Nw 31291 6 ps4 как исправить

An error code that can suddenly appear on the PS4 is the NW-31291-6 message. It can happen in the middle of gameplay and the error message is usually that the PS4 cannot connect to the Wi-Fi Network. After this they can’t seem to connect their PS4 to that particular router at all.

This error code happens because the PS4 cannot find the Wi-Fi router on the network, or the signal is too weak. This can be an extremely irritating error for users, since the connection may have been fine on Wi-Fi for months or years until it suddenly drops and they get this error code.

Another strange thing that people report with this error is that they seem to be able to connect to other Wi-Fi networks, even mobile hotspots, without any problems on the same console.

It just seems to be the specific router in their home that they can’t connect to, and only the PS4 has this problem (other devices in the home are usually fine connecting to the same router). Also, the normal quick solutions, like resetting your console and router, don’t seem to work with this error.

The NW-31291-6 error is usually caused by the PS4 connecting to the router on the 5Ghz Wi-Fi band, and taking it off this band and moving to 2.4Ghz is the most common solution to fix the error message. In rare cases, changing the DNS servers to Google DNS (8.8.8.8, 8.8.4.4) can also resolve the problem.

Here the most common way to fix the problem:

• Go to Settings….Network….Set Up Internet Connection.
• Go to Easy/Auto setup if on Wi-Fi
• A list of available networks should appear
• Press the Options button to bring up Wi-Fi bands
• Switch from 5GHz to 2.4Ghz or vice versa
• Your PS4 should be able to find your Wi-Fi again.

PlayStation themselves suggest some quick solutions, like quick resetting your console and router, or hard resetting by unplugging them both for 5 minutes, and moving the console and router closer together. In our experience these steps rarely fix this particular problem; changing the Wi-Fi band on which your PS4 connects usually works better.

We’ll go through this solution first, then look at some other solutions which can also fix the problem.

Solution #1 – Switch to a 2.4 GHz Connection on Your Router

The solution that seems to most often work for PS4 gamers with this error code is to switch to either Automatic or 2.4Ghz Wi-Fi band when setting up their Wi-Fi connection. Moving the PS4 off 5Ghz seems to get rid of the error message for a lot of users. It seems the most effective solution to this problem that works most of the time.

It simply involves configuring the Wi-Fi connection on your PS4 so it connects only on the 2.4 GHz band. Most router now are dual band, meaning they have two separate frequencies that devices can connect on – 2.4GHz and 5GHz. Unfortunately, it appears that connecting on the 5 GHz band sometimes causes this error.

Here are the steps to take:

• On your PS4, go to Settings….Network….Set Up Internet Connection
• Select Wi-Fi if thats what you are using
• Select Easy – a list of Wi-Fi networks would usually pop up, but may not because of this error.
• Press the Options button – the small button on the right of your Dualshock, close to the main four buttons (square, x etc)
• A Wi-Fi Frequency Bands menu should come up, with three options – Automatic, 5GHz Only and 2.4GHz Only.
• Move it over from 5.GHZ to either Automatic or 2.4GHz Only
• In many cases, your Wi-Fi network should reappear on the screen. Your PS4 is now able to find it again!
• Finish the network setup. In most cases this fixes the problem and the PS4 reconnects to the router as normal.
• See just below for a video demo of these steps
• If this doesn’t work, we have more solutions below.

Sorry for the poor video quality; it is the best video demonstration online at the time of writing. The others were even worse!

Solution #2 – Manually Changing the Frequency Modes/Channels on the Router

If pressing the Options button doesn’t get the Wi-Fi bands to come up, then you’ll have to log into your router and manually place your PS4 console on a different Wi-Fi mode, channel or band if it’s currently in the 5GHz band. Here are the steps to do this

For changing the Wi-Fi mode or type:

• Log into your router by typing it’s IP address into a browser address bar. The most common are 192.168.0.1 (or 192.168.1.1 or 192.168.1.254). Then type in the admin/password which will be on the back of the router.
• Once logged into your router, you are looking for Wireless Settings or something similar.
• In the menus here, you are looking for a Mode, 802.11 Mode or Network or Protocol option or something similar.
• If available, change the wireless mode to the b/g/n option.
• Change the Security Mode option to WPA2-PSK (AES/TKIP) or similar if available
• This reverts to an older form of Wi-Fi which is less secure but sometimes has better connectivity. Security is not so important for games consoles as they can’t catch viruses.

For changing the Wi-Fi channel width/frequency:

• Go to Wireless Settings in your router again.
• Look for the Channel Width setting something similar.
• Change the current setting off what it is currently on onto something else. If it’s on 20MHz, move it to 40Mhz, or vice versa.
• Note this is distinct from the Channel, which usually runs on a range from 1-11. Here, you are looking for the Channel Width option, usually stated in MHz. See the picture below.
• Save settings and exit.

