Media offline davinci resolve 18 как исправить

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Last updated on 26 October 2022

Opening DaVinci Resolve and continuing your current project to find that your timeline is filled with “Media Offline” everywhere instead of your clips that should be there instead. Learn how to fix media offline in DaVinci Resolve below.

Don’t worry! The clips are still there, DaVinci Resolve just can’t locate the files. We’ll show you how you can help DaVinci Resolve locate the files so you can continue your work.

Quick guide

On DaVinci Resolve:

1. Navigate to the “Media Pool” panel in the “Edit” or “Media” tab – this is where all your imported media is located.
2. Right-click on the background of the Media Pool and select “Relink Clips for Bins“
3. Now all you have to do from here is locate where your files are and hit “Select folder“

Pro tip: If you aren’t sure where your files are located, you can broaden your search with DaVinci by doing a wider search on your computer such as searching through “Videos“, rather than a specific folder located in the videos folder. DaVinci will search for the files fairly quickly, a window should pop up that looks something like the image below.

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How to fix Media Offline – step by step

Here’s our step-by-step process which will go into more detail regarding the steps you need to follow to fix media offline in DaVinci Resolve.

Step 1 – In the “Edit” tab, locate the “Media Pool” panel

So you’ve opened up your project to find something that looks like the image below. The first task you need to complete is to find the “Master” panel. This is the panel where your imported media is located.

1. Go to the “Edit” tab

1. Go to “Media Pool” in the top-left. This is where you will find all of your media.

You can also find all of your media by going to the “Media” panel at the bottom of the screen. But either way will work the same.

Step 2 – Relink clips for bin

Right-click on the background of the master panel and select “Relink Clips for Bin“. This is so you can help DaVinci Resolve find the lost footage and fix media offline from showing up.

Step 3 – Locate your footage

A window will pop up looking similar to the below image. All you need to do now is locate your offline media.

If you’re struggling to find your offline media, then you can broaden your search in the OS by performing a wider search. (Searching through “Videos” instead of a specific folder located in Videos).

DaVinci Resolve will filter through thousands of files in a short amount of time to find your footage.

Go back to DaVinci Resolve. Your project should now look something like the below image. Your timeline should now be displayed as normal, and you should be able to continue working on your project.

Extra advice

If you only located a part of your offline media

If only a part of your footage was re-located, then it’s likely that the rest of the remaining footage is in another location. You can repeat the above steps and perform an even wider search than you performed before or you can search in a completely different location for the remaining footage.

If the above steps haven’t helped you fix offline media

It’s likely that your project is located on a hard drive or media server that your PC isn’t currently connected to. It’s worth double-checking that you’re connected to any servers that you need to be connected to and ensuring that you have any hard drives that could potentially contain the footage connected to your PC.

Video tutorial to fix “Media Offline”

Summary

You should now know how to quickly fix media offline within the DaVinci Resolve software. The process is similar to most video editing software, so it’s fairly easy to take the skills you’ve learnt today to other video editing platforms too.

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If you get an error warning in DaVinci Resolve claiming that your video is offline and you can’t assess your clips, don’t panic.

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The most common explanation is that your records have been relocated or stored in a new place. Video files do not truly reside inside a DaVinci Resolve project file, and hence an error occurs as a result. Their position on your hard disc and the program uses them as a point of reference.

You’ll discover How to fix Davinci resolve media offline issue in this guide. Let’s get this party started, shall we?

DaVinci Resolve’s media offline problem may be fixed by following this step-by-step procedure. After a failed attempt to read your video, DaVinci Resolve will show you that it’s “Media Offline.”

Various factors, such as unlinked clips, VFR, and 4K 60 FPS H.265 video, might cause this. Fixing the problem is a piece of cake after you’ve located its source. Installing a few tools to remedy the problem may be necessary, depending on the underlying reason.

Let’s get this party started, shall we?

