The importer reported a generic error premiere pro что делать

In Response To Jim_Simon

It was ordered from the Amazon website. It was sold by them too, not a sub-seller on Amazon.

Also, a little update: I spent about 2 and a half hours chatting with an Adobe agent. We went through a lot of what we did here, updates and all that. Basically what he said it came down to is that Dynamic Link only had 3 ports available to it, when it should really have 6. Premiere had 0 ports, when it should have 6 and the same for After Effects. So I’m going to have a look at my router settings and see if I can forward those ports to the right programs. But 18 ports for 2 pieces of software seems a bit extreme, I can’t see how no one else has had this problem before.

In Response To Keelshing

That’s all beyond my ken.  Good luck to you.

In Response To Jim_Simon

Hahah! But thanks for all the help and suggestions you made, they’re appreciated.

In Response To Keelshing

Okay, so for the last time. A final update, just incase anyone in the future has similar problems:

It turns out that some malicious software called RelevantKnowledge had found its way onto my machine. This software was blocking several connections, including the one in the Dynamic Link where the two programs couldn’t connect with each other. Simply uninstalling this software and restarting the computer worked for me.

After all of the hassle, it was just a simple program I have somehow downloaded. Again, thanks for all the help, though.

In Response To Keelshing

Well, the only place I had left to go was a complete reinstall of Windows.  That would have solved it, but your solution was definitely easier.

In Response To Keelshing

I have found that certain plug ins that are attached to the clip you are trying to work with will prompt a «Generic Error»  Remove all external 3rd party effects that are attached to the clip and then try again.  Let me know if that worked.

brian

In Response To spiderdog32

I am having the same problem, on a mac. In Premiere Pro, Adobe Dynamic Link is grayed out. When I try and import an After Effects file via straight import, I get the message «The importer reported a generic error.» Anyone have any ideas for a Mac user?

In Response To dmq6

For anyone who was experiencing this same error, I found out that Adobe creative cloud apps don’t work with CS6 apps. So for instance, in my case I was running After Effects CS6 and Premiere Pro creative cloud, and the two applications wouldn’t «talk» to one another. Hope this is helpful!

I just found that I was getting this error because I was using a sequence in premiere that was using a frame rate (120FPS) that AE did not support. Once I dialed it down to 60 it worked.

In Response To osullivanstudios

I had the same issues, and osullivanstudio’s post solved my issue. Changed the frame rate from 119.99 to a lower frame rate, and everything was fine.

I get this same issue when I try to «Replace With After Effects Composition».

In Response To TalkMotion

I’m getting the same error when «Replace With After Effect Composition», I can import an Ae project manually but dynamic link is not working going to Ae from Pr.

Not sure if you still need help. I had this problem when having ‘replaced with an affect effects composition’ the dynamic link stopped working and i got the warning message. To resolve i created a new after effects project, successfully created a new composition from premiere and then closed that project and returned to my original AE project and then everything worked fine. Perhaps try that?

In Response To NickSouthwell123

Worked for me when I was having this problem with CC 2015

My Premiere Pro CS6 gives a generic error regularly. The project file is then corrupt and I have to open an auto-saved version, often losing key creative changes.

It is extremely frustrating, Premiere Pro is a very buggy program. Better than it used to be, but it’s not really a finished product ready for prime time

The generic importer error was fixed when I made a new AE project. Its annoying since i have to redo the color correction to match the previous (couldn’t save a template)…however by starting a new AE project the dynamic link worked again. dont know why, but it did.

In Response To bh2391

did you change the frame rate in the new project?

In Response To osullivanstudios

nope. literally did nothing different. just saved the original project. opened a new project, called it color_correction_2 and then when AE was open, dynamic linked with the same premiere project and it went directly to the new AE project.

I had this problem. I wanted to replace a clip with After Effects composition, and couldn’t figure out why i would get the error message. Re-installation didn’t work. I noticed that it was GoPro footage that I had imported into premiere at 120fps. However, when the sequence is made to match the footage, the sequence settings said 10fps. So I changed my sequence settings to 60fps, and now everything works.

Change your sequence settings to a normal framerate

Similar problem here

Installed After Effects CC 2015 from the Adobe Cloud today after my trial expired.

In Premiere Pro CC 2015 I tried to bring some clips from my Premiere project into AE using ‘Replace with After Effects composition’ — only to be met with the dreaded beachball, no new composition in AE and then an error message from Premiere saying ‘The importer reported a generic error’.

Had no problems doing the same thing with the same clips and project files in the trial version.

Haven’t changed sequence framerates, and a re-installation of AE didnt work.

Tried opening a new Premiere project and bringing clips into AE again using «Replace with After Effects composition’ — but met with the same error message, so its not a corrupt project file…

Any help would be awesome!

I have the same problem. Adobe please help…

This might be helpful. My experience is that: I’m using Adobe premier cc version 14 and my after effects is ver 15, I got the same problem, but when I uninstall my after effects ver 15 and change it back to ver14 the issue was solve. so, therefore, there is compatibility issue. They need to be the same version.

