Google play музыка недоступна как исправить

Многих очень расстраивает, что этот сервис больше не работает.

Такую картину видят те, кто запускает Google Play Music

Перенос музыки проще, чем может показаться.

Содержание

1. 1. Перезагрузите телефон
2. 2. Обновить Play Music
3. 3. Изменить место хранения
4. 4. Извлеките карту памяти
5. 5. Очистить кеш
6. Очистить кеш из приложения
7. Очистить кеш из настроек
8. 6. Проверьте файл .nomedia
9. 7. Изменение папки с музыкой
10. 8. Отключить только загруженные
11. 9. Проверка учетной записи
12. 10. Проверьте настройки синхронизации.
13. 11. Обновление приложения Google Play Music
14. 12. Удалите Play Music
15. Поддерживает ли Google Play Music формат

4. Извлеките карту памяти

Другая причина, по которой песни не отображаются в Play Music, может быть связана с повреждением карты памяти. Выньте карту, а затем вставьте ее снова. Проверьте, видны ли песни. Если песни хранятся во внутренней памяти, извлеките карту и проверьте без нее. Если они становятся видимыми, с вашей картой возникла проблема.

5. Очистить кеш

Очистить кеш для приложения “Google Play Музыка” можно двумя способами – в приложении и в настройках телефона. Вы должны сделать это обоими способами, чтобы увидеть, появляются ли песни снова в приложении.

Очистить кеш из приложения

Шаг 1 : Откройте приложение “Google Play Музыка” и нажмите на значок с тремя полосами вверху. Выберите Настройки.

Шаг 2: Прокрутите вниз и нажмите Очистить кеш.

Очистить кеш из настроек

Шаг 1. Откройте Настройки на своем телефоне и перейдите в Приложения и уведомления или Приложения.

В разделе “Все приложения” нажмите на Google Play Music.

Шаг 3: Нажмите “Хранилище”, а затем “Очистить кеш”. Перезагрузите телефон и проверьте, видите ли вы песни. Если они недоступны, нажмите Очистить данные или хранилище.

Примечание. Очистка кеша или данных не приведет к удалению ваших песен из приложения Play Music.

Если в папке есть файл .nomedia, то его файлы будут видны только через приложение файлового менеджера. Они не будут отображаться в других поддерживаемых приложениях, таких как галерея или музыкальное приложение. Итак, вы должны проверить свою папку, в которой есть музыка. Если у него есть файл .nomedia, удалите его. Сторонние приложения обычно добавляют файл.

Чтобы проверить наличие файла .nomedia, откройте приложение диспетчера файлов на телефоне и перейдите в нужную папку. Включите показ скрытых файлов в настройках файлового менеджера. Затем найдите в папке файл .nomedia. Удалите это. Обновите Google Play Music, как показано выше.

7. Изменение папки с музыкой

Иногда изменение папки, в которой находятся ваши песни, также делает их видимыми в приложении “Play Музыка”. Вы должны создать новую папку непосредственно во внутреннем или внешнем хранилище. Затем переместите туда свои песни. Избегайте добавления папки внутри подпапок.

8. Отключить только загруженные

Если вы не видите онлайн-песни в Google Play Music, вам следует отключить настройку, которая показывает только загруженные песни. Для этого коснитесь значка с тремя полосами на главном экране приложения Play Music. Затем выключите переключатель рядом с «Только загруженные».

9. Проверка учетной записи

Если загруженные или понравившиеся песни отсутствуют в приложении, вам следует проверить, правильно ли вы находитесь в учетной записи Google. Для этого откройте настройки приложения Google Play Music. Вы увидите учетную запись, подключенную к приложению. Если это неправильная учетная запись, нажмите на идентификатор электронной почты и выберите правильную учетную запись.

10. Проверьте настройки синхронизации.

Песни, которые не отображаются в приложении, могут быть из-за проблем с синхронизацией. Чтобы проверить и подтвердить, выполните следующие действия:

Шаг 1: Откройте «Настройки» на своем телефоне и нажмите «Учетные записи».

