There was an error with a recent steam purchase

Steam is the foremost web distribution platform for Windows games. You can buy and play your favorite titles directly from the app.

This is also an ideal communication tool because you can see and review other users’ experiences and even chat to learn important facts about the game.

However, some users have posted on the Steam forum about a repeated error: Your transaction cannot be completed because you have another pending transaction on your account.

What causes the Steam Your transaction cannot be completed because you have another pending transaction on your account issue?

Steam displays this message for certain users when they try to make a purchase. They can’t complete transactions for games when that issue arises.

We, at WindowsReport, have tried to replicate this problem and we encountered a variation with the message There was an error with a recent Steam purchase.

However, the items remain in the cart for 72 hours with the included discount. So, there is plenty of time to solve this problem by performing the steps in our guide.

Why do pending transaction errors occur?

There are only a few reasons why these problems can appear when you’re trying to make a transaction and we will outline them briefly:

➡ Connection errors – The main reason for a failed transaction can be a connection problem with the Steam server, whether it’s caused by a local network issue or the Steam services are down.

➡ Other pending transactions – As the error message clearly suggests, there might be other pending transactions and items in your cart but one of our solutions below will help you fix that quickly.

➡ VPN software issues – Virtual private networks are great for protecting your privacy and bypassing regional limitations but sometimes, they can produce such errors. This too can be fixed with one of our following solutions.

How can I fix the Steam pending transaction error?

1. Check whether Steam is down

1. Open the Downdetector website and select a country in the drop-down menu.
2. Enter Steam in the search box on that site to open the page directly below, which provides further details pertaining to Steam server outages.

The pending transaction error might be due to a Steam server outage. OK, that’s not a common scenario, but it might still be worth checking if this service is down.

2. Cancel other pending transactions

1. Open Steam and click your user account name.
2. Click the Account details option.
3. Then click the View purchase history option to open a list of Steam transactions.
4. If there are multiple pending purchases, select one of the pending purchases.
5. Then select the Cancel this transaction option.
6. Click Cancel my purchase.

You can also cancel your pending transactions by accessing your account on the Steam website. The process is identical. This will give you free access to your new transaction.

3. Try purchasing via the Steam website

Alternatively, try purchasing games via the Steam website instead of its client software. Open Steam in a web browser. Then click login on the website and try getting the game from there.

Of course, this is only a temporary solution but it’s good enough if you only have to download one game.

4. Disable the VPN and the IP proxy software

1. Right-click the Start button and select Task Manager from the list.
2. Select VPN or IP proxy software on the Processes tab and click the End task button.
3. Select the Startup tab, then right-click the VPN or IP proxy software and select Disable.

Steam transaction errors can also be caused by the VPN and IP proxy software so ending its process and disabling it from the Startup list will prevent it from opening.

On the other hand, you could always try using a VPN service like Private Internet Access that is more stable and causes fewer issues with your Steam client and purchases.

How can I unlock all the features in my Steam account?

If you’re just beginning to use Steam, you probably don’t know why some features that are available for your friends are nowhere to be found.

That’s why we included some information about your basic account and how to unlock all the features.

➡ New account limitations

To prevent any possible fraudulent actions, Steam imposes some limitations on newly created accounts:

• You are not allowed to buy or sell items on the Steam Community Market
• Can’t add friends on Steam
• You’re unable to create a group on the Steam Community
• Also, there are no options to produce any reviews or rating any artwork from other members, screenshots, workshop content, or Greenlight submissions
• There is also impossible to use the Friends chat in your browser or on a mobile device

➡ Lift the limitations

All these limitations can be removed if you spend at least $5 in Steam by buying a game, taking advantage of a gift card, or just including the amount in your Steam Wallet.

Of course, if you’re using any currency, the amount will be converted using the daily exchange rates automatically.

Does pending mean that money has been taken out?

We also need to clarify the fact that if you receive the your transaction cannot be completed because you have another pending transaction on your account error, it means that no money has been drawn from your account.

A pending transaction is one that awaits to be completed so, for some reason, the payment has not been issued.

This concludes our guide, and we hope that it provided the fixes you were looking for. You can also set up a Steam support account to send a support ticket if further resolutions are needed.

Even more, we’ve noticed that another annoying problem with this software is that sometimes after you purchase a game, it’s not starting. Well, we have an excellent article on what to do if the Steam game is not launching.

If you have any other questions or suggestions about issues such as the Steam pending transaction error, don’t hesitate to use the comments section below.

Нередко пользователи в Стиме сталкиваются с тем, что система выдает им сообщение – Произошла непредвиденная ошибка. Ваша покупка не была завершена. Закономерно возникает паника и вопрос – что вообще тут можно сделать?

Что за беда?

Произошла непредвиденная ошибка. Ваша покупка не завершена – системное оповещение, подтверждающее сбой в финансовой транзакции. Надо обратиться в службу поддержки Steam – проблема может быть временной или постоянной. 

