Error 971

Problem

Error 971 commonly appears on Wiko phones running Android 5.0.2. It prevents you from installing an app after downloading it.

Solution

Wiko recently fixed this problem with its V30 update. If you’re seeing this error on your Wiko phone, try to manually update using the instructions on the official Wiko site.

Google Play – Error 975

The good news is that this error is rare. The bad news is that there are no solutions at the moment. In the meantime, you should contact Google support.

Google Play – Error RH-01

Problem

Error RH-01 is a server error that can prevent you from updating or downloading apps from the Play Store.

First Solution 

1. Go to Settings > Date & Time. If the automatic date and time + Time Zone are incorrect, you will need to manually set it.
2. Uncheck Automatic Date & Time and set the correct date/time+time zone.
3. Now try downloading an app or game in the Google Play Store.

Second Solution

1. Open the Settings app on your phone.
2. Tap on Apps or Apps & notifications.
3. Select the All or See all apps option.
4. Scroll down until you see Google Play Store.
5. Tap Force stop.
6. Choose Storage & cache.
7. Finally, choose Clear storage and then OK.
8. Repeat the steps with the Clear data option.

Follow the same steps for Google Play services and try again to download an app in the Play Store.

Third Solution

This is a common method to temporarily fix buggy Google Play updates by reverting the Play Store app to its factory/original version.

1. Go to Settings > Apps > All.
2. Scroll down and select Google Play Store.
3. Tap Force stop > Uninstall updates.

Have you ever come across any other Play Store problems? Let us know in the comments below.

• How to download and install the Google Play Store
• What to do when Google Play isn’t working

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Guide updated in January 2022 with more error codes and updated instructions. Existing comments on this page were not removed and may refer to previous versions of this article.

Introduction

In this blog we are going to discuss about common Google Play Store error codes and their solutions. This will help those users who have problems while installing apps from Play Store on Android. We have gathered almost all popular and common play store error codes and their solutions that you definitely going to find in this helpful post. However, if you ever come across any other Play store errors or problems then do let us know in comment section at the bottom.

What is Google Play Store?

Google Play Store is one of the most popular and widely used secure mobile app store that is designed by Google for only Android users. It contains millions of apps and day by day the counting is increasing. Every Android user downloads the apps from Play Store because it offers apps that are useful, helpful and entertaining for the users. It contains almost all categories of apps such as games, technology, sports, entertainment, knowledge, education, movies, music, business and much more.

You might have Android smartphone or tablet, which might have lots of apps. However, while installing any apps if you have come across any problems and error without any solutions. Then don’t get worried, you have come to the right webpage. Here, I bring the list of total 45 Google Play Store error codes and their solution on how to fix them on Android.

1. Google Play Store Error – Error DF-BPA-30

This error is not from the users, but it is from the Google server itself. Below find out the solution on how to fix Error DF-BPA-30:

Solution

On your PC, open the Play Store on your browsers. Then download the app that you want and install it on your Android. It is obvious that you will get the same error message.

Now go to your smartphone and attempt to download, which should now be working fine. If not then try to clear cache or delete the data of “Google Play Service”.

1. Google Play Store Error – Error DF-BPA-09 ‘Error Processing Purchase’

This error is popular and it often occurs when user try to download an app. Note that downloading the app again will not help you in fixing the problem. In order to fix this Error DF-BPA-09 ‘Error Processing Purchase’ you have to follow some steps mentioned below.

Solution

Again the problem is not from user end, but it is from Play Store itself. In the meantime you can follow the below steps:

• Go to Settings>Apps
• Go to “All” section
• Go down and there you will find Google Services Framework
• Tap on it and Clear Data and then click OK to confirm

Now you will not have any problem, if you still have any problem, then install the same app on your PC from there. Now on your Android Smartphone try the download, the install should work now.

1. Google Play Store Error – Error DF-DLA-15

You may get this error message when you try to download or update an app. Below is the solution on how to fix Error DF-DLA-15.

Solution

You have to clear the cache or data of the Play Store

• Go to Settings>Apps
• Look for Play Store tap on it and Clear Cache and Data

In some of the smartphone, you can go to storage section to perform this process.

Another alternative, if above solution fails. You have to delete your Google Account from the phone Account Settings. Once you delete the account, you have to go back and register your account from the beginning, it will fix the problem.

1. Google Play Store Error – Error rpc:s-5:aec-0

This error occurs when Play store server fails in retrieving information. Find below what you can do to fix error rpc:s-5:aec-0.

Solution

• Go to Settings>Apps
• Go to “All” section. Find Google Play Store and Clear Cache & Data and Uninstall Updates

Follow the same process for Google Services Framework and Download Manager.