Шаг 2: Нажмите на Google или свой Google аккаунт, связанный с Play Music.

Шаг 3 : нажмите «Синхронизировать». Затем проверьте, установлен ли флажок рядом с Google Play Music или нет. Это должно быть проверено.

11. Обновление приложения Google Play Music

Вам также следует попробовать обновить приложение Google Play Music из Play Store. Иногда ошибка также является причиной таких проблем. Узнайте, как узнать, доступно ли обновление для приложения Android.

12. Удалите Play Music

Наконец, если ничего не работает, вам следует удалить приложение Play Music. Если приложение было предустановлено на вашем телефоне, вы не сможете удалить его. Вы можете удалить только его последние обновления. Это восстановит его до заводской версии. После удаления установите или обновите его снова из Play Store.

Поддерживает ли Google Play Music формат

Несмотря на то, что приложение Google Play Music поддерживает основные форматы файлов, у него могут возникать проблемы с такими файлами, как .WAV, особенно если вы пытаюсь загрузить это. Если вам нужно слушать песни только на телефоне Android, вы можете проверить лучшие автономные музыкальные приложения для Android.

Google Play Music is a streaming app and music player that features over 35 million songs, which is impressive compared to a lot of other music streaming apps out there. A paid monthly subscription not only gets you complete access to the entire portfolio, but you can also take advantage of a YouTube Red membership along with it. Of course, if you aren’t looking for a streaming service, the Play Music app is a solid music player as well, for you to enjoy any music that you have stored on your device. If you are looking for a music player and streaming service combo, the Google Play Music app is a great choice.

• Best music streaming apps
• Best music players

However, as is often the case with a lot of apps that are available, Google Play Music is not without its issues. To help you out, we’ve rounded up some of the common problems faced by Play Music users, and offer potential solutions and workarounds to address them.

Disclaimer: Not every user will come across these issues, particularly if you make sure to keep the app updated regularly.

Potential solutions:

• Unfortunately, the Play Music app doesn’t have a way to identify and delete duplicate tracks, so the only workaround is to delete the entire collection and re-upload it. Make sure that doubles aren’t already present in the library, and then re-upload it.
• There is a workaround available that was created by a Reddit user, and you can find the step-by-step guide here. Keep in mind that technical know-how is definitely recommended if you are planing to follow this route.

Potential solutions:

• You can try standard steps like removing and re-adding the payment method of Google Payments, make sure the card information is correct, or try another payment method. If you are card is getting declined in the Play Store but working everywhere else, you may need to contact your bank or Google to find out what the issue is.
• For a lot of users, restarting the app and Play Store seems to have worked. First go to Applications (or Apps or Application Manager, depending on the device) in the Settings menu and scroll down to Google Play Store. Then tap on “Force Stop.” Then tap on “Storage” and tap on “Clear Cache” and then “Clear Data.” On some devices, you may find the latter in the “Storage and USB” section the Settings menu. Open the Google Play Store after these steps and try the payment again.

Potential solutions:

• There is a simple workaround to fix this. In the Settings menu, go to Apps or Application Manager, search for Google Play Music. Then tap on “Storage” and then press “Clear Cache.” On some devices, you may find this under the “Storage and USB” section in the Settings menu. Restart the device, then open the Play Music app and all your music should now be available.

Potential solutions:

• First, make sure that the audio you are trying to upload is of a supported format. Supported formats include MP3, AAC (.m4a), WMA, FLAC, OGG, ALAC (.m4a), and DRM protected AAC (.m4p). Some music file types like WAV are not supported.
• If songs aren’t uploading, make sure that the library isn’t full. Currently, you can upload up to 50,000 songs to your library. If you have gone past that, your only option will be to delete some other tracks to make room for new ones.
• Some users get an error message asking them to log in to Google Chrome when using the web-based Music Manager, even if they are already logged in. Simply logging out and logging back in to Chrome seems to do the trick here.