I just fixed the issue by doing the following:

1. Update both After Effects & Premiere.

2. Launch each program by right-clicking on the icon and choosing «Run as administrator»

3. Approve the popup.

See if that works.

I had the same error while using the «Replace with After Effects Composition» command in Premiere Pro CC.

I had already used this command successfully 5 times in the same project, and was feeling really good about Adobe CC and myself.

Then I selected 3 still photographs in my Premiere timeline and launched the same command. I received the cryptic error message about the importer finding a «generic error»

I tried the command on the still clips one by one — all worked except one.
I removed a position effect from the offending clip — it worked.

I realize it’s not easy to eradicate all cases of error, even though I do believe Adobe R&D should be given the means to do that. But at least can we get error messages that give some indication as to what the problem is about, before we start re-installing CC, Windows, or messing around with the firewalls, as suggested in other posts?

So i know this question is a bit old but I had this problem and more for a week trying everything I could to solve it. It was a struggle My computer disk usage was at 100% so I downloaded a antivirus. Scanning my hard drive, I found a file called relevantknowledge.  I Remembered seeing a post about someone recommending to remove this virus off your computer( i wish i can credit them, Because this is why I believe relevantknowledge virus is the problem) I neglected the recommendation and believed that my harddrive was the real issue so installed an antivirus as i said scanning my disk drive when to my surprise it scanned the relevantknowledge, but i carried on thinking it wasn’t the problem ( My hardrive still was at 100% disk usage after the scan) The anti virus software alerted me that my adobe acrobat was out of date( i also believed it wasn’t the problem but i soon updated it because i had no where to go) I updated my acrobat and wondered to see if my windows was updated ( i checked multiple times over the weekend) I saw my windows downloading a update, pretty big one I believe. Requiring a restart, I restarted my computer and my disk was at 100% but went down,only spiking up to 100% when opening any programs but after a while its okay.

So I for sure don’t know the exact solution but I recommend having a virus check and checking if you windows, drivers and maybe even adobe acrobate, seeing if its up to date.

Sorry for the long story just wanted to try to give you all some background

In Response To Jim_Simon

It was ordered from the Amazon website. It was sold by them too, not a sub-seller on Amazon.

Also, a little update: I spent about 2 and a half hours chatting with an Adobe agent. We went through a lot of what we did here, updates and all that. Basically what he said it came down to is that Dynamic Link only had 3 ports available to it, when it should really have 6. Premiere had 0 ports, when it should have 6 and the same for After Effects. So I’m going to have a look at my router settings and see if I can forward those ports to the right programs. But 18 ports for 2 pieces of software seems a bit extreme, I can’t see how no one else has had this problem before.

In Response To Keelshing

That’s all beyond my ken.  Good luck to you.

In Response To Jim_Simon

Hahah! But thanks for all the help and suggestions you made, they’re appreciated.

In Response To Keelshing

Okay, so for the last time. A final update, just incase anyone in the future has similar problems:

It turns out that some malicious software called RelevantKnowledge had found its way onto my machine. This software was blocking several connections, including the one in the Dynamic Link where the two programs couldn’t connect with each other. Simply uninstalling this software and restarting the computer worked for me.

After all of the hassle, it was just a simple program I have somehow downloaded. Again, thanks for all the help, though.

In Response To Keelshing

Well, the only place I had left to go was a complete reinstall of Windows.  That would have solved it, but your solution was definitely easier.

In Response To Keelshing

I have found that certain plug ins that are attached to the clip you are trying to work with will prompt a «Generic Error»  Remove all external 3rd party effects that are attached to the clip and then try again.  Let me know if that worked.

brian

In Response To spiderdog32

I am having the same problem, on a mac. In Premiere Pro, Adobe Dynamic Link is grayed out. When I try and import an After Effects file via straight import, I get the message «The importer reported a generic error.» Anyone have any ideas for a Mac user?

In Response To dmq6

For anyone who was experiencing this same error, I found out that Adobe creative cloud apps don’t work with CS6 apps. So for instance, in my case I was running After Effects CS6 and Premiere Pro creative cloud, and the two applications wouldn’t «talk» to one another. Hope this is helpful!

I just found that I was getting this error because I was using a sequence in premiere that was using a frame rate (120FPS) that AE did not support. Once I dialed it down to 60 it worked.

In Response To osullivanstudios

I had the same issues, and osullivanstudio’s post solved my issue. Changed the frame rate from 119.99 to a lower frame rate, and everything was fine.

I get this same issue when I try to «Replace With After Effects Composition».

In Response To TalkMotion

I’m getting the same error when «Replace With After Effect Composition», I can import an Ae project manually but dynamic link is not working going to Ae from Pr.

