Rammap error refreshing database

Rammap error refreshing database

perfmon.exe memory usage

I’ve noticed that Resource Monitor app uses a lot of RAM recently. Up to

12 GB. Here’s a screenshot with 2.9 GB usage:

moreover, after 25 minutes, it uses 3.4 GB already:

the only major activity currently happening is the Windows Defender Security Center «Full Scan».

1. Is it possible that this large RAM usage is associated, say, with the fact that a lot of files are being processed during the «Full Scan», and Resource Monitor keeps «the full log» or something?
2. Is it possible that this is a normal behavior? AFAIU, I’ve not seen anything like this before, even though Resource Monitor was working for weeks sometimes.

The backing-file for the real-time session

I’m not sure if this is important, but I’ve also noticed that there’s a number of «The backing-file for the real-time session «WDC.BE95A9B1-DE15-4B78-B923-A12AB70BE951″ has reached its maximum size» messages in Administrative Events in Event Viewer.

AFAIU, this Event Trace Session is started by Resource Monitor’s needs. And these messages mean that time to time, Resource Monitor UI is not able to process all the events generated. One the second screenshot Event Monitor eats

3% CPU, which is about one full CPU core. Since it is effectively a single-thread app, it looks like it’s working with a maximum possible throughput. This probably explains why these messages are generated. But. I still can’t say whether or not this is significant for the «whole picture».

General memory usage

It looks like Resource Monitor is only a small part of the story, actually. For some reason, Windows is currently consuming

Users’s apps definitely do not use that much. Except Resource Monitor, I can see no apps with abnormal RAM usage (see screenshots of the «Details» tab of the Task Manager app above.

Just for reference, here’s what Resource Monitor shows:

Restarting Resource Monitor

If I restart Resource Monitor, (via «Monitor->Stop Monitoring» & «Monitor->Start Monitoring») its memory usage goes back to normal

100MB. For a few minutes.

But on the whole, memory usage does not decrease much:

This feels like a higher-than-normal memory usage. But. well. I’m not sure whether it could be considered as «normal» or not. Maybe Windows is just trying to utilize empty RAM by caching some stuff somehow. By not closing some memory-mapped files or whatever. Usually, I’ve used RamMap tool to get more insights. To check what’s actually happening. But. it looks like RamMap is not working for me any more.

It works OK for a few minutes after a reboot, but than it fails like this.

This does not look nice. And it raises my suspiciousness — it looks like something is very wrong.

Ah. Yep, the final thing. I had 3 BSODs on this machine within last 7 days. Maybe this is what actually raises my suspiciousness. 🙂

So. Maybe it’s a memory leak in «iaStorA.sys» ? Any idea how to check this?

It looks like I have to try PoolMon..

Answers

Yep, you’re right. I’ve compared the keys I see there with another PC and it looks like there’s nothing unexpected, actually.

Few more things I’ve noticed during the last few weeks:

1. I’ve installed few updates, now I’m on 1703 15063.1088. Nothing changed.
2. Resource Monitor memory usage is not growing above Commit Size = 13.6 GB. So, it’s hardly a real memory leak. Maybe that’s some hard-coded percentage of the amount of RAM installed or something.
3. Resource Monitor Commit Size never decreases, though. Working Set goes down easily, when the system is low on memory. And if there’s not much load — it’s not growing again. (That is — Resource Monitor is not actually using the memory it allocated, AFAIU). This looks like a memory leak a bit. Maybe that’s «as designed». Not a big deal, anyway.
4. I had no BSODs since I’ve uninstalled those Intel SATA ACHI driver.
5. The Paged/NonPaged Pool easily goes up to

45GB /18GB (and probably even more) not only when Windows Defender «full scan» is running. Simple unpack of a large archive (few millions of files) gives the same result. It easily goes down if some app (e.g. dummy memory test app) allocates a lot of RAM. So, there’s no leak.

So, AFAIU, there’s nothing wrong. Everything is working as intended.

Thanks for your help!

What is perfmon running for? if you open perfmon does it have monitoring it runs?

What is this system, 384GB? is that correct?

@Mr Happy — good catch, I missed that.
Then a non-paged pool of 7Gb is probably ok and needed by memory manager.

When you have a «Killer» network card: their drivers are known to cause this.

Nope, I don’t have anything like that. Only built in Intel NIC.

What is perfmon running for? if you open perfmon does it have monitoring it runs?

What is this system, 384GB? is that correct?

