There was an error during startup sims 3

Hi,

Thanks for posting that, ThracieP!

In the event that running the base game launcher does not resolve the startup error for other users, you can try out the following:

1.) Quit the launcher.
2.) Log out of EADM.
3.) Quit EADM.
4.) Relaunch EADM.
5.) Log into EADM.
6.) Run the launcher — install any new updates if prompted.

If the startup error persists, you can also manually patch your base game and all expansion packs up to the latest version. You can check out the following thread for official EA download links for the manual incremental updates:

http://forum.thesims3.com/jforum/posts/list/188505.page
(Thanks goes to Sassy0984 for compiling the list!)

To find out the version number of each installed product, open the skuversion.txt file located in the corresponding folder for the base game, expansion packs and stuff packs:

* Example: C:Program FilesElectronic ArtsThe Sims 3GameBinskuversion.txt
* Example: C:Program FilesElectronic ArtsThe Sims 3 AmbitionsGameBinskuversion.txt
* Example: C:Program Files (x86)Electronic ArtsThe Sims 3GameBinskuversion.txt
* Example: C:Program Files (x86)Electronic ArtsThe Sims 3 AmbitionsGameBinskuversion.txt

Note that the standalone patches are self executable, meaning you can simply download them to your Windows desktop and run the setup installers directly. Other than ensuring that the game and launcher are not running, no further setup is required.

If you should receive a patch error message stating that the installed version of the game could not be determined, it is advised that you run the patcher as an administrator. You can do this by logging into Windows via an administrator account or by right-clicking on the patch installer and then selecting «Run as Administrator.»

When applying several standalone incremental patches to update the game, you must do so in the correct sequence. For example, if your base game is at version 1.10.6 and wish to manually update to version 1.12.7, you must apply the 1.11.7 patch and then the 1.12.7 patch. The 1.12.7 patch installer will otherwise quit with an error message if the setup cannot find the correct core files added or updated by the previous incremental patches.

If there are any technical issues with game patching, please create a separate thread in Technical Discussions.

Fix: There was an Error during Startup on Sims 3

Sims 3 is a life simulation game developed by The Sims Studio and published by Electronic Arts. As the name suggests, it is the third addition to the series and is a sequel to the second edition The Sims 2. It was released in June 2009 across all the platforms. The game is loved and played by many users due to which it sold 1.4 million copies.

Sims 3 there was an Error during Startup

Recently an Error with the message “There was an error during startup, please see the log for more information” was seen by users while starting the game with the launcher. In this article, we will discuss the causes of the error and solve it step by step.

What Causes The Sims 3 “Error During Startup” Error?

There isn’t one specific cause to this error as it can be due to a number of reasons depending upon the situation. Some possible reasons could be:

• Permissions: It is possible that the game might not have administrative privileges which might be preventing some of its components from running correctly
• Registry Issues: If you have removed the game or a part of your game, then there might be issues with the registry files of the game.
• Mods: If you installed some Mods they might be conflicting with each other and hence cause an issue with the game script.
• Cache: Games cache, if corrupt, can cause unexpected issues with the game which include the situation where you get an error during startup.
• User Files: it is also possible something is your user files or saves is causing a conflict with the launcher preventing it from running the game

Now that you have a basic understanding of the problem, we will move towards the solutions.

Solution 1: Delete Cache Files

The Sims 3 Cache files are temporarily stored to load the game faster. If the files are corrupted, they could be causing issues with the game. In order to make sure the files are not causing the issue we will have to delete them. Since they are automatically regenerated, we don’t need to worry about any permanent damage to the game.

1. Open File-Explorer by pressing Windows + E
2. In the top panel, click on ViewClicking on View in the top panel
3. From there Make sure that View Hidden Box is checked Checking the Hidden Items Box
4. Now double click the partition in which your windows is installed
5. Navigate to Usersand Select your “username” Folder Opening User files
6. Navigate to App Datafolder which is normally hidden (but we will be able to see it since we enabled the display of hidden devices. Clicking on APP data
7. Open the Local folder. Clicking on Local
8. Now open The Sims 3 Folder and delete everything in it Opening the Sims 3 folder
9. Now try Running your Game.

