I’ve got problem with TwinCAT3 (Win10 64bit) when I try to active TC3.
Error message is :
Severity Code Description Project File Line Suppression State Error
19-Jan-19 11:42:34 AM 545 ms | ‘TwinCAT System’ (10000): Sending ams
command >> Init4RTime: Start Interrupt: Ticker started >> AdsWarning:
4115 (0x1013, RTIME: system clock setup fails. Hint: On Windows8
system and above execute win8settick.bat in TwinCAT3.1System as
administrator and reboot.) << failed!
I also try to run «win8settick.bat» and reboot TC but it doesn’t work!
Is there any recommend to solve this ? Thanks a lot!
M Reza
17.6k14 gold badges66 silver badges71 bronze badges
asked Jan 19, 2019 at 4:54
1
I have had the problem few times. In all those situations, the BIOS settings have been OK. Executing the .bat file didn’t help, until I ran it as an administrator and rebooted. Few times I have had to do it couple of times before it started working.
So try this
- Open start menu and search for «Command prompt»
- Right click it and select run as administrator
- Navigate to «C:TwinCAT3.1System» by writing «cd C:TwinCAT3.1System»
- Execute .bat by writing «win8settick.bat»
- Reboot — Repeat if not working
For me, this has always fixed the problem. If you have incorrect BIOS settings, you would get different error that states something about virtualization (as far as I know).
answered Jan 19, 2019 at 11:09
QuirzoQuirzo
1,0518 silver badges9 bronze badges
3
I suspect you may have Hyper-V enabled. Because of the way that 64-bit TwinCAT interacts with the processor (using Intel VT-x), it doesn’t play well when hypervisors are running at the same time. Most hypervisors, like VMware, stop running when you close their window. However, Hyper-V (if enabled) is always running in the background so it must be disabled before using TwinCAT.
To Enable or Disable Hyper-V:
- Right click on the Windows button and select ‘Apps and Features’.
- Select Programs and Features on the right under related settings.
- Select Turn Windows Features on or off.
- Check or Uncheck Hyper-V and click OK.
source
answered Jan 22, 2019 at 5:57
SethSeth
3381 silver badge9 bronze badges
In my case, installing TwinCAT 2 on top of an existing TwinCAT 3 installation was the problem.
According to Beckhoff, you need to «deactivate» TwinCAT 3 via «SwitchRuntime.exe» before installing TwinCAT 2, if installed in this order. In case of installing TwinCAT 3 on top of TwinCAT 2, you don’t need this step.
https://infosys.beckhoff.com/english.php?content=../content/1033/tc3_installation/179471755.html&id=
If forgot this, which probably destroyed parts of my TwinCAT 3 installation in the background.
Even tough I set the installation directory to a new folder «C:TwinCATTwinCAT_2» and not the default «C:TwinCAT«.
The installation process locked fine at first, only after trying to set a project into RUN while having TwinCAT 3 active as runtime, I got the above mentioned «AdsWarning: 4115».
Running «win8settick.bat» as admin and rebooting did not help, neither via explorer or command line.
Only re-installing TwinCAT3 did the trick for me.
answered Oct 22, 2021 at 11:33
What worked for me was to disable the Virtual machine platform in Windows Features.
answered Oct 25, 2021 at 11:36
Yomi1984Yomi1984
1642 silver badges9 bronze badges
In addition to the other answers, you’ll get this error if you haven’t setup the real-time cores to match the computer you’re activating to:
answered Feb 16, 2022 at 22:35
WitmanWitman
1,4582 gold badges14 silver badges18 bronze badges
I got the same issues. But I didn’t try any of the above methods.
bcz I am scared about warning ‘BitLocker trigger’ from a user above!
Then I changed the real-time system settings:
error :
Severity Code Description Project File Line Suppression State
Error 27/08/2022 16:40:58 279 ms | ‘TwinCAT System’ (10000): Sending ams command >> Init4RTime: Start Interrupt: Ticker started >> AdsError: 4115 (0x1013, RTIME: system clock setup fails.
Hint: On Windows8 system and above execute win8settick.bat in TwinCAT3.1System as administrator and reboot.) << failed!
settings: shared core 80%
new real-time setting: Isolated core 100 %
No error:
I didn’t know the reason behind this!
answered Aug 27, 2022 at 14:48
raviravi
214 bronze badges
3 ноября 2022
Бесплатная консультация специалиста
Инженер перезвонит
за 15 минут
Аккредитованный сервисный центр Эвотор
Удаленно устраняем ошибки на кассе
Терминал Сбербнка сообщает о неисправности с помощью кодов. Код ошибки 4120 говорит о том, что пин-пад не получил ключ KLK. Причин такой проблемы может быть много, и от причины зависит способ решения. Расскажем подробнее о том, что делать с такой неполадкой.