1. Google Play Store Error – Error rpc:aec:0

This is the error message you get when you can’t download an app. In order to fix Error rpc:aec:0, follow the below steps.

Solution

Sign out from your Gmail account from Play Store and also remove all your synced accounts.

• Now go to Settings > Apps
• Go to “All” section. Find Google Play Store and Clear Data
• Restart your Android phone/table and sign in with your Gmail account to Play Store

1. Google Play Store Error – Error RPC:S-3

This error will not allow you to download an app. But you can fix error RPC:S-3 by following the below solution.

Solution

You can remove Google account. Reboot your phone and re-add it. Or you can try different Google account.

1. Google Play Store Error – Error rh01

This error mostly occurs while installing or updating the existing apps. To fix error rh01 follow the below steps.

Solution

• Go to Settings > Apps
• Go to “All” section. Find Google Play Store and Clear Cache & Clear Data

If it fails, then delete your Gmail account and reboot your phone and re-add your account. This will fix your problem.

1. Google Play Store Error – Error retrieving information from server

Google’s server is not able to retrieve information from your account and thus, you get this error quite often when you download or update the existing app.

Solution

You can wait for few hours as “error retrieving information from server” gets sort out from Google itself. But if it still persists, then you can delete your Google Account and re-add it.

• Got to Settings> Accounts> Google and delete your account
• Now reboot your device and then re-register your account
• At last go to Settings> Go to “All” section, look for Google Services Framework. Tap on it and Clear Data and Force Stop

1. Google Play Store Error – Error BM-GVHD-06

This problem exists in several different countries and this error occurs when users try to use Google Play card. So, to fix error BM-GVHD-06, follow the below solution.

Solution

The first solution is that you can Switch OFF and Switch ON and check problem still exist or not. If problem still appear, then follow below steps:

• Go to Settings> App
• Go to “All” section, look for Play Store and tap on it
• Now click the option Force Stop and Uninstall updates

By doing this the Play Store will restore back to its original version and you will not get this error anymore.

1. Google Play Store Error – Error authentication required

This is one of the most common and frequent occurring error that most of the users face on their Android devices. Below find out the solutions to fix error authentication required.

Solutions

First Solution – Go to Settings>Accounts. Remove your Google Account and re-register. Now check your problem is solved or not, if not then follow second solution.

Second Solution – Go to Settings> App. Go to “All” section, look for Play Store and tap on it and then Clear both Cache and Data

Third Solution – Sometimes the problem is not in your authentication, but it could be from the Play Store itself. In such case, you have to open the Play Store, go to its Settings and select Uninstall Updates. You might have to disable the app Play Store to get started. Once done, now you have to just update the app and then re-register your Google Account.

1. Google Play Store Error – Error 8

This error appears when you download an app and in between the download stops and finally it display the error 8 message. In order to fix error 8 follow the below solution.

Solution

First of all you have to make sure that Google Play Service is installed on your device. If your problem is not solved then go to Settings>Apps>All> Google Play Services and disable the application. After this, it will ask you to restore the factory settings, you need to just confirm it. If still your problem is not solved then you have to contact Google support.

1. Google Play Store Error – Error 18

This error has been around from 2015 and this error occurs when you want to re-install application that you have already installed on your Android phone. Though there is no 100% guaranteed solution to fix this error, but you can try the following solution below to fix error 18.

Solution

What you can do, you can remove the SD card from the Android phone/tablet and re-insert the memory card. It works for some users but not for all. You can also Contact Google Support, if problem still exist. The last alternative is that you can reset your Android phone.

1. Google Play Store Error – Error 20

Error 20 appears when users install app or update the existing app. However, there is two solution is available to fix error 20 on Android.

Solution

You can root your device as you have to access a file name as ‘smd2tmp1’ found in / mnt / secure / asec / to fix this error. On your rooted Android device you have to just delete this folder and you will never ever get this error again.

But, if you don’t want to root your device there is still one solution that you can follow to fix the problem. You have to delete the data/file of the particular app that is creating problem. You can use file explorer to access the folder and delete them.

Also Read : How to Factory Reset Your Android Phone or Tablet When It Won’t Boot

1. Google Play Store Error – Error -24

The reason of the appearance of this error is unknown. But you can fix error -24 with given solution.

Solution

To solve this error you will require root manager. If you already have one, then you can go to Data/data folder and within that folder you have to find the package name of the application that is throwing error message (you can find it by looking the URL of the app that you get on the Play Store website) and delete the entire folder. Now try to re-install the app.

1. Google Play Store Error – Package File Invalid

This error occurs due to problem is from the Play Store and not from the user side.

Solutions

Below you can find several solutions to fix “Package File Invalid” error:

• Go to Settings > Apps > All
• Now look for the application that is creating problem and select Clear Cache and Clear Data

Or

• Go to Settings > Apps > All > Google Play Store
• Tap on it and select Clear Data and Clear Cache

Follow the same process for Google Services Framework.

