Хард диск error

Жесткий диск – компьютерное комплектующее, способное доставить неприятности в самый неожиданной момент. Владелец ПК может все делать по инструкции, следить за чистотой, температурой и другими факторами. А в один «прекрасный момент», при запуске оборудовании, на котором используется не обязательно старый винчестер, на экране может возникнуть сообщение Primary Master Hard Disk Error.

И все. Система не запускается. Пользователь не знает, что ему дальше делать.

Проблема усугубляется тем, что какой-то конкретики по этому вопросу нет. То есть, нельзя найти четкий ответ – что именно нужно предпринять, исправить, заменить, чтобы больше этого не повторялось.

Мы внимательно изучили этот вопрос и собрали по нему максимальную информацию.

Определение ошибки и официальные рекомендации

Перевод на русский язык фразы Primary Master Hard Disk Error означает следующее: ошибка основного главного жесткого диска.

То есть, компьютер пытается запуститься с винчестера, который определяется как основной, и где находится операционная система, но этого не происходит.

На официальных страничках различных производителей жестких дисков для ПК строятся только предположения:

• Возможно, винчестер поврежден;
• Возможно, отошел шлейф, подсоединяющий жесткий диск к материнке;
• Возможно, сам шлейф находится в неисправном состоянии.

То есть, предлагается следующее:

• Открыть корпус и убедиться в нормальном подключении накопителя к материнке;
• По возможности, заменить шлейф на гарантированно рабочий. Временно снять с другого компа, переставить от DVD-ROM, купить, благо стоит он недорого;
• Если причина не в шлейфе, то, как это не прискорбно, придется менять винчестер – программы восстановления не помогут.

Такое небольшое сообщение, а сулит такие серьезные неприятности. Что же по этому поводу думают обычные пользователи? Мы решили узнать, что советовали людям, которые столкнулись с аналогичной проблемой.

Рекомендации от простых пользователей

Итак, существует достаточно много людей, которые сталкивались с ошибкой Primary Master Hard Disk Error. И они обращались за помощью на различных специализированных форумах. Что им советовали? Давайте узнаем:

Ситуация №1

Купил примерно месяц назад винт Seagate 500 Гб Sata-II. Новый. Брал удаленно, поэтому на гарантию сдать не могу. Сначала все работало нормально. Но в один прекрасный день комп завис. Абсолютно перестал реагировать на какие-то мои действия. Пришлось выключать принудительно.

После включения на экране – эта ошибка. Пробовал прогнать винчестер через спецпрограммы. Например – через Victoria. Но они его нормально не видят и, соответственно, не хотят ничего делать.

Что посоветовали:

Попробовать обратиться к специалистам, которые могут попытаться исправить ситуацию с помощью специального софта и оборудования. Но стоит это дорого. Поэтому, если винт новый и еще не заполнен важной информацией, выгоднее будет просто купить новый. И желательно в магазине, с которого можно легко потребовать гарантийные обязательства и их выполнение.

Ситуация №2

Перед возникновением этой ошибки несколько раз сталкивался с так называемым синим экраном. Но после перезагрузки все было нормально. Пока не получил вот это вот. Сам винчестер разбит на несколько разделов и очень хотелось бы сохранить данные с дополнительного. Интересно, что БИОС его прекрасно определяет, но загружаться с винта не хочет

Что советовали:

Если используется два жестких диска, попробовать их переставить местами. Дальше – убедиться в актуальности версии прошивки BIOS. Если она старая – найти и поставить новую – часто это решает проблему.

Если есть второй гарантированно рабочий компьютер, снять проблемный винчестер, установить его дополнительным. После загрузки системы попытаться зайти на этот диск. Если получится, по крайней мере можно будет перекачать важные данные и сохранить их. Если нет – нести специалистам. Они за пару тысяч рублей достанут все необходимое. Ну и надо будет задуматься о новом винте, если он не определяется даже дополнительным.

Ситуация №3

Primary Master Hard Disk Error возникает после так называемого длительного простоя. То есть, например, когда включаю его с утра. Потом, после танцев с бубнами, включается. Если делаю перезагрузку – все нормально.

