Rdp error code 0x4

You have a Mac Computer and are running Microsoft Desktop (RDP) throws an Error code: 0x4 just randomly when you try to connect to a computer you have

Screen Shot 2020 09 25 at 02 41 16

You have a Mac Computer and are running Microsoft Desktop (RDP) throws an Error code: 0x4 just randomly when you try to connect to a computer you have configured for connection.

For us, this problem just randomly started this year after Microsoft updated their RDP software. “Go Microsoft”

We have searched the web, and noticed that the suggestions to Reboot the computer, or restart the RDP software, or both. Do not appear to reliably work. Although we did have some luck with this.

Another suggestion was to copy or recreate the connection in RDP. Again, only limited success with this solution.

Screen Shot 2020 09 25 at 02 48 09

The Fix for 0x4 Errors on Mac RDP Remote Desktop Connection

For us the solution came when we went into the system preferences of the Remote Desktop Connection

Screen Shot 2020 09 25 at 02 49 42

And you will notice the default preferences look something like this.

Screen Shot 2020 09 25 at 02 49 55

We simply unticked the “Use hardware acceleration when possible” check box.

Screen Shot 2020 09 25 at 02 50 08

That’s it. After doing this you should notice that it can fixe in some cases the Mac RDP not connecting with 0x4 Errors.

Update

We have found that the errors can reoccur, which is super frustrating. So there are a few other tips that we have found can assist.

Reboot

It’s odd, but sometime rebooting the computer that is making the connection, and help in eliminating the 0x4 error.

Duplicate the Connection

If you right click / or Two finger click on the connection, and select Duplicate – Then use the duplicated connection, sometimes that can allow you to connect.

Screen Shot 2021 05 05 at 07 57 54

Try Again

When all else has failed, trying to connect from the connection multiple times can also sometimes work after multiple attempts.

Alternating the Attempts

Lastly, trying the original connection, or alternating between the original, then the newly duplicated connection (in the point above) can also help.

Basically we know these are not solutions, but we have found that they definitely can assist in helping to get the connecting going and avoiding the 0x4 error. Hope it helps, and if you find anything else that eliminates or reduces the error, please chime in.

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TLDR: Modify your power plan to ensure your VM isn’t going to sleep!

I had recently deployed a new Windows 10 based VM that would serve as an RDP jump box to access lab resources. Initially RDP worked fine, but I noticed that after a while I couldn’t connect any more. The only way to rouse it from this state was to open a direct console window from the vSphere Client, or to reboot the VM.

rdp-sleep1

The exact error message from the Remote Desktop for Mac window is:

“We couldn’t connect to the remote PC. Make sure the PC is turned on and connected to the network, and that remote access is enabled.

Error code: 0x204”

In addition to the 0x204 error, I also saw “Error code: 0x4” numerous times as well.

The two error codes I kept getting (0x204 and 0x4) were not helpful and just led me on a wild goose chase. These codes were only reported on the Mac RDP client and Windows was more generic:

rdpsleep-4

Clearly the message “Make sure the PC is turned on” garnered no attention from a seasoned IT professional like me, but in the end turned out to be relevant. The issue was that the Windows 10 VM was going to sleep.

rdpsleep-3

I only noticed this when I saw a blacked-out screen in the console preview and the lack of a hostname or IP address listed. This tells me that VMware tools hasn’t checked in for a period of time.

I’m not sure if an incoming RDP connection attempt would wake a physical machine in this state, but sleep isn’t very beneficial to a VM. I simply modified the power settings to prevent sleep and hibernation and the issue hasn’t happened again.

rdpsleep-2

Windows Server varieties don’t behave this way, but because Windows 10 is primarily intended for bare-metal laptop and desktop use cases, power saving features are enabled by default.

This is a pretty basic problem, but I thought I’d do a post just in case it helps someone else who overlooked the obvious like I did and instead tried chasing up hexadecimal error codes 🙂

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Windows 10: Windows 10 Professional remote desktop error 0x4

Discus and support Windows 10 Professional remote desktop error 0x4 in Windows 10 Network and Sharing to solve the problem; Hello,

I have been connecting to a computer at another location (Windows 10 Professional) using my Mac for quite some time now. Suddenly, last week…
Discussion in ‘Windows 10 Network and Sharing’ started by JustinL88, Jul 11, 2018.