Potential solutions:

• Make sure you don’t have the “stream only on Wi-Fi” turned on and enable streaming over mobile data. Even though the point of downloaded stations is to play music offline, even having this feature enabled seems to stop downloaded stations from playing if not on Wi-Fi. You can also turn on the option again once the station you have downloaded starts playing.
• Reporting this issue helped the last time around, so make sure that you submit a bug report. A future update should hopefully resolve this problem once again.

Potential solutions:

• When going through the 2-factor authentication process when trying to log in, select “try another way to log in.” You can now use either the “get a text message with a verification code” or “get a verification code from the Google authenticator app” options. Both seem to work. However, keep in mind that multiple attempts may be required with both before it does work.
• Before going through the step above, you may also have to add your credit card information to your Google account. You won’t get charged and this is likely required to verify your country of residence. Doing this seems to do the trick for most users.

There are some issues that users have come across where the generic fixes don’t seem to work at all, and the only option left is to wait for an official update for the Google Play Music app.

• Music will not sync to the phone – Quite a few users have found that music that has been uploaded to Google Play Music from a computer does not sync with the phone. Standard fixes like clearing the app cache, refreshing the library, and checking sync settings haven’t done the trick.
• Cannot use Google Play Music and Youtube Red at the same time – Users have found that when using the same account, they cannot use Google Play Music and Youtube Red, even on different devices, at the same time. The official word is that there is a streaming limit, and that users can only stream from one service at a time. The only option here is to continue to send feedback to Google and hopefully this is something that will be addressed in the future.
• Chromecast issues – While there have been multiple updates to address casting issues, some users are still facing problems when it comes to using Google Play Music with Chromecast.
• Casting to Google Home devices – Casting issues carry on to Google Home devices as well. Many users have found that they are unable to cast music to their smart home device
• “Browse Channel” option not working – Some users have found that the “browse channel” feature is no longer available on their app. This issue is particularly prevalent in regions outside the U.S. Apparently, Google decided to remove this feature in different countries based on low usage. Some users have been able to get it back by submitting a ticket but many are still waiting for an official update to bring this feature back.
• Getting the “playback paused because you are listening on another device” message – This is becoming one of the more common Google Play Music problems that users are coming across. Despite having a GPM family plan and using different accounts, when one user on the family plan starts listening to music on another device, the primary user gets the error message above.

So, there you have it for this roundup of some common issues faced by Google Play Music users, and potential solutions and workarounds to address them. If you have come across any other problems, do let us know in the comments section below, and we’ll try our best to find a fix for you.

Read Next: How to use Google Play Music

Google Play Music is a streaming app and music player that features over 35 million songs, which is impressive compared to a lot of other music streaming apps out there. A paid monthly subscription not only gets you complete access to the entire portfolio, but you can also take advantage of a YouTube Red membership along with it. Of course, if you aren’t looking for a streaming service, the Play Music app is a solid music player as well, for you to enjoy any music that you have stored on your device. If you are looking for a music player and streaming service combo, the Google Play Music app is a great choice.

• Best music streaming apps
• Best music players

However, as is often the case with a lot of apps that are available, Google Play Music is not without its issues. To help you out, we’ve rounded up some of the common problems faced by Play Music users, and offer potential solutions and workarounds to address them.

Disclaimer: Not every user will come across these issues, particularly if you make sure to keep the app updated regularly.

Potential solutions:

• Unfortunately, the Play Music app doesn’t have a way to identify and delete duplicate tracks, so the only workaround is to delete the entire collection and re-upload it. Make sure that doubles aren’t already present in the library, and then re-upload it.
• There is a workaround available that was created by a Reddit user, and you can find the step-by-step guide here. Keep in mind that technical know-how is definitely recommended if you are planing to follow this route.