Что советовали пользователи:

Естественно, проверить изначально шлейф. Убедиться, что причиной не является неисправность блока питания и оперативной памяти. Проверить перемычки – один должны соответствовать назначению винчестера. То есть, для основного стоять как основные, а не дополнительными.

Также спрашивали про возможное обновление БИОСа с какого-то «левого источника». Если это так, то советовали найти официальную прошивку и установить именно ее.

Ситуация №4

После появления сообщения вообще не смог зайти в систему. И в БИОС тоже. Психанул. Форматнул винт, установил новую Винду. Система запускается в первый раз. Все работает прекрасно. Ничего не подвисает. Но только делаю первую перезагрузку, как тут же выскакивает эта ошибка. И все. Опять ставлю новую систему. Все повторяется.

Советы:

Попытаться зайти в БИОС и выставить в нем оптимальным тип загрузки (что проблематично, учитывая, что пользователь просто не может зайти в меню BIOS, судя по его сообщению).

Найти, создать и использовать другой загрузочный диск. Возможно, что используемый пакет каким-то образом поврежден.

Ситуация №5

Абсолютно ничего не предвещало подобного. Занимался выгрузкой достаточно крупного архива. После завершения операции словил «синий экран». Перезагружаюсь. На экране это самое сообщение. Программы диск не видят или обнаруживают как-то неправильно. То есть, даже не начинают лечение. Ладно, винт загнулся. Но хотелось бы сохранить важную для себя инфу.

Данные советы:

Попробовать установить винчестер вторым на другом компьютере. Загрузить специальный софт и с помощью него извлечь требуемые данные. Если таким образом жесткий диск будет виден, то его можно пытаться восстанавливать. Или проверить шлейф на старом. Если нет, то придется приобретать новый – это гарантированно. Скорее всего использовался уже старенький винчестер, который просто не выдержал испытания выгрузки «тяжелого» архива.

Hard disk error 3F1 is a problem that mainly happens on HP laptops. If you encounter this error, you will be unable to boot the system and access the desktop. Don’t worry. In this post from the MiniTool Partition Wizard website, you can find some solutions to this problem.

What is hard disk error 3F1? What will happen when you encounter 3F1? Let’s start with a post from the forum:

Hi guys, I have this odd error that appears at bootup. “Hard Disk Error 3F1. Press F2 for system diagnostics.” Now when I do diagnostics, I get no errors, everything passes. Plus if I just f2 and then escape, the system goes on to boot with no problem.http://forum.notebookreview.com/

As you can see, hard disk error 3F1 usually happens on startup with a blue or black screen. It mainly appears on HP laptops and desktops. This error always comes with the following message:

Hard Disk Error

Please run the Hard Disk Test in System Diagnostics

Hard Disk 1 (3F1)

F2 System Diagnostics

In some cases, the error just disappears after a simple restart. In other cases, the odd error appears again and again, which prevents the computer from booting.

Some users also encounter this problem suddenly while the computer is on. They first receive a blue screen of death with the error code “CRITICAL PROCESS DIED”. Then they restart the computer and the hard disk error 3F1 appears.

Why does the hard disk 1 (3F1) error happen? There are various reasons, such as improper BIOS settings, hard drive failure, etc. Don’t worry. If you are bothered by this issue, you can try the following fixes one by one to solve it.

Fix 1: Power Reset Your HP Laptop

If you get HP hard disk error 3F1 on a laptop, you can try performing a power reset to solve the problem. In this way, you can clear information from the laptop’s memory without deleting personal data. Here are the detailed steps.

Step 1: Turn off your laptop.

Step 2: Disconnect the power cord and any other peripheral devices.

Step 3: Remove the battery. Then press and hold the power button for at least 15 seconds to drain the capacitors.

Step 4: Insert the battery and connect the power cord. Please don’t connect other peripheral devices now.

Step 5: Turn on the laptop and check if it works properly.

If your laptop still runs into hard disk error 3F1, you need to move on to the next solution.

