Unable to login again at this time error rp13 please contact support for more info

My IP blocked? RP13 error message

I’m not sure why, but a few days ago i tried to log in to chess.com, as i do almost everyday, from my home computer. I was unable to log in and given an Error code RP13.

I found out that i can log in to my account from any other location.

Therefore i’m guessing my home IP has been blocked for some unknown reason.

I have contacted support about a week ago, but no reply as of yet.

I can log in using a VPN but it would be nice if i could log in without this, as it has limited daily use.

What could be the reason for the IP block? Any help would be appreciated.

I’m not sure why, but a few days ago i tried to log in to chess.com, as i do almost everyday, from my home computer. I was unable to log in and given an Error code RP13.

I found out that i can log in to my account from any other location.

Therefore i’m guessing my home IP has been blocked for some unknown reason.

I have contacted support about a week ago, but no reply as of yet.

I can log in using a VPN but it would be nice if i could log in without this, as it has limited daily use.

What could be the reason for the IP block? Any help would be appreciated.

Put in a support ticket. This can come up periodically for various reasons but support should be able to fix it for you.

I’m not sure why, but a few days ago i tried to log in to chess.com, as i do almost everyday, from my home computer. I was unable to log in and given an Error code RP13.

I found out that i can log in to my account from any other location.

Therefore i’m guessing my home IP has been blocked for some unknown reason.

I have contacted support about a week ago, but no reply as of yet.

I can log in using a VPN but it would be nice if i could log in without this, as it has limited daily use.

What could be the reason for the IP block? Any help would be appreciated.

He’s had his account since 2013..

same, I’m not able to login by this error

I use VPN for that

Put in a support ticket. This can come up periodically for various reasons but support should be able to fix it for you.

Maybe you missed the part where he said he messaged them a week ago and has had no response?

Thanks for the replies.

Support have contacted me via email now, so fingers crossed.

I had this problem too and was able to fix it by turning my VPN off. Maybe someone else using the same VPN service was cheating.

I’m not sure why, but a few days ago i tried to log in to chess.com, as i do almost everyday, from my home computer. I was unable to log in and given an Error code RP13.

I found out that i can log in to my account from any other location.

Therefore i’m guessing my home IP has been blocked for some unknown reason.

I have contacted support about a week ago, but no reply as of yet.

I can log in using a VPN but it would be nice if i could log in without this, as it has limited daily use.

What could be the reason for the IP block? Any help would be appreciated.

Источник

Hello. I am sometimes not able to login from my account. I see

«Unable to login. Error RP13»

Any help would be appreciated.

Hello. I am sometimes not able to login from my account. I see

«Unable to login. Error RP13»

Any help would be appreciated.

Which app and what version?

You might try uninstalling and reinstalling.

Hello. I am sometimes not able to login from my account. I see

«Unable to login. Error RP13»

Any help would be appreciated.

Which app and what version?

You might try uninstalling and reinstalling.

I usually login directly in the browser but it does no longer seem to work for me.

I typed the same password for 20 times to login in the account. After entering the captcha I got logged in

Источник

Can’t login to account

Hello, I cannot login to my account for more than a month now. My iOS device logged out once and when I try to login, it says: «Couldn’t log in. We were unable to create your account. Please contact support to resolve this issue.» Note that I’m not trying to CREATE an account, I’m just logging in. Also, when I try to login on another browser (Chrome), it says: «Unable to login again at this time. Error RP13. Please contact support for more info.»

Safari browser on desktop is still logged in (cookie?) and I’m able to play here. Any tips on how to resolve this?

All my apps are fully updated.

Hello, I cannot login to my account for more than a month now. My iOS device logged out once and when I try to login, it says: «Couldn’t log in. We were unable to create your account. Please contact support to resolve this issue.» Note that I’m not trying to CREATE an account, I’m just logging in. Also, when I try to login on another browser (Chrome), it says: «Unable to login again at this time. Error RP13. Please contact support for more info.»

Safari browser on desktop is still logged in (cookie?) and I’m able to play here. Any tips on how to resolve this?

All my apps are fully updated.

You have to look to find the login button. They haven’t made it obvious.

