Unable to save screenshot because of an internal error the format may not be supported

I am posting on behalf of my sister. I tried to look through some stuff myself, but I can't really find much. She has the newest reshade and a preset that I...
  • Jehuty

  • Topic Author

I am posting on behalf of my sister. I tried to look through some stuff myself, but I can’t really find much.

She has the newest reshade and a preset that I made. I made sure her screenshot button (PrtScrn) is active, and the default directory *was* the game directory. We tried setting it to her desktop too to see if that did anything, but it didn’t.

I am not sure what info you guys need, please let me know.

The reshade works in game and the preset its present. Just the screenshots do not save. I compared her settings to mine, and we have the same ones.

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  • crosire

Run the game as admin, change the screenshot directory to your user folder in the ReShade settings or change the Windows folder permissions to allow writing. The program files folder does not allow you to write to it by default.

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  • seri14

After take screenshot, select [Log] tab on ReShade GUI.
I guess the error of screenshot will be logged bottom of log.
If logged there, wrong path or not have write permission of the screenshot folder.

Example:

Saving screenshot to (screenshot_path) ...
Failed to write screenshot to (screenshot_path)!

If not logged error, you have set the different key binding.
or if sound is heard from the ffxiv (like sound from camera), the screenshot was saved to screenshot folder. it was setting by ffxiv’s system config.

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  • Jehuty

  • Topic Author

seri14 wrote: After take screenshot, select [Log] tab on ReShade GUI.
I guess the error of screenshot will be logged bottom of log.
If logged there, wrong path or not have write permission of the screenshot folder.

Example:

Saving screenshot to (screenshot_path) ...
Failed to write screenshot to (screenshot_path)!

If not logged error, you have set the different key binding.
or if sound is heard from the ffxiv (like sound from camera), the screenshot was saved to screenshot folder. it was setting by ffxiv’s system config.

I had her check, and it gives this message:
media.discordapp.net/attachments/2758197…98793986/unknown.png

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  • seri14

You do not have write permission of «game» folder.

1. End the game
2. Right-click the FFXIV launcher on the desktop and click «Run as administrator»
3. Take screenshot in the game

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  • Jehuty

  • Topic Author

Thank you very much! It fixed. She recently got a new laptop and must have not switched the admin boxes back on.

Thank you again.

seri14 wrote: You do not have write permission of «game» folder.

1. End the game
2. Right-click the FFXIV launcher on the desktop and click «Run as administrator»
3. Take screenshot in the game

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  • greyowl180

With me, it says that it can’t save the screenshot because of an internal error (format may not be supported) and I’m using it for sims 4. I looked everywhere for an answer but I never got anything, could anyone please help me out? I used ReShade before but i recently got new expansion packs for the game and redownloaded the newer version, it works and everything I just have a problem with saving the screenshots due to the format not being supported?

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  • crosire

  • greyowl180

The log goes like this:

00:04:02:022 [02872] | INFO | Saving screenshot to C:Program Files(x86) The Sims 4 Discover UniversityGameBinTS4_x64 2020-03-17 00-04-01.png…

00:04:02:022 [02872] | ERROR| Failed to write screenshot to :Program Files(x86) The Sims 4 Discover UniversityGameBinTS4_x64 2020-03-17 00-04-01.png!

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  • crosire

You don’t have writing permissions to the game folder. Either change your preset path to a folder you have permissions (e.g. some folder in your user profile) for or run game as admin or change permissions for that folder.

The following user(s) said Thank You: greyowl180

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  • greyowl180

Thank you! I should have thoroughly read the replies above, It worked I changed the Path!

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  • BellaBleuBleu

Hi! I’m having that same exact problem, may I ask how you changed the paths? Cause apparently what I’m doing is not working!

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[F.A.Q] Решение проблемы со скринами.

[CM]Soup1337 Дата: Воскресенье, 18.06.2017, 10:31 | Сообщение # 1

Хэллоу эврибади.
Наша проблема Unable to save screenshot.

————
Для начала переведём саму ошибку:
Unable save screenshot — Не в состоянии сохранить скриншот.
Такое может быть вызвано двумя основными способами.
Начнём пожалуй.

