На чтение 3 мин Просмотров 61 Опубликовано 3 октября, 2022
Как и любая MMO с живым сервисом, New World подвержена множеству ошибок, некоторые из которых связаны с сетью, некоторые связаны с оборудованием, а некоторые возникают по вине разработчиков. конец, например, проблемы с сервером и тому подобное. Среди всех проблем, с которыми сталкиваются игроки New World во время игры или запуска игры, у нас есть одна, когда они получают сообщение об ошибке «Нет информации о продукте», которое возникает из-за проблем с совместимостью. В этом руководстве рассказывается о том, как исправить ошибку New World No Product Information Found.
Как исправить ошибку New World No Product Information Found
Как упоминалось ранее, ошибка New World No Product Information Found возникает при наличии проблемы совместимости. В большинстве случаев это связано с ОС, установленной на вашем ПК, а иногда это происходит, когда вы используете последние конфигурации iPV6, VPN и другие подобные вещи.
Итак, как исправить ошибку «Нет информации о продукте» в MMO Amazons New World? Вы можете решить проблему, перезагрузив компьютер. Всякий раз, когда мы получали сообщение об ошибке «Информация о продукте не найдена» при попытке сыграть в «New World», мы исправляли ее, перезагружая компьютер.
Еще одна вещь, которую многие игроки со старыми системами, как правило, упускают из виду, это то, что в системных требованиях New Worlds четко упоминаются требования к ОС как 64-разрядная версия Windows 10. Поэтому, если у вас установлена 32-битная ОС, есть большая вероятность, что вы не сможете запустить New World, а если вы используете Windows 7 или 8, вы можете получить сообщение об ошибке No Product Information Found при запуске New World. Итак, убедитесь, что вы используете Windows 10 64 разрядной или более поздней версии и последнюю сборку ОС.
Хотя это то, что почти никто из игроков не упускает, все же убедитесь, что у вас установлена самая последняя версия New World и нет ожидающих обновлений.
Если описанное выше устранение неполадок не помогает, попробуйте отключить IPv6 для своей сети, выполнив следующие действия:
- Щелкните правой кнопкой мыши параметр Wifi или Network на панели задач. и выберите «Открыть центр управления сетями и общим доступом».
- Выберите «Изменить настройки адаптера» в правом меню.
- Выберите и щелкните правой кнопкой мыши активный сетевой адаптер.
- Снимите переключатель для TCP/IPv6.
- Нажмите «ОК» для подтверждения
< li>Теперь нажмите «Свойства».
Это должно исправить ошибка Новый Свет Информация о продукте не найдена. Также убедитесь, что вы не используете VPN и прокси.
Вот и все. На этом мы завершаем наше гайд по устранению ошибки «Нет информации о продукте» в New World.
New Worldэто открытый мир. MMO от Amazon в настоящее время доступна на платформе ПК через Steam.
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- 5 Fixes for New World Unrecoverable Error in Windows 11/10
By Vera | Follow |
Last Updated February 17, 2022
New World unrecoverable error no product information found or steam must be running is a common issue when playing this game. If you encounter such an error in Windows 11/10, how can you remove it from your PC? MiniTool gives some efficient ways in this post to help you out.
Unrecoverable Error New World
New World is an open-world MMO (Massive Multiplayer Online) PC game developed by Amazon Games. For excited players, the worst thing is to encounter an error a bug in the game. When playing New World, the common issue is that “Unrecoverable Error” appears on the computer screen.
The error message says “Steam must be running to play this game. Make sure you are logged into Steam, then try again”. Sometimes, the screen shows “No product information found, cannot initialize Game. Please contact Customer Service for this product”.
The error is not uncommon but it is easy to fix. Go to the following part to look for solutions now.
Fixes for New World No Product Information Found Windows 11/Steam Must Be Running
Check System Specifications
To play a game on a PC, the machine should meet the minimum system requirements and New World is not an exception. If you get unrecoverable error, perhaps the PC cannot meet the requirements of this game. Go to check your PC specifications and here is a related article — How to Check PC Full Specs Windows 10 in 5 Ways.