I use perfmon in many cases to monitor possible performance bottlenecks. I’ve never noticed that it’s using that much RAM before. But in this case I was just trying to find something suspicious, after those BSODs, related to «iaStorA.sys». Like 100% hdd load for no reason, which usually indicates that HDD is failing. (Even though the only (non-used) DVD drive is attached to Intel SATA controller).

The system is Dell T7910, 384GB is correct.

@Mr Happy — good catch, I missed that.
Then a non-paged pool of 7Gb is probably ok and needed by memory manager.

It’s true that non-paged pool is typically larger than 200 MB on this system. But still, to my experience, usually both non-paged pool and paged-pool are at least 2x-3x smaller than now.

I’ve just tried PoolMon. And. Found nothing. The top row are:

Top nonpaged:

File

related to some general FileIO?

Ntfx

MmCa

Mm control areas for mapped files

EtwB

Event tracing buffer

FMsl

FSro

File System Run Time

ReTa

Resource Extended Table

Top paged:

Ntff

MmSt

Mm section object prototype ptes.

FMfn

IoNm

Io parsing names

(The basic info is from here)

1. Almost everything seem to be related to «heavy IO», «NTFS», «Files». No 3rd party drivers. Just core Windows stuff. I doubt there’s an actual memory leak in there. And I doubt that their high memory usage might result in BSOD. Well, I hope so.
2. All «heavy IO activity» is caused by Windows Defender Full Scan, which is still running. It’s reading from one HDD at a time, with

7-20 MB/s speed. Well, I’m not sure if it actually benefits much from all those «caches». Probably this is just how Windows works. I’m not blaming it for trying to cache some stuff, if it is possible.

There’s nothing related to iaStorA.sys. That’s a pity.

The only questionable thing, IMHO, is the EtwB. It sounds like something that might be connected with the Resource Monitor. Or it’s just working with poolmon itself, or something else. Not sure. Probably that’s OK state as well..

So. I still don’t get

1. why RamMap is broken,
2. why ResourceMonitor is eating more and more RAM if it’s left running
3. what’s the reason behind those BSODs 🙂

Maybe I’ve missed something?

you have Bit9 installed?
Can you try this again without any 3rd party Antivirus installed, or even in a Safe Boot?

As for the BSOD’s: Intel did not yet answer this, but I guess they would need the dump files anyway (instead of your html reports).

From your Detailed-System-Report.html you are still on Windows 10 1703, so you could update to a newer version, perhaps this was already fixed.

From your Detailed-System-Report.html you are still on Windows 10 1703, so you could update to a newer version, perhaps this was already fixed.

Upgrading Windows version sounds like a good idea, but in-place-upgrade fails for some reason. I’ve tried few things and it looks like there’s some progress (the setupact.log is longer now). Maybe I’ll start a separate thread for that in a while.

I guess they would need the dump files anyway (instead of your html reports).

I do keep all the minidumps (and one larger 30GB “automatic dump”) – I’ve copied them to a separate folder. But they’ve not asked to share them yet.

you have Bit9 installed? Can you try this again without any 3rd party Antivirus installed, or even in a Safe Boot?

Booting into Safe Mode and attempting to run the Windows Defender Full Scan from there is another possible experiment, yep. I’m not sure how to interpret either result of it, but maybe I’ll try this a bit later.

I’ve also noticed some users report that this driver (but different version) might cause high nonpaged pool usage by «MmSt» poolmon tag :

RST 11.5 removal instructions (since it doesn’t clean up properly)
This driver is actually based on the RSTe branch, it installs a filter driver that registers to the host lower filter reg keys.
SMART is not available in this driver and it causes MmSt (see poolmon/pooltag) to rapidly consume paged pool when heavy file access (searching for instance) is performed.
The removal of this driver is not as simple as uninstalling the driver (which is also performed when doing an RST upgrade install). The iastorA and iastorF(filter) services are not disabled and removed during the update, and the iaStorF filter is not removed from the HDD bus lowerfilter, which means the driver is still loaded even with a different version of the IRST driver. This as the case, it results in the MmSt paging out heavily when buffering pte’s during a search. To remove this driver properly, the user must do the following exactly in this order

There are also other reports about memory leaks, related to these drivers. This time, iaStoreV.sys (SpDN tag) .

So, for now, I’ve tried to test the same thing without this Intel driver first.

