The installer encountered an error that caused

When installing AutoCAD for Mac or AutoCAD LT for Mac or earlier, or installing an update for the program, the following message appears:   The installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. Corrupt user profile. Insufficient permissions. Residual files left over from previous installation attempt. Incompatible hardware

Issue:

When installing AutoCAD for Mac or AutoCAD LT for Mac or earlier, or installing an update for the program, the following message appears:

The installation failed.
The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.

User-added image

Causes:

  • Corrupt user profile.
  • Insufficient permissions.
  • Residual files left over from previous installation attempt.
  • Incompatible hardware.

Solution:

Follow the steps below, depending on your software version:

    Versions 2020

    1. Uninstall AutoCAD for Mac or AutoCAD LT for Mac from Applications > Autodesk > Remove AutoCAD for Mac
    2. Uninstall the Autodesk Licensing Service, see How to uninstall Autodesk Desktop Licensing Service.
    3. Navigate to /Library/Application Support/Autodesk.
    4. Rename the folder AdskLicensingService to AdskLicensingService.old. Note: skip this step, if you have more than one Autodesk 2020 product.
    5. Reinstall the Autodesk Licensing Service Update with the latest version. The download can be found in the Autodesk Account Product updates section, or via the Autodesk Licensing Service Updates web page.
    6. Reinstall AutoCAD for Mac or AutoCAD LT for Mac.

     

    Versions 2019 and earlier

    1. Reboot the computer and retry the installation.
    2. If it fails again with the same error message, perform a clean uninstall of AutoCAD (see Remove Autodesk Software).
    3. Attempt again to install AutoCAD for Mac or AutoCAD LT for Mac.
    4. Make sure to also install all the latest updates. The download can be found in the Autodesk Account Product updates section.

    See Also:

    • Autodesk Licensing Service Updates
    • «Install failed. Please exit and restart the install.» when installing AutoCAD or AutoCAD LT for Mac 2021 on macOS High Sierra or Macs from 2011 or older
    • Installation on case sensitive volumes is not supported» when installing AutoCAD LT for Mac 2021 or newer version
    • «Install failed. Please exit and restart the install.» when installing AutoCAD or AutoCAD LT for Mac 2021 or later versions

    Products:

    AutoCAD for Mac; AutoCAD LT for Mac;

    Hi,

    I am trying to install Office 2019 Home and Business on my new Machine, and the installer fails every time. I have been on the phone with Microsoft for hours and they have pretty much come to the conclusion that it has to be something on my machine. The Installer says «The Installation failed. The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.»

    I have plenty of space on my machine, I have deleted all prior versions of office, I have restarted my machine many times, I have tried to install it in Safe Mode, I don’t have the firewall on and I don’t have any antivirus. I really have tried all I/Microsoft support can think of. Another interesting thing is that their remote access support software won’t work on my computer, as the pop-ups for me to allow them to control my computer/view my screen don’t show up nor show up in system preferences. Another interesting fact is that the installer also fails when I try to update my Java. The error in that instance is «The install failed. (The Installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. The operation couldn’t be completed. No such file or directory)»

    I have verified with Microsoft that my download and key are good.

    Any assistance would be greatly appreciated as I am completely stumped. Let me know if I can clarify anything for you.

    MacBook Pro 16-inch, 2.6 GHz 6-Core Intel i7 running macOS Catalina 10.15.1

    Below is the install.log:

    MacBook Pro with Touch Bar

    Posted on Dec 15, 2019 4:30 PM

    A few more thoughts:

    Try this on a new Administrator User Account.

    Make sure you are using 64-Bit Version

    Restore your Mac to a previously-made Time Machine Backup.

    Ask for a new key and installation software. Perhaps, it is already used, or the application installation software is corrupted.

    Posted on Dec 15, 2019 5:01 PM

    When I install VirtualBox on macOS, I meet an error message like this The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance. I struggled for some time and finally find the solution to fix it. Now let me tell you.

    1. How To Enable VirtualBox To Be Installed On macOS.

    1. To fix this issue is not hard, you just need to follow the below steps.
    2. Click the Apple menu (  ) at the top left menu bar.
    3. Then click the System Preferences menu item in the popup menu lists.
    4. Click Security & Privacy icon, then click the General tab.
    5. You can see there is a message ( System software from developer “Oracle America, Inc.” was blocked from loading ) is displayed at the bottom of the window.
    6. Click the Allow button to make the message disappear, now install the VirtualBox again, it will be successful.
      macos-system-preferences-security-privacy-general-allow-oracle-inc-software-virtualbox-

    2. Install MacOS Application From Both App Store & Identified Developers.

    1. By default, your macOS only allow installing macOS app from App Store.
    2. But you have the choice to install the macOS app from identified developers, please follow the below steps.
    3. Open Security & Privacy window as described in section 1.
    4. Click the little lock icon at the window bottom-left corner to unlock the settings, you need to provide the administrator password.
    5. Select App Store and identified developers radio button in the section Allow apps downloaded from.
    6. Click the little lock to save the changes.
    7. Now you can install macOS apps downloaded from both App Store & identified developers.