Alternatively, you can install app through Google Play Store website or you can Turn OFF Wi-Fi and download or update the app by using mobile network data. You may also remove Google Account and reboot your device and re-register your Google account and try again.

Also Read – 45 Google Play Store Error Codes: How To Fix Them on Android [Part II]

In this guide, we’ll solve the Google Play Store Error problems. In today’s world, having an Android phone is the most necessary thing as it can perform every task within a fraction of seconds.

Thus it can help you complete the work more efficiently and of course with less amount of time. Android Operating System has progressed quite rapidly due to its multitasking features and accessibility.

It has an officially sanctioned app store called Google Play, which comes as standard on nearly every Android smartphone and tablet to provide users with new applications, games, books, and movies, etc.

How to Solve any Google Play Store Error

A few days back while downloading the Temple Run game on my smartphone I got an error in Google Play Store. I tried again but the same error repeated every time I clicked on download.

Thankfully after a few tweaks, I was able to download and install the game on my phone. After I faced this error in Google Play Store, I thought there might be many users facing the same problem.

That’s when I decided to share this guide on How to Fix Google Play Store Errors. If you do face such errors then here we have some simple tips to clear the error with easy steps.

Fix Google Play Store Error 495

Sometimes you may face a Google Play Store Error 495 while downloading and installing any application on your device. Note that this error is specific only to downloads that are being done on the Wifi network.

These are not when trying the same through a data network connection. Only the apps downloaded via the Wifi network causes Error 495 and makes it impossible to download and install any application.

Usually, such kind of error is not observed on all Android devices as it is an issue related to proxy network. Below are some steps which will help you get rid of this problem:

• From the menu, go to Settings of your device.

• Then navigate to the Applications option and tap on it.

• On the next screen, select the Manage applications option.

• Then swipe to the ‘All’ column.

• Scroll down and search for the option called ‘Google Play Store’. Click on it.

• You’ll see a ‘Clear data’ option there. Tap on it.

• Tap on OK if any warning appears.

• Similarly, clear the data from the ‘Google Services Framework’ app.

• This will assign a new Google ID to your device as if you factory reset it.
• Restart the phone and try downloading any app via Wi-fi network. It will definitely work this time.

Fix Google Play Store Error DF-BPA-09 Error Processing Purchase

This kind of error generally occurs when you are downloading any app from Play Store. The error usually doesn’t allow users to download anything and the problem will reoccur with every attempt.

This issue can be caused by a problem not due to individual users, but due to Google Play itself. We’ve seen that this error can occur to massive amounts of Google Play users about once a month.

So there is nothing you can do about this stuff. Google will be fixing this error soon while in the meantime, here is what you can do:

• From the menu, go to Settings of your device.
• Then navigate to the Applications option and tap on it.
• On the next screen, select the Manage applications option.
• Then swipe to the ‘All’ column.
• Scroll down and search for the option called ‘Google Services Framework’. Click on it.
• You’ll see a Clear data option there. Tap on it.
• Tap on OK if any warning appears.
• Restart your phone and then try to download any app from Google Play Store. You’ll have no error now.

If you still get the same error, then download the app that is giving you issues from the Google Play site on your PC. Then install it on your device. This will definitely work.

Fix Google Play Store Error 941

This Error usually occurs while downloading or updating any application or game from Google Play Store. Thankfully though, there is a way to get rid of this error. Go through the steps given below and solve the issue by yourself.

Method 1: Deleting and re-adding your Google Account

• Go to the Settings option on your device.

• On the next screen tap on Accounts and sync option.

• Then click on the account you are currently using (account that is synced with Google Play Store).

• Click on the Remove Account option.

For those who cannot delete Google account from the settings, follow these steps to manually delete your account without factory reset:

• Download and install the Root Explorer app on your Android phone.

• Launch the app and navigate to the /data/system/ folder. Search for a file named accounts.db there.
• Long press on this file and select the delete option.
• If you are on Android 4.1 or above, navigate to the /data/system/users/0/ and delete the accounts.db file present there.
• This will completely delete your account.

• Restart your phone after doing everything as mentioned above.
• After restarting, go to Settings > Accounts and sync option.

• Then tap on the Add Account option.

• On the next screen click on Google account to sync a new account with Google Play Store.
• It is safe to delete your account and re-add it. This will not delete any of your data or apps.

Method 2: Wiping Dalvik cache from the phone

For this method to work, your phone must be rooted as well as a custom recovery like CWM must be installed.

