There was an internal error and internet explorer is unable to print this document перевод

Microsoft Internet Explorer 9 может отображать сообщение об ошибке «Произошла внутренняя ошибка, и Internet Explorer не может распечатать этот документ», если браузер не может связаться с принтером. Эта ошибка вызвана проблемами с драйверами и неправильными настройками и чаще всего возникает с определенными принтерами Canon. Microsoft предоставляет обновление системы для решения проблем с подключением, чтобы максимизировать печать.

кредит: Wavebreakmedia Ltd / Wavebreak Media / Getty Images

причины

Согласно Microsoft, сообщение об ошибке «Произошла внутренняя ошибка, и Internet Explorer не может распечатать этот документ» в основном вызвано некоторыми драйверами принтера Canon. Некоторые из принтеров, затронутых этой проблемой, включают imageRunner, imageGlass, Satera, LaserShot и imagePrograf. Проблема также может возникать с принтерами не-Canon, использующими драйвер принтера PostScript, или если в диалоговом окне свойств имени принтера выбран Encapsulated PostScript.

Исправление

Чтобы решить эту проблему, Microsoft предоставляет обновление для 32- и 64-разрядных операционных систем. Исправление KB2522422, доступное непосредственно на веб-сайте Microsoft, устанавливает компоненты для улучшения совместимости между Internet Explorer 9 и принтерами.После загрузки и применения обновления необходимо перезагрузить компьютер, чтобы изменения вступили в силу. После установки вам не нужно изменять реестр, потому что обновление устанавливает компоненты автоматически.

настройки

Если вы используете принтер, отличный от Canon, и у вас возникла та же ошибка, очистите вывод Encapsulated PostScript в диалоговом окне свойств имени принтера. Кроме того, откройте инструмент принтера на панели управления и отключите автоматические колонтитулы.

подсказки

Обновление драйверов принтера Canon до последних версий снижает вероятность дополнительных проблем со связью и печатью. Microsoft говорит, что проблема также возникает, когда принтер настроен на печать нескольких страниц на одном листе бумаги. Если параметры принтера настроены неправильно, перенастройте их, чтобы избежать проблем с печатью.

Internal error printing from internet explorer

This forum is closed. Thank you for your contributions.

Answered by:

Question

Answers

Please open your Internet Explorer, click Tools — Internet Options — Advanced Tab,
Under Settings, do not check «Enable third-party browser extensions*», then Apply and OK. Restart the IE, check if it can print.

If it resolve the issue, please fully scan your computer to find if there’s any virus or malware.

Furthermore, you can remove IE9, and use IE8 to check the result.

Hope that helps.

Regards,
Leo Huang

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Please open your Internet Explorer, click Tools — Internet Options — Advanced Tab,
Under Settings, do not check «Enable third-party browser extensions*», then Apply and OK. Restart the IE, check if it can print.

If it resolve the issue, please fully scan your computer to find if there’s any virus or malware.

Furthermore, you can remove IE9, and use IE8 to check the result.

Hope that helps.

Regards,
Leo Huang

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

OK, I found the solution for this, at least for IE 64 bit. My IE 32 bit never had this problem. I am using Windows Home Premium 64 bit.

I read, from someone else, that opening IE 64 bit (right click on IE icon) and select «Run as Administrator» would allow you to print. Doing that way has to be done each time you open IE 64 bit. BUT. If you right click on the IE 64 bit icon (not the one in the Taskbar) and slide down to ‘properties’ and then left click, you will see an «Advanced» tab box (about 2/3rds the way down) that allows you to open another properties page. Click it open and select «Run as administrator». This will allow you to print by just opening IE 64 bit the normal way and going to whatever webpage you want to print. I have done several tests and all seems back to normal.

Источник

Internal error printing from internet explorer

Этот форум закрыт. Спасибо за участие!

Спрашивающий

Общие обсуждения

Имеется: Windows 7 Starter, IE 11.

При попытке распечатать не происходит ничего. При попытке распечатать из просмотра печати, пишет ошибку: there was an internal error and internet explorer is unable to print document.

Посоветуйте, как это пофиксить?

• Изменен тип Dmitriy Vereshchak Microsoft contingent staff 8 декабря 2014 г. 8:27 Тема переведена в разряд обсуждений по причине отсутствия активности.