————-

1) Проблема может быть вызвана тем, что наша папка с скриншотами заполнена (max. — 1000 скриншотов). В таком случае от скриншотов нужно избавиться. Либо удалить, либо переместить куда-то в другое место. Чтобы зайти в папку со скриншотами:Пуск —> Samp —> SAMP —-> Screens. Я обычно в папке Screens создаю другую папку и все ненужные скриншоты кидаю туда.

2) Вторая проблема может заключаться в том, что у Вас не то разрешение экрана. Вам его нужно поменять, для этого Вам нужно зайти в настройки ГТА и поменять разрешение экрана. Рекомендуется менять на самое высокое. Если у Вас англоязычная версия, то — ECS —- > Options —> Display setup —> Advanced —> Resolution. Если русская версия, то ECS — Опции —> Настройки дисплея —> Продвинутые —> Разрешение.

Тема баян? Го ссылку — без проблем удалю.

Сообщение отредактировал [CM]Soup1337Воскресенье, 18.06.2017, 14:43

[CM]Soup1337 Дата: Воскресенье, 18.06.2017, 18:15 | Сообщение # 2

_xEn0n, можно и так)


Vfhrbpfrjn Дата: Воскресенье, 18.06.2017, 19:47 | Сообщение # 3

B1G Coder228

Статус: Offline

Лол я даже не знал что есть такая ошибка. Спасибо узнал для себя что то новое biggrin


[c][font=Arial Black][size=14][color=blue]Мой[url=https://steamcommunity.com/id/Fenix_ProFIX/] STEAM [/url]аккаунт[/color][color=red](катаю с читами)[/color][/size][/font][/c]
[url=http://cheat-master.ru/index/8-142477][c][img]https://i.imgur.com/08xQCKJ.png[/img][/c][/url]

[CM]Soup1337 Дата: Вторник, 27.06.2017, 14:57 | Сообщение # 4

Vfhrbpfrjn, это практически распространённая ошибка у тех у кого win 7.

Добавлено (21.06.2017, 12:24)
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Добавлено (23.06.2017, 16:47)
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Добавлено (26.06.2017, 13:31)
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Добавлено (27.06.2017, 14:57)
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VADE Дата: Вторник, 27.06.2017, 22:44 | Сообщение # 5

По началу на Win10 самп вообще не запускался, потом появилась эта проблема, жаль что тогда эту тему не увидел.

prostick Дата: Вторник, 27.06.2017, 23:20 | Сообщение # 6

жизнь как ралли

Статус: Offline

Годно

[CM]Soup1337 Дата: Среда, 28.06.2017, 19:48 | Сообщение # 7

Ап


WeazZzyS Дата: Четверг, 29.06.2017, 06:52 | Сообщение # 8

Спасибо, узнал для себя что-то новое tongue


GOD ON THIS SITE

[CM]Soup1337 Дата: Пятница, 30.06.2017, 14:17 | Сообщение # 9

Ап


Dima_Bodrov Дата: Понедельник, 03.07.2017, 14:16 | Сообщение # 10

Спасибо )


dmitriybodrov

[CM]Soup1337 Дата: Вторник, 04.07.2017, 08:45 | Сообщение # 11

Up


LeoGood Дата: Вторник, 04.07.2017, 10:14 | Сообщение # 12

Полезно, я лично всегда менял разрешение на максимальное и всё.


Мои темы:
Все необходимые файлы для комфортной игры в GTA San Andreas — http://cheat-master.ru/forum/14-696218-1#4265517
[АНК] Акцент — http://cheat-master.ru/forum/150-696233-1
[CLEO] Убийца времени — http://cheat-master.ru/forum/129-704772-1

Beer99 Дата: Четверг, 06.07.2017, 20:05 | Сообщение # 13

Не знал про это..