• Switch off your phone and boot into custom recovery like CWM.
• For that press and hold the Volume up + Home + Power button simultaneously until you enter custom recovery.
• In recovery, use the Volume keys to navigate and the Power button to select.
• Now select wipe cache partition option. On the next screen select the Yes option to clear the cache present.

• Return to the main menu and select the Advanced option.

• Then navigate to the Wipe Dalvik cache option and clear the cache present.

Following any of the methods given above will solve the Google Play Store error 941.

Fix Google Play Store Error 504

Error 504 is a gateway timeout error and is generally associated with slower internet connections. It may occur when the server acting as a gateway does not receive a timely response from the upstream server.

This means that there is no problem in your device or Google Play store but it lies somewhere between. So I recommend to follow the steps mentioned below to solve this issue:

• From the Menu, go to Settings->Wireless and networks option.

• Disable all the wireless connections by turning the Flight mode ON.

• Wait a minute and again turn the Flight mode OFF.

This will get you a connection into a different segment of your provider’s network and thus a different gateway on that end.

If this doesn’t help you out, then just clear data/cache options from Google Play Store and Google Services Framework apps or remove and re-add the Google account (as mentioned before).

Fix Google Play Store Error 491

This Error is similar to the Google Play Store error 941 i.e issue with downloading or updating any application.

So the only solution for this problem is to delete and re-add your Google account or wiping Dalvik cache from custom recovery.

Fix Google Play Store Error 498

This Error 498 is associated with the size of your device cache partition. You’ll face the Google Play Store error 498 if you try to download and install any app that is larger than your device cache partition.

Another reason for this error might be some issue with the server. Some solutions for clearing this error are: clearing cache, deleting and re-adding accounts, and clearing data cache from the Play store app (as mentioned above).

Fix Google Play Store Error 921

Error 921 occurs while updating or downloading any app or game from the play store.

To fix this, go to Settings->Applications->Manage Applications->All apps->Google Play Store and clear data/cache and force stop.

Fix Google Play Store Error 413

Error 413 usually occurs while downloading any new app from the Play store. Using a proxy may cause problems with the operation of the Google Play Store. To fix this issue follow the steps given below:

• Go to Settings of your device.
• On the next screen select the Applications option.
• Then select the Manage applications option.
• Just swipe to the ‘All’ column.
• Scroll down and search for the app named ‘Google Play Services’. Click on it.

• You’ll see a ‘Clear data’ option there. Tap on it.

• Tap on OK if any warning appears.

• Similarly, clear the cache and press Force stop option.

• Do the same with the Google Play Store, Google Services Framework, Google talk apps and clear the cache from your internet browser.

If this doesn’t solve the issue then make sure your internet connection is stable. For that go to Settings->Mobile networks->APN, delete the proxy field, and save it.

This will surely fix the Play Store Error 413.

Fix Google Play Store Error 919

This error 919 may occur if your phone memory is full and there is absolutely no more space to download and install any new application. So before proceeding further check that you have enough space on your phone.

If not then clear enough space which would be almost double the size of the app you are installing. You can even clear your phone memory by deleting a few apps, images, or videos.

If this doesn’t work for you then follow the steps given below:

• From the menu, go to the Settings option of your device.
• Then select the Applications option.
• On the next screen select the Manage applications option.
• Just swipe to the ‘All’ column.
• Scroll down and search for the app named ‘Download manager’. Click on it.

• Once you open it, clear the data/cache by tap on those options.

• Tap on OK if any warning appears.

• Reboot once and re-launch the Google Play Store app. This time the app will get easily download without any error.

Fix Google Play Store Error 923

This error occurs while syncing your Google account or when there is insufficient cache memory. When you try to download any app from Play Store all it does is show the Progress bar and do nothing and then you get the error 923. This is somewhat similar to the Play Store error 491 and the solutions as well are somewhat identical.

If you face Error 923 while updating or downloading any app or game from Google Play Store then try clearing data and cache from Google Play Store, Google Services Framework, Download manager, and Google talk apps. You can even try wiping Dalvik cache from custom recovery.

Fix Google Play Store Error 403

Generally, Error 403 means your request was forbidden. This has no problem with your device but just means that the Play Store servers were programmed to deny the request you sent.

Wrong configurations of proxy settings will cause error 403 in Play Store on your Android smartphone. So you can fix this Error 403 by clearing Proxy Settings on your Android device.

Method 1: Clearing Proxy Settings

• Navigate to the Settings->Wireless and Networks->Mobile Networks option.
• Select Access Point Names (APN) option.

• Once you open it, press the menu button and select the edit option.
• Then select the Clear Proxy option and save it.

This will hopefully fix the Play Store Error 403.

Method 2: Turning ON/OFF the Flight mode

Sometimes error 403 may occur due to a slow internet connection. To overcome this try these steps mentioned below:

• Go to Settings->Wireless and network option.
• Disable all the wireless connections by turning the Flight mode ON.
• Wait a minute and again turn the Flight mode OFF.

