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02-20-2013
12:19 PM
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My HP office jet 6500 suddenly decided not to print and gives me the following message:
«error-general printer error( 0x61011 bed ) Refer to printer documentation» I have no idea what this means and do not know how to fix it. Anyone out there can help me? Puleeese????
1 ACCEPTED SOLUTION
Shane_R
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02-21-2013
12:26 PM
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Typically the 0x6********* errors point to a carriage jam on the printer. I’ll need to know the exact model of the 6500 series of printer that you have to point you to the right steps to clear up this problem. Do you have the E709a, E709n, E710a, or E710n model of the 6500 series?
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Shane_R
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02-21-2013
12:26 PM
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Typically the 0x6********* errors point to a carriage jam on the printer. I’ll need to know the exact model of the 6500 series of printer that you have to point you to the right steps to clear up this problem. Do you have the E709a, E709n, E710a, or E710n model of the 6500 series?
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02-21-2013
05:22 PM
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Thank you but decided to buy a Epsom printer not as good but it will do.
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03-24-2013
02:04 PM
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I have the estn c510 series i get the error message gen print error 0x61011 bed. when I try to print the printing makes a loud clicking noise and gives me this print error message
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05-13-2013
02:07 PM
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i have a E709n with the above printer error. I tried removing the cartridges and unplugging etc as per the troubleshooting information on the website — error message still comes up.
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Kyle_W
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05-13-2013
06:50 PM
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I would recommend a partial or semi-full reset on the printer. However I cannot post these steps in the forum as it is against HP policy.
If you would like, I could private message you the steps or you could private message me and I will send them to you.
Best of luck,
Kyle
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05-14-2013
08:28 AM
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yes please -tell me how to private message you. thank you so much
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05-14-2013
08:30 AM
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i found it — im messaging now
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Kyle_W
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05-20-2013
01:42 PM
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I just sent you the steps SandiWhiteman, I hope they help!
Best of luck,
Kyle
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06-10-2013
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02-20-2013
12:19 PM
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My HP office jet 6500 suddenly decided not to print and gives me the following message:
«error-general printer error( 0x61011 bed ) Refer to printer documentation» I have no idea what this means and do not know how to fix it. Anyone out there can help me? Puleeese????
1 ACCEPTED SOLUTION
Shane_R
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02-21-2013
12:26 PM
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Typically the 0x6********* errors point to a carriage jam on the printer. I’ll need to know the exact model of the 6500 series of printer that you have to point you to the right steps to clear up this problem. Do you have the E709a, E709n, E710a, or E710n model of the 6500 series?
Was this reply helpful?
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50 REPLIES 50
Shane_R
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02-21-2013
12:26 PM
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Typically the 0x6********* errors point to a carriage jam on the printer. I’ll need to know the exact model of the 6500 series of printer that you have to point you to the right steps to clear up this problem. Do you have the E709a, E709n, E710a, or E710n model of the 6500 series?
Was this reply helpful?
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02-21-2013
05:22 PM
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Thank you but decided to buy a Epsom printer not as good but it will do.
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03-24-2013
02:04 PM
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I have the estn c510 series i get the error message gen print error 0x61011 bed. when I try to print the printing makes a loud clicking noise and gives me this print error message
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05-13-2013
02:07 PM
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i have a E709n with the above printer error. I tried removing the cartridges and unplugging etc as per the troubleshooting information on the website — error message still comes up.
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Kyle_W
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05-13-2013
06:50 PM
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I would recommend a partial or semi-full reset on the printer. However I cannot post these steps in the forum as it is against HP policy.
If you would like, I could private message you the steps or you could private message me and I will send them to you.
Best of luck,
Kyle
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05-14-2013
08:28 AM
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yes please -tell me how to private message you. thank you so much
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05-14-2013
08:30 AM
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i found it — im messaging now
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Kyle_W
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05-20-2013
01:42 PM
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I just sent you the steps SandiWhiteman, I hope they help!