[CM]Soup1337 Дата: Среда, 12.07.2017, 21:38 | Сообщение # 14

Ап

Добавлено (09.07.2017, 15:46)
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Добавлено (11.07.2017, 17:12)
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Добавлено (12.07.2017, 21:38)
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Up



Kennett_Fama Дата: Четверг, 13.07.2017, 05:40 | Сообщение # 15

Интересно, иногда у меня такое бывает, сейчас хоть знать буду.


ff[[f

We all face some common problems every day on our Android phones. Though their solutions aren’t usually difficult, if they are hampering the normal usage of the phone, you probably got tensed and irritated.

Today, I am going to write about one of the most common issues Android users face while taking screenshots. With time, people have become addicted to screenshots. Whenever we want to save the information available on the screen, we just press a few buttons and the entire screen gets saved as a picture.

But sometimes, due to limited storage availability or some operating system issues, your phone starts showing “Couldn’t save screenshot. Storage may be in use” or “Can’t take screenshot due to limited storage space”. Though both the errors point towards low storage availability, but in most of the cases, there was enough storage available on the phone. Taking about my personal experience, One of my smartphones had this error with 2.36 GB of internal storage available.

So, there are chances that something else has gone wrong and became a cause for this issue. Anyway, you can easily fix this Couldn’t save screenshot error on Android. Just go with the methods explained below.

Note: Some of the conditions like “when browsing the Internet in Chrome’s Incognito mode” and apps like internet banking apps don’t permit to take a screenshot. If you are facing the above issue in any of these conditions, double-check in another app before proceeding further.

4 Ways to Solve Couldn’t Save Screenshot Issue

1. Reboot Your Phone

Android Power menu

For various issues on Android, one reboot is enough. This is my personal experience. So, I would also suggest you restart your phone first if you are unable to take a screenshot with the Couldn’t Save Screenshot error. This may be a quick and easy solution to your problems.

Rebooting/Restarting is a very easy process. Just press the Power button for some seconds and you’ll see the option to reboot or restart.

2. Clear Cache

Unable to take screenshot

In case, rebooting didn’t work for you, then try clearing the cache memory of your phone. Sometimes, cache files are kept stored for too long becomes invalid, and just eat your storage. This can be a cause for the “Can’t take screenshot” issue on Android. In order to clear the cache, go to Settings > Storage. Tap on Cached Data, a pop-up will appear. Now tap on OK.

3. Make a New Screenshot Folder

Couldn't Save Screenshot

If both the above methods didn’t work for you, try this method now.

There are times when Android fails to detect the screenshot folder. In this case, you can rename the old folder and make a new one for storing screenshots. I have fixed this screenshot issue several times with this method.

Remember: In some cases, changing the folder name might corrupt the files inside it and make them unusable. If you are able to see the older screenshots inside the screenshot folder via the gallery or file explorer app, make sure to take a backup first.

Steps:

  • Open File Explorer/File Manager and search for Screenshots Folder. It usually remains available under the Pictures or DCIM folder. But it varies from phone to phone. So, basically, look for the folder where your phone used to save screenshots prior to the issue.
  • Now, rename the folder to something else, Say Screenshots_old.
  • Create a new folder and rename it to Screenshots.
  • Reboot your phone.
  • Finally, try taking a screenshot and see whether this method worked. If yes, give a pat on your back.

4. Factory Reset

Android factory Reset

Though, the third method works for most of Android phones. In case, you are still struggling with the same issue, the only option you left with is the Factory reset.

You can perform a factory reset by going to Settings -> backup & reset -> Factory reset. But before going ahead, let me remind you that factory reset erases all your phone’s data. So, make sure to take a backup of essential data before proceeding.

Also Read: How to Run iOS Apps on Android Device?

Wrapping Up

Though this isn’t a serious issue, I often see new Android users worry too much about it. I hope at least one of the above ways have fixed “Couldn’t save screenshot”. Storage may be in use” problem. If you are facing any issues, do let us know in the comments below.

