The remote server returned an error 530 not logged in - Исправление ошибок и поиск оптимальных решений проблем

I’ve been tasked with setting up an FTP directory for a client of ours. I’m working from a Windows 2008 Server with IIS 7 installed.

To create the FTP user directory I’ve followed this eHow tutorial.

The FTP site is already set up on IIS 7, so I skipped that bit and followed the rest exactly. However, when I try to connect via FileZilla, I get the following errors:

Status: Connecting to xxx.xx.xx.xx:21...
Status: Connection established, waiting for welcome message...
Response: 220 Microsoft FTP Service
Command: USER userFTP
Response: 331 Password required for userFTP.
Command: PASS ********
Response: 530 User cannot log in, home directory inaccessible.
Error: Critical error
Error: Could not connect to server

I’ve double checked the permissions of the user and everything appears to be as it should. If anyone has any advice, I’d be so grateful.

asked Oct 14, 2010 at 11:26

It’s not clear to me from reading your post and the link you provided as to whether or not you’re using user isolation. My suggestion would be to determine whether or not you want to use user isolation or not and then start from scratch.

Here’s a link that may help:

http://learn.iis.net/page.aspx/305/configuring-ftp-75-user-isolation/

answered Oct 14, 2010 at 12:39

joeqwertyjoeqwerty

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I just hit this issue and for anyone googling the error would like to add the solution that worked on Windows Server 2012 IIS 8.0. It was very simple in the end you have to create a LocalUser folder in the FTP root you specified when creating the FTP site. Then create your username folders under this folder.

For e.g. D:ftp-rootLocalUseruser1

sebix

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answered Jun 10, 2015 at 17:49

ramjet666ramjet666

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It is the user isolation setting.

You will need change it to «do not isolate users, start users in «user name directory» «

answered Jun 6, 2014 at 4:28

cherry Jeecherry Jee

611 silver badge1 bronze badge

Another cause of this error can be the use of FTP IPv4 Address and Domain Restrictions.

If your IIS FTP Site, or one of its parents including the Default site, is using IPv4 Address Restrictions then you’ll need to ensure that your IP address is allowed.

I had this same issue you’ve described, with the exact same Error returned to FileZilla. Here’s how I fixed it:

Open the IIS Manager
Click on the Sites > Default FTP Site settings
Open FTP IPv4 Address and Domain Restrictions
Ask Google what is my ip
Add your public IP address to the allowed list under FTP IPv4 Address and Domain Restrictions
Open Services from the Start Menu
Find the Microsoft FTP Service in the Started Services list
Restart the Microsoft FTP Service

answered Mar 8, 2017 at 23:51

We had the same issue . (530 user cannot log in, home directory inaccessible)The problem was a new opening (To allow more sessions) in our firewall allowed another IP to our FTP server (We have IP restrictions setup)
Solution was to add the IP to the IPRestrictions ALLOW LIST

answered Jan 28, 2020 at 18:04

Check the FTP logs recorded by IIS. The status and sub-status codes will give you more information about the issue. Here is a list of the status codes: The FTP status codes in IIS 7.0 and later versions

In my case, this issue occured because my IIS wasn’t configured for passive mode. After entering a port range and external IP address in FTP Firewall Support feature, the error message disappeared:

In this blog post, it mentions a few more root causes: 530 User cannot log in, home directory inaccessible

Authorization rules. Make sure to have an Authorization rule that allows the user or anonymous access. Check “IIS > FTP site > FTP Authorization Rules” page to allow or deny access for certain or all users.

NTFS permissions. The FTP users (local or domain users) should have permissions on the physical folder. Right click the folder and go to Properties. In the Security tab, make sure the user has required permissions. You can ignore Shared tab. It is not used for FTP access.

Locked account. If you local or domain account is locked or expired, you may end up seeing “User cannot log in” error. Check local user properties or Active Directory user settings to make sure the user account is active.

Other permission issues. The user account may not have “Log on locally” or “Allow only anonymous connections security” rights.

answered Feb 22, 2019 at 5:23

I had the exact same issue as the OP after adding a new user and associated user folder to an existing FTPS site. The solution in the end was simply to restart the site in IIS. After that I could connect with the new user account successfully.

answered Sep 29, 2021 at 9:21

Adding the following to this excellent source of unusual things that need to be checked:

When using ‘User name directory (disable global virtual directories)’ with local computer accounts The first folder in the FTP site should be ‘LocalUser’, this however experiences a problem when the machine has a computer name longer than 15 characters.

If that is the case:
Rename LocalUser to the first 15 characters of the computer name. Not sure if basic auth also had to be alerted to set the default domain as the same string, would be great if someone could test and revert.

