Community Expert
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887679#M97665
May 10, 2018
May 10, 2018
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You might want to tell us some details, because otherwise we can’t solve either.
Which version?
Which system?
Any third party plugins?
A printer?
Any additional input hardware?
All fonts OK?
When was your last computer restart?
What exactly are you doing step by step when this happens?
Did the same ever work correctly?
Does that only happen on specific files?
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Community Beginner
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887680#M97666
Jan 07, 2019
Jan 07, 2019
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In Response To Monika Gause
I’ve got the same error. Very annoying.
Which version? — Latest, 2019 — 23.0.1
Which system? — Windows 10
Any third party plugins? — No
A printer? — Not on
Any additional input hardware? — Touchscreen laptop, default mouse
All fonts OK? — Think so
When was your last computer restart? — Just now
What exactly are you doing step by step when this happens? — Try saving artboard as PNG 300dpi
Did the same ever work correctly? — Yes
Does that only happen on specific files? — No
Hope to hear soon, need it now!
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Community Expert
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887681#M97667
Jan 07, 2019
Jan 07, 2019
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In Response To Marcel-04
What are the dimensions of the Art Board?
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887682#M97668
Jan 08, 2019
Jan 08, 2019
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In Response To Larry G. Schneider
Quite big actually, 5500x5500px.
But this was not a problem before.
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Community Expert
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887683#M97669
Jan 08, 2019
Jan 08, 2019
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In Response To Marcel-04
Try lowering the ppi to 144 and see if it works.
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887684#M97670
May 15, 2019
May 15, 2019
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In Response To Larry G. Schneider
That doesn’t help. I need to export a file as a 300 dpi PNG and what I have to do is open up Photoshop, import the graphic then save it as a PNG from there.
Latest CC 2019 software
iMac running 10.14.4 (latest version at this date)
No plugins
No printer
No additional input devices
No fonts in the file
I shut down every day and restart only when I am working
The artwork is a traced graphic and an outlined font that both have gradients in them, but not complex gradients
Happens with any file this size — 7632 x 6480 — even if the graphic is just a square with a solid fill
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Community Expert
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887685#M97671
May 15, 2019
May 15, 2019
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In Response To CharlesKCousins
CharlesKCousins schrieb
Happens with any file this size — 7632 x 6480 — even if the graphic is just a square with a solid fill
So you want the output file to be this pixel dimension? Because then you would need to export at 72 ppi.
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Explorer
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/11508583#M248215
Oct 14, 2020
Oct 14, 2020
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In Response To CharlesKCousins
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Explorer
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/11508562#M248212
Oct 14, 2020
Oct 14, 2020
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Community Expert
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/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887679#M97665
May 10, 2018
May 10, 2018
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You might want to tell us some details, because otherwise we can’t solve either.
Which version?
Which system?
Any third party plugins?
A printer?
Any additional input hardware?
All fonts OK?
When was your last computer restart?
What exactly are you doing step by step when this happens?
Did the same ever work correctly?
Does that only happen on specific files?
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Community Beginner
,
/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887680#M97666
Jan 07, 2019
Jan 07, 2019
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Copied
In Response To Monika Gause
I’ve got the same error. Very annoying.
Which version? — Latest, 2019 — 23.0.1
Which system? — Windows 10
Any third party plugins? — No
A printer? — Not on
Any additional input hardware? — Touchscreen laptop, default mouse
All fonts OK? — Think so
When was your last computer restart? — Just now
What exactly are you doing step by step when this happens? — Try saving artboard as PNG 300dpi
Did the same ever work correctly? — Yes
Does that only happen on specific files? — No
Hope to hear soon, need it now!
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Community Expert
,
/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887681#M97667
Jan 07, 2019
Jan 07, 2019
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In Response To Marcel-04
What are the dimensions of the Art Board?
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Community Beginner
,
/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887682#M97668
Jan 08, 2019
Jan 08, 2019
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In Response To Larry G. Schneider
Quite big actually, 5500x5500px.