Common Media Offline Problems with DaVinci Resolver

When your imported videos within Resolve lose their connection with the primary footage stored on the hard drive, you may experience media offline as a consequence of unlinked clips.

In the course of exporting and importing your projects to a new machine, you may accidentally relocate your input footage to a separate folder or disc (laptop or desktop).

Problem-solving Steps:

• Visit the Media Pool
• Select all of your saved videos from your computer’s hard drive.
• After that, right-click on one of the chosen videos.
• Select “Relink Selected Clips” as the action to perform.
• The dialogue box will ask you to choose a location for the original footage.
• Click the Ok button to confirm your action.

Occasionally, DaVinci Resolve may ask for a “Comprehensive Search” in a dialogue box if certain clips aren’t discovered during a search.

When you click Search, Resolve will look for source files within the specified folder’s sub-folders. It may be necessary to restart the search if just a few clips are available due to a technical issue.

If you’re not bothered by broken links, go on to the next step.

Offline Media As Soon As It Is Imported

DaVinci Resolve may seem to indicate media as being offline when it isn’t. All of the imported clips in DaVinci Resolve go offline after you’re done. However, the audio is audible if you drag it into the timeline and attempt to play it. This is a problem with H.265 or HEVC codec video being played back.

HD video from GoPros and DJI Mavics (such 4K 60 FPS) is reduced to a smaller file size by using the H.265 encoding standard. Fujifilm’s XT4 and Sony’s A7S3 employ the H.265 codec, as do DSLRs.

Canon EOS 7D Mark III = XAVC HS (H.265) -> 10 bit 4:2:2 and 4:2:0 subsampling -> Ultra HD 120 FPS, Ultra HD 60 FPS, and other frame rates. In 10 bit 4:2:0 sub-sampling, Fuji XT3/XT4 = H.265 -> 4K 60 FPS, and so forth. The fundamental reason is a lack of HEVC or H.265 decoding capability.

It’s most likely a bug in Windows 10. To correctly decode H.265 video, it thus requires HEVC extensions

Solution:

• Then, either visit Microsoft Office or Google “Microsoft hevc video extensions” to get what you’re looking for.
• Select “Purchase” by clicking the “Buy” button. (You’ll be required to pay $0.99 for it.)
• Install the extension when it has been downloaded.
• Restart your computer to have changes take effect.
• That video should now be decoded in Resolve thanks to this fix.

Remember that H.265 decoding is supported by both the free and studio versions of DaVinci Resolve, but GPU acceleration is only available in the studio version.

Some random frames (not the full clip) exhibit media offline error during dragging or timeline playing after uploading the H.265 clips. Videos (4K 60 FPS) filmed using smartphones like the current iPhone models are more likely to have this issue. There are issues with inter-splicing media in offline frames that DaVinci Resolve Studio users must deal with.

Check to see whether your Resolve and GPU drivers are up-to-date. Then complete these steps if you don’t have them already:

Solution:

• If you’re a Studio user, you may adjust your GPU settings in DaVinci Resolve by going to the “Preferences” menu, then “System,” then “Memory and GPU.”
• “GPU Processing Mode” -> Select “Auto” rather than “CUDA” or “OpenCL.”
• Click “Decode Options” and then “H.265 utilising hardware acceleration” until they are both unchecked.
• Restart Decide on a solution and test it out.  

Contrary to popular belief, consumers have reaped the benefits of this checking and unchecking. Don’t be afraid to give up on that idea.

 A question mark appears in the timeline when a clip is missing. If you remove a video from the Media Library by mistake, a clip from the timeline will be missing.

Solution:

• Re-import the deleted files from your original drive into the storage pool.

• Audio synchronization problems or media not available for playback

DaVinci Resolve turns all imported clips offline, although the audio still sounds OK. There are occasions when the video and audio are out of sync.  This is a typical problem with film shots at a variable frame rate (VFR).

