Premiere pro error retrieving frame

Hi mikkeljenson,

Sorry to hear you are having the same ERF problems as I was.

Last night I spent many hours going through all Adobes solutions, I had tried most of them already before contacting them, still, I aimed to please and went through them all again — sadly, to no avail

I did manage to isolate and resolve what was causing my issues, it was the ‘.MXF’ format when importing into premiere pro cc 2019.

I never had the problem before CC 2019 as everything worked hunky-dory up until then, Adobe was pushing that it was my graphics card (Geforce GTX 970 4gb) but I just couldn’t accept this explanation as it was working great up until a few days ago.

I do know that on more than a few occasions GPU’s do cause issues but I was sure that here it wasn’t the case.

Another strange thing is that previous projects with the MXF incorporated seemed to work up until a few days ago but when I opened one up earlier it also started spewing out the dreaded ‘ERF’ error (Error Retrieving Frame) and it’s not funny as when you try to export the file the errors pop up every 2-5 seconds.

I will look further to see if all previous projects have this problem or if it is only isolated to new ones (projects)?

My solution was to re-download Canon’s MXF Utility install it and then run it from there so as to export each Take independently into a sequence of folders for each, then to import them into Premiere Pro CC 2019 (keeping each take sequence separately as otherwise mixing them all I was getting the same ‘ERF’ errors.

In ‘Canons, MXF Utility’ along the top panoramic media viewer  I think each Icon is a separate take and this was how I was importing them. (Hope this makes sense.)

I know it’s awkward but for me, it was the only way I could get it to work.

if anyone knows a better way please let me know.

What file format are you working with? (Is it .MXF ?)

I wonder if anyone else has been having this issue as until as of yesterday I had never heard of it and there was nothing showing when I searched for a solution relating to «Error retrieving frame **** at time **:**:**:** from the file».

Hope you manage to resolve your situation.

Best.

H&M

Update

Another thing is, if you find more than one MXF file being imported into premiere pro cc 2019 (individual take) once it copies into the desktop/location folder import only the first in the sequence into Premiere as the others will contaminate the project but don’t worry all the footage is within the first MXF file (Check it and see.)

It was this that was causing the ‘ERF’ «Error retrieving frame **** at time **:**:**:** from the file.»

Which leads me to believe that it has something to do with importing MXF files and how the MXF structure does not record continuously but rather it breaks the footage into pieces and that is where the problem lays.

So I recommend using Canon XF utility to capture the MXF files (NOT Premiere Pro cc 2019,)

capturing them through the Canon MXF Utility viewing monitor as individual takes. (One icon at a time) as opposed to one continuous capture export.

This way each TAKE will have its own folder independent from the whole file and if there is more than one MXF file in each folder when importing them into Premiere Pro cc 2019 only import the first MXF in the sequence

For example, just imagine there are three MXF files you find when importing through premier from the folder where the Canon MXF Utility sent them ( AA050001, AA050002, and AA050003 )

Then only import the first in the sequence ( AA050001 ) as this contains all the information and the others just confuse it.

Remember do not import any sequential MXF’s in the shared folder as this will set off the ‘ERF’.

How To Fix The Error Retrieving Frame in Adobe Premiere Pro (New Version)

hiblendmedia

You saved my life man . Thanks so much

It’s still glitching :’)

I have a similar problem but it is «error retrieving frame 0 at time QrVhjSZn1Oc&t=00h00m00s 00:00:00 :00» I looked it up but there is no clear answer to the problem plz help

Don’t use this method. Go to Edit>Preferences>Media and disable the bottom two options.
This software only solution breaks GPU accelerated effects like Basic 3D and Transform. I’m so tired of seeing people suggest this.

It solved problem , but i still get black video after exporting.

LOL ok you want people to use software rendering instead of hardware rendering thus increasing rendering time by like 100x. This isn’t a fucking fix dude. This is a WORKAROUND.

Congratulations, best solution! dz2brasil.com.br/servicos-de-videos-para-empresas.html dz2brasil.com.br/servicos-de-videos-para-empresas.html

Thank you so very much. I was trying to solve that problem for a long time and you really help me.

it donw work when i change it please help i cant edirt anything

god I hate adobe man. everytime I export a video I always have a problem. the first time it was stuck at a certain percent, the second had clips causing it to freeze, not this one I have this error message AND it’s stuck at 14 percent. I’ve had more than 3 files. but these were my biggest and good ones

Thanks for the help!

I am trying to import a video file into premiere, and an error keeps showing up that the file contains bad frames. because of this, I cannot see the video (it is just a big red box). I am a beginner. Can anyone help me with this?

best explanation ever. 👍😍 Thank you for your this much effort. Really Appreciated. ✌✔

Hello there. If my clips are in «pending media» and this error occurs what do I do?
Please, help 😔

You saved me dude. I had started your first guide at stopped it at 4%. Then i used proxies and saved soooo much time. Thank you.

Software only, that definitely worked for me, thanks my guy you just saved a clients music video

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   How To Fix The Error Retrieving Frame in Adobe Premiere Pro (New Version)