Play around with different channel width to try and get rid of the NW-31291-6 error

Solution #3 – Configuring DNS Settings For Your PS4

This error can sometimes also show up because the DNS is either not working, or not properly set. This can be the case on occasion, but far less often than the 5.Ghz error we mentioned above.

However, simply manually configuring your DNS servers to Google DNS has sometimes resolved this error for some users. Here are the general steps to do this:

• Go to Settings….Network……Set Up Internet Connection
• Select Wi-Fi or LAN depending on your connection. Plug into your router and use wired if the Wi-Fi doesn’t work.
• Run through all the settings as they are, without changing them, until you get to DNS Settings
• For DNS Settings, switch to Manual
• Input these DNS servers: Primary: 8.8.8.8 Secondary: 8.8.4.4
• See this video for an example of someone solving this error code by doing this. This solution works less often than the 2.4GHz solution above.

How to Set Google DNS on PS4

Longer Term Solution – Use Wired Connections Instead of Wireless

A longer term solution for better connectivity in general for PS4 gamers is to simply use wired connections instead of Wi-Fi, since ethernet connection always deliver a more solid and consistent experience than wireless anyway. See our article which covers this.

Wi-Fi is not always reliable and is prone to dropping out over distance and giving an unreliable signal, resulting in lag when playing online, and error messages like these popping up and stopping people getting online.

Of course some PS4 gamers are only using Wi-Fi because they are several rooms or floors away from the router and are too far away to run a cable directly. In these cases a powerline adapter is a great solution which can allow for a wired ethernet connection, even at distance from the router.

Powerline kits consist of a pair of adapter plugs, one of which is plugged in and connected to your router, the other of which is plugged in and connected to your device. The two adapters then communicate through the electrical wiring of the house to deliver a strong, wired internet connection for maximum bandwidth and minimal latency, which is just what gamers need.

Copper wiring can transmit data as well as electricity and powerline technology cleverly takes advantage of this to deliver internet connections to any room you like in the house. They can give you all the benefits of being on a wired connection without any DIY or long wires trailing around.

They are worth considering as a next best solution for gamers who are a long way from the router and can’t run ethernet directly. They are almost always more reliable than Wi-Fi.

You can find links to the TP Link Nano Powerline adapter, pictured above, plus more advanced models, on our Powerline Adapters page.

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PS4 users may encounter the NW-31291-6 message as a result of a sudden error. Playing a game can be interrupted by an error message that says the PS4 cannot connect to the WiFi Network. As a result, their PS4 cannot connect to that router at all. PS4 won’t detect the Wi-Fi router on the network, or signal strength is too weak.

Users who receive this error are sometimes extremely frustrated, since their connection might have been working on Wi-Fi fine for months or years before it suddenly drops, resulting in this error code NW-31291-6.

Interestingly, people who report this error get this error while connecting to other Wi-Fi networks, including mobile hotspots, without issue on the same console.

It just seems to be the specific router in their home that they can’t connect to, and only the PS4 has this problem (other devices in the home are usually fine connecting to the same router). Also, the normal quick solutions, like resetting your console and router, don’t seem to work with this error code NW-31291-6.

It is generally considered to be a result of the PS4 connecting to the router over the 5Ghz Wi-Fi band. This error is usually fixed by moving the PS4 from this band to 2.4GHz. If the problem persists, switching to Google DNS (8.8.8.8, 8.8.4.4) can also help.

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Below are some of the most common solutions to fix error NW-31291-6 on PS4.

• In Settings, go to Network, and then set up an Internet connection.
• If Wi-Fi is available, choose Easy/Auto setup
• It should display the available networks
• The Wi-Fi bands are displayed when you click the Options button
• Alternate between 5GHz and 2.4GHz
• It should now be possible for your PS4 to reconnect to your Wi-Fi.

There are several quick fixes recommended by PlayStation, such as quick resets and hard resets, such as unplugging the console for 5 minutes and the router and “moving the router closer to the console.” It is usually best to change the Wi-Fi band your PS4 is connected to, since these steps seldom solve this particular issue.

During this article, we’ll consider this solution first, then explore some other alternatives that might fix the issue.

Solution #1 – Set your router’s frequency to 2.4 GHz

In order to solve this problem, players with this error code are usually advised to set their Wi-Fi connection either to automatic or 2.4GHz band when they set up their connection. Several users report that switching off the PS4’s 5GHz frequencies has solved error code NW-31291-6 on the PS4. Generally speaking, this solution seems to work best in the majority of cases.

You just need to configure your PS4’s Wi-Fi connection to only connect to the 2.4 GHz band. Nowadays, the vast majority of routers have dual bands, meaning that devices can connect over two frequencies – 2.4GHz and 5GHz. A connectivity error sometimes appears when the 5 GHz band is used.

