Result deleted due to error

Thread: “Failed to complete job, deleted due to error.” BizHub 552

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“Failed to complete job, deleted due to error.” BizHub 552

For almost a year now, one user is having issues scanning documents, support calls have been futile, no solutions, no answers, nothing.

“Are you sure you are pushing the right button on the printer?” …

So, as per their instructions I:
OK, I created 2 new items on the Konica copier for you, as suggested by the tech support person at Konica.
One is a new «destination» for scanning directly to your PC from the Konica.
#49 is direct to your «DocumentsScanned Documents» on YOUR local PC.

Additionally, from the Konica, there is now a GROUP 1, which scans not only to your PC, but as in the past to the Server, in the Scans folder, AnneMarie folder (#14, as it was previously).

So, you can scan one of 3 ways to try & test.

1=the old way #14, to the Server/Scans/AnneMarie
2=#49, directly to your PC (C:UsersAnnemarieDocumentsScanned Documents)
3=GROUP 1, to both 1 & 2 as stated above.

Let me know how it goes.
Bottom line, if #14 flakes out as it has been from time to time, use #49 (or just keep using #49 to see if it flakes out)
Additionally, you can try also Group 1, which goes to both.
(if #14 give any headaches, stop using it and just use #49, forget Group 1, as it will include #14 an if it is problematic, it will also fail).

End user states:

I was able to print out the log for scans and faxes. There are no errors on the log for the scans I have had to scan twice to get the original scan to drop in my scan folder. I can send you the log if you want to see it. They are all resulting “OK”.

20 other users, no issues.

All permissions fine on Windows 2008 Server (not using AD), and all machines identical (Windows 7 Professional).

Changed Cat 5 cables, re-imaged PC, different port on gigabit switch, tried everything.

Why does this user keep having issues?

Field Supervisor 1,000+ Posts

Join Date Nov 2008 Posts 1,734 Rep Power 59

Re: “Failed to complete job, deleted due to error.” BizHub 552

Instead of them printing out the logs, get them to look at them directly on the machine:

1. Job List
2. Job Details
3. Send
4. Send History
5. Find and select the job that errored (it will say Deleted Due to Error)
6. Press the Details button in the bottom right corner of the screen

This will give you a more detailed reason for the error.

If the problem is for one users PC only and you have imaged it, maybe try changing the port on the switch the PC is connected to as there could be an issue with the port on the switch.

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Thread: KM C550 BizHub scan to SMB failed, deleted due to login error?

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KM C550 BizHub scan to SMB failed, deleted due to login error?

KM C550 BizHub scan to SMB failed, deleted due to login error? I have several users setup to scan to email and to SMB (shared folders on filerserver), one of the SMBs stopped working the other day and I have tried everything that I can think of and it still fails and gives the same error. Other users (myself included) can scan to email and to our own SMB folders on the server.

The particular SMB account with the problem is a folder on the server that several people in the dept have access to. They scan to this shared folder and then reach it via a mapped drive (while logged into thier computer as themself.) The SMB is a user account that is used as an external email contact. I have double-checked the security and permissions on the SMB account and the person’s account who is doing the scannning and everything looks ok. I reset the copier (turned on/off), rebooted the user’s pc, reset the password for the scan to SMB account (via web IP access to Konica copier), checked that neither user account was locked out, SMB scan to user account password is (and always was) set to never expire, even deleted and recreated the scan to SMB account on the copier! Searched and have found nothing on the net (including Konica’s site) that has helped yet.

A couple weeks ago I had to reset this user’s network password because it had expired, but then it has worked fine for about one month until now.

OK, I even added a second similar named scan to SMB account and set it up with same userid and it got same error when scanning. Changed the userid to myself (with my password) and it worked fine, so I then changed it back to the original user without entering any password (who had the scan problem) and it worked. The next day it was broken again, so I entered the user’s current network password into the SMB setup with her userid and it works fine now. Only thing that I can think of is that somehow the Konica got stuck on the user’s old password and to get it unstuck it needed a different userid (and password) entered in. HTH

workgroupuser with workgroup being the name of the workgroup or domain.

user needs to setup as

workgroupuser with workgroup being the name of the workgroup or domain.

