In my previous post, I have already discussed Excel security warnings that come on the message bar and provided the best fixes to troubleshoot them. In today’s topic I going to tell you about one very annoying error i.e Microsoft Excel Security Warnings The Application Experienced An Internal Error.
I have found that numerous Excel users are frequently asking for these error fixes on many forum sites. So, today I have chosen this topic to discuss with you all.
Without wasting any more time….! Let’ grab every pinch of detail about this Excel Application Experienced an Internal Error loading the SSL Libraries.
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User’s Scenario:
Hi,
I am trying to open a excel document from our web based repository, our server is using TLS1.2 Protocol. when we open any excel file for few user it get open without any issue, but for few users we are getting an error as “Certificate error The application experienced an internal error loading the SSL Libraries”. Please let me know how to solve this problem (PFA Screen shot). our users are using MS Office 2013 and Windows 7 OS. I have already tried the solution provide on below link but it did not worked.
Source:
https://social.technet.microsoft.com/Forums/en-US/e07aa2b7-abd4-4212-94b9-56cf73a91323/certificate-error-while-opening-excel-file?forum=officeitpro
About Excel Certificate Error SSL Libraries:
Error Name:
Excel security warning certificate error: The Application experienced an internal error loading SSL libraries
Error Description:
Microsoft Excel Certificate error: The Application Experienced An Internal Error loading SSL libraries is usually encounters when trying to open Excel documents.
After receiving this error your PC will starts freezing up whenever you attempt to access your Excel documents. Please note one thing that problem is mainly associated with the TLS updates.
Due to this Excel certificate error SSL Libraries error, certain Windows services and applications can’t use the updated protocols.
Error Screenshot:
How To Fix Excel Security Warning Certificate Error?
Here I listed down some best solutions to fix Excel Security warning certificate error. So let’s discuss them one by one.
Method 1: Troubleshoot SSL Libraries Issue
After the arrival of the Foldr application updated version, 4.10.0.1 SSL security setting is switched to ‘modern’ SSL Ciphers. So due to this weaker and older protocols like TLS 1.0 and 1.1 to ciphers like RC4 and 3DES.
Check this Microsoft helpful post, for more knowledge:
http://support.microsoft.com/en-us/help/3140245/update-to-enable-tls-1-1-and-tls-1-2-as-a-default-secure-protocols-in
Older Operating System like Windows 7 and 8 running MS office 2016/2013/2010 may catch this Excel certificate error The Application Experienced An Internal Error loading SSL libraries. Mainly while using edit in Microsoft office button.
Resolution:
- First option: Excel application experienced internal error loading SSL libraries can be fixed by installing the hotfix for the Operating System.
Check out this link for easy downloading and installing the hotfix for Windows OS: http://www.catalog.update.microsoft.com/search.aspx?q=kb3140245
- Second option: For fixing up this Excel certificate error SSL Libraries, the user needs to downgrade back to the older SSL ciphers.
If you are unable to install the hotfix for your Windows OS then you have the option to downgrade the Foldr application back to the legacy SSL ciphers. For this you just need to execute the below-given command on to your Foldr application console:
set-ciphers legacy
To revert back the server, to the default modern SSL cipher, use the following command.
set-ciphers modern
Method 2: Enable Or Disable Security Alerts About Links
One of the very common reasons behind the occurrence of this Excel application internal error loading SSL libraries is that your document is having some links to a suspicious website.
MS Office provides you with such protection features by which you can easily avoid these security risks. This is possible by making a few settings in Trust Center. Well in Office 2007/2020/2013 you can make modifications in these security settings but in latest versions of MS Office don’t offer this.
In MS Office, by default, the recognition of malicious links in a website is always turned on. Well, you have the option to turn off the detection so as to avoid any kind of security alert.
- Open your Office program, tap the File.
- Hit the Options.
- Now go to the Trust Center option and tap the Trust Center Settings.