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To get started, follow these steps:

• To set up your Internet connection on your PS4, go to Settings > Network > Set Up Internet Connection
• If you’re using Wi-Fi, choose that option
• By selecting Easy, a list of Wi-Fi networks should appear, but may not due to this error.
• You will find the Options button on the right side of your Dualshock, just out of the way of the main four buttons (square, x, etc.)
• You will be able to select three choices – Automatic, 5GHz Only, and 2.4GHz Only – from the Wi-Fi frequency bands menu.
• From 5.GHZ, switch to Automatic or only 2.4GHz
• If your Wi-Fi network reappears on the screen, there is a good likelihood of it working again. The PS4 should now be able to locate it!
• Configure the network. Now this error NW-31291-6 usually resolved by doing this, and the PS4 will reconnect normally to the router.

Solution #2 – Changing the frequencies manually on the router

If your PS4 could not obtain an IP address from the SSID (WiFi network name), the NW-31291-6 error may appear. Perhaps the problem is due to an old WiFi module unavailable within the router’s bandwidth limits. If you wish to change the wireless settings on your modem router, you may need to access it via the internet.

It will be necessary to log into your router if pressing the Options button doesn’t bring up the Wi-Fi bands. If the PS4 is currently in the 5GHz band, you will have to manually change the Wi-Fi mode, channel, or band. It is also and effective way to fix  NW-31291-6 error on PS4. Below you will find options 1 and 2. To do this, follow these steps.

Option 1: In order to change the type or Wi-Fi mode:

• Enter the IP address of your router into the address bar of your browser. It is typically 192.168.0.1 (or 192.168.1.1) or 192.168.1.254. Once you’ve done that, enter the admin/password that is located on the back of the router.
• You need to find the Wireless Settings option once you’re logged into your router.
• You must select either Mode, 802.11 Mode, Network or Protocol option from the menu below.
• The b/g/n wireless mode should be selected if available.
• Optionally, switch to the WPA2-PSK (AES/TKIP) or similar security mode
• The older form of WiFi being reverted to offers a somewhat less secure connection but is sometimes easier to connect to. As games consoles cannot catch viruses, security is not as important as it is for PCs.

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Option 2: To change the channel width/frequency of your Wi-Fi network, follow these steps:

• Once again, go to the Wireless Setting in your router.
• Find the Channel Width setting or something similar.
• Put a new setting on to replace the current one. Put it at 40mhz if it is on 20MHz, or vice versa.
• This is not the same as the Channel, which usually runs from 1-11. Channel Width, usually expressed in MHz, is what you’re looking for here. Take a look at the picture below.
• Exit after saving settings.
• Here are some additional solutions you can try if this does not work.

Solution #3 – Configuring your PS4’s DNS settings

In some cases, this error can also indicate that the DNS has not been set up properly or is not working. It can happen from time to time, but it does not happen as often as the 5 Ghz error mentioned above.

However, some users have been able to fix this issue by manually configuring their DNS servers to Google DNS. To do this, follow these steps:

• In Settings, click Network, then set up an internet connection
• If you have a LAN or Wi-Fi connection, choose the appropriate one. When Wi-Fi fails, plug into your router and use wired Internet.
• Keep all the settings in their current format until you reach the DNS setting, then you can modify them
• To configure DNS settings manually, switch to Manual
• These are the DNS servers you need to input: Primary: 8.8.8.8 Secondary: 8.8.4.4

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Wired connections are a better long-term solution than wireless

To ensure better connectivity for PS4 gamers in general, users can simply switch to wired connections instead of wireless. Ethernet connections are always more stable and consistent than wireless anyway. You can read more about it in our article.

Wireless connections are unreliable due to dropouts over distance or undependable signals, causing lag with online play, and error messages like those above showing up and preventing people from getting online.

It’s understandable why some PS4 gamers rely on Wi-Fi since they are several rooms or floors away from the router and cannot plug in directly. An Ethernet powerline adapter is often the best choice in these cases, as it can allow you to connect to the router with a wired ethernet connection even when the router is far away.

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Plugging one of the adapter plugs into your router, and plugging the other into your device, is all that’s required to use the Powerline kit. With two such adapters connected to the wiring of the house, gamers can get a strong, wired internet connection with maximum bandwidth and minimal latency.

Powerline technology makes use of copper wiring to carry data as well as electricity, allowing anyone in the house to access the internet from any room. Despite the fact that they don’t require any DIY or long wires, you get all the benefits of a wired connection.

In the case of gamers who are far from their router and can’t connect via ethernet directly, they may be the next best option. The reliability of these networks is usually greater than that of Wi-Fi.