Поможем устранить ошибку на Эвотор
Бесплатная консультация специалиста8 (800) 700 50 85
Содержание
Ошибка 4120 на Эвотор
На Эвотор ошибка 4120 возникает на терминале Сбербанка. Код такой ошибки расшифровывается так: ПИН-пад не получил код KLK. Некоторые терминалы вместо кода показывают на экране этот текст. Ключ KLK — это транспортный криптографический ключ, который нужен для удаленной загрузки.
Причин появления такой проблемы несколько:
- Неисправность пин-пада
- Сбой в системе
- Отсутствие подключения
- Отсутствуют ключи
Чаще всего такая ошибка 4120 на пин-паде появляется сразу после подключения, так как сотрудник банка неверно настроил устройство. Иногда, такая проблема появляется во время работы. Если это ваш случай, то причина в неисправности пин-пада, поэтому она будет появляться постоянно, пока вы не замените терминал.
Ошибка 4120 терминала Сбербанка — что делать на Эвотор
Если такая ошибка появилась сразу после подключения пин-пада, то звоните в банк. Сотрудник банка неверно подключил устройство и настройку необходимо провести заново.
Если 4120 ошибка терминала возникла в процессе работы, то можно попытаться решить проблему самостоятельною. На решение проблемы может уйти немало времени. Поэтому, советуем принять оплату другим способом — наличными или по QR-коду.
Чтобы принять оплату наличными:
- Нажмите на значок «←» в верхнем углу экрана → Выберите «Наличные»
Чтобы принять оплату по QR-коду, вам потребуется приложение «Плати QR». Если у вас не подключена данная функция, то советуем это исправить, так как функция может быть очень полезной, особенно в случае неисправности пин-пада. Подробнее об этом мы писали в статье «Оплата QR Эвотор».
После того, как вы рассчитали клиента, то можно перейти к следующему шагу.
Первое, что вам следует сделать — позвоните в техподдержку банка и сообщите об ошибке 4142 Сбербанка. Эта ошибка является системной, поэтому исправить ее самостоятельно не выйдет. Вероятнее всего, вам потребуется замена устройства. Для этого, к вам должен будет приехать специалист.
Проблему можно ликвидировать до приезда специалиста. Для этого выполните перезагрузку пин-пада. Узнать, как это сделать, вы можете на горячей линии банка. Но предупреждаем, после перезагрузки терминал может начать работать, так как сбой был устранен. Но через день-два, проблема снова возникнет на терминале. Так как причина, вызвавшая неисправность, не устранена, для этого нужно перенастроить пин-пад, а возможно и заменить его.
Устраним неисправность смарт-терминала
Бесплатная консультация специалиста8 (800) 700 50 85
Другие записи блога
Как сделать разные списки товаров для разных магазинов на Эвотор
Как сделать общий список товаров для нескольких Эвоторов
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Смарт-карта не отображается в «Кассовых сервисах»
I’ve got problem with TwinCAT3 (Win10 64bit) when I try to active TC3.
Error message is :
Severity Code Description Project File Line Suppression State Error
19-Jan-19 11:42:34 AM 545 ms | ‘TwinCAT System’ (10000): Sending ams
command >> Init4RTime: Start Interrupt: Ticker started >> AdsWarning:
4115 (0x1013, RTIME: system clock setup fails. Hint: On Windows8
system and above execute win8settick.bat in TwinCAT3.1System as
administrator and reboot.) << failed!
I also try to run «win8settick.bat» and reboot TC but it doesn’t work!
Is there any recommend to solve this ? Thanks a lot!
M Reza
17.6k14 gold badges66 silver badges71 bronze badges
asked Jan 19, 2019 at 4:54
1
I have had the problem few times. In all those situations, the BIOS settings have been OK. Executing the .bat file didn’t help, until I ran it as an administrator and rebooted. Few times I have had to do it couple of times before it started working.