1. manually “updated driver” to Microsoft “Standard SATA ACHI Controller” instead.
2. pnputil /enum-drivers . Found : iastora.inf, iastorac.inf, iastorb.inf, iastors.inf (there was no iastorF)
3. pnputil /delete-driver oem. inf for each of them
4. reboot
5. Sanity check:
   1. The pnputil /enum-drivers does not see them any longer
   2. driverquery /v do see them, but reports that they are stopped and in “Manual” start mode.
   3. DriverView tool does not see them

So, for now I cannot see any significant changes in memory consumption:

Shortly-after-restart memory usage is about the same as before (that’s a pity I don’t have explicit “before” screenshot):

RamMap is working shortly after the reboot, but fails after a few hours of “Windows Defender Full Scan”

After

14 hours of “Full Scan”, Resource Monitor RAM usage (Working Set) is 1.2GB. Paged Pool is 5.5GB, Non-paged pool is 3.1GB

It’s interesting to note, that EtwB is on top, currently, 1.1GB. Maybe this is the maximum, and it’s not going to grow more than that. And, thus, there’s no leak.

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RAMMap или как слить_освободить оперативку

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Samd Почетный житель Зарегистрирован: 12.02.2005 Пользователь #: 24,228 Сообщения: 4621 Голоса: 11	Добавлено: Ср 30 Янв, 2019 15:58 Заголовок сообщения: RAMMap или как слить_освободить оперативку _________________ Не надо стараться все понять. Так интереснее. (Molleggiato. Adriano Celentano)
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ADMINDM guru Зарегистрирован: 04.11.2007 Пользователь #: 63,218 Сообщения: 7207 Голоса: 230	Добавлено: Чт 31 Янв, 2019 15:40 Заголовок сообщения: Re: RAMMap или как слить_освободить оперативку _________________ Если помог мой ответ — щёлкните по ссылке : http://sysadmins.ru/reputation.php?a=add&u=63218&p=13191050&c=ac4064c1 «Знание некоторых принципов легко возмещает незнание некоторых фактов»
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Samd Почетный житель Зарегистрирован: 12.02.2005 Пользователь #: 24,228 Сообщения: 4621 Голоса: 11	Добавлено: Чт 31 Янв, 2019 17:06 Заголовок сообщения: _________________ Не надо стараться все понять. Так интереснее. (Molleggiato. Adriano Celentano)
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Samd Почетный житель Зарегистрирован: 12.02.2005 Пользователь #: 24,228 Сообщения: 4621 Голоса: 11	Добавлено: Пт 01 Фев, 2019 10:15 Заголовок сообщения: _________________ Не надо стараться все понять. Так интереснее. (Molleggiato. Adriano Celentano)
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Error refreshing database rammap

perfmon.exe memory usage

I’ve noticed that Resource Monitor app uses a lot of RAM recently. Up to

12 GB. Here’s a screenshot with 2.9 GB usage:

moreover, after 25 minutes, it uses 3.4 GB already:

the only major activity currently happening is the Windows Defender Security Center «Full Scan».

1. Is it possible that this large RAM usage is associated, say, with the fact that a lot of files are being processed during the «Full Scan», and Resource Monitor keeps «the full log» or something?
2. Is it possible that this is a normal behavior? AFAIU, I’ve not seen anything like this before, even though Resource Monitor was working for weeks sometimes.

The backing-file for the real-time session

I’m not sure if this is important, but I’ve also noticed that there’s a number of «The backing-file for the real-time session «WDC.BE95A9B1-DE15-4B78-B923-A12AB70BE951″ has reached its maximum size» messages in Administrative Events in Event Viewer.

AFAIU, this Event Trace Session is started by Resource Monitor’s needs. And these messages mean that time to time, Resource Monitor UI is not able to process all the events generated. One the second screenshot Event Monitor eats

3% CPU, which is about one full CPU core. Since it is effectively a single-thread app, it looks like it’s working with a maximum possible throughput. This probably explains why these messages are generated. But. I still can’t say whether or not this is significant for the «whole picture».

General memory usage

It looks like Resource Monitor is only a small part of the story, actually. For some reason, Windows is currently consuming

Users’s apps definitely do not use that much. Except Resource Monitor, I can see no apps with abnormal RAM usage (see screenshots of the «Details» tab of the Task Manager app above.

Just for reference, here’s what Resource Monitor shows:

Restarting Resource Monitor

If I restart Resource Monitor, (via «Monitor->Stop Monitoring» & «Monitor->Start Monitoring») its memory usage goes back to normal

100MB. For a few minutes.