- In the opened window of Trust Center Settings hit the Privacy Options.
- Now within the Privacy Options, you can either choose or remove the checkmark from the check box: Check Microsoft Office documents that are from or link to suspicious Web sites.
- At last tap to the OK option.
Below shown image is of the Trust Center’s Privacy Options section.
MS Excel security warning: The Application Experienced An Internal Error loading SSL libraries will surely fix after turning off the security alert option.
Conclusion:
After reading the complete post now I am quite sure that you all can resolve the Excel application experienced an internal error loading SSL libraries error on your own. But in case, if you stuck into any other problem meanwhile performing these fixes or getting any other Excel errors then let us know by commenting in my blog comment section.
Good luck….!
Priyanka is an entrepreneur & content marketing expert. She writes tech blogs and has expertise in MS Office, Excel, and other tech subjects. Her distinctive art of presenting tech information in the easy-to-understand language is very impressive. When not writing, she loves unplanned travels.
Содержание
- The application experienced an internal error loading the ssl libraries
- Answered by:
- Question
- Answers
- All replies
- The application experienced an internal error loading the ssl libraries
- Вопрос
- Ответы
- Все ответы
- The application experienced an internal error loading the ssl libraries
- Вопрос
- Ответы
- Все ответы
The application experienced an internal error loading the ssl libraries
This forum has migrated to Microsoft Q&A. Visit Microsoft Q&A to post new questions.
Answered by:
Question
This error appears on multiple[le computers since we switched to single sign on. Previously we had different login and password for network and email. Now with SSO just the one. Doesn’t happen for every user and not everytime they start Outlook.
We have Office 365 and using Outlook 2013. Machines are all windows 7 with latest updates installed.
Answers
It is a known issue, Microsoft is aware of the issue and plans to release a fix in future.
The issue is explained here:
As a workaround, we can try to apply the registry fix for the affected users:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Press Win + R, type «regedit» in the blank box, press Enter. Then add the following keys:
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsRootDomain
Value: 1
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsAutoDiscoverDomain
Value: 1
I want to mention again please backup the registry before doing this in case serious problem occurs.
Melon Chen
TechNet Community Support
It’s recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
- Marked as answer by Melon Chen Microsoft contingent staff Tuesday, November 18, 2014 2:22 AM
It is a known issue, Microsoft is aware of the issue and plans to release a fix in future.
The issue is explained here:
As a workaround, we can try to apply the registry fix for the affected users:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Press Win + R, type «regedit» in the blank box, press Enter. Then add the following keys:
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsRootDomain
Value: 1
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsAutoDiscoverDomain
Value: 1
I want to mention again please backup the registry before doing this in case serious problem occurs.
Melon Chen
TechNet Community Support
It’s recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
- Marked as answer by Melon Chen Microsoft contingent staff Tuesday, November 18, 2014 2:22 AM
I’m getting this same error but from my OneNote 2013 vr. 15.0.4569.1503 MSO (15.0.4569.1506) 64-bit.
I have OneNote 2013, Outlook 2013, and Lync 2013 all installed. I can log into both Outlook 2013 and Lync 2013 with no problems (using my work email address+PW); however, when I start up OneNote 2013 I get the message on each of my NoteBooks (at top in a thin yellow banner):
«We’re sorry, your account doesn’t seem to have permissions to edit this notebook. Click here to try again.»
So I do click there and I get a pop-up saying:
The application experienced an internal error loading the SSL libraries.»
The weird thing is that this just started happening recently. When it was working I still had OneNote2013 installed; however, I had Outlook 2007 and Lync 2013 installed. Between the time it was working and now (when it is no longer working), I upgraded my Office suite to 2013; therefore, getting Outlook 2013, newest Lync2013, Word 2013, etc. Again, my Outlook2013 and Lync2013 are working fine, it is just OneNote2013. Any help would be appreciated — I love OneNote2013, I just wish it would work for me now :,( :,(.