Solution 2: Reinstalling your Game.

Sometimes if you remove a portion of your game it might leave some residue in the Registry which in turn might cause conflicts and prevent from starting the game. In order to resolve this issue, we will first manually uninstall our game and then reinstall it.

1. Open Origin and select Sims 3 game from the Library.
2. Click on Settings Icon by the play Button clicking on the Settings Icon
3. Click on UninstallClicking uninstall
4. Click on Yes if you are prompted to confirm your actions Clicking on yes
5. This will uninstall your game and remove all of its registry files.
6. Now simply Reinstall your game after downloading it again from the website.

Solution 3: Giving Administrative Privileges

The Sims 3 needs Administrative Privileges in order to function correctly because the standard account permissions are not sufficient for certain components of the game to work correctly. For this reason, we will provide the game with Administrative Privileges

1. Right Click on The Sims 3 Launcher and click on PropertiesSelecting Properties
2. Now Click on Compatability, Make sure the Run as Administrator Box is checked and Apply Settings Checking Run as Administrator Box
3. Now Try To run the Game

Solution 4: Removing Custom Content

Sometimes the custom Mods and content cause an issue with the game. To fix this issue, we will remove all of the custom content and make Sims 3 return back to default settings.

Navigate to the following file directory:

The location might also be

NOTE: Make sure to temporarily Copy and Paste all the custom content in another folder to store it in case the issue was not with the custom content.

Solution 5: Renaming User Files

It is also possible that something in your User files or saves is causing a conflict which in turn is preventing the game from starting up. To solve this issue we will be renaming some files

1. Navigate to the following directory:
2. There will be a folder here called The Sims 3– rename that folder to The Sims 3 Backup.
3. It may take a little longer to load than normal this time but if it works the issue was with the Save files
4. If it still does not work make sure to undo this step and try another solution from above.

Источник

There was an error during startup

Please see the Log for more details.» This is the message I see pasted over the launcher every time I try to play.

Up until the recent deal on Sims 3 + Pets, I played the Sims on a friend’s account on the same computer. They had the Sims 3 Supernatural, Showtime, and Deisel Stuff, with which there were no problems. I switched over to my account, bought the Sims 3 + Pets and Supernatural, let it update, launched, and got this error. I uninstalled, reinstalled; no change. Frustrated, I looked online for answers and found nothing that helped. I tried verifying the game cache, including that of the DLC, and on both Pets and Supernatural it found one file that it had to recover, but this changed nothing. I moved my Documents>Electronic Arts>Sims 3 folder to the desktop. I uninstalled, reinstalled. Nothing. Verified the caches again. I’m not sure what the problem is or how to find out.

Please help! I just want a friggin’ pet unicorn already.

Is this expansion problem common? I can’t play Supernatural even though I got it during the sale.

Well first off submit a support ticket about that. I did but am having a tough time getting it to someone who understands the problem and is willing to contact someone who can do something about it.

Having said that, there is a fix. Copy the quoted text for the ones you need, paste them into notepad but instead of saving the file with a .txt extention, save it with a .reg extension then just double click on the file and those entries should automatically be added to your registry.

[HKEY_LOCAL_MACHINESOFTWAREWow6432NodeSims(Steam)The Sims 3 Supernatural]
«ContentID»=»sims3_ep07_sku7»
«country»=»US»
«DisplayName»=»The Sims 3 Supernatural»
«ErgcRegPath»=»Electronic Arts\\Sims(Steam)\\The Sims 3 Supernatural\\ergc»
«ExePath»=»C:\Program Files (x86)\Steam\steamapps\common\The Sims 3\EP7\Game\Bin\TS3EP07.exe»
«Install Dir»=»C:\Program Files (x86)\Steam\steamapps\common\The Sims 3\EP7»
«Locale»=»en-US»
«ProductID»=dword:0000000f
«sku»=dword:00000007
«Telemetry»=dword:00000000

That should fix the issue with the game not detecting Supernatural.