При этом, сама проблема никак не зависит от платежной системы – это может быть и оплата с собственного сервисного счета или платежных систем.

Если свести на нет возможность сервисного сбоя – причины могут быть следующие:

1. Временные перебои на сервере финансового сервиса, спровоцированные техническим сбоем.
2. Возможны и ограничения в отношении самого сервиса – таковые могут быть наложены на последний, в силу использования им незаконных приемов.
3. Если сам IP-адрес пользователя отнесен к категории серых, вызывающий определенное подозрение.
4. Ищите проблему во временных файлах – последние могут быть заражены вирусами, попросту заблокированы.

Исправление ошибки

Если произошла непредвиденная ошибка steam – стоит пройти стандартный набор действий, направленные на ее устранение:

1. Первоочередно надо перезапустить саму программу, клиент или же весь компьютер.
2. Пока совершаете покупку – отключите на компьютере антивирус, программы, влияющие на безопасность покупки, саму работу сервиса.
3. Смените сам тип оплаты за выбранные товары. Проведите например платеж не через стороннюю платежную систему, а посредством денежного баланса на  самом сервисе.
4. Работаете с системой анти-фрауд и последняя выбивает сообщения о блокировке – немедленно обращайтесь к специалистам службы поддержки.

И, наконец – проверьте историю своих платежей. Если там есть неоплаченная покупка – оплатите ее или отмените, и уже далее переходите к последующей.

Решение от технической поддержки

Специалисты службы поддержки дают свои советы в отношении того, как исправить данную проблему. И именно они видят сам корень проблемы во временных файлах – последние остаются в корневом типе папки на компьютере клиента.

Если установлен Windows – закройте свой аккаунт, далее идете в папку Стима, из которой удаляют все расположенные так элементы, только оставить надо Steam.exe и SteamApps. Далее надо перегрузить компьютер и проверить – чисто ли все в папке.

Главное помнить – программы устанавливают по C: → Program Files → Steam.

При работе с МАС – клиент переходит в директ Users → имя самого пользователя → Library → Application Support → Steam и удалить все, оставив SteamApps. И также рекомендовано перезапустить систему.

Далее перезапустите весь компьютер и систему, проверив, насколько сработали данные действия.

Сменить IP-адрес и порт – ищем обходные пути

Нередко смена IP-адрес при совершении покупки позволит устранить такую ошибку «Покупка не завершена». При этом сменить адрес надо непосредственно в рамках собственной страны, игначе аккаунт попросту забанят.

Важно быть максимально аккуратным с использованием VPN-программам. Самый оптимальный способ – входить непосредственно через установленные на телефон мобильные приложения, или заменить подключение к Интернету с Wi-Fi на мобильный.

В заключение стоит отметить – один из представленных методов должен да сработать. Но если сама ошибка и далее выбивает на экране – стоит немного подождать, чтоб исключить в сети временного характера бой. И уже после надо писать в службу поддержки сайта Steam, и там выяснять все тонкости проблемы и устранять ее.

Let me guess, you had your eyes set on purchasing a newly released game or a classic hit which was on discount on the Steam store. No matter what your choice was, you are now faced with an error that puts your newly purchased game on a “working” status for hours. We understand your frustration and we can help you out too. Here is how to fix the Steam purchase stuck on working error.

Steam Purchase Stuck – Best Fixes

Check if Steam Server is Down

First things first, you should check if the Steam server is down. If there is a server outage, you will most likely not be able to complete your purchase. You can check the server status of Steam right here. If the servers are up and running but you are still facing the same problem, check the next solution.

Cancel Pending Transactions

This method should most likely fix your Steam purchase stuck on working error. If you have a pending transaction on Steam, you will have problems purchasing and downloading any new game. So, if a previous purchase is not verified yet, your new game purchase will ultimately fail. Here’s how to do it:

• Open the Steam launcher & click on “Account Details”
• Next, you can click on “View Purchase History”
• Select any games that have a “Pending” tag and hit on “Cancel this transaction”
  Now, restart Steam and try purchasing your desired game again.

Disable Proxy and any VPN Apps

If cancelling pending transactions didn’t help, try disabling Proxies or any VPN softwares. If you don’t use them, you can move to the last step. Steam’s policy restricts the use of VPN’s to purchase games at a lower price. After disabling, try checking if the purchase goes through. If this method didn’t work for you, check out our final solution.

Check your Payment Details & Account Balance

If you have tried everything to fix Steam purchase stuck on working, then this is your last bet. You should try checking if your payment details are accurate. If there is any mismatch, your Steam purchase will most likely fail. Also, you should double-check if you have enough balance on your account. Your purchase will not go through if you don’t look into these aspects.

Those are all the fixes for the Steam purchase stuck on working error. If this guide was useful, check out for more such fixes on our dedicated Steam page right here.