I am able to access my Notebooks just fine by directly pasting my Notebook URLs into my web browser; therefore, it is obviously not an issue with the Notebook, but instead some issue with my instance of OneNote2013 or its setup.
Also, I am able to access these Notebooks fine on my 2nd computer that is running which is also running OneNote2013; however, it is running vr. 15.0.4733.1000 MSO (15.0.4737.1001) 64-bit.
Is there a known issue with 15.0.4569.1503 and therefore, I should try to upgrade?
Источник
The application experienced an internal error loading the ssl libraries
Вопрос
This error appears on multiple[le computers since we switched to single sign on. Previously we had different login and password for network and email. Now with SSO just the one. Doesn’t happen for every user and not everytime they start Outlook.
We have Office 365 and using Outlook 2013. Machines are all windows 7 with latest updates installed.
Ответы
It is a known issue, Microsoft is aware of the issue and plans to release a fix in future.
The issue is explained here:
As a workaround, we can try to apply the registry fix for the affected users:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Press Win + R, type «regedit» in the blank box, press Enter. Then add the following keys:
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsRootDomain
Value: 1
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsAutoDiscoverDomain
Value: 1
I want to mention again please backup the registry before doing this in case serious problem occurs.
Melon Chen
TechNet Community Support
It’s recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
- Помечено в качестве ответа Melon Chen Microsoft contingent staff 18 ноября 2014 г. 2:22
Все ответы
It is a known issue, Microsoft is aware of the issue and plans to release a fix in future.
The issue is explained here:
As a workaround, we can try to apply the registry fix for the affected users:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Press Win + R, type «regedit» in the blank box, press Enter. Then add the following keys:
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsRootDomain
Value: 1
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsAutoDiscoverDomain
Value: 1
I want to mention again please backup the registry before doing this in case serious problem occurs.
Melon Chen
TechNet Community Support
It’s recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
- Помечено в качестве ответа Melon Chen Microsoft contingent staff 18 ноября 2014 г. 2:22
I’m getting this same error but from my OneNote 2013 vr. 15.0.4569.1503 MSO (15.0.4569.1506) 64-bit.
I have OneNote 2013, Outlook 2013, and Lync 2013 all installed. I can log into both Outlook 2013 and Lync 2013 with no problems (using my work email address+PW); however, when I start up OneNote 2013 I get the message on each of my NoteBooks (at top in a thin yellow banner):
«We’re sorry, your account doesn’t seem to have permissions to edit this notebook. Click here to try again.»
So I do click there and I get a pop-up saying:
The application experienced an internal error loading the SSL libraries.»
The weird thing is that this just started happening recently. When it was working I still had OneNote2013 installed; however, I had Outlook 2007 and Lync 2013 installed. Between the time it was working and now (when it is no longer working), I upgraded my Office suite to 2013; therefore, getting Outlook 2013, newest Lync2013, Word 2013, etc. Again, my Outlook2013 and Lync2013 are working fine, it is just OneNote2013. Any help would be appreciated — I love OneNote2013, I just wish it would work for me now :,( :,(.
I am able to access my Notebooks just fine by directly pasting my Notebook URLs into my web browser; therefore, it is obviously not an issue with the Notebook, but instead some issue with my instance of OneNote2013 or its setup.
Also, I am able to access these Notebooks fine on my 2nd computer that is running which is also running OneNote2013; however, it is running vr. 15.0.4733.1000 MSO (15.0.4737.1001) 64-bit.
Is there a known issue with 15.0.4569.1503 and therefore, I should try to upgrade?
Источник
The application experienced an internal error loading the ssl libraries
Вопрос
This error appears on multiple[le computers since we switched to single sign on. Previously we had different login and password for network and email. Now with SSO just the one. Doesn’t happen for every user and not everytime they start Outlook.
We have Office 365 and using Outlook 2013. Machines are all windows 7 with latest updates installed.