I’m not sure what the issue with Pets is. AFAIK the registry entries for that weren’t touched with the recent update. I don’t know if that is a problem with the launcher or what.

Источник

The Sims Forums

Try temporarily moving your Sims 3 folder from My Documents Electronic Arts and put it on your desktop.

Then try to launch a game. You won’t have any of your installed content or games in this new game as those files are in you Sims 3 folder on your desktop now. But that folder often gets corrupted and can cause problems.

If you find you are now able to successfully launch a game, then you will need to work out how much you can move from the folder on your desktop to your new Sims 3 folder. You will also need to reinstall your store content.

The Sims ,3 folder you move is found in

My documents / Electronic Arts

The Sims 3 folder I wanted you to move has your user data in it including your saved games and store content.

You shouldn’t see anything in this folder that specifically relates to any expansion pack.

@Addicted_To_Sims — After installing either way, Disc or Origin, did you patch the game and by what method?
https://help.ea.com/en/article/the-sims-3-super-patcher
(if it says you are already up to date, make it run anyway)

If you already did that, or it was no help, you would have to post some information about your computer to see if there is an issue there that the Tech Responders can help with. A dxdiag would help; it would have to copied and pasted into several messages here as it would be too long to fit into one.
https://help.ea.com/en/article/how-to-gather-dxdiag-information

2.1GHz
Memory: 4096MB RAM
Name: Intel(R) HD Graphics Family
Date: 5/10/2011 12:57:06 PM

Your computer has a weak processor and a integrated graphics card.

Since laptops cannot be upgraded in terms of a new processor or graphics card, the only option is to buy a new computer altogether. You do need a gaming computer for the Sims.

Gaming laptops range around $1,000 ($900 depending on sales).

Gaming desktops range around $600 (off-the-shelf), $700 (building your own), and $800 (custom).

You might be able to run the base game only on that laptop with graphics all on Low in Game Options,but possibly not for very long. Most of the EPs would be out of the question, I’m afraid.

As for patch updating, I meant the game itself. The Launcher (if you can get it started) will offer up patch updates and then mess up their installation. The link I provided was to the SuperPatcher that patches much more reliably. Here it is again, and again if it says you are already up to date, make it run anyway.
http://help.ea.com/en/article/the-sims-3-super-patcher

But the others are right, you are likely facing more of a lack of computer processor and graphics power there than a patch level mismatch, especially with EPs in the mix.

This problem is usually caused by leftover registry keys. Firstly, try cleaning your registry using CCleaner (it’s free to download) and if that doesn’t work, then here’s what to do:

1. Press the Windows key + R to open the run box.
2. In the run box, type in regedit and press okay. User Account Control will pop up, just press okay.
3. This will open regedit. Now, go into HKEY_LOCAL_MACHINE -> Software -> Wow6432NODE -> Sims.
4. In the «Sims» tab, you will see various folders named after Sims 3 EPs and SPs, including the base game.
Delete any folders named after EP/SPs that you don’t have installed right now.

This should clear up the problem!

> @PlushKitty said:
> This problem is usually caused by leftover registry keys. Firstly, try cleaning your registry using CCleaner (it’s free to download) and if that doesn’t work, then here’s what to do:
>
> 1. Press the Windows key + R to open the run box.
> 2. In the run box, type in regedit and press okay. User Account Control will pop up, just press okay.
> 3. This will open regedit. Now, go into HKEY_LOCAL_MACHINE -> Software -> Wow6432NODE -> Sims.
> 4. In the «Sims» tab, you will see various folders named after Sims 3 EPs and SPs, including the base game.
> Delete any folders named after EP/SPs that you don’t have installed right now.
>
> This should clear up the problem!

This worked perfectly for me! Hopefully it will help others 🙂

The way to uninstall a computer program is through your Control Panel. Not by deleting folders from Program Files, if that is what you had done. You now have the program trying to call for ITF and erroring out because it’s no longer there in its entirety. The previous poster was referring to folders of keys in the Windows Registry, not the Program Files.