Источник

Login Problems

Recently, I have problems to login in chess.com, using the «Connect with Facebook» button. It keeps saying «An error occurred with Chess. Please try again later.» Although I have to login directly from Facebook first, and then change page that has the same button, I will be able to login.

Does anyone has the same problem or knows if chess.com is experiencing technical difficulties?

Is this via the web or a mobile device?

Seems that it comes from my computor. well I didn’t had this problem before. I just log in from my laptop no problem.

I’ve been having this problem, too. I don’t know what is causing it.

Can you either let me know what you’re seeing on the screen or post a screenshot to me kohai@chess.com please? I need to know what you’re seeing so i can get it fixed.

Recently Facebook updated its method of ensuring secure logins. I am researching how this update may have affected some but not all people (for example, all of our testers could log in fine). It can help me a lot if you could get me any of this information:

1. When did this start being a problem? Please be as specific as you can, since things have changed many times in the past 5 days.
2. We were able to recreate part of this problem a moment ago, then it stopped. Our suspicion is that Facebook is adjusting something on their end. Is it working properly for you now?
3. Are there workarounds that you have found to work? For example, allo_st found that the login button works if he is already logged into Facebook.
4. Do you have «secure browsing» turned on in your Facebook preferences?
5. Does it work for some of the browsers that you use (e.g., Chrome but not Internet Explorer, or at work but not at home)?

Thanks. I hope we can get this resolved soon.

One more question: Have you been using the Facebook login for the website for longer than about 4 months?

1) I have had this problem since yesterday morning.

2) I am not sure if it is working properly now..I have been logging into facebook first and that’s how I am logged in now.

3) Yesterday if I was logged into facebook first it worked..this morning from about 9am to noon even if I logged into facebook first i would not be able to log on. The facebook screen said something like ‘an error occured with chess.com. Please try again later’.

4) I have not changed my facebook default, so whatever the default setting is what my ‘secure browsing’ preference is.

5) At my office I use internet explorer..one of them with a vista operating system and the other with windows xp. I have the same problem on both computers.

6) I have been using the facebook log on since June.

I just logged off of facebook..and tried to log onto chess.com using facebook and got the same error message.

Error

1) I have had this problem since Tuesday when I started this forum topic

2) I am still having this problem right now.

3) Here’s what I do to connect. On the home page, I click on «Connect from Facebook» button, which I see the usual error message. Once I click on the «Okay» button, it redirects me to Facebook, at which I login there. Then I have to click on the «login» button of the home page, at which I click again on the Connect from Facebook» button. Only then I will be able to log in chess.com. It will not work if I reclick the initial same first button from the home page. Very weird.

3) Yesterday if I was logged into facebook first it worked..this morning from about 9am to noon even if I logged into facebook first i would not be able to log on. The facebook screen said something like ‘an error occured with chess.com. Please try again later’.

4) I have not changed my facebook default, so whatever the default setting is what my ‘secure browsing’ preference is.

5) I have tried once on my laptop (Windows XP) and it got in directly with no problems. However, on my laptop, I have Norton 360, which has the password tracking mode on (not on my desktop computer with Windows Vista). This means that whenever I go on a page that required a password, it will automatically insert it or log in. (Just like tracking cookies).

6) I have been using the facebook log in from the day I registered to this site (In last July).

Источник

Server error

Hello. I’ve been experiencing issues when trying to accept new seeks from others. Frustrating.

Oops! Server error.

Our servers made a dubious move. and now you have to see this boring page. Sorry!

We’re working hard to get this issue fixed — it should be just a minute or two. Please check back soon and we appreciate your patience!

(I’m getting it too)

And me. I demand a refund of this month’s fee and $500 compensation for the pain and suffering I have endured due to this temporary inconvenience.

I’m getting it too, it’s really impeding my ability to play chess at work!

I too have had trouble accepting an offer for another joust. I trust this issue will be resolved as noted with all due speed. In the mean time, I shall take this opportunity to perform other activities. Thanks for your efforts to restore normal operations.

Источник

My IP blocked? RP13 error message

I’m not sure why, but a few days ago i tried to log in to chess.com, as i do almost everyday, from my home computer. I was unable to log in and given an Error code RP13.

I found out that i can log in to my account from any other location.

