Power sys error 00800

My SRT Smart-UPS reports «Battery Sys Error 0800» or «Needs Firmware Update»

Issue:
My SRT Smart-UPS reports «Battery Sys Error 0800» or «Needs Firmware Update»

Product Line:
Smart-UPS SRT

Environment:
All models, All Serial Numbers

Cause:
The uninterruptible power supply (UPS) and external battery pack (XLBP) firmware are not compatible.

NOTE: The UPS will continue to operate normally. The batteries will continue to charge and discharge. Some battery related data may be incorrect or missing.
For example, the reported run time may be incorrect. However the UPS will provide additional run time for every connected XLBP.

Resolution:
Upgrade to the latest UPS firmware.

Upgrading the UPS also upgrades the firmware of all attached battery packs. Once the UPS and battery packs are all upgraded to the latest firmware release, this issue will clear.

You can find the Firmware Upgrade Wizard and a detailed user’s guide in Knowledge Base How do I update the firmware of my SRT, SMC, XU, XP, SMX, SMT, SMTL, SCL, CHS series Smart-UPS? .
You can also upgrade via the embedded Network Management Card using the firmware file in the above link and the instructions in How do I upgrade my Smart-UPS firmware using the web interface of my Network Management Card?

NOTE: External packs must be connected to the UPS when the update is performed.
If packs are not connected during update and issue returns, please re-run the update with the battery packs connected.

NOTE: SRT’s upgrading UPS firmware via the Network Management Card must first upgrade the Network Management card firmware to version 6.2.0 or later.
Not doing so may render the UPS inoperative.

NOTE: The upgrade process may take up to 20 minutes to complete. The more battery packs are connected, the longer the upgrade process will take.
DO NOT REBOOT YOUR PC OR ATTEMPT TO POWER CYCLE THE UPS DURING THE UPGRADE PROCESS.

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My SRT Smart-UPS reports «Battery Sys Error 0800» or «Needs Firmware Update»

Issue:
My SRT Smart-UPS reports «Battery Sys Error 0800» or «Needs Firmware Update»

Product Line:
Smart-UPS SRT

Environment:
All models, All Serial Numbers

Cause:
The uninterruptible power supply (UPS) and external battery pack (XLBP) firmware are not compatible.

NOTE: The UPS will continue to operate normally. The batteries will continue to charge and discharge. Some battery related data may be incorrect or missing.
For example, the reported run time may be incorrect. However the UPS will provide additional run time for every connected XLBP.

Resolution:
Upgrade to the latest UPS firmware.

Upgrading the UPS also upgrades the firmware of all attached battery packs. Once the UPS and battery packs are all upgraded to the latest firmware release, this issue will clear.

You can find the Firmware Upgrade Wizard and a detailed user’s guide in Knowledge Base How do I update the firmware of my SRT, SMC, XU, XP, SMX, SMT, SMTL, SCL, CHS series Smart-UPS? .
You can also upgrade via the embedded Network Management Card using the firmware file in the above link and the instructions in How do I upgrade my Smart-UPS firmware using the web interface of my Network Management Card?

NOTE: External packs must be connected to the UPS when the update is performed.
If packs are not connected during update and issue returns, please re-run the update with the battery packs connected.

NOTE: SRT’s upgrading UPS firmware via the Network Management Card must first upgrade the Network Management card firmware to version 6.2.0 or later.
Not doing so may render the UPS inoperative.

NOTE: The upgrade process may take up to 20 minutes to complete. The more battery packs are connected, the longer the upgrade process will take.
DO NOT REBOOT YOUR PC OR ATTEMPT TO POWER CYCLE THE UPS DURING THE UPGRADE PROCESS.

