Redshift Licence Error
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July 15, 2020 10:12 a.m.
I have just downloaded redshift and its loads fine but when I go to render an output, I get error (-17) License error: Error communicating with license server.
I have disabled my firewalls and antivirus to check if this is the problem and it didnt help.
Does anyone have any suggestions on how to get this working? Desperate to get RS working for Houdini as I am a student and my academic facilities have shut downa, I dont have access to the softwares they would normally provide.
Thank you
Oct. 10, 2020 5:07 p.m.
Yes ,i am having this license error too. No idea what to do….Did you find some solution to that?
Dec. 31, 2020 4:45 p.m.
macvandam
I have just downloaded redshift and its loads fine but when I go to render an output, I get error (-17) License error: Error communicating with license server.I have disabled my firewalls and antivirus to check if this is the problem and it didnt help.
Does anyone have any suggestions on how to get this working? Desperate to get RS working for Houdini as I am a student and my academic facilities have shut downa, I dont have access to the softwares they would normally provide.
Thank you
Hi, All.
Try uninstall Redshift. Windows: C:/ProgramData/Redshift -> Uninstall. Then clear other logs under that folder. Reinstall Redshift and open-up your redshift license manager and they will ask you to unlock your license on previous machine(and you only have 3 chances to do that. If run out of unlocks, try email their support.) After that launch houdini again, you’ll be good to go.
What you’ll find on this page:
- The Maxon App
- Red Giant Licensing and Activation
Can older Red Giant licenses be added to a MyMaxon account?
- Maxon / Red Giant Floating License Overview
Organizational Accounts
RLM Reprise License Management
Maxon License Server - How do I change my Maxon email address?
Learn how to change the email on your account.
- Maxon Organizational Accounts and how to use them.
The Maxon App
Released June 23, 2021, The Maxon App manages the installation, licensing, upgrading, and updating of your Maxon products. This includes Maxon, plus all Red Giant Tools now, including Red Giant Complete, Redshift, Moves by Maxon, and Forger (which directs you to the iOS app store). It replaces Red Giant Application Manager.
Current Version 2023.1.4, Released January 13, 2023
Please note: Maxon App 3.1.x and 2023 is not compatible with non-unified RLM licenses. Read the release notes
What’s new in the Maxon App?
There’s a new top-right drop-down menu that includes:
- Create Error Log…: Error logs for all apps
- Connect to support: This lets you to start a support ticket
- Account Settings: Goes to MyMaxon account portal
- Open FAQ: Links to the Maxon FAQ
- Reset Configuration: This is often used for troubleshooting, such as when plugins aren’t showing up. Reset Configuration allows you to run a Level One Clean, deletes the database, and allows you to do a fresh install. It is usually the first recommendation support gives for stubborn problems. This fixes 90% of the problems you might encounter in Red Giant Apps.
- Import serial numbers: Bring in any old perpetual RG serial numbers
A few notes about the Maxon App:
- Installing and running the new app will take over the old Red Giant Application. You can choose not to use the Red Giant app or uninstall it completely.
- RLM won’t show up in the app yet. The V2 version will include an RLM license that integrates all products. It is scheduled for next year.
- If you are a Red Giant customer that purchased products prior to January 1, 2021, you’ll need to setup a MyMaxon account to use the app. We have included a tool that will allow you to migrate all your serial-based purchases. Once you’ve completed that process it’s recommended that you delete the Red Giant App Manager.
- The Maxon App is built on new licensing technology. Products purchased prior to January 1, 2021, will need to be reinstalled in order for them to be licensed properly.
Red Giant Licensing and Activation
If you are a Red Giant customer that purchased products prior to January 1, 2021, you’ll need to setup a MyMaxon account to use the app. We have included a tool that will allow you to migrate all your serial-based purchases. Once you’ve completed that process it’s recommended that you delete the Red Giant App Manager.
The Maxon App is built on new licensing technology. Products purchased prior to January 1, 2021, will need to be reinstalled in order for them to be licensed properly.
Can older Red Giant licenses be added to a MyMaxon account?