Все ответы

Попробывать сбросить настройки IE.

Есть такое решение: Свойство обозревателя -> Дополнительно, в группе Обзор убрать галку с Разрешние сторонних расширений обозревателя и перезагрузить компьютер. Если поможет можно попробывать выяснить какое расширение мешает нормальной работе.

Какой документ? PDF?

Из других программ печать идет? Firefox, к примеру.

Если PDF, то возможно проблема с надстройками для работы с PDF.

Источник

Internal error printing from internet explorer

‎11-05-2014 08:10 AM

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

while printing from an webbrowser IE 11, than I get an error:

— There was an internal error, and Internet Explorer is unable to print this document —

Please, who knows an solution so that I can resolve the problem.

‎11-06-2014 09:19 AM — last edited on ‎03-08-2017 07:06 PM by OscarFuentes

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Welcome to the HP Forums!

I noticed that you are getting an internal error when printing from IE 10, and IE 11. I am happy to look into this for you!

For further assistance, I will need some additional information:

1. The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
2. If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
3. If the printer is able to make copies.
4. If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
5. If the printer is connected, Wireless, Ethernet, or USB.

Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.

If you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!

Hope to hear from you soon, and thank you for posting!

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up» to say “Thanks” for helping!

Источник

Internal error printing from internet explorer

This forum is closed. Thank you for your contributions.

Answered by:

Question

Answers

Please open your Internet Explorer, click Tools — Internet Options — Advanced Tab,
Under Settings, do not check «Enable third-party browser extensions*», then Apply and OK. Restart the IE, check if it can print.

If it resolve the issue, please fully scan your computer to find if there’s any virus or malware.

Furthermore, you can remove IE9, and use IE8 to check the result.

Hope that helps.

Regards,
Leo Huang

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Please open your Internet Explorer, click Tools — Internet Options — Advanced Tab,
Under Settings, do not check «Enable third-party browser extensions*», then Apply and OK. Restart the IE, check if it can print.

If it resolve the issue, please fully scan your computer to find if there’s any virus or malware.

Furthermore, you can remove IE9, and use IE8 to check the result.

Hope that helps.

Regards,
Leo Huang

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

OK, I found the solution for this, at least for IE 64 bit. My IE 32 bit never had this problem. I am using Windows Home Premium 64 bit.

I read, from someone else, that opening IE 64 bit (right click on IE icon) and select «Run as Administrator» would allow you to print. Doing that way has to be done each time you open IE 64 bit. BUT. If you right click on the IE 64 bit icon (not the one in the Taskbar) and slide down to ‘properties’ and then left click, you will see an «Advanced» tab box (about 2/3rds the way down) that allows you to open another properties page. Click it open and select «Run as administrator». This will allow you to print by just opening IE 64 bit the normal way and going to whatever webpage you want to print. I have done several tests and all seems back to normal.

Источник

Internal error printing from internet explorer

This forum is closed. Thank you for your contributions.

Answered by:

Question

Answers

Please open your Internet Explorer, click Tools — Internet Options — Advanced Tab,
Under Settings, do not check «Enable third-party browser extensions*», then Apply and OK. Restart the IE, check if it can print.

If it resolve the issue, please fully scan your computer to find if there’s any virus or malware.

Furthermore, you can remove IE9, and use IE8 to check the result.

Hope that helps.

Regards,
Leo Huang

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Please open your Internet Explorer, click Tools — Internet Options — Advanced Tab,
Under Settings, do not check «Enable third-party browser extensions*», then Apply and OK. Restart the IE, check if it can print.

If it resolve the issue, please fully scan your computer to find if there’s any virus or malware.

Furthermore, you can remove IE9, and use IE8 to check the result.

Hope that helps.

Regards,
Leo Huang

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

OK, I found the solution for this, at least for IE 64 bit. My IE 32 bit never had this problem. I am using Windows Home Premium 64 bit.

I read, from someone else, that opening IE 64 bit (right click on IE icon) and select «Run as Administrator» would allow you to print. Doing that way has to be done each time you open IE 64 bit. BUT. If you right click on the IE 64 bit icon (not the one in the Taskbar) and slide down to ‘properties’ and then left click, you will see an «Advanced» tab box (about 2/3rds the way down) that allows you to open another properties page. Click it open and select «Run as administrator». This will allow you to print by just opening IE 64 bit the normal way and going to whatever webpage you want to print. I have done several tests and all seems back to normal.