Games like NVIDIA ShadowPlay and Open Broadcaster Software (OBS) record their gameplay in VFR format. (Instead, a DSLR or mirrorless camera records movies at a consistent frame rate.) Any NLE, such as DaVinci Resolve or Premiere Pro, expects movies to have a consistent frame rate.

As a result, making the switch from a variable to uniform framete footage is an excellent idea. To determine the framerate, you’ll need to download and run Mediainfo. Afterward, add a Handbrake to transform VFR into CFR mode.

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However, if you’re still unable to repair the media offline problem after completing the preceding methods, your best bet is to…

Transcode the video you’ve shot.

It’s nothing more than converting your video to a different format, such as:

H.264, Mpeg-4, VP9, etc. are examples of compression formats. These are very resource-intensive codecs that will tax the processing capacity of your laptop or desktop computer. (Handbrake is an option.)

Codecs that are easy to work with in post-production, such as DNxHD (for Windows) or ProRes (Mac). However, although they use a lot of disc space, they’re quite simple to modify and colour-correct. The command-line interface tool FFMPEG (which may be used) is available.

Use Handbrake to convert FFMPEG files to editing-friendly codecs like DNxHD, PRORES, etc.

• Convert all of your videos in a bulk into a format that DaVinci can understand, such as H.264.

In DaVinci Resolve, import the video files. Then choose the delivery tab, export the video files, and import them into your desired format and post-production-friendly codec.

Using this method, you may create films that are both large in file size and simple to edit.

• Start trimming in DaVinci Resolve after importing the videos. Alternatively, After you’ve imported the DaVinci Resolve-capable video files, you’ll need to:
• Activate the “Optimized Media and Render Cache” option under “Project Settings” -> “Master Settings.”
• Choose a codec that’s easy to modify, such as DNxHR HQX or Uncompressed 10-bit.
• Save your work by clicking the “Save” button.
• Select “Playback” -> “Use Optimized Media If Available” from the drop-down list.
• That’s all there is to it.

Additional Methods to fix the media offline problem

Method 1: Check the Media Location

The first step to resolve the media offline issue in Davinci Resolve is to check the location of your media files. The software needs to access the media files to be able to import and use them in your projects. If the location of the media files has changed, Davinci Resolve will not be able to find them and will display the media offline error message.

To check the location of the media files, go to the media pool, right-click on the media offline clip, and select “Locate”. A window will appear that allows you to browse your computer and find the new location of the media file.

Method 2: Check the File Format

Another reason why Davinci Resolve may show the media offline error message is due to an unsupported file format. The software only supports a limited number of file formats, and if your media file is in a format that is not supported, it will not be able to import it.

To check the file format, right-click on the media offline clip and select “Properties”. The properties window will display the file format of the media file. If the format is not supported, you will need to convert it to a supported format using a video conversion tool.

Method 3: Check the Disk Space

Davinci Resolve also requires a certain amount of disk space to function properly. If your disk space is running low, it can cause the software to display the media offline error message. To check your disk space, go to the “About” section in the software, and it will display the amount of disk space available on your computer. If you need more disk space, you can free up some space by deleting unneeded files or moving them to an external hard drive.

Method 4: Check for Corrupted Files

In some cases, the media offline error message may appear due to corrupted files. Corrupted files can be caused by a variety of reasons, such as a power outage, software crash, or a virus. To check for corrupted files, you can use a file recovery tool that will scan your hard drive and repair any corrupted files.

Method 5: Reinstall Davinci Resolve

If the above steps do not resolve the media offline issue in Davinci Resolve, you may need to reinstall the software. Uninstalling and reinstalling the software can often fix any underlying issues that are causing the error message to appear.

To reinstall Davinci Resolve, go to the “Programs and Features” section in your computer’s control panel, find the software in the list, and select “Uninstall”. Once the software has been uninstalled, restart your computer and then reinstall the software from the official website.

