Nx license error cannot connect to license server system 15

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Статья — CS44661

Modified: 21-Dec-2022   

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license error server not connected 10004 nx 12. Please suggest solutions.

license error server not connected 10004 nx 12. Please suggest solutions.

license error server not connected 10004 nx 12. Please suggest solutions.

RE: license error server not connected 10004 nx 12. Please suggest solutions.

Try disabling the firewall on both the client system & license server and then test starting NX.
If NX can then work, the solution is to either leave the firewalls disabled or create some firewall rules to allow the license traffic through.

Video linked below explains what needs to be done to fix the the license service for the firewall rules to work.
https://vimeo.com/showcase/3165785/video/194767839

Anthony Galante
Senior Support Engineer

NX4 to NX CR with almost every MR (18versions)

RE: license error server not connected 10004 nx 12. Please suggest solutions.

There are a few questions though.

Are you running NX for the first time? Did it work before?
Did you just install NX for the first time? Is the license server on a different client/server? In that case, do you have network connection?

Ronald van den Broek
Senior Application Engineer
Winterthur Gas & Diesel Ltd
NX9 / TC10.1.2

Building new PLM environment from Scratch using NX12 / TC11

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Nexus License Troubleshooting Guide

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Bias-Free Language

The documentation set for this product strives to use bias-free language. For the purposes of this documentation set, bias-free is defined as language that does not imply discrimination based on age, disability, gender, racial identity, ethnic identity, sexual orientation, socioeconomic status, and intersectionality. Exceptions may be present in the documentation due to language that is hardcoded in the user interfaces of the product software, language used based on RFP documentation, or language that is used by a referenced third-party product. Learn more about how Cisco is using Inclusive Language.

Contents

Introduction

This document describes common issues with license installation and renewal processes on Nexus 7000 and 9000 Series switches. This document also describes techniques to troubleshoot license-related issues on Cisco Nexus Series switches.

Prerequisites

Requirements

Cisco recommends that you have knowledge of the Cisco NX-OS Licensing Guide.

Components Used

The information in this document is based on these software and hardware versions:

• Nexus 7000 Series Switch running Cisco Nexus Operating System (NX-OS) Release 6.2
• Nexus 9000 Series Switch running Cisco Nexus Operating System (NX-OS) Release 9.3(3)

The information in this document was created from the devices in a specific lab environment. All of the devices used in this document started with a cleared (default) configuration. If your network is live, make sure that you understand the potential impact of any command.

Background Information

Cisco Nexus NX-OS Series switches have a variety of features bound to a specific license. In order to use these features, most Nexus platforms require that the license first be installed. The evaluation license is a temporary license that lasts for a limited time period and is used to test various features. When the evaluation period is over, a permanent license must be obtained and installed to continue using relevant features.

This document describes common issues with license installation, renewal, and updates on Nexus 7000 and 9000 Series switches. This document also describes techniques to troubleshoot license-related issues on Cisco Nexus Series switches.

Common Issues on Nexus 7000 Series Switches

This section covers common licensing issues with Nexus 7000 Series switches.

A License with a Later/Different Expiry Date Already Exists for the Feature

When you attempt to install a new license for features on a Nexus 7000 Series switch, this error message appears:

The requirement is that the features enabled through the evaluation license should not be affected when the license is updated and this error message is resolved.

Solution

When a live Nexus 7000 Series Switch cannot be disrupted because it uses features that are bound to an evaluation period license (for example, Open Shortest Path First and Border Gateway Protocol ), complete these steps in order to renew the evaluation license:

Verify that the license files exist for the device with the show license brief and show license usage commands:

If you encounter this error, update the current license instead of installing the license as you would when a new Nexus 7000 Series Switch is configured for its license-binded features. Perform these steps in order to update the current license:

SERVER Line in License Should Have «this_host ANY»

When you attempt to install a license with the install license bootflash:license_file.lic command on a Nexus 7000 Series switch, this error message appears:

Solution

This error is caused by incorrect formatting in the license file. In order to fix this, the license file must be edited with this procedure:

Open the .lic file with a text editor.

Copy and paste its contents into a new text file.

Make sure the text is formatted similar to this:

In particular, the licensing software expects carriage returns after ANY and cisco, and before the INCREMENT begins.

Save the file with the all files file type with ANSI encoding.

Copy the new file to the switch’s bootflash and try to install it again with the install license command.

Note: As of NX-OS Software Release 6.2, the switch can automatically correct the license file formatting before it proceeds with the license installation. This can be done with the format keyword in the install license command.

License Server Does Not Support This Feature

When you attempt to install a license with the install license bootflash:license_file.lic command on a Nexus 7000 Series switch, this error message appears:

Solution

This message indicates that you run a version of code that does not support a license in your file. Complete these steps in order to fix the problem.