Yes, but products purchased before January 2021 from Toolfarm or Red Giant are not immediately linked to your Maxon account. You may see either of the following:
- Products are unlicensed
- You see a watermark on your footage (a big red X)
The Maxon App does not use serial numbers but you can add your serial numbers. Below, read how to fix the issue.
- Launch the Maxon App
- Log in to your Maxon Account.
- Choose Import Serial Numbers… from the flyout menu. This will open the Serial Registration Tool.
The Serial Registration tool imports your old serial numbers into the Maxon App so to license your products.
When you launch the Serial Registration Tool, you will see two options for importing serials:
- Enter your Red Giant ID and Password and the tool will pull them from your account. If you bought your licenses through RedGiant.com, this is a good option for you.
- Enter the email address that was used to make purchases at redgiant.com. This email address is also known as your Red Giant ID
- Enter the password for your account
- Click Sign In and Import Licenses
- Manually enter your serial numbers. If you bought your Red Giant and Trapcode tools at Toolfarm, this is the easiest method.
- Launch the Serial Registration Tool through the Maxon App (see above)
- Click Manually Enter a Serial Number
- Enter a valid serial number
- Click Register Product
- Repeat steps 3-4 until you’ve registered all serial numbers
After your serial numbers have been successfully registered, the red X watermarks will disappear. In addition, the Maxon App will either show that you own a perpetual license or a partial license.
Maxon / Red Giant Floating License Overview
An Explanation of Licensing Options for Floating Maxon/ Red Giant Products. When purchasing floating volume licensing, you have a choice of 3 options for license management: Organizational Accounts, RLM Reprise License Management, and Maxon License Server…
Below, read an Explanation of Licensing Options for Floating Maxon/ Red Giant Products.
Note: Maxon App 2.1 and later allows Floating Teams Licenses to be automatically checked in and released.
When purchasing floating volume licensing, you have a choice of 3 options for license management:
1. Organizational Accounts
Internet Required: Yes
Supports: Cinema 4D, Maxon One, Red Giant, and Redshift*
Details:
Assign groups of licenses from MyMaxon user accounts that allow floating as set by the admin. (Similar to Adobe Teams). Once the organization is created, you can invite users, assign admins, and issue licenses via drag and drop. After adding users to your organization, users can sign into Cinema 4D or Cineversity with their MyMaxon account credentials.
There are a few cases where Organizational accounts may not be the best option:
- On-premise installations where individual systems don’t have internet access, or in cases where it’s prohibitive to set up MyMaxon accounts for each user (like a school lab). In this case License Server is a better choice.
2. RLM Reprise License Management
Internet Required: No for offline use
Supports: Cinema 4D, Redshift, Red Giant, and Redshift*
Details:
Allows completely offline use, licensed to server details. This is the best option when you need to manage your application licensing for multiple software manufacturers. It’s also a great solution for secure or closed production environments. To modify the hostname of the license, simply open the license in a text editor such as text on Mac, and Note Pad on Windows, change only the hostname, then save the file and restart your RLM Server. NOTE: RLM is not compatible with Mac OSX 11 (Big Sur).
3. Maxon License Server
Internet Required: Yes. Requires periodic Internet access
Supports: Cinema 4D and Redshift* Only. Maxon One Not Supported
Details:
The web interface offers a clear graphical view of floating licenses pooled from multiple Maxon Accounts, with detailed ownership, validity info, and activity log.
*Redshift is supported by all three options as long as it is the Redshift version that is bundled with Cinema 4D.
Please contact sales@toolfarm.com with any questions or additional guidance on choosing the best license for your needs.
How Do I Change my Maxon Email Address?
To change your email address, please log into your My Maxon account and follow the instructions below.
Changing Maxon Account Email
Maxon Organizational Accounts and how to use them
Learn about MyMaxon Organizational Accounts. To explain, Organizational Accounts allow you to assign Cinema 4D, Redshift, and Red Giant licenses to individual employees or groups of users.