Best of luck,
Kyle
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EN531
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06-10-2013
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06-10-2013
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Hi @Tina131,
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.
As I understand you are getting a ‘0x’ error message on your HP OfficeJet 6500 printer. Don’t worry as I have a few steps to help you get through this concern,
To provide you with an accurate solution, I’ll need a few more details:
Do you get this error message on the printer screen or on the computer screen?
Did you make any changes on the printer before the issue started?
Have you tried to move the carriage manually and check if it moves freely or not?
Have you performed a Hard reset on the printer?
In the meantime, let’s try these steps here:
Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Try to manually move the roller and check if it moves freely.
If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.
For more details, please follow the steps suggested in the support document for — HP Printers — ‘Ink System Failure’ or ‘0x …’ Error Code Displays
If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to «Still need help? Complete the form to select your contact options»
Step 4. Scroll down and click: HP contact options — click on Get phone numberCase number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon below,
Followed by clicking on «Accept as solution» from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Regards,
Jeet_Singh
I am an HP Employee
Hi @Tina131,
Thank you for showing your interest in HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.
As I understand you are getting a ‘0x’ error message on your HP OfficeJet 6500 printer. Don’t worry as I have a few steps to help you get through this concern,
To provide you with an accurate solution, I’ll need a few more details:
Do you get this error message on the printer screen or on the computer screen?
Did you make any changes on the printer before the issue started?
Have you tried to move the carriage manually and check if it moves freely or not?
Have you performed a Hard reset on the printer?
In the meantime, let’s try these steps here:
Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
Try to manually move the roller and check if it moves freely.
If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to check for the latest firmware update if available for your printer, using this website.
For more details, please follow the steps suggested in the support document for — HP Printers — ‘Ink System Failure’ or ‘0x …’ Error Code Displays
If the issue persists, I would suggest this could be a printer hardware. I would recommend you contact our HP phone support for available service related options. If your product is out of warranty, please choose paid options to get the tech support number.
Please use the following link to create yourself a case number, then call and it may help speed up the call process:
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to «Still need help? Complete the form to select your contact options»
Step 4. Scroll down and click: HP contact options — click on Get phone numberCase number and phone number appear.
They will be happy to assist you immediately.
Keep me posted for any other assistance,
If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the ‘Thumbs Up’ icon below,
Followed by clicking on «Accept as solution» from the drop-down menu on the upper right corner,
Thank you for posting in the HP Support Forum. Have a great day!
Regards,
Jeet_Singh
I am an HP Employee
Модераторы: KOT, Женька 116
всем доброго времени суток! принесли аппарат hp 7500a(впервые разбираю такой аппарат,+ очень мало опыта с A3 форматом) с ошибкой- «Общая ошибка принтера 0x61011beb». Я покопался в просторах инета и наткнулся на один пост
http://www.complace.ru/remont-printerov … jet-7500a/
и по нему разобрал аппарат, вся посадочная площадка было чень грязной,дощел до площадки и снял как показывается в ссылке. помыл и в обратном порядке-вставляю на место площадку,надеваю печатающую головку на место , ну все в обратном порядке как я думаю…Включил аппарат и пишет уже «замятие бумаги устраните замятие и нажмите на ок»…разобрал смотрю датчик который сидит под планкой ПГ не зажат,ни где замятий не вижу…
Пожалуйста подскажи в чем может быть причина? и Пожалуйста кто не посуществу и просто позлорадствовать проходите мимо…ВСЕМ ОГРОМНОЕ СПОСИБО!
Последний раз редактировалось shelho Пн окт 15, 2018 10:13 am, всего редактировалось 2 раз(а).
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shelho
- Заправил картридж
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- Персональный альбом
aresson » Сб окт 13, 2018 9:18 am
По вашей ссылке, пункт 3, в фотке слева лежит мятниковый механизм, не сломана ли в нём шестерня, если нет, то правильно ли он стоит на месте.