But this was not a problem before.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Community Expert
,
/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887683#M97669
Jan 08, 2019
Jan 08, 2019
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In Response To Marcel-04
Try lowering the ppi to 144 and see if it works.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Community Beginner
,
/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887684#M97670
May 15, 2019
May 15, 2019
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In Response To Larry G. Schneider
That doesn’t help. I need to export a file as a 300 dpi PNG and what I have to do is open up Photoshop, import the graphic then save it as a PNG from there.
Latest CC 2019 software
iMac running 10.14.4 (latest version at this date)
No plugins
No printer
No additional input devices
No fonts in the file
I shut down every day and restart only when I am working
The artwork is a traced graphic and an outlined font that both have gradients in them, but not complex gradients
Happens with any file this size — 7632 x 6480 — even if the graphic is just a square with a solid fill
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Community Expert
,
/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/9887685#M97671
May 15, 2019
May 15, 2019
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In Response To CharlesKCousins
CharlesKCousins schrieb
Happens with any file this size — 7632 x 6480 — even if the graphic is just a square with a solid fill
So you want the output file to be this pixel dimension? Because then you would need to export at 72 ppi.
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting.
Learn more
Explorer
,
/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/11508583#M248215
Oct 14, 2020
Oct 14, 2020
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LATEST
In Response To CharlesKCousins
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Explorer
,
/t5/illustrator-discussions/illustrator-showing-quot-the-operation-cannot-complete-because-of-an-unknown-error-now-quot-error/m-p/11508562#M248212
Oct 14, 2020
Oct 14, 2020
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If you are a graphic designer, you must have heard about Adobe Illustrator. Originally designed for the Apple Macintosh in 1985, it is a vector graphics editor developed by Adobe Inc and is part of the Creative Cloud subscription.
Users have the option to export graphics in 15 different popular formats such as BMP, CSS and Flash amongst several others.
While the app is quite stable, Adobe Illustrator users are now reporting that they are getting error code 2067 when trying to open DWG or DXF files. The issue seems to be affecting multiple versions of Illustrator.
Users say they tried downgrading to an older version, reinstalling the app, and updating to the latest version but the issue persists. Many are frustrated since the problem is affecting their productivity.
You can see in the image below what the error message looks like for those affected.
Hello. I am exporting a .dwg file from Sketchup (file > export > 2D graphic > Format: AutoCAD DWG file (*.dwg)). When I try to open it in Adobe Illustrator I get the following error, “The operation cannot complete because of an unknown error [2067]. Illustrator and SketchUp are up to date. Please advise.
(Source)
Trying to open a DXF file in Illutrator, which I have been able to do successfully for many years (on a PC with Windows 10, and the DXF file is generated by Lectra Modaris). But today 4/19/22, after Illustrator auto-updated to v26.2.1, I can no longer open DXF files and recieve the following error message: “The operation cannot complete because of an unknown error. I’ve tried closing all other windows, restarting the computer, updating the computer, and downgrading from v26.2.1 to v25.4.1, but still the same error message appears. Not sure what else to try. [2067]”
(Source)
With some reports dating back to March, it looks like the problem has been troubling users for some months now. Thankfully, Adobe has acknowledged the issue where Illustrator users are encountering error 2067 when trying to open DWG or DXF files.
They said that it usually happens when the DWG/DXF file is exported using a third-party application. Moreover, there is no timeframe on when the issue will be resolved.
We are sorry for the trouble. This is a known issue and has been reported by multiple users. This generally happens when the DWG/ DXF file is exported using a third-party application, not AutoCAD, or you have exported using an older version of AutoCAD. I will be happy to provide you with the Ai file for your DXF file. Would you mind sharing the download link to the file here or via DM with me in case confidential?
(Source)
We hope they fix the bug in the coming days. Rest assured, we will be updating this space once Adobe fixes the issue so stay tuned.
Note: We have more such stories in our dedicated Apps Section so be sure to follow them as well.
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