Источник

Hello everyone,

In the Guide below we’ll explain how to fix the «There was an error during startup. Please see the Log for more details.» error which some players get when they try to run The Sims 3.
We recommend downloading the Guide here: http://games4theworlddownloads.org/guides.html !

1. What is the «There was an error during startup» error?
This error is a notorious The Sims 3 Game Launcher error, which prevents you from playing the game at all. If you run the game directly (without going through the Game Launcher first) you might get another error saying something like “Unable to start game – Service initialization failed (0x0175dcbb)” or similar.
A very long time before Electronic Arts even bothered looking into this issue, we found out the real cause: it’s a Registry issue. A while after that, somewhere begin April 2012, we decided to create a YouTube fix video so we could help even more people with this annoying error.
Though on 13 August 2015 Electronic Arts decided that our help video, which took a huge load off of their already horrible “support” department, was an infringement to their copyright. The video was taken down. The reason why it was taken down remains a mystery, since nothing illegal was done in the video. Even people with original copies of the game had this exact same issue, and used the video to fix their game again.

How to fix the The Sims 3 «There was an error during startup» error?
When you remove a The Sims 3 game, sometimes it does not get removed correctly and some files and Registry keys are “left over”. These leftover Registry keys can cause this error, because according to the Registry the game is still installed, but in fact the game files have already been removed from your system.

First of all you have to make a list of which The Sims 3 games are actually installed on your PC.
There are different ways to check this. For example you can navigate to the folder where you installed the games to and check from there. By default the games will be installed to: C:Program Files (x86)Electronic Arts
But it’s also worth checking: C:Program Files (x86)Origin Games    , as this is where original Origin copies of the games are installed to.

Alternatively you can look in the Uninstall or change a program list, found via the Control Panel or via Computer.

As you can conclude from both above screenshots, we currently have the following three The Sims 3 games installed: The Sims 3 base game, The Sims 3 Diesel Stuff and The Sims 3 Into the Future.
Now we have to go into the Registry and compare the leftover files in the Registry with what we actually have installed.
In order to open the Registry Editor, press [CTRL] + [R] on your keyboard to open Run. Type regedit and press [ENTER].

Navigating through the Registry is just like navigating through Windows Explorer, you have to use the menu on the left side. Be careful with making changes in the Registry though and stick to the instructions in this guide. Making unwanted modifications in the Registry can cause serious issues.
Now that we’re in the Registry Editor, navigate to the following location: HKEY_LOCAL_MACHINESOFTWAREWow6432NodeSims   , as shown below.

NOTE: if you can’t find a folder called Wow6432Node in the SOFTWARE folder, then just look for the Sims folder in the SOFTWARE folder. (So skip the “Wow6432Node” folder and navigate to this folder instead: HKEY_LOCAL_MACHINESOFTWARESims )

As you can see from the screenshot, there are Registry keys for the following The Sims 3 games: The Sims 3 base game, Ambitions, Diesel Stuff, Fast Lane Stuff, Into the Future and University Life.
That’s more than we have actually installed! We don’t even have Ambitions, Fast Lane Stuff and University Life installed! In fact, these are the leftover Registry keys we told you about earlier. Therefore we have to remove these leftovers in order to fix the game. Of course it depends on your situation which keys count as “leftovers”. In our situation we only have to get rid of the leftover keys for Ambitions, Fast Lane Stuff and University Life.

In order to remove them, just right-click on the leftover key and choose Delete. Do this for all the leftover keys.


Afterwards you should only have the Registry keys for the games that you have actually installed at the moment. In our situation our Registry has to look as follows after deleting the leftovers:

That’s it! If you’ve done the above instructions correctly, the annoying «There was an error during startup. Please see the Log for more details.» error should be gone now. The Game Launcher should work fine again too.
If the error is still present, please continue reading for other possible fixes.