Источник

There was an internal error and the internet explorer is unable to print this document

Этот форум закрыт. Спасибо за участие!

Спрашивающий

Общие обсуждения

Имеется: Windows 7 Starter, IE 11.

При попытке распечатать не происходит ничего. При попытке распечатать из просмотра печати, пишет ошибку: there was an internal error and internet explorer is unable to print document.

Посоветуйте, как это пофиксить?

• Изменен тип Dmitriy Vereshchak Microsoft contingent staff 8 декабря 2014 г. 8:27 Тема переведена в разряд обсуждений по причине отсутствия активности.

Все ответы

Попробывать сбросить настройки IE.

Есть такое решение: Свойство обозревателя -> Дополнительно, в группе Обзор убрать галку с Разрешние сторонних расширений обозревателя и перезагрузить компьютер. Если поможет можно попробывать выяснить какое расширение мешает нормальной работе.

Какой документ? PDF?

Из других программ печать идет? Firefox, к примеру.

Если PDF, то возможно проблема с надстройками для работы с PDF.

Источник

There was an internal error and the internet explorer is unable to print this document

This forum is closed. Thank you for your contributions.

Answered by:

Question

Answers

Please open your Internet Explorer, click Tools — Internet Options — Advanced Tab,
Under Settings, do not check «Enable third-party browser extensions*», then Apply and OK. Restart the IE, check if it can print.

If it resolve the issue, please fully scan your computer to find if there’s any virus or malware.

Furthermore, you can remove IE9, and use IE8 to check the result.

Hope that helps.

Regards,
Leo Huang

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

All replies

Please open your Internet Explorer, click Tools — Internet Options — Advanced Tab,
Under Settings, do not check «Enable third-party browser extensions*», then Apply and OK. Restart the IE, check if it can print.

If it resolve the issue, please fully scan your computer to find if there’s any virus or malware.

Furthermore, you can remove IE9, and use IE8 to check the result.

Hope that helps.

Regards,
Leo Huang

Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

OK, I found the solution for this, at least for IE 64 bit. My IE 32 bit never had this problem. I am using Windows Home Premium 64 bit.

I read, from someone else, that opening IE 64 bit (right click on IE icon) and select «Run as Administrator» would allow you to print. Doing that way has to be done each time you open IE 64 bit. BUT. If you right click on the IE 64 bit icon (not the one in the Taskbar) and slide down to ‘properties’ and then left click, you will see an «Advanced» tab box (about 2/3rds the way down) that allows you to open another properties page. Click it open and select «Run as administrator». This will allow you to print by just opening IE 64 bit the normal way and going to whatever webpage you want to print. I have done several tests and all seems back to normal.

Источник

There was an internal error and the internet explorer is unable to print this document

‎11-05-2014 08:10 AM

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

while printing from an webbrowser IE 11, than I get an error:

— There was an internal error, and Internet Explorer is unable to print this document —

Please, who knows an solution so that I can resolve the problem.

‎11-06-2014 09:19 AM — last edited on ‎03-08-2017 07:06 PM by OscarFuentes

• Mark as New
• Bookmark
• Subscribe
• Permalink
• Print
• Flag Post

Welcome to the HP Forums!

I noticed that you are getting an internal error when printing from IE 10, and IE 11. I am happy to look into this for you!

For further assistance, I will need some additional information:

1. The Product/Model Number of your printer. Follow instructions in this link. Finding Your HP Product Model Number.
2. If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
3. If the printer is able to make copies.
4. If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
5. If the printer is connected, Wireless, Ethernet, or USB.

Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.

If you are using Windows, please try our HP Print and Scan Doctor, and let me know what happens!

Hope to hear from you soon, and thank you for posting!

RnRMusicMan
I work on behalf of HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up» to say “Thanks” for helping!

Источник

Cannot print from Internet Explorer 9 using some Canon printers

Warning: The retired, out-of-support Internet Explorer 11 desktop application is scheduled to be permanently disabled through a Microsoft Edge update on certain versions of Windows 10 on February 14, 2023.