Ответы
It is a known issue, Microsoft is aware of the issue and plans to release a fix in future.
The issue is explained here:
As a workaround, we can try to apply the registry fix for the affected users:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Press Win + R, type «regedit» in the blank box, press Enter. Then add the following keys:
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsRootDomain
Value: 1
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsAutoDiscoverDomain
Value: 1
I want to mention again please backup the registry before doing this in case serious problem occurs.
Melon Chen
TechNet Community Support
It’s recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
- Помечено в качестве ответа Melon Chen Microsoft contingent staff 18 ноября 2014 г. 2:22
Все ответы
It is a known issue, Microsoft is aware of the issue and plans to release a fix in future.
The issue is explained here:
As a workaround, we can try to apply the registry fix for the affected users:
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry,
http://windows.microsoft.com/en-US/windows7/Back-up-the-registry
Press Win + R, type «regedit» in the blank box, press Enter. Then add the following keys:
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsRootDomain
Value: 1
HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover
DWORD: ExcludeHttpsAutoDiscoverDomain
Value: 1
I want to mention again please backup the registry before doing this in case serious problem occurs.
Melon Chen
TechNet Community Support
It’s recommended to download and install Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office programs.
- Помечено в качестве ответа Melon Chen Microsoft contingent staff 18 ноября 2014 г. 2:22
I’m getting this same error but from my OneNote 2013 vr. 15.0.4569.1503 MSO (15.0.4569.1506) 64-bit.
I have OneNote 2013, Outlook 2013, and Lync 2013 all installed. I can log into both Outlook 2013 and Lync 2013 with no problems (using my work email address+PW); however, when I start up OneNote 2013 I get the message on each of my NoteBooks (at top in a thin yellow banner):
«We’re sorry, your account doesn’t seem to have permissions to edit this notebook. Click here to try again.»
So I do click there and I get a pop-up saying:
The application experienced an internal error loading the SSL libraries.»
The weird thing is that this just started happening recently. When it was working I still had OneNote2013 installed; however, I had Outlook 2007 and Lync 2013 installed. Between the time it was working and now (when it is no longer working), I upgraded my Office suite to 2013; therefore, getting Outlook 2013, newest Lync2013, Word 2013, etc. Again, my Outlook2013 and Lync2013 are working fine, it is just OneNote2013. Any help would be appreciated — I love OneNote2013, I just wish it would work for me now :,( :,(.
I am able to access my Notebooks just fine by directly pasting my Notebook URLs into my web browser; therefore, it is obviously not an issue with the Notebook, but instead some issue with my instance of OneNote2013 or its setup.
Also, I am able to access these Notebooks fine on my 2nd computer that is running which is also running OneNote2013; however, it is running vr. 15.0.4733.1000 MSO (15.0.4737.1001) 64-bit.
Is there a known issue with 15.0.4569.1503 and therefore, I should try to upgrade?
Источник
Service Desk download attempt results in «The application experienced an internal error loading the SSL libraries»
calendar_today
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager — Unified Self Service
CA Service Desk Manager
CA Service Management — Asset Portfolio Management
CA Service Management — Service Desk Manager
Issue/Introduction
When downloading a Microsoft document attachment on ServiceDesk SSL system, the following error pops up:
«The application experienced an internal error loading the SSL libraries»
<Please see attached file for image>
Environment
ServiceDesk 12.x-14.x
Microsoft Windows 7 — 8
Microsoft Internet Explorer
The error will not occur when using Firefox or Chrome
Cause
The error is a Microsoft generated Error caused by Microsoft Windows update.
Resolution
Attachments
1558691301630000046853_sktwi1f5rjvs16gk9.jpeg
get_app
1558691298627000046853_sktwi1f5rjvs16gk8.jpeg
get_app
Feedback
thumb_up
Yes
thumb_down
No
Scope:
For Windows clients using exchange.mit.edu email services who are NOT win.mit.edu domain joined machines.