New World Minimum Specifications
- System: Windows® 10 64-bit
- CPU: Intel® Core™ i5-2400 / AMD CPU with 4 physical cores @ 3Ghz
- Memory: 8 GB RAM
- Graphics: NVIDIA® GTX 670 2GB / AMD Radeon™ R9 280 or better
- Storage: 50 GB available space
- DirectX: Version 12
If your PC is capable of running New World, try other fixes below.
Restart/Reinstall New World
To fix New World unrecoverable error steam must be running/no product information found in Windows 11/10, you can try to restart this game. If this won’t work, go to uninstall New World from your PC and then reinstall it to see if the error is removed.
Repair Easy Anti-Cheat
According to users, Easy Anti-Cheat may be the root of unrecoverable error, and repairing it may fix it.
Related article: What is EasyAntiCheat.exe on Your Computer?
Step 1: Go to Steam and click Library.
Step 2: Locate New World, go to Settings > Manage > Browse local files to open the folder of this game in File Explorer.
Step 3: In the EasyAntiCheat folder, double-click the EasyAntiCheat_Setup.exe file.
Step 4: Click Repair Service.
Verify Integrity of Game Files
Game file corruption could lead to unrecoverable error in New World. So, you can try to check if game files are damaged and replace them in this way.
Step 1: Launch Steam and go to Library.
Step 2: Locate New World, right-click on it and choose Properties.
Step 3: In the Local Files section, click Verify integrity of game files.
Disable IPv6
If you encounter New World unrecoverable error no product information found, disabling IPv6 is a good solution, and follow the instructions below.
Step 1: Launch Control Panel and view items by Category.
Step 2: Click Network and Internet > Network and Sharing Center.
Step 3: Click your network connection and click Properties.
Step 4: Uncheck the box of Internet Protocol Version 6 (TCP/IPv6) and click OK.
Verdict
Get New World unrecoverable error steam must be running/no product information found in Windows 11/10? After trying these ways, you should remove it from your PC. If you have other ways, tell us in the following comment. Thanks.
About The Author
Position: Columnist
Vera is an editor of the MiniTool Team since 2016 who has more than 5 years’ writing experiences in the field of technical articles. Her articles mainly focus on disk & partition management, PC data recovery, video conversion, as well as PC backup & restore, helping users to solve some errors and issues when using their computers. In her spare times, she likes shopping, playing games and reading some articles.
Might be time for an upgrade.
Most live-service games have a variety of issues that affect users, and even more so when they’re MMOs. New World, Amazon Game Studios’ swing at the massively multiplayer genre, is no exception – many players remember the troubles of its first few weeks after launch. One common error that some players are met with when trying to launch the game is the “Product Information not found” error, usually in the form of a Windows popup, that forces the game closed. If you’re having trouble logging on to New World, keep reading to learn how to fix the ‘No Product Information Found’ error.
Related: All New World Hemp Locations: Where to Find Hemp in New World
How To Fix New World ‘No Product Information Found’ Error
The ‘No Product Information Found’ error is mostly due to compatibility issues with your operating system. New World does not support Windows 7 or 8, so upgrading to Windows 10 is a must. Additionally, players should make sure that they have the latest Windows 10 updates installed.
An important note: New World cannot run on a Windows Preview Insider build. According to AGS Customer Support, players should roll back to a stable build of Windows 10 if they are still encountering this error.
If your Windows 10 build is fully updated and you’re still having trouble, you can try the following options to help remedy this error:
- Turning IPv6 Off
- From the Start/Windows Menu, select settings.
- Select Network and Internet.
- In the Status section, under change your network settings, select Change adapter options.
- When the Network Connections window opens, right-click your network connection.
- Select properties.
- Scroll to Internet Protocol version 6.
- Uncheck the Internet Protocol Version 6 (TPC/IPv6) box.
- Select OK to save your changes for the selected network adapter.
- Try launching the game again.
- Restart your computer
- Reinstall New World
Related: Is New World Down? – How to Check New World Server Status
If this guide was helpful, make sure to check out our other guides on New World and more here at Prima Games.
Matt Vatankhah
Matt grew up binging JRPGs, FPS, and Point & Click Adventure games. These days, you’ll find him engrossed in Final Fantasy XIV, or in a competitive FPS lobby, anxiously waiting for you to ready up.
