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08-04-2015
01:23 PM
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Product: LaserJet 3700n
Operating System: Microsoft Windows 7 (64-bit)
My color laserjet3700n has performed flawlessly for years. Now, it no longer shows up on my network, or I get an error saying the printer is not connected. Once before I saw an error on the display that said communications board error. Now when I print a configuration map it says I/O Card not ready. LAN ERROR — LOSS OF CARRIER.
Is a communications board something that would need to be replaced? Is it worth the repair, or should I consider getting a new color laserjet?
Any help would be appreciated.
Thank You,
Pat Lasley
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08-07-2015
05:30 AM
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Can you ping the printer? If not than 2 things to check. First go to a dos prompt on the computer and type ipconfig. It will give the ip address of the computer. The address will be something like 192.168.1.6, your numbers will be different but make sure the first 3 sets of numbers of your address are the same as the first 3 sets of numbers of the printers ip address. If not, then most likely you did not do the cold reset correctly and try it again to get a good ip address for the printer. If you can not ping the printer check out where the ethernet cable connects on both ends and make sure you have link lights. Report back.
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08-04-2015
06:45 PM
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This printer came with the jet direct 615N which is known to have issues. First off do you get a link light on the port where the ethernet cable is connected in the rear. If you do the issue could be the card, but could also be your router. Swap the ethernet cables between the printer and the computer to see if you get the same reaction or if the computer does not connect, then you know it is the cable or the router port that has issues. If the computer still works, then it could be the card. That said you can pickup replacement 615N or 610N on ebay for 5-10 US. There is also a way to sometimes repair the old 615N. You have to bake the card. You remove the card from the printer with the power off. You then use a torx 10 screwdriver to remove the plastic back piece. You then place the card in a baking pan face up with the bottom propped up so it does not touch the pan. Preheat a good oven to 350F (177C) and when the oven is ready, place the pan with the card in the oven for 8 minutes. Remove and let cool for 10 minutes. Put the back piece back on, plug the card back in the printer and connect and you have about 50% chance it will now work. Good Luck.
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PSL43
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08-05-2015
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Thank you for your reply, David.
Perhaps I should have given a bit more information. I have the printer connected via the USB port, using D-Link software, SharePort Plus. The printer is connected via the USB port on the router. This has worked flawlessly for over two years. Perhaps I should connect the printer directly to the router using a CAT-5 cable? I’ll give that a try, but I’ll have to find the directions to configure it going that route.
Thanks again for the help! If you can point me to the directions for configuring the printer via a CAT-5 cable on the router, I’d appreciate it.
-Pat Lasley
PSL43
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PSL43
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I have been looking into setting up the 3700n as a network printer via the ethernet connection to the router. However, I understand that I need the setup disk that came with the printer. Unfortunately, I got this second hand and don’t have that disk. Can it be done without the setup disk? Can I get a setup disk? The router connection on the router lights up yellow and the light on the printer has a glowing green light next to the cable port.
Interestingly, I can connect the printer via USB cable to any computer in the house directly and it works fine. But D-Link’s Sharport Plus utility will no longer see it. I have removed and reinstalled the software three times and used different cables, etc.. Still no luck there.
Well, thanks for any help on that setting up the 3700n as a network printer.
-Pat
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08-05-2015
05:08 PM
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Sounds like the d-link has gone bad. Plug the ethernet cable into the jetdirect card on the printer and connect the other end to your switch or router. Now turn on the printer while holding the check mark green button until all 3 lights come on solid. Scroll in the menu until you hit the item cold reset and press the green button. Now when the printer comes to ready, wait about 2 minutes and then go to the information menu on the printer and print the config page again. You will now have an ip address. Use that ip address to load the printer as local tcp/ip printer on the computer. You will go to add printer, next and click on local printer and on the next page click on the create port at the bottom and in the drop down select standard tcp/ip and then next and follow the prompts on the computer.
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PSL43
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08-06-2015
05:58 PM
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Thanks for the directions. I got it set up and showing as a printer in printers and devices, but the test page won’t print. I updated the drivers but still nothing. So I ran the troubleshooter and it says there’s nothing wrong. Then I ran another trouble shooter that said «Printer xxxx cannot be contacted over the network». I’m at a loss. Any other ideas?