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На сайте c 08.03.2013 |
09.01.2017 23:05
roman551: а «RLM-сервер» только «RedShift»-овский установлен?Можно в диспетчере задач посмотреть.У меня подобное было,правда код ошибки (-18) высвечивало,из-за того что в системе «rlm-GenArts»-овский стоял. Пробовал менять адреса портов в системной переменной и файлах лицензии — бесполезно,в паре два сервера ни в какую не получается корректно использовать.Пришлось удалить службу «RLM-RedShift-сервер» и файлы лицензии и «redshift.opt» «redshift.set» в сапфировскую папку закинуть: «C:Program Files (x86)GenArtsrlm».Само-собою адреса портов в системной переменной и файлах лицензии в таком случае изменить надо.На порт 5053 лицензия Nuke прописывается и сапфиров. Еще вопрос: системную переменную правильно задали — «redshift_LICENSE» без изменения регистра и «адрес_ порта@localhost»? |
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Репутация: 0
На сайте c 20.03.2016 |
10.01.2017 12:58
murza_v RLM сервер да, только один для редшифта. Адреса портов я тоже пробовал менять, результата нет. Системная переменная тоже правильно задана, без изменения регистра и с нужным портом. |
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На сайте c 08.03.2013 |
10.01.2017 13:21
roman551: если в интернет браузере (любом) ввести http://localhost:5054 запустив диагностику кнопкой «Diagnostics» файл лицензии сервер видит?
roman551: используемый порт не блокируется антивирусом или брэндмауэром? Как вариант — удалить службу «RLM-RedShift»,установить «GenArts»-овский сервер лицензий: https://cloud.mail.ru/public/EiA4/gm33qd5iV поместить файлы redshift.lic,redshift.opt,redshift.set,redshift_client.lic в папку GenArtsrlm изменив адреса портов. У меня Nuke-10 на Windows_8.1 без проблем устанавливается с родным RLM_FLT,а на Widows-10 только с genarts-rlm сервером,на родном -ни в какую не лицензируется. |
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Репутация: 0
На сайте c 20.03.2016 |
10.01.2017 14:11
murza_v Почему то сервера выключены, рестарт не помогает
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На сайте c 08.03.2013 |
10.01.2017 14:19
roman551: попробуйте перезагрузить Windows. |
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Репутация: 0
На сайте c 20.03.2016 |
10.01.2017 14:32
murza_v Бестолку, службу перезапускал, пробовал в nortone все правила трафика убирать тоже толку нет. |
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На сайте c 08.03.2013 |
10.01.2017 14:42
roman551: если вручную запустить от админа «rlm.exe» в папке C:Program Files (x86)GenArtsrlm лицензии и порты 5054 5053 видит? |
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Репутация: 0
На сайте c 20.03.2016 |
10.01.2017 14:44
murza_v ну порты и лицензии видит, да Вот скрин когда служба запущена и запускаю rlm
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На сайте c 08.03.2013 |
10.01.2017 14:57
roman551: попробуйте удалить Redshift например Total Uninstall и заново переустановить. Странно — служба работает файлы лицензий видит,а номера портов точно одни и те же в 2-х файлах лицензий и системной переменной?При изменении-копировании файла лицензии лучше службу останавливать. |
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Репутация: 0
На сайте c 20.03.2016 |
10.01.2017 15:00
murza_v номера портов точно одни и теже Еще при перезапуске включается сервер на мгновение, и при открытии выдает вот такую ошибку м опять выключается.
