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sher13an
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Getting this message when trying to get the game. I’ve played for about a month with a copy bought from a G2A » merchant» all was fine, my payment went through, roughly the same amount as the standard version, but a few days ago the launcher said Buy the game instead of play. Asked them for a refund, got it, and I’d like to get the game from here. Been trying all day today.
3032: Sorry, the payment cannot be completed now. Please try again later or contact Xsolla customer support
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TheWay
Stan464
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Getting this message when trying to get the game. I’ve played for about a month with a copy bought from a G2A » merchant» all was fine, my payment went through, roughly the same amount as the standard version, but a few days ago the launcher said Buy the game instead of play. Asked them for a refund, got it, and I’d like to get the game from here. Been trying all day today.
—————————————————————————-
Sounds Like you got Scammed with a Trial Key / Giveaway Key that was Sold and shouldn’t of been..
Possibly a Fraudulent Purchased Key by the Buyer from G2A.
You will sadly need Re-purchase the game Directly through G2A.
XShit-olla can sometimes really suck….
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- 1 month later…
dillbear91
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I’m getting the same issue today and the payment option I tried was debit card. Which the card definitely is valid.
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- 4 weeks later…
IntoTheTunnels
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Xsolla really does suck. There seems to be so many problems with it, I was trying to upgrade with the sale these past few days, but I can’t do that if their service doesn’t even let me pay their overpriced fees. They are sketchy as it is.
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- 2 months later…
Milfy
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ive tried to buy it for a week and had a 3032 error every time, contacted support multiple times. xsolla is wank
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LordZyxx
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xsolla is the worst. Trying to contact them and get actual help is almost impossible. Been trying to purchase the game for a while now and doesn’t work.
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- 4 weeks later…
RegullarGuy
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Same problem here. I hope they can resolve sometime in the near future. Also I’ve tried every option almost on multiple different devices, same error, 3032.
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Natalino
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15 hours ago, RegullarGuy said:
Same problem here. I hope they can resolve sometime in the near future. Also I’ve tried every option almost on multiple different devices, same error, 3032.
The only way to resolve this issue is to contact Xsolla at support@xsolla.com or in their live chat at https://xsolla.com/gamer-support/
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- 2 weeks later…
doctorbigheads
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I get this error after I bought the game from a third party so now Xsolla has blocked the account from future purchases
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BanditMaka
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On 3/2/2020 at 5:02 PM, Stan464 said:
Getting this message when trying to get the game. I’ve played for about a month with a copy bought from a G2A » merchant» all was fine, my payment went through, roughly the same amount as the standard version, but a few days ago the launcher said Buy the game instead of play. Asked them for a refund, got it, and I’d like to get the game from here. Been trying all day today.
—————————————————————————-
Sounds Like you got Scammed with a Trial Key / Giveaway Key that was Sold and shouldn’t of been..
Possibly a Fraudulent Purchased Key by the Buyer from G2A.
You will sadly need Re-purchase the game Directly through G2A.
XShit-olla can sometimes really suck….
Why would you tell him to purchase directly through G2A?
..
If you read this, only buy direct from escapefromtarkov.com.
XSolla aren’t the best but they have 24 hr support that will sort your crap out. Use their live chat not email.
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- 5 months later…
phatgchau
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The live chat is horrible. They just keep asking you to wait so they can pull up the wrong info. Juliete was claiming that I have a dispute back from 12/26/2020 when I didnt even start ETF until Jan 26th. I gave her my receipt number as proof and she still couldnt look it up. THen she claims the dispute was for Roblox and I DONT EVEN OWN THE GAME. How could I have a dispute for a game I have never played before I even started playing ETF on Jan 26th?
Can you please get me in touch with someone who is not a bot? I have tried emailing as well.
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Xarc
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4 hours ago, phatgchau said:
Can you please get me in touch with someone who is not a bot? I have tried emailing as well.
I don’t think there is someone from Xsolla here to help you.
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- 9 months later…
TaknoLstoday
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im getting error code 3032 when trying to buy the game. i used to own it then refunded it does that have anything to do with it?