In the setup on the KM I have the Host Address, File Path (for scan to store directly to it), Userid, and Password and this works for all users scan to smb. All users are members of the network domain. Please elaborate on your explanation.

Konica controllers do not use the workgroup (or domain)/user method. Only the username. Your NVRAM might be going, or need to be cleared if it keeps happending.

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I have had similar issues with these devices, but I have been able to solve all my issues by changing a setting on the machine through the Web Interface.

Logon as Admin — Network — SMB — Client — NTLM

Make sure that your NTLM version is set to v1/v2. This makes sure that the machine will authenticate to both local usernames and AD usernames.

Also, when recreating usernames, make sure that ‘User must change Password at next logon’ isn’t ticked because this will also stop the machine from logging in correctly.

Also, try using FQ usernames in the machine. IE:

copier@example.internal or what ever your internal domain is as some can be .internal, some might be .com and so on.

If you have a separate account for the copier, check the security logs on your server as they will give login and log out audits. Macke sure that the machine is deffinately trying to logon correctly.

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scan to email deleted due to error

I’m trying to get a KonicaMinolta Bizhub c360 to scan to email and I need more error information in order to really resolve it.

It had previously been able to use an external smtp server which didn’t require authentication, but that server is being decomissioned. I put smtp in IIS on a local 2008 R2 machine and tested smtp by successfully sending a few emails via command line. the only difference here *should* be the smtp server IP address, but changing just that doesn’t seem to work and when I view Job History I see that the scan failed and the only explanation is «job deleted due to error»

any idea how I might go about finding out more precisely what the issue is? I’ve looked at the smtp server and nothing appears in the queue.

Popular Topics in Printers, Copiers, Scanners & Faxes

right, unfortunately that’s not the end I’m having trouble with. I can use the SMTP server I set up to send mail just fine, but the printer won’t

Another thought. can you send mail from a computer using the SMTP server to verify it is configured correctly? That way we can rule it out and be certain that the Bizhub should be the focus of troubleshooting efforts.

I spent a day with a similar problem recently. Konica Minolta Bizhub C203 that wouldn’t scan via email. Unfortunately, I was unable to find any more details beyond the generic error message you’re seeing. If there’s nothing showing on the SMTP server, then the data isn’t making it that far. Try clearing the settings from the Konica and re-entering them— I’ve encountered instances with the Bizhub devices where, even if the credentials etc. have been entered correctly, I had to clear them and re-enter for it to work.

that’s some top quality firmware features right there lol.

Thank you, I’ll give that a shot tomorrow and let you know if it does the trick.

Yeah, it leaves quite a bit to be desired in terms of transparency. but otherwise they’ve been pretty reliable machines. Let us know what you find tomorrow.

DataGuys is an IT service provider.

I just created a How To check it out and let me know (Basically the same steps for 2008 R2)

right, unfortunately that’s not the end I’m having trouble with. I can use the SMTP server I set up to send mail just fine, but the printer won’t

DataGuys is an IT service provider.

yes, what i was trying to point out is the printer most likely does not do TLS encryption so the server that you pointed the printer at has changed in someway and most likely they turned on SSL / TLS encryption. Lots of scanners and voicemail systems are old enough that TLS 2.0 is not included in the firmware.

You get around this by putting an intermediate SMTP server that is set to allow all SMTP traffic without TLS scoped to just the IP addresses of the scanners and such so only those devices have open SMTP relay. Then you get the SMTP server to SmartHost that email up to the real SMTP server with TLS turned on.