But on the whole, memory usage does not decrease much:

This feels like a higher-than-normal memory usage. But. well. I’m not sure whether it could be considered as «normal» or not. Maybe Windows is just trying to utilize empty RAM by caching some stuff somehow. By not closing some memory-mapped files or whatever. Usually, I’ve used RamMap tool to get more insights. To check what’s actually happening. But. it looks like RamMap is not working for me any more.

It works OK for a few minutes after a reboot, but than it fails like this.

This does not look nice. And it raises my suspiciousness — it looks like something is very wrong.

Ah. Yep, the final thing. I had 3 BSODs on this machine within last 7 days. Maybe this is what actually raises my suspiciousness. 🙂

So. Maybe it’s a memory leak in «iaStorA.sys» ? Any idea how to check this?

It looks like I have to try PoolMon..

Answers

Yep, you’re right. I’ve compared the keys I see there with another PC and it looks like there’s nothing unexpected, actually.

Few more things I’ve noticed during the last few weeks:

1. I’ve installed few updates, now I’m on 1703 15063.1088. Nothing changed.
2. Resource Monitor memory usage is not growing above Commit Size = 13.6 GB. So, it’s hardly a real memory leak. Maybe that’s some hard-coded percentage of the amount of RAM installed or something.
3. Resource Monitor Commit Size never decreases, though. Working Set goes down easily, when the system is low on memory. And if there’s not much load — it’s not growing again. (That is — Resource Monitor is not actually using the memory it allocated, AFAIU). This looks like a memory leak a bit. Maybe that’s «as designed». Not a big deal, anyway.
4. I had no BSODs since I’ve uninstalled those Intel SATA ACHI driver.
5. The Paged/NonPaged Pool easily goes up to

45GB /18GB (and probably even more) not only when Windows Defender «full scan» is running. Simple unpack of a large archive (few millions of files) gives the same result. It easily goes down if some app (e.g. dummy memory test app) allocates a lot of RAM. So, there’s no leak.

So, AFAIU, there’s nothing wrong. Everything is working as intended.

Thanks for your help!

All replies

What is perfmon running for? if you open perfmon does it have monitoring it runs?

What is this system, 384GB? is that correct?

@Mr Happy — good catch, I missed that.
Then a non-paged pool of 7Gb is probably ok and needed by memory manager.

When you have a «Killer» network card: their drivers are known to cause this.

Nope, I don’t have anything like that. Only built in Intel NIC.

What is perfmon running for? if you open perfmon does it have monitoring it runs?

What is this system, 384GB? is that correct?

I use perfmon in many cases to monitor possible performance bottlenecks. I’ve never noticed that it’s using that much RAM before. But in this case I was just trying to find something suspicious, after those BSODs, related to «iaStorA.sys». Like 100% hdd load for no reason, which usually indicates that HDD is failing. (Even though the only (non-used) DVD drive is attached to Intel SATA controller).

The system is Dell T7910, 384GB is correct.

@Mr Happy — good catch, I missed that.
Then a non-paged pool of 7Gb is probably ok and needed by memory manager.

It’s true that non-paged pool is typically larger than 200 MB on this system. But still, to my experience, usually both non-paged pool and paged-pool are at least 2x-3x smaller than now.

I’ve just tried PoolMon. And. Found nothing. The top row are:

Top nonpaged:

File

related to some general FileIO?

Ntfx

MmCa

Mm control areas for mapped files

EtwB

Event tracing buffer

FMsl

FSro

File System Run Time

ReTa

Resource Extended Table

Top paged:

Ntff

MmSt

Mm section object prototype ptes.

FMfn

IoNm

Io parsing names

(The basic info is from here)

1. Almost everything seem to be related to «heavy IO», «NTFS», «Files». No 3rd party drivers. Just core Windows stuff. I doubt there’s an actual memory leak in there. And I doubt that their high memory usage might result in BSOD. Well, I hope so.
2. All «heavy IO activity» is caused by Windows Defender Full Scan, which is still running. It’s reading from one HDD at a time, with

7-20 MB/s speed. Well, I’m not sure if it actually benefits much from all those «caches». Probably this is just how Windows works. I’m not blaming it for trying to cache some stuff, if it is possible.

There’s nothing related to iaStorA.sys. That’s a pity.

The only questionable thing, IMHO, is the EtwB. It sounds like something that might be connected with the Resource Monitor. Or it’s just working with poolmon itself, or something else. Not sure. Probably that’s OK state as well..

