This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
06-08-2016
02:36 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Replaced in this order:
1. New Formatter Board
2. Main PCA board
Would replacing the power supply resolve the 08:11 error?
I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
5 REPLIES 5
Mikeg81
2,276
241
113
3,207
Level 10
06-08-2016
05:05 PM
— edited
06-08-2016
05:05 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi,
The Main PCA comes with the PSU.
If it did not, you might got a refurb one and I will not recommend you to use refurb parts is you dont know were it comes from.
08:11 will be fixed by replaced the Formatter, Main PCA and in some cases the front panel.
Best regards
Mike G
I’m an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful?
Yes
No
06-08-2016
07:51 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
The error is a communication problem between the control panel and the formatter.
The error message is generated by the control panel itself.
I verified that on a machine by unplugging the USB cable to the control and powering on the machine and eventually got the error.
It could be the control panel or anything in between the control panel and the formatter.
If my post resolves your issue please click the accepted as solution button under it.
To thank a Tech for a post click the thumbs up button under the post.
You can even click both buttons. . .
Was this reply helpful?
Yes
No
tabcom
Author
96
4
0
3,177
Level 3
06-11-2016
05:23 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Thank you for the control panel suggestion. It may take a couple weeks to get back the the printer, but when I do, I’ll test with an new control panel and report back.
I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
Was this reply helpful?
Yes
No
06-11-2016
08:52 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
One piece of advice if it doesn’t fix it put the original back in before troubleshooting further.
In many of the designjets the control panel will be serialized once it is in a working printer and if you’re trying to put it in a PostScript printer it will only work in the one it is serialized for. By serialized I mean the serial number loaded into the circuitry of the control panel.
If my post resolves your issue please click the accepted as solution button under it.
To thank a Tech for a post click the thumbs up button under the post.
You can even click both buttons. . .
Was this reply helpful?
Yes
No
Greci
11
1
0
3,156
Level 1
06-12-2016
01:16 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
once You should replace one at a time. the formatter is not the problem. your problem is the main board. in the control panel there is a backup of the old serial main board. when the main board, is completely new, this information is recorded from the control panel. I replace an opportunity panel memory by a virgin. and the problem was solved.
Was this reply helpful?
Yes
No
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
06-08-2016
02:36 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Replaced in this order:
1. New Formatter Board
2. Main PCA board
Would replacing the power supply resolve the 08:11 error?
I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
5 REPLIES 5
Mikeg81
2,276
241
113
3,207
Level 10
06-08-2016
05:05 PM
— edited
06-08-2016
05:05 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Hi,
The Main PCA comes with the PSU.
If it did not, you might got a refurb one and I will not recommend you to use refurb parts is you dont know were it comes from.
08:11 will be fixed by replaced the Formatter, Main PCA and in some cases the front panel.
Best regards
Mike G
I’m an HP Inc employee. But my response is not in behalf of HP Inc
Was this reply helpful?
Yes
No
06-08-2016
07:51 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
The error is a communication problem between the control panel and the formatter.
The error message is generated by the control panel itself.
I verified that on a machine by unplugging the USB cable to the control and powering on the machine and eventually got the error.
It could be the control panel or anything in between the control panel and the formatter.
If my post resolves your issue please click the accepted as solution button under it.
To thank a Tech for a post click the thumbs up button under the post.
You can even click both buttons. . .
Was this reply helpful?
Yes
No
tabcom
Author
96
4
0
3,177
Level 3
06-11-2016
05:23 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
Thank you for the control panel suggestion. It may take a couple weeks to get back the the printer, but when I do, I’ll test with an new control panel and report back.
I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my HP Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 20 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
Was this reply helpful?
Yes
No
06-11-2016
08:52 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
One piece of advice if it doesn’t fix it put the original back in before troubleshooting further.
In many of the designjets the control panel will be serialized once it is in a working printer and if you’re trying to put it in a PostScript printer it will only work in the one it is serialized for. By serialized I mean the serial number loaded into the circuitry of the control panel.
If my post resolves your issue please click the accepted as solution button under it.
To thank a Tech for a post click the thumbs up button under the post.
You can even click both buttons. . .
Was this reply helpful?
Yes
No
Greci
11
1
0
3,156
Level 1
06-12-2016
01:16 PM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
once You should replace one at a time. the formatter is not the problem. your problem is the main board. in the control panel there is a backup of the old serial main board. when the main board, is completely new, this information is recorded from the control panel. I replace an opportunity panel memory by a virgin. and the problem was solved.
Was this reply helpful?