2. The above didn’t fix my issue! What now? (ONLY if above didn’t fix the error)
The error itself indicates a Registry issue, so if leftover Registry keys are not the issue, then it probably means that the currently present keys contain corrupt values. This can be caused by a lot of things, including moving the installed game folders to another location, or renaming any of the folders.
This can cause issues, for example if you move your game folder from your C: drive to your D: drive, without “letting the computer know”. The Registry (still) tells the PC that the game is installed on your C: drive, but in fact the game is now installed on your D: drive. Therefore your PC can’t find the game and The Sims 3 gives an «There was an error during startup. Please see the Log for more details.» error.
So in order to fix this issue, we need to find and fix the corrupt Registry values. This can take some time, but you should be patient and check everything correctly!

So, let’s explain our current (example) setup first. We have three The Sims 3 games installed:

• The Sims 3 base game installed in C:
• Into The Future expansion pack installed in C:Program Files (x86)Electronic Arts
• Diesel Stuff expansion pack also installed in C:Program Files (x86)Electronic Arts
Now navigate to the The Sims 3 keys via the Registry Editor. The way to do this was described earlier. Since we have no leftover keys, everything will look as it should.

We have to check these three keys for corrupt values. Let’s start by clicking on the folder called The Sims 3 first. It will look similar to our example setup, shown below.

Check the values ExePath and Install Dir. Something is wrong here: we told you earlier that we installed the The Sims 3 base game to C: and

not

to its default location (C:Program Files (x86)Electronic ArtsThe Sims 3). Therefore this counts as a corruption which we have to fix.
Double-click on both the ExePath and Install Dir values and fix them. Of course the new value depends on your situation. As you can see below, we installed our The Sims 3 base game to C:.

After fixing the installation location of the base game, the Registry values will look as follows:

Our PC will now recognize where the game is really installed! But we’re not there yet. It’s important that you check all the keys, so let’s continue with the folder called The Sims 3 Diesel Stuff. The Registry values look as follows:

Let’s compare the ExePath and Install Dir values to where we have actually installed the game to.

Everything looks fine, the game is installed where the PC is looking for it. Let’s continue with the values for The Sims 3 Into The Future. The Registry values look as follows:

The Registry values seem to be fine, but if you pay attention to the screenshot of the installation location shown earlier, you’ll notice something odd.
We installed Into The Future in Dutch, so its installation folder in C:Program Files (x86)Electronic Arts   is called “De Sims 3 Vooruit In De Tijd”, which translates to “The Sims 3 Into The Future”.
There’s a conflict here, because the folder name is in Dutch, but the Registry values points to a location with the English game name. Therefore your PC won’t recognize the game! In order to fix this issue, we either have to change the installed game folder name to “The Sims 3 Into The Future”, or we have to update the Registry values to point to the folder with the Dutch name. Let’s fix the Registry. Below you’ll see the fixed values for Into The Future. It’s now pointing to the correct location!

Make sure to triple-check all the values, because one tiny difference – even a space too much – can and will cause the error to pop-up again.
We’re done; the error should have magically disappeared now! (If you triple-checked everything with extreme care)

Now you can enjoy the game again!

This Guide extensively explains how to fix the The Sims 3 «There was an error during startup. Please see the Log for more details.» error.
Still stuck? Do not hesitate to post in the correct section on our Forum!

The instruction video below has been removed due to a DMCA Takedown by EA, but we’ll re-upload it in the near future. Until then the above written Guide should suffice.

For some unknown reason the low-quality version of the video is still available below.

Happy simming!  

DO NOT POST ANY QUESTIONS OR PROBLEMS IN THIS TOPIC. INSTEAD, PLEASE OPEN A NEW TOPIC IN THE APPROPRIATE FORUM-SECTION, EITHER «THE SIMS 3 DOWNLOADS SUPPORT» OR «THE SIMS 3 IN-GAME SUPPORT»! THANK-YOU-NOTES CAN BE POSTED IN THE SECTION WITH THE SAME NAME.