Let me know if that makes sense.

right, unfortunately that’s not the end I’m having trouble with. I can use the SMTP server I set up to send mail just fine, but the printer won’t

Another thought. can you send mail from a computer using the SMTP server to verify it is configured correctly? That way we can rule it out and be certain that the Bizhub should be the focus of troubleshooting efforts.

Amy — what I find is most common, is the device mail address used or the administrator email are not active email accounts or someone has not entered anything into one of those fields.

yes, what i was trying to point out is the printer most likely does not do TLS encryption so the server that you pointed the printer at has changed in someway and most likely they turned on SSL / TLS encryption. Lots of scanners and voicemail systems are old enough that TLS 2.0 is not included in the firmware.

You get around this by putting an intermediate SMTP server that is set to allow all SMTP traffic without TLS scoped to just the IP addresses of the scanners and such so only those devices have open SMTP relay. Then you get the SMTP server to SmartHost that email up to the real SMTP server with TLS turned on.

Let me know if that makes sense.

right, unfortunately that’s not the end I’m having trouble with. I can use the SMTP server I set up to send mail just fine, but the printer won’t

Another thought. can you send mail from a computer using the SMTP server to verify it is configured correctly? That way we can rule it out and be certain that the Bizhub should be the focus of troubleshooting efforts.

right, you’re on to something actually, just before you wrote that I decided to test the smtp server from another system using telnet because previously I had tested it from itself via telnet and it delivered perfectly.

when I attempted to telnet to it from another system on the network I wasn’t able to connect, so something may be going on there. I still think the printer is sorely under reporting its errors though.

DataGuys is an IT service provider.

Silly question but have you tried restarting the Konica after you make the SMTP change? I know some MFP devices will need a reboot to set the SMTP info into memory.

Amy — what I find is most common, is the device mail address used or the administrator email are not active email accounts or someone has not entered anything into one of those fields.

Silly question but have you tried restarting the Konica after you make the SMTP change? I know some MFP devices will need a reboot to set the SMTP info into memory.

The issue was SMTP server security settings were set backwards so instead of allowing the list of servers below it blocked the list of servers below, which contained the printer. it worked from the server itself because of that.

DataGuys is an IT service provider.

Thank you for letting us know!

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• 

  I spent a day with a similar problem recently. Konica Minolta Bizhub C203 that wouldn’t scan via email. Unfortunately, I was unable to find any more details beyond the generic error message you’re seeing. If there’s nothing showing on the SMTP server, then the data isn’t making it that far. Try clearing the settings from the Konica and re-entering them— I’ve encountered instances with the Bizhub devices where, even if the credentials etc. have been entered correctly, I had to clear them and re-enter for it to work.

  
  Was this post helpful?
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• 

  that’s some top quality firmware features right there lol.

  Thank you, I’ll give that a shot tomorrow and let you know if it does the trick.

  
  Was this post helpful?
  thumb_up
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• 

  Yeah, it leaves quite a bit to be desired in terms of transparency… but otherwise they’ve been pretty reliable machines. Let us know what you find tomorrow.

  
  Was this post helpful?
  thumb_up
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• 

  right, unfortunately that’s not the end I’m having trouble with. I can use the SMTP server I set up to send mail just fine, but the printer won’t

  
  Was this post helpful?
  thumb_up
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• yes, what i was trying to point out is the printer most likely does not do TLS encryption so the server that you pointed the printer at has changed in someway and most likely they turned on SSL / TLS encryption. Lots of scanners and voicemail systems are old enough that TLS 2.0 is not included in the firmware… 

  You get around this by putting an intermediate SMTP server that is set to allow all SMTP traffic without TLS scoped to just the IP addresses of the scanners and such so only those devices have open SMTP relay. Then you get the SMTP server to SmartHost that email up to the real SMTP server with TLS turned on…

  Let me know if that makes sense.