PS: I was a little perplexed, when first setting this up, but with user isolation enabled (disabled global virtual directories) the FTP site’s first directory (LocalUser or the first 15 chars of the computer name, when longer) can either be a physical directory or a virtual directory, goes without saying that this is true for the username directories as well (no length limit on these).

answered Feb 5 at 11:54

You will need to verify the Physical Path of the FTP. Following is the steps to check.

Go to IIS.

Right, Click on Default FTP site. Manage FTP Sit >> Advance

Settings >> Physical Path.

It must be correct or you will find home directory inaccessible.

answered Dec 18, 2017 at 14:01

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Remove From My Forums

Question
Hi,

I have below code for deleting the file from ftp, i am getting a error.

«The remote server returned an error: (530) Not logged in. » what could be reason.

public

static void DeleteFile(string serverUri, string userid, string password)

{

FtpWebRequest request = (FtpWebRequest)WebRequest.Create(serverUri);

request.Credentials =new NetworkCredential(«userid», «password»);

request.Method = WebRequestMethods.Ftp.DeleteFile;

FtpWebResponse response = (FtpWebResponse)request.GetResponse();

response.Close();

}
- Moved by
  
  Wednesday, August 20, 2008 5:28 AM
  sys.net q (Moved from Visual C# General to Network Class Library (System.Net))

Answers

The RFC for FTP states that any 5XX messages are indeed server issued. This is a server telling you that according to it, you are not logged in to do this particular function.

Here’s what I’d try, attempt to do a FTP using a FTP Client and make sure that you can get it to work with that particular client. Then… download Wireshark and start a trace of this «working scenario». From there, rerun the trace using the failing scenario and compare the difference. You will at least be able to go to the server folks on the other side and give them specific information about what is different.

If you don’t run the traces then all you can tell them is this based on the analysis of your code. «I am seeing a 530 error when I am sending the credentials «userid» and «password» to your system.» You could ask them «What rights does the userid of «userid» have on your server. BTW using a userid of «userid» is not too smart… You may want to tell them that.

Javaman
- Proposed as answer by
  Michael Sun [MSFT]Microsoft employee
  Friday, August 22, 2008 5:38 AM
- Marked as answer by
  Aaron Oneal [Media Platform]Microsoft employee
  Friday, September 26, 2008 6:05 AM

Источник

While trying to connect to your FTP server hosted by IIS, you may run into “530 User cannot log in, home directory inaccessible” error. This error occurs whether you are using anonymous access or basic authentication.

A sample connection log from an FTP client:

530 User cannot log in, home directory inaccessible.
Critical error: Could not connect to server

This issue may appear as “Failed to retrieve directory listing” or “Home directory inaccessible” error as well.

Depending on the FTP client, you may not see the detailed error message right away. For instance, when I tried to connect to the same site with the same configuration by using WinSCP, I received “Access Denied” error. If your FTP client doesn’t show the entire connection history, look for the log folder to get more information about the root cause.

Solution

There might be a few reasons for running into this error. Here are the most common root causes and their solutions:

The user may not be have access to the home directory. Go to “IIS > FTP site > FTP User Isolation”. Select the directory that your users can access. More information about User Isolation settings

IIS may not be configured to use passive mode FTP. There are two types of FTP connections: Active mode and passive mode. In active mode, the client opens a port. The server connects to this port for transferring data. In passive mode, the server opens a port. The client connects to this port to transfer data. In order to use passive mode, enter a port range and IP address in “IIS > Server name > FTP Firewall Support” page

Note: You can configure your FTP client to use only the active mode if you don’t want to turn on passive mode

Less common reasons for 530 error

The items below may cause “530 User cannot log in, home directory inaccessible” as well.

Authorization rules. Make sure to have an Authorization rule that allows the user or anonymous access. Check “IIS > FTP site > FTP Authorization Rules” page to allow or deny access for certain or all users.
NTFS permissions. The FTP users (local or domain users) should have permissions on the physical folder. Right click the folder and go to Properties. In the Security tab, make sure the user has required permissions. You can ignore Shared tab. It is not used for FTP access.
Locked account. If you local or domain account is locked or expired, you may end up seeing “User cannot log in” error. Check local user properties or Active Directory user settings to make sure the user account is active.
Other permission issues. The user account may not have “Log on locally” or “Allow only anonymous connections security” rights.