Not sure if you still need help. I had this problem when having ‘replaced with an affect effects composition’ the dynamic link stopped working and i got the warning message. To resolve i created a new after effects project, successfully created a new composition from premiere and then closed that project and returned to my original AE project and then everything worked fine. Perhaps try that?

In Response To NickSouthwell123

Worked for me when I was having this problem with CC 2015

My Premiere Pro CS6 gives a generic error regularly. The project file is then corrupt and I have to open an auto-saved version, often losing key creative changes.

It is extremely frustrating, Premiere Pro is a very buggy program. Better than it used to be, but it’s not really a finished product ready for prime time

The generic importer error was fixed when I made a new AE project. Its annoying since i have to redo the color correction to match the previous (couldn’t save a template)…however by starting a new AE project the dynamic link worked again. dont know why, but it did.

In Response To bh2391

did you change the frame rate in the new project?

In Response To osullivanstudios

nope. literally did nothing different. just saved the original project. opened a new project, called it color_correction_2 and then when AE was open, dynamic linked with the same premiere project and it went directly to the new AE project.

I had this problem. I wanted to replace a clip with After Effects composition, and couldn’t figure out why i would get the error message. Re-installation didn’t work. I noticed that it was GoPro footage that I had imported into premiere at 120fps. However, when the sequence is made to match the footage, the sequence settings said 10fps. So I changed my sequence settings to 60fps, and now everything works.

Change your sequence settings to a normal framerate

Similar problem here

Installed After Effects CC 2015 from the Adobe Cloud today after my trial expired.

In Premiere Pro CC 2015 I tried to bring some clips from my Premiere project into AE using ‘Replace with After Effects composition’ — only to be met with the dreaded beachball, no new composition in AE and then an error message from Premiere saying ‘The importer reported a generic error’.

Had no problems doing the same thing with the same clips and project files in the trial version.

Haven’t changed sequence framerates, and a re-installation of AE didnt work.

Tried opening a new Premiere project and bringing clips into AE again using «Replace with After Effects composition’ — but met with the same error message, so its not a corrupt project file…

Any help would be awesome!

I have the same problem. Adobe please help…

This might be helpful. My experience is that: I’m using Adobe premier cc version 14 and my after effects is ver 15, I got the same problem, but when I uninstall my after effects ver 15 and change it back to ver14 the issue was solve. so, therefore, there is compatibility issue. They need to be the same version.

I just fixed the issue by doing the following:

1. Update both After Effects & Premiere.

2. Launch each program by right-clicking on the icon and choosing «Run as administrator»

3. Approve the popup.

See if that works.

I had the same error while using the «Replace with After Effects Composition» command in Premiere Pro CC.

I had already used this command successfully 5 times in the same project, and was feeling really good about Adobe CC and myself.

Then I selected 3 still photographs in my Premiere timeline and launched the same command. I received the cryptic error message about the importer finding a «generic error»

I tried the command on the still clips one by one — all worked except one.
I removed a position effect from the offending clip — it worked.

I realize it’s not easy to eradicate all cases of error, even though I do believe Adobe R&D should be given the means to do that. But at least can we get error messages that give some indication as to what the problem is about, before we start re-installing CC, Windows, or messing around with the firewalls, as suggested in other posts?

So i know this question is a bit old but I had this problem and more for a week trying everything I could to solve it. It was a struggle My computer disk usage was at 100% so I downloaded a antivirus. Scanning my hard drive, I found a file called relevantknowledge.  I Remembered seeing a post about someone recommending to remove this virus off your computer( i wish i can credit them, Because this is why I believe relevantknowledge virus is the problem) I neglected the recommendation and believed that my harddrive was the real issue so installed an antivirus as i said scanning my disk drive when to my surprise it scanned the relevantknowledge, but i carried on thinking it wasn’t the problem ( My hardrive still was at 100% disk usage after the scan) The anti virus software alerted me that my adobe acrobat was out of date( i also believed it wasn’t the problem but i soon updated it because i had no where to go) I updated my acrobat and wondered to see if my windows was updated ( i checked multiple times over the weekend) I saw my windows downloading a update, pretty big one I believe. Requiring a restart, I restarted my computer and my disk was at 100% but went down,only spiking up to 100% when opening any programs but after a while its okay.

So I for sure don’t know the exact solution but I recommend having a virus check and checking if you windows, drivers and maybe even adobe acrobate, seeing if its up to date.

Sorry for the long story just wanted to try to give you all some background

Kevin Arrows

Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Someone who writes/edits/shoots/hosts all things tech and when he’s not, streams himself racing virtual cars.

You can contact him here: [email protected]

CCNA, веб-разработчик, ПК для устранения неполадок

Я компьютерный энтузиаст и практикующий ИТ-специалист. У меня за плечами многолетний опыт работы в области компьютерного программирования, устранения неисправностей и ремонта оборудования. Я специализируюсь на веб-разработке и дизайне баз данных. У меня также есть сертификат CCNA для проектирования сетей и устранения неполадок.