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- 3 weeks later…
HelixZ3
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I am trying to buy the game error 3032 tried to contact Xsolla via their customer support couldn’t make a ticket because I didn’t have a transaction ID Obviously I don’t have one because I CANT BUY THE GAME tried emailing them no response so I guess I can not buy Tarkov If a Tarkov dev is reading this PLEASE change payment system Xsolla does not work
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HelixZ3
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On 8/10/2020 at 7:16 AM, LordZyxx said:
xsolla is the worst. Trying to contact them and get actual help is almost impossible. Been trying to purchase the game for a while now and doesn’t work.
BROO HAD THE SAME ISSUE GO DM THEIR TWITTER AND THEY WILL FIX IT INSTANTLY NO MORE WAITING 800000 years for an email back @XsollaSupport is the twitter
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In Escape from Tarkov, survival elements are present, but it isn’t a survival game. The game has some minor features as opposed to its core offerings, which are quests and story mode. You will be exploring the city in story mode and trying to figure out what happened. There will be tasks that require more than one player, there will be chaos, and even things like mortar strikes will occur during a raid. However, nothing’s more annoying [and sometimes chaotic] than an incomplete in-game purchase. Facing the error 3032 while trying to purchase from the in-game store? Read this article to know how to fix or work around the error.
About the Escape from Tarkov (EFT) error 3032
Sometimes, purchasing the game or in-game charges does not go as planned. One such problem faced by multiple gamers of Escape from Tarkov was the error 3032. While completing the payment an error is displayed which read ”Sorry the payment cannot be completed now”. Please try again later or contact support. Read below how to fix this error and how to go ahead with this issue.
The error is caused due to a weak connection with the payment gateway. The payment gateway of EFT sometimes undergoes unplanned maintenance or is taken down by the developers due to reasons unknown. This is very annoying especially if you are in the middle of a transaction. Well, ethically the payment may be canceled and discarded instantly. But sometimes it can go the other way as well.
Many Escape from Tarkov players also faced issues while buying the game from Xsolla as well. The website seemed to be not running efficiently during sales and refused to accept payments. Some of the users believe that the live chat option is also not reliable. This occurs in other payment options as well around the world if the payment system isn’t properly maintained. The cash remains with the gateway platform or is refunded back to the sender.
What can you do?
In such cases, contact the support page or immediately or drop a mail. The Escape from Tarkov servers may take a while to be back, hence wait for at least a day or two for the team to either fix it or respond to our query.
Some players who bought a copy from G2A (merchant) were able to play the game for a while. Until sometime later the game asked the user to buy the game instead of play the game. In that particular scenario, the refund was initiated and received successfully. This might have something to do with getting cheated by Trial keys or Giveaway keys which only last for a limited time. Hence always buy your games from a credible source like escapefromtarkov.com.
Support page
Support pageHence the only working way to resolve this issue is to contact Xsolla from here. And don’t forget to include all the details and attach a payment proof as well, if any has been deducted. You can also choose to wait it out – the developers and Xsolla will usually solve the problem within a day or two. You can then purchase from the in-game store without having to face errors or pre-mature transactions.
A new-age content writer and creator who loves to write relatable and attractive content for the right reader. Entertainment, Music, Social media, Netflix, and Sports are some of my home turf ardours.
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Коллеги, добрый день!
Хотел сегодня сделать предзаказ GTA Trilogy в Rockstar Game Launcher, но при попытке оплаты любым способом (банковской картой, Сбер, МТС, etc.) выдаёт ошибку: «3032: К сожалению, в данный момент оплата невозможна. Попробуйте повторить попытку позже или обратитесь в службу поддержки Xsolla.» Через сайт в браузере аналогичную ошибку выдаёт.
Письмо в техподдержку отправил, ответа пока не получил. В Инете пишут, что их ТП может неделю морозиться. Кто сталкивался с этим, как победить?
UPD1: попробовал через VPN (USA) — выдаёт ту же ошибку. А через TOR, выдаёт ошибку, дескать продукт недоступен в вашем регионе! 
UPD2: связался с их техподдержкой через чат, ответили, что их служба безопасности обнаружила нетипичное поведение при оплате, поэтому возможность заблокировали и ничем помочь не могут!
UPD3: зарегал новую учётку в Rockstar, вошёл под ней в RGL, выбрал способ оплаты Сбер — открылось окно в браузере, отменил, решил оплатить картой — выдаёт теперь ту же ошибку 3032! Способ оплаты Сбер теперь тоже не проходит. Видимо, новую учётку также оперативно заблокировали
UPD4: ответили письмом из ТП Xsolla:
Следующий платёж прошёл успешно!