If you are still seeing the issue, check IIS and FTP logs (c:inetpublogsLogFilesFTPSVC2) but don’t let it mislead you. IIS logs sometimes may show PASS. It doesn’t mean everything is well. It’s better to check FTP logs that IIS records for FTP connections

Note: In a case with “Connection closed by the server” error for FTP connection, we determined the root cause as the corruption of system files occurred during in-place server upgrade.

Источник

THE INFORMATION IN THIS ARTICLE APPLIES TO:

CuteFTP Home (All Versions)
CuteFTP Pro® (All Versions)

SYMPTOMS

When attempting to log on to a remote FTP site, a 530 status code is encountered, resulting in an error message similar to one of the following examples:

530 Not logged in.

ERROR:> Not logged in.

STATUS:> Connection closed.

530 Login authentication failed.

ERROR:> Not logged in.

STATUS:> Connection closed.

530 Password rejected.

ERROR:> Not logged in.
STATUS:> Connection closed.

This error is usually accompanied by repeated requests for the FTP account username and password.

RESOLUTION

The 530 error is not caused by CuteFTP. The 530 error code and the repeated requests for the username and password are coming directly from the remote FTP server. The remote FTP server is rejecting the username and password combination that is being submitted to it.

The remote FTP server is indicating that one or more of the following three pieces of information is incorrect:

Host address
Username
Password

Double-check all three items. Your FTP account details are not necessarily the same as what you might use to access other areas of your domain or Web hosting account. It is also possible that the host address has changed or your password has been reset for some reason.

GlobalSCAPE, Inc. does not provide FTP accounts and does not have access to your FTP server’s connection information. Contact the administrator of the FTP server for the information you need to connect to their server.

If you have recently changed your connection information, including host, username (email address), or password, you will have to edit your Site in the Site Manager.

If the remote FTP site is related to your own domain or Web site then contact your Web hosting company for help. Most Web hosting companies have instructions for FTP access or technical support available on their Web site. You may even have direct access to your FTP account details via the Web hosting company’s Control Panel for your account.
If the remote FTP site belongs to some other company then contact the technical support department at that company for help with your FTP account.

When you have the corrected FTP account login information, you can then edit the login details that are stored for that particular site in the CuteFTP Site Manager. To make changes, first open the Site Manager (press F4) and then in CuteFTP Home, click once on the name of the site and then make the necessary changes on the right side of the screen. If you are using CuteFTP Pro, right-click on the name of the site and then click Properties and make the necessary changes.

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Last Modified: 3 days ago @ 9:33 PM

Last Modified By: kmarsh

Type: ERRMSG

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Article has been viewed 292K times.

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Are you receiving FTP error 530 user cannot log in home directory inaccessible? We can help you fix it.

While trying to connect to the FTP server we may run into this error message. In most cases, this error occurs only when FTP authorization rules for default FTP site are not set.

At Bobcares, we often get requests from our customers regarding FTP errors as part of our Server Management Services.

Today, let’s get into the details on how our Support Engineers fix the FTP error for our customers.

Why FTP shows 530 user cannot log in home directory inaccessible error?

The File Transfer Protocol (FTP) is a standard network protocol used to transfer computer files from one host to another host over a TCP-based network. FTP built on Cilent-Server Architecture and it uses separate connections for control and data.

When connecting locally from Windows Server via FTP using a subscription FTP user, the operation fails with the below error.

Depending on the FTP client the error message appear as “Failed to retrieve directory listing” or “Home directory inaccessible” error as well. There might be a few reasons for running into this error.

Now, it’s time to see the reasons that cause 530 FTP anonymous messages.

Top causes for “530 User cannot log in, home directory inaccessible”

From our experience in managing servers, we often see customers experiencing problems like “530 User cannot log in, home directory inaccessible”.

Let’s check the common reasons one by one and see how our Support Engineers fix it.

1. Authorization rules

In most cases, this error occurs only when FTP authorization rules for default FTP site are not set. For that, we set the Authorization rule by the following the below steps.

a. Initially, we log in to the VPS via Remote Desktop connection as an Administrator user.

b. Then we open IIS and expand Sites option from left pane.

c. After that we select the default FTP site in site list and click the FTP Authorization Rules option.

d. From the right pane, we click on Add Allow Rule.

e. Then we select the option of All Users and tick the check box of Read and Write permission.

f. Finally, we click on Ok button to save the changes and Restart Microsoft FTP Services to reflect them.

2. The user is not able to access to the home directory.

This is the another root cause of the error. We make sure to select the directory that the users can access by selecting IIS > FTP site > FTP User Isolation and select the FTP root directory.

3. NTFS permissions

We make sure that the FTP users have permissions on the physical folder. For that, we right click the folder > Properties > Security tab and check the user permissions.

