Перед использованием asus 5 way optimization установите драйвер mei как исправить

1) MEI driver must be installed before using 5 Way Optimization
-When I downloaded the MEI driver off the website, upon reboot I get a «platform is not supported error»
-Upon checking the UEFI, under ME, its listed as N/A.

2) Opening AI SUITE 3, I can only see it listing on the top left, as 4 Way Optimization
-I thought the Z97 came with 5 way optimization what gives?

Please tell me there is going to be an easy fix?

So update 1:

After scouring the web, to find a resolution, I decided to go online and search if anyone else has a problem. Well i stumbled upon a couple link from the ROG forums to Linus Tech with this exact problem.

One of the solutions was to do a clean reinstall of Windows, and install the MEI driver first and the GPU last.

Did that….MEI driver installation package still comes up with «Platform Not Supported»

ARGHH!!! What a waste of time this MEI driver issue has become.

Hopefully someone can chime in with some solutions

I went on the support page for the board, and downloaded all the drivers from there and installed.

As for the bios, before rma it he board was running 2502, but after the rma it came back with 2702 which is the latest version.

1) So I called up ASUS Support. First Phone rep, seemed eager to assist.
Me: I have an MEI driver issue, driver install is unable to be completed due to error of «platform not supported»
Rep: Hold on. 30 minutes later. Did you install the driver from the disc?
Me: No, I went on the support website for this board, downloaded the latest driver available, and tried to install. Error message received after trying this.
Rep: Hold on. 30 minutes later Did you download the correct drivers for your OS.
Me: When you go to the support page, you have to select the OS before you are shown the drivers. So yes.
Rep: Hold on. 30 minutes later. What motherboard do you have?
Me: Z97 deluxe.
Rep: After troubleshooting the problem, I believe you have a faulty Motherboard.

At this point, I`m speechless. I have never ever had to deal with such a problematic build ever. I`m shaking at the thought I have to disassemble the system AGAIN!

In addition, the Thunderbolt issue I`m having seems to be directly linked with the MEI issue according to the rep

The one thing in the back of my mind, is that every customer service rep I ask or bring up my concerns to about the quality of an RMA, tells me how the RMA quality is miles above the quality of a new retail board. One rep/supervisor has even stated that they would take an RMA board over a retail board due to the quality checks a replacement board is subject to.

…….??????………

So trying to be as proactive in this RMA, I called up ASUS support to inquire with my case # as an RMA # has yet to be generated. The person/supervisor who had assisted me yesterday to troubleshoot the issue told me that today latest I should be receiving a RMA form to fill out. Having ending the day with no such form, hence the call. For some reason the case # was filed with the problem being a Thunderbolt issue rather then the MEI driver/FW issue. In addition, I guess there were no notes related to the MEI driver, like the 2 hours spent troubleshooting and holding, so I had to go over the entire situation with a new rep.
This entailed:
1-Explain the issue with the MEI driver install
2-The multiple attempts at reinstalling the OS, changing the driver order installation, clear CMOS, etc etc
3) After all that this new rep came to the same conclusion as the previous day (surprise anyone?)
4) In addition, now the calibration team is involved?
5) In addition, I mentioned the TB issue as well, and I dont know if the reps are agreeing with me for heck of agreeing or actually stating this with some background knowledge, but when I brought up the issue of tb after the mei explanation, they all tend to agree their related.

All in all, I don`t where this is going to end up. I`ll update as I get more info. Frustrating experience, especially with the number of customer service reps who continuously promise that replacement boards and the RMA quality is bar none, even when they hear that this will be my 3rd RMA.

@ tamm: please re-read my previous post #4.
The official Intel ME identification utility download link is included.
That would at least provide information on identifying the existing firmware and device driver software, and thereby allow room for further troubleshooting suggestions.
If that info can be posted here, the chances for potentially avoiding an RMA would improve for you.

Although I appreciate the help, after speaking to many reps/supervisors this seems to be a hardware issue for sure and spending any more time trying to fix/tb it would be a poor use of the rest of my break.

I’ve seen that same message with the older MEI driver. Once I acquired the updated version it installed without incident.

Latest Driver according to Asus website, and support staff

Go to the intel website and get their MEI driver which is always the latest. I also use their driver update utility which will keep all intel drivers up to date.

Have that running as well. No updates found on my rig.

1) Calibration Team. Apparently the team said that none of the ASUS Boards Support MEI Functionality. In addition, the team believes that a non K CPU is required to support MEI

My takeaway: I dont get this. How is a critical and widely advertised feature of ASUS’s 5 Way Optimization, and AI Suite 3 not supported by the ASUS BIOS? In addition, why would a non-K CPU, which cannot be overclocked by design, be required to support MEI which is integral in supporting the Overclocking Suite of ASUS?

2) It seems as though the hour+ conversations I have with ASUS support somehow does not get written down into notes on the case#. So every contact I have with them ends up me spending the better part of the call explaining the situation, going through the same troubleshoot options, and ending with the same prognosis. For a change though read 3)

3) So the last technical support person I spoke wanted me to get in touch with their L2 MB Specialist. The way this person explained it to me, was that their tech would contact me in a set time frame. I waited 2x the timeframe, never got any contact from ASUS. I ended up calling them, and apparently they will call tomorrow.

For a company that ships 1 in 3 boards in the consumer space, states they try to make technology simple for the end user, and prides in itself in the least RMA, I`m speechless as before.