The device page for the printer says printer:error. 1 document in que
Thanks,
Pat
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08-07-2015
05:30 AM
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Can you ping the printer? If not than 2 things to check. First go to a dos prompt on the computer and type ipconfig. It will give the ip address of the computer. The address will be something like 192.168.1.6, your numbers will be different but make sure the first 3 sets of numbers of your address are the same as the first 3 sets of numbers of the printers ip address. If not, then most likely you did not do the cold reset correctly and try it again to get a good ip address for the printer. If you can not ping the printer check out where the ethernet cable connects on both ends and make sure you have link lights. Report back.
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PSL43
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On my first attempt to ping the printer I got 4 «General Failure» results. Ooops. The printer was turned off. So I turned it back on and got 4 «Request Timed Out» errors.
So I checked the first three sets of numbers in the IP addresses and they did not match. Originally, I was unable in four attempts to get all three lights to come on and remain on simultaneously. So I scrolled down to configure and reset to factory defaults. When I went to print a configuration page I had an IP address and figured that must be it. I guess not, now.
I will reattempt to get a cold reset. Will report back….
Thanks,
Pat
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PSL43
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I cannot perform a cold reset. I have followed your directions about holding the green check mark and turning the printer on and holding the green check mark until all three status lights remain lit. It never happens. They’ll flash one at a time, the printer initiallizes, calibrates, and goes to ready mode. I even continued holding the checkmark for like three or four minutes after the printer went to ready. Still nothing.
Should I remove the jet direct card and try a cold reset? Could that be what is preventing me from being able to do it?
Your help is so greatly appreciated!
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PSL43
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WOOHOO!!!!
David, you are a genius!
I finally was able to get my printer to cold reset. When I turned it on, I waited about a second and a half to press the green check mark. The lights came on and I was able to cold reset. It gave me an IP address in line with the computer and I was able to configure it just as you instructed. AND NOW IT WORKS!!!!
Thank you so much for your help!!!! You are a God send!
-Pat
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This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Приветствую All!
Столкнулся с такой проблемой, в неопределённые интервалы времени возникает ошибка lost carrier:
1921-grt01-nya#sh int gig 0/0
GigabitEthernet0/0 is up, line protocol is up
Hardware is CN Gigabit Ethernet, address is 84b8.0239.99a0 (bia 84b8.0239.99a0)
Description: pp21-p1
Internet address is x.x.x.x/30
MTU 1500 bytes, BW 100000 Kbit/sec, DLY 100 usec,
reliability 255/255, txload 1/255, rxload 1/255
Encapsulation ARPA, loopback not set
Keepalive set (10 sec)
Full Duplex, 100Mbps, media type is RJ45
output flow-control is unsupported, input flow-control is unsupported
ARP type: ARPA, ARP Timeout 04:00:00
Last input 00:00:14, output 00:00:00, output hang never
Last clearing of «show interface» counters 4d19h
Input queue: 0/75/0/0 (size/max/drops/flushes); Total output drops: 26
Queueing strategy: fifo
Output queue: 0/40 (size/max)
5 minute input rate 135000 bits/sec, 15 packets/sec
5 minute output rate 8000 bits/sec, 11 packets/sec
5707773 packets input, 3204418960 bytes, 0 no buffer
Received 10201 broadcasts (0 IP multicasts)
0 runts, 0 giants, 0 throttles
78 input errors, 12 CRC, 27 frame, 0 overrun, 0 ignored
0 watchdog, 0 multicast, 0 pause input
3805486 packets output, 384755047 bytes, 0 underruns
0 output errors, 0 collisions, 0 interface resets
0 unknown protocol drops
0 babbles, 0 late collision, 0 deferred
7 lost carrier, 0 no carrier, 0 pause output
0 output buffer failures, 0 output buffers swapped out
Это данные за три дня, причём input errors, CRC и frame, не увеличиваются постоянно, они возникли при одном из lost carrier event, но больше не растут. Сами lost carrier ошибки возникают без какого-либо объяснимого события.
Схема подключения до коммутатора ISP выглядит следующим образом: edge router -> patch panel main cross -> patch panel inductory cross -> lightning protection -> ISP switch.
Само собой кабель проверен, по крайней мере базовым тестером, к сожалению такого, чтобы мог замерить характеристики прохождения сигнала в кабеле нет.
Switch ISP находится в необогреваемом шкафу, морозы у нас до -35, корреляции температуры и количества возникающих ошибок, пока установить не удалось, на первый взгляд их количество увеличивается при достижение температуры ниже -15, но мало вводных данных.
Есть подозрение на возможное влияние пассивной грозозащиты на возникновение данной ошибки, запланировано мероприятие по её временному обходу, для исключения этого фактора.
