Order cancel error

Greetings to all
I am a new member in this forum.
I need help from you all on this forum.

My name is Livia, Im from Indonesia
I’m sorry if my english looks bad.

I have a problem with my trading account instaforex,
my trading account: 2200826
I see balance in my trading account was reduced by $162.27,
with comment «CANCEL ERROR ORDERS».

I have confirm to claim
I get reply like this:
Dear Client,
Please be informed that Short orders were cancelled by the Anti-fraud Department according to the paragraph 3.14.6. of the Public Offer Agreement.
If you have any questions please do not hesitate to contact us in future. Thank you for your letter.

When I asked for an explanation, they do not respond me again.

Then I confirm again, to dealer@instaforex.com
I get reply like this:
Please be informed that Short orders were cancelled by the Anti-fraud Department according to the paragraph 3.14.6. of the Public Offer Agreement.
The cancelled orders were, Ticket number- 1185013709, 1185095144, 1185095104, 1185094984, 1185095011, 1185014407, 1184906676, 1184906671, 1184756055, 1184733031, 1184742277, 1184613699, 1184613222, 1184612957, 1184612988, 1184427439, 1184426972, 1184282791, 1184284363, 1184340241, 1184340272, 1184282921, 1183969918, 1183942260, 1183969897, 1183969921, 1183578304, 1183640794, 1183568372, 1183667318, 1183713669, 1183713672, 1183713784, 1183713898,
You can also check it from your Client Cabinet > Trading account > History of Trades.

then I have check my history about order number that considered to break the rules.
And I see he just mention the order number, which canceled by me.
and it is a pending order, such as SELL LIMIT, BUY LIMIT, SELL STOP, and BUY STOP.
it is the number of orders canceled by me, and the order was not yet executed by the market.

I think it was a mistake,
not possible, I’m cancelling My pending orders (not yet touched by the market price) is considered violating.
I have explained it, but dealer not reply again..

Then I confirm again, to antifraud@mail.instaforex.com.
But, He just asked my trading account number, then nothing respond again until now I’m post here.
This is day 5 since the first time I sent a report to antifraud@mail.instaforex.com.

I am confused to confirm where else?
I hope someone can help me..

Всем привет!
Есть сайт:

https://avtokraska-shop.ru/personal/order/cancel/317/?CANCEL=Y

— это форма отмены заказа.
Если я ввожу комментарий, а потом жму на конопку «Отменить заказ» — то ничего не происходит, даже на ту же самую страницу редирект не происходит.

Знающие люди, подскажите пожалуйста, что не так?
Вот код вызова компонента  (файл /avtokraska-shop.beta3.ceteralabs.com/www/local/templates/.default/components/bitrix/sale.personal.order/templates/.default):

<?
if(!defined("B_PROLOG_INCLUDED") || B_PROLOG_INCLUDED!==true)die();
$APPLICATION->IncludeComponent(
   "bitrix:sale.personal.order.cancel",
   "",
   array(
      "PATH_TO_LIST" => $arResult["PATH_TO_LIST"],
      "PATH_TO_DETAIL" => $arResult["PATH_TO_DETAIL"],
      "SET_TITLE" =>$arParams["SET_TITLE"],
      "ID" => $arResult["VARIABLES"]["ID"],
   ),
   $component
);
?>

Сам шаблон компонента bitrix:sale.personal.order.cancel  (файл  /avtokraska-shop.beta3.ceteralabs.com/www/local/templates/.default/components/bitrix/sale.personal.order.cancel/.default):

<?if (!defined("B_PROLOG_INCLUDED") || B_PROLOG_INCLUDED!==true)die();?>

<a href="<?=$arResult["URL_TO_LIST"]?>"><?=GetMessage("SALE_RECORDS_LIST")?></a>

<?
   //var_dump(POST_FORM_ACTION_URI);
?>

<div class="bx_my_order_cancel">
   <?if(strlen($arResult["ERROR_MESSAGE"])<=0):?>
      
      <fo rm method="post" action="<?=POST_FORM_ACTION_URI?>">
      
         <input type="hidden" name="CANCEL" value="Y">
         <?=bitrix_sessid_post()?>
         <input type="hidden" name="ID" value="<?=$arResult["ID"]?>">

         <?=GetMessage("SALE_CANCEL_ORDER1") ?>
         
         <a href="<?=$arResult["URL_TO_DETAIL"]?>"><?=GetMessage("SALE_CANCEL_ORDER2")?> #<?=$arResult["ACCOUNT_NUMBER"]?></a>?
         <b><?= GetMessage("SALE_CANCEL_ORDER3") ?></b><br /><br />
         <?= GetMessage("SALE_CANCEL_ORDER4") ?>:<br />
         
         <textarea name="REASON_CANCELED"></textarea><br /><br />
         <a class="button" type="submit" name="action" value="<?=GetMessage("SALE_CANCEL_ORDER_BTN") ?>"><?=GetMessage("SALE_CANCEL_ORDER_BTN") ?></a>

      </form>
   <?else:?>
      <?=ShowError($arResult["ERROR_MESSAGE"]);?>
   <?endif;?>

</div>

В переменной POST_FORM_ACTION_URI  вроде бы верный адрес храниться:  /personal/order/cancel/317/?CANCEL=Y  для этого конкретного заказа. помогите пожалуйста разобраться.