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APC Smart-UPS SUA3000I(Shassy 640-0800G_REV07) не включается

Принесли на ремонт данную модель, решил проверить симптомы, подал 220v, нажал кнопку вкл. внутри шелкнули реле,включился вентилятор, на передней панели загорелись 6 светодиодов (3 слева 3 справа
от кнопок вкл и выкл). Решил включить в режиме холодно старта (без подачи 220v), UPS включился, загорелись 2 нижних светодиода (уровень заряда АКБ), загорелся желтый светодиод (работа от АКБ).
Появился харектерный звук работающего трансформатора (инвертор в рабочем состоянии). Померял напряжение на выходных вилках, оно отсутствует. Открыл корпус, отсоединил АКБ, вытащил плату, произвел
визуальный осмотр. Нашел выгоревший транзистор Q2 (управляет включением реле нагрузки RY2) с маркировкой 1р(n-p-n), заменил на рабочий. Понял почему не было напряжения на выходе при запуске в
режиме холодного старта. Тут нужно отметить что до меня уже кто то ковырялся, потому что были характерные следы (вскрывались все реле RY1 RY2 повышение понижение сетевого напряжения, RY3 реле
нагрузки, RY4 RY6 реле подачи в систему фазного и нулевого проводов). Я тоже открыл крышки реле чтобы посмотреть на состояние контактов. RY4 и RY6 контакты были подгоревшие. Я их зачистил. Больше
визуально ничего выгоревшего не нашел. Поставил плату на место, включил в режиме холодного старта, и был сильно удивлен, включился вентилятор, а после звукового сигнала ничего не произошло,
инвертор не включился светодиоды уровня АКБ не загорелись. Померял напряжение АКБ 49,1v. Спаял кабель, подключился, вот что показывает программа APCFIX

Добавлено 10-05-2016 16:50

При нажатии на кнопку вкл. начинают моргать 6 светодиодов, и происходит disconnect программы с UPS.

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Коды ошибок при инициализации системы ибп, Сообщения, отображенные на дисплее – Инструкция по эксплуатации APC 300i

Страница 59

Коды ошибок при инициализации системы ИБП

Сообщение на дисплее

Ошибка инициализации платы HMIM

Обратитесь к
сертифицированному партнеру
сервисной службы Schneider
Electric

Потеря соединения CAN

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Сбой проверки на техническом уровне

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Ошибка инициализации ИБП

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Сообщения, отображенные на дисплее

Сообщение на дисплее

Перегрузка байпаса переменного тока;
переход обратно в режим инвертера
запрещен.

Отключите часть нагрузки

Снижение пер. тока

Низкое напряжение переменного тока
в обычном режиме, но в пределах
диапазона снижения. Мощность
поддержки нагрузки снижена на
основе кривой снижения.

Проверьте напряжение в
обычном режиме переменного
тока.

Сбой в реж. норм. АС

Аварийное напряжение переменного
тока в обычном режиме (напряжение,
частота, порядок фаз, потеря
нейтрали).

Если главный входной
выключатель (QM1) находится
в положении ВКЛ (замкнут):
Проверьте источник в обычном
режиме переменного тока.
Если выключатель (QM1)
находится в положении ВЫКЛ
(разомкнут): Переведите
выключатель QM1 в
положение ВКЛ (замкнут).

Низ. норм. напр.
пост./тока

Низкое напряжение переменного
тока в обычном режиме, но этого
достаточно для питания нагрузки.

Проверьте источник в обычном
режиме переменного тока.
Если источник в обычном
режиме переменного
тока функционирует
нормально, но сбой все
еще присутствует, обратитесь к
сертифицированному партнеру
сервисной службы Schneider
Electric.

Высокая температура
окружающей среды

Температура окружающей среды
превышает верхний допустимый
предел

Попробуйте снизить
температуру окружающей
среды

MGE Galaxy™ 300 и MGE Galaxy™ 300i Эксплуатация

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APC Smart UPS error codes

I need to find a list of APC error codes for Smart UPSs’.

A friend of mine is trying sort an issue out and she has an UPS (Smart UPS 3000) with a red screen and an error ‘Power Sys Error 00200′.

She wants to write a work instruction as where she works have a few of these and needs to find the error codes, they are not in the manual.

Do any of you fantastic Spiceheads have any documentation on this?

• local_offer Tagged Items
• apc

Ensure AV Gear Plays Nice on the Corporate Network

Unfortunately, the error codes are not something we make public or provide a list of. The forum discussion at the link I will provide below provides some detail on why we do not provide them:

I can tell you that typically with this particular error we would ask you to try brain deading the unit and restarting it. If the error appears again, the unit would need to be replaced. I have linked an FAQ below that discusses how to brain dead a Smart-UPS RT unit:

I hope this information helps. If you require further assistance, please reach out to your local APC technical support help desk for assistance with this matter.