  1. Windows 10 Professional remote desktop error 0x4

    Hello,

    I have been connecting to a computer at another location (Windows 10 Professional) using my Mac for quite some time now. Suddenly, last week the remote desktop program gave an error code «0x4». I tried connecting with the previous version of the RDP client to no avail. I also tried connecting with iPhone and another Windows 10 Professional – nothing seems to work.

    The connection is over the public internet and I do know the correct IP for the device. No changes have been made to the network structure (e.g. port settings, or such). The environment in which the target computer resides is exactly the same as before.

    How could I fix the problem? I’d like to note it is extremely hard for me to access this computer physically, so if it is possible by any means to fix this remotely I’d love to give it a try. I have not allowed other connection than RDP to the computer so I cannot SSH or use other measures to change the target computer.

    :)

  2. Remote Desktop App errorChris,

    This is probably to do with the default certificate not being accepted through your router, i.e your phone being on the internet and needing to connect to your pc behind a firewall.

    However, your post is very interesting to me, as I am having an issue on my internal WIFI network. Microsoft Remote Desktop App» from a Nokia Lumia Mobile phone. I will continue with my discussion for MS
    to answer

    PHONE: Nokia Lumia 810

    Operating System Version: 8.10.14234.375

    IMEI: on request:

    APP in question: Microsoft Remote Desktop

    Version: 8.1.9.11

    Client: Windows 10 Professional

    Issue:

    After discovering that windows 10 Home does not support RDP, I decided to pay for Windows 10 Professional to enable Remote Desktop from my phone.

    Steps Taken:

    Windows 10 Professional

    • Click on Files and Folders | Right Click | Properties
    • Remote Settings
    • Allow Remote connections for this computer NOTE: ensure only allow connections from computers running Remote Desktop with Network Level Authentication (Recommended)
      Ticked
    • Select Users j*****@e****.*** is selected
    • Change Windows Account Password
    • open compmgmt.msc | Go to Local Users & Groups | Groups | Remote Desktop Users | check that account is in the members Window Example J*****
    • Open Windows Firewall with advanced Security

    Inbound Rules

    Remote Desktop Shadow (TCP in) — Enabled Yes Public Allow

    Remote Desktop User Mode (TCP in) -Enabled Yes Public Allow

    Remote Desktop User Mode (UDP in) -Enabled Yes Public Allow

    Outbound Rules

    Remote Assistance (PNRP-Out) -Enabled Yes Public Allow

    Remote Assistance (TCP-Out) -Enabled Yes Public Allow

    Network and Sharing Center

    • Right Click on Computer with plug in the
      tray | Open Network and Sharing Center
    • Click on HomeGroup | Change Network Location
    • Click Close

    Windows Phone 8.1 Update

    • Desktops | (+) Desktop | PC Name xxx.xxx.x.xxx
    • Credentials — Add Credentials | PCNAMEJ***** OR MicrosoftAccountJ*****@E****.O**
      OR PCNAMEAdministrator
    • Click

    ERROR MESSAGE

    We Couldn’t connect to the remote PC. This might be because of a network problem. If this keeps Happening, ask your admin or tech support for help

    Inquiring minds may find this error code helpful: 0x704

    | Close

    Steps Taken to try and resolve 0x704

    • uninstall 8.1 Remote Desktop App
    • Reboot Windows 10 Professional
    • Phone Microsoft support through third party +44 333 200 2197,,7355531217

    References

    r/windowsphone — 0x704 Error on Remote Desktop App

    RDC — Connect Remotely to your Windows 10 PC

    Conclusion

    MS is this because windows 10 professional is not supported by a free Microsoft remote desktop tool? Or can you clarify on where I was going wrong, as I need this to work.

    Please contact me on *** Email address is removed for privacy ***

  3. Error connection with Remote Desktop from wphone8.1FelipeLanderos,

    Mysteriously I have posted this before and mysteriously Microsoft made it disappear as if by magic.