И ещё нюанс, перед включением парковка должна быть выдвинута вперёд и каретка с головкой должна стоять на ней. В противном случая принтер не понимает чё ему делать и валится в ошибку.
Кенону и эпсону, к примеру, пофигу где чего находится, они сами всё подкатывают, как надо и рабюотают. Хьюлет так не умеет)
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aresson
- Чернокнижник
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- Персональный альбом
shelho » Пн окт 15, 2018 11:18 am
маятниковый механиз целый, шестерни в нем целые
щас это проверю » перед включением парковка должна быть выдвинута вперёд и каретка с головкой должна стоять на ней.»
маятниковый механизм вставляю свое место,он целый,шестеренки внутри целые, маятник со штыра на который его насаживает не соскакивает
aresson писал(а):По вашей ссылке, пункт 3, в фотке слева лежит мятниковый механизм, не сломана ли в нём шестерня, если нет, то правильно ли он стоит на месте.
И ещё нюанс, перед включением парковка должна быть выдвинута вперёд и каретка с головкой должна стоять на ней.
Щас коретку здивнул в вперед и коретку посадил на место…собрал…включил… та же проблема пишет «устранить замятие»
- Вложения
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shelho
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oldman_lbt » Пн окт 15, 2018 1:13 pm
для многих HP есть шанс попасть в ложное срабатывание с ошибкой «замятие». Причин масса:
— проблемы с насосом отсоса чернил(чаще с черным)
— проблема с загрязнением энкодеров (лента и диск)
— помехи при движении каретки в принтере (в том числе из-за двигателя)
по сути — пока все не перепробуете, можете и не найти виновника.
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oldman_lbt
- ой, всё…
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- Персональный альбом
shelho » Пн окт 15, 2018 5:55 pm
Лента было очень грязной(да и как весь аппарат)…ленту почистил,диск тоже почистил(использую стеклоочиститель)
а ПГ при включении аппарата при замятии должна хоть как двигаться? ни кто не вкурсе?…
oldman_lbt писал(а):для многих HP есть шанс попасть в ложное срабатывание с ошибкой «замятие». Причин масса:
— проблемы с насосом отсоса чернил(чаще с черным)
— проблема с загрязнением энкодеров (лента и диск)
— помехи при движении каретки в принтере (в том числе из-за двигателя)по сути — пока все не перепробуете, можете и не найти виновника.
а как можно бы проверить насос отсоса чернил?
Лента было очень грязной(да и как весь аппарат)…ленту почистил,диск тоже почистил(использую стеклоочиститель)
каретка вообще не двигается
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shelho
- Заправил картридж
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- Персональный альбом
shelho » Пн окт 15, 2018 7:54 pm
oldman_lbt писал(а):каретка хотя бы дергаться должна. двигатель надо проверить — при включенном аппарате мультиметром.
если есть где — взять рабочий подкинуть.
матор ненайду ( завтра уже мультиметром проверю…
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shelho
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aresson » Пн окт 15, 2018 11:23 pm
shelho-95 писал(а):ленту почистил,диск тоже почистил(использую стеклоочиститель)
а на ленте после чистки остались метки? А то были прецеденты с хьюлетами 
Ну с другой стороны аппарат в таком случае просто бьётся головой в стену, а не сразу впадает в ошибку
xCooLx писал(а):Ленту энкодерную хоть в прорезь установил когда собирал?
вот кстати да, там же оптопара в которую лента энкодера нужно заправить
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aresson
- Чернокнижник
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- Персональный альбом
shelho » Вт окт 16, 2018 9:45 am
xCooLx писал(а):Ленту энкодерную хоть в прорезь установил когда собирал? )
а вот этого я не знаю))энкодерную ленту я после как прочистил нечего не делал и в какой прорезь не устанавливал(когда чистил ленту я его не снимая просто протер с двумя пальцами взял и протирал) не знаю как это на самом деле делается но я обычно так делал всегда
а этот прорез как его обноружить?
