For those that are tearing their hair out when getting the “503 valid RCPT command must precede DATA” error (we’ll refer to it as simply the 503 error going forwards) when trying to send email, here are some common solutions that will hopefully get you back up and running. If these don’t work, or you need more detail on any of these steps, please read the rest of this article, and its comments, for some more in-depth solutions.
- Apostrophes – remove any apostrophes (single quotes) or other non-alphabetic characters from your email account name(s).
- VPN – if your system is trying to connect via a VPN network while you’re sending email, you may get this error. Try disconnecting the VPN before sending/ receiving mail.
- Full mailbox – make sure the mailbox of the affected account is not full or has met/ exceeded its quota. You can uncheck the following option to make sure a copy of all your emails is not being left on the server (note that since the email will be downloaded to your PC after this setting change, you won’t be able to access your emails from another location if you do this). In Outlook, browse to Tools > Account Setting > More settings > Advanced > uncheck “leave a copy of this message on the server.”
- SMTP port – use port 26 (instead of the default 25) for outgoing mail.
- Server authentication – setup your outgoing mail to use outgoing server authentication (sends mail by logging in with your email address and password). In Outlook, browse to Tools > Account Settings > More settings > Advanced and change the outgoing server to ‘Auto.’ Next, browse back to More settings > Outgoing server and check the “My outgoing server uses the same authentication as my incoming server” box. If you select to have Outlook “remember your password” you won’t have to type it in every time you send an email.
- Sender matching – make sure you’re sending from the same email address that the recipient sees your email coming in as (ie. don’t make the “from” field differ from the email address used in your outgoing mail settings).
- Outlook PST files – sometimes the 503 error will occur if you have a corrupt outlook PST (mail archive) file. Try repairing the file.
If none of these approaches work, or you need more detail on a particular step, please read the rest of this article for some additional suggestions.
Option: Use Spam Bully for Outlook and Outlook Express
The 503 valid RCPT command must precede DATA error is a common one that often occurs as a result of the spam software you’re using, or as a result of Outlook’s default spam utility. We recommend giving Spam Bully a try. You can try it for free, and it’s one of the better known and more powerful spam filters. You can nail two birds with one stone – get rid of this annoying error and get rid of your annoying spam messages at the same time. Look at the error as a blessing – it helped you find Spam Bully :).
503 valid RCPT command must precede DATA
We recently got this error when trying to send an email in Outlook. The culprit? Apparently this occurs when a server is expecting to receive mail before sending. This is usually results from server authentication priorities (for example, you attempt to send mail before your “spam filter” has finished its receiving process.)
Solutions to resolve the 503 RCPT error
- Pop before SMTP — Run a check for new messages (F9 key in Outlook) before sending your message and restart and rerun your spam filter application. Your IP address is entered in a relayhosts file, allowing email to be sent from your address for up to half an hour.
- If the problem still persists check “my server requires authentication” to authenticate automatically. With this setting you can bypass the check above and send mail without having to “pop” your mail box first. You can also try changing the outgoing port from 25 to 26, since some ISP’s block this port.
- Several of our readers have pointed out that it may help to remove apostrophes from your email account names (and ask senders to remove them if you’re having trouble receiving emails from them).
- If you’re on a VPN, try disconnecting from the VPN prior to using your mail program.
- Your mailbox may be full – try clearing out messages or asking your mail service provider to increase your mailbox limits.
- If you are using multiple mailboxes, make sure these fixes/ settings are applied to each one of them, especially the “default” one.
- Finally, if using a mail screening utility such as Mail Washer, you may want to disable the “automatically check at intervals” setting and check mail manually. If the system checks mail while you are sending you may get this error.
If these don’t work, check your mail server
If none of the above work we recommend contacting your hosting provider. Your mail services account needs to be set up properly (associated with the right user name, etc.). We encountered this exact problem when switching hosts once – the mail server configuration got goofed up, and none of the above solutions worked. In the interim (until settings are fixed by your hosting provider) you can adjust your outgoing mail server to reflect that which your ISP uses, which should let you send mail again through your local client (Outlook, but not from the server (Webmail)), until the problem is fixed.
Install anti-spam software
As mentioned previously, to keep your mail system running smoothly, and to help you get rid of various email related errors, including the 503 valid RCPT error, we recommend installing a solid anti-spam solution. Anti-spam software is affordable, but your email and privacy are priceless. Don’t let the spammers get the best of you. For a limited time, get a free trial of Spam Bully.
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Created
June 7, 2021 -
Category
HostPapa Email
Error 503 Valid RCPT command must precede DATA can occur when sending an email. It’s telling you that your email server did not properly authenticate your SMTP (outgoing mail) connection.
The two most common causes for this error are:
- Your email server requires you to check email first before sending an email (checking email first is one way your email provider manages the security of your email account).
- Your email client isn’t set up for SMTP Authentication.
Checking email before sending
When you first open your email client, it automatically checks your email first. However, if you attempt to send an email after about 30 minutes and see this message, simply check your email for new messages. You’ll then be able to send an email if this is the problem (most common with Outlook).
