I o error while communicating with the device samsung

I/O error while communicating with scanner

When scanning document from windows 10 on a Samsung Xpress M2870FD printer, it fails with

«I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on and wait while it warms up.»

I uninstalled the driver and installed it again, but the same error appears. The same error also appears on other PCs.

2 Answers 2

The section to look at is «Driver-Product Installation Software», both the «Print Driver» and «Scan Driver».

If you are using the Easy Print Manager, open it and click «Scan to Pc Setting», and check it is set to Enable.

If this does not help, it would help to know if you are scanning from the printer or from the desktop, and if you are having this problem in both modes.

A Google search for «I/O error while communicating with the device» returned this HP Support article. HP (which acquired Samsung’s printer business some time ago) states that this is caused by a compatibility issue introduced in Windows 10 version 1803 (Redstone 4):

This error message displays when the scan application is unable to recognize the changes in Windows 10 RS4.

You’ll need to update your scanner software to fix this. The latest software and drivers are available on HP’s support page for your MFP.

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Io error while communicating with the device

‎01-12-2019 07:54 AM

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I am getting the following message everytime I want to scan something: I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on while it warms up.

It used to work before, I do not know why it does not work anymore.

I have Windows 10 on my laptop.

Thank you for your help!

‎01-12-2019 08:39 AM

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‎01-12-2019 08:39 AM

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‎01-13-2019 04:09 AM

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Thank you very much, your advice solved my problem in 5 min!

‎08-28-2019 08:01 PM — edited ‎08-28-2019 08:03 PM

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‎08-29-2019 10:09 AM

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Download and install the latest software versions below, that should resolve the problem:

This should resolve the described problem.

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution

‎01-01-2020 06:27 PM

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Thanks for the info. I had tried your suggestion but unfortunately I have not been able to get my printer or scanner working. I limped along for a while without the use of the scanner, then recently the printer also stopped communicating with my laptop. I have also tried setting up wireless access and every time it tries to connect I’m prompted with an error message that the network pass code is incorrect (even though I know it is correct). I think that after microsoft periodically provides windows updates, some configuration settings cause this model to stop being able to connect. I remember spending a long time on the phone with tech support back when the warranty was still valid on an issue similar to this, and I recall the solution being a type of patch needed due to a known glitch in the latest windows update. I’m not sure what else can be done to get this to connect somehow. It will not even connect to the mobile app in order to print from that way alternatively. I guess Samsung/HP doesn’t want their customers to be able to use their product for too long without eventually having to resort to buying a new printer/scanner/device.

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Io error while communicating with the device

‎01-12-2019 07:54 AM

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I am getting the following message everytime I want to scan something: I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on while it warms up.

It used to work before, I do not know why it does not work anymore.

I have Windows 10 on my laptop.

Thank you for your help!

‎01-12-2019 08:39 AM

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‎01-12-2019 08:39 AM

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‎01-13-2019 04:09 AM

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Thank you very much, your advice solved my problem in 5 min!

‎08-28-2019 08:01 PM — edited ‎08-28-2019 08:03 PM

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‎08-29-2019 10:09 AM

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Download and install the latest software versions below, that should resolve the problem:

This should resolve the described problem.

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎01-01-2020 06:27 PM

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Thanks for the info. I had tried your suggestion but unfortunately I have not been able to get my printer or scanner working. I limped along for a while without the use of the scanner, then recently the printer also stopped communicating with my laptop. I have also tried setting up wireless access and every time it tries to connect I’m prompted with an error message that the network pass code is incorrect (even though I know it is correct). I think that after microsoft periodically provides windows updates, some configuration settings cause this model to stop being able to connect. I remember spending a long time on the phone with tech support back when the warranty was still valid on an issue similar to this, and I recall the solution being a type of patch needed due to a known glitch in the latest windows update. I’m not sure what else can be done to get this to connect somehow. It will not even connect to the mobile app in order to print from that way alternatively. I guess Samsung/HP doesn’t want their customers to be able to use their product for too long without eventually having to resort to buying a new printer/scanner/device.

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Io error while communicating with the device

‎05-16-2018 11:57 AM

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Today I received the below error message while trying to use my Samsung scanner model Xpress M2675F.

«I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on and wait while it warms up.»

For the past one year it has been working perfectly. The problem appeared just today. I think that a couple of days ago my laptop performed a windows update. I do not know if the issue is there.

‎05-17-2018 04:14 AM

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Same problem here. Happened two days ago. As suspected, we can pinpoint to windows update..

Waiting for the solution.

‎05-17-2018 06:54 AM

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I am having exactly the same issue since a windows update. Is there a fix for this?

‎05-17-2018 09:34 AM

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Same problem as above. Went to HP Scan Doctor and updated/downloaded drivers. Still no luck at all. Same message. Unable to scan, and I use my scanner several times a day.