  
  Was this post helpful?
  thumb_up
  thumb_down
  

• 

  AmyLee wrote:

  right, unfortunately that’s not the end I’m having trouble with. I can use the SMTP server I set up to send mail just fine, but the printer won’t

  Another thought… can you send mail from a computer using the SMTP server to verify it is configured correctly? That way we can rule it out and be certain that the Bizhub should be the focus of troubleshooting efforts.

  
  Was this post helpful?
  thumb_up
  thumb_down
  

• 

  Strick9

  
  

  This person is a verified professional.

  Verify your account
  to enable IT peers to see that you are a professional.

  chipotle

  Amy — what I find is most common, is the device mail address used or the administrator email are not active email accounts or someone has not entered anything into one of those fields. 

  
  Was this post helpful?
  thumb_up
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• 

  Gregory H Hall wrote:

  yes, what i was trying to point out is the printer most likely does not do TLS encryption so the server that you pointed the printer at has changed in someway and most likely they turned on SSL / TLS encryption. Lots of scanners and voicemail systems are old enough that TLS 2.0 is not included in the firmware… 

  You get around this by putting an intermediate SMTP server that is set to allow all SMTP traffic without TLS scoped to just the IP addresses of the scanners and such so only those devices have open SMTP relay. Then you get the SMTP server to SmartHost that email up to the real SMTP server with TLS turned on…

  Let me know if that makes sense.

  it does make sense, but that’s already how it’s set up. if you read my original post thoroughly I state that I put smtp in IIS on a 2008 R2 machine, and I’m not using TLS or any other kind of encryption.

  
  Was this post helpful?
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• 

  Kelso wrote:

  AmyLee wrote:

  right, unfortunately that’s not the end I’m having trouble with. I can use the SMTP server I set up to send mail just fine, but the printer won’t

  Another thought… can you send mail from a computer using the SMTP server to verify it is configured correctly? That way we can rule it out and be certain that the Bizhub should be the focus of troubleshooting efforts.

  right, you’re on to something actually, just before you wrote that I decided to test the smtp server from another system using telnet because previously I had tested it from itself via telnet and it delivered perfectly.

  when I attempted to telnet to it from another system on the network I wasn’t able to connect, so something may be going on there. I still think the printer is sorely under reporting its errors though.

  
  Was this post helpful?
  thumb_up
  thumb_down
  

• Silly question but have you tried restarting the Konica after you make the SMTP change? I know some MFP devices will need a reboot to set the SMTP info into memory…

  
  Was this post helpful?
  thumb_up
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• 

  Strick9 wrote:

  Amy — what I find is most common, is the device mail address used or the administrator email are not active email accounts or someone has not entered anything into one of those fields. 

  an excellent point, I had to carefully consider those when checking the configuraton on the printer, but they weren’t changed and had been working just fine with the other SMTP server. both fields are filled and valid.

  
  Was this post helpful?
  thumb_up
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• 

  Gregory H Hall wrote:

  Silly question but have you tried restarting the Konica after you make the SMTP change? I know some MFP devices will need a reboot to set the SMTP info into memory…

  no I did not, but I will next time I attempt it.

  
  Was this post helpful?
  thumb_up
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• 

  it’s fixed!

  The issue was SMTP server security settings were set backwards so instead of allowing the list of servers below it blocked the list of servers below, which contained the printer. it worked from the server itself because of that.

  
  Was this post helpful?
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• Nice!

  
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• 

  Strick9

  
  

  This person is a verified professional.

  Verify your account
  to enable IT peers to see that you are a professional.

  chipotle

  Thank you for letting us know!

  
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Instructions

Note:
This article was updated on 2023-02-04 and previously published under WIKI_Q210794

Meaning of Konica minolta bizhub C451 issue with Windows 8.1-Scan to SMB «deleted due to error «?

A mistake or inaccuracy, an error is caused about by committing miscalculations on the things that you do. It is a state of having a wrong judgement or conception in your conduct that allows catastrophic things to happen. In machines, error is a way to measure the difference between the observed value or the computed value of an event against its real value.