Even after making the changes, sometimes to reflect the changes we need to restart Microsoft FTP Services. Here is the steps to restart the FTP service.

1. Open Services and select the service named Microsoft FTP Service.

2. Then click on Restart link from the left pane option.

After that we log in to the FTP account. If everything is fine, then no error will appear while connecting to the FTP account.

[Need assistance in fixing the error? – We will fix it for you.]

Conclusion

To be more accurate, “530 User cannot log in, home directory inaccessible” error happens due to various reasons like incorrect rules, permissions and many more. Today, we saw common causes for the error and also saw how our Support Engineers fixed it.

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Our server experts will monitor & maintain your server 24/7 so that it remains lightning fast and secure.

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I’ve been tasked with setting up an FTP directory for a client of ours. I’m working from a Windows 2008 Server with IIS 7 installed.

To create the FTP user directory I’ve followed this eHow tutorial.

The FTP site is already set up on IIS 7, so I skipped that bit and followed the rest exactly. However, when I try to connect via FileZilla, I get the following errors:

Status: Connecting to xxx.xx.xx.xx:21...
Status: Connection established, waiting for welcome message...
Response: 220 Microsoft FTP Service
Command: USER userFTP
Response: 331 Password required for userFTP.
Command: PASS ********
Response: 530 User cannot log in, home directory inaccessible.
Error: Critical error
Error: Could not connect to server

I’ve double checked the permissions of the user and everything appears to be as it should. If anyone has any advice, I’d be so grateful.

asked Oct 14, 2010 at 11:26

Here’s a link that may help:

http://learn.iis.net/page.aspx/305/configuring-ftp-75-user-isolation/

answered Oct 14, 2010 at 12:39

joeqwertyjoeqwerty

109k6 gold badges80 silver badges171 bronze badges

For e.g. D:ftp-rootLocalUseruser1

sebix

4,2632 gold badges26 silver badges45 bronze badges

answered Jun 10, 2015 at 17:49

ramjet666ramjet666

711 silver badge2 bronze badges

It is the user isolation setting.

You will need change it to «do not isolate users, start users in «user name directory» «

answered Jun 6, 2014 at 4:28

cherry Jeecherry Jee

611 silver badge1 bronze badge

Another cause of this error can be the use of FTP IPv4 Address and Domain Restrictions.

If your IIS FTP Site, or one of its parents including the Default site, is using IPv4 Address Restrictions then you’ll need to ensure that your IP address is allowed.

I had this same issue you’ve described, with the exact same Error returned to FileZilla. Here’s how I fixed it:

Open the IIS Manager
Click on the Sites > Default FTP Site settings
Open FTP IPv4 Address and Domain Restrictions
Ask Google what is my ip
Add your public IP address to the allowed list under FTP IPv4 Address and Domain Restrictions
Open Services from the Start Menu
Find the Microsoft FTP Service in the Started Services list
Restart the Microsoft FTP Service

answered Mar 8, 2017 at 23:51

answered Jan 28, 2020 at 18:04

In this blog post, it mentions a few more root causes: 530 User cannot log in, home directory inaccessible

Authorization rules. Make sure to have an Authorization rule that allows the user or anonymous access. Check “IIS > FTP site > FTP Authorization Rules” page to allow or deny access for certain or all users.

NTFS permissions. The FTP users (local or domain users) should have permissions on the physical folder. Right click the folder and go to Properties. In the Security tab, make sure the user has required permissions. You can ignore Shared tab. It is not used for FTP access.

Locked account. If you local or domain account is locked or expired, you may end up seeing “User cannot log in” error. Check local user properties or Active Directory user settings to make sure the user account is active.

Other permission issues. The user account may not have “Log on locally” or “Allow only anonymous connections security” rights.

answered Feb 22, 2019 at 5:23

answered Sep 29, 2021 at 9:21

Adding the following to this excellent source of unusual things that need to be checked:

answered Feb 5 at 11:54

You will need to verify the Physical Path of the FTP. Following is the steps to check.

Go to IIS.

Right, Click on Default FTP site. Manage FTP Sit >> Advance

Settings >> Physical Path.

It must be correct or you will find home directory inaccessible.

answered Dec 18, 2017 at 14:01

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Question

Answers

Solution

Less common reasons for 530 error

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Thank you for your feedback!

Why FTP shows 530 user cannot log in home directory inaccessible error?

Top causes for “530 User cannot log in, home directory inaccessible”

1. Authorization rules

2. The user is not able to access to the home directory.

3. NTFS permissions

Conclusion

PREVENT YOUR SERVER FROM CRASHING!