Updated on November 24, 2015

Couldn’t save screenshot

Couldn’t save screenshot: Hello everyone, Sometimes, you may face issues while saving the screenshot about the error of couldn’t save screenshot this problem is faced in many of the android mobile phones this is the situation which is faced. So if you are facing this issues so don’t worry you can solve this issue and solving this error is easy and this error is just because of lack of storage. last time, i was shared a method of Fix Windows 7 Not Genuine error. Many of times we fill that applications which takes a lot of memory for example Google Plus and Facebook android application

To solve this error you need to do some basic steps no need to install any other application like cleaning memory and all kind of application lets come to the trick about how to solve this kind of errors. If your issues is not solving, then checkout below steps for solve your error. Sometimes, due to some important work you need to Save Screenshots in your Phone. but due to some issues, you are not able to capture screenshots. this guide will solve Unable to capture screenshot or  Can’t take screenshot due to limited storage space error in your phone.

Saving screenshot in android phone, is a very good feature, which we use all day. If this function, stop working some day, then it will create a big trouble for you. so you must checkout below steps, for fixing up this error in your phone.


couldn't save screenshot

Android- Couldn’t save screenshot. Storage may be in use. Error Fix

Top 5 Ways How to Solve Issues of Couldn’t Save Screenshot in Your Android Device

  1. Reboot
  2. Check for the Available Storage
  3. Try Some Other Apps
  4. Wipe Cache
  5. Factory Data Reset

couldn't take screenshot android

couldn’t take screenshot android

#1 Reboot

Reboot is the best things which you can try by rebooting your smart phone you can solve many of the issues if you are facing the error of Couldn’t save screenshot for rebooting your android device. You need to press power menu key for 3 seconds and you will see a reboot button just press that and click on it.

Couldn’t save screenshot. Storage may be in use


#2 Check for available storage

If you have rebooted your device & your issue is still not solved,  then you can check the storage of application as i said you that Facebook and Google plus takes most of the storage so you can try clearing the data of that application or else you can uninstall some application to check the storage you need to follow some steps

  • Go to Settings
  • Go to storage or application manager and check for available storage

android screenshot save error

  • If the storage of your application is below 100 MB so uninstall the application which you don’t use or uninstall updates system application which you don’t use, also checkout my Guide for Remove System apps via Lucky Patcher app.

#3 Try some External application

If You are still getting the same issue of couldn’t save screenshot so now you can try the Screenshot application for capturing the screenshot from your Phone. you can try this application for capturing the screenshot might be this application work for you You can download the Screenshot application from Google Play Store. Just click on the link below for download this app.

Download Screenshot App


#4 Wipe Cache

If The above steps doesn’t works for you so you can try wiping the cache of your mobile this step is little bit difficult but you can try the below steps correctly to solve this issue so try this steps correctly if you don’t understand this step so don’t follow it lets come to steps

  1. Reboot your device into the recovery mode

android screenshot save error

2) If You don’t know how to reboot the device into recovery so you can simply google it- How to reboot your device in to recovery (just place your phone name into google)

Reboot into Recovery Via Terminal Emulator

  • At First, Install Terminal Emulator on your Android Phone from Play Store
  • Open Terminal & Type Command – su
  • Now, Grant Supersu Permissions to the app & Type – reboot recovery
  • Now, it will reboot your phone in recovery mode & now you can Wi0pe cache & dalvik Cache in your phone.

Now after reboot into recovery so Click on wipe menu and click on wipe dalvik cache and then now restart your device and then try the steps


#5 Factory data reset

If any of the above steps is not working for you so you can factory data reset your android phone so this steps will wipe all your personal data of contacts messages so you can backup your mobile and to factory reset your device follow the below steps

  1. Open the settings
  2. Now click on Backup and Restore
  3. Now click on Factory data reset to reset your device

couldn't capture screenshot due to limited storage


There are several kinds of issues, because of that you may see this couldn’t save screenshot storage may be in use error in your Phone. don’t worry with errors, just try to solve them. also checkout Create Fake Pc Virus for Prank with Friends. I have tried my Best for give you best solution for this error. now, you can choose & follow all of the above steps one by one, & you can solve your issue.

Final Words

This were the 5 ways to solve the issue of  couldn’t save screenshot so you can easily use this 5 steps. If you still have some issues, then you can simply comment below with your phone model name. i will try my best to help you out.  Thanks for visiting and keep visit here for more cool stuffs like this 😉

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