This might fix the error 403.

Method 3: Deleting Search history

• Launch Play Store and press the menu button.
• Then select the Settings option.
• Tap on the Clear search history option.

This method is not so effective but hey there is no harm to try it out.

Method 4: Adding a new Gmail Account

Sometimes there might be an issue with your current Google account, so the only solution for this is to create a new account.

• Create a new Gmail account.
• Launch Google Play Store and press the menu button.
• Select the Accounts option and then select the Alternative Gmail account option.

Now restart Play Store and try downloading any new app.

Fix Google Play Store Error 927

This is one of the most common error faced by users. Error 927 makes it impossible to download any new app as the update of the Play Store is in progress. So you need to wait for a few minutes to complete the updating. If the problem persists, follow the steps mentioned below:

• Go to the Settings option of your device.
• Then navigate to the Applications option and on the next screen select the Manage applications option.
• Swipe to the ‘All’ column.
• Scroll down and search for the app called ‘Google Play Store’. Click on it.
• Then Select the Uninstall updates option.
• Tap on OK if any warning appears.
• Restart the Play Store and try to download any app.

If this won’t work for you then clear data/cache of Play Store app and force stop it. You must even clear some phone memory by deleting a few apps, photos, and videos.

Fix Google Play Store Error 961

While downloading any new app from Play Store whether it is paid or free, you might face an unknown error 961. If you were downloading any paid app and have faced such an error then just be calm and don’t panic.

Immediately get a refund from the Play Store, which you can do within 15 minutes of purchasing. To do so follow the steps below:

• Launch Play Store.
• Press the Menu button and select the Repayment option.
• Then go to Settings->Applications->Manage Applications->All->Google Play Store.
• Tap on the Clear cache option to wipe out the cache present in the app.

Fix Google Play Store Error 492

The main reasons for this error may include insufficient cache memory, Problem with App itself, or Account problem. To fix this you can simply delete the current Play Store app and re-install a new or old version of it. You can also clear data/cache from the app or delete and re-add a new Google account.

Wrapping Up

After doing everything just head on to the Play store app and check whether it works or not. With Play Store we can easily download apps, games, and widgets which makes Android phones a complete smartphone.

Obviously, anyone will get frustrated when we can’t download or update our favorite apps. Hopefully though, if you followed this tutorial you will no longer have such problems.

If you have any issue with this stuff then just drop me a comment below and I will help you figure it out. Also if you know any other way to fix these Google Play Store errors then do share with us as it’ll be much helpful to many Android users out there.

Using Android smartphones is trendy nowadays, and people use new and latest smartphones daily. You might have faced an issue while downloading your favorite Android app on your device; it would say some crappy error message with an error code that you don’t want to see.

Sometimes that error codes come again and again in front of your screen and annoy you; you might be looking for Google Play Store error codes and how to fix Google Play Store error codes. In this article, we are going to discuss the most common Google Play Store errors and how to fix all Google Play Store errors.

There are solutions for the errors described below with error codes that are based on the experiences of the Android portal editors and errors that are suggested by theandroidportal readers.

If you see any error codes that are sometimes on this page, feel free to let us know in the comment below, we will find the solution for your mentioned error code and update this page with a solution for that Google play error code.

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Google Play store error code 18

Problem – Whenever you try to download something from the Google play store it will show an error code 18 popup on your play store.

Solution – You can set the correct date and time on your smartphone, as this issue arise mainly because of the incorrect date and time. Check more details about fixing error code 18 from here.

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Google Play Store Error 24

Problem – Error during the new application installation

Solution – Try clearing cache from Settings -> Applications -> Manage Apps -> Click on App -> Clear Cache. If you are still getting the same issue, you need to factory data reset your device.

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Google Play Store Error 101

Problem – You can not download any apps from Google Play Store

Solution – Uninstall any useless apps or clear play store data and remove your existing Google account, and re-login to your Google account. Check out below video tutorial on how you can delete unwanted apps on your device.

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Play store error 403

Problem – When you see error 403, it means that the download is impossible. You might get this error when you have configured two Google accounts on a single device, and you are trying to purchase an Android app from Google Play Store.

Solution – You should log in to the Google Play store with the correct account; if possible, disable another Google account or remove it temporarily and try to purchase your favorite Android app; the Google Play Error Processing Purchase will now be resolved.

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Play store error 413

Problem – This usually happens when you try to download or update any apps from your device, it will not allow you to do this task. If you use a proxy, that might be a possible cause for this problem.

Solution – As discussed above, the actual source of this issue may be due to your internet connection or proxy server. Sometimes when you try to download individual apps using a 3G/mobile connection may trigger this error.