So. I still don’t get

1. why RamMap is broken,
2. why ResourceMonitor is eating more and more RAM if it’s left running
3. what’s the reason behind those BSODs 🙂

Maybe I’ve missed something?

you have Bit9 installed?
Can you try this again without any 3rd party Antivirus installed, or even in a Safe Boot?

As for the BSOD’s: Intel did not yet answer this, but I guess they would need the dump files anyway (instead of your html reports).

From your Detailed-System-Report.html you are still on Windows 10 1703, so you could update to a newer version, perhaps this was already fixed.

From your Detailed-System-Report.html you are still on Windows 10 1703, so you could update to a newer version, perhaps this was already fixed.

Upgrading Windows version sounds like a good idea, but in-place-upgrade fails for some reason. I’ve tried few things and it looks like there’s some progress (the setupact.log is longer now). Maybe I’ll start a separate thread for that in a while.

I guess they would need the dump files anyway (instead of your html reports).

I do keep all the minidumps (and one larger 30GB “automatic dump”) – I’ve copied them to a separate folder. But they’ve not asked to share them yet.

you have Bit9 installed? Can you try this again without any 3rd party Antivirus installed, or even in a Safe Boot?

Booting into Safe Mode and attempting to run the Windows Defender Full Scan from there is another possible experiment, yep. I’m not sure how to interpret either result of it, but maybe I’ll try this a bit later.

I’ve also noticed some users report that this driver (but different version) might cause high nonpaged pool usage by «MmSt» poolmon tag :

RST 11.5 removal instructions (since it doesn’t clean up properly)
This driver is actually based on the RSTe branch, it installs a filter driver that registers to the host lower filter reg keys.
SMART is not available in this driver and it causes MmSt (see poolmon/pooltag) to rapidly consume paged pool when heavy file access (searching for instance) is performed.
The removal of this driver is not as simple as uninstalling the driver (which is also performed when doing an RST upgrade install). The iastorA and iastorF(filter) services are not disabled and removed during the update, and the iaStorF filter is not removed from the HDD bus lowerfilter, which means the driver is still loaded even with a different version of the IRST driver. This as the case, it results in the MmSt paging out heavily when buffering pte’s during a search. To remove this driver properly, the user must do the following exactly in this order

There are also other reports about memory leaks, related to these drivers. This time, iaStoreV.sys (SpDN tag) .

So, for now, I’ve tried to test the same thing without this Intel driver first.

1. manually “updated driver” to Microsoft “Standard SATA ACHI Controller” instead.
2. pnputil /enum-drivers . Found : iastora.inf, iastorac.inf, iastorb.inf, iastors.inf (there was no iastorF)
3. pnputil /delete-driver oem. inf for each of them
4. reboot
5. Sanity check:
   1. The pnputil /enum-drivers does not see them any longer
   2. driverquery /v do see them, but reports that they are stopped and in “Manual” start mode.
   3. DriverView tool does not see them

So, for now I cannot see any significant changes in memory consumption:

Shortly-after-restart memory usage is about the same as before (that’s a pity I don’t have explicit “before” screenshot):

RamMap is working shortly after the reboot, but fails after a few hours of “Windows Defender Full Scan”

After

14 hours of “Full Scan”, Resource Monitor RAM usage (Working Set) is 1.2GB. Paged Pool is 5.5GB, Non-paged pool is 3.1GB

It’s interesting to note, that EtwB is on top, currently, 1.1GB. Maybe this is the maximum, and it’s not going to grow more than that. And, thus, there’s no leak.