Is powerchute configured or the network card, thee will be better logs in both

That’s another one of the issues she has, she can’t get to it, and it’s remote

Is a piece missing that says to contact support, if so this page suggests to do so immediately.

Yeah I found that, it’s the only Google search that matches, I think it’s a tad tabloid or it would be mentioned in more places, APC are closed now (we’re in the UK) so that was a job for tomorrow, hence my post tonight to get a list of the error codes.

There must be available somewhere a list of the error codes. It really is just them I am looking for.

APC are closed now (we’re in the UK) so that was a job for tomorrow

As am I, and typically APC will want you to collect logs from the network port or PowerChute.

Either way, if the error is like the screenshot, considering it’s an electrical system I would get in touch with APC and maybe have a spark on hand.

I’m sure that’s the plan for tomorrow, just really looking to help her by getting the error codes so she can write some documentation!

Unfortunately, the error codes are not something we make public or provide a list of. The forum discussion at the link I will provide below provides some detail on why we do not provide them:

I can tell you that typically with this particular error we would ask you to try brain deading the unit and restarting it. If the error appears again, the unit would need to be replaced. I have linked an FAQ below that discusses how to brain dead a Smart-UPS RT unit:

I hope this information helps. If you require further assistance, please reach out to your local APC technical support help desk for assistance with this matter.

Thanks Patricia (APC) !

• local_offer Tagged Items
• Patricia (APC)

Unfortunately, the error codes are not something we make public or provide a list of. The forum discussion at the link I will provide below provides some detail on why we do not provide them:

Sorry Patricia (and I know it’s not your decision but still) that is the worst formed lame-duck excuse I’ve heard in possibly forever. Aside from the fact that stance flies directly in the face of right-to-repair it’s an impediment to me doing my job and supporting my users. In plain English, just a major pain in the ass.

It’s saturday morning. I have an XS1000 on a NAS showing an F10 error on a site that’s 73 miles away from me. In NYC time that 4 hours round trip travel. Your support is monday to friday. Even if there WAS support, I shouldn’t have to pick up a phone and sit in a queue just to assess the level of screwed I am right now. having to wait 36 hours with a file store down to figure out how screwed I am is unacceptable.

According to that thread, this is a marketing decision. Hard to trust a company that let’s marketing drive the train so here’s this: Tell Marketing that this is the reason I will never purchase, sell or recommend an APC product again. You have competitors and I have alternatives. Treating my like an idiot who can’t be trusted to troubleshoot an UPS — a relatively simple piece of kit — is neither acceptable nor sustainable as a business model for me.

I’m sure my MSP sales won’t affect you greatly — too big for your own good I suppose — but still, you just lost them. And the goodwill and the word of mouth. I WILL share this with every MSP, user, etc. when conversation comes up, in every forum thread, reddit post, Slack channel, etc.
I don’t forget and I don’t forgive companies that make a mockery of my job and responsibilities.

Trust that modest decorum and decency prevents me from telling you how I really feel right now so if you’ll excuse me, I have a Saturday afternoon and evening to throw in the trash and set on fire on your account.

• local_offer Tagged Items
• apc
• Patricia (APC)
• APC star 4.3

I do understand your frustration and apologize for any trouble you are having with the unit or with reaching support. You mentioned the unit you are seeing an error on is an XS1000. That would be a Back-UPS unit rather than the Smart-UPS RT model discussed in this post. We do provide an error code list for Back-UPS models, however, I am not seeing F10 as an error that we normally would see on our Back-UPS models. Is it by any chance another error code on the display? I will link an FAQ and the Back-UPS XS 1000G manual below for you:

As far as not providing a list of error codes for the Smart-UPS RT units, that decision only pertains to the Smart-UPS RT models. On those models the error code only points to an error in a UPS sub system. The Smart-UPS RT display will provide a more detailed error message that would point the user to what action to take such as contacting tech support for replacement. Also, the debug file from an installed network management card would provide more information on the error. The fault codes themselves do not point to a specific UPS issue, so they generally would not be of any use to an end user. I do understand that it is frustrating to not be able to simply look up an error code.

Please do not hesitate to contact us directly to assist you with this matter. We do have chat support and email support available in North America. You may reach APC email support directly at esupport @apc.com or via chat by going to our website and selecting Support-Contact Us.

I hope this information helps.

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