To resolve error 413, you should first remove and clear temporary cache data from your device.

• Go to Settings > Applications > All > Google Play Store
• Clear the cache and delete the data.
• Repeat the operation for “Google Services Framework,” “Google Play Services,” “Google Apps,” and “Google Talk,” and clear the cache of your browser.
• Restart your phone if this setting has not fixed your problem. Make sure your internet connection is stable.
• Go to “Settings > Mobile Networks > APN.”
• Delete the Proxy field and tap on Save.

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Play Store Error 491

Problem – Facing issues with downloading apps from Google Play Store

Solution – Remove and configure a new email account on your smartphone. Sometimes wiping the cache partition would also work.

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Play Store Error 498

Problem – You may get this error, usually saying that ‘ error 498 has occurred while communicating with the server, reload.” This usually stops downloading apps or games from the Google play store automatically.

Solution – This error is caused when a cache of your device is full; you will need to uninstall unwanted apps and files from your device to make free space on it. Xda-developers forum provides a better solution to this error.

To overcome this error, you will need to restart your smartphone in recovery mode by pressing the volume down + power +home buttons (for Samsung devices) or volume down + power (for most other devices).

From there, you will need to choose wipe cache partition by navigating between options with the volume rocker. Confirm using the power button, and you have done.

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Play Store Error 481

Problem – Error in your google account

Solution – Remove your existing Google accounts and use another Google account on your device.

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Google Play Store Error 403

Problem – Android apps could not be downloaded due to an error.

Solution – You will need to  Clear Proxy from Go to Settings -> Wireless and Networks -> Mobile Network then APN (Access Point Name) -> then Select Clear Proxy Option – After all these steps, you can re-try downloading your material.

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Google Play Store Error 500

Problem – You can not download anything from Google Play Store

Solution –  Go to recovery > wipe cache > Go to Advanced > Wipe Dalvik cache > Fix permission > Reboot. A few of users have reported that They can successfully resolve Error 500 in Google Play Store.

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Google Play Store Error 905

Problem – This error occurs and doesn’t allow users to download big games and apps from the Google play store.

Solution – Clear the play store cache and uninstall google play store updates.

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Playstore Error 927

Problem – When you are trying to download any apps from the Google Play store, you can’t.

Solution – This issue occurs when your Google Play store update is in process and you are still trying to download something.

You can either try to uninstall the Google play store updated version by going to the Application Settings > All > Google Play Store > uninstall updates or wait for some time to let the play store update automatically. Check out a detailed solution on how to fix Google Play Store error 927 from here.

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Google Play Store Error 961

Problem – This error 961 means that the Google server has forbidden requests to download or update apps from a device. The main reason behind this error is there is a misconfiguration of your device system files on the google play store.

That is preventing you from updating or downloading any apps from your Google play store.

Solution – Force stop Google Services Framework and reboots your device. Check more details about how to fix the 961 error on the play store.

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Google Play store error 963

Problem – Users are not able to download apps from the Play store.

Solution – Usual processes like clearing cached data, uninstalling play store updates, remounting microSD cards, and moving apps to internal storage will work. Check full details on fixing the 963 error here.

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Error 919

Problem – You can download apps successfully but are not able to open them.

Solution – There is no more space on your device; you can Eliminate all unnecessary data: music, videos, or large applications. You can also use the Apps2SD Android app to move apps to your SD card. It will Fix Google Play Error 919 that you are facing.

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Package file invalid

Problem – Unable to install an app from Google Play Store and you might get this Google Play Error Messages while installing apps.

Solution – Use the clean master android app to clear cache and data

• Go to Apps >> All >> Google Play Store >> Clear cache and data
• Go to Apps >> All >> Google Service Framework (Google Play Services) >> Clear cache and data
• Now try installing or updating the app. If this doesn’t work, follow the step below
  Go to Settings >> Accounts >> Google >> Click on your Gmail account >> Menu and Remove account.
• Restart the device and add your Google account back.

Check out a detailed guide on fixing package file invalid errors.

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Insufficient Storage Available

Problem – This is because when your device’s internal memory is full.

Solution – Try to uninstall unwanted apps from your device. You can try to delete dumpstate/logcat to fix Fix Google Play Services error.

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Connection Timed Out Error

Problem – You are not able to download apps from the play store

Solution – It can be fixed by modifying the correct date and time, clearing the Google play store cache, re-adding the Google account, resetting app preferences and factory data reset. Further details on setting connection timed out error from here.

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Google Play purchase error

Problem – You see a processing Purchase DF-BPA-09 error on your phone

Solution – You can remove and reconfigure your Google account with your device. You can also try clearing cache files from your device to fix this error on your smartphone.