Fix 2: Reset BIOS Settings

BIOS refers to Basic Input/Output System, the firmware preinstalled on a computer’s board. It is used to initialize hardware during the booting process. It also provides runtime services for operating systems and programs. BIOS is the first software to run when the computer is turned on. Therefore, if the BIOS settings are improper, the computer might run into a problem like hard disk error 3F1.

To solve the problem in this case, you can try resetting BIOS settings. You won’t lose any personal data by resetting BIOS settings. It just restores the BIOS settings to default.

Here is how to reset BIOS settings on HP computers.

Generally, there are three ways to reset BIOS settings:

1. Reset BIOS settings from the BIOS or UEFI
2. Reset BIOS settings by reinstalling or replacing the CMOS
3. Reset BIOS settings by clearing the jumper on the motherboard.

The last two methods might be too complicated to operate for most common users. Therefore, I’d like to introduce how to reset BIOS settings from the BIOS or UEFI menu. It is easier and you can follow the steps below for operation.

Step 1: Turn off your HP computer and wait for about 10 seconds.

Step 2: Turn on your computer. When you see the HP logo, press F10 quickly to enter BIOS settings.

Step 3: Under the Main tab, select the Restore Defaults option with the up and down arrow keys.

Step 4: Select Yes to confirm the operation. Then select Save Changes and Exit.

After that, you just need to wait patiently until the process is finished. Your computer will restart during the process. If HP disk error 3F1 appears again, keep trying the next method.

Fix 3: Check for Hard Drive Issues

In addition to improper BIOS settings, hard drive issues could also lead to HP hard disk error 3F1. How to fix hard disk error 3F1 in this case? You can boot your computer into Safe Mode with Networking and run hard drive error-checking tools.

Boot into Safe Mode with Networking

If you can’t access the desktop due to hard disk 1 (3F1), you can try booting the computer into Safe Mode with Networking by following the steps below.

Step 1: Shut down your computer. Then turn it on. Once you see the HP logo, turn off your computer. Repeat the process three times.

Step 2: When you turn on your computer for the fourth time, you will enter Windows Recovery Environment. Go to Troubleshoot > Advanced options > Startup Settings > Restart.

Step 3: Press the F5 key to select the Enable Safe Mode with Networking option.

Run Disk Error Checking Tool in Windows

In Safe Mode, you can check for hard drive issues with built-in Windows tools. You just need to:

Step 1: Press Win + E to open File Explorer. Then click This PC.

Step 2: Right-click a logical drive on your computer and select Properties.

Step 3: In the pop-up window, switch to the Tools tab. Then click the Check button under the Error checking section. Follow the on-screen instructions to finish the process.

Step 4: Repeat the operation to check and repair other logical drives.

Run CHKDSK in Command Prompt

If the error checking tool can’t find any problems, you should run the CHKDSK command in Command Prompt to check and repair your hard drive.

CHKDSK is a built-in utility in Windows operating systems that can check the file system and file system metadata of a volume for logical and physical errors. To check and fix hard drive errors, it needs to be used with certain parameters. Let’s see how to use this tool.

Step 1: Press Win + R to invoke the Run window. Then input cmd in the box and click OK to open Command Prompt.

Step 2: In Command Prompt, type the command chkdsk d: /f /r and press Enter.

• d: refers to the drive letter of a logical drive.
• /f: fixes errors on the disk.
• /r: locates bad sectors and tries to recover readable information.

Step 3: When the error checking process is finished, use the same command and replace the drive letter to check other logical drives.

After checking and repairing hard drive errors, you can exit Command Prompt and restart your computer. Then check whether the hard disk error 3F1 has been solved.

Fix 4: Run HP PC Hardware Diagnostic UEFI

HP PC hardware Diagnostics for Windows is a tool preinstalled in HP computers. It can be used to determine if there is something wrong with the hardware of an HP computer. It has an HP PC Hardware Diagnostics UEFI feature that you can use to check for hard drive issues when you encounter hard disk error 3F1. Follow the steps below to access this tool.

Step 1: Turn off your computer if it is on. Then turn it on and press the ESC key immediately about 5 times until a menu shows up.