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shelho
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Product: HP 6500A
Operating System: macOS 10.12 Sierra
My printer HP 6500A does not work anymore. It gives me the following ERROR CODE: 0x61011bed
What can I do?
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1 REPLY 1
12-28-2020
09:47 AM
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Mon imprimante HP 6600 ne fonctionne plus. Il me donne le code d’erreur suivant: 0x61011bed
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HP printers are widely recognized as the most advanced and reliable printers. They are known for their superior quality, resilience, and durability. For this reason, users across the world use HP printers for varied printing purposes. However, technical nags and errors are not new to any device. While HP printers run incredibly well, there are times when users come across certain glitches that require guidance and expert support. Amongst the most common errors, you may face an error code “0x61011bed”. So, what is this error and how to fix HP Printer Error 0x61011bed on your computer or laptop screen, without wasting your valuable time and money?
This article attempts to highlight some proven ways to easily identify and resolve 0x61011bed Printer Error. By following the below guided instructions, you may be able to overcome this glitch in a fraction of minutes!
Causes 0X61011BED Error Message HP Printer
What are the common causes of 0x61011bed HP Printer Error?
When a user plugs into HP printer, he/she may encounter a common printing error 0x61011bed, which typically connotes to documentation error message displayed on their computer screen. The pop-up of this error on your screen is associated with an issue with your printer head. Some of the common reasons for this error are:
- System crash
- Program crash
- Unable to print the document
If you encounter this error, check for below symptoms to get an appropriate resolution:
- HP Printer Error Code 0x61011bed continuously popping-up on your computer screen
- User may receive a Syntax error
- User may see 0x61011bed Error popping-up on the page
One can reach to Printer Error tech support helpline to get appropriate assistance for their HP printers. Alternatively, you may choose to follow the below guidelines to get a quick solution in lesser viable time.
Troubleshooting Steps HP Printer Error 0X61011BED
How to Solve HP Printer Error 0x61011bed?
Below is a list of steps which users can follow to troubleshoot 0x61011bed error code and resume their printing job.
Step I: Reset Your HP Printer
If you are following this approach to deal with HP Printer Error 0x61011bed, here’s the list of steps to follow:
- Remove the connected printer power cables from your nearby wall outlet, without turning-off the printer.
- As the printer turns off, wait for a minute until it reaches an idle state
- Plug back all the power cords into your HP printer and turn on the device
- Push the printer’s power button to turn it on (if it doesn’t turn-on automatically)
- Lastly, check if the error if it still pops-up on your machine
If this doesn’t resolve the problem, move to next step!
Step II: Paper Reload
In this step, check if you’d need to reload paper into the machine. You may pursue below instructions:
- No matter what you try, it is important to firstly check if there are any damaged papers in your printer, and if so, replace them with the same type and size of papers
- Next, appropriately check and align all the paper edges
- Make sure you are not placing more than 20 sheets in a stack so that the machine does not get congested with papers
- As you carefully push the paper stack into the printer, check if you still get 0x61011bed printer error.
If so, proceed to the next step!
Step III: Paper Settings
It is imperative to check the paper settings to confirm if the HP print driver is compatible with the paper settings. Follow below steps for this:
- Open your printing document and click on “File” icon to select an appropriate print option
- Go to “Properties”, you will be prompted to “Product Properties” dialog box
- Next, click on “Paper Quality” option and select the paper type and size from your menu bar
- Click “OK” to print the document
In case HP Printer Error 0x61011bed persists to pop up, move to the last step (as indicated below).
Step IV: Cleaning HP Printer Rollers
- Turn off your printer off by unplugging all the power cords.
- Clean the rubber rollers of your printer by opening the access door of your device. This can be done by using a soft cloth. Also, clean paper rollers inside the input tray.
- As you carefully close the access door, plug power cords of your printer back in place.
- Click on the print command and check for the error.
If the above steps are unable to fix HP Printer Error 0x61011bed, get in touch with a reliable team of HP Printer Support provider to get an instant resolution!