Therefore i’m guessing my home IP has been blocked for some unknown reason.

I have contacted support about a week ago, but no reply as of yet.

I can log in using a VPN but it would be nice if i could log in without this, as it has limited daily use.

What could be the reason for the IP block? Any help would be appreciated.

I’m not sure why, but a few days ago i tried to log in to chess.com, as i do almost everyday, from my home computer. I was unable to log in and given an Error code RP13.

I found out that i can log in to my account from any other location.

Therefore i’m guessing my home IP has been blocked for some unknown reason.

I have contacted support about a week ago, but no reply as of yet.

I can log in using a VPN but it would be nice if i could log in without this, as it has limited daily use.

What could be the reason for the IP block? Any help would be appreciated.

Put in a support ticket. This can come up periodically for various reasons but support should be able to fix it for you.

I’m not sure why, but a few days ago i tried to log in to chess.com, as i do almost everyday, from my home computer. I was unable to log in and given an Error code RP13.

I found out that i can log in to my account from any other location.

Therefore i’m guessing my home IP has been blocked for some unknown reason.

I have contacted support about a week ago, but no reply as of yet.

I can log in using a VPN but it would be nice if i could log in without this, as it has limited daily use.

What could be the reason for the IP block? Any help would be appreciated.

He’s had his account since 2013..

same, I’m not able to login by this error

I use VPN for that

Put in a support ticket. This can come up periodically for various reasons but support should be able to fix it for you.

Maybe you missed the part where he said he messaged them a week ago and has had no response?

Thanks for the replies.

Support have contacted me via email now, so fingers crossed.

I had this problem too and was able to fix it by turning my VPN off. Maybe someone else using the same VPN service was cheating.

I’m not sure why, but a few days ago i tried to log in to chess.com, as i do almost everyday, from my home computer. I was unable to log in and given an Error code RP13.

I found out that i can log in to my account from any other location.

Therefore i’m guessing my home IP has been blocked for some unknown reason.

I have contacted support about a week ago, but no reply as of yet.

I can log in using a VPN but it would be nice if i could log in without this, as it has limited daily use.

What could be the reason for the IP block? Any help would be appreciated.

Источник

Cannot login to the chess.com app

Hello. I am sometimes not able to login from my account. I see

«Unable to login. Error RP13»

Any help would be appreciated.

Hello. I am sometimes not able to login from my account. I see

«Unable to login. Error RP13»

Any help would be appreciated.

Which app and what version?

You might try uninstalling and reinstalling.

Hello. I am sometimes not able to login from my account. I see

«Unable to login. Error RP13»

Any help would be appreciated.

Which app and what version?

You might try uninstalling and reinstalling.

I usually login directly in the browser but it does no longer seem to work for me.

I typed the same password for 20 times to login in the account. After entering the captcha I got logged in

Источник

Что за сайт Error-rp13-chess.com ?

Отзывы, история сайта, история домена

Error-rp13-chess.com — что это за сайт?

Важно! Наш юрист поможет, если ваши права были нарушены — опишите как можно подробнее проблему и вам предложат пути её решения. Наш сайт wdomain.ru не имеет отношения к сайту и домену error-rp13-chess.com и все данные о сайте и домене на этой странице принадлежат и относятся к сайту и домену error-rp13-chess.com.

Отзывы, жалобы и комментарии о сайте error-rp13-chess.com.

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Can’t login to account

Hello, I cannot login to my account for more than a month now. My iOS device logged out once and when I try to login, it says: «Couldn’t log in. We were unable to create your account. Please contact support to resolve this issue.» Note that I’m not trying to CREATE an account, I’m just logging in. Also, when I try to login on another browser (Chrome), it says: «Unable to login again at this time. Error RP13. Please contact support for more info.»

Safari browser on desktop is still logged in (cookie?) and I’m able to play here. Any tips on how to resolve this?

All my apps are fully updated.

Hello, I cannot login to my account for more than a month now. My iOS device logged out once and when I try to login, it says: «Couldn’t log in. We were unable to create your account. Please contact support to resolve this issue.» Note that I’m not trying to CREATE an account, I’m just logging in. Also, when I try to login on another browser (Chrome), it says: «Unable to login again at this time. Error RP13. Please contact support for more info.»