Step 2: Press the F2 key to enter HP PC Hardware Diagnostic UEFI. Then select your language. In the Main Menu of HP PC Hardware Diagnostic UEFI, select Component Tests.

Step 3: Select the Storage category to test your hard drive. Then choose Quick Test.

Step 4: On the next page, select the Run once button. Then wait patiently and follow the on-screen instructions to complete. Please note that if any issues are found, you need to click the Troubleshoot button to solve them.

You can visit the official website of HP to know more detailed information about HP PC Hardware Diagnostics for Windows.

After hard-drive testing, you can also run a System Test with this tool if you need it. Then you can restart your computer and check if it helps to fix hard disk error 3F1.

Fix 5: Reconnect Your Hard Drive or Test It on Another PC

You might also encounter hard disk 1 (3F1) when the connection between your laptop and the hard drive. It could happen if your laptop was hit or fall on the ground accidentally. To fix the problem, you need to make sure the hard drive is installed properly.

Just shut down your computer, and disconnect the power cables as well as other peripheral devices such as the keyboard, mouse, etc. Then uninstall the battery, remove the case, and then disconnect the hard drive.

After that, reinstall the hard drive and put everything back, and turn on your laptop. You can also install the hard drive on another computer to test the hard drive.

For more details, you can refer to our previous post: 7 Steps: How to Remove Hard Drive from Laptop.

If the problem still appears, go to the final solution.

Fix 6: Recover Data and Reinstall the Operating System

If the hard disk error 3F1 appears anyway, you might need to format the hard drive on your HP computer and reinstall the operating system. You can also replace the old hard drive with a new one, which is a recommended and better way since the old one is corrupted.

However, you need to recover your data and save it to an external hard drive before that.

As for the data recovery tool, I recommend MiniTool Partition Wizard, a professional and reliable disk manager and data recovery utility.

It can help you recover lost data due to various reasons, such as hard drive corruption, operating system crash, virus attack, deleted or formatted partition, etc.

Here is how to use this tool.

Step 1: Download, install, and launch MiniTool Partition Wizard on another computer.

Buy Now

Step 2: Create a bootable USB drive with Bootable Media Builder via a USB drive. Then connect an external hard drive that is large enough to hold the recovered data to your HP laptop and boot the laptop with this USB drive.

Step 3: On the main interface of MiniTool Partition Wizard, click the Data Recovery feature. Then double-click a logical drive to scan.

Step 4: Once the scanning process is finished, check the files you want to recover and click the Save button.

Step 5: In the pop-up window, select a location on your external hard drive to store your files.

After recovering your data, you can reinstall the operating system or replace the old hard drive without any worries. And the following posts might help:

• Detailed Steps and Instructions to Reinstall Windows 10
• How to Upgrade Laptop from HDD to SSD Without Reinstalling OS

How to repair hard disk error 3F1? This post can help.Click to Tweet

Bottom Line

How to fix hard disk error 3F1? You can try the above fixes one by one. You can share your ideas with us in the following comment zone. And for any problems with MiniTool Partition Wizard, you can contact our support team via [email protected].

Hard disk error 3F1 is a problem that mainly happens on HP laptops. If you encounter this error, you will be unable to boot the system and access the desktop. Don’t worry. In this post from the MiniTool Partition Wizard website, you can find some solutions to this problem.

What is hard disk error 3F1? What will happen when you encounter 3F1? Let’s start with a post from the forum:

Hi guys, I have this odd error that appears at bootup. “Hard Disk Error 3F1. Press F2 for system diagnostics.” Now when I do diagnostics, I get no errors, everything passes. Plus if I just f2 and then escape, the system goes on to boot with no problem.http://forum.notebookreview.com/

As you can see, hard disk error 3F1 usually happens on startup with a blue or black screen. It mainly appears on HP laptops and desktops. This error always comes with the following message:

Hard Disk Error

Please run the Hard Disk Test in System Diagnostics

Hard Disk 1 (3F1)

F2 System Diagnostics

In some cases, the error just disappears after a simple restart. In other cases, the odd error appears again and again, which prevents the computer from booting.