Scope of Service
- Complete assistance for all HP products (including HP Laptops, desktops, Scanners, Tablets, and Printers)
- Online Printer Technical Support to diagnose and fix HP Printer Errors
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- Anytime, anywhere technical helpdesk availability to fix HP printer errors
So, if you are seeking high-end technical support for your HP printer – just call Printer Error experts at toll-free number 
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Fix HP Printer General Error 0x61011bed
Fix HP Printer General Error 0x61011bed- Printers are the most useful device in offices and for educational institute. These gadgets makes work a lot more easier. Every type of document work totally depends on Printers. In the printer segment HP is the best corporation which manufacture hi-tech featured printers. Sometimes while handling such devices issue occurance is quite common. As most of the users report for General Error 0x61011bed. This error is also known as Carriage Jam issue. To help the users in fixing HP Printer General Error 0x61011bed. We have shared few methods.
For any kind of technical help, always appraoch to the professioanls. For printers, Tech support expert is the best company which give genuine services. As many users encouter with Carriage Jam error to help the users we have shared this article. In this we will share methods to fix HP Printer General Error 0x61011bed.
To get in touch with our executive you can dial our number 800-742-9005. This is our toll-free number and our lines are open 24*7 throughout the year. For more information mail us at support@techsupportexpert.com
Methods to Fix HP Printer General Error 0x61011bed
To solve this technical error in the following section, we will discuss numerous solutions which definitely help you to fix your Carriage jam issues. Most important follow the steps as it is.
Method: 1 Reset the Printer
In this method, We will reset the printer. The steps involved are-
- Firslty, Disconnecting all the cables without turning off the printer.
- Wait for 30 seconds
- Now, plug in the cables and wait for an automatic turn-on
- If the printer denies to turn on then press the power button and check if the Hp Printer General Error 0x61011bed has been resolved or not
Method: 2 Clean the Cartridges
Here are the steps for performing this method:-
- Click on the power button to switch off your printer
- Open the cover
- Take out the cartridges slowly
- Now, Wipe the cartridges with a soft cloth
- Place a paper under the print head
- Clean the print head by using damp cloth
- Dry the print head and cartridges with soft cloth
- After drying push the cartridges back. Insert it
- Restart the printer to see if the error has been resolved or not.
Method: Reload the papers Again
In this method, we will reload the papers again. The steps that are taken are-
- Make sure that you use A4 size sheets which fit to your printer paper tray
- Now, Aligning the stack of papers
- Keeping at least ten papers in the tray and not more than 25 papers
- Inserting paper stack into the printer and starting with the printout.
Method: 4 Clean the Rollers
Here are the steps for this method:-
- Firstly, turn off the printer
- Now detach all the cables
- Afterwars, Open the access doors for managing rollers
- Just Clean all the rubber rollers by clean cloth
- Lastly, Plug in the cables and start with the printing activity
Method 5 Checking Paper Settings
The steps involved are-
- Make sure that the settings for tray and drivers are compatible.
- Opening print document.
- Now, click on the File icon from print options
- Tap on the printer properties
- Afterward, Select the paper quality option and choose appropriate paper size from drop down
- Click on Okay following the same with the print document.
Well, these above methods will definitely help you out to fix HP Printer General Error 0x61011bed. In case if you face any difficulty while performing this method then do not hesitate and direct connect with our executive. We will help you out.
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Our remote services gives you assistance at your place, so that without leaving you can fix your devices errors. Our company has a vision is to maintain the workflow at the global level and providing the best possible solutions to all the technical issues
How to Connect With Us?
Well, our team is very motivated and always available at your service. To avail our tech support dial our toll-free number 800-742-9005. Our lines are open 24*7 throughout the year. With no call-waiting we will answer your call and help you out. In case if you want to write to us then mail us at support@techsupportexpert.com
Our certified experts are here to save your day with our highly secured and safe services. Our services include all possible solutions from installation to unlock all the issues and provide solutions.