Look at the license file you want to install:

License is Missing

Logs report this for in-use licenses:

License usage output displays this:

Solution

This message indicates one of these two issues:

• The license file for this device is not present on the bootflash of the device.
• The license file for this device contains incorrect information.

Complete these steps in order to fix the problem:

Validate that the license host ID and filename match the device’s serial number.

Note: Output might be blank for one of the first two commands.

Note: If these do not match and this syslog is observed on two different Nexus 7000 Series switches, the license files might be swapped between the two devices. Compare the host ID and serial numbers between each chassis, and move the appropriate file to the correct chassis.

Move a backup copy of the license file to the device’s bootflash, then update the currently-installed license file with the backup copy through the update license command.

Note: If you do not have this file, have the license reissued via the support tools or a Cisco Technical Assistance Center (TAC) case.

License is in Use

When you attempt to update a license with the update license command on a Nexus 7000 Series switch, this error message appears:

Solution

This problem occurs when the license file used for the update contains a license already installed on the Nexus 7000. In order to fix this problem, remove the current licenses from the file used for the update with this procedure:

Enter this command in order to determine what licenses are installed:

Open the .lic file with a text editor.

Copy and paste its contents into a new text file.

Remove the entire INCREMENT section for the license already installed (in this example, FCOE-N7K-F248XP 😞

Save the file using the all files file type with ANSI encoding.

Common Issues on Nexus 9000 Series Switches

This section covers common licensing issues with Nexus 9000 Series switches.

License Server Does Not Support This Feature

When you attempt to install a license with the install license bootflash:license_file.lic command on a Nexus 9000 Series switch, this error message appears:

This message indicates that you run a version of code that does not support a license in your file. Complete these steps in order to fix the problem.

1. Look at the license file you want to install:
2. Compare the fields in your file that are bolded in Step 1 to the license tables and the feature history table in the NX-OS Licensing Guide in order to determine what version of code supports the license.

Note: This error message might appear on Cisco Nexus 93180YC-FX, 93108TC-FX, 93300YC-FX2, and 9336C-FX2 devices that run NX-OS Software Release 9.2(3) as a result of Cisco bug ID CSCvo71854. Cisco recommends that you open a support case with Cisco TAC to confirm and troubleshoot this issue further.

Invalid Filename Size, Filename Exceeds 30 Characters

When you attempt to install a license with the install license bootflash:long_license_filename.lic command on a Nexus 9000 Series switch, this error message appears:

This message indicates that the name of the license file is too long for the Nexus 9000 to install the license. License filenames must not exceed 30 characters in length. Complete these steps in order to fix the problem.

Rename the license file with the move bootflash:long_license_filename.lic bootflash:license_file.lic command.

Note: Before you rename the license file with the move command, verify that an existing file on the device is not already named with an identical filename as the new filename for the license file. This can be performed with the dir command, as demonstrated in this example.

Источник

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NX7 can’t get it to work. NX license error !!

NX7 can’t get it to work. NX license error !!

NX7 can’t get it to work. NX license error !!

This is the message I get.
«NX license error NX requires the enviroment variable UGS_LICENSE_SERVER to be confiqured properly. It can either be set to the value port@hostname of theNX license server or it can be set to point directly to a license file
by default it wll be of the form 28000@servername.»

I was on the phone with GTAC for over 2 hours. Im beyond fustrated. They couldn’t help me. Why am I paying over $2K for my license matainenance and GTAC support.

I had NX5 working on my computer with no issues at all.
I installed version NX7 and now they both don’t work.

Is there anyone here that can help me.

RE: NX7 can’t get it to work. NX license error !!

nx uninstall 7 and install new software but only nx not flex
the flex of NX7 bad and this will change the license to run both software seamlessly
nx5 keep the flex of the same gate to 28,000
already gone through this and I did so and it worked

specialist and multi axis
development of IS & V
and postprocessors
member committee nxcam plm world

RE: NX7 can’t get it to work. NX license error !!

Does your UGS_LICENSE_SERVER environment variable exist, and if so, what value does it have?

If you are on a windows machine you can check by going into the control panel -> System -> Advanced tab -> Environment variables button.

RE: NX7 can’t get it to work. NX license error !!

John R. Baker, P.E.
Product ‘Evangelist’
Product Design Solutions
Siemens PLM Software Inc.
Industry Sector
Cypress, CA
http://www.siemens.com/plm
http://www.plmworld.org/museum/

To an Engineer, the glass is twice as big as it needs to be.

RE: NX7 can’t get it to work. NX license error !!

John,
I already did install the new License software. Thats what the problem is I think.
Nx5 was working fine. I downloaded the nx7 software and the license. Now i get the error message and now it doesn’t work on my machine.
I went to lmtools and its pointing to the right nx7 lic file. I go to license option and my bundle is not there.

Im going to try and call GTAC again and get somebody else i hope. Its ridiculous they can’t tell me how to fix it.