So try this
- Open start menu and search for «Command prompt»
- Right click it and select run as administrator
- Navigate to «C:TwinCAT3.1System» by writing «cd C:TwinCAT3.1System»
- Execute .bat by writing «win8settick.bat»
- Reboot — Repeat if not working
For me, this has always fixed the problem. If you have incorrect BIOS settings, you would get different error that states something about virtualization (as far as I know).
answered Jan 19, 2019 at 11:09
QuirzoQuirzo
1,0518 silver badges9 bronze badges
3
I suspect you may have Hyper-V enabled. Because of the way that 64-bit TwinCAT interacts with the processor (using Intel VT-x), it doesn’t play well when hypervisors are running at the same time. Most hypervisors, like VMware, stop running when you close their window. However, Hyper-V (if enabled) is always running in the background so it must be disabled before using TwinCAT.
To Enable or Disable Hyper-V:
- Right click on the Windows button and select ‘Apps and Features’.
- Select Programs and Features on the right under related settings.
- Select Turn Windows Features on or off.
- Check or Uncheck Hyper-V and click OK.
source
answered Jan 22, 2019 at 5:57
SethSeth
3381 silver badge9 bronze badges
In my case, installing TwinCAT 2 on top of an existing TwinCAT 3 installation was the problem.
According to Beckhoff, you need to «deactivate» TwinCAT 3 via «SwitchRuntime.exe» before installing TwinCAT 2, if installed in this order. In case of installing TwinCAT 3 on top of TwinCAT 2, you don’t need this step.
https://infosys.beckhoff.com/english.php?content=../content/1033/tc3_installation/179471755.html&id=
If forgot this, which probably destroyed parts of my TwinCAT 3 installation in the background.
Even tough I set the installation directory to a new folder «C:TwinCATTwinCAT_2» and not the default «C:TwinCAT«.
The installation process locked fine at first, only after trying to set a project into RUN while having TwinCAT 3 active as runtime, I got the above mentioned «AdsWarning: 4115».
Running «win8settick.bat» as admin and rebooting did not help, neither via explorer or command line.
Only re-installing TwinCAT3 did the trick for me.
answered Oct 22, 2021 at 11:33
What worked for me was to disable the Virtual machine platform in Windows Features.
answered Oct 25, 2021 at 11:36
Yomi1984Yomi1984
1642 silver badges9 bronze badges
In addition to the other answers, you’ll get this error if you haven’t setup the real-time cores to match the computer you’re activating to:
answered Feb 16, 2022 at 22:35
WitmanWitman
1,4582 gold badges14 silver badges18 bronze badges
I got the same issues. But I didn’t try any of the above methods.
bcz I am scared about warning ‘BitLocker trigger’ from a user above!
Then I changed the real-time system settings:
error :
Severity Code Description Project File Line Suppression State
Error 27/08/2022 16:40:58 279 ms | ‘TwinCAT System’ (10000): Sending ams command >> Init4RTime: Start Interrupt: Ticker started >> AdsError: 4115 (0x1013, RTIME: system clock setup fails.
Hint: On Windows8 system and above execute win8settick.bat in TwinCAT3.1System as administrator and reboot.) << failed!
settings: shared core 80%
new real-time setting: Isolated core 100 %
No error:
I didn’t know the reason behind this!
answered Aug 27, 2022 at 14:48
raviravi
214 bronze badges
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Join Date: Mar 2015 Location: Malaysia Posts: 33 |
Twincat 2 64 bit re-engineering not able to start I have install latest twincat 2 64 bit(build 2301) into my computer running Windows 7 64 bit. After complete install and restart my computer, I found that the twincat icon is grey in color. I try to start it but it give me an error «Error 0x426 starting Twincat system!». I try to go to Services and manually start all the services related to twincat. When I start the Twincat System Services, it gave me «The dependency service or group failed to start» This computer have install old version twincat 2 64 bit and it work OK. But the latest version is not work. I need install latest version of twincat because the Embedded PC already change and it need latest version twincat system manager to communicate with it. Old version not able to communicate with it. |
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Join Date: May 2002 Location: Orangeburg, SC Posts: 1,941 |
To my knowledge TwinCAT 2 run time has never been able to run on a 64 bit machine. That is why they have the x64 engineering version which basically lets you put the system in config mode only for programming remote run time systems. |
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Join Date: Sep 2017 Location: Denmark Posts: 146 |
You’ll need to run TC2 runtime in a 32-bit virtual machine and connect to that. Since you are on Windows 7 you can use Windows Virtual PC from Microsoft, or you can also use VMware Player or VirtualBox. Of course you need both a Windows License and a TC2 license for the system.