It is a deviation from correctness and accuracy. When errors occur, machines crash, computers freeze and softwares stop working. Errors are mostly unintentional events to happen. Most of the time, errors are a result of poor management and preparation.

Seeing an error when you work on your computer is not an instant cause of panic. It is not unusual for a computer to encounter problems but it is also not a reason to let it be and not to investigate on the errors. Windows errors are issues that can be fixed through solutions depending on what may have caused them in the first place. Some may only need a quick fix of re-installation of the system while others may require in-depth technical assistance. It is crucial to react to the signals on your screen and investigate the problem before trying to fix it.

Causes of Konica minolta bizhub C451 issue with Windows 8.1-Scan to SMB «deleted due to error «?

Whenever you see windows error on your screen, the easiest and safest way to fix it is to reboot your computer. Just like our bodies needing a shut eye for several minutes, our computers also need to shut down once in awhile. A quick reboot can refresh your programs and gives your computer a clean slate to start a new venture. More often than not, it also eliminates the errors you have encountered after rebooting. It is also ideal to shut down your computer once a week to completely put all unused programs to rest. However, when a reboot does not work anymore, use more advanced Windows solutions to fix your errors.

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Konica minolta bizhub C451 issue with Windows 8.1-Scan to SMB «deleted due to error «

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11

11.2.2

Job settings for stored jobs, jobs being printed, jobs queued to be printed and held jobs can be checked.

1

Touch [Job List] in the left panel, and then touch [Job Details].

The Job List screen appears.

2

Display the list containing the job whose settings are to be checked.

3

Select the job to be checked, and then touch [Check Job Set.].

–

If an incorrect job was selected, select a different job or touch the button for the selected job again

to deselect it.

–

The contents and number of Job Settings screens differ depending on the job that was selected.

–

The upper number to the left of [

The lower number indicates the total number of screens.

–

To display the previous screen, touch [

The Check Job Settings screen appears.

4

After checking the settings, touch [Close] or press the [Reset] key.

–

To return to the screen displayed before [Check Job Set.] was touched, touch [Close].

–

To return to the Basic screen, press the [Reset] key.

11.2.3

Checking job details

The following information can be checked from the Job List screen.

—

Print tab

Status (Receiving, Print Wait, Printing, Stop Print, Print Err, Job Stored)

Deleted Due To Error, Deleted by User, Reset Modes)

Output Tray, hours (Job Start, Job End*

—

Send tab

Status (Transferring, Waiting, Dialing, Waiting To Redial)

Deleted by User)

WebDAV, Others), Dest (Detail

Information

—

Receive tab

Status (Receiving, Dialing (only with polling reception), Print Wait, Printing, Stop Print, Print Err, Saving

to Memory)

*2

Details

number, box name, External Server Information

—

Save tab

Status (Receiving, Saving to Memory)

Reset Modes)

(Original)

*1

Displayed only for jobs on the Current Jobs list

*2

Displayed only for jobs on the Job History list

11-10

*2

, User Name, Document Name, Address Type (E-Mail, FTP, File (SMB), TWAIN, Fax,

*3

), hours (Job Start, Type), Prints (Document), External Server

*1

, Result (Job Complete, Deleted Due To Error, Deleted by User, Reset Modes)

, User Name, Document Name, Output Tray, hours (Job Start, Type), Prints (Document), box

*2

*2

, Error Details

, User Name, User Box (box number/box name), hours (Job Start), Prints

Back] indicates the number of the currently displayed screen.

Back]. To display the next screen, touch [Forward

*2

, Error Details

2

), Prints (Original, # of Sets), External Server Information

*1

, Result (Job Complete, Deleted Due To Error,

*1

, Result (Job Complete, Deleted Due to Error, Deleted by User,

Managing jobs

*1

, Result (Job Complete,

*2

, User Name, Document Name,

*2

, Error

bizhub 751/601 (Version 2)

].