RE: NX7 can’t get it to work. NX license error !!

friend I do not want to talk but the bad flex NX7 this does not work
for being party use of Macrovision as I told you keep the flex of nx5
change the license and install NX7

GTAC not solve anything at least here in Brazil and poor support

I needed and how you got in hand ..

specialist and multi axis
development of IS & V
and postprocessors
member committee nxcam plm world

RE: NX7 can’t get it to work. NX license error !!

Quote (cadcamnx):

John R. Baker, P.E.
Product ‘Evangelist’
Product Design Solutions
Siemens PLM Software Inc.
Industry Sector
Cypress, CA
http://www.siemens.com/plm
http://www.plmworld.org/museum/

To an Engineer, the glass is twice as big as it needs to be.

RE: NX7 can’t get it to work. NX license error !!

let me try and understand.

you installed the NX7 licensing without uninstalling the NX5 one first?

If that’s the case then what you now have is a corrupted FlexLM install.

You need to uninstall the NX licensing installs via the Add/Remove Programs. Also make sure the NX licensing services are disabled from running as well. (Windows Control Panel -> Administrative Tools -> Services).

Delete the FlexLM install folders. (eg C:program filesUGSUGS Licensing). Reboot the system.

Then in your NX7 install there will be a UGFLEXLM folder. Run the lmtools.exe in that folder and you can create a new licensing service on the «Config Services» tab.

In the «service name» field type in a name for the new license service.
Point the lmrgd to the one in the NX& UGFLEXLM folder.
Point to the NX7 license file.
Point the log to a txt file in the same folder.

Make sure you save the service with user services & start server at powerup turned on.

This should then create a new service which you can then start & check that it is working by looking at the log file from the config services page.

Anthony Galante
Support Manager/IT Admin
PLM Australasia Pty Ltd
NX4.0.4MP10, NX5.0.1->5.0.6, NX6.0.1->NX6.0.5, NX7 & NX7.5ip30 Beta

RE: NX7 can’t get it to work. NX license error !!

Your recommendation worked?
I got rid of the Licensing and made a new service.
It worked but is this the way I should run my NX7?

RE: NX7 can’t get it to work. NX license error !!

if it works, leave it as it is. All you have done is manually created a license service rather than having it created automatically by the install.

I have done with this before with my customers & it works just fine.
If you ever reinstall the whole system (operating system) then you just use the NX7 license install to create your licensing service for NX5, NX6 & NX7.

Anthony Galante
Support Manager/IT Admin
PLM Australasia Pty Ltd
NX4.0.4MP10, NX5.0.1->5.0.6, NX6.0.1->NX6.0.5, NX7 & NX7.5ip30 Beta

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Источник

The following error message displays when starting an ArcGIS Desktop application:

"FLEXlm Error: Cannot connect to license server. The server (lmgrd) has not been started yet, or the wrong port@host or license file is being used, or the port or hostname in the license file has been changed.
Feature: ARC/INFO
Server name: server1
License path:[Below are examples only]
@server1;c:arcgisarcexe82sysgenlicense.dat
@server1;c:Prog~1ESRILicensearcgis9x
@server1;c:Prog(x86)ESRILicensearcgis9x

FLEXlm error: -15,10. System Error: 10061 "WinSock: Connection refused"
For further information, refer to the FLEXlm End User Manual,
available at "www.globetrotter.com".
Program not run."

ArcGIS cannot connect to and check out a license from a license server.

1. Verify that the License Path indicated in the error message is the correct host name or IP address of the license manager system. If the License Path is ‘Not_Set’, then Desktop Administrator has not been configured with the location of the License Manager. See: FAQ: Why is ‘Not_Set’ listed in the Desktop Administrator License Manager folder?
2. If the ‘License Path’ is correct, then the license manager may not be running. If the license manager system cannot be accessed, contact a license administrator for assistance. Otherwise, perform the following troubleshooting steps on the license manager system.
3. Restart the License Manager:
   1. Click Start > Programs > ArcInfo > License Manager > License Manager Tools.
   2. Check the Configuration using Services radio button.
   3. Select the Start/Stop/Reread tab.
   4. Click Stop Server.
   5. Click Start Server.
4. Perform a Status Enquiry to confirm that the licenses are available:
   1. Click the Server Status tab and click the Perform status enquiry button. Display Everything should be selected.
   2. Verify that there are no errors in the status enquiry. See: Checking the license server status
   3. Check the license manager log file for any errors.
   4. On the Config Services tab, click View Log. See: Problem: Messages in the license manager log file.
   5. If the status enquiry and log files do not indicate any errors, there may be a firewall running on the license manager system. See: How To: Configure Windows XP’s Internet Connection Firewall to work with the License Manager.
   6. If issues persist, contact Esri Support for further assistance.

• FLEXlm: Cannot connect to license server-UNIX systems
• Using the ArcGIS License Server Administrator
• License manager basics

Last Published: 4/25/2019

Article ID: 000001798

Software: Legacy Products