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#4 |
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Join Date: Mar 2015 Location: Malaysia Posts: 33 |
Quote:
Originally Posted by Archie To my knowledge TwinCAT 2 run time has never been able to run on a 64 bit machine. That is why they have the x64 engineering version which basically lets you put the system in config mode only for programming remote run time systems. Yup, I install Twincat 2 x64 engineering version 2.11(build 2241). It not able to start. The icon is grey in color. Previously this version is able to start in the same machine, after I uninstall it and install latest build 2301 and found this latest build not able to start; I re-install back the old version but this time the old version not able to start also. Anything I can do? Please help. Thanks. |
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Join Date: Mar 2015 Location: Malaysia Posts: 33 |
I just worry when I uninstall the twincat 2.11(build 2241) not clean and cause the problem. If it is the issue, how I can fixed the problem? |
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#6 |
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Join Date: Jul 2014 Location: Varazdin, Croatia Posts: 68 |
Quote:
Originally Posted by CommissioningMan You’ll need to run TC2 runtime in a 32-bit virtual machine and connect to that. Since you are on Windows 7 you can use Windows Virtual PC from Microsoft, or you can also use VMware Player or VirtualBox. Of course you need both a Windows License and a TC2 license for the system. But he doesn’t need runtime if I understand correctly. He just needs to connect to an Embedded PC so he can program it. And if the icon is grey (it should be blue, and TwinCAT should be in config mode) he won’t be able to establish route to the PLC, am I correct? So there is obviously some problem with the installation of the TwinCAT, as derickloo states. |
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#7 |
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Join Date: Sep 2017 Location: Denmark Posts: 146 |
Ahh, right. I understand the first post now. See if you can open SystemManager in [Twincat installation folder]IoTCatSysManager.Exe by itself.
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#8 |
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Join Date: Mar 2015 Location: Malaysia Posts: 33 |
I try to set the startup selection to normal startup and reboot it but the TC system service still not able to start. The icon still grey in color. |
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#9 |
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Join Date: Nov 2003 Posts: 663 |
I had the same problem (grey icon) on WIN7. I de-installed KS2000 + TC2. Re-installed everything and it worked again. Only sometimes the TC-icon does not appear. I can start the system manager on PLC-control manually (see post 7) and it works fine. After a reboot or on a next reboot the TC-icon most times appears.
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#10 |
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Join Date: Mar 2015 Location: Malaysia Posts: 33 |
Quote:
Originally Posted by ivo.maenen I had the same problem (grey icon) on WIN7. I de-installed KS2000 + TC2. Re-installed everything and it worked again. Only sometimes the TC-icon does not appear. I can start the system manager on PLC-control manually (see post 7) and it works fine. After a reboot or on a next reboot the TC-icon most times appears. Sorry, I’m new in Twincat and Beckhoff, may I know what is KS2000? |
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#11 |
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Join Date: Sep 2017 Location: Denmark Posts: 146 |
https://www.beckhoff.com/english.asp?ks2000/default.htm Have you been able to connect to the Embedded PC by opening the manager directly?
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#12 |
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Join Date: Mar 2018 Location: None Posts: 9 |
Hi I had this problem and wrote about it in this forum (cant find it now… no option for finding your own threads, or i just cant find it.). The solution for this problem is to use win 10 or win 8.1 (dont remember if i tried it on 8 or 8.1 but i think both would be fine, and win 10 will work for sure) and it will work as a charm. |
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#13 |
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Join Date: Mar 2015 Location: Malaysia Posts: 33 |
Quote:
Originally Posted by CommissioningMan https://www.beckhoff.com/english.asp?ks2000/default.htm Have you been able to connect to the Embedded PC by opening the manager directly? Cant connect the Embedded PC by System Manager. I use broadcast search but can’t find the Embedded PC. |
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#14 |
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Join Date: Mar 2015 Location: Malaysia Posts: 33 |
Quote:
Originally Posted by AivisNewBie Hi I had this problem and wrote about it in this forum (cant find it now… no option for finding your own threads, or i just cant find it.). The solution for this problem is to use win 10 or win 8.1 (dont remember if i tried it on 8 or 8.1 but i think both would be fine, and win 10 will work for sure) and it will work as a charm. Previously I run version 2.11(build 2241) and it work fine. After I change the Embedded PC and it required twincat new version. But after i install new version, it not work. Icon grey in color. I try to re-install old version but the problem still the same. Beside upgrade Windows OS, is there any way can fix this? |
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#15 |
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Join Date: Mar 2018 Location: None Posts: 9 |
Don’t know. You could contact Beckhoff and ask about this (I thinks this might be a bug). As someone mentioned before you don’t have to upgrade your OS just install it in virtual PC (I tested both I prefer VirtualBox) and install windows 10 or 8 here. or use win7 32 bit with TC2 32bit |
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