New World has a lot of potential in the unique MMO genre. The game is set to release on 31st of Aug this year. And while the game is mostly bug free, you may run into the New World ‘No Product Information Found, Cannot Initialize Game’ error. From what we gather, this error is a glitch with the game that can surface every once in a while. We do not know if this error will transfer to the main game, but if it does it has a very simple and straightforward solution. Stick around to know more about the error and how to fix it.
The identified reason for this error is an operating system that’s not supported by the game, but there can be other causes as well. As we mentioned, we encountered this error a few times on Windows 10, but were able to fix it by the simple restart of the computer. If you are lucky you may be able to resolve the New World ‘No Product Information Found, Cannot Initialize Game’ error by a simple reboot of your device. If not, here are some more solutions that’s worked for other users.
One of the solutions to the error is to play on a system that’s supported by the game. If you are on Windows 7, try Windows 10. For users on Windows 10 who are getting the error, ensure that you are on the latest built of the operating system. If you are running the game on the Windows Insider Preview, revert back to the stable built to fix the error.
Disabling the IPv6 is also known to fix this error. To disable it, look for the network or Wi-Fi icon on the Tray Menu and right-click on it. Choose Open Network and Sharing Center > Change Adapter Settings > right-click on the active network adapter and select Properties > uncheck Internet Protocol Version 6 (TCP/IPv6) and press OK.
If the above solutions have failed, here is a checklist you can go through.
- Ensure that the Amazon and Steam accounts are linked.
- Go to the install folder of the game, locate EasyAntiCheat folder, and Run it as admin.
- Press Windows Key + R, type services.msc, and check that the EastAntiCheat service is not disabled. It should be set to manual or automatic.
- Finally, verify the Integrity of game files.
The complete error message that you may encounter is, “Unrecoverable Error. No product information found, cannot initialize Game. Please contact Customers Service for this product.” If the solutions in this post does not work and you meet the requirements to play the game, getting in touch with the developers may be your final option.
If you have a solution for the New World ‘No Product Information Found, Cannot Initialize Game’ Error that we did not cover in the post, you can share them with the community in the below comments section.
Today we will tell you how to fix the fatal error No product information found, game cannot be initialized in New World.
What is the fatal error in New World?
This is an error related to the message «No product information found, the game cannot be initialized», it is a technical problem of the game that may appear from time to time, even though the game has not been released in full. Fortunately, this guide will tell you how to fix the fatal error No product information found, game cannot be initialized.
How to fix the fatal error No product information found, game cannot be initialized at New World?
The first thing you have to know if you are wondering how to fix the unrecoverable error No product information found, the game cannot be initialized, is that the reason why this problem should occur is that the operating system is not compatible with the game, but there may be other causes.
If you are a Windows 10 user, the first thing we recommend you do is restart your PC, which should correct the problem without further ado. In case it doesn’t work, there are still other things you can try.
Read Also:
It is very important that your operating system is updated, so if you are a Windows 7 user, you will have to make sure you go to version 10. And if you are running the game in Windows Insider Preview, you will have to return to the stable created to correct the error.
In case the problem is still not fixed, you can disable IPv6 to correct it. For this you will have to go to the network or Wi-Fi icon in the tray menu> right-click on it> select Open Network and Sharing Center> Change adapter settings> right-click on the network adapter active> Properties> deactivate Internet Protocol version 6 (TCP / IPv6)> finally select OK.
It is important that you check that the Amazon and Steam accounts are linked. To do this you will have to go to the installation folder of the game> select the EasyAntiCheat folder as administrator> press Windows R key> type services.msc and make sure that the EastAntiCheat service is not disabled, that is, verify that it is in manual or automatic.
Another thing you can do to correct the problem is to check the integrity of the game files.
And in case it finds you with the message “Unrecoverable error. No product information found, game cannot be initialized. Contact Customer Service for this product «, you will need to contact the developers or New World customer service for a solution.
We hope that after reading this guide on how to fix the unrecoverable error No product information found, game cannot be initialized in New World, you can find the correct solution for the problem, so we recommend you try each solution one by one until you find the correct one.
Platform(s):
Microsoft Windows PC
Developer(s):
Amazon Game Studios Orange County
Publisher(s):
Amazon Game Studios
Release date:
August 31, 2021
Other Tags
video game, gameplay, price, 60fps, steam
Other Articles Related
Like any live-service MMO, New World is prone to many errors, some network related, some hardware related, and some arise from the developers’ end, like server issues and other such things. Amid all the problems New World players experience while playing or starting the game, we have one where they get the error message, “No Product Information Found” which arises due to compatibility issues. This guide will talk about how to fix the New World No Product Information Found error.