Method 6: Update Davinci Resolve

An outdated version of Davinci Resolve can also cause the media offline error message to appear. It is important to regularly update the software to ensure that it is functioning properly. To update Davinci Resolve, go to the “Help” section and select “Check for Updates”. If an update is available, follow the on-screen instructions to install it.

Method 7: Check the Media Drive

If the media offline error message appears for all your media files, it is possible that the media drive is not functioning properly.

To check the media drive, you can run a disk check on it to ensure that it is not corrupted.To run a disk check, right-click on the drive, select “Properties”, and go to the “Tools” tab. From there, you can select “Check” to run the disk check.

Method 8: Reset Davinci Resolve Preferences

Resetting the preferences in Davinci Resolve can also help resolve the media offline error message. To reset the preferences, go to the “Preferences” section and select “Reset All”. This will reset the preferences to the default settings and can help resolve any underlying issues causing the media offline error message to appear.

Method 9: Relink Media

If the media offline error message appears for specific files, you can try relinking the media to the project. To relink media in Davinci Resolve, right-click on the clip in the timeline and select “Relink Media”. From there, you can select the file that you want to link and click on “Relink”. This will reconnect the media to the project and should resolve the media offline error message.

Method 10: Check File Permissions

In some cases, the media offline error message may appear due to incorrect file permissions. To check the file permissions, right-click on the file and select “Properties”. From there, go to the “Security” tab and make sure that you have the correct permissions to access the file. If you do not have the correct permissions, you can change them by clicking on “Edit” and selecting the appropriate permissions.

Method 11: Re-Import Media

If none of the steps above resolve the media offline error message, you can try re-importing the media into the project. To re-import media, go to the “Media” section and select “Import”. From there, select the media that you want to import and follow the on-screen instructions. This will create a new link between the media and the project and should resolve the media offline error message.

Conclusion

The problem with this issue is that the software may not be properly synchronising the audio and video for the incoming media.

It occurs when you import a video file that was shot in real time with a camera that doesn’t have an electronic shutter, or when you have a footage edited with a codec such as ProRes.

This is one of the most debilitating problems in the field of digital video editing. It can result in errors that manifest while processing audio and video. If you get an error claiming that your video is offline and you can’t assess your clips, don’t panic.

Don’t freak out. This has happened to most of us. We sit down after filming our project, stretch our fingers, and begin importing all of our footage. While we wait, we do a few extra things to our footage, grab a sandwich, start doing a light edit, and then realize we didn’t want a clip after all and delete it. Before you know it, you are met with a red screen of terror to tell you that your beloved footage is not currently present. But don’t worry. I’m here to tell you how to fix the DaVinci Resolve media offline issue. 

A few other reasons are as follows:

• Missing clips. This happens when you delete a file from your media pool, but the clip still exists in your timeline. 
• H.265 or HEVC camera codecs. 
• A very rare instance with using Sony cameras and XAVC camera codecs and renaming files on your drive as opposed to within DaVinci. 

Unlinked Clips

Let’s first address unlinked clips. If you have moved your files to a new drive, new computer, or a new folder, then you will automatically need to relink it. 

Next Step: Relink Clips

To relink your clips:

1. Go into your media pool and select your missing clips.
2. Right-click on one of the missing clips and click “relink selected clips.”
3. Navigate to the folder that has your footage in it.

If different clips are in other folders, let’s say, scene 1 or scene 2, etc., then DaVinci will ask you to perform a comprehensive search which allows it to look in subfolders of bigger folders. This is helpful when you have a bunch of files missing, and the source files are in multiple folders. However, if you only have a few, I would recommend linking them one at a time and navigating to the exact folder it’s in so DaVinci can find them quickly. This shouldn’t be an issue if all of your files are in one folder.

Missing Clips From Media Pool

If your problem is a missing clip from your media pool, then you can reimport your media into the media pool from your source folder. 

