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Проблемы
После отмены операции сканирования документа или изображения может появиться следующее сообщение об ошибке:
Не удалось завершить операцию (ошибка 0x00000015). Устройство не готово.
Причина
Корпорация Майкрософт подтвердила это сообщение об ошибке, которое может быть проигнорировано.
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Нажмите кнопку ОК. Эту ошибку можно игнорировать.
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Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
12-16-2011
09:53 AM
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I’ve a HP PSC 2210 and it has always worked fine. Lately I changed from Win XP to Win 7 and even this gave no problems. Scanning, prining and cpying, even faxing went well. But this week I had to scan a document and whatever I tried I get an error message or even nothing.,
I’ve been trying to restore the drivers but nothing works. And even when I use anothe computer I still get the samne message!
But what is even stranger, when I took my laptop (with Win7 Ultimate) to a friend with the same scanner, I got the same errormessage. And believe me or nit, connecting it again to his computer (with Win 7 Home) there was no problem at all.
Please, Who can solve this problem?
1 ACCEPTED SOLUTION
ErikS56
Author
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07-13-2012
02:15 AM
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Here’s the final solution. All the other answers didn’t solve the problem. So I did a try my selves again. After searching the internet I really found the final solution and indeed, at the moment I can Print, Fax ans Scan again with my PSC.
Well what was the solution? It was very simple; so simple I didn’t realized it.
The WIA service in Windows7 was turned off. And what ever I tried I could not got it turned on. So I looked further. And found out that the «Shell HW detect» service also was turned off. After turning it on (auto) the WIA service also started and……… everything was working fine.
Don’t ask my what this problem caused, for I do not know. But the thing I know for sure is that the problem now is solved.
Was this reply helpful?
Yes
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20 REPLIES 20
chorse
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01-02-2012
07:01 PM
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Downloaded and reinstalled printer, but can not scan get error message 0x00000015. I am using windows 7, but printer is several years old. Any suggestions?
Was this reply helpful?
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07-12-2012
11:59 AM
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I am having the same issue, I have the HP photosmart C4680? Can print just can’t scan anything:(
@chorse wrote:
Downloaded and reinstalled printer, but can not scan get error message 0x00000015. I am using windows 7, but printer is several years old. Any suggestions?
Was this reply helpful?
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Shane_R
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07-12-2012
03:30 PM
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I found this artical at Wiki-Errors that point to a tool that should fix the error automatically. According to the artical, the error is caused by a corruption in the Windows system files. Hope this artical helps.
Was this reply helpful?
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ErikS56
Author
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07-13-2012
02:15 AM
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Here’s the final solution. All the other answers didn’t solve the problem. So I did a try my selves again. After searching the internet I really found the final solution and indeed, at the moment I can Print, Fax ans Scan again with my PSC.
Well what was the solution? It was very simple; so simple I didn’t realized it.
The WIA service in Windows7 was turned off. And what ever I tried I could not got it turned on. So I looked further. And found out that the «Shell HW detect» service also was turned off. After turning it on (auto) the WIA service also started and……… everything was working fine.
Don’t ask my what this problem caused, for I do not know. But the thing I know for sure is that the problem now is solved.
Was this reply helpful?
Yes
No
Shane_R
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07-13-2012
01:45 PM
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Good information. I’m glad you came back to post it for everyone. I hope this helps a lot of folks with the same problem. Thanks. 
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MYG
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09-22-2012
03:01 AM
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Unless you have a very technical knowledge of system support, it is, in fact impossible to refer to your reply support.
Sorry,
MYG
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daffyk
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09-23-2013
05:34 PM
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i have an epson stylus color printer dx 5000 series and my laptop is bought in2010. my aptop is a hp model. my printer scanner is on is connected with my laptop and i have unistall the printer and i have dounload and register back the printer’s drivers and also i install the printer. after all my hp continues, when i ask him to do some job with my scanner(epson) to post me an error message «0x00000015 the appliance is not ready.what i have to do
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12-30-2013
12:45 PM
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How do you turn on the Wia and the Shell HW detect ..thank you
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HevnLgh
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12-31-2013
11:28 AM
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Hi angelblue,
I understand you would like to know how to enable the WIA and Shell HW detect on your computer. Please follow the steps listed below:
1. Go to your Start Menu and type in services.msc press Enter
2. You will notice 2 tabs at the bottom Extended and Standard, please select Standard
3. Now look for the Shell HW Detect (List is alphabetical) Right click and select Stop
4. Find Windows Image Acquisition (WIA) Right click and select Stop
5. Now you can go ahead and start both of those services by Right clicking and selecting Start
Please let me know if this was successful for you, or if you require more assistance.
Happy New Year & Thank you,
HevnLgh
I work on behalf of HPClick the “Kudos Thumbs Up» to the left of the reply button to say “Thanks” for helping!
Was this reply helpful?
Yes
No
-
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Next
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
-
English
Open Menu
- Sign up
- Sign in
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Error 0X00000015. The scanner is not ready
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
12-16-2011
09:53 AM
HP Recommended
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Flag Post
I’ve a HP PSC 2210 and it has always worked fine. Lately I changed from Win XP to Win 7 and even this gave no problems. Scanning, prining and cpying, even faxing went well. But this week I had to scan a document and whatever I tried I get an error message or even nothing.,
I’ve been trying to restore the drivers but nothing works. And even when I use anothe computer I still get the samne message!