Yes
No
This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Модераторы: KOT, Женька 116
Правила форума
ВНИМАНИЕ! НАШ ФОРУМ ПЕРЕЕХАЛ НА НОВЫЙ АДРЕС!
{ TOPIC_LOCKED_SHORT }
Сообщений: 5
• Страница 1 из 1
Serdjo » Ср июн 03, 2015 4:48 am
Здравствуйте.
Проблема с плоттером, неожиданно выдал ощибку 08:11. Вроде как говориться о проблеме с передней панелью, типо необходимо прикрепить повторно переднюю панель ко всем разъёмам. Но нет, не помогает.=((
Так же вроде как это же обозначает ошибка HDD на форматере. Как его проверить, есть ли прошивки на такой случай?
HDD похож как от ноутбука, SATA подключение.
Проблема после перезагрузки не исчезает. После включения зависает на 0% около минуты и выдает ошибку.
Куда ещё в него залезть, сессия, очень нужен.
-
Serdjo
- Подошел к чернилам
-
Вернуться наверх
Александр78 » Ср июн 03, 2015 2:19 pm
Вариантов не много.
Смотреть все шлейфа от платы на морду,сдохла плата на морде(крайне редко),форматтер отмирает (50 на 50),сдох винт(70%)
После чего началось?
И ОНО тебе надо?
-
Александр78
- Засыпщик
-
Вернуться наверх
Serdjo » Ср июн 03, 2015 6:38 pm
Стоял выключенный, пришли клиенты распечатать, включили, а он ошибку 08:11 показывает.
Плоттер нужен, на нем работают, а мне ремонтировать.:(
Как то можно жесткий восттановить или чего нить с ним сделать?
Шлейфы все целые как на вид, так и на прозвон. Все крепко седят на месте. В этот плоттер вообще редко лазил, за 4 года это так сказать первая беда.
Месяцом ранее был заменен привод протяжки бумаги ( 5минут делов). :)))
-
Serdjo
- Подошел к чернилам
-
Вернуться наверх
Serdjo » Вт июн 30, 2015 6:31 am
Если приобрести новый только жесткий диск, там нужна какая либо прошивка или что либо с ним нужно делать? Или просто поставил и всё?
-
Serdjo
- Подошел к чернилам
-
Вернуться наверх
Serdjo » Пн окт 12, 2015 11:58 am
В общем, пришла сетевая с жестким (парт номер Q5669-60175 новый, у старой Q5670-60021). Заменил и всё практически заработало.=)
Он запустился, но после отправки на печать, ругался на прошивку 79:04.Обновил прошивку и теперь работает, как новый.=)) За столько простоя, ни одной ПГ не пришлось менять.
Отдельное спасибо за помощь с прошивкой, Nicolai http://www.testcopy.ru/forum/profile.php?u=12552
-
Serdjo
- Подошел к чернилам
-
Вернуться наверх
Показать сообщения за:
Сортировать по:
{ TOPIC_LOCKED_SHORT }
Сообщений: 5
• Страница 1 из 1
Вернуться в Плоттеры
Перейти:
Кто сейчас на форуме
Сейчас этот форум просматривают: нет зарегистрированных пользователей и гости: 5
Ошибка 08:11 в плоттерах HP DesignJet T790, T795, T1300, T2300
Системная ошибка: 08:11
Описание проблемы: Отсутствие связи между устройством и сенсорной панелью управления
Корректирующее действие: Попробовать следующее:
- Выключите плоттер и вновь включите через пару минут.
- Переустановите форматер принтера (для этого ослабьте винты форматера, отсоедините и
снова подсоедините форматер, а затем снова затяните винты).
- Обновите встроенное ПО (программное обеспечение, прошивка).
- Обратитесь к таблице, используемой для устранения неполадок системной ошибки 08:11 с помощью светодиодов.
- Замените плату форматирования.
Примечание: Для принтеров версии B (Revision B) форматер и жесткий диск заменяются как единая деталь.
- Проверьте состояние USB-кабеля, убедитесь, что он не поврежден или неправильно подключен. Снова подключите USB-кабель. При необходимости или неуверенности замените кабели.
- Замените соединительную плату (Interconnect PCA — CN727-67020).
- Замените сенсорную панель управления (Touch Control Panel CN727-67019).
- Замените главную плату (Engine PCA CR651-67006).
- Проверьте журнал событий на страницах поддержки EWS, чтобы узнать, есть ли еще одна ошибка (например, 07:10) и выявить неполадку более точнее.
В 95% случаев ошибка 08:11 связана с платой форматирования. С платой в совокупности идет жесткий диск.