More often, Outlook Error 503 tells you that you need to set up SMTP Authentication in your email client.
Setting up SMTP Authentication
Configuring SMTP Authentication in your email client requires you to edit your email account SMTP (outgoing mail) settings. Add your email address and password to the SMTP settings, and you won’t receive any more Outlook Error 503 Valid RCPT command must precede DATA messages.
How you set up SMTP Authentication depends on the email client you use. Here’s how to set it up in Thunderbird (V52):
- Open the Tools menu and select Account Options.
- Scroll to the bottom of the Accounts panel and click Outgoing Server.
- The Outgoing Server (SMTP) Settings display in the right panel. Select the SMTP server you wish to change and click the Edit button.
- The SMTP window opens.
- In the SMTP window, set Connection security to SSL/TLS, Authentication method to Normal password, and enter your email address in the User Name field.
- Click OK to save your settings.
The first time you check your email, you’ll be asked for your account password. Enter your password and click the Save Password box to save your password and avoid re-entering it in the future.
If you need help with your HostPapa account, please open a support ticket from your dashboard.
For those that are tearing their hair out when getting the “503 valid RCPT command must precede DATA” error (we’ll refer to it as simply the “503 error” going forwards) when trying to send email, here are some common solutions that will hopefully get you back up and running.
If these don’t work, or you need more detail on any of these steps, please read the rest of this article, and the comments below, for some more in-depth solutions.
Possible Causes And Solutions For Email Error 503
There are several possible causes your email client might give you the error 503 valid RCPT command must precede DATA (and subsequently you won’t be able to send or receive email). Here are the most common causes and their solutions.
Apostrophes
Remove any apostrophes (single quotes) or other non-alphabetic characters from your email account name(s).
Full Mailbox
Make sure the mailbox of the affected account is not full or has met or exceeded its quota. You can uncheck the following option to make sure a copy of all your emails is not being left on the server (note that since the email will be downloaded to your PC after this setting change, you won’t be able to access your emails from another location if you do this).
In Outlook, browse to Tools > Account Setting > More Settings > Advanced > Uncheck “leave a copy of this message on the server.”
Multiple Mailboxes
If you are using multiple mailboxes, make sure these fixes/settings are applied to each one of them, especially the “default” one.
Outlook PST Files
Sometimes the 503 error will occur if you have a corrupt Outlook PST (mail archive) file. Try repairing the file.
Pop Before SMTP
Run a check for new messages (F9 key in Outlook) before sending your message and restart and rerun your spam filter application. Your IP address is entered in a relay hosts file, allowing email to be sent from your address for up to half an hour.
If the problem still persists, check “my server requires authentication” to authenticate automatically. With this setting, you can bypass the check above and send mail without having to “pop” your mailbox first. You can also try changing the outgoing port from 25 to 26, since some ISP’s block this port.
Receive Before Send
Your server may expect to receive mail before sending. This usually results from server authentication priorities (for example, you attempt to send mail before your “spam filter” has finished its receiving process.)
SMTP Port
Try using port 26 (this is used for secure/authenticated connections, instead of the default 25) for outgoing mail.
Sender Matching
Sender MatchingMake sure you’re sending from the same email address that the recipient sees your email coming in as (ie. don’t make the “from” field differ from the email address used in your outgoing mail settings).
Server Authentication
Set up your outgoing mail to use outgoing server authentication (sends mail by logging in with your email address and password).
In Outlook, browse to Tools > Account Settings > More Settings > Advanced and change the outgoing server to ‘Auto.’ Next, browse back to More settings > Outgoing server and check the “My outgoing server uses the same authentication as my incoming server” box.
If you select to have Outlook “remember your password” you won’t have to type it in every time you send an email.
Spam Checkers
If using a mail screening utility such as Mail Washer, you may want to disable the “automatically check at intervals” setting and check mail manually. If the system checks mail while you are sending you may get this error.
VPN
If your system is trying to connect via a VPN network while you’re sending email, you may get this error. Try disconnecting the VPN before sending and receiving mail.
Still Having Trouble?
If none of the above work, we recommend contacting your hosting provider. Your mail services account needs to be set up properly (associated with the right username, etc.). We encountered this exact problem when switching hosts once – the mail server configuration got goofed up, and none of the above solutions worked. In the interim (until settings are fixed by your hosting provider) you can adjust your outgoing mail server to reflect that which your ISP uses, which should let you send mail again through your local client (Outlook, but not from the server (Webmail), until the problem is fixed.
As mentioned previously, to keep your mail system running smoothly, and to help you get rid of various email related errors, including the 503 valid RCPT error, we recommend installing a solid anti-spam solution. Anti-spam software is affordable, but your email and privacy are priceless.
Got any other email troubles you need help with? Our experts will find the answer for you (for example, helping you if you’re having trouble getting your Gmail to load). Just ask us in the comments below.
Did our solutions get your 503 error resolved? Let us know in the comments!
Tagged With: Email