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Article ID: 000055659
Content Type: Troubleshooting
Last Reviewed: 07/22/2021
Error When Intel® NUC Starts: (A7) Me FW Downgrade — Request MeSpiLock Failed
Perform a BIOS recovery to resolve errors: «(A7) Me FW Downgrade — Request MeSpiLock Failed…boot!»
The following errors occur when starting the Intel® NUC:
- (A7) Me FW Downgrade — Request MeSpiLock Failed
- Error sending End of Post message to ME: HECI disabled, proceeding with boot!
Perform a BIOS recovery using the Bios Recovery by Security Jumper method.
Related Products
This article applies to 26 products
Intel® NUC Kit NUC7i3DNHE
Intel® NUC Kit NUC7i3DNKE
Intel® NUC Kit NUC7i5DNHE
Intel® NUC Kit NUC7i5DNKE
Intel® NUC 7 Business, a Mini PC with Windows® 10 Pro — NUC7i3DNHNC
Intel® NUC 7 Business, a Mini PC with Windows® 10 Pro — NUC7i3DNKTC
Intel® NUC 7 Business, a Mini PC with Windows® 10 Pro — NUC7i5DNKPC
Intel® NUC 7 Business, a Mini PC with Windows® 10 Pro for Intel Unite® – NUC7i5DNKPU
Intel® NUC Kit NUC6i3SYH
Intel® NUC Kit NUC6i3SYK
Intel® NUC Kit NUC6i5SYH
Intel® NUC Kit NUC6i5SYK
Intel® NUC Kit NUC6i7KYK
Intel® NUC Kit NUC7i3BNH
Intel® NUC Kit NUC7i3BNHX1 with Intel® Optane™ Memory
Intel® NUC Kit NUC7i3BNK
Intel® NUC Kit NUC7i5BNH
Intel® NUC Kit NUC7i5BNHX1 with Intel® Optane™ Memory
Intel® NUC Kit NUC7i5BNK
Intel® NUC Kit NUC7i7BNH
Intel® NUC Kit NUC7i7BNHX1 with Intel® Optane™ Memory
Intel® NUC 7 Enthusiast, a Mini PC with Windows® 10 — NUC7i7BNHXG
Intel® NUC 7 Enthusiast, a Mini PC with Windows® 10 — NUC7i7BNKQ
Intel® NUC 7 Home, a Mini PC with Windows® 10 — NUC7i3BNHXF
Intel® NUC 7 Home, a Mini PC with Windows® 10 — NUC7i5BNHXF
Intel® NUC 7 Home, a Mini PC with Windows® 10 — NUC7i5BNKP
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- Remove From My Forums
-
Question
-
Over the last few months, I’m getting an intermittent bug which hangs around for a few days and then goes away. Today it has come back again (or perhaps this is several bugs?).
Symptoms as follows:
- Closing the lid of my laptop suddenly starts shutting it down rather than putting it to sleep.
- During the restart (before reaching the Windows 10 login screen), I see the following message (white text on a black screen) — «FW Downgrade — Request MeSpiLock Failed». This appears for only a split second.
- When I then reach the Windows 10 login screen, the option to login using my 4-digit PIN has disappeared (I can only login using my long password and, underneath the password box, the Login Options icon has disappeared).
- So, once logged in using my password, I go to «Windows Settings / Accounts / Sign-in options», and click on «PIN / Add».
- Bizarrely, a message asks me to enter my PIN (i.e. the damned systems still knows it)
- Anyway, I enter my 4-digit PIN, which is accepted but with no message (confirmation or otherwise)
- I then logout
- When I click on the Windows login screen, the option to login with my 4-digit PIN is still missing.
- When I close the lid, it’s Groundhog day (the above just repeats).
After a few days, the above goes away and the laptop behaves as normal — no MeSpilock error and the PIN option reappears for logging in .
I’ve only had this laptop a few months and have already reinstalled Windows 10 three times to fix other issues (e.g. tiles not working, errors with file associations, Windows Date/Time intermittently (the time is usually right but can occasionally be several
hours out — on a few occasions, the date has been showing as several days into the future).Like all of the numerous Windows 10 bugs, the above is pretty irritating.
Does it ring a bell with anyone?
Answers
-
Further update:
It’s just happened again. I closed the lid of my laptop earlier but, when I opened it, the system had shut down instead of going to sleep. Then, during start-up, the «FW
Downgrade — Request MeSpiLock Failed» error message appeared (as above) and (as above) the PIN login option had disappeared.I think I now know why it is happening but NOT what is causing it.
Looking at msconfig, under the General tab, «Startup selection» was set to «Selective startup» instead of «Normal
startup». I know for sure that yesterday, it was set to «Normal startup» — so something (not me!) must have changed it.So,in msconfig, I changed «Startup selection» back to «Normal startup» and restarted. There was no «Mespilock» error and the PIN login option was visible once more.
So, what’s mucking around with my «Startup selection», I wonder?
-
Marked as answer by
Friday, March 17, 2017 11:29 AM
-
Marked as answer by
-
I updated the BIOS yesterday and, for now, the problem has gone away.