Safari browser on desktop is still logged in (cookie?) and I’m able to play here. Any tips on how to resolve this?

All my apps are fully updated.

You have to look to find the login button. They haven’t made it obvious.

Источник

Announcement

login failed: Unable to login(13): permission error

login failed: Unable to login(13): permission error

I get this when trying to log into zenfire.

Is there a known problem at this time?

(My firewall settings etc., are all the same as when I usually log in, my subscription is up to date, my internet connection IS working, my Windows updates is up to date and I’ve tried restarting NT)

• Join Date: Aug 2007
• Posts: 17528

I am not aware of any issues — I am able to connect on my end.

Can you please send me your log and trace files, so I can investigate. Go to Control Center—>Help—>Mail to Support in NinjaTrader. Put ‘Att Jason, login failed: Unable to login(13): permission error’ in the subject field and enable ‘Log and trace files’.

Comment

Thanks for your quick reply.

I tried that. It says that the attachment file doesn’t exist.

Comment

• Join Date: Aug 2007
• Posts: 17528

Can you please send me the files via your regular email. You can send it to support[at]ninjatrader[dot]com. Please put ‘Att Jason, login failed: Unable to login(13): permission error’ in the subject header.

C:—>Users—>*Windows user account*—>(My) Documents—> NinjaTrader 7—> Log—> log.20130923 for today. (log.yyyymmdd for any other date)

C:—>Users—>*Windows user account*—>(My) Documents—> NinjaTrader 7—> Trace—> trace.20130923 for today. (trace.yyyymmdd for any other date)

Comment

Thanks for your email help.

As per your instructions I added a certificate to my internet options and ran the various network shell commands and the login is now working.

However, I would like to know the background to the problem. Despite your quick replies, I’ve lost a couple of hours today of not being able to log into Zenfire. and would like to avoid that in future.

Comment

• Join Date: Aug 2007
• Posts: 17528

Good to hear you can connect again.

Unfortunately I am not sure why you had a certificate missing — I am not aware of any known causes. Were there any changes on your computer since the last time you were able to connect successful?

Comment

Comment

Jason — I am getting a login error as well. Can you post the instructions you gave Instamess, so I can give them a try as well.

Comment

• Join Date: Nov 2011
• Posts: 2393

Thanks for your post.

First ensure you are running the latest version of NinjaTrader

To check what version of NinjaTrader you are running go to Help> About
To upgrade to NinjaTrader version 7.0.1000.15 please follow the link bellow.
http://www.ninjatrader.com/download-registration.php
Under Current User paste your license key.
You can locate your license key under Help> License key
Select Download NinjaTrader
Download Version 7.0.1000.15 (Current)
Before running the installer ensure NinjaTrader is closed.
Restart and test.

If this did not work, please download the attached files
Extract the files
Exit all programs and install each certificate
Once complete launch NinjaTrader and test
If this does not work I would recommend to send an email to support[at]ninjatrader[dot]com so we can set up a remote call

Comment

Comment

Can you please see what is happening here as i can not log in to your stupid system.

Comment

• Join Date: Dec 2008
• Posts: 10208

I’m sorry to hear of your frustration.

So that I may investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of the Config file which you will find in the Documents > NinjaTrader 7 folder. (Please do not post this file on the forum as it contains login and licensing information which you would not want to publicly share.)

Comment

This is all stuffed up

Now i am getting permission error.

I can not believe how pathetic you guys have become lately. Ninja Trader wake up your business is going same as Mirus went. Crazy.

I’m sorry to hear of your frustration.

So that I may investigate please contact me by email at PlatformSupport [AT] NinjaTrader [DOT] com. In your message please include a link to this forum thread and a copy of the Config file which you will find in the Documents > NinjaTrader 7 folder. (Please do not post this file on the forum as it contains login and licensing information which you would not want to publicly share.)

Comment

Comment

• Join Date: Dec 2008
• Posts: 10208

Once again, I’m sorry to hear of your frustration.

I have not yet received the email which I requested a few minutes after your original post. Has this message been sent? If so, could you please PM me with an email address where I can contact you?

Comment

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