But what is even stranger, when I took my laptop (with Win7 Ultimate) to a friend with the same scanner, I got the same errormessage. And believe me or nit, connecting it again to his computer (with Win 7 Home) there was no problem at all.
Please, Who can solve this problem?
1 ACCEPTED SOLUTION
ErikS56
Author
2
5
1
71,645
Level 2
07-13-2012
02:15 AM
HP Recommended
- Mark as New
- Bookmark
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- Flag Post
Here’s the final solution. All the other answers didn’t solve the problem. So I did a try my selves again. After searching the internet I really found the final solution and indeed, at the moment I can Print, Fax ans Scan again with my PSC.
Well what was the solution? It was very simple; so simple I didn’t realized it.
The WIA service in Windows7 was turned off. And what ever I tried I could not got it turned on. So I looked further. And found out that the «Shell HW detect» service also was turned off. After turning it on (auto) the WIA service also started and……… everything was working fine.
Don’t ask my what this problem caused, for I do not know. But the thing I know for sure is that the problem now is solved.
Was this reply helpful?
Yes
No
20 REPLIES 20
chorse
1
1
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72,113
New member
01-02-2012
07:01 PM
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Downloaded and reinstalled printer, but can not scan get error message 0x00000015. I am using windows 7, but printer is several years old. Any suggestions?
Was this reply helpful?
Yes
No
07-12-2012
11:59 AM
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I am having the same issue, I have the HP photosmart C4680? Can print just can’t scan anything:(
@chorse wrote:
Downloaded and reinstalled printer, but can not scan get error message 0x00000015. I am using windows 7, but printer is several years old. Any suggestions?
Was this reply helpful?
Yes
No
Shane_R
7,948
1,171
685
71,655
Level 11
07-12-2012
03:30 PM
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I found this artical at Wiki-Errors that point to a tool that should fix the error automatically. According to the artical, the error is caused by a corruption in the Windows system files. Hope this artical helps.
Was this reply helpful?
Yes
No
ErikS56
Author
2
5
1
71,647
Level 2
07-13-2012
02:15 AM
HP Recommended
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Here’s the final solution. All the other answers didn’t solve the problem. So I did a try my selves again. After searching the internet I really found the final solution and indeed, at the moment I can Print, Fax ans Scan again with my PSC.
Well what was the solution? It was very simple; so simple I didn’t realized it.
The WIA service in Windows7 was turned off. And what ever I tried I could not got it turned on. So I looked further. And found out that the «Shell HW detect» service also was turned off. After turning it on (auto) the WIA service also started and……… everything was working fine.
Don’t ask my what this problem caused, for I do not know. But the thing I know for sure is that the problem now is solved.
Was this reply helpful?
Yes
No
Shane_R
7,948
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685
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07-13-2012
01:45 PM
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Good information. I’m glad you came back to post it for everyone. I hope this helps a lot of folks with the same problem. Thanks.
Was this reply helpful?
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MYG
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09-22-2012
03:01 AM
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Unless you have a very technical knowledge of system support, it is, in fact impossible to refer to your reply support.
Sorry,
MYG
Was this reply helpful?
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daffyk
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67,219
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09-23-2013
05:34 PM
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i have an epson stylus color printer dx 5000 series and my laptop is bought in2010. my aptop is a hp model. my printer scanner is on is connected with my laptop and i have unistall the printer and i have dounload and register back the printer’s drivers and also i install the printer. after all my hp continues, when i ask him to do some job with my scanner(epson) to post me an error message «0x00000015 the appliance is not ready.what i have to do
Was this reply helpful?
Yes
No
12-30-2013
12:45 PM
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How do you turn on the Wia and the Shell HW detect ..thank you
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HevnLgh
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12-31-2013
11:28 AM
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Hi angelblue,
I understand you would like to know how to enable the WIA and Shell HW detect on your computer. Please follow the steps listed below:
1. Go to your Start Menu and type in services.msc press Enter
2. You will notice 2 tabs at the bottom Extended and Standard, please select Standard
3. Now look for the Shell HW Detect (List is alphabetical) Right click and select Stop
4. Find Windows Image Acquisition (WIA) Right click and select Stop
5. Now you can go ahead and start both of those services by Right clicking and selecting Start
Please let me know if this was successful for you, or if you require more assistance.
Happy New Year & Thank you,
HevnLgh
I work on behalf of HPClick the “Kudos Thumbs Up» to the left of the reply button to say “Thanks” for helping!
Was this reply helpful?
Yes
No
-
Previous
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Next
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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English
Open Menu
- Sign up
- Sign in
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Error 0X00000015. The scanner is not ready
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
01-06-2014
01:28 AM
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My HP Photosmart c309a has stopped scanning, too! I have re-installed the printer after downloading the latest driver. I’m running Win 7. I have undertaken the steps you outline in your very helpful post: Stop the Shell Hardware Detect and WIA and then restart them. After a computer reboot I still get the same error 0x00000015. I am unable to scan from the printer control panel, too. What further steps can I take?