Hope there is help coming soon!

‎05-17-2018 10:22 AM

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I have also went back to a restore point prior to the latest windows update a couple of days ago. Still the same problem

‎05-17-2018 11:18 AM

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Same problem here; reinstalled all the drivers twice, upgraded firmware, disabled antivirus/firewall..nothing..

The printing option works, only the scanner has this problem..so..no issues with the USB cable.

Yoi can scan only with this possibility: control panel/harware and sound/devices and printers/right click on your samsung printer/start scan.

I have windows 10 and the printers is Samsung Express M2675F.

‎05-17-2018 08:06 PM

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Here’s a new one. I initially got the error. I messed around with updates and who knows what. and got it to scan 3 pages. I then started getting the error once again and am once again at a standstill. Windows 10 is NOTHING but IRRITATING. I HATE it!!

‎05-17-2018 08:31 PM

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I have a client with the same issue where her Samsung Express MFD gives us an I/O error when trying to scan.

I rolled back the security updates that were applied to Windows 10 build 1809 with no success.

I decided to roll her Windows 10 to the previous build (1709) and after it completed, the scanner started working again.

Hope this resolves everyone else’s problem.

Also, I changed her from ‘Current Branch (Targeted)’ to just ‘Current Branch’ for build upgrades.

Targeted gives you the feature and cabalities upgrades while the standard ‘Current Branch’ focuses on just security and stable fixes to the OS.

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Io error while communicating with the device

‎01-12-2019 07:54 AM

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I am getting the following message everytime I want to scan something: I/O error while communicating with the device. Please wait and try scanning again. If it does not help, please turn the device off, then switch it on while it warms up.

It used to work before, I do not know why it does not work anymore.

I have Windows 10 on my laptop.

Thank you for your help!

‎01-12-2019 08:39 AM

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Please follow below steps to resolve a such:

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎01-12-2019 08:39 AM

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Please follow below steps to resolve a such:

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎01-13-2019 04:09 AM

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Thank you very much, your advice solved my problem in 5 min!

‎08-28-2019 08:01 PM — edited ‎08-28-2019 08:03 PM

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‎08-29-2019 10:09 AM

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Download and install the latest software versions below, that should resolve the problem:

This should resolve the described problem.

Click the Yes button to reply that the response was helpful or to say thanks.
If my post resolve your problem please mark it as an Accepted Solution 🙂

‎01-01-2020 06:27 PM

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Thanks for the info. I had tried your suggestion but unfortunately I have not been able to get my printer or scanner working. I limped along for a while without the use of the scanner, then recently the printer also stopped communicating with my laptop. I have also tried setting up wireless access and every time it tries to connect I’m prompted with an error message that the network pass code is incorrect (even though I know it is correct). I think that after microsoft periodically provides windows updates, some configuration settings cause this model to stop being able to connect. I remember spending a long time on the phone with tech support back when the warranty was still valid on an issue similar to this, and I recall the solution being a type of patch needed due to a known glitch in the latest windows update. I’m not sure what else can be done to get this to connect somehow. It will not even connect to the mobile app in order to print from that way alternatively. I guess Samsung/HP doesn’t want their customers to be able to use their product for too long without eventually having to resort to buying a new printer/scanner/device.

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You may receive the error message “the request could not be performed because of an i/o device error USB” due to the connection issue between the storage device and PC. Sometimes, this error is also triggered due to corrupted or outdated hardware drivers. Regardless the causes, this error can be easily fixed by checking the hardware connection, running chkdsk utility, updating the device drivers and many others solutions mentioned in this blog.

When the USB i/o device error occurs, you won’t be allowed to read/write a disk. Additionally, you will not be able to edit or transfer the any file of USB. In other words, you can say that, the data or files stored in your USB drive are at great risk of being lost permanently.

But since you have visited this webpage then I must say that you don’t have to worry at all. Because this post contains 9 working fixes to troubleshoot device i/o error USB drive and recover data from USB drive easily.

Quick Navigation:

• What Is I/O Device Error?
• How To Fix USB Flash Drive I/O Device Error
• Recover Deleted Data From USB Flash Drive
• How Do I Initialize A Disk With An I/O Error?
• What Causes USB Flash Drive I/O Device?

Before fixing this issue, let us know more about the pendrive i/o device error.

What Is I/O Device Error On USB Flash Drive Error?

I/O stands for Input/Output and I/O device error is actually an issue with the device that stops Windows from reading or writing the data on it.

This error appears not only on USB flash drives but also on SSD or HDD, SD card, external hard drive, CD/DVD, etc. When you get this error, you will be unable to read or write any new data to that device on your Windows PC.