Potential solutions:

• You can try standard steps like removing and re-adding the payment method of Google Payments, make sure the card information is correct, or try another payment method. If you are card is getting declined in the Play Store but working everywhere else, you may need to contact your bank or Google to find out what the issue is.
• For a lot of users, restarting the app and Play Store seems to have worked. First go to Applications (or Apps or Application Manager, depending on the device) in the Settings menu and scroll down to Google Play Store. Then tap on “Force Stop.” Then tap on “Storage” and tap on “Clear Cache” and then “Clear Data.” On some devices, you may find the latter in the “Storage and USB” section the Settings menu. Open the Google Play Store after these steps and try the payment again.

Potential solutions:

• There is a simple workaround to fix this. In the Settings menu, go to Apps or Application Manager, search for Google Play Music. Then tap on “Storage” and then press “Clear Cache.” On some devices, you may find this under the “Storage and USB” section in the Settings menu. Restart the device, then open the Play Music app and all your music should now be available.

Potential solutions:

• First, make sure that the audio you are trying to upload is of a supported format. Supported formats include MP3, AAC (.m4a), WMA, FLAC, OGG, ALAC (.m4a), and DRM protected AAC (.m4p). Some music file types like WAV are not supported.
• If songs aren’t uploading, make sure that the library isn’t full. Currently, you can upload up to 50,000 songs to your library. If you have gone past that, your only option will be to delete some other tracks to make room for new ones.
• Some users get an error message asking them to log in to Google Chrome when using the web-based Music Manager, even if they are already logged in. Simply logging out and logging back in to Chrome seems to do the trick here.

Potential solutions:

• Make sure you don’t have the “stream only on Wi-Fi” turned on and enable streaming over mobile data. Even though the point of downloaded stations is to play music offline, even having this feature enabled seems to stop downloaded stations from playing if not on Wi-Fi. You can also turn on the option again once the station you have downloaded starts playing.
• Reporting this issue helped the last time around, so make sure that you submit a bug report. A future update should hopefully resolve this problem once again.

Potential solutions:

• When going through the 2-factor authentication process when trying to log in, select “try another way to log in.” You can now use either the “get a text message with a verification code” or “get a verification code from the Google authenticator app” options. Both seem to work. However, keep in mind that multiple attempts may be required with both before it does work.
• Before going through the step above, you may also have to add your credit card information to your Google account. You won’t get charged and this is likely required to verify your country of residence. Doing this seems to do the trick for most users.

There are some issues that users have come across where the generic fixes don’t seem to work at all, and the only option left is to wait for an official update for the Google Play Music app.

• Music will not sync to the phone – Quite a few users have found that music that has been uploaded to Google Play Music from a computer does not sync with the phone. Standard fixes like clearing the app cache, refreshing the library, and checking sync settings haven’t done the trick.
• Cannot use Google Play Music and Youtube Red at the same time – Users have found that when using the same account, they cannot use Google Play Music and Youtube Red, even on different devices, at the same time. The official word is that there is a streaming limit, and that users can only stream from one service at a time. The only option here is to continue to send feedback to Google and hopefully this is something that will be addressed in the future.
• Chromecast issues – While there have been multiple updates to address casting issues, some users are still facing problems when it comes to using Google Play Music with Chromecast.
• Casting to Google Home devices – Casting issues carry on to Google Home devices as well. Many users have found that they are unable to cast music to their smart home device
• “Browse Channel” option not working – Some users have found that the “browse channel” feature is no longer available on their app. This issue is particularly prevalent in regions outside the U.S. Apparently, Google decided to remove this feature in different countries based on low usage. Some users have been able to get it back by submitting a ticket but many are still waiting for an official update to bring this feature back.
• Getting the “playback paused because you are listening on another device” message – This is becoming one of the more common Google Play Music problems that users are coming across. Despite having a GPM family plan and using different accounts, when one user on the family plan starts listening to music on another device, the primary user gets the error message above.

So, there you have it for this roundup of some common issues faced by Google Play Music users, and potential solutions and workarounds to address them. If you have come across any other problems, do let us know in the comments section below, and we’ll try our best to find a fix for you.

Read Next: How to use Google Play Music