As mentioned earlier, New World “No Product Information Found” error arises when there is a compatibility issue. Most of the time, it is related to the OS you have installed on your PC, and sometimes it occurs when you are using the latest iPV6 configurations, VPNs, and other such things.
Related | New World Brimstone Sands Release Date Revealed: Everything you Need to Know
So, how to fix the No Product Information Found error in Amazon’s New World MMO? You can resolve the issue by restarting your PC. Whenever we got the No Product Information Found error while trying to play New World, we fixed it by restarting the PC.
Another thing many players with old systems tend to miss out on is New World’s system requirement clearly mentions OS requirements as Windows 10 64-bit. So if you have a 32 Bit OS installed, there’s a high chance you won’t be able to run New World, and if you are running Windows 7 or 8, you may get a No Product Information Found error while starting New World. So, make sure you use Windows 10 64 Bit or higher and have the latest OS build.
While this is something that hardly any players miss out on, still ensure you have the most updated version of New World installed, and there are no Pending Updates.
Related | New World: Lost Enemy Weakness Guide
If the above troubleshooting doesn’t help, try disabling iPv6 for your network using the below steps:
- Right-click the Wifi or Network option in the taskbar and select Open Network and Sharing Center.
- Select the Change Adapter Settings from the right menu.
- Select and right-click on the active network adapter.
- Now click on Properties
- Uncheck the radio button for TCP/IPv6.
- Click on Ok to confirm
Doing so should fix the New World No Product Information Found error. Also, make sure you are not using VPNs and proxies.
That is it. That concludes our guide on how to fix the No Product Information Found error in New World.
New World is an open-world MMO from Amazon currently available on the PC platform via Steam.
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If you’ve been trying to play the New World beta, you may well have stumbled across the New World unrecoverable error «No Product Information Found, Cannot Initialise Game». When this happens, players cannot access the open world of New World. If this has effected your journey to Aeternum, then this article is for you. Read on, for our top tips on how you might be able to overcome this first challenge in your New World adventure.
How to fix the ‘Cannot Initialize Game’ error
This particular beta only launched a few days ago, on 20th of July. It runs until August 2nd, so you only have a narrow window of opportunity to play in this phase of testing. This particular error does seem to have a pretty clearly defined set of causes, which means the fixes are equally clear. Here’s what you need to know:
- The first thing to do is make sure that your Amazon account and Steam accounts are linked. This is if you made your New World purchase via Amazon.
- Users have also found that disabling something called IPv6 has fixed this error. To do this:
- Right-click the internet icon on your taskbar
- Open Network and Internet Settings
- Click Change adapter settings
- Right-click the network adapter
- Click on Properties
- Deactivate Internet Protocol version 6
- Make sure that EasyAntiCheat has not been disabled. As with many games, disabling the anti-cheat software can stop games from launching. Press Windows key + R > type Services.msc and ensure EasyAntiCheat is set to either manual or automatic.
- Finally, as always, turning your computer off and back on again can sometimes be all you need to do, to overcome an error.
If none of these remedies work, then it may well be time to contact customer services for additional support. Or wait until the game is officially released at the end of August. By then, hopefully all of these glitches will have been addressed.
Read More: New World release date: When does the Amazon MMO come out on PC, and will it launch on PS4 as well?
What causes New World unrecoverable error?
The «cannot Initialise Game» error seems to have a few fundamental causes, most of which are highlighted above: Issues with EasyAntiCheat, IPv6, or unlinked accounts. But there is one additional point which is worth mentioning. If it applies to you, then none of these other solutions will work.
If you are still on Windows 7 or Windows 8, New World will not work. The system requirements of the game specify a 64-bit Windows 10 OS as a minimum. So if you are on an earlier version of Windows, you aren’t going to be able to participate. Even if you are on Windows 10, it’s worth making sure your OS is fully up-to-date if you are being effected by this error.
Ultimately, errors are to be expected in the beta testing phase. At least this one has a workaround.
Read More: New World Connection Error: How To Fix Unable To Establish Connection With The Server Error And Check Server Status11