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Here we have tried to list a few of the most common Google Play Store errors with a solution to Fix All Errors for Free. If you encounter any other errors out of here mentioned, feel free to comment below with your error code or problem. We would love to solve your problem and help you.

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• Fix Unfortunately the Process Android ACORE has stopped
• Fix MTP app error on Samsung Galaxy smartphones
• Fixing, unfortunately, Google Play Store has stopped error
• Fix insufficient storage available error on android

Миллионы людей ежедневно пользуются магазином приложений Google Play, который многие по старинке называют Плей Маркетом, чтобы обновить уже установленные программы или, например, скачать новую игру. Но порой при запуске апстора, а также во время установки софта возникают проблемы. Их настолько много, что выработать универсальное решение становится практически невозможно. Сегодня мы разберем самые популярные коды ошибок Плей Маркета и попытаемся отыскать способ исправления каждой из них.

Ошибка сервисов Гугл Плей

Замечу, что в 2015 году нашем сайте уже выходил текст про популярные ошибки Google Play. С тех пор прошло много времени, но многие проблемы остались актуальны, поэтому рекомендую вернуться к старому тексту, так как здесь мы будем анализировать неполадки, давшие о себе знать только в последние годы.

Самая частая проблема, на которую жалуются пользователи, сопровождается сообщением «В работе приложения сервисы Google Play произошла ошибка». Как правило, она появляется при попытке запуска магазина, а также случайно выскакивает при перемещении между пунктами меню. Чтобы ее решить, нужно:

• проверить правильность даты и времени на смартфоне;
• очистить кэш сервисов Google;
• удалить обновления приложения Google Play;
• выйти и снова зайти в аккаунт Гугл.

Здесь и далее я буду оставлять ссылки на тематические материалы, помогающие выполнить то или иное действие. Смело кликайте по ним, если не знаете, как очистить кэш или удалить обновление Гугл Плей.

Приложение недоступно в вашей стране

Эта ошибка Плей Маркета появляется на страницах некоторых приложений. Как следует из текста, программа заблокирована на территории вашей страны. В подобной ситуации можно сделать следующее:

• изменить настройки учетной записи, выбрав другую страну, или создать новый Гугл аккаунт;
• воспользоваться одним из проверенных VPN-сервисов;
• установить приложение через APK, скачав файл из другого источника.

Если на другом смартфоне, где используется та же учетная запись, программа продолжает оставаться доступной, попробуйте очистить кэш Google Play. Как ни странно, иногда это помогает исправить ошибку.

Ошибка проверки обновлений в Play Market

Эта проблема настолько частая, что пару лет назад мы решили подробно рассказать, почему происходит ошибка проверки обновлений. За подробностями отправляю вас к тому материалу, а сейчас вкратце о возможных решениях:

• очистка кэша магазина приложений;
• удаление данных Google Play;
• очистка обновлений Плей Маркета.

Если избавиться от ошибки не удастся, установите приложение через сторонний магазин (например, APKPure). Но не забывайте, что предварительно понадобится выдать разрешение на установку из неизвестных источников.

Ошибка DF-DFERH-01 в Плей Маркете

Этот код возникает внутри самого магазина приложений, когда мы перемещаемся между пунктами его меню, и сопровождается текстом «Ошибка при получении данных сервера». Очевидно, что в первую очередь нужно проверить подключение к интернету. Но проблема может появиться даже при идеальном соединении.

Как показывает практика, ошибку DF-DFERH-01 удается исправить путем очистки данных Google Play или удаления обновлений магазина. Но порой единственным методом решения проблемы становится сброс настроек телефона. Если вы прибегните к этой рекомендации, то не забудьте создать резервную копию.

Ошибка 192 в Плей Маркете

Следующая ошибка может иметь номер 506 или 907. Она всегда дает о себе знать, если вам не удалось скачать приложение. Наиболее распространенная причина подобной проблемы — недостаточное количество места на внутреннем накопителе. Для устранения неисправности нужно освободить по меньше мере 5-10 ГБ памяти.

Если исправить ошибку не получится, обратитесь к советам, которые я давал при описании других неполадок: очистка данных Google Play, удаление апдейтов апстора, а также выход и повторный вход в аккаунт Гугл. И, конечно же, не забывайте об альтернативных магазинах приложений наподобие RuMarket и NashStore.

Ошибка 907 — не удалось обновить приложение

В отличие от предыдущей ошибки, эта появляется не при установке приложения, а в момент, когда вы пытаетесь обновить одну из уже имеющихся на смартфоне программ. Однако в данном случае помогают те же рекомендации:

• освободите место на телефоне;
• выполните очистку кэша и данных Google Play;
• покиньте учетную запись и снова войдите в Гугл аккаунт на смартфоне.