-
Marked as answer by
Bertram12
Friday, March 17, 2017 10:10 AM
-
Marked as answer by
- Remove From My Forums
-
Question
-
Over the last few months, I’m getting an intermittent bug which hangs around for a few days and then goes away. Today it has come back again (or perhaps this is several bugs?).
Symptoms as follows:
- Closing the lid of my laptop suddenly starts shutting it down rather than putting it to sleep.
- During the restart (before reaching the Windows 10 login screen), I see the following message (white text on a black screen) — «FW Downgrade — Request MeSpiLock Failed». This appears for only a split second.
- When I then reach the Windows 10 login screen, the option to login using my 4-digit PIN has disappeared (I can only login using my long password and, underneath the password box, the Login Options icon has disappeared).
- So, once logged in using my password, I go to «Windows Settings / Accounts / Sign-in options», and click on «PIN / Add».
- Bizarrely, a message asks me to enter my PIN (i.e. the damned systems still knows it)
- Anyway, I enter my 4-digit PIN, which is accepted but with no message (confirmation or otherwise)
- I then logout
- When I click on the Windows login screen, the option to login with my 4-digit PIN is still missing.
- When I close the lid, it’s Groundhog day (the above just repeats).
After a few days, the above goes away and the laptop behaves as normal — no MeSpilock error and the PIN option reappears for logging in .
I’ve only had this laptop a few months and have already reinstalled Windows 10 three times to fix other issues (e.g. tiles not working, errors with file associations, Windows Date/Time intermittently (the time is usually right but can occasionally be several
hours out — on a few occasions, the date has been showing as several days into the future).Like all of the numerous Windows 10 bugs, the above is pretty irritating.
Does it ring a bell with anyone?
Answers
-
Further update:
It’s just happened again. I closed the lid of my laptop earlier but, when I opened it, the system had shut down instead of going to sleep. Then, during start-up, the «FW
Downgrade — Request MeSpiLock Failed» error message appeared (as above) and (as above) the PIN login option had disappeared.I think I now know why it is happening but NOT what is causing it.
Looking at msconfig, under the General tab, «Startup selection» was set to «Selective startup» instead of «Normal
startup». I know for sure that yesterday, it was set to «Normal startup» — so something (not me!) must have changed it.So,in msconfig, I changed «Startup selection» back to «Normal startup» and restarted. There was no «Mespilock» error and the PIN login option was visible once more.
So, what’s mucking around with my «Startup selection», I wonder?
-
Marked as answer by
Friday, March 17, 2017 11:29 AM
-
Marked as answer by
-
I updated the BIOS yesterday and, for now, the problem has gone away.
-
Marked as answer by
Bertram12
Friday, March 17, 2017 10:10 AM
-
Marked as answer by
- Remove From My Forums
-
Question
-
Over the last few months, I’m getting an intermittent bug which hangs around for a few days and then goes away. Today it has come back again (or perhaps this is several bugs?).
Symptoms as follows:
- Closing the lid of my laptop suddenly starts shutting it down rather than putting it to sleep.
- During the restart (before reaching the Windows 10 login screen), I see the following message (white text on a black screen) — «FW Downgrade — Request MeSpiLock Failed». This appears for only a split second.
- When I then reach the Windows 10 login screen, the option to login using my 4-digit PIN has disappeared (I can only login using my long password and, underneath the password box, the Login Options icon has disappeared).
- So, once logged in using my password, I go to «Windows Settings / Accounts / Sign-in options», and click on «PIN / Add».
- Bizarrely, a message asks me to enter my PIN (i.e. the damned systems still knows it)
- Anyway, I enter my 4-digit PIN, which is accepted but with no message (confirmation or otherwise)
- I then logout
- When I click on the Windows login screen, the option to login with my 4-digit PIN is still missing.
- When I close the lid, it’s Groundhog day (the above just repeats).
After a few days, the above goes away and the laptop behaves as normal — no MeSpilock error and the PIN option reappears for logging in .
I’ve only had this laptop a few months and have already reinstalled Windows 10 three times to fix other issues (e.g. tiles not working, errors with file associations, Windows Date/Time intermittently (the time is usually right but can occasionally be several
hours out — on a few occasions, the date has been showing as several days into the future).Like all of the numerous Windows 10 bugs, the above is pretty irritating.
Does it ring a bell with anyone?
Answers
-
Further update:
It’s just happened again. I closed the lid of my laptop earlier but, when I opened it, the system had shut down instead of going to sleep. Then, during start-up, the «FW
Downgrade — Request MeSpiLock Failed» error message appeared (as above) and (as above) the PIN login option had disappeared.I think I now know why it is happening but NOT what is causing it.
Looking at msconfig, under the General tab, «Startup selection» was set to «Selective startup» instead of «Normal
startup». I know for sure that yesterday, it was set to «Normal startup» — so something (not me!) must have changed it.So,in msconfig, I changed «Startup selection» back to «Normal startup» and restarted. There was no «Mespilock» error and the PIN login option was visible once more.
So, what’s mucking around with my «Startup selection», I wonder?
-
Marked as answer by
Friday, March 17, 2017 11:29 AM
-
Marked as answer by
-
I updated the BIOS yesterday and, for now, the problem has gone away.
-
Marked as answer by
Bertram12
Friday, March 17, 2017 10:10 AM
-
Marked as answer by