Purpose:
This document provides a solution for Outlook 2016, Outlook 2013 and Outlook 2010 and clients that receive an SSL Cert error upon loading a new or existing profile. This error appears as a Security Alert for mit.edu which notes “The application experienced an internal error loading the SSL libraries. This site should not be trusted.” There is no actual problem with the certificate returned. This is an issue with Outlook’s AutoDiscover process.
Example:
Verbose:
This alert is due to a change in Outlook client behavior with Windows 8.x and Outlook 2013 although reports have surfaced from clients running Outlook 2016 and Outlook 2010. In all cases, a registry fix can be applied which removes the invalid connection attempt that generates this error. The connection attempt is made concurrently with other Exchange AutoDiscover protocol queries and exempting this request does not impact the security or usability of Outlook or the Exchange platform for email.
Solution:
Warnings
 |
This solution describes changes to the Windows Registry. Serious problems might occur if you modify the registry incorrectly. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, view following article in the Microsoft Knowledge Base: 322756 — How to back up and restore the registry in Windows MIT IS&T and Microsoft cannot guarantee that problems resulting from the incorrect use of Registry Editor can be solved. |
|
These changes may cause problems if you use Exchange at another organization. These Registry changes will work fine for computers reading mail from MIT’s Exchange server, but have the potential to cause problems for computers that read mail from other Exchange servers. You may need to revert the changes if a computer leaves MIT or needs to connect to non-MIT Exchange servers. |
Solution for Outlook 2016
Create or import the following key:
[HKEY_CURRENT_USERSoftwareMicrosoftOffice16.0OutlookAutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001
Solution for Outlook 2013
Create or import the following key:
[HKEY_CURRENT_USERSoftwareMicrosoftOffice15.0OutlookAutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001
Solution for Outlook 2010
Create or import the following key:
[HKEY_CURRENT_USERSoftwareMicrosoftOffice14.0OutlookAutoDiscover] "ExcludeHttpsRootDomain"=dword:00000001
Additional Information
Microsoft documents these Registry keys at the following article in the Microsoft Knowledge Base:
2212902 — Unexpected Autodiscover behavior when you have registry settings under the Autodiscover key
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Question
-
My web application is written in JAVA and it resides on weblogic server. Interestingly, while exporting a report to excel, I get certification error in Windows 7 only. All works in Windows 10. In Windows 7, the application
exports to excel fine when there are few rows to download. Also, this happens only with two of the pages. All other reports work fine with exporting to excel. There is no difference in code.
HTailor
-
Edited by
HTailor
Thursday, September 6, 2018 11:50 AM
-
Edited by
All replies
-
Hi HTailor,
Thank you for asking in our forum. Since the question like this involve issues in Java programs, and our scope is for development issues related to Excel Object Model of Microsoft product. Thanks for you understanding.
However, based on our experience, we can give some advise for this. This may be a know issue. You can refer to these links:
1. Certificate Error while opening Excel file
2. The application experienced an internal error loading the SSL libraries
Best Regards,
Simon
MSDN Community Support Please remember to click «Mark as Answer» the responses that resolved your issue, and to click «Unmark as Answer» if not. This can be beneficial to other community members reading this thread.
-
Hi HTailor,
I can see that this thread is still open and you did not posted on this thread since last 4 days.
if your issue is still exist then let us know about that, we will try to suggest you further to solve the issue.
Best Regards,
Simon
MSDN Community Support Please remember to click «Mark as Answer» the responses that resolved your issue, and to click «Unmark as Answer» if not. This can be beneficial to other community members reading this thread.
-
Hi HTailor，
Did you solve your issue？If so，please help us to close this thread. Thanks for your understanding.
Best Regards,
Simon
MSDN Community Support Please remember to click «Mark as Answer» the responses that resolved your issue, and to click «Unmark as Answer» if not. This can be beneficial to other community members reading this thread.