Next Step: Reimport Media Into Media Pool

To reimport your media into the Media Pool, go to File -> Import -> Media. Or simply drag and drop your clips into the Media Pool.

H.265 and HEVC Camera Codec

As our tech advances, we will need to do a little bit extra to be able to decode particular codecs so that DaVinci can work with them. Cameras like GoPros and certain drones use this codec because it allows them to film large file formats like 4k60fps at half the file size.

Next Step: Windows HEVC Extension

If you are on Windows, you can get a free extension by going to Free-codecs.com, clicking Download at the bottom of the screen, and then downloading whichever one pertains to your operating system. Microsoft also has an extension for $0.99 if the free codecs don’t work. Once you have downloaded and installed the extension, restart your PC.

While it is excellent that both DaVinci Resolve Free and Studio both support H.265 decoding, understanding all that goes into CPU and GPU decoding can be kind of a headache. Therefore, if you want to work with these files, the easiest way to get them compatible is to use the Optimize Media feature within DaVinci. This will give you smoother playback with less stress on your CPU or GPU.  

Next Step: Optimize Media

To optimize your media, you must first decide what kind of media you want. You can do this by heading over to your project settings (shift 9 for both Mac and PC). Once you have chosen your preferred media type, which will change depending on your needs, change the storage location so your optimized media won’t be in the same folder as your source files.

You can then right-click on your files and click Generate Optimized Media. Depending on the original file size and the codec you are changing, this may take a few minutes. So now is the time to grab that sandwich. Once DaVinci has created the media, you can then go to “Playback” and check on “Use Optimized Media if Available.” This feature is nice because when you need to watch performance playback in real-time, the optimized media will be a better choice for smoothness. But then, if you are color grading, you might want to use the raw footage.

Sony Cameras and XAVC Codec

Let me preface this by saying it is a rare issue but is an issue nonetheless, and I would like you all to keep your hair because I certainly lost a lot of my own. If you are like me and have a specific way of labeling your footage, then listen up. Over the years, I have heard filmmakers talk about importing their footage into their editing software and then doing all of the sorting and labeling. 

In my experience of working on a lot of 48 hour to 72 hour film festivals or just working in short turnarounds, that is an insane waste of time. Before I even open the editing program, I label my files, separate them into folders, mark the ones I plan to use, and then import those into the editing software. 

If this is also your process, your files are missing, and you are using Sony or the XAVC codec, this could be the reason why. 

I say this with all of the enthusiasm in the world. Don’t touch, rename, move, or even look at those source folders. The minute one of those folders is renamed, or you have renamed a clip, there is no going back because that codec is labeled and placed in those folders the way it is for a reason. 

Your media will forever be offline, and you will have to do another media dump of all of your cards. All while praying to the film gods that you haven’t reformatted the card with your files on it. Right now, your only step is to offload all of your footage again, reimport it into DaVinci, and then do all your renaming and sorting.

The best way to attack this issue is to be ahead of it in the first place. Think of my unfortunate experience as a cautionary tale. 

After almost a year of not finding anything online about this issue, I was able to attend NAB, where I spoke to a Black Magic rep, bless this human, and they said this was something specific to that codec and Sony cameras. Now don’t worry. This isn’t all completely hopeless because I also spoke to a Sony rep at Cinegear this year, and they have said that is something they plan to address to make sorting their footage a little bit easier. We will all soon rejoice. 

Finally, Verify The Files 

You always want to make sure that you have relinked the correct clips. If for some reason, you have linked the wrong one, you can always right-click the clip in your Media Pool and relink it again. 

Conclusion

Whether it’s a misplaced clip, moved file, or different camera codec, I hope you found this article helpful on how to fix DaVinci Resolve media offline. Always make sure you are keeping track of your clip locations to help prevent media from disappearing from your timeline.

I would love to hear your thoughts or tips and tricks regarding DaVinci Resolve Media Offline. Leave us a comment below, and happy filmmaking!