Если ошибка 907 появляется на устройстве, где настроена установка приложений на карту памяти, переподключите внешний накопитель. Это единственный момент, который отличает эту проблему от кода ошибки 506 или 192.

Содержание

• Устраняем ошибку в приложении Сервисы Google Play
  • Способ 1: Установка актуальной даты и времени на устройстве
  • Способ 2: Очистка кэша Сервисов Google Play
  • Способ 3: Удаление обновлений Сервисов Google Play
  • Способ 4: Удаление и восстановление аккаунта
• Вопросы и ответы

При пользовании устройствами с операционной системой Android изредка может появляться информационное окно, в котором сообщается о том, что в приложении Сервисы Google Play произошла ошибка. Не стоит впадать в панику, это не критичная ошибка и исправить ее можно за несколько минут.

Чтобы избавиться от ошибки, необходимо выявить причину ее происхождения, которая может скрываться в простейшем действии. Далее будут рассмотрены возможные причины возникновения сбоя в работе Сервисов Google Play и способы решения проблемы.

Способ 1: Установка актуальной даты и времени на устройстве

Выглядит банально, но неправильная дата и время могут быть одной из возможных причин сбоя в Сервисах Гугл Плей. Чтобы проверить, правильно ли были введены данные, зайдите в «Настройки» и перейдите в пункт «Дата и время».

В открывшемся окне удостоверьтесь в правильности указанного часового пояса и других показателей. Если они неправильны и изменение пользователем запрещено, то отключите «Дата и время сети», переместив ползунок влево, и укажите верные данные.

Если эти действия не помогли, то переходите к следующим вариантам.

Способ 2: Очистка кэша Сервисов Google Play

Чтобы стереть временные данные приложения, в «Настройках» устройства зайдите в «Приложения».

В списке найдите и тапните по «Сервисы Google Play», чтобы перейти к управлению приложением.

На версиях Андроид ОС ниже 6.0 опция «Очистить кэш» будет доступна сразу в первом окне. На 6 версии и выше сначала зайдите в пункт «Память» (или «Хранилище») и только после этого увидите нужную кнопку.

Перезагрузите ваше устройство — после этого ошибка должна пропасть. В противном случае пробуйте следующий метод.

Способ 3: Удаление обновлений Сервисов Google Play

Помимо очистки кэша, можно попробовать удалить обновления приложения, вернув его к исходному состоянию.

1. Для начала в пункте «Настройки» перейдите в раздел «Безопасность».



2. Далее откройте пункт «Администраторы устройств».



3. Следом нажмите на строку Найти устройство».



4. В отобразившемся окне нажмите на кнопку «Отключить».



5. Теперь через «Настройки» зайдите в Сервисы. Как и в предыдущем способе, нажмите «Меню» внизу экрана и выберите «Удалить обновления». Также на других устройствах меню может быть в правом верхнем углу (три точки).



6. После этого в строке уведомлений появится сообщение о том, что для корректной работы нужно обновить Сервисы Гугл Плей.



7. Для восстановления данных зайдите в оповещение и на странице Play Market нажмите «Обновить».

Если этот способ не подошел, то можно попробовать еще один.

Способ 4: Удаление и восстановление аккаунта

Не стирайте учетную запись, если не уверены, что помните ее актуальные логин и пароль. В этом случае вы рискуете потерять много важных данных, привязанных к аккаунту, поэтому убедитесь, что почту и пароль к ней вы точно помните.

1. Перейдите в «Настройках» в раздел «Аккаунты».



2. Следом выберите «Google».



3. Зайдите в почту вашей учетной записи.



4. Тапните по «Удалить аккаунт» и подтвердите действие, нажав в отобразившемся окне на соответствующую кнопку. На некоторых устройствах удаление будет спрятано в меню, находящемся в правом верхнем углу, обозначенном тремя точками.



5. Для восстановления учетной записи вновь зайдите во вкладку «Аккаунты» и внизу списка нажмите «Добавить аккаунт».



6. Теперь выберите «Google».



7. Введите в указанном месте номер телефона или почту от вашей учетной записи и тапните «Далее».

Читайте также: Как зарегистрироваться в Плей Маркете



8. Следом укажите пароль и нажмите «Далее».

Подробнее: Как восстановить пароль в своем аккаунте Google



9. И напоследок подтвердите ознакомление с «Политикой конфиденциальности» и «Условиями пользования», нажав на кнопку «Принять».

После этого ваш аккаунт вновь добавится в Плей Маркет. Если и этот способ не помог, то здесь без сброса к заводским настройкам, со стиранием всей информации с устройства, не обойтись.

Подробнее: Сбрасываем настройки на Android

Таким образом, победить ошибку Сервисов Гугл не так и сложно, главное — выбрать нужный способ.

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