вот что пишет rlm при запуске от админа, при остановленной службе. оставил только файлы лицензии от redshift в папке, порт поставил 5053 |
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На сайте c 08.03.2013 |
10.01.2017 22:28
roman551: Роман добрый вечер,извиняюсь сразу не ответил,только с работы.У вас rlm_сервер установился x86. Правильный порядок установки: 1.распаковываем архив,запускаем файл от админа «genarts-rlm-server-install-11.2.2.0.exe» 2.после инсталляции останавливаем в службах «RLM-GenArts» (можно перед этим запустить файл «rlm.exe» по пути «C:Program Files (x86)GenArtsrlm» проверить архитектуру сервера — должно быть типа «Server architecture: x86_w2»,закрыть данное окно, потом остановить службу) 3.с остановленной службой RLM копируем из папки архива «AMPED» все файлы в папку «C:Program Files (x86)GenArtsrlm»,соглашаемся на замену 4.прописываем системную переменную «genarts_LICENSE» со значением «5053@localhost» (можно попробовать и без задания системной переменной) 5.запускаем службу,смотрим лог «RLM-GenArts.log», должно быть «Server architecture: x64_w3»,или снова запускаем файл «rlm.exe»,проверяем архитектуру |
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Репутация: 0
На сайте c 20.03.2016 |
11.01.2017 01:15
murza_v: Доброй ночи. Спасибо за ответ. Насчет архитектуры — теперь все ок, х64, но сервер лицензии показывает что опять выключен.
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На сайте c 08.03.2013 |
11.01.2017 11:04
roman551:сервер лицензий похоже в порядке Ошибка, вероятно, вызвана повреждением реестра<не связанная с работой самого RLM> , что влияет на некоторые сетевые операции.Это, вероятно, может быть исправлено путем открытия окна командной строки набрав команду:$ Netsh сброс Winsock. Можно попробовать сбросить настройки протоколов TCP/IP и Winsock: http://www.cyberforum.ru/networks-faq/thread1102068.html https://support.microsoft.com/ru-ru/help/299357/how-to-reset-tcp-ip-by-using-the-netshell-utility Я с подобным не сталкивался.Еще вопрос адреса портов в диапазоне 1024—49151 назначены? Дополнительно локальный сервер никакой не устанавливали?Denwer к примеру,или Open Server? У меня при установке денвера конфликты возникали,давно было правда, точно не скажу с какой программой. |
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Репутация: 0
На сайте c 20.03.2016 |
11.01.2017 14:51
murza_v: Cброс настроек тоже не помог, нет денвера и подобных на этом пк не было. про назначение портов — не в курсе что это, сам не менял. |
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На сайте c 21.08.2013 |
11.01.2017 22:58
Моя старушка GTX 670 2G — 13:12 На ноуте 740М даже не дождался… |
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На сайте c 08.12.2009 |
12.01.2017 12:39
Цитата StunBreaker: С листьями надо что-то крутить явно у RedShift выглядит весьма слабо Для листьев в RS есть отдельная фичя, у таких объектов, в «Reshift object properties» нужно включать галочку «Force Brute-Force GI» Цитата из хэлпа: ‘Force Brute-Force’ means that, even if the user has selected Irradiance Cache or Photon Mapping for the primary GI engine, that object will still use Brute-force GI. This is useful when for scenes that work well with irradiance cache but have a few highly detailed or ‘noisy’ objects like grass or trees, for which brute-force GI is a better choice. |
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Репутация: 0
На сайте c 20.03.2016 |
12.01.2017 14:53
Bestviz: в тестовой сцене GTX 780ti GHZ Edition + GTX 480 = 5:03 |
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На сайте c 06.04.2010 |
12.01.2017 15:05
По поводу листьев вот тест Все вроде ок. Сам пока не пробовал, но для создания листьев на деревьях нужно использовать Redshift Sprite. Сцена с мандаринами на GTX 660 — 9:08 Цитата roman551: Bestviz: в тестовой сцене GTX 780ti GHZ Edition + GTX 480 = 5:03 А можно увидеть результат только на GTX 780ti? Спасибо. |
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На сайте c 08.11.2010 |
12.01.2017 20:11
На моей 780 -7:47, странно что ГП больше 90% практически не нагружает… чистый БФ 9мин |
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На сайте c 27.07.2016 |
12.01.2017 21:34
csap , Qwa7 — Это очень помогло я прям заново вдохновился
Можно ли как то сделать стёкла менее шумными в тенях? В override пробовал поднять Refract не помогло, в Optimizations CutOff поставил на 0,0001.. Даже в Output ставлю Samples 256 получается лучше но шум есть, вот время вырастает тогда очень сильно. |
Быстрый просчёт IR Cache теперь, и листья стали выглядеть уже круче =)
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