Some users also encounter this problem suddenly while the computer is on. They first receive a blue screen of death with the error code “CRITICAL PROCESS DIED”. Then they restart the computer and the hard disk error 3F1 appears.

Why does the hard disk 1 (3F1) error happen? There are various reasons, such as improper BIOS settings, hard drive failure, etc. Don’t worry. If you are bothered by this issue, you can try the following fixes one by one to solve it.

Fix 1: Power Reset Your HP Laptop

If you get HP hard disk error 3F1 on a laptop, you can try performing a power reset to solve the problem. In this way, you can clear information from the laptop’s memory without deleting personal data. Here are the detailed steps.

Step 1: Turn off your laptop.

Step 2: Disconnect the power cord and any other peripheral devices.

Step 3: Remove the battery. Then press and hold the power button for at least 15 seconds to drain the capacitors.

Step 4: Insert the battery and connect the power cord. Please don’t connect other peripheral devices now.

Step 5: Turn on the laptop and check if it works properly.

If your laptop still runs into hard disk error 3F1, you need to move on to the next solution.

Fix 2: Reset BIOS Settings

BIOS refers to Basic Input/Output System, the firmware preinstalled on a computer’s board. It is used to initialize hardware during the booting process. It also provides runtime services for operating systems and programs. BIOS is the first software to run when the computer is turned on. Therefore, if the BIOS settings are improper, the computer might run into a problem like hard disk error 3F1.

To solve the problem in this case, you can try resetting BIOS settings. You won’t lose any personal data by resetting BIOS settings. It just restores the BIOS settings to default.

Here is how to reset BIOS settings on HP computers.

Generally, there are three ways to reset BIOS settings:

1. Reset BIOS settings from the BIOS or UEFI
2. Reset BIOS settings by reinstalling or replacing the CMOS
3. Reset BIOS settings by clearing the jumper on the motherboard.

The last two methods might be too complicated to operate for most common users. Therefore, I’d like to introduce how to reset BIOS settings from the BIOS or UEFI menu. It is easier and you can follow the steps below for operation.

Step 1: Turn off your HP computer and wait for about 10 seconds.

Step 2: Turn on your computer. When you see the HP logo, press F10 quickly to enter BIOS settings.

Step 3: Under the Main tab, select the Restore Defaults option with the up and down arrow keys.

Step 4: Select Yes to confirm the operation. Then select Save Changes and Exit.

After that, you just need to wait patiently until the process is finished. Your computer will restart during the process. If HP disk error 3F1 appears again, keep trying the next method.

Fix 3: Check for Hard Drive Issues

In addition to improper BIOS settings, hard drive issues could also lead to HP hard disk error 3F1. How to fix hard disk error 3F1 in this case? You can boot your computer into Safe Mode with Networking and run hard drive error-checking tools.

Boot into Safe Mode with Networking

If you can’t access the desktop due to hard disk 1 (3F1), you can try booting the computer into Safe Mode with Networking by following the steps below.

Step 1: Shut down your computer. Then turn it on. Once you see the HP logo, turn off your computer. Repeat the process three times.

Step 2: When you turn on your computer for the fourth time, you will enter Windows Recovery Environment. Go to Troubleshoot > Advanced options > Startup Settings > Restart.

Step 3: Press the F5 key to select the Enable Safe Mode with Networking option.

Run Disk Error Checking Tool in Windows

In Safe Mode, you can check for hard drive issues with built-in Windows tools. You just need to:

Step 1: Press Win + E to open File Explorer. Then click This PC.

Step 2: Right-click a logical drive on your computer and select Properties.

Step 3: In the pop-up window, switch to the Tools tab. Then click the Check button under the Error checking section. Follow the on-screen instructions to finish the process.

Step 4: Repeat the operation to check and repair other logical drives.

Run CHKDSK in Command Prompt

If the error checking tool can’t find any problems, you should run the CHKDSK command in Command Prompt to check and repair your hard drive.

CHKDSK is a built-in utility in Windows operating systems that can check the file system and file system metadata of a volume for logical and physical errors. To check and fix hard drive errors, it needs to be used with certain parameters. Let’s see how to use this tool.