Generally, when you get I/O device error, you may get these below two error messages:

• The request could not be performed because of an I/O device error USB
• Only part of a read process memory or write process memory request was completed

Also, you may get error code errors such as error 6, error 21, error 103, error 105, and error 131.

Fix #1: Check The Hardware Connection

The very first fix you can try to fix USB flash drive I/O device error is to check the connection. If there is a loose connection or faulty cable or USB port, then it can cause this error to take place. You can try these fixes below to overcome this issue:

• Try to connect USB flash drive to another computer
• Connect the USB flash drive to another USB port
• Replace the USB cable

However, after trying these, even if you get I/O device error then you can try other solutions mentioned below.

You May Also Read: Fix Please Insert A Disk Into USB Drive Without Losing Data

Fix #2: Fix I/O Device Error USB Flash Drive In Command Prompt

Using a command prompt will help you run chkdsk function that will check and fix usb flash drive i/o device error in command prompt. So, to do so, follow the below steps:

• First of all, press Windows keys and then type there cmd to open the menu. Next, right-click on the option ‘Command Prompt’ and then choose ‘Run as administrator’.

• Now, you have to click ‘Yes’ to simply launch the Command Prompt as Administrator.
• Next, in the new Command Prompt window, you have to type there chkdsk E: /f /r /x where you can replace E with the drive letter you are using.

This fix will also help you fix USB flash drive using cmd command and further recover data from it using the data recovery tool mentioned below.

Fix #3: Start Computer In Clean Boot State

Starting the computer in a clean boot state can make you clean whether i/o device error USB external hard drive is caused due to a driver or application conflict. If it is, then it will help you know which application or software is causing this error.

So, in this case, it is easy to start the computer in a clean boot. To start the computer in the clean boot state, follow the below steps:

• First of all, you have to log in Windows as Administrator account and then press Windows + R keys together and it will open Run dialog box.
• You can then type msconfig in Run box and then press Enter key and it will open System Configuration window.

• Next, you have to click ‘General’ tab on System Configuration window and then select Selective startup and then simply uncheck the ‘Load startup items’ box.

• Now, click the ‘Services’ tab on the pop-up window and then check the box ‘Hide all Microsoft services’ and then tap ‘Disable all’.
• Next, you have to go to the Startup option and then click there ‘Open Task Manager’ and this will open Task Manager

• After this, you have to select all startup items and then click ‘Disable’ and then again click ‘x’ to close the Task Manager.

• Next, you have to go back to ‘System Configuration’ and then Startup and then click ‘OK’ and then reboot the Windows PC.

You Might Also Read: Complete Steps To Fix ‘USB Drive Detected But Not Accessible’ Issue

Fix #4: Change The Drive Letter

Sometimes you may also get USB flash drive I/O device error because the system doesn’t show its drive letter when connected to the PC.

In this case, you can change the drive letter and fix this issue and get the request could not be performed because of an i/o device error disk management. So, follow the below steps to do so:

• First of all, you have to go to ‘This PC’ and then right-click and then choose the option ‘Manage’ and then go to ‘Disk Management’.
• Next, you have to right-click the USB flash drive and then go to USB flash drive and then select ‘Change Drive Letter and Paths’.
• Now, click ‘Change’ in the new window and then assign a new drive letter to the USB flash drive and then click ‘OK’.

Fix #5: Update The Device Driver To Fix ‘The Request Could Not Be Performed Because Of An I/O Device Error USB’

Due to the outdated device drivers, it is possible that you may get a USB flash drive I/O device error. As for example, ‘there is no media in USB flash drive’ or USB not showing up in Windows and the ‘the request could not be performed because of an IO device error USB’.

So, to update the driver drive, you have to follow the below steps:

• Firstly, you have to connect the USB flash drive to the PC and then right-click on the option ‘This PC’ and then choose ‘Manage’.
• Next, you have to click ‘Device Manager’ and then go to ‘Disk drives’. Next, search and right-click the problematic USB flash drive and then simply select the option there ‘Update driver’.
• Now, you have to click the option ‘Search automatically search for driver software online’.
• After doing so, wait for the driver to be updated and then reboot the computer. You can further open the device to check whether the USB flash drive I/O error still persists.

Fix #6: Reinstall USB Controllers 

When you get any I/O device error, you also try to solve this error by reinstalling USB controllers. Yes, doing so can somehow fix the i/o device error flashdisk. Follow the below steps to do so:

• At first, click the Windows + X keys together to open the power users’ menu.
• Next, you have to click on Computer Management and then go to Device Manager.

• Now, you have to expand Universal Serial Bus controllers and then make a right-click on a device and click Uninstall.
• Next, you have to repeat for each device and then after you complete this task, restart your PC. After your PC gets restarted, the USB controllers will install automatically.