    This is probably to do with the default certificate not being accepted through your router, i.e your phone being on the internet and needing to connect to your pc behind a firewall.

    However, your post is very interesting to me, as I am having an issue on my internal WIFI network. Microsoft Remote Desktop App» from a Nokia Lumia Mobile phone. I will continue with my discussion for MS
    to answer

    PHONE: Nokia Lumia 810

    Operating System Version: 8.10.14234.375

    IMEI: on request:

    APP in question: Microsoft Remote Desktop

    Version: 8.1.9.11

    Client: Windows 10 Professional

    Issue:

    After discovering that windows 10 Home does not support RDP, I decided to pay for Windows 10 Professional to enable Remote Desktop from my phone.

    Steps Taken:

    Windows 10 Professional

    • Click on Files and Folders | Right Click | Properties
    • Remote Settings
    • Allow Remote connections for this computer NOTE: ensure only allow connections from computers running Remote Desktop with Network Level Authentication (Recommended)
      Ticked
    • Select Users j*****@e****.*** is selected
    • Change Windows Account Password
    • open compmgmt.msc | Go to Local Users & Groups | Groups | Remote Desktop Users | check that account is in the members Window Example J*****
    • Open Windows Firewall with advanced Security

    Inbound Rules

    Remote Desktop Shadow (TCP in) — Enabled Yes Public Allow

    Remote Desktop User Mode (TCP in) -Enabled Yes Public Allow

    Remote Desktop User Mode (UDP in) -Enabled Yes Public Allow

    Outbound Rules

    Remote Assistance (PNRP-Out) -Enabled Yes Public Allow

    Remote Assistance (TCP-Out) -Enabled Yes Public Allow

    Network and Sharing Center

    • Right Click on Computer with plug in the tray |
      Open Network and Sharing Center
    • Click on HomeGroup | Change Network Location
    • Click Close

    Windows Phone 8.1 Update

    • Desktops | (+) Desktop | PC Name xxx.xxx.x.xxx
    • Credentials — Add Credentials | PCNAMEJ***** OR MicrosoftAccountJ*****@E****.O**
      OR PCNAMEAdministrator
    • Click

    ERROR MESSAGE

    We Couldn’t connect to the remote PC. This might be because of a network problem. If this keeps Happening, ask your admin or tech support for help

    Inquiring minds may find this error code helpful: 0x704

    | Close

    Steps Taken to try and resolve 0x704

    • uninstall 8.1 Remote Desktop App
    • Reboot Windows 10 Professional
    • Phone Microsoft support through third party +44 333 200 2197,,7355531217

    References

    r/windowsphone — 0x704 Error on Remote Desktop App

    RDC — Connect Remotely to your Windows 10 PC

    Conclusion

    MS is this because windows 10 professional is not supported by a free Microsoft remote desktop tool? Or can you clarify on where I was going wrong,

    From <Remote Desktop App error>

  4. Windows 10 Professional remote desktop error 0x4

    Windows 10 — Remote Desktop

    Hi,

    We will surely assist you with the issue you are facing with Windows 10.
    — Which version of Windows 10 Operating System are you using?

    — Were you able to upgrade to Windows 10 successfully?

    I suggest you to refer the below steps and see if this helps.

    • Enable remote desktop in settings

      • Control PanelSystem and SecuritySystem, Click «Remote Settings» on the left side
    • Verify my port forwarding settings were properly forwarding to my computers local IP address

      • run «cmd.exe» and then type «ipconfig». Find your IP from that list

    [*]

    • Make sure your firewall settings are open
    • Go to «Control PanelSystem and SecurityWindows FirewallAllowed apps»
    • On the left, click «Allow an app or feature through Windows Firewall»
    • Click «Change Settings»
    • Find «Remote Desktop» in the list and make sure both «Private» and «Public» is checked.

    Let us know if this helps.

    Thank you.

    Credits to : Jace_Sango.

Thema:

Windows 10 Professional remote desktop error 0x4

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