Что ещё можно предпринять, до полного пере монтажа всего кабельного тракта?
Любые советы и тем более собственный опыт борьбы с lost carrier, приветствуется.
Не могу найти, есть ли у CISCO debug для таких events, чтобы можно было более детально увидеть, что происходит при этом lost carrier error event?
U.P.D. Вопрос закрыт.
Виною был и есть, коммутатор фирмы D-Link, как оказалось, у ISP нашлась ещё куча тикетов с той же самой проблемой, lost carrier, все они решались переходом в no negotiation.
Грозозащита, FTP кабеля, низкие температуры, всё это было не при чём, D-Link, знает, что-то о стандартах, чего не знают другие компании.
120 HP JetDirect Configuration Page Messages
EN
LAN ERROR-JUMPER
The data rate switch on the HP JetDirect print server is set
incorrectly. For instructions on setting the data rate switch,
see the hardware installation guide for your print server.
LAN ERROR-LOSS OF
CARRIER
Check the network connections. If the connections are
intact, run the power-on self-test: turn the printer off, then
on again. If the error persists, replace the HP JetDirect print
server. For replacement instructions, see the hardware
installation guide for your print server.
LAN ERROR-NO
LINKBEAT
With a 10/100 Base-T port connected, this message is
displayed if Link Beat is not sensed. Check the network
cable, and verify that the concentrator/hub is providing Link
Beat.
LAN ERROR-NO SQE
Check the network connections. If the connections are
intact, run the power-on self-test: turn the printer off, then
on again. If the error persists, replace the HP JetDirect print
server. For replacement instructions, see the hardware
installation guide for your print server.
LAN ERROR-OPEN
The HP JetDirect print server could not insert into the ring
and join the network. Check the data rate switch on the
HP JetDirect print server to make sure it is set correctly.
For information on setting the data rate switch, see the
HP JetDirect internal print server hardware installation
guides. In addition, check the cabling, external transceiver,
wiring concentrator, and taps.
LAN
ERROR-RECEIVER
OFF
There may be a problem with your network cabling or the
HP JetDirect print server. Check the cabling and BNC “T”
connectors on your Ethernet network. If you cannot find a
problem with your network cabling, run the power-on
self-test: turn the printer off, then on again. If the error
persists after the printer is turned on again, there is a
problem with the HP JetDirect print server.
LAN ERROR-REMOVE
RECEIVE
Run the power-on self-test: turn the printer off, then on
again. If this message reappears on the resulting
configuration page, you may have a problem with one of the
HP JetDirect print servers on your network. Check all the
HP JetDirect print servers on the network for proper
operation.
LAN ERROR-RETRY
FAULTS
There is a problem with your network cabling or external
network configuration. Make sure that your network cable is
correctly terminated at both ends. Verify operation of the hub
or switch port.
Table 7.5
General HP JetDirect Messages (6 of 15)
Message
Description
Add the printer to your network system
When the printer is configured for proper operation on your network, you can then add the printer on each computer that will send print jobs directly to it. To add the printer to your system configuration, you must use network printer installation software for your system. You are recommended to use the HP Start-Up Kit DVD that came with your printer.
Client-server printing
After you have set up the printer, you will need to set up your network clients to access it. The procedures depend on the available utilities for your particular clients and network operating system.
For more information, refer to the documentation and help supplied with your operating system.
UNIX or Linux systems
The printer supports operation with UNIX or Linux systems over a network. Use your system utilities to install the printer. For more help, visit http://www.hp.com/support/net_printing.
Troubleshooting
IO Configuration page
The IO Configuration page provides comprehensive print server status. It is an important diagnostic tool, especially if network communications are not available. For a description of messages that may appear on the IO Configuration page, see the HP Jetdirect Print Servers Administrator’s Guide for your print server model.
LEDs
The printer has status lights (LEDs) that indicate the link status and network activity.
●When the green light is on, the printer has successfully linked to the network.
●When the yellow light is blinking, there is network transmission activity.
Link troubleshooting
If the printer does not successfully connect to the network:
●Both LEDs will be off.
●LAN Error — Loss of Carrier will be indicated on the IO Configuration page. If a link failure is indicated, try the following:
●Check cable connections.
●Manually configure the link setting to match the port configuration of the network hub or switch. For manual configuration methods, see Link configuration methods on page 38. Turn the printer off, then on again, to re-initialize the setting.
●Print an IO Configuration page and check link settings.
|
ENWW |
Add the printer to your network system 37 |