@HevnLgh wrote:
Hi @angelblue,
I understand you would like to know how to enable the WIA and Shell HW detect on your computer. Please follow the steps listed below:
1. Go to your Start Menu and type in services.msc press Enter
2. You will notice 2 tabs at the bottom Extended and Standard, please select Standard
3. Now look for the Shell HW Detect (List is alphabetical) Right click and select Stop
4. Find Windows Image Acquisition (WIA) Right click and select Stop
5. Now you can go ahead and start both of those services by Right clicking and selecting Start
Please let me know if this was successful for you, or if you require more assistance.
Happy New Year & Thank you,
Was this reply helpful?
Yes
No
01-15-2014
01:56 PM
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I found the WMI says its manual and the shell hardware detect states started automatic. So any thing else I can do to get the scanner to scan
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02-23-2014
04:30 PM
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I tried the info given by the HP person. It did not fix the error: 0x00000015. Any help would be appreciated.
This happened when I changed from scanning a photo to a document.
thanks. farmgirl
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02-23-2014
10:10 PM
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I had to unplug my printer and then reconnect to get rid of the error. Thanks
Farmgirl
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10-02-2014
03:15 PM
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Tried this, did not work for me. Same error msg. Any suggestions? wrthomas
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03-03-2015
03:22 PM
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Than you it worked well for me now I only have to fix the 0xc19a0005 error 
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pompy1
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Leuth 9-4-2015
Beste,
Waar kan ik de wia-dienst Shell HW op auto zetten??
ik heb het zelfde probleem.
Dank voor uw reactie.
M.V.G. Ben
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11-16-2015
10:59 PM
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I had the same issue and I have fixed it by updating device driver to latest version and removing the power cod of printer and scanner and by adding it again. Hope this help you to resolve your issue.
Was this reply helpful?
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04-05-2016
04:50 PM
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No, that doesn’t work. All those services are running. I scan a page or another one, then I get the error message. I can turn the printer off, then on again, sometimes it then works. Sometimes it doesn’t. Are there solutions that work?
Was this reply helpful?
Yes
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-
Previous
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Next
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
-
English
Open Menu
- Sign up
- Sign in
- HP Community
- Printers
- Scanning, Faxing, and Copying
- Re: Error 0X00000015. The scanner is not ready
Create an account on the HP Community to personalize your profile and ask a question
Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more.
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
01-06-2014
01:28 AM
HP Recommended
- Mark as New
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My HP Photosmart c309a has stopped scanning, too! I have re-installed the printer after downloading the latest driver. I’m running Win 7. I have undertaken the steps you outline in your very helpful post: Stop the Shell Hardware Detect and WIA and then restart them. After a computer reboot I still get the same error 0x00000015. I am unable to scan from the printer control panel, too. What further steps can I take?
@HevnLgh wrote:
Hi @angelblue,
I understand you would like to know how to enable the WIA and Shell HW detect on your computer. Please follow the steps listed below:
1. Go to your Start Menu and type in services.msc press Enter
2. You will notice 2 tabs at the bottom Extended and Standard, please select Standard
3. Now look for the Shell HW Detect (List is alphabetical) Right click and select Stop
4. Find Windows Image Acquisition (WIA) Right click and select Stop
5. Now you can go ahead and start both of those services by Right clicking and selecting Start
Please let me know if this was successful for you, or if you require more assistance.
Happy New Year & Thank you,
Was this reply helpful?
Yes
No
01-15-2014
01:56 PM
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I found the WMI says its manual and the shell hardware detect states started automatic. So any thing else I can do to get the scanner to scan
Was this reply helpful?
Yes
No
02-23-2014
04:30 PM
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I tried the info given by the HP person. It did not fix the error: 0x00000015. Any help would be appreciated.
This happened when I changed from scanning a photo to a document.
thanks. farmgirl
Was this reply helpful?
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02-23-2014
10:10 PM
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I had to unplug my printer and then reconnect to get rid of the error. Thanks
Farmgirl
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10-02-2014
03:15 PM
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Tried this, did not work for me. Same error msg. Any suggestions? wrthomas
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03-03-2015
03:22 PM
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Than you it worked well for me now I only have to fix the 0xc19a0005 error
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pompy1
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04-09-2015
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Leuth 9-4-2015
Beste,
Waar kan ik de wia-dienst Shell HW op auto zetten??
ik heb het zelfde probleem.
Dank voor uw reactie.
M.V.G. Ben
Was this reply helpful?
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Was this reply helpful?
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11-16-2015
10:59 PM
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I had the same issue and I have fixed it by updating device driver to latest version and removing the power cod of printer and scanner and by adding it again. Hope this help you to resolve your issue.
Was this reply helpful?
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04-05-2016
04:50 PM
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No, that doesn’t work. All those services are running. I scan a page or another one, then I get the error message. I can turn the printer off, then on again, sometimes it then works. Sometimes it doesn’t. Are there solutions that work?
Was this reply helpful?
Yes
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Next
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on «Flag Post».
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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