Очень редко выходит из строя сам форматор. В основном сыплется жесткий диск. В первую очередь надо прослушать при включении сам диск. Если слышны характерные звуки в виде щелчков, то однозначно данный диск под замену. Если же диск в порядке, то следует искать причину в самой плате форматирования. Проще обратить внимание на индикаторы платы форматера и воспользовавшись таблицей определить, что вышло из строя.
Если же и эти два компонента исправны, то ошибка сидит либо в главной плате, либо очень в редких случаях в блоке питания.
У нас в наличии имеются все расходные материалы для устранения данной ошибки. Ремонт выполняется в течении одного рабочего дня.
|
Обращайтесь в наш сервисный центр, будем рады Вам помочь! |
|
Ответим на интересующие Вас вопросы ( в чатах моментальные ответы / Будние дни). |
|
Дадим профессиональную консультацию. |
|
Примем меры по устранению неполадок! |
|
Связаться с нами можно по телефонам: |
Вызвать инженера / Заказать звонок
Дата статьи 03.12.2020. Пишите любые замечания и рекомендации для улушения сайта и компании. Будем признательны за работу. При регистрации на сайте Вы получаете 10% скидку на все виды работ и покупку деталей для плоттеров серии HP DesignJet
Менеджер компании перезвонит Вам в течении 2-3 минут и согласует заявку.
Вы можете установить наше мобильное приложение для оперативной заявки. Заявка будет считаться приоритетной.
Dislikes: 0
-
08-09-2016
#1
designjet T1100 08:11 error
This DJ T1100 was move from one building to another. Then it sat there for a while. They finally turned it on, and printed one test pattern. The next day, when they turned it on, it showed 0% on the screen, stuck there for a little while, then gave 08:11 error.
I’ve tried reseating all the plugs & formatter in the the machine. The manual doesn’t really say much about it, but just starts listing expensive boards to replace. Any thoughts on where to start?
I did notice that the PSU fan was a little loud. I’ve heard louder though.
Oh, and I can’t get in to diagnostics mode.
-
08-10-2016
#2
Re: designjet T1100 08:11 error
Formatter. Had same error back in 2009-2010.
Here’s a document that addresses the 08:11 error.
T610_T1100 Series — System Error 08_11.pdf
-
08-10-2016
#3
Re: designjet T1100 08:11 error
I know we just had this discussion, but does anyone know if a used formatter can be put into these machines?
-
08-10-2016
#4
Re: designjet T1100 08:11 error
As I understand it, you can use a used formatter but only if you put a new hard drive on it.
I’ve verified that you can’t get into diagnostics mode with this error because the printer isn’t booting far enough to get into the diags.
Try removing the battery on the formatter for 10 minutes.. put it back and try it again. If that doesn’t work, try a new battery. It’s a CR2032, standard 3V CMOS battery.
Kiran
-
08-16-2016
#5
Re: designjet T1100 08:11 error
Battery didn’t work. I’ve got a formatter on order from LPS… I don’t see any anywhere else. I’m going to ghost copy the hard drive image before installing it. If someone wants a copy, they can message me.
-
08-16-2016
#6
Re: designjet T1100 08:11 error
Originally Posted by Kiran Otter
As I understand it, you can use a used formatter but only if you put a new hard drive on it.
I’ve verified that you can’t get into diagnostics mode with this error because the printer isn’t booting far enough to get into the diags.
Try removing the battery on the formatter for 10 minutes.. put it back and try it again. If that doesn’t work, try a new battery. It’s a CR2032, standard 3V CMOS battery.
Kiran
Not sure if the T790 and T1100 have similar type setups… I had a T790 w/ the 8.11 error… put a used formatter in it with the existing HDD.. came right up running after firmware install.
-
08-20-2016
#7
Re: designjet T1100 08:11 error
Crap. Formatter didn’t solve my problem. Still does the same thing. I guess the main board is next.
-
08-20-2016
#8
Re: designjet T1100 08:11 error
When you changed the formatter what did you do about the drive? Did it come with a new one, or did you put the old drive on it?
Kiran
-
08-20-2016
#9
Re: designjet T1100 08:11 error
Came with a new one from LPS.
-
08-20-2016
#10
Re: designjet T1100 08:11 error
I noticed people are selling «refurbished» main PCA for this machine. Is that even possible? I thought once you install one, it’s married to the machine.
Originally Posted by Kiran Otter
Bookmarks
Bookmarks
Posting Permissions
- You may not post new threads
- You may not post replies
- You may not post attachments
- You may not edit your posts
- BB code is On
- Smilies are On
- [IMG] code is On
- [VIDEO] code is On
- HTML code is Off
Forum Rules