Источник

RAMMap или как слить_освободить оперативку

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Автор
Samd Почетный житель Зарегистрирован: 12.02.2005 Пользователь #: 24,228 Сообщения: 4621 Голоса: 11	Добавлено: Ср 30 Янв, 2019 15:58 Заголовок сообщения: RAMMap или как слить_освободить оперативку _________________ Не надо стараться все понять. Так интереснее. (Molleggiato. Adriano Celentano)
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Зарегистрируйтесь и реклама исчезнет!
ADMINDM guru Зарегистрирован: 04.11.2007 Пользователь #: 63,218 Сообщения: 7207 Голоса: 230	Добавлено: Чт 31 Янв, 2019 15:40 Заголовок сообщения: Re: RAMMap или как слить_освободить оперативку _________________ Если помог мой ответ — щёлкните по ссылке : http://sysadmins.ru/reputation.php?a=add&u=63218&p=13191050&c=ac4064c1 «Знание некоторых принципов легко возмещает незнание некоторых фактов»
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Samd Почетный житель Зарегистрирован: 12.02.2005 Пользователь #: 24,228 Сообщения: 4621 Голоса: 11	Добавлено: Чт 31 Янв, 2019 17:06 Заголовок сообщения: _________________ Не надо стараться все понять. Так интереснее. (Molleggiato. Adriano Celentano)
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igorglav Активный участник Зарегистрирован: 22.12.2011 Пользователь #: 136,164 Сообщения: 1273 Голоса: 7	Добавлено: Чт 31 Янв, 2019 23:33 Заголовок сообщения: Re: RAMMap или как слить_освободить оперативку
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Samd Почетный житель Зарегистрирован: 12.02.2005 Пользователь #: 24,228 Сообщения: 4621 Голоса: 11	Добавлено: Пт 01 Фев, 2019 10:15 Заголовок сообщения: _________________ Не надо стараться все понять. Так интереснее. (Molleggiato. Adriano Celentano)
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PitDron Активный участник Зарегистрирован: 12.03.2013 Пользователь #: 145,365 Сообщения: 616 Голоса: 26	Добавлено: Пт 01 Фев, 2019 10:40 Заголовок сообщения:
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Samd Почетный житель Зарегистрирован: 12.02.2005 Пользователь #: 24,228 Сообщения: 4621 Голоса: 11	Добавлено: Пт 01 Фев, 2019 11:38 Заголовок сообщения: _________________ Не надо стараться все понять. Так интереснее. (Molleggiato. Adriano Celentano)
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igorglav Активный участник Зарегистрирован: 22.12.2011 Пользователь #: 136,164 Сообщения: 1273 Голоса: 7	Добавлено: Пт 01 Фев, 2019 21:42 Заголовок сообщения:
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Samd Почетный житель Зарегистрирован: 12.02.2005 Пользователь #: 24,228 Сообщения: 4621 Голоса: 11	Добавлено: Сб 02 Фев, 2019 0:04 Заголовок сообщения: _________________ Не надо стараться все понять. Так интереснее. (Molleggiato. Adriano Celentano)
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igorglav Активный участник Зарегистрирован: 22.12.2011 Пользователь #: 136,164 Сообщения: 1273 Источник Читайте также:  Connection error code 17002 Adblock detector

There is no problem running it in Windows 7. Did you download it from

RAMMap

Yes, that’s where I got it. Just to make sure, I downloaded and ran it again, and got the same result:

«Rammap requires Windows Vista or higher»

And when I run it in compaitibility mode for Windows Vista with/without the service packs, I get the message

«Error refreshing database»

Now, when you say «There is no problem running it in Windows 7», you mean there’s no problem on your platform. But there is a problem with running it in Windows 7 on my platform. What version of Windows 7 are you running? Keep in mind that I’m running Windows 7 Home Premium. If you’re running any other version, that might have some bearing on the matter.

Any other differences in our platforms could also affect how Rammap runs.

Also, the message I received when running it Windows Vista compatibility mode suggests something going on with «refreshing the database». If that’s really the case, the problem I’m having with Rammap in Windows 7 Home Premium may have nothing to do with whatever version of Windows 7 I’m running.

It wouldn’t be the first time error messages from MS software have nothing to do with the actual problem. In this case there are two different error messages, one from Rammap in Windows 7 Home Premium, and one from Rammap running in Vista Compatibility Mode. For all we know, they could both be misleading.

Now we know you can run it in some version of Windows 7 while I can’t run it in Win7 Home Premium. We also know that there is some kind of database problem running it in Vista compatibility mode on my platform. It may be that some other component both Windows Vista and Windows 7 is the problem, or even some unrelated application on our respective platforms.

To that end, here is some additional info:

PCs (2): Dell Dimension 8300/8400 3.2GHz 4GB RAM 500GB HDD/350GB Free
OS: Windows 7 Home Premium
MS .Net Framework 3.5.1
MS Visual C++ 2005 Redistributable 8.0.59193
MS Visual C++ 2008 Redistributable x86 9.0.30729.4148
MS Sync Framework Runtime v1.0 (x86) 1.1.1215.0
MS Sync Framework Services v1.0 (x86) 1.1.1215.0
MS Windows Debugging Symbols 7600
MS Office, any version — NOT INSTALLED
AV: AVG Free 9.0.829
Firewall: Zonealarm Free 9.1.007.002

Can anyone see a possible cause for the problem in any of the additional info?

Thanks once again for your time,

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