Fix #7: Change The Transfer Mode In IDE Channel Properties

If Windows is trying to use a transfer mode that your device does not support then you will encounter this error message. So, to remove or fix USB flash drive I/O device error, you have to switch the transfer mode:

• Firstly, press the Windows + X keys to open the menu and then select the option ‘Device Manager’.

• Next, you have to expand ‘IDE ATA/ATAPI controllers’. A subset will then get opened and listing the different IDE ATA/ATAPI channels for the PC.

• Now, you have to make a right-click the channel where the appropriate disk drive is connected. Next, you have to click there ‘Properties’ and this channel will then become ‘Secondary IDE Channel’.

• After this, select ‘PIO Only’ in the ‘Transfer Mode’ in the ‘Advanced Settings’ tab for the device that represents the appropriate drive. Generally, this is Device 0, and then click OK option and exit all the windows.

You can then test the USB flash drive and then check if the message ‘USB flash drive I/O device error’ has been removed.

Also Read: Fix Error Checking USB Drive Scanning and Repairing Stuck

Fix #8: Repair USB IO Device Error With ‘Error Checking’ Utility

Windows has the feature which is known as ‘Error Checking’. It helps to scan internal & external hard drives for several file system errors and resolves them.

In order to repair bad sectors for SD card/USB drive, try the below instructions:

1: First of all, connect the USB drive to a PC.

2: In the second step, you have to press on Win + E keys together in order to launch Windows Explorer.

3: Make right-click on a drive that has the bad sectors >> open the Properties.

4: At this time, tap on Tools >> Check.

Now, the scanning process starts. Once the scan process completes, if the usb i/o error is found then, try the next way.

Fix #9: Seek Help From Hardware Manufacturer

If you have already tried all the above ways to fix the request could not be performed because of an i/o device error when initializing disk and you still fail then you can seek expert help. It is suggested to contact the technical support of the hardware manufacturer for further help.

To do so, you have to follow the below steps:

• You have to first visit the hardware manufacturer’s website and then download the latest driver or firmware for the device which reposts I/O device error.
• Next, you have to double-click the drive or firmware installer and get it installed on the PC. You can then restart the PC and check if the error persists.
• After this, email the technical support team of the hardware in question and then ask for fixes. However, if the solution still persists, then replace the USB flash drive with the new one.

Recover Deleted Data From USB Flash Drive Using USB Flash Drive Data Recovery Tool

If you ever notice that the data from USB flash drive has been deleted due to any reason then you can easily perform USB flash drive data recovery.

Yes, I am saying so because, with the help of the USB Flash Drive Data Recovery Tool, you can easily recover deleted media files from USB flash drives.

This data recovery tool is very easy to use and is 100% safe and secure to use. This tool recover data of all types like photos, video and audio files from external hard drives. Also, it recovers all file formats of photos, videos and audio files which include the following:

• Image file formats: PNG, JPEG/JPG, TIFF, GIF, BMP, RAW image file formats
• Video file formats: MP4, MPEG, FLV, VOB, WMV, M4V, MOV, F4V, AVI, MKV, etc
• Audio file formats: MP3, FLAC, WMA, M4A, AIFF, RPS, OGG, MIDI, AMR, etc

Well, to use this tool, you have to just download and install USB Flash Drive Data Recovery Tool and follow the further steps as directed in the tool

* Free version of the program only scans and previews recoverable objects.

Here is the step-by-step guide to recover deleted data from a USB flash drive in no time using this fully-featured data recovery tool.

How Do I Initialize A Disk With An I/O Error?

Well to initialize a disk with I/O device error, you have to follow the below steps:

• First of all, connect the uninitialized USB flash drive, external hard drive, or other storage devices to your computer.
• Next, you have to press Windows + R keys to open Run command and then type there diskmgmt.MSC and then hit Enter key.

• You have to then find the uninitialized or unknown USB flash drive with I/O device error and then right-click on it and then select the option ‘Initialize Disk’.
• After this, you have to set the disk to initialize and then set the drive as MBR or GPT.

What Causes USB Flash Drive I/O Device Error To Take Place?

There are several reasons why the request could not be performed because of an i/o device error in USB takes place. Some of them are mentioned below:

• Hardware drivers are incompatible or corrupt
• The hardware device is damaged
• USB controllers have become corrupt or unstable
• Connection issues like faulty cable

Also Read: Fix Unknown USB Device (Device Descriptor Request Failed)

FAQs [Frequently Asked Questions]

Time To Conclude

If you ever get USB flash drive I/O device error then you can try these above-mentioned ways to fix this error. All these fixes are very effective and one can easily try the fixes even without having any technical knowledge.

Also, if the data saved in the USB flash drive gets deleted due to any reason then you can easily recover it using USB Flash Drive Data Recovery Tool. This tool will help you restore lost media files from USB flash drives or other external hard drives in no time.