For more information, see aka.ms/iemodefaq.

We highly recommend setting up IE mode in Microsoft Edge and disabling IE11 prior to this date to ensure your organization doesn’t experience business disruption.

Symptoms

Note The affected printer models are imageRUNNER, imageCLASS, imagePRESS, Satera, i-SENSYS, LASER SHOT and imagePROGRAF.

Consider the following scenario:

You install a Canon printer and a Canon printer driver on a computer that is running one of the following operating systems:

Windows Server 2008

Windows Server 2008 R2

You try to print a webpage in Windows Internet Explorer 9.

In this scenario, the print job may fail. Additionally, when you have a certain Canon printer driver installed (including drivers for imageRUNNER, imageCLASS, imagePRESS, Satera, i-SENSYS, LASER SHOT and imagePROGRAF printers), you may receive an error message that resembles one of the following:

Error pop-up: Script Error
An error has occurred in the script on this page.

Error pop-up: Message from webpage
There was an internal error, and Internet Explorer is unable to print this document.

Internet Explorer 9 applies the XPS Print API for print jobs.

This issue may occur when you configure the Canon printer to print multiple pages on one sheet of paper. For example, you click 2 on 1 in the Page Layout list when you try to print the webpage. But this may also occur when certain settings like scaling, color modes are changed from their default values.

This issue may occur when you use other applications that apply the XPS Print API for print jobs.

Resolution

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:

All supported x86-based versions of Windows Vista

Download the update package now.

All supported x64-based versions of Windows Vista

Download the update package now.

All supported x86-based versions of Windows Server 2008

Download the update package now.

All supported x64-based versions of Windows Server 2008

Download the update package now.

All supported x86-based versions of Windows 7

Download the update package now.

All supported x64-based versions of Windows 7

Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:

Windows Vista Service Pack 2 (SP2)

Windows Server 2008 Service Pack 2 (SP2)

Windows 7 Service Pack 1 (SP1)

Windows Server 2008 R2

Windows Server 2008 R2 Service Pack 1 (SP1)

Note To apply this update in Windows Vista or in Windows Server 2008, you must first install the following updates:

971512 Description of the Windows Graphics, Imaging, and XPS Library

2117917 Platform Update Supplement for Windows Vista and for Windows Server 2008

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Click here to view or hide detailed information

Windows Vista and Windows Server 2008 file information notes

The files that apply to a specific product, SR_Level (RTM, SP n), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

Windows Vista and Windows Server 2008

Windows Vista and Windows Server 2008

GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

The MANIFEST files (.manifest) that are installed for each environment are listed separately in the «Additional file information for Windows Server 2008 and for Windows Vista» section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

Windows 7 and Windows Server 2008 R2 file information notes

The files that apply to a specific product, milestone (RTM, SP n), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

Windows 7 and Windows Server 2008 R2

Windows 7 and Windows Server 2008 R2

Windows 7 and Windows Server 2008 R2

Windows 7 and Windows Server 2008 R2

GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

The MANIFEST files (.manifest) that are installed for each environment are listed separately in the «Additional file information for Windows Server 2008 R2 and for Windows 7» section. MANIFEST files and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

Status

Microsoft has confirmed that this is an incompatibility between certain print drivers and the Microsoft products that are listed in the «Applies to» section.

More Information

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Click here to view or hide detailed information

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

References

For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

For Windows Vista and for Windows Server 2008, you must have the Platform Update Supplement for Windows Vista and for Windows Server 2008 and the Windows Graphics, Imaging, and XPS Library installed on the computer before you install this update and Internet Explorer 9. For more information about how to install Internet Explorer 9, click the following article number to view the article in the Microsoft Knowledge Base:

2399238 Prerequisites for installing Internet Explorer 9 For more information about the Platform Update Supplement for Windows Vista and for Windows Server 2008, click the following article number to view the article in the Microsoft Knowledge Base:

2117917 Platform Update Supplement for Windows Vista and for Windows Server 2008 For more information about the Windows Graphics, Imaging, and XPS Library, click the following article number to view the article in the Microsoft Knowledge Base:

971512 Description of the Windows Graphics, Imaging, and XPS Library For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.

Источник