Step 1: Press Win + R to invoke the Run window. Then input cmd in the box and click OK to open Command Prompt.

Step 2: In Command Prompt, type the command chkdsk d: /f /r and press Enter.

• d: refers to the drive letter of a logical drive.
• /f: fixes errors on the disk.
• /r: locates bad sectors and tries to recover readable information.

Step 3: When the error checking process is finished, use the same command and replace the drive letter to check other logical drives.

After checking and repairing hard drive errors, you can exit Command Prompt and restart your computer. Then check whether the hard disk error 3F1 has been solved.

Fix 4: Run HP PC Hardware Diagnostic UEFI

HP PC hardware Diagnostics for Windows is a tool preinstalled in HP computers. It can be used to determine if there is something wrong with the hardware of an HP computer. It has an HP PC Hardware Diagnostics UEFI feature that you can use to check for hard drive issues when you encounter hard disk error 3F1. Follow the steps below to access this tool.

Step 1: Turn off your computer if it is on. Then turn it on and press the ESC key immediately about 5 times until a menu shows up.

Step 2: Press the F2 key to enter HP PC Hardware Diagnostic UEFI. Then select your language. In the Main Menu of HP PC Hardware Diagnostic UEFI, select Component Tests.

Step 3: Select the Storage category to test your hard drive. Then choose Quick Test.

Step 4: On the next page, select the Run once button. Then wait patiently and follow the on-screen instructions to complete. Please note that if any issues are found, you need to click the Troubleshoot button to solve them.

You can visit the official website of HP to know more detailed information about HP PC Hardware Diagnostics for Windows.

After hard-drive testing, you can also run a System Test with this tool if you need it. Then you can restart your computer and check if it helps to fix hard disk error 3F1.

Fix 5: Reconnect Your Hard Drive or Test It on Another PC

You might also encounter hard disk 1 (3F1) when the connection between your laptop and the hard drive. It could happen if your laptop was hit or fall on the ground accidentally. To fix the problem, you need to make sure the hard drive is installed properly.

Just shut down your computer, and disconnect the power cables as well as other peripheral devices such as the keyboard, mouse, etc. Then uninstall the battery, remove the case, and then disconnect the hard drive.

After that, reinstall the hard drive and put everything back, and turn on your laptop. You can also install the hard drive on another computer to test the hard drive.

For more details, you can refer to our previous post: 7 Steps: How to Remove Hard Drive from Laptop.

If the problem still appears, go to the final solution.

Fix 6: Recover Data and Reinstall the Operating System

If the hard disk error 3F1 appears anyway, you might need to format the hard drive on your HP computer and reinstall the operating system. You can also replace the old hard drive with a new one, which is a recommended and better way since the old one is corrupted.

However, you need to recover your data and save it to an external hard drive before that.

As for the data recovery tool, I recommend MiniTool Partition Wizard, a professional and reliable disk manager and data recovery utility.

It can help you recover lost data due to various reasons, such as hard drive corruption, operating system crash, virus attack, deleted or formatted partition, etc.

Here is how to use this tool.

Step 1: Download, install, and launch MiniTool Partition Wizard on another computer.

Buy Now

Step 2: Create a bootable USB drive with Bootable Media Builder via a USB drive. Then connect an external hard drive that is large enough to hold the recovered data to your HP laptop and boot the laptop with this USB drive.

Step 3: On the main interface of MiniTool Partition Wizard, click the Data Recovery feature. Then double-click a logical drive to scan.

Step 4: Once the scanning process is finished, check the files you want to recover and click the Save button.

Step 5: In the pop-up window, select a location on your external hard drive to store your files.

After recovering your data, you can reinstall the operating system or replace the old hard drive without any worries. And the following posts might help:

• Detailed Steps and Instructions to Reinstall Windows 10
• How to Upgrade Laptop from HDD to SSD Without Reinstalling OS

How to repair hard disk error 3F1? This post can help.Click to Tweet

Bottom Line

How to fix hard disk error 3F1? You can try the above fixes one by one. You can share your ideas with us in the following comment zone. And for any problems with MiniTool Partition Wizard, you can contact our support team via [email protected].

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