    3. Question & Answer.

    3.1  Failed To Install VirtualBox On Catalina.

    1. I just reinstalled Catalina on my MacBook pro. And when I install the VirtualBox, it pops up a dialog that said “The installation failed. The installer encountered an error that caused the installation to fail. Contact the software manufacturer for assistance.
    2. So I open the VirtualBox installation log file in the path /var/log/install.log and get the below log data. Can anyone give me some help? Thanks.
      Nov 29 15:16:36 jerry-macbook installd[519]: PackageKit: Install Failed: Error Domain=PKInstallErrorDomain Code=112 “An error occurred while running scripts from the package “VirtualBox.pkg”.” UserInfo={NSFilePath=./postflight, NSURL=file://localhost/Volumes/VirtualBox/VirtualBox.pkg#VBoxKEXTs.pkg, PKInstallPackageIdentifier=org.virtualbox.pkg.vboxkexts, NSLocalizedDescription=An error occurred while running scripts from the package “VirtualBox.pkg”.} {
      NSFilePath = “./postflight”;
      NSLocalizedDescription = “An error occurred while running scripts from the package U201cVirtualBox.pkgU201d.”;
      NSURL = “file://localhost/Volumes/VirtualBox/VirtualBox.pkg#VBoxKEXTs.pkg”;
      PKInstallPackageIdentifier = “org.virtualbox.pkg.vboxkexts”;
      }
    3. Do you check whether the VirtualBox you installed has been blocked by the macOS system or not? You can follow this article to check the System Preferences —> Security & Privacy —> General tab. You can follow the below steps to install the VirtualBox again.
      1. Download the latest version of VirtualBox.
      2. Click the downloaded dmg to run it, then it will mount a device.
      3. Click the .pkg file to install VirtualBox, if this is the first time you install it, it will fail when it comes to the validation wizard.
      4. Close the VirtualBox installer and click the file uninstaller.tool to uninstall the installed VirtualBox.
      5. Remain the mounted installer device, do not remove it.
      6. Now you can go to the System Preferences —> Security & Privacy —> General tab to allow to install the blocked VirtualBox from ‘Oracle America’.
      7. Now run the VirtualBox installer again, it will install it correctly.

    3.2 Answer To The comments-95247

    1. The macOS that is newer than High Sierra has a gatekeeper feature. This feature will block any apps that do not sign with the mac identified developer id.
    2. So if you meet such an error when installing VirtualBox, you can go to the System Preferences —> Security & Privacy —> General to see whether macOS block the VirtualBox installation or not.
    3. If you see an Allow button, that means macOS has blocked the VirtualBox installation, you can click the Allow button to install it.
    4. If you do not see anything, you can first run the command sudo spctl –master-disable in the terminal, this will allow you to install VirtualBox which is developed without an identified developer id.
    5. This will also add a radio choice Anywhere in the System Preferences —> Security & Privacy —> General tab, now the macOS will allow installing apps downloaded from anywhere.
    6. Then you should uninstall VirtualBox entirely to make sure no VirtualBox installation files are left on your macOS, and eject the mounted VirtualBox image.
    7. Download the newest version of the VirtualBox installer and install it. Now the error will disappear.
    8. After that, if you want to make your mac safer, you had better run the command sudo spctl –master-enable to enable the gatekeeper.

    References

    1. How To Install Programs From Unidentified Developers In Mac OS

    t_hi94918273

    Community Beginner

    ,

    /t5/premiere-pro-discussions/the-installer-encountered-error-that-caused-the-installation-to-fail/td-p/10368025
    Feb 07, 2019
    Feb 07, 2019

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    Hello! I am trying to download a pkg file but I cannot and it just keeps saying the installer encountered an error that caused the installation to fail.

    I do not know how to fix this. Please help.Screen Shot 2019-02-07 at 2.34.43 PM.png

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    John T Smith

    Community Expert

    Community Expert

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    /t5/premiere-pro-discussions/the-installer-encountered-error-that-caused-the-installation-to-fail/m-p/10368026#M202194
    Feb 07, 2019
    Feb 07, 2019

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    What is a pkg file?

    Are you trying to install Premiere Pro?

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    t_hi94918273

    Community Beginner

    ,

    /t5/premiere-pro-discussions/the-installer-encountered-error-that-caused-the-installation-to-fail/m-p/10368027#M202195
    Feb 07, 2019
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    In Response To John T Smith

    A pkg file is a package file used to install software. and yes.

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    caroline_edits

    Adobe Employee

    Adobe Employee

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    /t5/premiere-pro-discussions/the-installer-encountered-error-that-caused-the-installation-to-fail/m-p/10368028#M202196
    Feb 07, 2019
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    In Response To t_hi94918273

    Hi there,

    Sorry to do this to you but my first instinct is that your issue would be best served with our chat support. They will be able to look through all the different windows of your installation and figure out what went wrong.

    Contact Customer Care

    Please let me know if this is not an option for you and we will do our best here in the forums!

    Thank you!

    Caroline

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    t_hi94918273

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    /t5/premiere-pro-discussions/the-installer-encountered-error-that-caused-the-installation-to-fail/m-p/10368029#M202197
    Feb 08, 2019
    Feb 08, 2019

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    In Response To caroline_edits

    There is no Premiere Pro support for this. I checked everything.

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    Peru Bob

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    /t5/premiere-pro-discussions/the-installer-encountered-error-that-caused-the-installation-to-fail/m-p/10368030#M202198
    Feb 08, 2019
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    In Response To t_hi94918273

    What version of Premiere Pro?

    What operating system?

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    t_hi94918273

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    /t5/premiere-pro-discussions/the-installer-encountered-error-that-caused-the-installation-to-fail/m-p/10368031#M202199
    Feb 08, 2019
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    LATEST

    In Response To Peru Bob

    Trying to install the 2017 version

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